Attachment 1 PWS.pdf

80KSC020Q0012 NASA/KSC Remote CART Services

Attachment 1

PERFORMANCE WORK STATEMENT (PWS)

NASA/KSC

Remote Communication Access Realtime Translation (CART) Services

General: This is a nonpersonal services contract to provide remote CART services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

Description of Services: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform remote CART services as defined in this PWS. CART is a conversion of the spoken word into written text. The transcriber listens to vocal communications and transcribes them into text which appears instantly on a computer monitor or is projected onto a large screen. Remote CART is done with the CART provider situated at a remote location and connected to the meeting via telephone, conference phone or computer microphone.

Background: NASA John F. Kennedy Space Center (KSC) has a follow-on requirement for remote CART Services. KSC’s Office of Diversity and Equal Opportunity (ODEO) provides this service to NASA KSC Deaf/Hard of Hearing civil servants in the conduct of their official duties, in order to implement the requirements of the Rehabilitation Act of 1973, as amended, by providing reasonable accommodations to applicants and employees with disabilities.

Objective: To meet the NASA KSC ODEO requirement to provide CART services to NASA KSC Deaf/Hard of Hearing civil servants in the conduct of their official duties.

Scope: The contractor shall provide remote CART services to support meetings for authorized requesting individuals. Although subject to change, there are currently four (4) authorized requesting individuals center-wide. Meetings average from one (1) hour to four (4) hours in duration. Estimated usage, subject to change based on the user’s future work requirements, is 110 hours per month, for an annual usage of not-to-exceed (NTE) 1,320 hours. Annual estimated hours of 1,320 shall be represented in increments of fifteen (15) minutes for a total of NTE 5,280 chargeable increments.

Product Delivery: Contractor shall provide a roughly edited transcript consistent with CART industry standards, within 48 hours, to the designated service user at no extra charge.

Contract Type: The award resulting from this Request for Quote (RFQ) is anticipated to be a firm-fixed-price, not-to-exceed type purchase order, with the CLIN structure in accordance with the Attachment 2 – Schedule of Prices.

Period of Performance: The Government may request service during the 12 month base period of July 1, 2020 through June 30, 2021. The Government has the option to extend the contract for four additional one-year periods. See Schedule.

80KSC020Q0012 NASA/KSC Remote CART Services

Place of Performance: Remote services are required for users located at John F. Kennedy Space Center, Kennedy Space Center, FL 32899.

Performance Requirements and Minimum Certification: The contractor shall provide a designated team of CART service providers, to maintain consistency and build a knowledge base to support the NASA KSC employees and their mission; the contractor shall provide only personnel designated as Certified CART Provider (CCP) or Certified Realtime Reporter (CRR).

The contractor personnel must be able to support highly technical and financial/budget meetings.

Prior NASA or Federal Government experience is preferred. To the maximum extent practicable, the contractor shall provide the same certified CART service provider to the requesting NASA KSC employee.

Scheduling/Lead Time: User will coordinate the transcription site log-in/call-in information, with the contractor at the time of initial request for service. Precise date/time of meetings will be identified by the user at the beginning of the work week, or as soon as practicable. Contractor must be willing to accommodate the employees’ schedule. The Contractor shall exert best efforts to support service requests received with limited notice of two (2) hours. In the event contractor is unable to support the limited notice request, the contractor will make attempts to secure CART support from other certified CART providers with approval from the designated NASA technical point of contact.

Cancellations: NASA will attempt to limit rescheduling and cancelations. Due to the dynamic nature of NASAs work, changes are unavoidable; therefore, meetings are subject to cancellation or rescheduling. Contractor must be willing to accommodate a possible cancellation within 24 hours of the scheduled service. Charges may apply for cancellations occurring with less than a 24 hour notice and shall not exceed the price equivalent to one (1) hour per canceled meeting.

Security: Contractor must be able to provide a secure streaming site, with password protection, to support secure transmission, and provide for secure transmission of transcripts.

Invoicing: Invoices shall be submitted monthly in accordance with NFS 1852.232-80 Submission of Vouchers/Invoices for Payment (Apr 2018) included in this solicitation. Invoice backup documentation shall include the date, time, employee supported, and duration of support, of each scheduled instance of support. Invoice backup documentation for each cancellation shall include the original scheduled date and time, name of person requesting cancellation and cancellation date and time. A minimum of one (1) hour will be charged for each scheduled meeting. Meetings lasting more than one hour shall be invoiced in 15-minute increments. Price Schedule unit of issue “EA” is defined as 15 minutes of CART service provided.