Attachment 1 OTSG_DES PWS.docx

G-3/5/7 Directorate, Disability Evaluation System (DES) Program Office, Office of the Surgeon General (OTSG) and U.S. Army Medical Command Performance Work Statement 10 June 2026

I. DESCRIPTION OF SERVICES

1.1. INTRODUCTION.

This is a non-personal services contract to provide Support Services to the OTSG/US Army Medical Command (MEDCOM), Clinical Support Program Office (C-SPO), Patient Administration Division (PAD) and DES Program Office at the Defense Health Headquarters (DHHQ), Falls Church, Virginia and Joint Base San Antonio, San Antonio, Texas. The resultant contract will assist the U.S. Army MEDCOM DES Program Office in its strategic, operational and tactical analysis, planning, programming, and implementation of the immediate, interim and long-term solutions. The resultant contract supports the C-SPO Directorates and sub-sections, especially DES Program Office, enhance and strengthen their endeavors in supporting the Build Readiness Campaign Objective (CO). The Government will not exercise any supervision or control over the Contract Service Providers (CSPs) performing the services herein. Such CSPs shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.2. BACKGROUND.

1.2.1. Currently the C-SPO management efforts have proven critical in increasing the readiness of the Total Army (Active, Guard, and Reserve) by effectively managing Medically Not Ready (MNR) Soldiers through DES by standardizing the process, reducing variance and emphasizing transparency. The DES Program Office is responsible for a coordinated, synchronized, and integrated comprehensive process to support the Sustainable Readiness Model (SRM). The DES Program Office influences medical readiness (MR) of the Army with distinct focus on medical evaluation board (MEB) process timeliness, capability and capacity expansion, virtual health, policy development, certification and training. Furthermore, the coordination and partnership with agencies like U.S. Army G-1, Physical Disability Agency (PDA), Defense Health Agency (DHA), Army Recovery Care Program (ARCP), and Veterans Affairs Programs provide a holistic approach to the Disability process. The DES Program Office is responsible for overseeing all DES performance and to ensure the Department of Defense (DoD) goals are met across all Army Military Treatment Facilities (MTFs). The contracted medical support personnel under this contract action shall provide services in accordance with established principles and ethics of the medical profession, the national standards established by the Joint Commission, and the professional standards at MEDCOM.

These challenges are reflected in the following reports and documents that can be found online:

Army Health Promotion Risk Reduction and Suicide Prevention Report (2010) Army 2020 Generating Health & Discipline in the Force Ahead of the Strategic Reset (2012) Army Task Force on Behavioral Health Corrective Action Plan (2013)

1.2.2. MEDCOM/OTSG Commander's mission is for Army Medicine to provide and sustain health services support and force health protection in support of the Total Force to enable readiness and conserve the fighting strength while caring for our People and their Families.

1.3. SCOPE OF WORK.

1.3.1. The contractor shall provide all qualified personnel, management, supervision, and materials, with the exception of Paragraph 3.0, Government Furnished Services and Items, necessary to ensure the effective and efficient performance of functions identified throughout this Performance Work Statement (PWS). The contractor shall provide all program support services to include but not limited to OTSG/MEDCOM C-SPO, PAD and DES Program Office. The contractor shall provide all qualified CSPs to support the DES Program Office and the Medical Evaluation Board Tracking Office (MEBTO) in its strategic, operational and tactical analysis, planning, programming and implementation of immediate, interim and long-term solutions. As transfer of functions occur within the directorates, requests will be made to realign CSPs in other directorates to perform functions listed in the PWS. The CSPs will be predominantly located in the DHHQ, Falls Church, Virginia with responsibility to support the C-SPO, PAD and DES Program Office and San Antonio, Texas to support the MEBTO. The CSP will assist the DES Program Office to increase operational capability in the following five areas: 1) enhanced communication; 2) capability building; 3) evidenced-based clinical and business decisions; 4) healthy work environment; and 5) patient advocacy.

1.3.2. Key Personnel. The contractor shall designate a Project Manager no later than 5 days after contract award. The Project Manager will be responsible for overall contract performance and shall have full authority to act for the contractor on all matters related to contract operations under their purview. The Project Manager (or Alternate if the Project Manager is not available) shall be available by email and phone during normal operational hours. The contractor shall submit in writing via email to the KO and the COR, prior to contract start date, the name and phone number of the Project Manager, along with the name and phone number of the Alternate. The contractor shall notify the KO and the COR in writing of key personnel changes no later than (NLT) 10 calendar days prior to the change. The contractor shall submit in writing via email to the COR and KO, within 5 calendar days of award date, information on how the Project Manager and alternate may be contacted during duty hours or after duty hours in the case of an emergency. The Project Manager (or alternate) shall meet, as necessary, with the COR or KO to discuss immediate administrative and technical issues and problem areas. Provide Monthly Status Reports (MSRs) to each of the CORs and the KO NLT fifteenth (15th) of each month. The MSR shall contain work accomplished by all CSPs, any issues that occurred during that month, status of any deliverables due for the month, travel that occurred during that month with trip reports. MSRs will include information for all task orders written under this IDIQ contract

1.4. SAFETY REQUIREMENTS. The contractor shall maintain safety and health standards compliant with the Occupational Safety and Health Administration (OSHA). The contractor shall comply with all safety procedures and practices associated with the federal office buildings located in Falls Church, Virginia and JBSA, San Antonio, Texas as well as any state and local requirements.

1.5. SECURITY REQUIREMENTS.

1.5.1. The contractor shall be responsible for the security of all Service Member (SM) information. All contractors/subcontractors supporting non-classified contracts which require access to federally controlled information systems (IS) are required to have a favorably Interim Tier 2 Public Trust background check issued by HQDA G1, CSSC prior to contract performance. The contractor shall comply with Homeland Security Policy Directive (HSPD)-12: Policy for Common Identification Standard for Federal Employees and Contractors, Federal Information Processing Standard Publication (FISPS PUB) 201-2, and in accordance with (IAW) with Army Directive 2014-05.

1.5.2. The contractor shall be responsible for the security of all patient information, and shall ensure compliance with all applicable security requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), DOD regulations/guidance (including but not limited to Military Health System (MHS) Automated Information Security; Privacy Act and data at rest policies), and this PWS.

1.5.3. The contractor shall ensure the protection of all sensitive, private, protected, and patient/applicant/source health information. Additionally, neither the contractor nor any of the CSPs shall disclose or cause to disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions. If there is a loss or compromise of any protected data, the contractor shall indemnify the Government and ensure that the Government bears no cost.

1.5.4. The contractor shall only conduct business with designated Government personnel listed as points of contact (POCs). The COR (or KO) will provide the names of designated POCs within 30 calendar days of contract award and within 15 calendar days when any change occurs.

1.5.5. Before Common Access Card (CAC) issuance, the contractor employee requires, at a minimum, a favorable interim Tier 2 Public Trust or higher investigation in accordance with Army Regulation 600-78 Suitability, Fitness and Credentialing Program. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. An initial CAC may be issued once an interim Fitness has been issued by CSSC or if they have a higher level adjudicated investigation. For contractors that do not require CAC but require access to a DoD facility or installation they will require a minimum favorable interim Fitness. Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (Army Directive 2014-05 /Army Regulation (AR) 190-13); applicable installation, facility and area commander installation and facility access and local security policies and procedures (provided by Government representative) ; or, at Outside Continental United States (OCONUS) locations, in accordance with status-of-forces agreements and other theater regulations.

1.5.6. The contractor shall ensure all CSPs have or can obtain, as a minimum an Tier 2 Public Trust access, as defined Army Regulation 600-78, and the guidance provided by the TRICARE Management Agency (TMA) Instructions for Contractor Access to DOD IT Systems. All CSPs shall in process through the MEDCOM Security Office, to initiate the required security investigation. Contract CSPs that are favorably adjudicated shall be qualified to perform on this contract. If derogatory information is reported, the contract CSP shall not be qualified to perform services on the resultant contract. The contractor shall have each qualified CSP complete the Questionnaire for Public Trust Positions, Standard Form (SF) 85P for Tier 2 Public Trust. The contractor shall ensure all CSPs complete the initial DoD HIPAA training in order to gain access privileges to the Government network and systems. Training may be accessed at http://jko.jfcom.mil. The contractor shall complete all DoD systems and annual refresher training IAW network accessibility requirements (see paragraph 3.1 for training requirements). CSPs shall complete all such required training within 30 days after contract start date, or within 30 days after on-boarding as a new CSP. The contractor shall submit all completed certificates to the COR or ACOR within five days of certificate issuance.

1.5.7. Information Assurance (IA)/IT Training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions. For IA/IT Certification , per DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2, contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award. CSPs shall complete all such required training within 30 days after contract start date, or within 30 days after on-boarding as a new CSP. The contractor shall submit all completed certificates to the COR or ACOR within five days of certificate issuance.

1.5.8. Counterintelligence Awareness and Reporting (CIAR). For all contractors with security clearances. Per AR 381-12 Counterintelligence Awareness and Reporting (CIAR), contractor employees must receive annual CIAR training which can be completed online or by a Counter Intelligence (Cl) agent.

1.5.9. Controlled Unclassified Information (CUI). For CUI IAW HSPD-12, Privacy Act and HIPAA Policy associated with this effort. A minimum of a Tier 2 investigation is required for contract and access to CUI. IAW with DOD Instruction 5200.48, Control Unclassified Information (CUI), contract personnel should receive initial and annual refresher CUI education and training and maintain documentation of this training for audit purposes. Report training completion data to the COR annually.

1.5.10. IDENTIFICATION OF PRIVACY ACT. This contract requires the formation of a system of records in accordance with the Privacy Act of 1974.

1.5.10.1. The contractor may have access to CUI. The contractor and CSPs shall safeguard this information against unauthorized disclosure or dissemination.

1.5.10.2. Unless otherwise specified, all financial, statistical, personnel, and technical data which is furnished, produced, or otherwise available to the Contractor during the performance of the resultant contract is considered Security Sensitive Information and shall not be used for purposes other than performance of work under the resultant contract. None of the above information shall be released by the Contractor without prior written consent of the KO.

1.5.10.3. Protection of Information. Contractor access to Government information shall be required for the resultant contract. The CSPs shall safeguard this information against unauthorized disclosure or dissemination. This includes information categorized by DOD or other Government agencies as: Controlled Unclassified Information (CUI); Limited Official Use (LOU); Safeguarding Information (SGI); Unclassified Controlled Nuclear Information (UCNI); and any other identifier used by other Government agencies to categorize information as sensitive but unclassified. The contractor shall ensure that all CSPs having access to business or procurement sensitive information sign a non-disclosure agreement.

1.5.10.4. Operational Security (OPSEC). IAW AR 530-1 Operations Security, Contractors for all types of Army contracts shall practice OPSEC to protect critical information for specific government contracts and subcontracts. Neither the contractor, nor any of its CSPs, nor the family members of its employees shall disclose or cause to disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions.

1.5.11. Physical Security. Antiterrorism (AT)/OPSEC Requirements: All CSPs, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I awareness and Level I OPSEC Awareness training. CSPs shall complete all such required training within 30 days after contract start date, or within 30 days after on-boarding as a new CSP and annual refresher. The contractor shall submit all completed certificates to the COR or ACOR within five days of certificate issuance. AT Level I awareness training is available at h ttps://atlevell .dtic.mil/at. For OPSEC to be effective, all CSPs must be aware of OPSEC and understand how OPSEC complements traditional security programs. All CSPs must know how to apply and practice OPSEC in the performance of their daily tasks. OPSEC must become a mindset of all CSPs and be performed as second nature. To accomplish this level of OPSEC vigilance, OPSEC training programs must be action and job-oriented, enabling the workforce to put into practice the knowledge and tactics, techniques, and procedures (TTPs) learned in training. Training should maximize the use of lessons learned to illustrate OPSEC objectives and requirements.

1.5.12. Access and General Protection/Security Policy and Procedures. The contractor and all associated subcontractor employees shall comply with applicable installation, facility and local security policies and procedures (provided by the Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall comply with all personal identity verification requirements as directed by DoD, Headquarters Department of the Army (HQDA), and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. In addition, contractor personnel working on this contract must complete the iWATCH training for contractor on the Army Antiterrorism Enterprise Portal (ATEP). The link is, https://army.deps.mil/army/sites/PMG/prog/ATEP/iWATCH%20Army/Forms/AllItems.aspx?RootFolder=%2Farmy%2Fsites%2FPMG%2Fprog%2FATEP%2FiWATCH%20Army%2FTraining&FolderCTID=0x0120003A62CF8AB52E7B488FF6291F2C874740&View=%7B4A4A64CA%2D3425%2D47F3%2D94A5%2D3347F2603D57%7D. CAC is required for access to the training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Anti-Terrorism officer). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. CSPs shall complete all such required training within 30 calendar days of contract award or within 30 days of new employees commencing performance. The contractor shall submit all completed certificates to the COR or ACOR within five days of certificate issuance.

1.5.13. Army Training Certification Tracking System (ATCTS) Registration for Contractor Employees Who Require Access to Government IS. All contractor employees with access to a Government IS must be registered in the ATCTS upon in-processing at HQ MEDCOM/OTSG and must successfully complete the DoD Information Assurance Awareness prior to gaining access to the IS and then annually thereafter.

1.5.14. Neither the contractor nor any of its contract service providers shall disclose or disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions.

1.6. GOVERNMENT INSTALLATIONS.

1.6.1. Contractor and all associated sub-contractor employees shall provide all information required for background checks to meet MTF-specific installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Persom1el) as directed by DOD, Headquarters, Department of the Army and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the FPCON at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.2. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the NCICII and Terrorist Screening Database (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

1.6.3. The contractor shall ensure that its CSPs entering government-controlled installations or facilities have in advance obtained access badges, passes or related equivalent documentation in accordance with facility regulations, so as not to delay the accomplishment of contracted services.

1.6.4. The CSPs operating contractor or personal vehicles on Federal property shall possess an operator's license for the category of vehicle being operated and automobile insurance as required by regulations/laws governing said Federal property. Privately owned and contractor vehicles are subject to being searched pursuant to applicable regulations.

1.6.5. FPCON impact on work levels. During FPCONs Charlie and Delta all services at Army-controlled installations or facilities are discontinued; therefore these contract services will be suspended accordingly. The MTF-specific COR will notify the contractor when services will resume when the FPCON level is reduced to level Bravo or lower. The resultant contract and its CSPs are not considered mission essential.

1.6.6. Parking. It is the responsibility of the contractor to ensure CSPs park in the appropriate designated parking areas. The government will not reimburse contractor personnel for parking violations of the under any conditions for failure to follow parking instructions.

1.6.7. Weapons Possession. Possession of weapons on government installation or government leased facilities is prohibited. All personnel, vehicles or hand carried items shall be subject to search. Violations of government regulations may result in citation answerable in the United States Federal District Court.

1.7. TRUSTED ASSOCIATE SPONSORSHIP SYSTEM (TASS).

l.7.l. The contractor shall comply with agency personal identity verification procedures that implement HSPD-12, Office of Management and Budget guidance M-05-24, and Federal Information Processing Standards Publication Number 201.

1.7.2. The contractor shall comply with agency personal identity verification procedures in all subcontracts when the subcontractor is required to have physical access to a federally-controlled facility or access to a Federal IS.

1.7.3. The contractor shall ensure compliance with the provisions set forth below. For purposes of FAR 52.204-9, the Government will designate a Trusted Agent (TA) for the resultant contract. The Government reserves the right to amend or supplement these provisions pursuant to the changes clause in the contract.

l.7.4. In-processing Requirements. The Government will sponsor CSPs for an enterprise email account. All CSP email addresses will identify them as a contractor and use the format first name, middle initial, and last name such as in this example, joe.d.rock.ctr@mail.mil. The enterprise email account will be discontinued by the Government when the CSPs no longer require access. CSP will ensure that their work location and phone number is listed in the Global Address List, https://idco.dmdc.osd.mil/idco.

1.7.4.1 The initial TASS Form will be filled out by the COR or Project Manager and sent to the Trusted Associate (TA). The Government TA will send a notice through the TASS to the email address provided IAW the above requirement. The CSP’s user ID and password will be provided in the email and shall require a change at first log-in. In the event the email message is not received the contractor may request the username and password from the TA and proceed to the website https://www.dmdc.osd.mil/tass to complete the process.

1.7.4.2 The CSP shall log into the TASS and complete the verification process by submitting the application back to the TA for approval.

1.7.4.3 The application will be accepted, returned, or rejected by the TA. Notice as to whether the application has been accepted, returned or rejected will be provided to the individual's email address provided within 48 hours after submission. If the application is returned or rejected, the CSP shall contact the TA and comply with the TA's guidance to attempt to correct and resolve the issues.

1.7.4.4 Upon approval of the application, the CSP shall receive an email sent to the address provided stating the CAC application was approved. The applicant shall then go to a Real-Time Automated Personnel Identification System (RAPIDS) Issuing Facility to have the Government credential issued. The CSP shall present two acceptable forms of ID which may include: military ID, driver's license, Personal Identity Verification card, passport, etc.; however, the CSP shall verify the current procedures and required documentation with RAPIDS.

l.7.5. Revalidation Requirements. The TA is required to revalidate all CSPs, in the TASS, every 180 days. In the event revalidation is denied, the CAC credentials shall be revoked and the CAC will not be useable to login.

1.7.6. The contractor is responsible for absences of CSPs due to expired identification and access documents. Such absences shall not relieve the contractor of its obligation to perform the services required under this contract.

1.7.7. Out-processing Requirements. When a CSP's performance under this contract ceases, the CSP shall personally bring the CAC to the TA and complete AHRC TASS Form 2.1. The TA will revoke the CAC from the TASS.

1.8. PLACE OF PERFORMANCE. This requirement is to be performed in two locations. The DHHQ, 7700 Arlington Boulevard, Falls Church, Virginia for the C-SPO, Patient Administration Division (PAD) and DES Program Office. The other location is the Building 2264, 2450 Connell Road, JBSA, Fort Sam Houston, TX 78234 to support the DES Program Office MEBTO section.

1.9. HOURS OF OPERATIONS. The contractor is responsible for providing services between the hours of 0700 and 1700, Monday through Friday except federal holidays or when the Government facility is closed due to emergencies, administrative closings, or similar Government-directed closings. If the government facility is closed due to an emergency situation or inclement weather, CSPs may not enter the Government facilities. CSPs may be required to telework through emergency situation or inclement weather provided the emergency situation and or weather allows time for telework preparation. Telework requires prior written approval from the COR. If the CSPs telework, it will be at no additional cost to the government. If during emergency situations or inclement weather, the CSP cannot telework or work at an approved alternate work location, the CSP must take leave.

1.10. U.S. FEDERAL HOLIDAYS. The contractor will not be required to perform services on the holidays listed below. Any of the holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday:

1.11. CONTINUITY OF SERVICES.

1.11.1. Closures. In the event of a delayed opening or an unplanned closure of the facility due to natural disaster, military emergency, severe weather, security threat, any unplanned reason, or a facility-related problem that prevents the CSPs from performing services under the resultant contract, the CSPs shall follow the same departure and reporting directions given to government personnel.

1.11.2. Expired CAC and/or MEDCOM Badge. The CSP is responsible for absences of CSPs due to expired identification and access documents. Such absences shall not relieve the CSP of its obligation to perform the services required under the resultant contract.

1.12. SEXUAL HARASSMENT/ASSAULT RESPONSE AND PREVENTION (SHARP) PROGRAM

1.12.1. The contractor shall comply Sexual Harassment/Assault Response and Prevention (SHARP). Program. The contractor shall comply with Sexual Harassment/Assault Response and Prevention, 11 February 2025. The SHARP reporting requirements apply only to knowledge obtained by contractor personnel while performing services under this contract.

1.12.2. The contractor shall The contractor shall require all CSPs with knowledge of an incident of sexual assault occurring on a Government facility, to include a government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours of gaining knowledge of the incident) report the incident in writing to the government's COR. This reporting policy also applies to sexual assault incidents involving MEDCOM personnel that occur on the contractor’s owned or leased facility under this contract. All incidents shall be reported whether they involve contractor personnel or government personnel, or other individuals, when the incidents occur on a government facility or a government leased facility.

l.12.3. The contractor The contractor shall require all CSPs with knowledge of an incident of sexual harassment occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours of gaining knowledge of the incident) report the incident in writing to the government's COR. This reporting policy also applies to sexual harassment incidents involving MEDCOM personnel that occur on the contractor’s owned or leased facility under this contract. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals, when the incidents occur on a Government facility or a Government leased facility.

1.5. CONTRACTING OFFICER'S REPRESENTATIVE (COR).

1.13.1. As the KO's representative, the COR monitors all technical aspects of the contract, performs inspections, and assists in contract administration. A letter of appointment issued to the COR, a copy of which is sent to the contractor, states the responsibilities of the COR and the limitations placed upon his/her authority, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms or conditions of the contract or task order.

1.13.2. All inquiries , comments or complaints arising from any matter observed, experienced , or learned of as a result of or in connection with the performance of this requirement , the resolution of which may require the dissemination of official information, shall be directed to the COR and the KO.

1.13.3. The contractor shall only conduct business with designated Government organizations listed in this PWS or provided by the KO and COR at the time of contract award and updated as necessary. Any calls requesting information about specific record from other than designated individuals shall be referred to the COR.

1.6. IDENTIFICATION OF CONTRACTOR PERSONNEL.

1.6.1. CSPs (to include subcontractors) shall identify themselves as contractor employees while performing their tasks in Government work areas. Email signature block should identify individual as a contractor. The CSPs shall wear a contractor furnished, visible identifying badge (name tag) in a prominent location, on the front of the outer clothing above the waist, while performing services under the resultant contract. The name tag shall have the name of the contractor as well as the full name and professional title of the individual CSP. CSPs shall ensure that their presence or participation does not construe the appearance or impression as a Government employee.

1.6.2. CSPs attending meetings and/or working in other situations, or providing services where their contractor status is not obvious to third parties (such as phone, internet, or other distance methods) are required to identify themselves as such to avoid creating an impression in the minds of members of the public, Government employees, or members of Congress that they are Government officials or employees.

1.7. POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS. If the KO determines a post award conference is necessary, the contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically (at a minimum, quarterly) with the contractor to review the contractor's performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor's performance and the contractor shall apprise the Government of issues /concerns, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. The written minutes of these meetings, prepared by the contractor, shall be signed by the contractor and forwarded to the COR and KO within fifteen (15) calendar days of the meeting. The COR shall notify the KO and the contractor of date, time and location of meetings at least one week in advance.

1.8. QUALITY CONTROL (QC).

1.8.1. The contractor shall maintain an industry quality standard-compliant process for quality control such as ISO 9000 or equivalent.

1.8.2. The contractor shall maintain a complete Quality Control Plan (QCP) that shall ensure the requirements of the contract are provided as specified in this PWS. The contractor shall provide copies of the QCP to the KO and COR NLT 30 days after contract award. The QCP shall demonstrate how the contractor intends to ensure quality performance during the contract period of performance. The contractor shall maintain a QCP that includes performance metrics. As necessary, the contractor shall update/revise the QCP and submit updates/revisions to the KO and COR, for review prior to implementation. The final updated/revised QCP shall be incorporated into the contract by reference as a compliance document. The contractor shall update/revise the QCP when the KO / COR determines the QCP should be updated or changed and submit the updated/ revised QCP to the KO and COR not later than seven (7) business days prior to implementation.

1.8.3. Quality Control Inspection Report. The contractor shall submit a monthly written report to the KO and COR not later than the fifth calendar day of each month for the previous month of contractor inspection results and actions in process to improve quality.

1.9. RESERVED

1.10. TRANSI TION-IN/TRANSI TION-OUT PERIOD.

1.10.1. The contractor shall ensure a smooth 30 day transition during the transition-in period.

1.10.2 The contractor shall submit a phase-in plan to the KO and the COR via email not later than 5 days after contract aawar4d (DACA). The phase-in plan shall include, at a minimum, the following: key milestones to reflect the phase-in period of 30 days and chronological sequence of events and actions that will be accomplished.

1.10.3 During the phase-in period, the contractor shall become familiar with performance requirements in order to commence full performance of services at the end of phase-in period. As an incumbent, the contractor shall ensure a smooth transition with the successor during the phase-out period prior to completion of contractual performance. The contractor will provide an orderly transition of work acceptance and accomplishment so that full control by the successor is achieved by the end of the phase-out period.

1.10.4 The contractor shall deliver all Government requests for information in non-proprietary electronic format and transfer to the successor contractor, KO or COR, by the 15th calendar day of the month prior to contract completion.

1.11. TRAVEL.

1.11.1. The contractor may be required to travel during the performance of the resultant contract to attend meetings or other functions to provide services in support of this PWS.

1.11.2. Although the Joint Travel Regulation (JTR) is not applicable to Contractors, it may be used to determine the reasonableness and allow ability of reimbursable costs under the resultant contract. All reimbursable costs shall be considered to be reasonable and allowable only to the extent that they do not exceed on a daily basis the maximum rates in effect at the time of travel as set forth in the JTR. There may be circumstances when the JTR authorizes discretionary travel and transportation expense, but the contract remains silent. In such circumstances, the expense is not allowable under this contract and will not be reimbursed.

2. D EFINITIONS AND ACRONYMS.

2.1. DEFINITIONS.

2.1.1. Component 1. The Active Component Soldiers.

2.1.2. Component 2. National Guard Soldiers.

2.1.3. Component 3. The Army Reserve Soldiers.

2.1.4. Contractor. The term as used in this contract refers to the prime.

2.1.5. Contracting Officer (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The KO is the only individual who can legally bind the government.

2.1.6. Contracting Officer's Representative (COR). An individual designated and authorized in writing by the KO to perform specific technical or administrative functions. Only an employee of the US Government may be appointed as a COR. ACOR does NOT have authority to change any terms or conditions of the contract or task order(s).

2.1.7. CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.8. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the PWS.

2.1.9. Defense Medical Information System (DMIS) Identifier (ID) DoD is the controlling standard for both medical and military facility identification and cost/workload classification.

2.1.10. DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as incomplete record reports.

2.1.11. Electronic Health Record (EHR). The EHR is a longitudinal electronic record of patient health information generated by one or more encounters in any care delivery setting. Included in this information are patient demographics, progress notes, problems, medications, vital signs, past medical history, immunizations, laboratory data and radiology reports.

2.1.12. Electronic Military Personnel Office (eMILPO). A web-enabled application accessed via the Army Knowledge Online (AKO) portal providing a reliable, timely, and efficient mechanism for performing personnel actions and strength accounting.

2.1.13. Individual Ready Reserve (IRR). A manpower pool consisting of individuals who have had some training and who have served previously in the Active Component or in the Selected Reserve and have some period of their military service obligation remaining.

2.1.14. Interactive Personnel Electronic Records Management System (iPERMS). The iPERMS is the Army's authorized personnel records repository for the Official Military Personnel File (OMPF). The OMPF is the Army's System of Records protected by the Privacy Act of 1974 (Title 5 U.S. Code 552a). This system will be used to print DD 214s and separation orders.

2.1.15. Health Readiness Record (HRR). The HRR is a scanned and electronic version of the Reserve Component (RC) and National Guard (NG’s) Service Treatment Record.

2.1.16. Healthcare Artifact and Imaging Management Solution (HAIMS). An application that will provide an Enterprise Content Management capability for managing non-computable parts of the medical record, such as EKGs, consent forms and discharge summaries. This web based solution for clinicians (DoD and VA healthcare providers) is designed to provide access to documents and images generated during the healthcare delivery process.

2.1.17. Caseload. The number of cases handled (as by court or clinic) is usually in a particular period.

2.1.18. Enterprise Level. All MEDCOM/OTSG MTFs.

2.1.19. Government Functional. Government representatives assigned to the different MEDCOM/OTSG command directorates or sections.

2.1.20. Physical Security. Actions that prevent the loss or damage of government property.

2.1.21. Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.22. Quality Control. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.23. Subcontractor. One that enters into a subcontract and assumes some of the obligations of the primary contractor.

2.1.24. Tear Line. A physical line on an intelligence message or document separating categories of information that have been approved for foreign disclosure and release.

2.1.25. Biweekly. Occurring twice a week.

2.1.26. Bimonthly. Occurring twice a month.

2.1.27. Workload. The amount of work performed or capable of being performed usually within a specific period.

2.2. ACRONYMS.

3. G OVERNMENT FURNISHED ITEMS AND SERVICES.

3.1. TRAINING.

3.1.1. MEDCOM Unique Training. MEDCOM will provide any mandatory training which is offered through Government sources to CSPs who are performing services under this contract. MEDCOM may elect to provide MEDCOM unique training to CSPs to enhance or improve services offered under this contract. MEDCOM will provide such training at no additional expense to the contractor or to the CSP. When directed by the KO, CSPs shall attend all such training in a paid status as part of the normal services required and billed under the contract.

3.1.1.1. TRAINING. The Government will provide training on Government applications to include Medical Operational Data System (MODS), Military Health System GENESIS, TRANSCOM Regulating and Command and Control Evacuation System (TRAC2ES), Veterans' Tracking Application (VTA), Electronic Medical Evaluation Board (eMEB), and web based training to meet HIPAA and DoD Information Security requirements. The Government will also provide the security-related training referenced in Section 1. The COR will coordinate AHLTA and HAIMS training. This Government provided training will consist of five to seven working days per CSP. The contractor shall coordinate with the COR to coordinate the training schedule.

3.1.1.2. SHARP Training. The contractor shall ensure all CSPs receive SHARP training NLT 60 calendar days after contractor personnel begin performance under this contract. Training can be obtained either online or in person. CSPs can attend SHARP training provided by MEDCOM by contacting (210) 221-6118 for class date/time and availability. If CSPs have an AKO account, they can access online the Team Bound Self Study course through ALMS at http://www.atsc.army.mil/tadlp /delivery/alms.asp.

3.1.1.3. Non-MEDCOM Unique Training. To avoid competing with commercial sources that provide non-MEDCOM unique training, also known as commercially available training, non-MEDCOM unique training shall not be provided to contractor personnel under this contract. If the contractor arranges for non-MEDCOM unique training for its personnel from any Government source, all such training will occur in a non-paid status outside this contract, with the Government source providing the non-MEDCOM unique training being responsible for collecting all required costs associated with providing the non-MEDCOM unique training to the contractor's personnel.

3.2. GOVERNMENT PROPERTY (GP).

3.2.1. The government will provide office space for all Government facilities supporting this requirement which will include: furniture, computers with required software, access to electronic forms and public actions, telephone and internet service limited to matters related to the performance of this contract.

3.2.2. The contractor shall maintain care and safeguarding procedures to ensure against damage or loss. The contractor may be liable for the cost of damage or loss as determined by joint investigation.

3.2.3. U.S. Government records, original results and reports and copies thereof, verified original data, corrected data, and corrected supporting final reports are maintained by the contractor, but remain the property of the U.S. Government. These records, data, files, results and reports must be surrendered to the COR and the KO upon termination or completion of this contract.

3.2.4. All programs and materials developed at government expense during the course of this contract are the property of the government.

3.2.5. These "properties" will not include any "branding" of Contractor information, logos, or labeling of materials with Contractor's trademark.

3.2.6. The CSP shall provide reports in Government provided or Government-prescribed spreadsheets, databases and/formats. Instructions and formats for completing these reports will be provided by the pertinent Government representative /supported G-3/5/7 functional.

3.2.7. SUPPLY/MATERIALS. The Government will provide forms, envelopes, office supplies, regulatory training materials, regulations and publications necessary to perform the tasks required of this PWS. The Government will provide all required office machines such as printers, fax, and photocopy machines for routine operations. Also, the Government will provide access to all regulations and duty related documents (to include updates) required under the resultant contract.

3.2.8. APPLICATIONS. The Government will provide access to appropriate Personal Identifiable Information (PII) and Protected Health Information (PHI) systems that will allow contractor to perform key task outlined in PWS. In addition, the Government will provide access to the Government furnished tracking database by either providing the contractor access to a Government server for which the contractor will have access to the applicable web-based applications.

3.2.9. FACILITIES. None.

3.2.10. UTILITIES. None.

4. C ONTRACTOR FURNISHED ITEMS AND SERVICES

4.1. GENERAL. The contractor shall furnish all items and non-personal services required to perform work under the resultant contract that are not listed under Paragraph 3 of this PWS.

4.2. CAC will serve as the CSP’s identification badge (ID). CSPs are required to wear the CAC in plain view on the outside of their clothing while on the DHHQ campus or their worksite so that the picture and green tab is visible.

4.3. All programs and materials developed at government expense during the course of this contract are the property of the government.

4.3.1 These "properties" will not include any "branding" of Contractor information, logos, or labeling of materials with Contractor’s trademark.

4.3.2. The contractor shall provide reports in Government provided or Government-prescribed spreadsheets, databases and/formats. Instructions and formats for completing these reports will be provided by the pertinent Government representative/supported G-3/5/7 functional.

5. SPECIFIC TASK DESCRIPTION

5.1. DES PROGRAM COMPLIANCE. The contractor shall provide support to the DES P5rogram Office in the following areas:

5.1.1. Participate (i.e. provide information, take minutes) in periodic reviews at the OTSG/MEDCOM, and HQDA level, at the request of the Government. Results of these meeting must be provided to the Government representative the following day via email. These meetings occur approximately three times a quarter.

5.1.2 Attend and capture due outs in monthly or quarterly reviews at the OTSG/MEDCOM, DHA, Assistant Secretary of the Army ‘s…