Attachment 1 - Optional Additional Services.docx

Attachment 1 Optional Scope of Work – Litter and Debris Removal Services The MBTA is seeking litter and debris removal services at outdoor areas of MBTA stations and facilities. These services may be added to the Contract at the discretion of the MBTA. Bidders shall provide pricing and a description of their approach for performing the tasks outlined below.

1. Overview The Contractor shall provide litter and debris removal services to maintain clean, safe, and accessible outdoor areas at designated MBTA stations and facilities. Work shall include all labor, equipment, tools, and materials necessary to complete the services described in this sectionbelow.

2. Service Areas Services shall be provided at the locations listed in Section 2.54 “Locations” in the RFP. Outdoor litter removal services may include, but are not limited to:

· Walkways, ramps, stairs, and pathways

· Platforms exposed to the outdoors

· Bicycle rack areas

· Landscaping beds and unpaved ground adjacent to station infrastructure

· Any other outdoor areas designated by the MBTA

3. Required Services The Contractor shall perform the following tasks:

· Litter Removal: Remove trash, paper, cans, bottles, food waste, plastic, and other debris from designated outdoor areas.

· Waste Disposal: Properly dispose of all collected litter and debris in accordance with MBTA guidelines and applicable State and local regulations. The MBTA will not provide dedicated trash receptacles. Supplying and managing appropriate disposal containers is the Contractor’s responsibility.

· Hazard Reporting: Report any safety hazards, suspicious items, inquiries or maintenance concerns observed during service activities to the MBTA Contracting Officer.

The Contractor shall supply all tools, bags, gloves, litter‑pickers, and related equipment necessary to perform the work.

4. Frequency of Service Services shall be provided on a monthly basis or as-needed, upon prior written request from the MBTA Contracting Officer.

Throughout implementation, Contractors shall propose a weekly service schedule based on the location list provided by the MBTA. All stations should be cleaned at least once per month or more frequently upon MBTA request.

Services shall be provided Monday – Friday, 7:00 AM to 6:00 PM, between December 1st – March 31st unless otherwise authorized by the MBTA Contracting Officer. Contractors must ensure that all work is conducted in a manner that minimizes disruption to MBTA operations, customers, and adjacent communities. The MBTA reserves the right to modify permitted work hours at any time based on operational needs, safety requirements, or community considerations. Comment by Thoms, Alicia: Is this correct? Winter litter/waste service only? Comment by Knoth, Gretchen: Hi @Thoms, Alicia - that's correct. Litter removal is already part of the SOW for landscaping services during the service period from April 1st - November 30th. These additional services will cover litter removal during the "off season" from December - March.

5. Deliverables and Reporting Requirements The Contractor shall submit a brief service confirmation after each visit, indicatingsubmit the following deliverables. : All documents must be submitted before payment will be issued:

· Weekly Service Confirmation: A weekly email submitted to the MBTA Contracting Officer by 5:00 PM on Wednesday of the following week, identifying:

· Location(s) serviced

· Date(s) and time of service

· Summary of tasks completed (e.g. Litter removal, debris clearing)

· Missed location(s) must be accompanied by an explanation and a detailed plan to complete services within 48 hours or within a different timeframe agreed to by the MBTA Contracting Officer

· Service plans and schedule of the coming week (the MBTA reserves the right to revise service plans based on operational needs, weather conditions, or any other considerations deemed relevant)

· Photo documentation of services provided

· Monthly Report: Submitted no later than the 15 days following the end of each month. At a minimum, this report shall include:

· Summary of all services performed across all assigned locations

· Staffing levels and any variances from planned staffing

· Issues encountered and resolutions

· Recurring challenges or issues for MBTA action or awareness

· Additional work orders completed (if applicable)

· Incident Notification: The Contractor shall notify the MBTA Contracting Officer within 24 hours of any issue that impacts service delivery, safety, or site conditions. Notifications shall include:

· Description of the incident

· Location and date

· Corrective actions taken or recommended

· Damage Reporting:

If any damage to MBTA infrastructure or equipment occurs in connection with the Contractor’s work, the Contractor shall notify the MBTA within 24 hours and provide:

· Description and location of the damage

· Cause (if known)

· Photos, if available

· Recommended repairs or actions

· Ad‑Hoc Reports:

The MBTA may request additional reports or documentation as needed (i.e recycling totals). The Contractor shall provide such reports within the timeline specified by the MBTA.

6. Management and Staff The Contractor shall provide all management, supervision, labor, equipment, and resources necessary to perform the services outlined in this RFP. The Contractor is responsible for ensuring that adequate staffing and management oversight are maintained throughout the term of the Contract to meet the required appearance standards for all designated locations.

· Project Management and Oversight: The Contractor shall designate an Account Director who will serve as the primary point of contact with the MBTA. The Account Director shall have the authority to make operational decisions, deploy resources, and address deficiencies identified by the MBTA. The Account Director shall be available during service hours and shall respond promptly to MBTA inquiries or service requests. The Account Director, and any other Contractor management staff, shall meet with the MBTA Contracting Officer and his/her delegates on a weekly basis. Contact information for the Account Director shall be shared with the MBTA within 48 hours of contract award.

· On-Site Supervision: The Contractor shall provide qualified supervisory personnel to oversee day-to-day work, ensure adherence to the site-specific landscaping plans, and verify that all tasks are performed in accordance with the Scope of Work. Supervisors shall regularly inspect completed work, correct deficiencies, and coordinate with the MBTA as needed.

· Staffing Levels: The Contractor shall maintain adequate staffing to complete all required services at the frequency specified. Staffing levels shall be sufficient to ensure timely completion of services, including coverage for absences.

· Employee Qualifications and Training: All personnel assigned to this Contract shall receive appropriate training in safe litter and debris removal practices. Training shall include the proper use of equipment, safe handling of materials, hazard recognition, recycling/land ban requirements and any MBTA‑required safety instruction. Personnel working on or near MBTA property shall follow all applicable MBTA and site‑specific safety protocols.

· Uniforms and Identification: All Contractor personnel shall wear uniforms that clearly identify the Contractor and its staff. Identification badges must be worn at all times while working on MBTA property.

· Subcontractor Management: If subcontractors are used, the Contractor shall remain fully responsible for their performance. Subcontractors shall meet the same requirements as Contractor personnel, including qualifications, training, safety standards, and reporting expectations. The Contractor shall ensure effective supervision and integration of subcontractor work.

· Performance Expectations: The Contractor is responsible for ensuring that all staffing and management resources are deployed in a manner that consistently maintains MBTA properties in accordance with the Scope of Work and appearance standards. Failure to maintain adequate staffing or management oversight may be considered a performance deficiency and subject to corrective action or damages under the Contract.

7. Performance Management Outdoor areas must be left free of litter, debris, waste buildup, and obstructions following each service. Failure to meet required cleanliness levels may result in corrective action in accordance with the Contract.

The MBTA will monitor the Contractor’s performance through routine inspections, review of submitted reports, and feedback from MBTA personnel. The Contractor shall cooperate fully with all MBTA oversight activities. The following framework will guide performance expectations and corrective actions.

· MBTA Inspections: MBTA employees, including the Contracting Officer and Station Managers, will conduct periodic inspections of all assigned locations. Inspection findings may include:

· Requests for service to correct areas not meeting appearance standards

· Documentation of recurring or unresolved deficiencies

· Corrective Action Requirements: If the MBTA identifies a deficiency, the Contractor shall address the issue within 24 hours of receiving notification or within an alternative timeframe approved in advance the MBTA Contracting Officer or his/her designee. The Contractor shall report back when corrective action is complete. Failure to address deficiencies promptly may result in further action.

· Recurring or Significant Deficiencies: If the same or similar deficiencies occur repeatedly, or if issues remain unresolved after notification, the MBTA may take additional steps, including but not limited to:

· Requiring a corrective action plan

· Increasing oversight and reporting requirements

· Contract termination

· Damage to MBTA Property: Any damage to MBTA infrastructure or equipment caused by the Contractor shall be reported immediately and addressed in accordance with the Damage Reporting requirements. The Contractor is responsible for reimbursing the MBTA for all repair costs.

8. Invoicing and Billing The Contractor(s) should submit invoices to the MBTA on a monthly basis. The MBTA should receive one invoice showing a breakdown per work area. Invoices should not be submitted for individual stations. Invoices should include the following information:

· Date

· Work Area

· Services performed

· Total amount due per work area