Attachment 1 - Performance Work Statement.pdf

Department of Defense Defense Health Agency

Performance Work Statement

Maintenance Service for the IT Data Center/Server Rooms at Navy Medicine Readiness and Training Command Beaufort (NMRTC)

24 January 2024

GENERAL INFORMATION

1.0 This is a non-personal services contract to provide maintenance services for APC UPS switches including batteries modules and components for critical power and precision cooling solutions for Naval Hospital Beaufort (NHB) Data Center/Server Rooms.

2.0 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the maintenance services for server rooms as defined in this Performance Work Statement (PWS).

3.0 Background: Naval Hospital Beaufort (NHB) is an Medical Treatment Facility (MTF) that is part of the Naval Readiness and Training Center Beaufort, Marine Corps Air Station Beaufort and Marine Corps Recruit Depot, Parris Island where there are Data Center/Server Rooms which consist of multiple servers that require a cooled environment for continuous operation of required hospital services. Historically, preventive maintenance has included routine checks, servicing, repairs, replacements, and overall maintenance of the machinery, infrastructure, and other necessary items.

4.0 Scope: The contractor shall provide qualified personnel to perform preventive maintenance, preventive maintenance required parts replacement, calibration, corrective maintenance (repairs) of APC UPS. Maintenance services shall included Environmental Inspections, Maintenance Tasks, Check Systems Operating Conditions, Documentation, On Site Service, remote monitoring service, as well as on-site remedial repairs and an annual preventive maintenance check status. Replacement parts and services provided at no additional costs except for batteries past their warrantied lifecycle.

5.0 Period of Performance (PoP):

Base Year: 1 August 2024 to 31 July 2025 Option Year 1: 1 August 2025 to 31 July 2026 Option Year 2: 1 August 2026 to 31 July 2027 Option Year 3: 1 August 2027 to 31 July 2028 Option Year 4: 1 August 2028 to 31 July 2029

6.0 Administrative Specifications

6.1 Place of Performance: The work shall be performed at NMRTC, Information Technology Department, Rm 1W315 1 Pinckney Blvd Beaufort SC 29902.

6.2 Recognized Federal holidays: The vendor is required to perform emergent repairs on holidays unless such repairs can wait and would not reduce hospital services. Services shall be performed during all Federal Holidays.

6.3 Hours of Operation: The contractor is responsible for conducting business Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

6.4 Emergency Services: Emergency Services are included in this contract. The contractor is required to perform emergent maintenance services repairs on holidays unless such repairs can wait and will not reduce hospital services. Emergent calls will be made to Schneider POC. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

6.5 Security Requirements:

6.5.1 The Contractors personnel shall comply with the DoD Information Assurance Policies as applicable.

6.5.2 Contractor Identification. Field service personnel shall wear visible photo identification with his or her name and the name of their company at all times while on the premises of NMRTC, Naval Hospital Beaufort. The Contractor shall ensure all those with whom the person interacts in any face-to-face dealings while supporting the Government understands that the person is contractor support personnel.

6.5.3 Parking. It is the responsibility of the field service personnel to park in the appropriate designated parking areas. Information on parking is available from Navy Medicine Readiness and Training Command, Naval Hospital Security personnel.

7.0 Specific Tasks

7.1 Maintenance Services: The Contractor shall perform Environmental Inspection, Maintenance Tasks, Check System Operating Conditions, Documentation, On-Site Service visit, Remote Monitoring Service, Perform Visual Inspection, Perform Mechanical/Electrical Inspection, Perform Functional Verification, Implement Updates, Check UPS and/or PDUStatus, Check UPS Alarms, Diagnose, repair, test, prepare and deliver report. All scheduled services performed on-site by Schneider Electric CPCS Certified Field Engineers shall be executed during the Schneider Electric CPCS business hours. These hours are Monday through Friday from 8:00 A.M. to 5:00 P.M. weekly, local time unless conditions identified in paragraph 6.4, Emergency Services apply.

7.2 Semi-Annual Maintenace Visits (Minimum) 2: This service consists of two scheduled Semi-Annual Preventive Maintenance visits whereby the contractor shall perform a comprehensive inspection of the Room, Row or Rack Cooling unit to maximize critical load uptime by ensuring the components are performing to defined factory specifications. The Schneider Electric CPCS-certified service technician shall inspect environmental conditions, performs maintenance tasks and checks system operating conditions. Cleaning or replacement of the return air filters and replacement humidifier cylinders (when applicable) are also included with this service. The Semi-Annual Preventive Maintenance are performed during normal business hours.

7.3 Reporting: Contractor is to report to NMRTC:

Information Technology (Points of Contact to be provided upon award)

7.4 Contractor submits Site Report and Maintenance Forms to the customer.

(Points of Contact to be provided upon award)

7.5 On-site Remedial Services/Repair: The contractor shall respond via telephone within one

(1) hour after official government notification. If determined that a Certified Schneider Electric/APC Field Engineer is required for additional troubleshooting and/or repair, the contractor must report onsite within a reasonable amount of time after initial telephone response, but shall be no later than 4 hours.

7.5.1 Equipment covered under this maintenance service agreement is to be repaired and completely operational within the next day after official government notification. Certified technician shall be English speaking via phone and when onsite. Contractor shall be qualified through Schneider Electric/APC and maintain Original Equipment Manufacturer (OEM) certification authorized by APC specifications only. Equipment listed in this contract will be maintained to meet OEM/APC specifications.

7.5.2 Technical Support: The Government requires coverage 24-hour technical support 7 days per week during normal business hours and outside of those business hours.

7.6 Remote Monitoring Service: The contractor shall provide 24-hour/ 7 days per week remote real-time monitoring service. Schneider Electric Critical Power & Cooling Services (CPCS) Remote Monitoring Service (RMS) is a secure, firewall friendly web-based service that provides real-time monitoring of the health and status of the customer’s device. Upon detection of a critical device situation, the Field Engineer will be notified and intervene onsite as necessary.

The government will also be notified of any site related critical issue to help them maintain continuity of service. The convenient RMS web interface provides the customer with a real-time, dynamic snapshot of their system's health, while the flexible profile can be easily accessed to reflect contact changes within their organization.

7.6.1 Response Time: Response time is defined as elapsed time between when Schneider Electric CPCS technical support determines an on-site visit is necessary and the time the Field Service Engineer (FSE)arrives at the customer’s site. After maintenance/repair services contractor will submit a Site and Maintenance Forms to the customer (NH Beaufort).

7.6.2 Collect and Document System Information. A detailed report shall be given to government including alert diagnosis and corrective actions initialed by Field Engineer. In addition the report provides a predictive tool to anticipate any potential issues with the system.

7.7 Software Support: The 1-Year and 3-Year Software Support Contracts provide telephone technical support for the StruxureWare Data Center Expert and StruxureWare Data Center Operation software, including all software updates available during the term of the contract.

7.8 Battery Modules Service: Replacement parts and services provided at no cost to the government with the exception of batteries past their warrantied lifecycle. Battery replacement will be scheduled at a time mutually agreed upon by both parties.

9.0 Qualifications/Considerations

9.1 Special Qualifications/Considerations: The contractor shall be an Original Equipment Manufacturer (OEM) authorized dealer, authorized distributor, or authorized reseller for the proposed equipment/system such that OEM warranty and service are provided and maintained by the OEM. All software licensing, warranty, and service associated with the equipment/system shall be in accordance with the OEM terms and conditions. Schneider Electric CPCS Certified Field Engineers are required.

10.0 Points of Contact

Information Technology Name:

Email:

Telephone:

(Points of Contact to be provided upon award)