Attachment 1 - Performance Work Statement for Test Administrator and Academic Advisor Services.pdf

TEST ADMINISTRATOR AND ACADEMIC ADVISOR

PERFORMANCE WORK STATEMENT

17 July 2025

1. DESCRIPTION OF SERVICES

1.1. BACKGROUND

The Royal Air Force (RAF) Mildenhall Education Center in United Kingdom requires specialized contract support to maintain a highly competent and adaptable workforce. This contract fulfills the enduring need to provide standardized, secure testing services and informed academic advisement to military members, Department of Defense (DoD) civilians, and eligible dependents. Expertise is required in test administration protocols, military education programs, student advising, and customer service to ensure seamless delivery of services in accordance with applicable Department of Air Force Instructions (DAFIs), Department of Air Force (DAF) guidance, and local operating procedures.

1.2. SCOPE

The 100th Force Support Squadron, Force Development Flight, Education and Training Section (ETS) at RAF Mildenhall requires non-personal services support for the administration of the DAF voluntary education program. The Contractor shall perform test proctoring and perform administrative tasks. This contract directly supports Air Force initiatives to promote professional development and educational attainment.

The Contractor shall provide non-personal services, to include all personnel, tools, supervision, and other items and services necessary to ensure the effective administration of testing programs and academic advisement services at RAF Mildenhall. The Contractor shall perform services in adherence to the requirements of this Performance Work Statement (PWS). The Contractor shall comply with applicable federal, regional, and local laws and commercial standards.

1.2.1. Non-Personal Services.

This requirement is a non-personal services contract, defined by Federal Acquisition Regulation (FAR) as a “contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.”

1.2.2. The Government will not supervise or otherwise direct Contractor employees. The Contractor shall not supervise or otherwise direct Government employees, nor shall the Contractor supervise employees of other Contractors outside the Contractors’ own subcontracting/teaming arrangements.

1.2.3. The Contractor shall become thoroughly familiar and comply with DoD, DAFI, policies, and manuals as well as local Standard Operating Procedures, and all publications relevant to the performance of support services of this contract.

1.3. SPECIFIC SUPPORT SERVICES

1.3.1. Test Proctoring Services

The Contractor shall administer the following categories of tests to eligible military, DOD civilian personnel and their dependents as authorized by applicable examination policy:

1.3.1.1. Air University course examinations

1.3.1.2. Defense Language Proficiency Test (DLPT)/Defense Language Aptitude Battery (DLAB)/Internet-Based Computerized Adaptive Test (iCAT) examinations

1.3.1.3. Federal Aviation Association (FAA) program examinations

1.3.1.4. Pearson Virtual University Enterprises (VUE) examinations

1.3.1.5. Unclassified Career Development Courses (CDC) and job-site training exams.

1.3.1.6. Tests required by the Air Force that are not administered through the local military test control officer.

1.3.1.7. Administer other tests used in advisement or guidance programs.

1.3.1.8. The Contractor shall successfully complete training and online examination for proctored tests as identified by the Test Control Officer (TCO) and in the Mildenhall Test Center, Standard Operating Procedures (SOP) folder within two weeks of assuming position.

1.3.1.8.1. The contractor shall complete and pass the Pearson Vue and FAA test proctor exam every 6 months.

1.3.1.9. The Contractor must keep all testing accounts active by logging into Pearson VUE, DLPT/DLAB, iCAT ad FAA once every 30 days.

1.3.1.10. The Contractor must remain physically present during the entire test session unless relieved by another employee on the appointment letter.

1.3.2. Academic Advising Services

The Contractor shall provide academic advisement, information, guidance, related briefings and preparation of documents associated with the services provided. The Contractor shall perform the following advisory services:

1.3.2.1. Provide individual career, academic, and force development advisement to military personnel, their dependents, and/or civilian personnel pursuing basic skills, undergraduate/graduate, vocational, and technical education programs to include but not limited to the Community College of the Air Force (CCAF).

1.3.2.2. Advise eligible personnel on licensure/certifications and professional development opportunities at various levels, to include but not limited to AF Credentialing Opportunities Online (AFCOOL) program.

1.3.2.3. Advise eligible personnel on officer accession programs and other educational support programs.

1.3.2.4. Advise eligible personnel on financial aid programs including grants, scholarships, tuition assistance, or Veteran’s Administration benefit programs. Provide guidance to students on completion of all applicable forms/applications.

1.3.2.5. Provide eligible personnel information about the SkillBridge Program and assistance tailored to their career goals.

1.3.2.6. Advise eligible personnel of Professional Military Education programs available for enlisted personnel and officers by distance learning and provide information for self-enrollment for appropriate programs.

1.3.2.7. Conduct follow-up and outreach activities to encourage individual students to meet their educational objectives.

1.3.2.8. Help to plan and execute CCAF graduation ceremonies as part of the Graduation Committee.

1.3.3. Related Administrative Tasks

The Contractor shall perform the following tasks in conjunction with and in addition to the test administration and academic advising:

1.3.3.1. Prepare all necessary correspondence and forms while maintaining related records and logs required to support all aspects of job tasks.

1.3.3.2. Conduct goal analysis and log all customer interactions in Air Force the Automated Education Management System (AFAEMS). Failure to document will be grounds for contract termination.

1.3.3.3. Check room prior to testing to ensure proper spacing between desks and adequate lighting, heat, and air circulation exists.

1.3.3.4. Maintain official test logs, showing the individual’s name and the test title for all test administrations. Ensure each student signs this log prior to being administered a test and that all entries are complete and legible.

1.3.3.5. Complete safe and test office security forms at close of each test session. Ensure supplies, forms, envelopes, inventories, brochures or booklets are stored in the safe or filing cabinet.

1.3.3.6. Lock safe, close windows and lock testing office doors before leaving the testing office.

1.3.3.7. Inform test control officer immediately of any irregularities, which may represent the potential for a test compromise or complaint from a testing candidate.

1.3.3.8. Check organizational email boxes for emails and respond to enquiries within 2 working days of receipt.

1.3.3.9. Schedule personnel within one (1) working day of receiving request in AFAEMS.

1.3.3.10. Provide TCO with all DLPT/DLAB/iCAT scores.

1.3.3.11. Provide weekly report on all support activities to ETS Chief or authorized designee.

1.4. DELIVERABLES

Contract Data Requirements List (CDRL)

DATA

Item Number

PWS Paragraph Title Delivery Date/Description

A001 1.3.3.11 Weekly Activity Report The contractor shall submit a weekly activity report (WAR) every other Thursday. The report shall detail which tests were proctored and the number of individuals who took each test. A WAR template will be provided to the contractor within 2 weeks of their start date

A002 1.3.1.8.1 Proctor exam passing report Every 6 months

2. SERVICES SUMMARY

The Contractor service requirements are summarized into performance objectives. The performance thresholds briefly describe the minimum acceptable levels of service required for each requirement.

Performance Objective PWS Para Performance Threshold Test Proctoring

a. Test Center

Conditions and Security

1.3.1

1.3.1.1- 1.3.1.10

All services performed shall meet professional standards and the requirements set forth in contractual documentation.

99% of tests administered without security breaches in a quarter, and no more than 1defect per month. Defect would include contractor admitting wrong member for test, providing incorrect material to test, not specifying “no electronics, including anything Bluetooth” to members before allowing them into the testing room or not checking member’s identification to enter testing room.

Academic Advising

a. Respond to Customer Requests

1.3.2.

1.3.2.1- 1.3.2.8

All services performed shall meet professional standards and the requirements set forth in contractual documentation.

No more than two (2) valid customer complaints per month regarding responsiveness or quality of academic advising.

Administrative Tasks

a. Maintaining Records

b. Facility and Records Security

1.3.3

1.3.3.3.1- 1.3.3.11

All services performed shall meet professional standards and the requirements set forth in contractual documentation.

No more than three (3) defects per month in recordkeeping or facility/record security.

3. TRAINING AND GOVERNMENT FURNISHED EQUIPMENT

3.1. REQUIRED TRAINING

3.1.1.1. Level 1 Anti-terrorism Training: Contractor employees performing under this contract shall complete Level 1 Anti-terrorism training located at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf and present certificates upon request by the COR.

3.1.1.2. Operational Security (OPSEC) Training: All on-site Contractor employees shall complete Center for the Development of Security Excellence OPSEC Awareness, Unauthorized Disclosure of Classified Information for DoD and Industry, Insider Threat Awareness, and Introduction to Information Security courses or authorized DoD Component equivalents. Training will be provided by the host unit and shall be completed by the Contractor within 30 days of contract award, and for each new Contractor employee thereafter.

3.1.2. Facilities

The Government will provide the necessary workspace for Contractor staff to provide the support outlined in this PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment. The Contractor shall comply with Government regulations for use of Government telephones and computers. All Contractor personnel with computer access at Government facilities shall complete annual Information Assurance Awareness training via the Network User’s Licensing CBT and observe local computer security policies and procedures.

3.1.3. Utilities.

The Government will provide all utilities needed for the Contractors to complete their assigned tasks.

The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities, which includes turning off water faucets or valves after using the required amount.

3.1.4. Materials.

The Government will provide all applicable Standard Operating Procedures (SOPs), a list of required trainings, and points of contact for Pearson Vue, FAA, and DLPT testing sites. A template for completing the Weekly Activity Report (WAR) will also be provided to the contractor.

3.1.5. Equipment.

The Government will provide a computer with internet access, a printer/scanner and telephone for the Contractor to utilize for work-related tasks.

4. GENERAL INFORMATION

4.1.1. CONTRACTOR KNOWLEDGE, SKILLS, AND ABILITIES (KSA)/CERTIFICATIONS

4.1.2. Test Administrator and Academic Advisor

The Contractor employee shall possess a combination of knowledge, skills, and abilities essential for providing effective support to the Education Center's mission. The Contractor must possess the following:

4.1.2.1. A baccalaureate degree from an accredited college or university is required, demonstrating a foundational understanding of higher education.

4.1.2.2. A minimum of 15 semester hours in social sciences, education, or a related discipline, or at least one year of relevant work or volunteer experience pertaining to academic advising, covering needs from basic educational skills to graduate-level degrees. This experience should translate into a strong knowledge of academic advising principles and practices, higher education systems, and relevant military education programs, particularly the Community College of the Air Force (CCAF).

https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

4.1.2.3. Excellent customer service and verbal communication skills, enabling effective interaction and delivery of accurate advice to a diverse population of Airmen.

4.1.2.4. Proficiency in computer operations and the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Publisher) is also required for data management, communication, and reporting.

4.1.2.5. The ability to provide effective academic advising, communicate clearly and concisely, work independently, solve problems effectively, maintain confidentiality, and adapt to changing priorities.

4.2. PERIOD OF PERFORMANCE:

4.2.1. The Period of Performance (POP) shall be for one (1) base year, and four (4) one-year options..

4.3. PLACE OF PERFORMANCE

The designated workplace for this contract is RAF Mildenhall Education Center, building 427. The Contractor shall proctor tests at RAF Mildenhall Education Center Annex, building 422.

4.4. HOURS OF OPERATION

4.4.1. Work units/days

Services are to be performed Monday through Friday and the daily work schedule shall be in accordance with established Education Center testing periods and academic advising scheduling blocks.

This will typically be four (4) hours on a Monday (1200-1600), eight (8) hours per day, Tuesday through Thursday (0800-1630) and four (4) hours on a Friday (0800-1200). The Education and Training Section (ETS) Chief or authorized designee shall determine the number of units required each week and shall notify the Contractor of the intended schedule no later than five (5) working days prior to the designated work session. The Contractor shall notify the ETS Chief or authorized designee within two working days of acceptance or request a modification to the proposed schedule. Any changes to the agreed upon schedule thereafter shall be jointly agreed upon by the ETS Chief or authorized designee and the Contractor. The Contractor will not be required to work USAFE Family/Goal Days, when the office is closed, or outside of normal office working hours.

4.4.2. Continuity of Operations.

The Contractor shall ensure continuity of operations during periods of personnel turnover or long-term absences, defined as any absence exceeding two weeks. The Contractor shall maintain and update the Standard Operating Procedures (SOPs) provided at the start of the contract. During any period of absence, the Contractor shall ensure that the individual assuming their duties is fully briefed on the location of all relevant materials and the responsibilities required to maintain seamless operations.

4.4.3. Normal Base Hours.

Base hours of operation are Monday through Friday, 07:30 – 16:30, closed on federal holidays.

4.4.4. Holidays.

4.4.4.1. U.S. Federal Holidays. The Contractor is not required to work the following United States federal holidays: New Years’ Day, Martin Luther King Jr Day, Washington’s Birthday, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day.

4.5. SECURITY REQUIREMENTS

4.5.1. Controlled Unclassified Information (CUI) The Contractor shall comply with DoD Directive 5400.07, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding CUI material.

4.5.2. Reporting Requirements. Contractor personnel shall report to ETS Chief or authorized designee or security police with any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, contractor personnel or resources.

4.5.3. BASE NETWORK ACCESS

4.5.3.1. Access to military base network and email accounts are required via the Common Access Card (CAC). In order to obtain a CAC, Contractor must possess at a minimum a verification of a National Agency Check with Inquiries (NACI). Additionally, the Federal Bureau of Investigation (FBI) fingerprint checks with favorable results must be on file. The Contractor is responsible for initiating and obtaining the NACI and FBI fingerprints.

4.5.4. Physical Security. The contractor shall safeguard all Government property and controlled forms provided for Contractor use. At the end of each work period, all Government facilities, equipment, and materials shall be secured.

4.5.5. Key Control. The Contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

The contractor shall not duplicate any keys issued by the Government.

4.5.5.1. The Contractor shall immediately report to the ETS Chief or authorized designee any occurrences of lost key(s).

4.5.5.2 The Contractor shall not issue key(s) to unauthorized personnel.

4.5.6. Lock combinations. The Contractor shall control access to all Government provided lock combinations to preclude unauthorized entry. The content and details of security documentation developed and maintained under this contract is and shall remain the property of the U.S. Government.

4.6. BASE ACCESS

4.6.1. Base Pass Requirements

The Contractor shall submit a roster of all employees requiring access to the installation within 5 days of issuance of an agreement/award. The roster shall include the full name, current address, and date of birth of all contract personnel that will require access. Additionally, Contractor employees shall submit their United States Social Security Number (SSN) and passport number, or two other documents (i.e. driver’s license and national insurance number) with corresponding issue and expiration dates. Please note that unescorted base passes take an estimated 90 calendar days to process (see para 3.3.3.).

4.6.2. Host Agency Check (HAC) Vetting

All local national Contractor employees must undergo Host Agency Check (HAC) vetting prior to accessing RAF installations. The Contractor shall relay all employee information to the requiring activity’s HAC manager for processing. The Contractor shall complete the required documents and return them to the HAC Manager/COR within five (5) days. Documents include but are not limited to the following: NAC Cover Sheet; AF Form 2583, Request for Personnel Security Action; USAFE IMT 19, Residency Check for Employment with the United States Air Forces in Europe; Basic Check Verification Record (BCVR); and Ministry of Defense Liaison Office (MODLO) Proforma Packet for Security Clearance. If MODLO Proforma Packet is required (for foreign nationals), Contractor personnel will receive an online application link via the personal email address provided. Contractor employees shall complete the online application for background check within five (5) calendar days of receipt. If Contractor employees do not receive the email within seven (7) days, they shall notify the HAC manager.

This process may take up to eight (8) weeks. During the processing of the background check, the Defense Vetting Agency (DVA) may contact the employee via email, phone or post to request further information.

Contractor employees are responsible for staying abreast of DVA email communications (including monitoring of personal inboxes and junk mail folders) in order to respond to the DVA in a timely manner.

Approved security clearance is valid for five (5) years. The Government will not accept any employee with a federal conviction (or host nation equivalent) in their background check. Contractor employees who are U.S. citizens shall complete all required documents except MODLO Proforma Packet. Security clearance will be processed with the requested activity’s Security Manager.

4.6.3. Processing.

The HAC manager is the initial approval authority who forwards the paperwork to the 48th Security Forces Squadron (SFS) for processing. The HAC manager will receive an email confirmation when 48 SFS submits the documents to MODLO. At that time, the employee may receive a “Red Top” escorted temporary installation pass. Upon completion of MODLO checks, the employee may receive a “Green Top” unescorted installation pass.

4.6.4. Base Pass Return.

The Contractor shall return all employee base passes to the CO, COR, or HAC manager if employees are terminated or no longer employed for this contract. If the Contractor cannot return the base pass, the Contractor must report the First and Last Name, Date of Birth, and the reason they are no longer employed to the CO, COR, and HAC manager within three (3) calendar days of termination or leave of absence.

4.7. OPERATIONAL SECURITY (OPSEC)

4.7.1. The Contractor shall adhere to the following minimum requirements in support of this requirement:

4.7.2. Contractor personnel shall not discuss Government operations in public or over unprotected or unencrypted communications. The Contractor shall only transmit Controlled Unclassified Information (CUI) as directed in this PWS.

4.7.3. The Contractor shall not post to company websites, publications, newsletters, or other media any images, data or information that reveal sensitive Government operations, personnel, equipment, CUI or classified information. When in doubt, the Contractor shall coordinate company press releases related to this contract through the COR and CO.

4.7.4. Because observation of events, operations, physical changes, etc. may reveal National Security

Information, specific restrictions are needed to preclude unintentional release of this information to unauthorized parties. Unauthorized disclosure and transfer of National Security Information is punishable under 18 USC § 793. Therefore, Contractor personnel shall not disclose to unauthorized third parties, post to unofficial sites (including social networking sites) any images, data/information, or observed events that reveal sensitive Government operations, personnel, and/or equipment, including, but not limited to:

4.7.4.1. Tactics, techniques, and procedures; production or work schedules; any visible or concealed modifications, upgrades, additions to vessels, aircraft, weapons or equipment; increases, changes, or decreases in work/deployment frequency or Government personnel, vehicle, vessel, or aircraft movements; specialized equipment orders, deliveries, shipments, etc.

4.7.4.2. The Contractor shall report unauthorized disclosures and attempts to solicit this type of information by unauthorized third parties or others not affiliated with this contract to the COR and

CO.

4.7.5. The Contractor shall remove Government-issued badges, and identification and/or conceal from plain sight when off base. The Contractor shall not leave Government-issued identification in vehicles or unprotected areas. The Contractor shall not duplicate, copy, or loan badges and passes to others. The Contractor shall immediately report lost or stolen identification badges, vehicle passes etc. to the COR, CO, and Installation Security Office.

4.7.6. The Contractor shall practice OPSEC and implement countermeasures to protect critical information (CI) and other sensitive unclassified information, if applicable. Protection of CI shall include the adherence to and execution of countermeasures which the Contractor initiates or as provided by the COR and/or CO, for CI on or related to this PWS. The Contractor shall utilize the Wing OPSEC Policy and Critical Information and Indicators List (CIIL) per 48 FW, 100ARW and 352 SOW directive(s) as applicable, to protect critical but unclassified information.

4.7.7. Subcontractor Credentials.

Contractor employees and subcontractor employees shall possess the proper credentials to work in the United Kingdom. Persons later found to be undocumented, or illegal aliens will be remanded to the proper authorities. The Contractor shall not receive compensation for delays or expenses incurred in order to comply with the provisions of this clause. Furthermore, nothing in this clause shall excuse the Contractor from proceeding with the contract as required.

4.7.8. Property Protection.

Property protection for the Government-owned facility where the Contractor’s primary work center is located is the responsibility of the local facility manager and local Government Security Manager, or their duly authorized representative IAW AFI 31-101, The Air Force Installation Security Program and command/local directives. The Contractor shall safeguard all Government-owned equipment and materials in his/her possession or use.

4.7.9. Safeguarding Classified or Unclassified Information.

The Contractor shall meet Air Force standards for storing, processing, and handling classified information and systems. Additionally, the Contractor shall surrender all resources (e.g. maps, publications, instructions, photos) provided by the Government to assist the Contractor in the performance of this contract upon termination of employment, termination of the contract, or the end of the contract performance period.

4.7.10. Non-Disclosure Agreements.

To safeguard information, non-disclosure agreements may be required for all Contractor personnel performing this contract.

4.7.11. Privacy Act.

Performance on this contract may require access to Privacy Information. Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

4.8. PHYSICAL SECURITY

The Contractor shall safeguard all Government-owned facilities, equipment, and materials in the Contractor’s possession or used in the day-to-day performance of the contract.

4.9. ENVIRONMENTAL, HEALTH, AND SAFETY

The Contractor shall provide their employees with the necessary environmental, health, and safety training to ensure compliance with all Occupational Safety and Health Acts (OSHA), and local UK laws.

The Contractor shall protect the health and safety of employees and the community, minimizing the risk of environmental pollution.

4.10. ENERGY CONSERVATION

The Contractor shall comply with energy saving conservation practices as deemed necessary by the facility manager.

APPENDICES

Appendix A, Standards Appendix B, Acronyms Appendix C, Definitions

Appendix A, Standards

AFI 64-106 Contractor Labor Relations Activities DAFI 36-2670 Total Force Development DAFI 36-2678 Education Classification and Coding DAFMAN 36-2032 Military Recruiting Accessions DAFMAN 36-2664 Personnel Assessment Program CCAF Catalog and Advisor’s Handbook DAFI 91-202 The Department of the Air Force (DAF) Mishap Prevention Program DAFMAN 91-203 Air Force Occupational Safety Fire And Health Standards DoDD 5400.07 DoD Freedom of Information Act (FOIA) Program DoDD 5500.07 Ethics and Standards of Conduct DoDI 1322.16 Montgomery GI Bill Program DoDI 1322.33_DAFI36-2683 Voluntary Credentialing Programs DoDI 1341.13_DAFI36-3038 Post 9/11 GI Bill DoDI 5220.31 National Industrial Security Program DoDM 5200.01V1_DAFMAN_16-1404 V1 DoD Information Security Program: Overview, Classification, and

Declassification DoDM 5200.01V2_AFMAN16-1404V2 Information Security Program: Marking of Classified Information DoDM 5200.01V3_DAFMAN16-1404V3 Information Security Program: Protection of Classified Information

FAA Order 8080.6H Conduct of Airman Knowledge Tests

Appendix B, Acronyms

AFAEMS Air Force Automated Education Management System AFI Air Force Instruction AFIT Air Force Institute of Technology AFMAN Air Force Manual AFPC Air Force Personnel Center AFSC Air Force Specialty Code AFVEC Air Force Virtual Education Center ANG Air National Guard ARPC Air Reserve Personnel Center ATCO Alternate Test Control Officer AU Air University CCAF Community College of the Air Force CDC Career Development Course CLEP College Level Examination Program COR Contract Officer Representative CUI Controlled Unclassified Information DAF Department of the Air Force DANTES Defense Activity for Non-Traditional Education Support DEROS Date Estimated Return From Overseas DLAB Defense Language Aptitude Battery DLPT Defense Language Aptitude Test DoD Department of Defense DoDI Department of Defense Instruction DSST DANTES Subject Standardized Test ETSC Education and Training Section Chief FAA Federal Aviation Administration FTEC First Term Enlisted Course HAF Headquarters Air Force IAW In Accordance With ICE Interactive Customer Evaluation MAJCOM Major Command MGIB Montgomery GI Bill MPF Military Personnel Flight NCO Non-Commissioned Officer ROTC Reserve Officer Training Corps OTS Officer Training School PCS Permanent Change of Station PII Personally Identifiable Information PME Professional Military Education QH Quarter Hours SH Semester Hours SURF Single Unit Retrievable Format TA Tuition Assistance TCO Test Control Officer TDY Temporary Duty USAFA United States Air Force Academy USAF US Air Force VA Veterans Affairs vMPF Virtual Military Personnel Flight

Appendix C, Definitions

Authorized Designee: An individual approved by the ETS Chief to serve as an alternate for oversight responsibilities.

Certification: The recognition or credential given to an individual who has met predetermined qualifications set by an agency of Government, industry, or a profession.

Contractor: A supplier or vendor having a contract to provide specific supplies or service to the Government.

Credential: A piece of any record that details qualification, competence, or authority issued to an individual by a third party with a relevant or de facto authority or assumed competence to do so.

Examples of credentials include, but are not limited to, certifications, licenses, degrees, and certificates.

Credit Hour: Is a unit of academic credit work defined by an institution, as approved by the institution’s accrediting agency or State approval agency, that is consistent with commonly accepted practice in postsecondary education. Typically, one hour of classroom or direct faculty instruction and a minimum of two hours of out-of-class student work each week over a period of time. Most institutions award credits either by semester hour or quarter hour.

Deliverable: Anything that can be physically delivered but may include non-physical things such as Weekly Activity Report.

Distance Learning: Structured learning that does not require the physical presence of the instructor.

Education and Training Course Announcement: Contains specific MAJCOM procedures, fund cite instructions, reporting instructions, and listings for those formal courses conducted or managed by the MAJCOMs or field operating agencies (FOAs).

Functional Manager: Senior leaders, designated by the appropriate functional authority who provide day-to-day management responsibility over specific functional communities at the MAJCOM, FOA, DRU, or ARC level.

License: A credential that demonstrates a level of skill or knowledge needed to perform a specific type of job.

Major Command: A major subdivision of the Air Force that is assigned a major part of the Air Force mission. Major commands report directly to Headquarters Air Force.

Professional Development: Engagement in a set of learning experiences designed to achieve long-term goals to include coaching, mentoring, developmental assignments, OJT training, and self-study courses.

Professional Military Education: Developmental education programs that provide Air Force personnel with the skills and knowledge to lead, manage, and supervise.

Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Skill Level: An enlisted Air Force specialty code denoting an individual’s highest level of qualification.