Attachment_1_-_Performance_Work_Statement_2023.pdf

Performance Work Statement for Janitorial Services Merritt Island National Wildlife Refuge

Titusville, FL

Introduction

This proposal is to provide janitorial services at the Merritt Island National Wildlife Refuge (MINWR) for one (1) base year and four (4) option years. The Refuge consists of six (7) buildings, with a variety of spaces and surface materials which must be maintained in a clean and safe manner. Currently, there are a total of twenty-four (24) offices, nine (10) restrooms, five (5) kitchens/break rooms, four (4) copy/file areas, two (2) conference rooms, one (1) auditorium, one (1) exhibit room, one (1) book store, one (1) closet, one (1) reception area, and four (4) outdoor carpeted entrance areas, and one four-bedroom house included in this scope of work.

Background Checks

All contractor employees that will have access to Refuge buildings are required to be legal residents of the United States and will be cleared via a background investigation prior to work start – there are no exceptions to this requirement. Investigations are initiated by MINWR staff and electronically submitted by contractor personnel being cleared. It is necessary for any person undergoing this background clearance process to have access to the Internet to complete the background investigation application. Details will be provided by Refuge administrative personnel. Average time for initial background clearance averages two (2) weeks. Depending on activities at the Kennedy Space Center, contractor personnel may also be subject to additional National Aeronautics and Space Administration (NASA) badging and clearance checks.

Site Specific Requirements Due to security concerns, and possible contact with the public, all workers should speak basic English. No firearms are permitted, and obscenities on clothing are prohibited.

General Scope of Work

All Buildings, except the bunkhouse will be cleaned weekly (or 2x/week for the Visitor Center). All surfaces (as described) will be wiped or sprayed with cleansers provided by the contractor for each surface type, except for floors. Tile floors will be vacuumed and then mopped with floor cleaners and hardwood floors will be vacuumed and spot cleaned with wood cleaner. All carpeted areas (including runners) in all buildings All refuge carpeted areas will be shampooed semi-annually.

Cleaning supplies may be kept in our janitorial closets.

Trash Removal - All trash receptacles are to be emptied. Half-full bags may be combined with others to reduce the overall amount of plastic going to the incinerator.

Filled trash bags may be deposited in dumpsters located at the Visitor Center or Maintenance compound. When combined with other waste baskets, existing trash bags may be left in the basket being emptied. Replace the bag when basket is full, or bag is dirty.

Attachment 1

New bags (appropriate type for each container) will be placed inside the empty trash receptacles each time the full bag is removed and taken to the dumpster.

Spider Webs & Insect Debris - will be removed from the corners of walls and ceilings inside the building.

Performance Requirements

All Buildings (Except the Visitor Center)

Hallways Frequency: 1x/week All flooring in the hallway will be cleaned once per week. All floors will be vacuumed and tiled, or linoleum surfaces mopped with a cleaning agent and/or water combination. Any linoleum tile/flooring will be waxed and buffed every three (3) months.

Offices Frequency: 1x/week Chair legs and arms, keyboards, telephone desk sets, window ledges, window blinds, open desk surfaces, sides and open ledges of bookcases will be wiped down to remove dust. Plastic chair runners will be damp mopped to remove dust and grime. All floors will be vacuumed, to include areas under desks and along the walls (where accessible), and the tiled surfaces will be mopped with a cleaning agent and/or water combination.

Any linoleum tile/flooring will be waxed and buffed every three (3) months. Waste baskets will be emptied (see Trash Removal section, – page 1, above?). All surfaces will be wiped or sprayed with cleansers and germicide disinfectant.

Care will be taken to prevent disturbance of materials placed on top of desks. Cleaning staff will not move any materials on top of a desk or shelves to clean beneath them.

Refuge staff will be responsible for cleaning covered areas on desks and shelving within their assigned offices.

Cleaning staff will not clean computer monitor screens or printers but may wipe around edge of monitors.

Conference Rooms Frequency: 1x/week The conference room tables, chair seating/legs/arms, shelves, light fixtures, and window ledges will be wiped down to remove dust and polished to remove grime and fingerprints from surfaces. All floors will be vacuumed. Any linoleum tile/flooring will be waxed and buffed every three (3) months. Waste baskets will be emptied (see Trash Removal section– page 1, above?). All surfaces will be wiped or sprayed with cleansers and disinfectants. During wildfire activity, the fire office conference room will require extra effort to maintain an acceptable cleanliness level due to numerous visiting firefighting personnel and potential 24-hour operations.

Reception Area (in office area) Frequency: 1x/week Chair seat/legs/arms, telephone desk sets, and open desk/table surfaces will be wiped down to remove dust. The vertical front and side of the reception desk will be cleaned to remove residue, fingerprints and smudges. Carpets will be vacuumed to remove debris. Plastic chair runners will be damp mopped to remove dust and grime. Waste baskets will be emptied (see Trash Removal section– page 1, above). All surfaces will be wiped or sprayed with cleansers and disinfectants. All floors will be vacuumed, and tile surfaces will be mopped with a cleaning agent and/or water combination. Any linoleum tile/flooring will be waxed and buffed every three (3) months.

Care will be taken to prevent disturbance of materials laying on top of desks or attached to the vertical sides of the reception desk. Cleaning staff will not move any materials placed on these surfaces to clean beneath them. Refuge staff will be responsible for cleaning covered areas on desks. Cleaning staff will not clean computer monitor screens or printers but may wipe around edge of monitors.

Copy/Fax Area Frequency: 1x/week Laminate counter tops, mail sorter table, copier (outside surfaces only), fax machine, outside doors on shelving and mail box area will be wiped down to remove dust. All surfaces will be wiped or sprayed with cleansers and disinfectants. Waste baskets will be emptied (see Trash Removal section,– page 1, above?). All floors will be vacuumed, and the tile surfaces will be mopped with a cleaning agent and/or water combination.

Kitchen/Break Rooms Frequency: Each Visit The refrigerator exterior, laminate counter tops, sinks, coffee makers, water coolers, cabinet door panels, tables, chairs, microwaves, and garbage cans will be cleaned.

Waste baskets will be emptied (see Trash Removal section– page 1, above?). All floors will be vacuumed, and the tile surfaces will be mopped with a cleaning agent and/or water combination. Any linoleum tile/flooring will be waxed and buffed every three (3) months. On a monthly basis, the refrigerator is to be pulled away from wall and exposed flooring and walls cleaned.

A cleanser recommended by the manufacturer will be used to clean the coffee maker exterior. The sink and laminate countertops will be disinfected and wiped down to remove dust, grime, and debris. The tables and chairs will be wiped down to remove dust and food debris. The table tops will be disinfected. All surfaces will be wiped or sprayed with cleansers. Stainless steel or chrome fixtures will be cleaned each week with a product recommended by the manufacturer, and which will not damage stainless or chrome surfaces, to remove grime, fingerprints, smudges, soap residue, and dust.

Bathrooms Frequency: Each visit The bathrooms contain a variety of surface types and will be cleaned according to what they are. Mirrors will be cleaned by using a glass cleaner and soft towel. Toilets will be disinfected as part of the cleaning process. The ceramic tile floor will be vacuumed and then mopped with cleansers approved for this type of surface. Stainless steel or chrome fixtures will be cleaned each week with a product recommended by the manufacturer, and which will not damage stainless or chrome surfaces to remove grime, fingerprints, smudges, soap residue, and dust.

Liquid soap will be refilled in each bathroom soap dispenser as needed. If any dispenser should develop a leak, the area along the tile wall which collects soap residue will be cleaned and the leak reported to Refuge staff for repair.

Paper products will be replaced in the corresponding paper holders (toilet paper and paper towels dispenser) as needed. A full roll will always be kept in the spare toilet paper slot if provided in each dispenser. The paper towel dispensers will be filled to ¾ full, at maximum.

Waste baskets will be emptied (see Trash Removal Section– page 1, above.

Windows and Doors Frequency: Varies All indoor and outdoor surfaces of windows will be cleaned with glass cleaner with a soft cloth once per quarter (January, April, July, and October). If the window is out of reach, contractor will provide equipment to clean the top portion of the windows. All glass on entrance doors will be cleaned weekly. Window ledges will be wiped down to remove dust and cobwebs weekly.

Window handles will be wiped down weekly with a soft rag and manufacturer’s recommended cleanser. The door handles will be wiped with a disinfectant to reduce lingering presence of cold and flu viruses weekly. Wooden doors will be wiped down monthly with a wood cleanser to remove dust, smudges, and grime.

All Buildings Including the Visitor Center

The following items are found throughout all buildings and will require various methods of cleaning and frequencies.

• The baseboards (throughout all buildings) will be wiped down to remove dust monthly.

• Except in the public portion of the Visitor Center, light switches, electric switches, and telephone/data switches will be wiped down weekly to remove dust, smudges, and grime. In addition, the light switches will be wiped with a disinfectant to reduce lingering presence of cold and flu viruses. In the public portion of the Visitor Center, this will be done every cleaning day.

• Framed photographs and wall hangings and other wall art or display cases which are framed behind glass in the common areas (omit art in offices and auditorium), will be cleaned with glass cleaner and wiped down to remove dust from the frame monthly.

• Wall hangings which are not protected by glass will be wiped down with a dry cloth or feather duster monthly. This includes all framed aerial photographs.

No wet cleansers may be used on these surfaces as they can be damaged by moisture.

• Spider webs will be removed from the corners of ceilings and all accessible spaces monthly, except in the public portion of the Visitor Center, which will be done weekly.

• The wash basin area located in the Janitorial Supplies closet will be washed out once every three (3) months, or sooner if requested by refuge staff.

• Carpeted sections in the front/back entry ways will be pulled out and vacuumed underneath and on the carpeted area each time the area is cleaned. This includes a front and back entrance in the Visitor Center and the front entrance at Headquarters.

• Ceiling fans (if present) to be cleaned quarterly.

Recycling Frequency: N/A Our offices participate in various recycling programs. Wipe down outer portion of each recycle container in the kitchen/break room areas. Recycling containers will be emptied by refuge staff.

Janitorial Supplies A supply of various items and equipment may be found within the Janitorial Supply closets located between the women’s and men’s public restrooms at the Visitor Center.

These supplies may include: (and not be limited to) toilet paper, paper towels, sanitary napkin waste bin liners, and trash bags. Other items that the contractor provides may be stored in the Janitorial Supply closet. These items may include (and not limited to) vacuum cleaners, vacuum cleaner bags, broom, mop, bucket, glass cleaner, toilet bowl cleaner, furniture polish, general purpose cleaner, disinfectant, stainless steel cleaner, cleaning gloves. Keys to open/close paper holders in bathrooms are stored in these closets.

In addition, extra supplies needed in the kitchen may be stored in the kitchen cabinets and drawers. Cleaning crew will notify Refuge staff at least a week in advance when paper products are needed. Basic paper supplies will be provided by the Refuge. All cleaning products will be provided by the cleaning contractor.

Visitor Center Scope of Work

General:

The Visitor Center the cleaning schedule will be twice per week. The Visitor Center may or may not be open to the public during the contract period, but staff will continue to occupy the building.

All surfaces (as described) will be wiped or sprayed with the appropriate cleaners for each surface type. Cleaners shall be provided by the contractor. Surfaces will include the visitor information desk and exhibit area as well as interior windows and doors. All trash cans will be emptied each time the visitor center is cleaned. Trash cans will be washed as necessary. Bathrooms will be cleaned each time cleaning is done, including cleaning mirrors, sinks, toilets, floors, and other surfaces. Paper products and hand soap will be restocked in bathrooms when cleaning is completed. Tile floors will be vacuumed and then mopped with floor cleaners and hardwood floors will be vacuumed and spot cleaned with wood cleaner. Carpeted floors will be vacuumed, and spot cleaned.

Door handles and door knobs will be wiped down with a soft rag using the manufacturer’s recommended cleanser. The door handles will be wiped with a disinfectant to reduce lingering presence of cold and flu viruses. Wooden doors will be wiped down monthly with a wood cleanser to remove dust, smudges, and grime.

All interior glass (doors and windows) will be cleaned each cleaning day. In addition, the outside glass surface on the front and back doors in the Visitor Center will be cleaned each cleaning day. The window ledges will be wiped down to remove dust and cobwebs weekly.

Auditorium: Frequency: 1 x / week All carpeted floors, including the floors in the projection room and closet, will be vacuumed. Spots, stains, liquid spills, and gum shall be removed from the carpet and chairs. The art work and exhibits are not the property of the government and will not be cleaned. Waste baskets will be emptied (see Trash Removal section– page 1, above?.

Bathrooms Frequency: 2x/week

The men’s and women’s bathrooms contain a variety of surface types and will be cleaned accordingly. Each bathroom contains one (1) mirror and will be cleaned by using a glass cleaner and soft towel. The men’s bathroom contains one (1) urinal, and two (2) regular toilets and the women’s bathroom contains two (2) toilets. Both bathrooms will be disinfected as part of the cleaning process. If toilets appear to be inoperable, contractor will notify Refuge staff. The ceramic tile floor will be vacuumed and then mopped with cleansers approved for this type of surface. Stainless steel or chrome fixtures will be cleaned each cleaning cycle with a product recommended by the manufacturer to remove grime, fingerprints, smudges, soap residue, and dust.

Liquid soap will be replaced in each bathroom as needed. If any dispenser should develop a leak, the area along the tile wall which collects soap residue will be cleaned and the leak reported to Refuge staff for repair.

Paper products will be replaced in the corresponding paper holders (two (2) toilet paper and one (1) paper towel dispenser) as needed in each bathroom. Toilet paper will be replaced with a full roll when the roll is ¼ full. The paper towel dispensers will be filled to ¾ full, at maximum. Sanitary Product Disposal Bins are in both stalls in the women’s bathroom. These waste bins will be emptied during each cleaning, as needed, and replaced with a new bag. When contents are spilled or found outside of the bin liner, the bin will be wiped with a disinfectant and dried before putting the new bag in. It is imperative that disposable gloves are worn when handling these wastes.

Bookstore Frequency: 1 x/week The carpeted floor will be vacuumed. The hardwood thresholds and wooden door casings will be spot cleaned with wood cleaner. The exterior of the refrigerator will be cleaned with a disinfectant to reduce lingering presence of cold and flu viruses. All accessible glass surfaces will be cleaned with glass cleaner using a soft rag or paper towel. The books, tee shirts, and other inventory, are not the property of the government and will not be cleaned.

Maintenance Building Scope of Work

The building, consisting of one office, two bathrooms, and one break room will be cleaned weekly. All surfaces (as described) will be wiped or sprayed with cleansers provided by the contractor for each surface type, except for floors. Tile floors will be vacuumed and then mopped with floor cleaners. Break room countertop will be wiped, and stainless steel sink and appliances will be cleaned to remove grime, fingerprints, smudges, soap residue, and dust to the best extent possible. All bathroom surfaces will be cleaned, including floor, sinks, mirrors, and toilets.

Fire Office 1 Scope of Work

The building, consisting of two offices, two bathrooms, one conference room, and one break room will be cleaned weekly. All surfaces (as described) will be wiped or sprayed with cleansers provided by the contractor for each surface type, except for floors. Floors (including under the conference table) will be vacuumed and then mopped with appropriate floor cleaners. Break room countertop will be wiped, and stainless steel sink and appliances will be cleaned to remove grime, fingerprints, smudges, soap residue, and dust to the best extent possible. Empty trash containers when full.

All bathroom surfaces will be cleaned, including floor, sinks, mirrors, and toilets.

Fire Office 2 Scope of Work

The building, consisting of two offices, will be cleaned weekly. All surfaces (as described) will be wiped or sprayed with cleansers provided by the contractor for each surface type. Tile floors will be vacuumed and then mopped with floor cleaners.

Headquarters Scope of Work Frequency: 1 x/week

The building, consisting of five offices, two bathrooms, one reception area, copy room, one break room, and one conference room, will be cleaned weekly. All surfaces (as described) will be wiped or sprayed with cleansers provided by the contractor for each surface type, except for floors. Tile floors will be vacuumed and then mopped with floor cleaners. Break room countertop will be wiped, and stainless steel sink and appliances will be cleaned to remove grime, fingerprints, smudges, soap residue, to the best extent possible.

All bathroom surfaces will be cleaned, including sinks, mirrors, and toilets. The covers/containers of everything such as paper products, toilet dispensers, sanitary disposal bins, trash containers, and soap dispensers should be cleaned as well.

Bio Building Scope of Work Frequency: 1 x/week

The building, consisting of five offices, two bathrooms, one copy room, and one break room, will be cleaned weekly. All surfaces (as described) will be wiped or sprayed with cleansers provided by the contractor for each surface type, except for floors. Tile floors will be vacuumed and then mopped with floor cleaners. Break room countertop will be wiped, and stainless steel sink and appliances will be cleaned to remove grime, fingerprints, smudges, soap residue, to the best extent possible.

All bathroom surfaces will be cleaned, including sinks, mirrors, and toilets. The covers/containers of everything such as paper products, toilet dispensers, sanitary disposal bins, trash containers, and soap dispensers should be cleaned as well.

Bunkhouse Scope of Work Frequency: 2 x/year The refuge bunkhouse will be cleaned two times per year, once in April or May and once in November or December. This includes vacuuming and shampooing all carpets, surface cleaning in the kitchen and living spaces, dusting all surfaces including windows and window ledges, tables, and vacuuming and mopping all tile floors. All surfaces of the refrigerators will be cleaned interior and exterior. All bathroom surfaces will be cleaned, including sinks, showers, and toilets.

Arrangements for access and removal of refrigerator items will need to be made in advance.

Supplies

Paper towels, toilet paper, plastic trash bags, air freshener refills, and hand soap for dispensers will be supplied by MINWR. Contractor must notify pertinent staff at least one week in advance of needing additional supplies. All other supplies needed to meet contract specifications will be provided by the contractor. This includes, but is not limited to, hepa vacuum cleaners, brooms, mops, sponges, rags, buckets, soap, disinfectant, window cleaning supplies, wood cleaner, and rug spot remover.

Cleaning Days All cleaning activity will be performed before/after normal business hours (Monday- Friday, 7:00 am – 5:00 pm.) Cleaning days for all buildings, may occur any day of the week. Cleaning days will be consistent and agreed to in advance of start date.

Cleaning days will include up to four (4) additional cleaning days, with a minimum one week notice from refuge staff, to accommodate special events or heavy facility use due to visiting fire-fighting or emergency response staff.

Some Refuge staff may work outside normal business days/hours; however, cleaning crews may work any time other than the normal business hours. Refuge staff will be instructed to leave their office doors open if they wish to have their offices cleaned.

Closed office doors will be omitted from that day’s cleaning activity.

Federal Holidays If a cleaning day falls on a Federal holiday (New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth Day, Fourth of July, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving, Christmas, or other declared holiday), cleaning will take place the next day (if Contractor is unable to clean on the holiday).

Facility Access and Security An exterior door key and gate access code will be issued to the cleaning contractor for entry to the buildings (once the background inspection has been cleared). A DI-105 Property Document will be signed by the contractor upon acceptance of this contract and issuance of the building key. This key is an accountable item and remains the property of the U.S. Fish & Wildlife Service. The key may not be duplicated and will be returned to the MINWR office upon termination of this contract. If lost, the contractor will remit a $40.00 replacement cost before a new key will be issued. Security of buildings must be always maintained. The cleaning contractor and his/her crew must ensure that all buildings are secured at the end of their activity. All exterior doors must be locked when leaving the buildings. A key to the refuge bunkhouse will not be issued and access will need to be coordinated with the refuge.

Miscellaneous

The selected contractor will need to maintain a current registration in the System for Award Management (SAM – www.sam.gov) during the entire duration of the contract.

The contractor will be paid monthly once the work has been completed, accepted, and invoice electronically submitted via the Invoice Processing Platform (IPP – www.ipp.gov). Contractor must be bonded, insured and remain current during the entire contract period, plus any option year(s), per Federal Acquisition Regulation (FAR) Clauses 52.228-5 and 52.228-16.

This contract will be for one (1) base year plus four (4) option years. Exercise of option years will depend on acceptable performance in accordance with contract requirements. In addition, the Merritt Island Visitor Center is scheduled for replacement with a new facility, to be located in the same general area, sometime during this contract Period of Performance, which will impact the scope of work. The government reserves the right to identify necessary changes to the contract Performance Requirements and renegotiate with the contractor.