Attachment 1 - PWS - 08.21.2026.pdf

PERFORMANCE WORK STATEMENT (PWS)

Offutt AFB Dormitory Internet Service

21 August 2026

General Information

This initiative was tasked from AFCEC/CI IAW Memorandum “Our Enduring Duty to America’s Members and Their Families”, dated 13 SEP 24 and Memorandum “Increasing Access to Broadband Internet in

Department of Defense Unaccompanied Housing in the United States”, dated 02 JUN 25. This guidance directs that all Airman be provided free internet access that meets or exceeds the FCC minimum of 100 Mbps download and 20 Mbps upload speeds. Locations are encouraged to use existing infrastructure already in place to the greatest extent possible. Based on market research and average needs of UH members, we are targeting a Wi-Fi service plan that will exceed the FCC minimum with speeds of 500 Mbps Download and

25 Mbps upload which will best suit the needs of our service members. Additionally, we will keep future improvements in mind to modify the contract based on building renovations, remodels, or new builds. The service provider shall be responsible for minimizing outages and maintenance of the Wi-fi services and any required equipment. UH managers or designated base representatives will assist with base access to aid service technicians for onsite visits needed to minimize service interruption. Quality of service standards, evaluations and reporting will be provided annually based on Contractor Quality Control Plan, UH member feedback, and tracking of outage and maintenance issues.

1. GENERAL: This is a non-personnel services PWS to provide Offutt AFB Dormitory Internet Service.

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, shall be responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Offutt AFB Dormitory Internet Service as defined in this PWS except for those items specified as

Government furnished property and services. The Contractor shall perform to the standards in this PWS.

1.2 Background: Section 651 of the National Defense Authorization Act (NDAA) for Fiscal Year 2025, amended title 10, U.S. Code adding § 2265, Access to broadband internet access service for certain members of the armed forces.

1.3 Scope: Activation of all UH rooms with internet broadband internet service with speeds meeting or exceeding 500 Mbps Download and 25 Mbps upload. Services include activation and installation of any equipment needed for internet service. The Contractor shall accomplish activation of services by the agreed upon start date.

1.4 Objectives: The Contractor shall provide FCC minimum or greater internet service to all UH residents. The Contractor shall ensure minimal service disruption monitored through resident feedback and annual downtime tracking. Acceptable performance of internet shall not exceed 48 hours of downtime per/month and 90% customer satisfaction rating annually. In the event of facility upgrades the Contractor may provide service modifications and upgrade suggestions to be considered for contract modifications based on service needs.

1.5 Period of Performance: The period of performance shall be for one (1) base year and four (4) option years, plus an optional six (6) month extension.

1.6 General Information

1.6.1 Quality Control: The Contractor shall develop and maintain an effective quality control plan (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means to ensure products and/or services meet the defined quality requirements of the contract.

Contractor shall provide QCP to COR within 30 days after contract award or with the Contractor’s proposal if it is an evaluation factor. Three copies of a comprehensive written QCP shall be submitted to the CO and

COR within 5 working days when changes are made thereafter. If the Contracting Officer’s (CO) concurs with proposed change(s), the CO will provide written acceptance to the Contractor.

1.6.2 Quality Assurance: The Government will evaluate the Contractor’s performance under the contract in accordance with the Quality Assurance Surveillance Plan (QASP). The QASP provides details on how the

Government will monitor Contractor performance results to determine if the Contractor has met the required thresholds for each performance objective in the PWS.

1.6.3 Recognized Holidays: Contractor shall be required to address outages during weekends and holidays.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

Washington’s Birthday Veterans Day

Memorial Day Thanksgiving Day

Juneteenth National Independence Day Christmas Day

Independence Day

1.6.4 Hours of Operation: The Contractor shall be responsible for having customer service available for outages and issues at a minimum of 0700 – 1800 Monday – Friday and on call on weekends and holidays.

The Contractor shall, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Offutt Dormitory facilities are not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this PWS shall be performed at the Offutt

AFB Dormitories, Bldgs. 364, 365, 369.

1.6.6 Type of Contract: The Government will award a firm-fixed price, commercial contract.

1.6.7 Security Requirements: Contractor personnel performing work under this PWS shall have an escort or request to have a designated representative(s) with an annual contractor badge that will be submitted to

SFS by the COR .

1.6.7.1 PHYSICAL Security: The Contractor shall be responsible for safeguarding all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, information, and property provided for Contractor use shall be secured.

1.6.7.2 Key Control: The Contractor shall establish and implement methods of ensuring all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the

Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the CO.

1.6.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the CO, re-key or replace the affected lock or locks. However, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying, or the replacement of the lock or locks, will be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of people other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

1.6.8 Special Qualifications: Any qualifications and certifications needed to work on internet equipment shall be tracked and maintained by the Contractor and made available for reference to the CO upon request.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal

Acquisition Regulation (FAR) Subpart 42.5. The CO, Contracting Officers Representative (COR), and other

Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the CO will apprise the Contractor of how the Government views the

Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.10 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor

Contractor's performance and notifies both the CO and Contractor of any deficiencies, coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the

COR, especially regarding changes in cost or price and estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract/order.

1.6.11 Key Personnel: The Government considers the following to be key personnel: [CO, 55 CES/CEI, 55

CES/CEIHD.] The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person, and an alternate who shall act for the contractor when the manager is absent, shall be designated in writing to the CO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of the contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:00p.m., Monday through Friday except for federal holidays or when the Government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: All Contractor personnel attending meetings and working in other situations where their contractor status is not obvious to third parties shall be required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are

Government officials. Contractor personnel shall ensure that all documents and/or reports produced are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.6.13 Contractor Travel (Not applicable)

1.6.14 Other Direct Costs (Not applicable)

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under the contract. All documents and materials, to include the source codes of any software, produced under the contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials shall not be used or sold by the Contractor without written permission from the CO. All materials supplied to the

Government shall be the sole property of the Government and shall not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this PWS may receive, have access to or participate in the development of, proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational

Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the CO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the CO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the CO and in the event the CO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the CO may enact other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 PHASE IN /PHASE OUT PERIOD (Not applicable):

2.0 SERVICES SUMMARY :

The Services Summary table identifies the desired outcomes (a.k.a. Performance Objectives) and acceptable quality level (a.k.a. Performance Thresholds) necessary for successful accomplishment of the contract requirements.

Performance Objectives PWS

Reference(s)

Performance Thresholds

Provide internet broadband internet service that meets or exceeds minimum requested speeds.

1.4 Performance is acceptable when broadband

meets or exceeds download & upload speeds and downtime is less than 48 hrs per/mth and annual customer satisfaction rating meets or exceeds 90%.

Provide and maintain adequate workforce for uninterrupted service performance.

1.6.4 Performance is acceptable when service calls

are completed to minimize downtime

Contractor shall attend any post award conferences convened by the

Contracting Activity or Contracting

Administration Office.

1.6.9 Performance is acceptable upon attendance of

conferences conducted by the Contracting

Activity or Contracting Administration Office.