Attachment 1- PWS.pdf

PERFORMANCE WORK STATEMENT

FOR

PEST CONTROL AND EXTERMINATION SERVICES

COAST GUARD BASE ELIZABETH CITY

ELIZABETH CITY, NORTH CAROLINA

Ver 11-01-2023

Performance Work Statement

Coast Guard Base Elizabeth City

TABLE OF CONTENTS

SECTION PAGE

1.0 General Information

1.1 Introduction

1.2 Background

1.3 Site Description

1.4 Mission

2.0 Scope

2.1 Hours of Operations

2.2 Federal Holidays

2.3 Security Requirements

2.4 Records, Reports and Other Documents

2.5 Environmental Protection

2.6 Safety Requirements

2.7 Energy and Utilities Conservation

3.0 Licenses and Permits

4.0 Personnel Requirements and Qualifications

4.1 General

4.2 Project Manager

4.3 Authority and Availability

4.4 Employees

4.5 Employee Removal

4.6 Conflict of Interest

4.7 Employee Conduct

4.8 Citizenship

4.9 Communications Requirements

4.10 Employee Training

4.11 Employee Certification

5.0 Quality Control Program

5.1 Performance Briefings

6.0 Government Quality Assurance (QA) Requirement

6.1 Fundament Government Responsibilities

6.2 General Quality Assurance Functions

6.3 Specific Quality Assurance Functions

6.4 Service Requirements Summary

6.5 Quality Assurance Surveillance Plan (QASP)

7.0 Applicable Documents

8.0 Government Furnished Facilities, Equipment, Materials, and Services

9.0 Contractor Provided Equipment, Materials, and Services

10.0 Specific Tasks

10.1 General Requirements

10.2 Technical Requirements

10.3 Recurring Scheduled Services

10.4 Un-Scheduled Service Call Work

10.5 Unit Work Items

Appendix A: Documents, Reports and Other Deliverables ....................................... 24-25

Appendix B: Bi-Weekly Services – Food Service Facilities and Locations

Appendix C: Facilities/Locations – Facilities and Locations ..................................... 29-33

Appendix D: Reference Drawing of Base Complex

1.0 GENERAL INFORMATION

1.1 INTRODUCTION

The United States Coast Guard (USCG) Base Elizabeth City is procuring Pest Control and Extermination Services fort the USCG Base Elizabeth City complex. Elizabeth City, North Carolina, as described in this performance work statement (PWS) based on commercial practices and utilizing the performance-based work statement. The Contractor shall provide certified, professional Pest Control and Extermination Services in accordance with the terms and conditions of the contract. All services shall be performed in a highly professional and strictly regulatory compliant manner.

1.2 BACKGROUND

Requirements stems from various federal, environmental, safety and health regulations which require federal buildings, facilities and property be maintained in a manner that ensures the safety and health of federal employees, contractors, base residents, and the members of the public.

1.3 SITE DESCRIPTION

The Coast Guard Base Elizabeth City is in Pasquotank County, located in Northeastern North Carolina, approximately four miles South of Elizabeth City via State Highway 344, (Weeksville Road). It is an approximate 822-acre main campus comprised of over 125 buildings (approximately 1.4M SF) and over 379 assets with a plant replacement value of over $759 million dollars. The campus infrastructure includes a wide variety of facility types and configurations including aircraft storage and maintenance hangars; barracks; galley;

child development center, and other personnel support facilities; retail facilities; training facilities; swimming pools, gymnasium, recreational vehicle (RV) campground, playgrounds, and other recreation facilities; heating plants and other industrial buildings; general administrative facilities; roadways, parking lots, storage areas and sidewalks; runways, taxiways and parking aprons; piers, small boat basin and other waterfront infrastructure;

potable / non-potable water, sanitary, storm sewer, steam, compressed air, fire main, fire alarm and electrical distribution utility systems; bulk fuel storage facilities; and grounds and fence lines.

The Coast Guard Base Elizabeth City is the host support command for Air Station Elizabeth City (AIRSTA), Aviation Technical Training Center (ATTC), Aviation Logistics Center (ALC), Aviation projects Acquisition Center (APAC), Department of Defense Starbase (Starbase), Small Boat Station Elizabeth City (STA E-CITY), Coast Guard Exchange, and Civil Engineering Unit (CEU) Detachment, along with several other organizational entities.

1.4 MISSION

The responsibility of the USCG Base Elizabeth City is to provide healthful and sanitary living and working conditions for all tenets, government and commercial workers, Contractors, beneficiaries, and other personnel visiting, working, or living on the Base facility. Professional, regulatory compliant Pest Control and Extermination Services are an essential component of this mandate. The Contractor shall ensure that these services are professionally provided and accomplished in accordance this performance work statement.

2.0 SCOPE

The Contractor shall provide all management, supervision, personnel, expertise, transportation, equipment, tools, materials, supplies and chemicals and any other items, services, or efforts necessary to provide Pest Control and Extermination Services as specified in this PWS. Efforts shall be provided to address, but not be limited to, such pests as cockroaches, ants, spiders, termites, ticks, fleas, bees, lice, bed bugs, mice, rats and other rodents, and similar pests that may be encountered at the facility. All services provided shall be in strict adherence to all applicable federal, state and/or local laws and regulations and shall be consistent industry best management practices (BMPs).

2.1. HOURS OF OPERATION

The USCG Base Elizabeth City’s core working hours are Monday through Friday, 7:00 a.m.

to 4:30 p.m., excluding Federal Holidays and any other days specifically designated by the Contracting Officer (KO). Pest Control services shall be provided between these hours unless otherwise approved by the KO or the Contracting Officer’s Representative (COR)

2.2 FEDERAL HOLIDAYS

The days specified below are federal holidays.

New Year’s Day 1st day of January Martin Luther King, JR Birthday 3rd Monday of January Washington’s Birthday 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th of June Independence Day 4th of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veteran’s Day 11th of November Thanksgiving Day 4th Thursday of November Christmas Day 25th of December

If the holiday falls on a Saturday, it is observed on the previous Friday, if the holiday falls on Sunday, it is observed on the following Monday. The Contractor should make themselves familiar with the “federal holiday calendar”.

2.3 SECURITY REQUIREMENTS

The Contractor shall comply with all facility security requirements, security regulations and directives as identified herein, and other security requirements cited elsewhere in the contract. The Contractor shall submit for approval, to the Contracting Officer, at least 10 days prior to the contract start date, a Contractor initiated state police basic background security check for each member of the proposed work force to ensure integrity, honesty, and trustworthiness. For any subsequent hiring, the basic security check shall be submitted to the Contracting Officer prior to employee start date. Contractor vehicles or Personally Owned Vehicles (POV) require valid registration and inspection certificates, motor vehicle operator license and insurance documentation for access to USCG Base facility. Contractor shall utilize Rapid Gate for each employee to gain and/ or maintain access to the USCG Base Facility.

2.3.1 Breach of Security

Neither the Contractor nor any of its employees shall disseminate or disclose any information concerning the operations and activities of the Coast Guard and tenants that could result in or increase the likelihood of a breach of the activity's perimeter, or internal security, or interrupt the continuity of its operations.

2.3.2 Classified Information

Disclosure of information relating to the services hereunder to any person not entitled to receive it or failure to safeguard any restricted or classified information, such as proprietary technical drawings and blueprints, that may come to the Contractor or any person under his or her control in connection with work under this Contract may subject the Contractor, his or her agents, and employees to criminal liability under Title 18 United States Code (U.S.C.), Sections 793 and 798.

2.3.3 Safeguarding Information

The Contractor shall have the responsibility for safeguarding information and records obtained, produced, or available through the performance of this PWS (regardless of media) from being concealed, compromised, altered, destroyed, mutilated, damaged, or lost. See Title 18 U.S.C. 2071 for penalties arising from the destruction of Official Government records.

2.3.4 Contractor Vehicles

The Contractor shall assure that all vehicles used in the performance of this contract conform to Coast Guard regulations and base access requirements. The Contractor’s name and phone number shall be clearly displayed on each vehicle. All vehicles must always be kept in good repair without leaks of lubricating fluids and in operational condition. If such leaks or drips do occur, they shall be cleaned up immediately.

2.4 RECORDS, REPORTS AND OTHER DOCUMENTS

The Contractor shall develop, prepare, obtain, maintain, and submit management and operations records, reports, licenses, schedules, technical data, and other documentation as required in the execution of this contract and as set forth in Appendix A.

2.5 ENVIRONMENTAL PROTECTION

The Contractor shall comply with all applicable federal, state, and local laws, regulations, and rules, and with USCG and Base Elizabeth City regulations and standards. All environmental protection matters shall be coordinated with the KO and/or COR. Authorized officials may, on a no-notice basis, inspect any of the work sites or equipment operated by the Contractor during core work hours. The Contractor shall pay any fines, penalties or charges associated with citations issued by Federal, State, or Local officials for noncompliance with environmental standards. In the event a regulatory agency assesses a monetary fine against the Government for violations caused by the Contractor’s actions, omissions, intentional conduct, or negligence, the KO will deduct the fine from any funds due to the Contractor. The Contractor shall also perform cleanup of any pesticide, chemical, oil or hazardous material spills resulting from the Contractor’s operations. The Contractor shall comply with the instructions from the Safety and Occupational Health and Environmental Protection staff aboard Base Elizabeth City with respect to avoidance of conditions which create a nuisance, or which may be hazardous to the environment or the health or safety of any personnel. The Contractor shall comply with all applicable environmental protection directives and follow environmental stewardship recommendations of the COR.

2.5.1 Pesticide Usage

All pesticides shall be procured, processed, handled, and applied in strict accordance with the manufacturer's label instructions and all Federal, State, and local regulations pertaining to the storage, transport, and usage of pest control chemicals. A list of the proposed pesticides shall be submitted within thirty (30) days after the contract award. Any change in pesticide usage shall have prior written approval of the COR.

All pesticides used by the Contractor shall be registered with the U.S. Environmental Protection Agency (EPA) in accordance with requirements of the Federal Insecticide, Fungicide and Rodenticide Act (FIFRA), and the State of North Carolina for the intended use. In all cases, when pesticides are required, the Contractor shall utilize low impact pesticides and application methods. The Contractor shall maintain a label book of all pesticides used. Label book shall be always readily available. A copy of the label book and the safety data sheet for each pesticide to be used shall be provided to the COR prior to commencement of work.

IAW FIFRA all pesticides discharged on the site, along with the date time and location applied shall be maintained by the Contractor and available to the COR and the Environmental Compliance office upon request. EPA, North Carolina Department of Environmental Quality (NCDENR) or the City’s Utility Division compliance section can request this information at any time according to applicable permitting regulations.

2.5.2 Waste Disposal

The Contractor shall handle, store, transport and dispose of all wastes in a fully regulatory compliant manner. Hazardous waste must be strictly managed in accordance with the

Resource Conservation and Recovery Act, and all other applicable federal, state, and local laws and regulations, manufacture’s recommendations and USCG Base Elizabeth City requirements.

All excess or expired pesticides or other chemicals, pesticide and chemical containers, equipment rinse water, animal and bird carcasses and similar organic wastes, and all other wastes generated by the Contractor in execution of this contract shall be properly disposed of off USCG Base Elizabeth City property in accordance with all applicable federal, state, and local laws, regulations, and procedures. All waste shall be promptly disposed of at the end of each workday and no waste shall be disposed of on USCG Base Elizabeth City or government property.

2.5.3 Spill Cleanup and Reporting

All pesticide, chemical, Petroleum, Oil, and Lubricant (POL), fuel and other spills caused by Contractor operations or his/her employees shall be promptly and properly contained and reported to required state and local agencies within required timelines.

The Contractor shall report all spills to the COR within one (1) hour after the occurrence, and in writing to the KO within 48 hours after the occurrence. The Contractor shall be responsible for all efforts and all costs associated with spill clean-up.

2.6 SAFETY REQUIREMENTS

During the execution of this contract, the Contractor shall conform to the rules and regulations as set forth by Occupational Safety and Health Administration (OSHA) Safety and Health Standards, 29 CFR Part 1926. The Contractor shall schedule, coordinate, and execute his/her operations to prevent and minimize mishaps and accidents. The Contractor shall take all reasonable precautions in the execution of this PWS to protect and promote the health, safety, and general well-being of their employees, government employees, base residents, the general public and government property. The Contractor shall require all employees to wear and/or properly utilize appropriate personal protective equipment (PPE) as required by Federal, State, and local laws and regulations. The Contractor shall have personnel protective equipment and other specialized safety equipment on hand to adequately protect employees at all times.

2.6.1 Safety Plan

The Contractor shall establish, implement, and maintain a safety plan covering all operational aspects of this PWS. The plan shall be submitted to KO within 30 days of contract award for approval.

2.6.2 Safety Data Sheets (SDS)

SDS shall be submitted for every pesticide and other chemical materials the Contractor proposes for use in execution of this PWS. All pesticides and chemicals used in the performance of this contract are subject to evaluation/approval by the USCG Base Safety and Environmental Protection staff. Written approval by the COR must be obtained for each product prior to initial use.

2.6.3 Safety Instruction

The Contractor shall provide initial indoctrination and continuing instruction on all applicable federal, state, and local laws, regulations, and rules and on USCG Base Elizabeth City’s directives as they pertain to safety instruction. Such indoctrination and instruction shall be provided to all Contractor employees to enable employees to conduct their work in a safe manner and to recognize and report hazardous conditions to the COR and/or appropriate USCG Base Elizabeth City offices for corrective or abatement action.

Initial indoctrination shall include safe work practices; proper use, care, and maintenance of equipment; reporting hazards, accidents, and mishaps; employee responsibility for accident prevention and fire prevention; fire evacuation routes; internal shelter areas; and emergency procedures aboard USCG Base Elizabeth City.

2.6.4 Fire Prevention Regulations

The Contractor shall comply with National Fire Protection Association (NFPA) and USCG Base Elizabeth City fire prevention regulations and procedures. The Contractor shall handle, transport, use and store all combustible chemicals, materials, supplies and wastes in a manner that prevents fire or other hazards to personnel, facilities, and other property.

2.6.5 Safety Signs

The Contractor shall use flags to indicate when yards and other lawn areas have been treated with pesticides for fire ants or other pests.

2.6.6 Accidents

The Contractor shall maintain an accurate record of accidents in the manner and on the forms prescribed by the COR, exposure data and all accidents that result in employee or other personnel injury, trauma, or occupational disease and/or property damage. The Contractor shall report all accidents to the COR within one (1) hour of its occurrence, and in writing to the KO within 48 hours after the occurrence.

The Contractor shall be responsible for restoring any damaged government property or equipment caused by Contractor operations or due to the negligence, abuse, or misuse of his/her employees. The restoration shall be to its original condition at no additional cost to the Government.

2.7 ENERGY AND UTILITIES CONSERVATION

The Contractor shall ensure the conservation of water, heat, and electricity using common standards of utility conservation. The Contractor shall actively participate in and enforce all USCG Base Elizabeth City policies and directives regarding energy management. The Contractor’s employees shall be instructed in utilities conservation practices and shall be required to operate under conditions that prevent waste or misuse of Government provided utilities. The Contractor shall not leave water running when not in use and faucets and water spigots securely closed after use. The Contractor shall not leave unnecessary lights on when there is no warranted need and shall not adjust controls for heating, ventilation, and air-conditionings (HVAC) systems. Government telephones and copy machines shall not be used by the Contractor or his employees for business or personal reasons.

3.0 LICENSES AND PERMITS

The Contractor shall obtain all necessary certifications, appointments, and licenses to comply with Federal, State, and local requirements to perform work described in this PWS. Evidence of such permits and licenses shall be provided to the KO and COR before work commences and at other times as requested by the KO, COR, regulators and/or officials of the Federal, State and/or local Government and permits shall be obtained no later than five workdays after the date of hire, and in all cases, before the employee is deployed to perform work under the requirements of this PWS. All technicians must have a valid pesticides and herbicides license from The North Carolina Department of Agriculture and Customer Services in order to apply pesticides and herbicides in the North Carolina area.

4.0 PERSONNEL REQUIREMENTS AND QUALIFICATIONS

4.1 General

The Contractor shall manage the total work effort associated with the services required in this PWS to assure fully adequate and timely completion of these services. Such management includes, but is not limited to, planning, scheduling, work execution and remedies, report preparation, establishing and maintaining records and quality control. The Contractor shall provide an adequate staff with the necessary management expertise to assure the performance of the service required. The Contractor shall also provide, trained and experienced personnel, who exhibit capability to perform with minimum supervision.

4.2 Project Manager

The Contractor shall provide to the KO and COR a Key Personnel Contact List, containing the name or names, contact information, and resume of the responsible supervisory person or persons authorized to act for the Contractor. The Contractor shall provide the list to the KO no less than (30) calendar days prior to the Contract start date. The Contractor shall provide an updated list no less than one calendar day before changes in key personnel or contact methods take effect.

4.3 Authority and Availability

The Contractor’s Project Manager shall have full legal authority to act for the Contractor on all performance matters pertaining to the daily performance of the PWS. The Project Manager shall provide a qualified On-Site Working Supervisor to always manage Contractor personal at the work site while work is being performed for this contract without exception. Project manager and On-site working supervisor may be the same person. This person shall be an individual of unquestionable integrity, experience with managing personnel, scheduling, operations, practices, techniques and have full authority to act of the Contractor on all mattered relating to the daily performance of the contract work. The individual shall be the primary point of contact with the Government; and shall effectively communicate in English. The on-site supervisor shall be available to discuss contract matters and performance issues with the KO and or COR within one hour of notification during the core hours of 7:00 am. to 4:00 pm., Monday through Friday. This can be accomplished in person, or by telephone, as appropriate depending on the circumstances. When the On-site working supervisor is absent for an extended period (more than 4 hours), the COR shall be notified, and the Contractor shall appoint a qualified substitute. The Supervisor shall provide the COR a cellular phone number where they can be always reached during working hours.

4.4 Employees

The Contractor shall furnish sufficient competent and qualified personnel to perform all work specified within this Contract during core hours. The Contractor shall provide a list of all personnel proposed to work on this contract, including sub-Contractors if utilized to the KO.

The Contractor shall update this list when changes occur. Contractor personnel not listed may be denied access to the Coast Guard facility. Contractor personnel will be restricted to designated working areas. Any personnel violating this policy may lose access to the Coast Guard facility. Contractor’s personnel shall always have photo identification while working on Coast Guard facilities.

All Contractor and/or sub-contractor personnel shall be uniformly dressed in a company marked uniform and have a visible photo ID displayed on their person, above the waist of pants, always while working on the Coast Guard Base. Contractor personnel located on site during normal working hours shall present a neat appearance and shall wear distinct clothing for easy identification bearing the name of the company. Any color or color combination may be used for the uniforms except for blue. Clothing not to be worn include tube tops, tank tops, shorts, sandals, cutoffs, multicolored pants/ shorts, or items in disrepair are not acceptable or any other items inappropriate clothing as determined by the COR. Contractor management personnel shall wear collared shirts and pants as a minimum standard.

4.5 Employee Removal

The Contractor shall not employ and shall remove from employment on this contract, persons considered by the KO to be a potential threat to the health, safety, security, general order and well-being, or operational mission of USCG Base Elizabeth City and its personnel; contrary to the public interest; or inconsistent with the best interests of National Security and the

United States Coast Guard. The KO will forward written notification of such designated employees to the Contractor’s designated Project Manager.

4.6 Conflict of Interest

The Contractor shall not employ any former officer or employee of the United States Government if such employment would violate the law or 5 CFR Part 2641 Post- Employment Conflict of Interest Restrictions and 5 CFR 2637, Regulations Concerning Post- Employment Conflict of Interest.4.7 Employee Conduct

The Contractor shall be responsible for and shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity and shall take such disciplinary actions with respect to the employees(s) as may be necessary. Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, the U.S.

Coast Guard, and the Federal Government. The Contractor shall prohibit his/her employees from handling personal belongings, disturbing papers on desk, opening drawers, closets or cabinets, or using the telephone, copy machine, or equipment unless specifically authorized by the COR. The Contractor personnel shall not smoke or consume food or drink while performing work on this contract. During breaks, eating or smoking is permitted in designated areas only. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with these standards. The Contractor shall immediately replace such employee to maintain continuity of services at no additional cost to the Government. If any Government property is broken or damaged by the Contractor employees, the property will be replaced in kind or repaired. The Contractor shall ensure that all items of a personal nature or monetary value found by Contractor employees are turned in to the COR as soon as possible.

4.8 Citizenship

Contractor employees shall have proper documentation indicating they are legally authorized to work in the United States. No employee or representative of the Contractor will be admitted to the work site unless satisfactory proof of citizenship, or resident alien documents with a valid work visa permit, is furnished to the KO.

4.9 Communication Requirements

The Contractor’s Project Manager shall be able to read, write, speak, and understand English.

All Contractor employees shall be able to communicate in English and in an effective and timely manner.

4.10 Employee Training

The Contractor shall provide initial and recurring training for all affected Contractor personnel in the areas of safety, security, environmental, fire prevention, and health in accordance with established Coast Guard and Federal, State, and Local requirements. The Contractor shall also ensure that all employees have been properly trained, certified, and licensed to perform all tasks required by this PWS. The Contractor shall maintain records of all training, qualifications and certifications and ensure they are available for Government review upon request.

4.11 Employee Certification

The Contractor and/or the Contractor’s Pest Control Operators (PCO) shall be registered with the Environmental Protection Agency (EPA) and be certified by the North Carolina Board of Health to perform pest control and extermination services in accordance with the provisions of the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA) and the Federal Environmental Pesticide Control Act (FEPCA). At a minimum the Contractor must be certified as a commercial applicator in category 7: industrial, institutional, structural, and health related pest control. The Contractor shall present proof of registration and certification prior to starting contract.

5.0 QUALITY CONTROL PLAN

The Contractor shall develop and maintain a Quality Control Plan (QCP) delineating the Contractor’s quality control program/inspection system to monitor and control his/her performance of services required to meet the requirements of this PWS. The QCP shall explain in detail how the Contractor shall provide and sustain highly professional and strictly regulatory compliant Pest Control and Extermination Services. The Contractor shall submit his/her original QCP within 30 days of contract award for government approval. Changes and updates to the QRP shall be submitted as required but no less frequently than annually.

The Contractor’s Quality Control Plan shall include as a minimum the following elements:

a. A description of the Contractor’s quality control system. The system shall cover all services required under this PWS, specify work to be inspected on either a scheduled or unscheduled basis, and describe how inspections are to be conducted.

b. The name(s) and qualifications of the individual(s) responsible for performing the quality control inspections, and the extent of their authority.

c. Provisions for recording the results of inspections and for recording corrective actions taken.

d. Provisions to update and revise the QCP during the performance of the contract.

e. A description of the methods used for identifying and preventing defects in the quality of services performed. In addition, the periodic and annual updates to the Plan shall reflect the Contractor’s current methodology, which includes the benefit of lessons learned over the period of the contract to date.

f. A Customer Complaint Program that outlines the documentation of customer complaints received, how customer complaints will be investigated to determine validity, and a general description of how validated customer complaints will be resolved.

5.1 Performance Briefings

During the first year of the contract period, on a monthly basis or as deemed necessary by the KO, and at an agreed-upon time and place aboard USCG Base Elizabeth City, the Contractor’s Project Manager shall meet with the KO and/or COR and other Government personnel as deemed necessary. The Contractor shall develop written minutes of such meetings and they shall be signed by the Contractor’s Project Manager and the COR and submitted to the government. During any subsequent contract years, the frequency of these monthly meetings may be changed to quarterly by mutual agreement and by approval of the KO. The Contractor’s Project Manager shall provide a written report and briefing at these meetings. This report and briefing shall address the following (1) status of work performed in the previous time period; (2) problems or constraints encountered while performing this work; (3) suggested solutions to problems or constraints encountered; (4) proposed initiatives or waivers requiring Government action; and (5) status of open items from the previous meetings. The Contractor may also request a meeting with the KO and/or COR whenever such a meeting is necessary. If the Contractor does not concur with any portion of the outcome of such meetings, such non-concurrence shall be provided in writing to the KO no more than 10 calendar days following receipt of the minutes.

6.0 GOVERNMENT QUALITY ASSURANCE (QA) REQUIREMENT

6.1. Fundamental Government Responsibilities

The COR is responsible for representing the KO in all facets of quality for the services required. The designated representative will carry out inspections, reviews and approvals, handle deficiencies and, ultimately accept on behalf of the KO. Government personnel other than the KO and the COR from time to time, may observe the Contractor’s operations.

However, these personnel may not interfere with Contractor performance or make changes to the PWS.

6.2. General Quality Assurance Functions

To facilitate the surveillance of the Contractor’s quality program by the Government, the COR will verify Contractor compliance with designated performance requirements. In addition, for noncompliance and/or untimely corrective action to deficiencies of specific tasks, the Contractor is subject to re-performance. With this intent, the surveillance approach may not be one that stays the same throughout the duration of the contract. The COR will periodically update the surveillance approach when the need arises. The COR will inspect the Contractor’s QCP regularly for compliance with the requirements herein.

6.3 Specific Quality Assurance Functions

The COR will establish an Inspection Schedule using the Quality Checklists from the Contractor’s QCP. The COR will perform the following qualitative and evaluative functions, which comprise the basic components of the Government Quality Assurance Surveillance Plan (QASP):

a. Carry out periodic inspections using the Quality Checklists to evaluate the Contractor’s performance to ensure contract services are received. The COR will evaluate the Contractor’s performance through intermittent on-site inspections of the Contractor’s quality control program and receipt of complaints from base personnel. The COR may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of related failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if performance dictates. The government will also receive and investigate complaints from various customers located on the installation. The Contractor shall be responsible for initially validating customer complaints. However, the COR shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

b. Report findings resulting from these inspections to the Contractor and Contracting Officer.

c. Perform monthly reviews of the Contractor’s reports and records and other deliverables.

6.4 Service Requirements Summary (SRS)

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items as identified in the PWS. These requirements are critical to mission success and are identified in the table below:

Performance Objectives Prevention and control of the infestation of pests in accordance with the established schedule and Integrated Pest Management (IPM) system.

Coordinate scheduled and un-scheduled work with COR as required in the PWS.

Compliance with all Federal, State, local laws, Coast Guard regulations and requirements; and industry standards and best management practices. This will include proper training of all Contractor employees.

Receipt of all required permits and licenses; ensure compliance with all Federal, State and/or local regulatory requirements.

Maintenance of equipment in good workable condition; with safety precautions and requirements a focused priority Development and submission monthly reports and other deliverables. (Appendix A)

6.5 Quality Assurance Surveillance Plan (QASP)

The QASP has been developed to evaluate Contractor actions and is designed to provide an effective surveillance method of monitoring Contractor performance for each listed objective on the Service Requirements Summary (SRS). The QASP is based on the premise the government desires to maintain a quality standard for this service contract. The Contractor, not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.

7.0 APPLICABLE DOCUMENTS

The Contractor shall comply with all Federal, State, and local environmental protection and occupational statues and regulations; all industry standards and best management practices, and all applicable Government/Coast Guard Regulations pertaining to the services required in this PWS and to the conduct and qualifications of personnel in the performance of this contract. The Contractor shall utilize safe products and equipment and qualified personnel to ensure the health and safety of all in compliance with the EPA and OSHA. The Contractor shall obtain and submit all necessary licenses and permits required for the execution of the services; and shall maintain such licensing through the term of the contract. The Contractor shall instruct and guide its employees regarding any directives provided by the Coast Guard.

8.0 GOVERNMENT FURNISHED FACILITIES, EQUIPMENT, MATERIALS, AND

SERVICES.

The government will provide reasonable amounts of utilities such as water and electricity as may be required to execute this PWS. No other facilities, equipment, materials, or services will be provided by the government. Locations for such utilities will be coordinated with the

COR.

The Contractor shall not store chemical materials on government property. All pesticides and other chemicals must be transported to and from government property, on a daily basis.

9.0 CONTRACTOR PROVIDED EQUIPMENT, MATERIALS, AND SERVICES.

Except for the items identified as Government Furnished Facilities, Equipment, Materials and Services, The Contractor shall supply all management, supervision, personnel, expertise, transportation, equipment, tools, materials, supplies and chemicals and any other items, services, or efforts necessary to accomplish this PWS.

10.0. SPECIFIC TASKS

10.1 General Requirements

Pest Control and Extermination Services will be required both on a recurring work basis and as additional Unit Price Indefinite Quantity Services ordered on an as needed basis.

Recurring services will be required on a scheduled basis and on an on-call basis (i.e. service calls). Service calls for unscheduled work may be required both during core government work hours and outside of core (normal) working hours.

Notification of Actual or Potential Pest Problems: The Contractor shall report to the COR any evidence of pests or conditions conducive to pest infestation, which are not covered in the contract, at the time such condition is first noticed.

10.1.1 Contractor Check-In: Prior to commencing services, the Contractor shall check in with the COR either in person or via telephone. At the time of check-in, the Contractor shall conduct an overview of the work to be performed along with identifying work locations. The Contractor shall also check out with the COR at the completion of work.

10.1.2 Precaution and Pesticide Storage: No pesticide shall be allowed to contact any foods or preparation surfaces or utensils. Service trucks used by the Contractor shall have locked storage for the safe transport of pesticide being used on the job. All pesticides used by or brought on the installation by the operator may be examined and checked by the COR, Safety Officer, and/or Base environmental branch to see that only acceptable materials, formulations, and equipment are to be utilized.

10.2 Technical Requirements

10.2.1 Integrated Pest Management Plan (IPM): An IPM for the purposes of this contract will be defined as an effective and environmentally sensitive approach to pest management that relies on a combination of common-sense practices and the application of current, comprehensive information on the life cycles of pests and their interaction with the environment. This information, in combination with available pest control methods, will be used to manage pest damage by the most economical means, and with the least possible hazard to people, property, and the environment. This pest management plan is a framework through which pest management is defined and accomplished on the installation. The plan identifies elements of the program to include health and environmental safety, pest identification, and pest management, as well as pesticide storage, transportation, use and disposal. This plan is to be used as a tool to reduce reliance on pesticides, to enhance environmental protection, and to maximize the use of integrated pest management techniques. The Contractor shall establish, implement, and maintain and submit a detailed IPM plan where appropriate or as directed by the COR, the Contractor shall use a variety of control methods in an effort to minimize pesticide application while achieving adequate pest control results. (Ref. Appendix A)

10.2.2 Improvements in Technology: As technology improves and new materials and methods become available, it may become necessary to alter the specifications of this contract to accommodate such changes which would reduce reliance on chemicals or use safer materials.

The Contractor shall recommend specification to the COR whenever:

a. Newer, safer, and more effective methods become available.

b. More selective pesticides become available,

c. Less toxic and less persistent pesticides become available.

10.2.3 Warranty of Service: The Contractor shall, within 24 hours, (except for Saturdays, Sundays, and Holidays) after receiving notice from the COR, and at no additional charges to the Government, retreat previously treated areas when inadequate control was obtained with the initial treatment. There is no limit to the number of call-backs for re-treatment of control failures.

10.2.4 Traps: Rodent and animal traps shall be serviced and inspected daily during periods of active rodent infestations and when traps are set. Treated burrows shall be sealed immediately after treatment. Reopened burrows shall be retreated and resealed until all rodents and or animal activity ceases. The Contractor shall keep a log identifying location of trap/burrow (i.e., Area, Bldg. number and treated space), and how many animals successfully captured or exterminated at trap location. This includes small rodent traps such as mice/rat i.e., glue/snaps etc.

10.3 RECURRING SERVICES:

Recurring Pest Control and Extermination Services shall be scheduled and performed to minimize impacts and disruptions to personnel and government operations. The Contractor shall inspect required facilities and locations to identify, prevent and control nuisance arthropod pests including, but not limited to, cockroaches, crickets, termites, ants, ticks, fleas, silverfish, spiders, mites; and all poisonous/venomous arthropods such as bees, wasps, hornets, etc.

10.3.1 Service Schedule: The Contractor shall develop a monthly schedule of recurring services identifying the locations and days/times required services will be performed. The initial monthly schedule shall be developed and submitted to the COR within 30 days of contract award and subsequent monthly schedules shall be developed and submitted to the COR prior to the last working day of the preceding month.

10.3.2 Service Reports: The Contractor shall complete a monthly report of services accomplished the previous calendar month. The report shall list the facilities and areas where services were performed, the pests encountered/identified, if any, the treatment services executed, as required, any appropriate prevention and control recommendations and any other pertinent information relevant to controlling and eradicating pests. Reports shall be submitted no later than the 10th normal business day of the succeeding month.

10.3.3 Weekly Services / Other Facilities (1 March – 30 November): For all facilities and structures listed in Appendixes all exterior first level doors, entryways, and windows (not to exceed 12 ft) shall be inspected once every seven (7) days. On this inspection the Contractor shall take appropriate action to remove and/or eliminate all spider webs, wasp/dirt dabbers nest, bird nest (when there is no evidence of birds), and other similar nuisances / pests. The Contractor shall report all conditions that promote the occurrence of infestations or other pest / rodent concerns discovered during this inspection to the

COR.

10.3.4 Bi-Weekly (i.e., every other week) Services / Food Handling and Storage Facilities: All Food Handling and Storage Facilities listed in Appendix B shall be inspected once every fourteen days (14) days. The Contractor shall perform any and all appropriate services deemed necessary to prevent the occurrence of infestations or other pest / rodent concerns and perform appropriate pest control and extermination at the inspected locations. The Contractor shall identify and report any conditions that promote occurrence of infestations or other pest / rodent concerns and perform appropriate pest control and extermination.

10.3.5 Bi-Monthly Services (i.e., every other month): All Facilities listed in Appendix C shall receive an interior and exterior inspection once every sixty (60) days. The Contractor shall perform all appropriate services deemed necessary to prevent the occurrence of infestations or other pest / rodent concerns and perform appropriate pest control and extermination at the inspected locations. The Contractor shall identify and report any conditions that promote occurrence of infestations or other pest / rodent concerns and perform appropriate pest control and extermination.

10.3.6 Structural Inspection Services

10.3.6.1 Structural Pest Inspection and Report: The Contractor shall initiate an active program for the prevention and control of structural pests, including but not limited to termites, carpenter ants, powder post beetles, etc. Between the months of April and June, the Contractor shall conduct an inspection of the buildings identified in the Appendixes. The inspection shall be sufficiently intrusive to effectively detect evidence of wood destroying insects. The inspection shall include the entire interior, including accessing and entering any sub-spaces such as basements and crawlspaces, mechanical spaces, and the exterior of the building/structure. Where accessible, the Contractor shall inspect the attic and other overhead spaces. Upon conclusion of the inspection, the inspector will submit a comprehensive report of all findings and recommendations, including as appropriate, any evidence indicating wood destroying insects or wood destroying organisms. The report shall also include recommended remedies/corrections and proposed treatments along with a sketch identifying specific location of infestation.

10.4 UNSCHEDULED SERVICE CALL WORK

The Contractor shall provide non-scheduled Pest Control and Extermination Services throughout all buildings, structures or any surrounding areas throughout the base and complex based on Service Calls issued by the COR. Service calls may be issued to address any/all pests discussed throughout the PWS. The scope of one (1) service call will be limited to no more than one distinct type of service, and span only the locations applicable to that one (1) type of service.

10.4.1 Receipt of Service Call Work: The Contractor shall establish and utilize a means for receiving via telephone service call work authorizations twenty-four (24) hours per day, seven days a week, including weekends and holidays at the Contractor’s office.

10.4.2 Service Call Work Response Time: Contractor shall respond within two (2) hours after receipt of the service call notification.

10.4.3 Service Call Work Estimated Quantities: The following tables details typical historical Service Call Work

TABLE 1: Historical service call work

Service Call within normal working hours

Average number of Service calls in a 12-month period

Facility/Structure

250 service calls

Service Call outside normal working hours

Average number of Service calls in a 12-month period

Facility/Structure

20 service calls

10.4.4 Service Call Log: The Government will assign a unique control number to each service call requested which will be used for tracking and Quality Assurance purposes.

The Contractor shall receive this control number electronically, by phone, or in person.

The Contractor shall maintain a monthly log/record of all service calls received and responded to. The Contractor shall retain a copy of the log/record throughout the life of the contract, and it shall be readily available for Government review. The Contractor shall maintain a log capturing below stated items 1 thru 7 and any other applicable information that may be deemed relevant by the Contractor or the Government. A copy of the Contractor's log shall be submitted to the COR electronically to verify tracking of the previous months service calls. This report shall be submitted to the COR within (10) working days of the following month.

(1) Control Number

(2) Location

(3) Description of actual work completed.

(4) Brief description of material and parts used, including quantities.

(5) Date and time, work began and was completed.

(6) Hours of labor (by craft) expended.

(7) Signature or initials of the Contractor's craftsman performing the work (or supervisor), indicating that the work has been completed.

10.4.5 Typical Service Call Work Items

10.4.5.1 Prevention and Control of Miscellaneous Vertebrate Pests - All Sites. The Contractor shall provide services for the prevention and control of vertebrates, including but not limited to mice, rats, birds, squirrels, skunks, bats, ground hogs, opossums, raccoons, and feral cats and dogs, in and around structures. (Limit 1 structure or no more than 20 Traps per service call) Traps: Rodent and animal traps shall be serviced and inspected daily during periods of active rodent infestations and when traps are set. Treated burrows shall be sealed immediately after treatment. Reopened burrows shall be retreated and resealed until all rodents and or animal activity ceases. The Contractor shall keep a log identifying location of trap / burrow (i.e., Area, Bldg. number and treated space), and how many animals successfully captured or exterminated.

10.4.5.2 Disease Vector Pests: All disease vector pest control services will be on an "as required" basis (1 effected pest per service call)

10.4.5.3 Survey of Adult Mosquitoes: The Contractor shall survey all ditch lines throughout base complex. The Contractor will develop a map of the installation which indicates where the surveys are to be performed, and provide a copy to the COR. The Contractor places all mosquitoes collected at a given site in a stoppered vial. The vial shall be marked showing time, date, location, and collector. The Contractor will deliver the vials to the COR on the same day the mosquitoes are collected. The survey technique used will be approved by the COR prior to commencement of surveys.

10.4.5.4 Control Mosquitoes: The Contractor shall treat all ditch area with standing water in a manner that prevents/stops the…