Attachment 1 - PWS 07.29.26.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

PREVENTATIVE AND CORRECTIVE MAINTENANCE

OF THE

USAF FITNESS CENTER PHYSICAL ACCESS CONTROL SYSTEMS

NOSE DOCK GYM

2027 - 2031

Prepared by: Tanya McCormick

60 FSS/FSVS

I. DESCRIPTION OF CORRECTIVE MAINTENANCE SERVICES:

I.1.0. Introduction.

I.1.1. Objective. The objective of this Performance Work Statement (PWS) is to obtain Maintenance service for the DoD Air Force Fitness Center Worldwide Physical Access Control System (PACS). Through this PWS Travis AFB desires to obtain contracted Preventative Maintenance and Corrective Maintenance Services for the PACS, which is a crucial mission support system for the security and safety of Fitness Center personnel, facilities, and equipment.

USAF wishes to obtain these services through 2031. The first year of the contract will be considered a base year, and the remaining years will be option years. Initial funding is included costs for the base year only; option years will be funded annually as the options are implemented. This SOW identifies the contractor support required to maintain and service Travis AFB Fitness Center PACS.

I.1.2. Scope. The PACS provides physical security for the entire USAF Fitness Centers worldwide of which Travis AFB is one of the sites. The contractor is responsible for providing maintenance service for all PACS components located at the Travis AFB NOSE DOCK GYM.

System components include, but are not limited to: Electrified mortise door locks and other door hardware, card readers, card reader interfaces, and control panels and circuit boards, cameras, network hardware and cabling hardware. Work shall comply with Government and local laws, regulations, and instructions.

I.2.0. GENERAL REQUIREMENTS:

I.2.1. Description of Services. The contractor shall provide all labor, and corrective maintenance necessary to support the USAF Fitness Center PACS. Service shall be provided between the hours of 0800 (8:00am) PST and 1700 (5:00pm) PST, Monday through Friday, excluding all local and federal holidays. Normal phone response time shall be eight (8) working hours following receipt of a service call, unless the call is an emergency. Emergency phone response time shall be within four (4) hours following receipt of an emergency call; After hours and weekend service shall also be available upon request from USAF, but will also billed separate from this agreement, directly to USAF. Parts shall not be included under the terms of the agreement; any parts required to repair the PACS will be billed directly to USAF, separate from this agreement.

I.2.2. General. The USAF Fitness Center PACS is certified to be in compliance with all aspects of Homeland Security Presidential Directive 12 (HSPD-12) and the Personal Identity Verification II publication (PIV-II), and the USAF DoD PIT certification. The PACS operates in both the contact and contactless modes, and is capable of accepting all versions of the Common Access Card (CAC).

I.2.3. Physical Access Control Systems (PACS). Access control equipment that is under service coverage shall receive one (1) Preventive Maintenance (PM) inspection annually. PM service shall include functional testing and cleaning of all major components. All devices (card readers, door contacts, interfaces, micro panels, door locking hardware, and exit devices) shall be tested for proper operation. System power and standby batteries shall be verified and tested. Data entry, card user entry, and file maintenance shall be included in the service agreement.

Preventative Maintenance Scope:

• Yearly Site visit to perform required application updates to installed equipment;

• Camera cleaning, re-focusing, adjusting zoom levels;

• Cleaning DVR(s) and Dell standalone computer;

• Q&A session with Management covering training and reporting;

• Up to 5 additional video trainings annually as needed;

• Replace parts to normal operations

• Door hardware equipment is limited to the electric door actuator only;

• 24/7 Help Desk Support

• All labor and travel expenses are included.

Corrective Maintenance Scope:

• “As needed” Site visit (emergency) to replace part(s) to normal operations (Within 7 days)

• Does not include cameras installed by others (except to replace with contractor equipment, charged separately from this contract)

• Door hardware equipment is limited to the electric door actuator only;

• 24/7 Help Desk Support

• All labor and travel expenses are included.

Maintenance Excludes:

• Vandalism

• Acts of God

• Power Surge/outages

• Faulty Wiring

• Existing door mechanical hardware issues (ie: bent or loose hinges, warped door frames, handicap and/or automatic door operators, door closers )

• User Error

Any warranty visit that falls under the Exclusions above will be charged via credit card for actual hardware, travel and labor expenses.

1.2.3.1. PACS Equipment. The following list of equipment shall be covered by this maintenance service agreement. It covers only parts installed by SMARTnet. Additional equipment may be added to the list when mutually agreed upon by USAF and the contractor.

Addition of equipment to the agreement may increase the cost of service and mutually agreed to by USAF and the contractor in writing.

1.2.3.1.1. Equipment List.

Access Control Panels, Micro 5PXN-Plus Boards Micro Power Supply Card Reader Interface Card Reader, SCM Micro System Door Locks Cameras Installed by SMARTnet. Existing cameras are excluded Ethernet Switch Dell File Server Camera Power Supply Associated Cable/Wire System

I.2.4. Failure to Perform/Contract Termination. The contract may be canceled by any of the following conditions:

1.2.4.1. Poor Performance. In the event USAF determines that the contractor has not performed at the levels stated in the contract, USAF must advise the contractor in writing outlining the specific deficiencies. The contractor shall be allowed ninety (90) days to correct the deficiencies, or implement a mutually agreed upon plan of corrective action. If the contractor fails to correct the issues within ninety (90) days, USAF has the right to terminate the contract with thirty (30) days notification.

II. SERVICE DELIVERY SUMMARY:

Performance Objective PWS Para Performance Threshold Response Time I.2.1. 100% of all routine service calls are answered on time.

Response Time I.2.2 100% of all emergency service calls are answered on time

Annual Preventative Maintenance

I.2.3 100% of all devices inspected annually.

Summary of Work Report IV.3.1, IV.4.1 Only 5% late on an annual basis

Annual Systems Status Report

IV.3.2, IV.4.1 100% of all tasks are completed on time and correctly.

Safety IV.6.1 100% Compliance

III. GOVERNMENT FURNISHED PROPERTY AND SERVICES:

III.1.0. Furnished Property and Services. USAF will provide sufficient access to the PACS to permit the contractor to accomplish the services agreed upon in this contract. Upon request the contractor may use government computer/FAX equipment, commercial and on-base telephone service, and have access to Internet service, as necessary for performance of maintenance service to the USAF Fitness Center PACS.

III1.1. Spare Parts. The government will provide parts, when necessary, for PACS maintenance service, if such parts are on-hand at the USAF site. If USAF site does not have the required parts, USAF may either order the parts for the contractor to install or authorize the contractor to order and install the necessary parts. Spare parts will not be billed under this contract and will be paid for separately by USAF.

IV. GENERAL INFORMATION:

IV.1.0. CONTRACTOR RESPONSIBILITIES.

IV.1.1. Contractor personnel engaged in performance of this contract shall read, understand, speak, and write English proficiently.

IV.2.0. CONTRACTOR FURNISHED ITEMS.

IV.2.1. The contractor shall provide all tools, equipment and materials necessary to provide maintenance services for the PACS. Materials provided by the contractor might include, but not be limited to, screws, anchors, tie-wraps, tape, etc. Spare parts are not considered materials.

IV.3.0. WORK DOCUMENTATION.

IV.3.1. Summary of Work Report. The contractor shall provide USAF a Summary of Work Report, each time maintenance service is performed. The report shall be submitted not later than one week after completion of service; no specific format is required, just a simple summary of work performed. If USAF requests additional work documentation, the contractor shall provide such documentation in the format and timeframe requested.

IV.3.2. Annual System Status Report. The contractor shall provide USAF an Annual System Status Report upon completion of the PACS annual Maintenance inspection for all sites that have purchased the Preventative Maintenance option. The report shall contain recommendations for component replacement in the system and/or system upgrades. The report shall be submitted not later than two weeks after the inspection; no specific format is required, just a basic summary of inspection results with any recommendations.

IV.4.0. Deliverables/Data.

IV.4.1. Deliverables/Data Schedule:

Deliverables Due

Summary of Work Not later than one week after completion of the service call

Annual System Status Report Not later than two weeks after completion of the annual Preventive Maintenance Service

Data deliverables shall be in contractor format unless otherwise specified, and delivered within the specified timeframes.

IV.5.0. Base Access and Identification Cards.

IV.5.1. Base Access. For contractor access to the Air Force Installation, the contractor shall obtain Common Access Cards (CACs; e.g ., identification cards) from the Air Force Level Contract OR secure local base passes in advance coordinated with the Fitness & Sports Center.

IV .5.2. Upon termination, completion, or expiration of the contract, the contractor must ensure that all base identification passes issued to his employees or to any of his subcontractor employees are returned to the issuing office.

IV.6.0. Safety Requirements.

IV.6.1. The contractor shall brief all employees prior to start of employment on the hazards associated with working in the laboratories. Contractor employees working in certain controlled areas may also be required to receive special AFIT Hazardous Communication briefings. The contractor shall ensure that employees comply with Occupational Safety and Health Standards Administration (OSHA) standards.

IV.7.0. Normal Hours of Operation.

IV.7.1. The contractor is responsible for providing service during the sites normal hours of operation.

IV.7.2. Contractor employees shall not be in government facilities without government employees (either military or government civilian) being present in the offices, and/or workspaces where the contractor employee is working.

IV.8.0. Contractor Holiday Work Schedule. The contractor is not required to provide services on US Federal holidays or on approved "Goal or Incentive Down Days"; or US Federal holidays.

Federal holidays include:

New Year's Day Memorial Day Columbus Day Christmas Martin Luther King Day Independence Day Veterans’ Day Presidents Day Labor Day Thanksgiving