Attachment 1 - PWS.docx

PERFORMANCE WORK STATEMENT

Equipment Maintenance, and Repair Services for Agilent Laboratory Instruments

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide laboratory instruments maintenance and repair services.

1.2 Background:

The Defense Centers for Public Health-Aberdeen (DCPH-A), Laboratory Services Directorate (LS), requires recurring maintenance and repair services for Agilent Technologies chemical analysis and life sciences instruments. The LS delivers responsive, comprehensive laboratory science services globally, supporting occupational and environmental health assessments and medical surveillance to ensure mission readiness.

These Agilent instruments are critical for testing lead levels in drinking water at high-risk Department of Defense (DoD) facilities, ensuring compliance with applicable regulations. Additionally, they analyze industrial hygiene and occupational health samples from DoD locations both within the continental United States (CONUS) and outside (OCONUS) to protect personnel from hazardous occupational contaminants.

1.3 Scope: The DCPH-A requires

annual preventive maintenance and repair services using Agilent certified parts; software support services; software updates; and unlimited technical support calls on laboratory instruments in support of the LS Directorate.

1.4 Objectives: The Objective of this contract is to provide the the Laboratory with timely and quality maintenance and repair services on Agilent systems and components to meet mission requirements.

1.5 General Information:

1.5.1 RESERVED

1.5.1.1 RESERVED

1.5.1.2 RESERVED

1.5.2 Quality Assurance: The Contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s proposed QCP shall be submitted to the Contracting Officer (CO) through the Contracting Officer’s Representative (COR) for review within 10 days after date of contract award, (Deliverable 1).

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within 30 days. If the Government has provided comments, the Contractor shall then have 15 days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the CO’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the CO no later than 30 days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

(d) RESERVED;

(e) RESERVED;

(f) RESERVED;

(g) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(h) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.1.1 RESERVED

1.5.1.2 The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the CO. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.3.2 RESERVED

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0800 to 1600, and Monday through Friday except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0800 to 1600, Monday through Friday. The Government facility is closed during local or national emergencies, administrative closings, or similar Government directed facility closings

1.5.4.3 Contractor Support Hours: The Contractor shall provide support between the hours of 0800 to 1600, Monday through Friday, but facility is closed during local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.3.1 RESERVED

1.5.5 RESERVED

1.5.6 Place of Performance: The work to be performed under this contract will be performed at the Government’s facility;

The onsite location is 8300 Ricketts Point Road, Building 2850, Aberdeen Proving Ground, MD 21010-5403.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 RESERVED

1.6.2 RESERVED

1.6.3 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

1.6.3.1 RESERVED

1.6.3.2 RESERVED

1.6.3.3 RESERVED

1.6.3.4 RESERVED

1.6.4 RESERVED

1.6.4.1 RESERVED

1.6.4.2 RESERVED

1.6.5 RESERVED

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.6.6.1 Building Access: To gain access to the Laboratory, the Contractor shall present a driver’s license (or equivalent) and sign the visitor log to obtain an “Escort Only” badge at the E2850 Front Desk. The Contractor shall have an escort before entering the laboratory space and at all times while present in the building. The Contractor shall provide the completed LIDS 602 to the E2850 Staff Duty Officer or Point of Contact (POC) at the completion of the work each day for all service performed onsite. LIDS 602 must be signed by the technical POC prior to Contractor departure.

1.6.7 RESERVED

1.6.8 RESERVED

1.7 RESERVED

1.8 RESERVED

1.8.1 RESERVED

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the CO, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the CO. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government . If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 RESERVED

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12.1 RESERVED

1.12.2 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges in accordance with Contractor Identification (AE Reg. 27-715).

1.13 RESERVED

1.14 RESERVED

1.15 RESERVED

1.16 RESERVED

1.17 RESERVED

1.18 RESERVED

1.19 RESERVED

1.20 RESERVED

1.21 RESERVED

1.22 RESERVED

1.22.1 RESERVED

1.23 Required Training: The following provides information on training requirements.

1.23.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I Awareness training (Deliverable 5) within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the CO, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I Awareness training is available at the following website: https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

1.23.2 RESERVED

1.23.3 iWATCH Training: The Contractor and all associated sub‐contractors shall brief all employees on the local iWATCH Army program (training standards provided by the requiring activity Authorization to Operate) (Deliverable 6). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 5 calendar days of new employees commencing performance with the results reported to the COR no later than 30 calendar days after contract award. Training slides can be found on the Army OneSource website: https://www.mepcom.army.mil/Home/Contractors/ https://www.youtube.com/embed/vlzYhQp7fPw.

1.23.4 RESERVED

1.23.4 RESERVED

1.23.5 RESERVED

1.24 RESERVED

1.25 RESERVED

1.26 RESERVED

1.27 RESERVED

1.28 RESERVED

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Alternate Contracting Officer’s Representative (ACOR) – Acts on behalf of the COR in the absence of that COR.

Contracting Officer (CO) – A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in Defense Fedeal Acquistion Regulation Suppliment 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. Department of Defense (DoD) Instruction 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, CO’s technical representative, technical point of contact, technical representative, ACOR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation (AR) 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the CO as alternate CORs.”

Contractor – A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Day – means, unless otherwise specified, a calendar day.

Defective Service – A service output that does not meet the standard of performance associated with the PWS.

Deliverable – A contract deliverable is any product, service, or data that the Contractor is obligated to provide to the Government under the contract, as detailed in the contract’s scope, schedule, and terms.

Government Property – means all property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document, and is applied to Performance-Based Service Contracting. The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the PWS. It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services

3.1 Services: RESERVED

3.2 Facilities: RESERVED

3.3 Utilities: RESERVED

3.4 Equipment: SEE ATTACHED.

3.5 Special Tooling and Test Equipment: RESERVED

3.6 Materials: RESERVED

3.7 Training: RESERVED

3.8 Common Access Cards (CAC): RESERVED

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all tools, manuals and equipment required to service and repair the laboratory instruments identified on this contract.

4.2 Secret Facility Clearance: RESERVED

4.3 Materials: RESERVED

4.4 Vehicles and Equipment: RESERVED

4.5 Background Checks): RESERVED

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide preventive maintenance and repair services for the laboratory instruments identified in this PWS.

5.2 Tasks: Tasks consist of the following:

5.2.1 Onsite Reporting

5.2.1.1 Contractor check-in process

(a) The Contractor shall present a driver’s license (or equivalent) to sign the visitor log and obtain an “Escort Only” badge at the E2850 Front Desk to gain access to the Laboratory.

(b) The Contractor shall be provided a LIDS 602 that documents the work authorized to be performed during that visit. Any other work identified by the Contractor must be approved by the COR prior to initiation. A new ticket will be provided to the Contractor to document the additional work.

(c) The Contractor shall await an escort in the reception area before entering the laboratory space.

5.2.2 Contractor Maintenance & Repair Services

5.2.2.1 Contractor shall perform at least 1 annual preventive maintenance service

(a) The Contractor shall schedule and perform at least 1 annual preventive maintenance service per instrument listed in this PWS.

(b) The Contractor shall notify the COR of all scheduled equipment maintenance and calibrations due at least 15 business days prior to due date.

No more than 2 instances of failure to inform the COR at least 15 business days prior to due date.

5.2.2.2 Contractor shall perform on-site repair services.

1. For standard repair services, the DCPH-A COR will contact the Contractor with the equipment specifications (type, serial number) needed for service. The Contractor shall respond directly to the COR’s request by phone or email within two (2) business day.

1. The Contractor shall inform the COR of issues or potential issues that might affect the performance within 8 hours of identifying those issues. Verbal reports shall be followed up by written reports (Deliverable 2, page 37) within five (5) calendar days. (Deliverable 2)

1. If the equipment is to be serviced on-site,the Contractor shall coordinate with the DCPH-A COR a date/time for the on-site repair to occur no more than ten (10) business days from the initial contact requesting on-site support.

1. ON-SITE REPAIRS: The vendor will be onsite within three (3) business days of receipt of the service call being placed by the Government COR or designee. Vendor MUST sign the Laboratory Information Document System (LIDS) 602 (LAB Equipment Maintenance Service Ticket) (Deliverable 3 page 37) LS service ticket upon arrival at the facility before initiating any work. This is the authorization that the work has been approved by the COR or designee.

0. Service Completion

1. The Contractor shall provide the completed LIDS 602 (Deliverable 3) to the E2850 Staff Duty Officer or POC at the completion of the work each day for all service performed onsite, to include preventive maintenance and repairs. LIDS 602 must be signed by the technical POC prior to Contractor departure for work to be considered complete.

1. The Contractor shall provide a written field service report (FSR) (Deliverable 4) for each piece of equipment serviced onsite. The service report shall be written in sufficient detail documenting the cause of the equipment malfunction and corrective action taken. The FSR must be sent via email to the COR at dha.apg.pub-health-a.mbx.lab-equipment-maint-svcs@health.mil and Health Technology Management (HTM) dha.apg.Pub-Health-A.mbx.dcph-a-equipment-maintenance@health.mil within five (5) business days of the completion of all equipment maintenance, repairs, and calibrations.

5.2.2.3 Contractor shall perform on-site emergency repair services.

(a) For emergency repair services, the DCPH-A COR will contact the Contractor with the equipment specifications (type, serial number) needed for service. The Contractor shall respond directly to the COR’s request by phone or email within one (1) business day. If the repair will require a parts purchase and/or labor and travel fees that are not included in this award, the Contractor must provide a quote and receive an approval notification from the CO and COR prior to initiation of service.

(b) For emergency repair services, the Contractor shall coordinate with the DCPH-A COR a date/time for the on-site repair to occur no more than three to five (3-5) business days from the initial contact requesting on-site support.

(c) The Contractor shall inform the COR of issues or potential issues that might affect performance within 8 hours of identifying those issues.

5.3 Service Contract Reporting

5.3.1 RESERVED

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List

7.1 Technical Exhibit A – Performance Requirements Summary

7.2 Technical Exhibit B – Deliverables Schedule

7.3 Attachment 1 – RESERVED

7.4 Attachment 2 – RESERVED

7.5 Attachment 3 – RESERVED

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

This is a non-personal services contract to perform inspections, preventive maintenance, and repairs for Agilent equipment, on-site and/or off site, for the LS Directorate in accordance with commercial standards. The Contractor is required to provide preventive maintenance, equipment repair services, and field service reports for the manufactured Agilent equipment because the instruments are used for various sample analyses and are a critical part of the LS instrumentation. Maintenance performed must follow Original Equipment Manufacturer (OEM) service guidance, support optimum instrument performance standards, ensure accurate and reproducible results, and adhere to regulatory compliance standards. Contractor personnel are required to be trained and possess the licenses and certifications to perform the necessary maintenance and repair on the instruments without risk of voiding or invalidating warranties. In addition, the Contractor shall have access to OEM parts and software required during performance of the task.

The Government intends to utilize a QASP to monitor the quality of the Contractor’s performance in relation to performance objectives. The Government will finalize the QASP immediately following award, and the COR will provide a copy of the final QASP to the Contractor. The QASP is a living document and may be updated by the Government as necessary.

The Government will use the following performance requirements to measure the performance of the Contractor. The Contractor shall meet the Performance Objective(s) and Acceptable Quality Level(s) within the “PRS Matrix”.

PRS#1 - PWS para 5.2.1.1a

Onsite Reporting The Contractor shall present a driver’s license (or equivalent) to sign the visitor log and obtain an “Escort Only” badge at the E2850 Front Desk to gain access to the Laboratory.

100% Compliance

100% Inspection

PRS#2 - PWS para 5.2.1.1b

Onsite Reporting The Contractor shall be provided a Laboratory Information Document System (LIDS) 602 (LAB Equipment Maintenance Service Ticket) that documents the work authorized to be performed during that visit. Any other work identified by the Contractor must be approved by the COR prior to initiation. A new ticket will be provided to the Contractor to document the additional work.

PRS#3 – PWS para 5.2.1.1c

Onsite Reporting The Contractor shall await an escort in the reception area before entering the laboratory space

PRS#4 - PWS para 5.2.2.1a

Contractor shall perform (1) annual preventive maintenance service.

The Contractor shall schedule and perform (1) annual preventive maintenance service per instrument listed in this PWS.

PRS#5 - PWS para 5.2.2.1b

Contractor shall perform (1) annual preventive maintenance service.

PRS#6 - PWS para 5.2.2.2a

Contractor shall perform on-site repair services.

PRS#7 - PWS para 5.2.2.3a

Contractor shall perform on-site repair services.

PRS#8 - PWS para 5.2.2.3b

PRS#8-9 - PWS para 5.2.2.2c, 5.2.2.3c

Contractor shall perform on-site emergency repair services.

PRS#11 - PWS para 5.2.3a

Service Completion

PRS#12 - PWS para 5.2.3b

Service Completion

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

The Contractor shall complete and submit deliverables in accordance with the “Deliverables Table” below. Unless specified in the PWS within the description of the deliverable, all deliverables will be made to the COR electronically.

Deliverable 2

(1.23.3).

Reports and documents delivered by the Contractor in the performance of this contract shall reflect the latest version of the work product or activity, unless specifically directed otherwise by the Government. All documentation shall be prepared in accordance with standard industry practices, ensuring electronically produced documents which reflect logical flow of material, tables of contents indexes and page numbering. Where applicable, the Contractors attention is called to the availability of commercial, industry, federal, and military guides, instructions, and standards for many of the topics addressed in this PWS and under this contract. All data received, processed, evaluated, loaded, and created because of this contract shall remain the sole property of the Government and shall be returned to the Government at the conclusion of the contract, unless the CO grants a specific exception.

Inspection and Acceptance: The COR delegated oversight of specific technical, functional and oversight responsiblities is responsible for inspection and acceptance of all services, incoming shipments, documents, and services.

Certification by the Government of satisfactory services provided is contingent upon the Contractor performing in accordance with the performance standards contained in the PWS and all terms and conditions of this order, including all modification.

AUG 22