Attachment 1 Performance work statement.pdf

Attachment 1 – Performance Work Statement

PERFORMANCE WORK STATEMENT

40-INCH WIDE-FORMAT COLOR PRINTER (XL 8000) MAINTENANCE

INTRODUCTION

DLA Document Services seeks to maintain existing 40-Inch Wide-Format Color Engineering Technical Drawing Equipment to include 2 controllers. The output will include but is not limited to supporting National Geospatial- Intelligence Agency (NGA) Mapping, Charting, and Geodesy (MC&G) requirements for topographic, hydrographic, and aeronautical, and multiple other land navigation and aerospace maps and charts. It is imperative that the digital printing ensures that all printed products uphold and maintain the mission requirements of the Services for color, Red/Green/Blue readability in low light conditions, overprint, and registration per Attachment 2 -

MIL-STD-3060.

Maintenance requested for hardware for all pigment based devices. The maintenance includes remote problem diagnosis and support, onsite hardware support, material/parts to fix device, work to completion, access to electronic support information and services and electronic remote monitoring and support standard configuration.

1.0 GENERAL INFORMATION

1.1 DLA J67F Document Services requires the ongoing service maintenance for existing equipment at FT Liberty (FIROC)

DLA Document Services FT Liberty 3139 Logistics Street Bldg. #N5332 FT Liberty, NC 28307

1.1 Maintenance refers only to the devices: HP PageWide XL 8000 and Serendipity Blackmagic software FT Liberty

Serial Number MY87K9Q004 Folder Serial Number: DE8CI11002

Blackmagic Serendipity Software Maintenance Version Updates Currently at V9

Serial Number MY87K9Q007 Folder Serial Number: DE7C611003

Blackmagic Serendipity Software Maintenance Version Updates Currently at V9

2.0 MAINTENANCE & REPAIRS

2.1 The Contractor shall maintain at least 90% Monthly Uptime Availability (MUA) per machine which shall be calculated based upon the 21 standard federal workdays in a month and an eight-hour day and excludes normal preventive maintenance time. MUA uses the following equation: (Uptime + Scheduled Maintenance)/ (Unscheduled Downtime + Uptime + Scheduled Maintenance) Refer to Section 7.0 Meetings, Reports and Administration, Para 7.2 for reporting requirements.

2.2 The Contractor/Manufacturer shall provide 8:00 am-5:00 pm (Monday through Friday), local time, maintenance, and repair coverage. The Contractor/Manufacturer will provide timeframe to be onsite for repair when responding to reported problem.

2.3 The contractor must ensure all service technicians are eligible for access to Department of Defense facilities in accordance with the authority in Directive Type Memorandum (DTM 09-012) which establishes DoD access control policy and the minimum DoD security standards for controlling entry to DoD installations and stand-alone facilities. Contractors must also check and follow installation access policies specific to each DoD installation. Technicians must be eligible at time of the award.

Government POC is Jeremy Wright. Contact information is Jeremy.Wright@dla.mil.

2.4 In the case of devices cleared for CLASSIFIED material, the contractor’s repair technicians shall ensure they do not access the device without a government employee escort present and observing during the support/repair services. To ensure escort is present the contractor will call ahead to the site POC to schedule date and time of arrival. Timothy Zimmerman is the site supervisor, his contact information is timothy.zimmerman@dla.mil, 910-748-5634.

2.5 The maintenance shall be offered in a (1) base-year with two (2) options year package. The contractor shall update all contractor supplied software with the following exception. DLA J64 retains responsibility for patching all Microsoft Windows systems that can be updated via Microsoft WSUS or SCCM. Prior to and during the execution of contractor-initiated software updates, coordination shall be made with the Government POC named in the order.

3.0 IT CONFIGURATION

3.1 All contractor-provided software (including Operating System) must be supported by the contractor and the software’s original manufacturer at all times during its use by the government. If it becomes apparent that either the contractor or original manufacturer will no longer support any contractor-provided software, the contractor must provide and install other software in coordination with delegated Government Point of Contact (POC) that is still supported by the contractor and the software’s original manufacturer.

3.2 All hard drives that are put into service at DLA Document Services must remain in the custody of DLA Document Services. All device hard drives, whether internal, external, or otherwise, shall not be returned to the contractor.

3.3 All devices/components shall meet DoD information security specifications when interfacing with classified materials to ensure no remnants of the classified data exists after the classified process has been completed. The contractor shall indicate the specific steps needed to clear classified information from the device to prevent disclosure. Any proposed process must include the use of removable hard drives and receive delegated POC approval, which will occur during the certification and accreditation process.

3.4 The use of USB flash drives is strictly prohibited at DLA Document Services locations. In addition, non-government issued IT devices (e.g., phones, laptops, etc.) are prohibited from being used on DLA Document Services equipment and network.

Firmware/hardware updates must be applied using DVD, and/or CD.

4.0 IT CERTIFICATION & ACCREDITATION, AND TECHNICAL SUPPORT

4.1 The contractor shall monitor industry standard vulnerability sites (e.g.

http://nvd.nist.gov/ ) and take appropriate actions if its equipment is subject to a known vulnerability. In addition, DLA Document Services will notify the contractor as security vulnerabilities are identified concerning the installed equipment. When vulnerability is identified, the contractor shall provide patches within 30 calendar days unless a shorter time period is directed by DLA Document Services delegated POC.

4.2 The contractor shall update all contractor supplied software with the following exception. DLA J64 retains responsibility for patching all Microsoft Windows systems that can be updated via Microsoft WSUS or SCCM. In the execution of contractor-initiated software updates, coordination shall be made with the POC named in the contract.

4.3 The contractor shall not have remote access to equipment unless authorized.

4.4 As provided serendipity black magic must be able to operate with a DLA standard image for both classified and unclassified systems.

5.0 MEETINGS, REPORTS AND ADMINISTRATION

5.1 The Contractor shall provide a single POC for administration of the contract and a single POC for service issues. The Contractor shall prepare and deliver a monthly Availability Equipment Report via email to each Office Group Production Manager and POC named in the contract. At a minimum the report shall contain the following for each device placed:

Location

Product Name

Product Model

Listing of accessories such as controller

Serial Number

Number Monthly of Service Calls

Monthly Total Downtime

Available Hours

Percentage of Up-Time/Availability

Reports are due by the 15TH of the month following the reporting period to the site supervisor (Timothy Zimmerman)

5.2 The Contractors’ Administrative POC and the Contractors’ Service POC shall attend, as requested by DLA Document Services a teleconference with the POC and others to discuss the report set forth in paragraph 5.1, above. The meeting discussion will be based on previous month(s) machine information.

5.3 The monthly Security Vulnerability Report shall be provided by the Contractor to the POC; Jeremy.Wright@dla.mil. The report shall contain the location of all devices, product name, serial number, details of the security vulnerability and its status.

6.0 EQUIPMENT AND ACCESSORIES

6.1 During the period covered under this contract, should the Government and/or the contractor desire to substitute or upgrade equipment with technology improvements, all such actions shall be approved by the Contracting Officer prior to the contractor taking any action. If a substitution is needed the contractor must notify the Contracting Officer and a formal review process will be conducted. Substitutions will be provided at no cost to the government.

6.2 The contractor shall provide devices that are new or remanufactured as well as currently manufactured, and actively marketed. The terms “new” and “remanufactured” are defined at FAR 52.211-5.

Attachment 2- MIL-STD-3060 mailto:Jeremy.Wright@dla.mil