Attachment 1 - Performance Work Statement 5 Jun 2025.pdf

PERFORMANCE WORK STATEMENT

Monaco Windows 11 Technology Upgrade with Crash Phone Integration Installation

AT

LAJES FIELD, AZORES, PORTUGAL

Fire Department

Revision 5 June 2025

TABLE OF CONTENTS

SECTION TITLE

Section 1 Description of Services Section 2 Scope of Work Section 3 Government-Furnished Utilities Section 4 General Information Section 5 Contractor Personnel Requirements

1. Description of services – The contractor must provide all qualified personnel, specialized equipment, tools, materials, supervision, transportation, safety equipment, any other items and services necessary to perform the D-21 Monaco 11 Technology Upgrade & PMI Service at Lajes Field, Azores, Portugal Fire Department. The contractor will have 300 days lead time to perform the installation after contract has been awarded.

2. Scope of Work – The work includes the following elements, as well as any other installation necessary to insure the D21 Monaco system is fully functional. At the conclusion of the project Monaco will provide forms, system drawings, and documentation to detail the work that has been completed.

2.1. Replacement materials needed for the Windows 11 Technology Upgrade and crash phone integration

• Integration of previously purchased Crash Phone equipment for the Primary and Alternate dispatch

� Connect THAT-2 audio line to Barix Box and to the SP40 background music input at the Fire station � Connect Barix Boxes the D-21 system; to be configured as Live Voice Server/Client at Fire Station and Server at Alt Dispatch to broadcast to Barix at Fire Station

- Two (2) inline telephone audio interfaces

- Two (2) VOIP modules

- One (1) box CAT6 cable � Assumes the existing Wheelock SP40 panels are in good working order with no faults and have the necessary inputs available

• Provide and install for the crash phone integration two (2) additional VOIP modules

• Provide and install one (1) repair by replacing CPU (CPU S1) at Bldg.T-773

- One (1) tower server/client CPU, keyboard & mouse

� Configure the CPU with Base’s current D-21 database � Existing software licenses will be transferred to the new CPU � Upgrade with D-21 V2 Next Gen software � Provide a copy of the RMF Ready scan results once the DISA STIG’s are applied

• Existing CPU will be decommissioned from the Monaco system

• Provide and install two (2) replacement widescreen monitors for compatibility with the new CPU

• Provide and install one (1) desktop UPS short term back-up desk power

• Provide and install one (1) repair by replace view generator at Bldg. T-773

- One (1) repair by replacing view generator (V1) CPU

� Upgrade with D-21 V2 Next Gen software � Provide a copy of the RMF Ready scan results once the DISA STIG’s are applied � Existing CPU will be decommissioned from the Monaco system

- One (1) replacement 55” monitor with wall mount UPS unit

• Provide and install one (1) repair by replacing CPU (CPU S2) at Bldg. T-629

- One (1) tower server/client CPU, keyboard & mouse

� Configure the CPU with Base’s current D-21 database � Existing software licenses will be transferred to the new CPU � Upgrade with D-21 V2 Next Gen software � Provide a copy of the RMF Ready scan results once the DISA STIG’s are applied � Existing CPU will be decommissioned from the Monaco system

• Provide and install one (1) replacement widescreen monitor for compatibility with the new CPU

• Provide and install (1) desktop UPS short term back-up desk power

� Perform complete back-up of the system database and reports � Verify network connectivity at all installation facilities � Validate the system performance after installation

• Perform complete back-up of the system database and reports

• Verify network connectivity at all installation facilities

• Provide up to 4 hours of D-21 operator training after system initialization while the installation technician is on-site

• At the conclusion of the project Monaco will provide its standard forms, system drawings, and documentation to detail the work that has been completed

2.2. PMI Services

• Provide completed reports after completion of the trip

• Provide any recommendations for upgrades/changes to the D-21 System

• Clean and verify operation of the internal and exterior components of the D-21 PCs

� Ensure all cards are seated and operating properly � Check operational status of internal fans � Clean filters as applicable � Check and re-seat cables and connectors as necessary �Defragment the hard drive and clean the hard drive carrier

• Perform printer service to include the following:

� Check ink/toner level if supported in the existing model � Ensure correct drivers are installed on each D-21/EM desktop computer � Print test page from each D-21/EM desktop computer

• Update the D-21 software to the most current site applicable version as determined by Monaco Enterprises, Inc.

� Perform Antivirus Definition updates

� Update RMF Ready Software settings to meet new STIG’s

- Requires existing RMF Ready software

- RMF Ready software updates can only be provided on Windows 10 or higher CPU’s

- If there are any STIGs that are not met, Monaco will assist in justification of the requirements.

� Update D-21 MAP software/layers if applicable

• Create a complete database backup, archive database (if determined to be necessary by on-site technician) to improve system performance, and provide backup to the Base on removable media

• Clean and visually inspect all D-21 monitors, adjusting any settings as necessary; tighten cables/connectors and label if necessary

• Conduct extended system-wide poll from each RFM (primary and alternates), test the system’s performance and assist in the correction of any deficiencies in the database

• Check rack mounted UPS systems:

� If digital readout exists, note current load and battery charge percentages; perform either a self-test if applicable to the UPS model or a 15-minute load test and record results

� If no digital readout exists, perform a 15-minute load test and record results

• For all UPS systems, verify that only Fire Reporting systems are connected and report any issues to the representative of the AHJ

• Verify network connectivity between all D-21 network computers and devices

• Verify and test Monaco support connection to allow for continued 24-hour support from the Monaco Help desk

• Ensure redundant D-21 database is synchronized with the primary D-21 database

• Perform redundant server takeover test

• Update media files if new files are available

• Check condition of all D-21 rack equipment if installed, ensure all connections are secure and all computers and units are operating as intended; note off-normal units on customer report

• Provide a copy of the D-21 software installation disk for archive purposes

• Provide electronic copies of new D-21 manuals if available

• Visually inspect and functionally test Tone Panels, GPIOs, Network Video Monitoring, Mobile Base Stations, and Remote Station Alerting equipment (if installed); clean equipment if accessible at ground level

• Clean the RFM(s), verify redundant RFM operation if in service

• Visually inspect the antenna network from ground level and measure and record forward and reflected power on each RFM-X, RFM-7000, and each RFM Repeater

• Update the RFM firmware to the most current site applicable version if necessary

• For Radio network connected mobiles, perform a drive test in at least one Mobile Client equipped vehicle to verify mobile connectivity to each Mobile Base Station

• Inspect Monaco provided DVR equipment (if installed) and ensure lines are recording normally

• Inspect Monaco network video monitoring (NVM) systems and provide status reports for any non-functioning cameras (if installed)

• Update D-21 Hazmat and Technical manuals, if available

• Update the D-21 Map, if updates to the existing ESRI map files are provided within 30 days of PO/Contract award

• Validate the system performance after installation

2.3. Training

-Technicians while on-site will provide up to four (4) hours of D-21 operator training after system initialization.

The training will be provided up to 24 hours after the system is installed.

3. Government-Furnished Utilities

3.1. Utilities - The Government will provide network connectivity and electricity, when available.

3.2. Conservation of Utilities - All utilities in the facility will be available for the contractor’s use in the performance of the duties outlined in this PWS. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

3.3. Services - Escort to equipment locations and secure locations as needed.

3.4. Facilities –The Government will furnish the necessary workspace for the contractor staff to provide the support outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

4. General Information

4.1 Hours of Operation – The contractor must perform the on-site services required under this contract during the following hours: 08:00 am- 5:00 pm, Monday through Friday, except on United States holidays and Portugal holidays specified in section 4.2 of this Performance Work Statement (PWS).

No on-site work will be scheduled or performed on holidays unless previously approved or directed by the Contracting Officer. If the contractor desires to work on non-scheduled workdays, he must submit a written request to the POC for approval at least 14 calendar days ahead of time.

4.2. Holidays – The contractor is not required to provide service on the following days:

Day Holiday First day of January* New Year’s Day Third Monday of January Martin Luther King, Jr. Birthday ** Mardi Gras Third Monday of February President’s Day ** Good Friday 25 April Day of Liberty 1 May Day of the Worker Last Monday of May Memorial Day ** Holy Spirit Monday ** Corpus Christi Day 10 June Day of Portugal

Fourth of July Independence Day 11 August Praia da Vitória Day 15 August Assumption Day First Monday of September Labor Day 5 October Founding of the Republic Second Monday of October Columbus Day 1 November All Saints Day 11 November Veteran’s Day Last Thursday of November 1 December

Thanksgiving Day Restoration of Independence

8 December Immaculate Conception 25 December* Christmas Day

* When the holiday is on a Saturday, the preceding Friday will be the U.S. holiday. When the holiday is on a Sunday, the following Monday will be the U.S. holiday.

** Indicates dates change each year.

4.3. Security Requirements – The contractor must be responsible for safeguarding all contractor controlled government property at the close of each work period.

4.4. Base Access – The contractor shall obtain base identification, and vehicle passes for all contractor personnel to enter the Air Force installations. The contractor shall submit a written request on company letterhead to the Contracting Officer listing the following: contract number, company name, location of work site, reason for requesting base access, start and stop dates, and names and passport numbers of employees and subcontractor employees needing access to the base. This request may take up to seventy-two (72) Hours to process. It is the contractor’s responsibility to submit the request in a timely manner.

4.5. Liability for damages – The contractor and their personnel shall be held responsible for any damages that occur while working under this contract to Government facilities and Government owned property.

4.6. Contractor Clean Up – The contractor shall, at all times, keep all work areas free from accumulations of waste material and rubbish. Upon completion of the job, the contractor shall leave the work premises in a clean, neat, and orderly condition.

4.7. Maintain Walk Through – The contractor must maintain common walk-through areas to allow proper evacuation of in case of emergencies.

4.8. Travel – All costs for travel shall be included in the contract line item.

4.9. Environmental Protection – The contractor shall comply with all applicable United States Air Force (USAF) environmental regulations and Host Nation environmental laws and regulations. The contractor shall also comply with local safety regulations and fire requirements, including Air Force Occupational Safety and Health (AFOSH) standards. The contractor shall ensure that the purchase, use, handling, storage, and disposal of all toxic, hazardous and special materials and wastes are in accordance with all applicable USAF and Host Nation laws, regulations, policies and procedures.

4.10. Quality Control – The contractor shall develop and maintain a quality program to ensure the services are performed in accordance with Technical Order 35E1-2-13-1 (latest version in effect), this PWS, commercial standards, manufacturers’ recommendations, procedures, technical data and applicable USAF and Host Nation regulations.

4.11. Warranty – The contractor shall provide a standard commercial warranty for all materials and workmanship.

The warranty, to include all software and hardware components will cover not less than one year from the end of installation and technical support will be provided.

5. Contractor Personnel Requirements

5.1 Contract Manager – The contractor must provide a contract manager who will be responsible for the performance of the work. The name of this person, and an alternate(s), who will act for the contractor when the contract manager is absent, must be designated in writing to the Contracting Officer five (5) working days prior to start of projects. The contract manager or alternate will have full authority to act for the contractor on all contract matter relating to the daily operation of this contract.

5.2. Contractor Personnel – Contractor personnel are required to wear or prominently display installation identification badges. Contractor personnel must use protective clothing whenever they are performing tasks that could cause harm to the employees or damage to property.