Attachment 1 - Performance Work Statement (PWS).pdf

Movement of Government Furniture and Appliances

Performance Work Statement (PWS)

3 June 2024

USAG Daegu Moving Government Furniture and Appliances Service Enterprise-wide

Table of Contents

1.0 INTRODUCTION

1.1 Background

1.2 Objectives

1.3 Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

1.9 Utility Location

1.10 Excavation Permits

1.11 Work Clearance

2.0 REQUIREMENTS

2.1 Description of Services

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Federal Holidays

2.1.5 Travel/Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and Management

2.1.8 COR/ACOR Functions

2.1.9 Quality Control (QC)

2.1.10 Subcontract Management

2.1.11 Contractor Employees

2.1.12 Business Relations

2.2 Work Management

2.2.1 Coordination

2.3 As-Builts and Geospatial Information System (GIS)

2.3.1 Maintain As-Builts

2.3.2 Real Property Records Updates

2.3.3 GIS

2.3.4 GIS Support Services

2.3.5 GIS Files

2.3.6 Other Documents

2.4 As-Builts

2.4.1 Maintain As-Builts

2.4.2 Real Property Records Updates

2.4.3 Historical Property or Archaeological

2.4.4 Repair and Replacement

2.5 Historic Property or Archaeological Site

2.5.1 Repair and Replacement

2.5.2 Salvage

2.6 Special Requirements

2.6.1 Security

2.6.2 Security Training

2.6.3 Safety

2.6.4 Training, Physical Requirements, or other Expertise Required

2.6.5 Environmental Requirements

2.6.6 Contingency Plans

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs). 20

3.2 Quality Assurance

3.3 Quality Control Plan

3.4 Quality Control Files

3.5 Customer Feedback Program

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX

5.0 COMMON LEVELS OF SERVICE (SERVICE)

6.0 DELIVERABLES

7.0 RELATED DOCUMENTS

7.1 Definitions and Acronyms

7.1.1 Definitions

7.1.2 Acronyms

7.2 Applicable Directives, Publications

7.3 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.3.1 Utilities

7.4 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)

7.4.1 Contractor-Furnished Material and Responsibilities

7.4.2 Contractor-Furnished Items

7.4.3 Contractor Facilities

7.4.4 Damage Caused by Contractor

7.4.5. Third Party Repair Damaged Areas

7.4.6. Equipment Replacement (Government Property)

7.4.7. Permits

7.5 U.S. Department of Labor (DOL) Wage Determination (WD)

8.0 ATTACHMENT/TECHNICAL EXHIBITS (TES)

8.1 Attachment 1/TE-1 – Performance Requirements Summary

8.2 Attachment 2/TE-2 – Deliverables Schedule

8.3 Attachment 3/TE-3 – Estimated Workload Data

8.4 Attachment 4/TE-4 – Installation Map(s)

8.5 Attachment 5/TE-5 – Invoice Summary

8.6 Attachment 6/TE 6 – Delivery Ticket

1.0 Introduction. This is a non-personal services contract to provide Movement of Government Furniture and Appliances for USAG Daegu. The government will not exercise any supervision or control over the subcontractor. The subcontractor shall perform to the standards specified in this Performance Work Statement (PWS). The subcontract shall be accountable solely to the contractor who, in turn is responsible to the government. The contractor and subcontractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this

PWS.

1.1 Background. Movement of Government Furniture and Appliances (Furnishings) for USAG Daegu (AREA IV) required delivering and picking up to/from Government Controlled Housings (Army Family Housings (AFH), Unaccompanied Housing (UH), General/Flag Officer’s Quarters (GFOQ), privately Leased Housings off post), warehouses and any buildings specified within United States Forces in Korea. The population base consists of approximately 9,414 military, government civilian, and contactor personnel, KATUSA.

1.2 Objectives. The contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, and Local Laws, Regulations, and Directives to include, but not limited to, the publications in Section 7, Related Documents. The contractor shall furnish necessary personnel (supervision, labor, drivers, operators, etc.) services, tools, supplies including but are not limited to tie down materials such as ropes, pads, mattress and bedspring covers, rags, cleaning supply (cleaning liquid of scratch cover, and liquid of moisturize, adhesive, etc.), and necessary protection materials (paper box, bubble wrap, floor protector, wall protector, etc.), covered trucks and equipment (ladder truck, hand trucks and heavy duty roller pallet), and shall perform all work required for the movement service of Government furniture and appliances (furnishings) for USAG Daegu (AREA IV). The contractor shall compile historical data, prepare required reports, and submit all information as specified by the deliverables presented in the contract. The contractor shall ensure all work in support of mission requirements tendered to the government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented.

The contractor shall determine the best and most cost-effective ways to fulfill movement service of government furniture and appliances for USAG Daegu (AREA IV) and their component needs, emphasizing innovation and commercial best practices.

1.2.1 The contractor shall compile historical data, prepare required reports, and submit all information as specified by the deliverables presented in the contract. The contractor shall ensure all work in support of mission requirements tendered to the government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented.

The contractor shall determine the best and most cost-effective ways to fulfill Movement of Government Furniture and Appliances. and their component needs, emphasizing innovation and commercial best practices.

1.2.1.1 Annotation. The contractor shall obtain the delivered or pick-up on-post and off-post customer signature on the hand receipt, furniture condition checklist, and Interactive Customer Evaluation (ICE

) for performance rating. One copy is to be provided to the customer and one copy returned to the Furnishings Management Branch (FMB), Housing Division.

1.2.1.2 Discrepancy. The contractor shall take necessary actions to notify the FMB of any discrepancies (broken, missing parts, pet hair, scratches, pet bites, not serviceable condition, not properly cleaned) found during the delivery or pick-up in addition to the original copy of the off-post hand receipt that was signed and dated on the original posted delivery date. The contractor shall follow FMB’s guidance for further action.

1.2.1.3 Load and Unload. The contractor shall load and unload, transport, deliver and pick-up Government Furniture and Appliances from and to as described in contract line items. During the pick-up and delivery, the contractor shall not obstruct pedestrians and vehicle traffic during furnishings loading and unloading.

1.2.1.3.1 Pallets Bulk Transfer. This bulk transfer shall apply only to movement between warehouses or between warehouse and DRMO and does not apply to loaner set items that provide Area-IV residents.

1.2.1.4 Safeguard and Precaution. The contractor shall always safeguard the Movement of Government Furniture and Appliances and take necessary precautions to prevent any property damages on Movement of Government Furniture and Appliances (Furnishings) during performance by using the protection pads from bottom to top and on the sides. All shipments shall be prepared with padding to prevent damage and protected from the rain, snow, sun, and theft. The contractor shall take preventative measures of scratches or damage to the house floor or walls during the movement of Government Furniture and Appliances.

1.2.1.5 On time Delivery/Pick-Up. The contractor shall be on time for all deliveries or pick-up appointments. The resident shall be notified by phone or text that the delivery or pick-up mission has been received from FMB and contacted again 2-4 hours before the scheduled arrival time for confirmation. If the contractor is delayed due to an accident, inclement weather, or natural disasters, the contractor shall call the residents and the FMB as soon as possible notifying them of the delay. The contractor shall closely work with the customer to accommodate the delivery of Movement of Government Furniture and Appliances.

1.2.1.6 Complete Assembly. The contractor shall assemble all the furniture (bed set, dresser, chest, sofa set, dining set, patio set) and appliances including Dayroom Entertainment Furniture (i.e. ping-pong table, pool table, fuzzball game, etc.,) to working serviceable condition once its delivered.

1.2.1.7 The contractor will be required to perform hook-up and disconnect services for washer, gas dryer, electric dryer, refrigerator, gas range, electric range at AFH, UH, and privately Leased Housing occupants (all housing areas) when requested. After hook-up of washer/dryer, contractor should run one cycle to determine if any cold or hot and gas leaks exist. All the appliances delivery/hook-up shall be completed before leaving the scheduled service home unless there is an emergency or unforeseen situation.

1.2.1.8 Area of Delivery/Pick-Up Loads. The area of delivery/pick-up loads includes UH (Barracks, Senior Leaders Quarter), on-post Housing, off-post, and FMB Warehouses.

1.2.1.9 Delivery and/or Pick-Up Point. It will be indicated on each call stated on delivery/pickup order.

1.2.1.10 Special conditions.

1.2.1.10.1 Minimum Call. Minimum cubic feet (CF) per move.

a. 100 CF per move for Daegu and Waegwan Areas.

b. 300 CF per move for Busan, Chinju, Kimchun/Sungju, Pohang and Chinhae Areas.

c. 700 CF per move for Kunsan, Kwangju Areas and outside of Area IV.

1.2.1.10.2 Responsible for Loss or Damages. The contractor shall be responsible for loss, damage, or destruction of any Government property due to the fault of the contractor or his/her employees.

1.2.1.10.3 Responsible for Furniture and Appliances Barcodes. The contractor shall be responsible to identify, mark, and separate equipment with a faulty or missing barcode, in order to properly rebrand appliance with a barcode and update on eMH by FMO staff.

1.2.1.10.4 In cases where the contractor is required round-trip service of the delivery, the service for the returning trip (turn-in furnishings) shall be paid as delivery charge at applicable rate set forth in schedule. In cases of replacement of “unserviceable furnishings”, the contractor shall receive a full rate for the delivery.

1.2.1.10.5 In the event that the contractor is unable to perform the scheduled tasks due to events beyond the contractor’s control, the contractor shall receive compensation equivalent to one hundred percent (100%) of the applicable rate that would have received if they had completed the task.

1.2.1.10.6 To protect from bedbug or other infections; contractor is required to completely pack and seal all contaminants with vinyl covers. Contractor shall cover up their clothing when entering an infested environment by wearing personal protective equipment (PPE) such as disposable gloves, shoe covers and coveralls. The contractor is responsible for providing PPE to workers. All furnishing with smoke or fire damage will be covered to protect charcoal soot pollution spreading to the other items. Delivery of such items will be designated, and location is isolated from normal turn-in items. This job shall receive additional compensation equivalent to one hundred percent (100%) of the applicable/normal rate (cubic feet).

1.2.1.10.7 In case the Blank Purchase Agreement (BPA) holder contractor conduct emergency delivery/ pick-up service on holidays or weekends. This job shall receive additional compensation equivalent to one hundred percent (100%) of the applicable/normal rate (cubic feet).

1.2.1.10.8 When a ladder truck (equipped with mechanical lift) is required to perform the task on multi-level dwellings, whether off post or on post, it is understood that the fee will rise at a constant rate of delivery or pick-up point regardless of level beyond the first floor with over 40 CF (ladder truck is not required under 40 CF). 700 CF is regarded as one job (In case of upwards of 700 CF, it is regarded as one job per 700 CF per movement service).

1.2.1.10.9 Small items less than 10cf (lamp, microwave, etc.) that are delivered to the same building, the cubic feet calculation payment will be accumulative equal to 100 cubic as one job.

Example: When 20 lamps are delivered to 20 rooms in same building, the payment will be one job, not 20 separate job payment of a minimum 100 cubic feet per move.

1.2.1.10.10 The contractor must affix the appropriate label the “LPG” for Liquid Propane Gas and/or “LNG” for Liquid Natural Gas when picking up the Gas-Dryers or Gas-Ranges.

1.2.1.10.11 The professional that will hook-up and disconnect the gas dryer and gas stove shall provide the Gas Safety Management Certification (가스안전관리 자격증) or a Gas Craftsman

Certification (가스기능사자격증) issued by Korea Gas Safety Corporation (한국가스 안전공사).

This service of government appliances (gas and electronic) shall be limited to replacement service only and the contractor shall provide 1-month warranty without charge of additional costs.

1.2.1.10.12 The contractor shall place and install the government furnishings as directed by the customer. The service includes assembling (for move-in) and disassembling (for move-out) of the furnishings as applicable. Additionally, the contractor is required to plug-in the appliances to the appropriate outlets to ensure safety and serviceability, to remove curtain hooks when turn-in, to install the mirror on the dresser and hutch on the buffet including the other items which is required for installation during delivery for move-in as appropriate. The contractor is not responsible for moving or relocating customer’s personal furniture. The contractor shall contact the customers via phone (FMB will provide the phone numbers) to confirm an appointment and verify the customer’s presence at the address to receive or cancel the appointments.

1.2.1.10.13 The contractor’s worker(s) shall not enter the government warehouse beyond the loading/unloading point of the warehouse. The government will issue or receive the furnishings at the designated loading/unloading point. The contractor shall furnish the transportation into and from which furniture can be loaded and unloaded.

1.2.1.10.14 The contractor shall wear a shirt uniform with appropriate name affixed, in English, clearly identifying the person.

1.3 Climatic Conditions. The average annual rainfall is 57.11 inches; with the wettest months being July - August. The average annual snowfall is 0.85 inches, with snowfall expected during the period of December - March. The average frost-free period (growing season) during the year is about 262 days. The first killing frost may be expected about December, and the last killing frost generally occurs in March. The average annual maximum and minimum temperatures are approximately 62.6 and 47.5degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 34.7 degrees in the month of January to a high of

85.3 degrees in the month of June. Summer temperatures often reach 103.3 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4 Facility Access. N/A

1.5 Traffic Flow. N/A

1.6 Drainage. N/A

1.7 Restoration of Landscape Damage. N/A

1.8 Dust Suppression. N/A

1.9 Utility Location. N/A

1.10 Excavation Permits. N/A

1.11 Work Clearance. N/A

2.0 Requirements.

2.1 Description of Services.

2.1.1 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees. Non-personal service contracts are authorized by the government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Transition (Phase In/Phase Out). N/A

2.1.2.1.1 Phase In/Phase Out for Incumbent Contractor. N/A

2.1.2.2 Transition (Phase-Out). N/A

2.1.2.3 Qualification Standards

a. The prime contractor shall possess (1) a Cargo Vehicle Transportation Business

Permission (화물자동차 운송사업 허가) issued by Republic of Korea (ROK). Submission of subcontractor’s business permissions is not allowable. (2) Gas Safety Management

Certification (가스안전관리 자격증) or a Gas Craftsman Certification (가스기능사자격증) issued by Korea Gas Safety Corporation (한국가스 안전공사).

b. Prior Work Experience: The prime contractor shall have a minimum of two (2) years of same or similar prior work experience in moving furniture and appliances last seven (7) years.

c. Minimum transportation and manpower requirement: Each prime contractor shall have 1 Truck (2.5~5 ton) licensed, registered as commercial (business) use by a company or owner of a company in accordance with Cargo Vehicle Transportation Business Permission

(화물자동차 운송사업 허가) issued by Republic of Korea (ROK) and 2 field staff per delivery/pick-up call.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in Technical Exhibit (TE) 4. A map of (Location) is located at TE 4.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0800 – 1700 hours, excluding Federal and ROK National holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. The contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons.

2.1.3.2.1 Non-Duty Hours: The contractors shall perform emergency moving services from 1700-2200 during weekdays and 0800-2200 during weekends, Federal holidays, and ROK National holidays.

2.1.4 Federal Holidays. The contractor’s performance shall not be required on the Federal public holidays listed below, unless there is a requirement to respond to a Priority 1, Emergency. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 United States Code (U.S.C) § 6103, Government Organization and Employees, Holidays).

Federal Holidays:

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January

Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

ROK National Holidays:

New Year’s Day Lunar New Year’s Day Independence Movement Day Budda’s Birthday Labor Day Children’s Day Memorial Day Liberation Day Chusok Holiday National Foundation Day Hangul Day Korean Employees Union Organization Day Christmas Day

NOTE: When a holiday falls on a Sunday, the following Monday will be observed as a holiday, and, when a holiday falls on a Friday or Saturday, the preceding Thursday is observed as a holiday by the United States (U.S.) Government Agencies. Federal holidays also include any presidential or congressionally designated days off other than the holidays listed above.

2.1.4.1 The contractor shall provide personnel support within 2 hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the Contracting Officer (KO). The Project Manager (PM) shall be available after normal hours to serve as the central point of contact for contractor operations. Contractor personnel shall not be scheduled for overtime work.

2.1.4.2 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the contractor shall reschedule the work to be performed the next business day following the closure unless the following day is a Saturday, Sunday, a recognized Federal Holiday, and when routine work is not scheduled for that day.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the contractor shall notify the KO if inclement weather suspends operations within 1 hour. The Contractor shall resume operations with KO/Contracting Officer’s Representative (COR) approval.

2.1.4.4 Curtailment of Operations. When operations are curtailed due to manmade or natural conditions on a working day, it may be necessary for the KO/COR to interrupt that day’s work under this contract. The Contractor shall reschedule the work on any day acceptable to the government. If the KO agrees, the contractor may continue the work as scheduled. The KO will provide verbal announcements of immediate curtailment of operations to the contractor.

2.1.4.5 Days of No Scheduled Activities (DONSA). The installation has historically granted Military personnel (Enlisted and Officers) DONSA, for example, the Friday after Thanksgiving, in addition to the listed Federal Holidays above.

DONSA are not considered a day of excused absence for the government civilian work force or contractor employees.

If a DONSA affects scheduled contract work or access to facilities, the work in affected facilities may be rescheduled to compensate for the DONSA.

However, announced DONSA or exodus of Military personnel may provide the contractor with an opportunity for unrestricted access to facilities and areas or uninterrupted performance of work (i.e., training facility and area maintenance and supply inventories).

The contractor shall vary work schedules to take full advantage of such opportunities by planning maintenance that is better accomplished when personnel are not using facilities during those times.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services.

2.1.6.1 Emergency Medical Treatment. The contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The contractor shall notify the KO or COR/ Alternate Contracting Officer’s Representative (ACOR) immediately, not later than (NLT) two (2) hours of the incident. The contractor shall be responsible for the emergency medical treatment services for contractor personnel. However, the government will provide, on an emergency basis, medical services for injuries incurred while an employee is performing under the contract. The contractor shall reimburse the government for emergency medical services provided, upon receipt of invoice from the medical facility. Reimbursement shall be made to the U.S. Government.

2.1.6.2 Accident Reporting. The contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. A completed typed original plus one (1) copy of ENG FORM 3394 United States Army Corps of Engineers Accident Investigation Report shall be delivered to the KO within five (5) calendar days of occurrence, whenever an accident involving personal injury or government owned property occurs.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5, Post-award Orientation. The KO and COR/ACOR will meet quarterly with the contractor to review the contractor's performance. Written minutes of meetings will be recorded by the government and signed by both the PM and the KO. The written minutes will be distributed within five (5) calendar days after the meeting. If the contractor does not concur with any portion of the minutes, recorded by the government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the government and the contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the contractor. All contract administration will be affected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this

PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO.

A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3 The contractor shall not in any way represent the U.S. Government, or that it has the authority to contract or procure supplies for the account of the United States of America.

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report contractor's performance and notify both the KO and contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of contractor personnel.

2.1.9 Quality Control (QC). Quality control is the responsibility of the contractor. The contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.10 Subcontract Management. N/A

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

2.1.11.1.1 Project Manager (PM). The contractor shall provide a PM who is responsible for the performance of the work. The PM shall have full authority to act for the contractor on all contract matters relating to daily operation of the contract. The PM shall have a minimum of two

(2) years of documented service contract management experience with team management and scheduling of workflow within 5 years from the issuance of solicitation is required. In the circumstances when the PM is not available, the contractor shall designate an alternate who can perform the same duties during the absence of the PM. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer at the start of the contract. The PM or alternate shall be available 24/7/365 including Federal holidays. The PM shall be available between 0800 - 1700 hours, Monday through Friday including Federal holidays or when the government facility is closed for administrative reasons. The PM and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 Delivery Team Leaders: The contractor’s each Delivery Team Leaders shall be responsible for delivery, pick-up and loading/unloading of Government Furniture and Appliances from and to the resident quarters as described in PWS.

2.1.11.1.3 Appliances (Gas) Hook-up Technician: The technician shall be responsible for replacement installing, hook-up, and disconnection of government appliances from and to the resident quarters as described in PWS with Gas Safety Management Certification

(가스안전관리 자격증) or a Gas Craftsman Certification (가스기능사자격증) issued by Korea

Gas Safety Corporation (한국가스 안전공사).

2.1.11.1.4 Mover: The contractor employee whose performing labor work includes loading or unloading, assembling or disassembling, and other duties directed by contract manager, alternate contract manager, Leader during delivery & pick-up of government furniture and appliances.

2.1.11.1.5 General Fund Enterprise Business System (GFEBS) PM Coordinator Lead. N/A

2.1.11.1.6 GFEBS Certification. N/A

2.1.11.1.7 Common Access Card (CAC). N/A

2.1.11.1.8 U.S. Residency. N/A

2.1.11.1.9 Qualification Standards. N/A

2.1.11.1.10 Contractor Identification. The contractor shall ensure all personnel be identified as a contractor to distinguish themselves (e.g., badge, company logo, or uniform) from government employees. The contractor shall ensure all correspondence and reports produced are marked as contractor products or that contractor participation is disclosed.

2.1.11.1.11 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the government. The contractor shall ensure all personnel present a professional appearance while working on the government installation. The contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The contractor shall ensure all contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The contractor shall remove, from the job site, any employee for reasons of misconduct or security. The contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The contractor shall also ensure that no contractor employees conduct political related activities or events on the installation. The removal of such a person shall not relieve the contractor of the requirement to provide personnel to perform adequate and timely service.

2.1.11.1.12 Contractor Hiring Restrictions. The contractor shall not hire or sub-contract with off duty or former government employees whose employment would result in a conflict with Joint Ethics Regulation (JER) DoD 5500.07-R.

2.1.12 Business Relations. The contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of Subcontractors within 1 day or at a mutually agreed upon date. The contractor shall ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.1.13 Manual Operations. N/A

2.1 Work Management. N/A

2.2.1 Coordination. The contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission. All correspondence shall be submitted within the established suspense dates. All extensions, releases, or other relief of suspense requirements shall be obtained from the originating office by the contractor.

2.2.2 General Fund Enterprise Business System (GFEBS): N/A

2.2.2.1 Army Maintenance Application (ArMA): N/A

2.2.2.1.1 Contingency Plan: N/A

2.2.2.1.2 Transition (Phase-in) Plan: N/A

2.2.2.1.3 ArMA and GFEBS: N/A

2.2.2.1.4 Duplicate Orders. N/A

2.2.3 Demand Maintenance Orders (DMOs). N/A

2.2.3.1 DMO Desk. N/A

2.2.3.2 DMO Call Receipt and Entry. N/A

2.2.3.3 GFEBS and/or ArMA Case Number. N/A

2.2.3.4 Completed Work. N/A

2.2.4 Preventive Maintenance Orders (PMOs). N/A

2.2.4.1 PMO Program. N/A

2.2.4.2 PMO Schedules. N/A

2.2.4.3 Approved Preventive Maintenance Schedule. N/A

2.2.4.4 PMO Stickers/Log. N/A

2.2.4.5 Warranty Program. N/A

2.2.4.6 Operation and Maintenance (O&M) Manual Digital Library. N/A

2.2.5 Operations Work Orders (OWOs). N/A

2.2.6 Project Work Orders (PWOs). N/A

2.2.6.1 DA Form 4283, Facilities Engineering Work Requests. N/A

2.2.6.1.1 Conversion of DMO to PWO. N/A

2.2.6.1.2 Conversion during Execution. N/A

2.2.6.1.3 Conversion Prior to Execution. N/A

2.2.6.2 Cost Estimates for PWOs. N/A

2.2.6.3 Preparation of Detailed Estimates. N/A

2.2.6.4 Subcontract Work. N/A

2.2.6.5 Specialty Subcontracting Work. N/A

2.2.6.6 Execution of PWO Work. N/A

2.2.6.7 Wage Rates for PWOs. N/A

2.2.6.8 PWO Bi-weekly Meetings. N/A

2.2.6.9 PWO Records. N/A

2.2.6.10 PWO Reporting Requirements. N/A

2.2.7 Warranty Program. N/A

2.2.7.1 Warranty Enforcement Manager. N/A

2.2.7.2 Warranty Management. N/A

2.2.7.3 Routing of Warranty DMOs. N/A

2.2.7.4 Warranty Records. N/A

2.2.7.5 Exceptions. N/A

2.2.7.6 Technical Document Library Operation. N/A

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.3.1 Maintain As-Builts. N/A

2.3.1.1 Support. N/A

2.3.1.2 GIS Software. N/A

2.3.2 Real Property Records Updates. N/A

2.3.3 GIS. N/A

2.3.4 GIS Support Services. N/A

2.3.5 GIS Files. N/A

2.3.6 Other Documents. N/A

2.4 As-Builts. N/A

2.4.1 Maintain As-Builts. N/A

2.4.1.1 Support. N/A

2.4.2 Real Property Records Updates. N/A

2.4.3 Historic Property or Archaeological Site. N/A

2.4.4 Repair and Replacement. N/A

2.5 Historic Property or Archaeological Site. N/A

2.5.1 Repair and Replacement. N/A

2.5.2 Salvage. N/A

2.6 Special Requirements.2.6.1 Security.

2.6.1.1 Access and General Protection/Security Policy and Procedures. The contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DoD), Headquarters Department of the Army, and local policy. The COR/ACOR will request changes in contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.6.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks require operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.6.1.3 Contractor Vehicle Registration. The contractor shall register all contractor-owned or operated vehicles and trailers operating on the installation within (7) working days of contract start date. The contractor shall complete all applications with the Provost Marshal Vehicle Registration Section located in Camp Walker Building #416. Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration. All vehicles must be registered IAW ROK requirements.

OR: Currently there is no requirement to register contractor owned vehicles with the Provost Marshal or Directorate of Emergency Services (DES). However, all vehicles must be registered IAW ROK requirements. In addition, all vehicles must be registered IAW ROK requirements. In addition, the contractor shall maintain a list of all contractor-owned or operated vehicles and trailers operating on the installation at all times. The list may be used in case of emergency and/or another contingency. Evidence of vehicle ownership and vehicle liability insurance must be presented upon request.

2.6.1.3.1 Contractor and Vendor Access. All privately-owned vehicles or motorcycles or contractor or vendor-furnished vehicles and equipment must enter the installation through the designated secure access control points. Under the present installation FPCON, vehicle and equipment operators and passengers must possess identification documents as required by USAG Daegu DES to access the installation. Vehicle and equipment operators must also possess and be ready to show a valid ROK and/or commercial driver's license, current vehicle registration, and proof of ROK required minimum liability insurance. As determined by the installation FPCON, an elevated FPCON may require additional security screening and/or limited installation access. All vehicles must be registered IAW current ROK requirements in which they are registered.

2.6.1.3.2 All Contractor personnel, not possessing a CAC, requesting access to USAG Daegu will enter through the designated Visitor Control Center (VCC). All Contractor personnel will be required to present an installation access pass issued identification that is capable of being scanned for valid entry. Contractor personnel will receive a visitor’s badge at the VCC with the length of access allowed. The maximum access length for visitor badging is one year. Once issued a valid visitor’s badge contractor personnel may enter any manned access control point/gate. All contractor personnel and their vehicles, equipment, and packages are subject to inspection or examination (search) at entry/exit of the USAG Daegu.

2.6.1.4 Physical Security. N/A

2.6.1.5 Secure Area Access. N/A

2.6.1.6 Employee Terminations. When an employee is terminated from employment on the contract for any reason, the contractor shall have an out-processing checklist that identifies the government issued CAC card and installation access badge/pass has been turned in to the COR and property items accounted for and back in proper custody. A signature shall be required on the checklist from the appropriate person acknowledging receipt of the items.

Checklists shall be retained for the duration of the contract.

2.6.1.7 Departing Employees. The contractor shall ensure contractor employees return security photographic identification cards, permits, CAC, GFP, keys, photo passes, range passes, sensor access (slide) cards and that access to the LAN email has been canceled. All out-processing contractor employee CACs must be returned to the COR no later than close of business on the last workday. A formal termination or departing memo must be submitted to the COR and security office with the requested items stating they have been collected.

2.6.1.8 Key Control. The contractor shall establish a control system to ensure no keys issued to the contractor by the government are lost, misplaced, or used by unauthorized persons.

government keys shall not be duplicated by the contractor without the COR's/ACOR’s authorization. Procedures developed to control government keys shall be included in the contractor's QCP. The contractor shall comply with AR 190-13 The Army Physical Security Program and AR 190-51 Security of Unclassified Army Property (Sensitive and Non-sensitive, applicable to key and lock).

2.6.2 Security Training.

2.6.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.

2.6.2.2 Anti-Terrorism (AT) Level 1 Awareness Training. All contractor employees, to include subcontractor employees, requiring access to USAG Daegu installation, facilities and controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days of contract start date and within five (5) calendar days of new employees commencing performance and send to the COR via both electronic and paper copy. The contractor shall complete the training within thirty (30) calendar days of contract award AT level I awareness training is available at the following website: http://jko.jten.mil.

2.6.2.3 Operational Security (OPSEC) Awareness Training. IAW AR 530-1, Operations Security, contractor employees shall complete Level I OPSEC Awareness training within thirty

(30) calendar days of contract award and send to the COR via both electronic and paper copies.

All contractor personnel shall complete Level I OPSEC Awareness training annually. Level I OPSEC training is available at the following website:

https://securityawareness.usalearning.gov/opsec/index.html.

2.6.2.3.1 All contractor employees must complete the DoD Cybersecurity Awareness Training before issuance of network access and annually thereafter (Attachment 2/TE-2, IA Awareness Training). Upon completion of training, the contractor shall submit training certificates to the

COR.

2.6.3 Safety. The contractor shall safeguard and maintain all government and contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The contractor shall comply with AR 385-10, The Army Safety Program. All contractor employees shall wear a reflective vest or suitable substitute while working during darkness hours. Contractor shall be responsible for any injury to any contractor’s representative, or others, as well as for any damage to any personal or public property that occurs during the performance of this contract that is caused by the contractor’s fault or negligence.

2.6.3.1 Safety Plan. The contractor shall develop and implement a safety program for its employees. The contractor shall submit the safety plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.6.3.2 Occupational Safety and Health Administration (OSHA). The contractor shall comply with the OSHA standards. The contractor shall comply with all applicable Federal, State, and Local Laws, Regulations, and Directives. If the contractor fails or refuses to comply promptly with safety requirements, the government may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such order shall be made the subject of claim for extension of time or for excess costs or damages to/by the contractor. - The contractor shall be responsible for enforcement of all safety requirements by the contractor and his subcontractors/teaming partners and/or joint venture partners.

2.6.3.3 Hot Work Permit. N/A

2.6.4 Training, Physical Requirements, or other Expertise Required. N/A

2.6.4.1 Certification and Licensure. N/A

2.6.5 Environmental Requirements. N/A

2.6.5.1 Green Procurement. N/A

2.6.5.2 The contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. Environmental Protection Agency (EPA) Guidelines are the minimum requirement. The contractor shall use materials and products commonly used in industry. The contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year. N/A

2.6.5.3 Environmental Compliance. The contractor shall comply with all Federal, Local, and Installation Environmental Laws, Rules, Plans, and Policies. The contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with Industry Standards, Local, and Federal Laws. The contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the contractor's non-compliance. The contractor shall submit Safety Data Sheets for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR. N/A

2.6.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The contractor shall submit a spill plan to the KO for approval within thirty (30) days of contract award IAW Spill Prevention Control and Countermeasure Plan. N/A

2.6.6 Contingency Plans. N/A

2.6.6.1 General. The contractor shall establish, maintain, and implement contingency plans for mobilization, disaster, and labor dispute contingencies. The plans shall assume no government support to the contractor workforce. The contractor shall, within thirty (30) days of contract award, designate in writing a single contact Designated Contingency Coordinator (DCC) within the contractor’s organization. The DCC shall participate and coordinate with the installation contingency and mobilization planning activities. The DCC shall participate in the installation mobilization planning and execution conferences; and shall modify and maintain appropriate Contractor contingency plans to compliment or enhance corresponding installation plans. The Contractor shall submit all plans to the KO for approval.

2.6.6.2 Mobilization Contingency Plan. N/A

2.6.6.3 Disaster Contingency Plan. N/A

2.6.6.4 Labor Dispute Contingency Plan. This plan shall establish procedures and identify responsible personnel to provide the services below, with no interruption in the event of a labor dispute:

a. Identify and address critical Preventive Maintenance and inspection tasks

b. Maintain electrical emergency generators, and

c. Process and execute emergency and urgent service and work orders.

The plan shall establish procedures and time frame to secure replacement personnel in the event of a strike; and shall also record the contractor’s experience with and establish contractor procedures for collective bargaining. The contractor shall submit a labor contingency plan NLT contract start date.

2.6.6.5 Plan Updates. The contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the KO for approval at least thirty (30) days prior to the proposed effective date of the updated plan.

3.0 Performance Requirements and Standards.

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.2 Quality Assurance (QA). The government will evaluate the contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the government will implement to assure the contractor is performing IAW the performance standards within the PWS. The government plan defines the criteria of how the contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected.

Although the government will develop a QASP, government surveillance of contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The government retains the right to evaluate all services required by the contract.