Attachment 1 - Performance Work Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

Security Services at 86-88 Blenheim Crescent

1. DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1. The United States Air Force requires local guard services for 86-88 Blenheim Crescent (BC), West Ruislip, Middlesex, London HA4 7HB. Blenheim Crescent is a British MoD facility consisting of four buildings provided to various agencies of the United States government and an element of the Canadian military. The major tenants are international offices of the U.S. Air Force, Navy and Army research enterprises whose general missions are to find and fund international science and scientists to support the U.S. Department of Defense’s technological objectives. Those particular offices are referred to as Edison House at Blenheim Crescent. The contractor shall provide the organizational structure, management and qualified staff at levels adequate to meet or exceed the requirements contained in the Performance Work Statement (PWS). The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Guard and Alarm Monitoring Services as defined in this PWS except for those items specified as government furnished property and services. All contractor provided supplies, materials, and equipment to be used in the work described herein are subject to the approval of the Contracting Office Representative (COR).

1.2. OBJECTIVE/SCOPE

1.2.1. This PWS defines the primary mission of the local guard service to provide security services to BC. Vehicular and/or pedestrian traffic entering and exiting the area will need to be monitored and controlled to ensure only authorized personnel are allowed into BC. The guards shall provide a proactive presence, act as a deterrent, and focus on identifying and preventing suspicious criminal activity (i.e. damage, sabotage, espionage, theft, unauthorized access, etc.)

directed against facilities, grounds, property and personnel before it occurs. The guards shall maintain a constant presence in the designated area. The guards must remain vigilant, alert, and have good situational awareness of BC.

1.3. REQUIREMENTS

1.3.1. Alarm Monitoring – A centralized alarm system for BC exists at the BC site. The contractor will be responsible for monitoring the alarm system 24 hours a day and 7 days a week.

The alarm system may comprise of, but is not limited to fire and security alarms. Fire and security alarms will be dispatched as appropriate.

1.3.2. Alarm Response – Guards are responsible for recognizing and providing adequate/appropriate response to an emergency situation generated by an alarm at the monitoring panel or is a result of a legitimate emergency communication from a credible source. Guards are expected to assist with fire evacuations and ensuring gates to BC be opened all the way to allow dispatched fire rescue to enter BC without delay.

Attachment 1 FA557023R0001 1

1.3.3. Closed-Circuit Television (CCTV) Monitoring – A centralized monitoring station exists for BC and the BC site. The contractor will be responsible for monitoring the CCTV for BC 24 hours a day and 7 days a week. The contractor will proactively monitor the CCTV to identify and call/notify proper authorities to prevent suspicious criminal activity (i.e. damage, sabotage, espionage, theft, unauthorized access, etc.) directed against the facilities, grounds, property and personnel before it occurs.

1.3.4. Patrols – Patrols will provide a proactive presence, act as a deterrent, and focus on identifying and preventing suspicious criminal activity (i.e. damage, sabotage, espionage, theft, unauthorized access, etc.) directed against facilities, grounds, property and personnel before it occurs. The contractor will provide sufficient security coverage by patrolling the BC site both externally and internally 24 hours a day and 7 days a week. The contractor shall be responsible for maintaining security posture of the facility by turning off lights, closing windows, and locking and securing doors and gates. The contractor will notify the Site Commander and proper authorities if they encounter pressing safety hazards or maintenance problems.

1.3.5. Entry Control – BC has restricted access. During regular duty hours and days, access is continuous at vehicle and pedestrian gates. After hours, access at gates is on demand and occurs by request. Regular duty hours and days are typically 0600 – 1800, Monday through Friday.

The contractor will be responsible for the monitoring and controlling all traffic entering and exiting the area. The contractor will ensure only authorized personnel are allowed on site. This shall include the verification of vehicle and individual identity credentials before granting access.

Vehicle and personnel searches may occur at the vehicle and pedestrian gates.

Entry control must not be discontinued during regular duty hours and days, even during breaks.

The contractor is responsible for providing relief for their personnel at all times as required.

Relief must be provided by qualified contract personnel only. Guards must not request relief from personnel working in the facilities.

During non-duty hours, the contractor must provide access to the facility as needed. The contractor is responsible for providing a mobile phone and a phone number that should be available for tenants to contact 24 hours a day, 7 days a week. Tenants contacting this number should be met at the gate.

1.3.6. Reception Area – The contractor shall be responsible for issuing visitor badges after verifying the relevance and legitimacy of the visit with the host. The contractor shall keep a log of all visitors entering and exiting the facility. If requested by the Site Commander individual searches maybe required.

The contractor is responsible for answering the government provided landline and contractor provided mobile phone. They are also responsible for collecting mail directed to the facility from the British Post and delivering mail to the intended recipient’s office for collection.

There will be a survey available for occupants to submit in a box that the COR will collect at the end of each month. The survey will include scoring based off of presence at security desk, quality of service, and comments section for positive or negative feedback/complaint.

Attachment 1 FA557023R0001 2

1.3.7. Random Anti-terrorism Measures (RAMs) – The guards will conduct RAMs throughout every month as instructed by designated Anti-Terrorism Representatives (ATRs). All of the above requirements in section 1.3 may be augmented through the use of random anti-terrorism measures. Examples include extended foot patrols, vehicle searches, enhanced ID checks, etc.

Random anti-terrorism measures are influenced by the Force Protection Condition (FPCON) level. The contractor will be notified by the ATRs when the FPCON level changes. Guards’ defensive postures based on FPCON levels can only be lowered as directed by the ATRs. The ATRs will work with the COR to relay defensive posture changes.

1.4. GENERAL CONDITIONS

1.4.1. The contractor shall ensure all guards wear the same uniform and have a professional appearance. The uniform shall have the company logo and identify the guard by name.

1.4.2. The contractor shall provide a mobile phone allowing for communication with lead guard on duty at any time.

1.4.3. The contractor shall ensure all professional equipment is standardized among all guards.

1.4.4. The contractor shall notify local law enforcement in all cases of emergency or illegal entry situations or intruders. Local law enforcement and the Site Commander or their delegate shall be notified in instances of suspected illegal activities or destruction of the site.

1.4.5. Smoking is allowed in designated smoking areas during scheduled breaks.

1.4.6. Contractor employees shall not conduct activities that will distract them from their primary task while on duty.

1.4.7. Regular Duty Hours, Public Holidays, and Down Days – Regular duty hours are 0600 – 1800, Monday through Friday.

1.4.8. The contractor must provide the COR a contingency plan in the event of contract personnel becoming involved with industrial action/workforce strike. This plan must be provided no later than 15 days after contract award.

1.5. QUALITY CONTROL

1.5.1. Quality Control Plan - The contractor shall establish and maintain a thorough Quality Control Plan (QCP) that ensures a professional guard service is performed in accordance with this contract, applicable laws and regulations. The contractor shall provide, as part of this QCP, pre-employment assessment checks undertaken for all candidates. The QCP must be submitted by the contractor within ten (10) days of contract award. Any updates to the QCP will be forwarded to the COR throughout the life of the contract.

1.5.2. Quality Assurance – The Government will periodically evaluate the Contractor’s performance by appointing a COR to monitor performance to ensure services are received. The Government representative will evaluate the contractor’s performance through intermittent on-

Attachment 1 FA557023R0001 3 site inspections of the contractor’s performance and receipt of complaints from customers. In the case of a disagreement between the contractor and the COR, the Contracting Officer shall make the final determination of the validity of the complaint.

1.6. GOVERNMENT REMEDIES

1.6.1. If unacceptable performance occurs, the Government shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case, the COR shall document the discussion and place it in the COR file. When the COR determines that the shortcoming is of a magnitude requiring formal written communication, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor’s task manager or on-site representative. The contractor shall acknowledge receipt of the CDR in writing. The contractor will have five (5) business days to present a corrective action plan to the COR. The Government shall review the contractor’s corrective action plan to determine acceptability. Any CDRs may become part of the supporting documentation for past performance ratings or other actions deemed necessary by the Contracting Officer.

1.7. EMPLOYEES

1.7.1. The contractor shall not employ any person who is an employee of the United States Government, if the employment of that person would create a conflict of interest. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours or deployment. The abrupt absence of these personnel shall not constitute an excuse for non-performance under this contract.

1.7.2. Employee Training – The contractor shall ensure all employees are trained and are qualified to perform the tasks for this contract. Contractors will obtain any on-site, site-specific required training as directed by the Site Commander within 30 days of starting work to include Anti-terrorism training.

1.7.3. Candidates recommended for duty will be either U.S. or U.K. citizens. They must be able to read, write, and speak English proficiently.

1.7.4. Background checks – Candidates are required to possess a United Kingdom Security Vetting (UKSV) Security Clearance (SC). Temporary waivers may be approved by the government representative if the candidate has an enhanced Criminal Records Bureau (CRB) check while awaiting the SC. The contractor is responsible for providing documentation showing a favorable background check for each guard when proposal is submitted.

1.7.5. The contractor will submit necessary paperwork [for the guards] to obtain access to the base local area network (LAN) and other Information Technology (IT) domains, as required for performance duties.

1.7.6. Alcohol and Drugs – The consumption of alcohol or illegal drugs while on duty is strictly prohibited. Contract employees found to be under the influence of alcohol or illegal drugs or

Attachment 1 FA557023R0001 4 otherwise incapacitated during duty will be immediately reported to the Site Commander and Contracting Officer. They will not be allowed to perform duties under this contract. The contractor will be notified and shall immediately provide a replacement.

1.7.7. All personnel employed by the contractor in the performance of this contract or any representative of the contractor entering the installations shall abide by all security regulations of the installation. In the interest of installation security, all vehicles and personnel entering and operating on the installation are subject to search at any time. When any employee no longer works for the contractor at the installation, the contract manager shall return any government furnished identification cards to the Site Commander.

1.8. PERFORMANCES OF SERVICES DURING CRISES DECLARED BY THE

NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT

COMMANDER

1.8.1. Contractor access to the installation may be denied during a national emergency or crisis situation called by national command authorities, or overseas combatant commanders. Such circumstances are deemed beyond the Government’s control and access to the installation may be limited in such circumstances on the basis of public safety and installation security. Should limited access be necessary, the Site Commander will inform the contractor in writing and identify the date when services may resume if possible. The contractor will not be held liable for lost time during these situations.

1.9. SPECIAL QUALIFICATIONS

1.9.1. Contractors must comply with requirements as outlined by the Private Security Industry Act of 2001 (current) (http://www.legislation.gov.uk/ukpga/2001/12/contents) and be registered with the Security Industry Authority (UK). Additionally, each guard performing under this contract must have completed required training by the Securities Industry Association (https://www.bsia.co.uk/sections/training-providers.aspx) for the respective discipline (i.e.

Security Guarding, Public Space Surveillance/CCTV). The contractor is responsible for obtaining any other necessary licenses and permits required to fulfill the duties outlined in this

PWS.

1.10. CONTRACT MANPOWER REPORTING

1.10.1. Contractors are required to report all labor hours, regardless of contract type, via one of the four enterprise-wide Contractor Manpower Reporting Applications (eCMRA) at http://www.ecmra.mil/. There are four separate eCMRA tools: Army, Air Force, Navy and All Other Defense Components. The appropriate eCMRA reporting tool to use is determined by the requiring activity being supported (e.g., if DISA awards a contract for an Air Force requiring activity, the required contract data shall be loaded in the “Department of Air Force CMRA” tool). If a contract or order is funded by more than one requiring activity, the data for the order

Attachment 1 FA557023R0001 5 should be entered into the eCMRA tool associated with the requiring activity who provides the preponderance of the funding. Contract Manpower Reporting requirements are IAW FAR 37.102-90.

2. PERFORMANCE REQUIREMENTS SUMMARY

2.1. Performance Requirement Summary Table

2.1.1 The Performance Requirement Summary Table (PRST) defines the following: 1) performance requirement; 2) contract reference; 3) acceptable quality level; and 4) surveillance method. The absence of any contract requirement from the PRST shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of this contract. The government has the right to inspect all services required in the contract.

2.1.2

Performance Requirement

Paragraph Numbers Acceptable Quality Level Surveillance Method

Alarm Monitoring Para.

1.3.1.

Contractor provides alarm monitoring with 3 absences from the desk allowed as acceptable performance level during a day of service. This acknowledges other duties which require the monitor’s absence from his desk monitoring station. Failure to provide on-site alarm monitoring may result in a deduction of .05% of the monthly invoice.

Observation by COR/Alt COR, feedback and comments from building occupants, visitors, and others including command personnel, contractor Quality Control (QC) reports/checks, customer surveys and complaints.

Alarm Response Para 1.3.2.

Contractor provides adequate/appropriate response to an emergency situation which generates an alarm at his monitoring panel or is a result of a legitimate emergency communication from a credible source.

Contractor must provide

The COR and Alt COR shall conduct periodic inspections and reviews of quality related programs and training initiatives covered by the quality control plan.

Attachment 1 FA557023R0001 6

100% acceptable performance during the month.

Closed-Circuit Television (CCTV) Monitoring

Para 1.3.3.

Contractor is always responsible for monitoring CCTV during the core business hours. Only during breaks, or patrols will the contractor be permitted to not be present and monitoring the

CCTV.

Observation by COR/Alt COR, feedback and comments from building occupants, visitors, and others including command personnel, contractor Quality Control (QC) reports/checks, customer surveys and complaints.

Patrols Para 1.3.4.

Contractor should carry out patrols at least once per shift per security guard. Periodic Sampling

Entry Control Para.

1.3.5.

Contractor only allows authorized entry on to the facility 100% of the time.

Periodic Sampling and/or 100% Inspection (in the case of unauthorized entry)

Reception Area Para 1.3.6.

Contractor should receive a minimum of “satisfactory” based on performance at the reception Area Customer Feedback

Random Anti- Terrorism Measures (RAMs)

Para 1.3.7.

Contractor must complete all assigned RAMs for the month. 100% Inspection

3. SAFETY REQUIREMENTS

3.1.1 The Contractor shall perform work in a safe manner as required by the Occupational Safety and Health Administration (OSHA) and UK Safety Health Requirements. The Contractor shall provide a verbal report to the COR as soon as possible of each occurrence of damage to government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact.

4. ORGANIATIONAL CONFLICT OF INTEREST (OCI)

4.1.1 To preclude an organizational conflict of interest, the contractor agrees to refrain from participating in any contracts that may result from the recommendations made in conjunction with the effort covered by this contract. The contractor’s objectivity and judgment shall not be biased because of its present, or currently planned interests (financial, contractual, Attachment 1 FA557023R0001 7 organizational, or otherwise) which relate to work under this contract. The contractor shall take appropriate measures to ensure that the contractor does not obtain an unfair competitive advantage by virtue of its access to non- public information regarding the Government's program plans and actual or anticipated resources and that the contractor does not obtain any unfair competitive advantage by virtue of its access to proprietary information belonging to others. The contractor shall be ineligible to participate in any capacity in contracts, subcontracts, or proposals thereof (solicited or unsolicited) which stem directly from the contractor’s performance of work under this contract.

The firm must have an established Organizational Conflict of Interest (OCI) plan that precludes any actual or potential conflicts of interest or unfair competitive advantage based on the services to be provided in connection with this solicitation. The contractor acknowledges that it is familiar with FAR Subpart 9.5, Organizational and Consultant Conflicts of Interest, and agrees to avoid, neutralize or mitigate such conflicts IAW the principles set forth in the FAR.

4.1.2. The contractor shall assure that all information/data developed under this PWS is released only to the COR, and/or persons specifically cleared as "need to know". Further, this information/data shall not be made available to any contractor personnel not directly employed with respect to the performance of work under this contract. All such personnel shall be identified to, and approved by, the Government COR before commencement of performance of work under this PWS. Breach of Government approval may be reason for termination of the contract.

5. STANDARD OPERATING PROCEDURES (SOPs)

5.1. Badge Check-in/Check-out procedure

5.1.1. When a guest presents themselves at the gate and does not have a proper BC badge, the security guard should request the reason for entrance of BC. The following are procedures of what should be done after asking the guest the reason for entrance of BC.

5.1.2. If the guest has an identification (ID) appointment or Canadian appointment, the security guard will request to hold onto the ID while the guest is at BC.

5.1.2.1. The security guard will then file the ID away in an organized ID box at the entrance.

5.1.2.2. The security guard then fills out the BC Entrance Log (BCEL) provided by the Director of Base Operations (DBO).

5.1.2.3. After filling out the BCEL, the security guard will give them a red lanyard with an access card.

5.1.2.4. Once the guest returns to the entrance, the security guard will receive the red lanyard back and then give the guest their ID back. They will then complete the BCEL by writing down the time that guest has left.

Attachment 1 FA557023R0001 8

5.1.3. If the guest is a contractor and requires access to the buildings, they will be directed to the main security desk for further instructions on getting a pass. The entrance security guard should inform the security desk of the inbound guest via radio.

5.1.3.1. Once the guest arrives at the main security desk, the security guard will then request the reason for entrance of BC.

5.1.3.2. If the guest is a contractor and scheduled to work in the building, the security guard will request to hold onto the ID while the guest is at BC.

5.1.3.3. The security guard will then file the ID away in an organized ID box at the entrance.

5.1.3.4. The security guard then fills out the BCEL provided by the DBO.

5.1.3.5. After filling out the BCEL, the security guard will give them a green contractor lanyard with an access card.

5.1.3.6. Once the guest returns to the entrance, the security guard will receive the green contractor lanyard back and then give the guest their ID back. They will then complete the BCEL by writing down when that guest has left.

5.1.3.7. The security desk will then inform the entrance security guard via radio, that the guest is leaving BC.

5.1.4. If the guest is a contractor, but does not need access inside of the buildings, they will be directed to the main security desk for further instructions on getting a pass.

The entrance security guard should inform the security desk of the inbound guest via radio.

5.1.4.1. Once the guest arrives at the main security desk, the security guard will then request the reason for entrance of BC.

5.1.4.2. If the guest is a visitor with a CAC or another military ID, the security guard will fill out the BCEL provided by the DBO.

5.1.4.3. After filling out the BCEL, the security guard will give the guest an orange contractor lanyard with no access card.

5.1.4.4. Once the guest returns to the security desk, the security guard will receive the orange contractor lanyard back and then give the guest their ID back.

They will then complete the BCEL by writing down when that guest has left.

5.1.4.5. The security desk will then inform the entrance security guard via radio,

5.1.5. If the guest has a different type of appointment or job, they will be directed to the main security desk for further instructions on getting a pass. The entrance security guard should inform the security desk of the inbound guest via radio.

5.1.5.1. Once the guest arrives at the main security desk, the security guard will then request the reason for entrance of BC.

5.1.5.2. If the guest is a visitor with a CAC or another military ID, the security guard will fill out the BCEL provided by the DBO.

Attachment 1 FA557023R0001 9

5.1.5.3. After filling out the BCEL, the security guard will give the guest a green visitor lanyard with an access card.

5.1.5.4. Once the guest returns to the security desk, the security guard will receive the green visitor lanyard back and then give the guest their ID back. They will then complete the BCEL by writing down when that guest has left.

5.1.5.5. The security desk will then inform the entrance security guard via radio,

5.1.6. If the guest says they are here to meet someone, the security guard will inform the guest that the person they are meeting with will need to inform the security desk before they are allowed onsite.

5.1.6.1. Once the security desk radios in and confirms that the guest is allowed on site, the entrance security guard can now let the guest onto BC and will instruct them to go to the security desk.

5.1.6.2. Once the guest arrives at the main security desk, the security guard will request to hold onto the ID while the guest is at BC.

5.1.6.3. The security guard will then file the ID away in an organized ID box at the entrance.

5.1.6.4. The security guard will then fill out the BCEL provided by the DBO.

5.1.6.5. After filling out the BCEL, the security guard will give the guest a yellow visitor lanyard with no access card.

5.1.6.6. Once the guest returns to the security desk, the security guard will receive the green visitor lanyard back and then give the guest their ID back. They will then complete the BCEL by writing down when that guest has left.

5.1.6.7. The security desk will then inform the entrance security guard via radio,

5.2. Unauthorized Access

5.2.1. Security guards should do their best to prevent someone trying to get onto BC via one of the entrances without properly going through check-in procedures. If they are able to stop the individual, they should proceed to follow steps of 5.1.

5.2.2. If security is unable to stop the individual, they should immediately radio to the security desk to inform them of a gate runner.

5.2.3. Once security desk has been informed, they should make an announcement over the public announcement (PA) system to inform all of the tenants of the situation.

5.2.4. The security desk should then call the police for help. They should be monitoring the CCTV cameras to gather information about the gate runner to give to the police over the phone.

5.2.5. The entrance security guard should then go back into the entrance security shack and lock the door and windows to it and await the police for further instructions.

Attachment 1 FA557023R0001 10

5.2.6. If the individual leaves before the police arrive, the guards should then close the gates to ensure it does not happen again until the police arrive.

5.4 Suspicious Activity (Exterior)

5.4.1. If security is notified or notices any unfamiliar or suspicious activity outside of BC, they should immediately notify the police.

5.5. Active Shooter

5.5.1. In the event of an active shooter that happens at the entrance gate, the entrance security guard should barricade themselves into the security shack to prevent the gunman from entering.

They should radio the security desk of the active shooter and call the police if able and can safely do so. Once the police have been called, this should be communicated via radio to the other security guards.

5.5.1.2 If the security desk is able to be informed on time, they should announce on the PA system of an active shooter on the premises and monitor on the CCTV of where the gunman is headed. If able to safely do so, the security desk should be instructing over the PA system where the gunman is headed so that individuals can either RUN from BC through a safe exit, HIDE and barricade themselves in the office, or be prepared to fight.

5.5.2. In the event of an active shooter that happens inside BC, once security is notified of the event, they should then analyze the situation of what to do next.

5.5.2.1 If the security desk hears the shots fired distant enough from the desk, they should announce on the PA system of an active shooter on the premises. From here, they should either RUN, or HIDE and barricade themselves in an office.

If able and can safely do so, they should call the police.

5.5.2.2 If the security desk hears the shots fired in proximity of the desk, they should either RUN, or HIDE and barricade themselves in an office. If able and can safely do so, they should call the police.

5.5.3. Security should not engage the shooter unless it is to protect their own life.

5.6. Fire Evacuation

5.6.1. When a fire alarm is activated, the entrance security guards should lower all barriers and open all gates. This will allow any emergency vehicle to enter BC without delay.

5.6.2. Security personnel should then evacuate with the tenants to the designated waiting area.

5.7. Escort Privileges

5.7.1. At all times, security must see badges on anyone that is on BC property.

Attachment 1 FA557023R0001 11

5.7.2. If security does not see a badge/lanyard around someone, they must ask them to show their badge. If they are unable to do so, the security guard should escort the guest off the property until they can get a confirmation from someone inside of BC that is allowing the person to be there.

5.1.2.1. If the individual is able to show a valid badge, they can let them carry on.

5.7.3. If security notices someone with an orange contractor lanyard, they must inform them that they cannot be inside of the building. Failing to comply will result in being removed from BC for the day.

5.7.4. If security notices someone with a yellow guest lanyard, they must inform them that they cannot be inside of the building without an escort. Failing to comply will result in being removed from BC for the day.

5.7.5. If security notices someone with a red lanyard outside of the designated area red lanyards allow, they must inform them they need to remain in the authorized areas. Failing to comply will result in being removed from BC for the day.

Attachment 1 FA557023R0001 12