Attachment 1 - Offutt Sterilizer Maintenance Performance Work Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

STERIS STERILIZATION EQUIPMENT MAINTENANCE & REPAIR SERVICES

DEFENSE HEALTH AGENCY (DHA) / 55TH MEDICAL GROUP – OFFUTT AFB, NE

Document Identifier: Attachment 1 – PWS

Solicitation Number: HT940726Q0001

Date: October 7, 2026

1. GENERAL

This is a non-personnel services contract to provide scheduled annual preventive maintenance and unscheduled repair services for the 55th Medical Group, Ehrling Bergquist Clinic, Offutt

AFB, NE 68113-2160. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services / Introduction

The Contractor shall provide all personnel, equipment, parts, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform scheduled and unscheduled equipment maintenance for the equipment listed in Table 1.4, including their integral electric steam generators, as defined in this PWS except for those items specified as government-furnished. The Contractor shall meet all performance standards established in this contract.

1.2 Background

The effort required hereunder shall be performed in accordance with this PWS. The 55th Medical

Group requires comprehensive, all-inclusive preventive maintenance, calibration, inspection, and corrective repair services for critical Steris sterilizers, steam generators, and washers operated within the Dental Clinic at Offutt AFB, NE 68113-2160.

1.3 Objectives

• Perform comprehensive scheduled preventive maintenance, calibration, safety inspections, and chamber cleanings on all covered equipment.

• Rapidly diagnose and execute unscheduled corrective maintenance calls to minimize equipment downtime.

• Furnish all genuine Original Equipment Manufacturer (OEM) parts, lubricants, and PM kits at no additional cost to the Government.

• Provide detailed service reports documenting all labor, testing, calibration values, and replaced components prior to departing the facility.

1.4 Scope

The Contractor shall perform all scheduled and unscheduled maintenance calls in strict accordance with Original Equipment Manufacturer (OEM) specifications and utilize only authentic, FDA-approved OEM parts.

Table 1.4: Covered Equipment Inventory

Item

Equipment Type Manufacturer Model

Serial Number

(SN)

Sterilizing Unit, Steam &

Electric Steam Generator Steris Corp

AMSCO 400 20X20X38

PVAC DD SLIDE R1W

ELEC 480V CHX

032222324

Sterilizing Unit, Steam &

Electric Steam Generator Steris Corp

AMSCO 400 20X20X38

PVAC DD SLIDE R1W

ELEC 480V CHX

032222329

Sterilizing Unit, Steam &

Electric Steam Generator Steris Corp

AMSCO 400 20X20X38

PVAC DD SLIDE R1W

ELEC 480V CHX

033161811

4 Washer Disinfector Unit Steris Corp

VIS SC FH05-0XX

RELIANCE VISION

SINGLE CHAMBER

3630218020

5 Washer Disinfector Unit Steris Corp AMSCO 7052HP 3628523014

6 Washer Disinfector Unit Steris Corp AMSCO 7052HP 3615223005A

Washer, Labware/Surgical

Instrument, Ultrasonic Steris Corp IWECO5 04231181308

Washer, Labware/Surgical

Instrument, Ultrasonic Steris Corp IWECO5 09231678113

1.4.1 Qualified Personnel

The Contractor shall ensure that only qualified field service engineers and technicians who have completed certified OEM training on the specific equipment models listed in Table 1.4 are employed in the performance of work under this contract.

1.4.2 Verification of Credentials

Upon request by the Government, the Contractor shall provide OEM training certificates (or notarized copies) to the Medical Maintenance Department (BMET) for verification prior to technicians performing work on site.

1.4.3 Maintenance Standards

The Contractor shall perform all preventive maintenance to industry and manufacturer standards.

All scheduled service shall be accomplished in accordance with manufacturer recommendations and applicable Air Force medical logistics guidelines.

1.4.4 Preventive Maintenance Tasks

Scheduled preventive maintenance shall include inspecting, testing, calibrating, cleaning, lubricating with manufacturer-prescribed lubricants, executing diagnostic checks and operational adjustments, and replacing worn or defective components, including all periodic PM kit components.

1.4.4.1 Chamber Cleanings

The Contractor shall perform a comprehensive chamber cleaning on each steam sterilizer unit once per contract year. Chamber cleanings must be conducted in strict accordance with the procedures outlined in the AMSCO Steam Sterilizer Cleaning Procedure (Document M2826) and shall be coordinated during one of the four scheduled preventive maintenance visits.

1.4.5 Scheduled Maintenance Frequencies & Schedule Submission

During each contract year, the Contractor shall execute scheduled preventive maintenance visits in accordance with Table 1.4.5.1 below. The Contractor shall submit a proposed annual maintenance schedule to the Ordering Activity and Medical Maintenance Department within fifteen (15) calendar days of contract award (or option exercise), detailing the projected service dates for each covered machine.

Table 1.4.5.1: Annual Preventive Maintenance & Service Frequency Schedule

Covered

Equipment

Category

Total

Covered

Units

Required PM

Frequency (Per Unit

/ Contract Year)

Required First

Year PM

Inspections

Required Annual

Chamber

Cleanings

Electric Steam

Sterilizers

4 Inspections

Annually (Quarterly) 4 Inspections

1 Annual

Cleaning per

Sterilizer (3 Total)

Electric Steam

Generators 3 1 Inspection Annually 1 Inspection N/A

Reliance Vision

Single Chamber

Washer

2 Inspections

Annually (Semi-

Annual)

2 Inspections N/A

AMSCO 7052HP

Single Chamber

Washers

2 Inspections

Annually (Semi-

Annual)

2 Inspections N/A

Ultrasonic

Cleaners

(IWECO5)

2 Inspections

Annually (Semi-

Annual)

2 Inspections N/A

1.4.6 Unscheduled Servicing

Unscheduled (corrective) maintenance shall be performed in accordance with OEM service manuals, diagnostic procedures, and local medical maintenance requirements to restore equipment to complete operational status.

1.4.7 Emergency Service & Response Time

Immediately upon contract award, the Contractor shall provide the Offutt AFB Medical

Maintenance Department with a dedicated emergency service telephone number. For unscheduled service requests received Monday through Friday between 0730 and 1630, the

Contractor shall provide telephone response/troubleshooting within four (4) hours of notification, and an OEM-qualified technician shall arrive on site within forty-eight (48) hours of telephone notification.

1.4.8 Restoration of Service

The Contractor shall furnish only the work necessary to restore the equipment to fully serviceable operating condition through adjustments, approved replacement parts, or minor repairs when extensive repairs are not warranted.

1.4.9 Equipment Modifications

Equipment improvements, alterations, or field modifications shall be made only upon prior written approval and direction from the Offutt AFB Medical Logistics Flight Commander/Chief or NCOIC, Medical Maintenance.

1.4.10 Safety Recall Notices

The Contractor shall notify the Offutt AFB Medical Maintenance Department in writing immediately upon receipt of any OEM service bulletins, hazard alerts, or equipment safety recall notices.

1.4.11 Design Integrity

The Contractor shall ensure that the original design, functional parameters, and safety interlocks of the equipment are not altered, modified, or bypassed without prior written authorization from the Offutt AFB Medical Maintenance Department.

1.4.12 Service Equipment & Tools

The Contractor shall utilize appropriate OEM-recommended calibration devices, diagnostic software, and specialty tools certified and calibrated in accordance with National Institute of

Standards and Technology (NIST) traceable standards.

1.4.13 Commercial Warranties

The Contractor shall extend to the Government all standard commercial warranties on replacement parts, assemblies, and components provided under this contract.

1.4.14 Warranty Period

The Contractor shall warrant all parts and labor provided under this contract for a minimum period of one hundred and eighty (180) calendar days from the date of Government acceptance of the repair, or for the duration of the OEM warranty period, whichever is longer.

1.4.15 Service Work Orders

The Contractor shall provide copies of all completed field service corrective maintenance work orders to the Medical Maintenance Department no later than ten (10) calendar days after completion of service.

1.4.16 Quality & Defective Parts Liability

The Contractor shall be solely responsible for the quality, compatibility, and performance of all parts and components used during maintenance and repairs. If a part supplied by the Contractor

(including OEM parts) contains a manufacturing defect or fails prematurely, the Contractor shall replace the part immediately at no additional cost to the Government. The Government shall not be liable for any additional labor, travel, or shipping charges associated with correcting failures caused by Contractor-supplied parts.

1.4.17 Software and Firmware Maintenance

The Contractor is responsible for ensuring that all proprietary operating systems, diagnostic software, and equipment firmware required to operate and service the covered equipment are maintained at the current stable release version compatible with the installed hardware.

1.4.18 Property & Environmental Disposal of Replaced Parts

All parts removed from Government equipment and replaced by the Contractor shall become the property of the Contractor upon formal acceptance of the repair by the Government. The

Contractor shall be solely responsible for the safe removal, transportation, and lawful disposal of all replaced parts, including electronic waste, filters, lubricants, and potentially hazardous materials, in strict accordance with federal, state, local, and military installation environmental regulations. The Contractor shall furnish a disposal manifest or certification to the COR upon request.

PERIOD OF PERFORMANCE

The period of performance shall consist of one (1) twelve (12) month Base Period, four (4) consecutive twelve (12) month Option Periods, and the provision for an extension of services up to six (6) months in accordance with FAR 52.217-8:

• Base Year: 1 November 2026 – 31 October 2027

• Option Year I: 1 November 2027 – 31 October 2028

• Option Year II: 1 November 2028 – 31 October 2029

• Option Year III: 1 November 2029 – 31 October 2030

• Option Year IV: 1 November 2030 – 31 October 2031

• FAR 52.217-8 Extension (Up to 6 Months): 1 November 2031 – 30 April 2032

1.5 GENERAL INFORMATION

1.5.1 Quality Control

The Contractor shall maintain all systems in accordance with DoD standards and manufacturer specifications. Preventive maintenance shall be completed on schedule to maintain a 95% monthly equipment uptime rate with no more than two (2) validated customer complaints per quarter. Upon completion of each service visit, the Contractor shall provide detailed service and calibration reports to the Biomedical Equipment Technicians (BMETs).

1.5.1.1 Reliability & Uptime Standards

All covered equipment must maintain a monthly percentage uptime of at least 95%, calculated against the total operating hours in the calendar month.

• 1.5.1.1.1 Uptime: Defined as the period during which the system is fully operational and performing according to manufacturer specifications.

• 1.5.1.1.2 Downtime: Defined as the period during which the equipment is deemed unavailable by the Medical Logistics Flight Commander/Chief or NCOIC, Medical

Maintenance due to breakdown, ongoing corrective repair, or performance failure.

Downtime begins at the time the Contractor is notified and ends when the equipment is tested, recertified, and returned to the Government representative in full operational condition. Total downtime is the cumulative hours per month that the system is non-functional.

• 1.5.1.1.3 Exclusions: Routine scheduled preventive maintenance (PM) pre-coordinated with the Government shall not be counted as equipment downtime.

1.5.1.2 Documentation & Service Reports

At the conclusion of each scheduled or unscheduled service call, the Contractor’s technician shall provide the Medical Maintenance Department with a legible, comprehensive service report.

The Government representative will review and countersign the report. Failure to provide required service documentation prior to departing may result in payment withholding until the report is received. Service reports shall contain:

• 1.5.1.2.1 Type of service: Scheduled PM or Unscheduled Repair.

• 1.5.1.2.2 Detailed narrative description of all services, inspections, and adjustments rendered.

• 1.5.1.2.3 Documentation of any existing discrepancies, upcoming service recommendations, or pending safety concerns.

• 1.5.1.2.4 Complete list of parts installed, including manufacturer part numbers, descriptions, and quantities.

1.5.1.3 Safety Requirements

The Contractor and its personnel shall comply with all applicable Air Force, OSHA, and AFOSH

(91-8 / 91-501) safety standards while on Government premises:

• 1.5.1.3.1 Seatbelts and shoulder harnesses must be worn at all times while operating vehicles on Offutt AFB.

• 1.5.1.3.2 Drivers shall observe all posted speed limits, not to exceed 25 MPH unless otherwise posted.

• 1.5.1.3.3 Technicians shall remove watches, rings, and conductive jewelry before servicing electrical circuits.

• 1.5.1.3.4 If a machine is left non-operational, it shall be tagged with a visible "DO NOT

OPERATE" tag displaying the Contractor's company name and the technician's name.

The Contractor shall strictly adhere to the Medical Maintenance Department

Lockout/Tagout (LOTO) procedures.

• 1.5.1.3.5 Smoking and tobacco/vape use are strictly prohibited inside the 55th Medical

Group facility.

• 1.5.1.3.6 Facility utility defects (e.g., damaged electrical outlets, tripped circuit breakers) shall be reported immediately to the Medical Maintenance Department.

• 1.5.1.3.7 Personnel shall comply with all 55th Medical Group fire safety regulations.

1.5.1.4 Scheduled Maintenance Coordination

All scheduled preventive maintenance visits shall be coordinated with the BMET office at least three (3) business days in advance via phone at 402-294-7440.

1.5.1.4.1 On-Site Response Window

For unscheduled corrective repairs, the Contractor's service technician shall arrive on site at the designated clinic location no later than forty-eight (48) business hours following receipt of notification. If the Contractor fails to arrive within forty-eight (48) hours, downtime calculations

(Section 1.5.1.1.2) shall commence immediately at the conclusion of the 48th hour.

1.5.2 Quality Assurance

Government BMET personnel will inspect the Contractor’s work to verify compliance with contract requirements. The Government will also monitor end-user feedback and customer complaints to assess the quality of service.

1.5.2.1 Claims of Government Misuse or Abuse

If the Contractor asserts that equipment damage or failure resulted from Government misuse or abuse, the condition must immediately be demonstrated to and verified by the Medical Logistics

Flight Commander or NCOIC, Medical Equipment Maintenance prior to initiating repairs.

Disagreements regarding liability shall be submitted to the Contracting Officer for final resolution.

1.5.3 Recognized Federal Holidays

Work is generally not performed on federal holidays. Recognized federal holidays include:

• New Year’s Day

• Martin Luther King Jr.’s Birthday

• Washington’s Birthday (Presidents Day)

• Memorial Day

• Juneteenth National Independence Day

• Independence Day

• Labor Day

• Columbus Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

1.5.4 Hours of Operation

The Contractor shall conduct routine business operations between 0730 and 1630, Monday through Friday, excluding federal holidays and Government-directed administrative or emergency facility closures. The Contractor shall maintain an adequate workforce to ensure uninterrupted execution of all tasks outlined within this PWS.

1.5.5 Place of Performance

All services under this contract shall be performed at:

55th Medical Group

Dental Clinic, Ehrling Bergquist Clinic (Building 4000)

2501 Capehart Road

Offutt AFB, NE 68113-2160

1.5.6 Type of Contract

The Government will award a single Firm-Fixed-Price (FFP) contract.

1.5.7 Security Requirements

Work under this contract does not require security clearances; however, all personnel must comply with installation access controls.

1.5.7.1 Physical Security & Facility Sign-In

Contractor personnel shall report to and sign in with the Medical Maintenance Department upon arrival at the Ehrling Bergquist Clinic prior to commencing work, and check out with BMET personnel upon departure. The Contractor is responsible for safeguarding Government property, tools, and securing work areas.

1.5.8 Special Qualifications

All parts, tools, diagnostic equipment, and maintenance procedures supplied by the Contractor shall conform to applicable OSHA regulations, FDA medical device directives, and manufacturer standards.

1.5.9 Post-Award Conference / Periodic Progress Meetings

The Contractor agrees to attend any post-award orientation conference convened by the

Contracting Activity in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other designated Government personnel may meet periodically with the Contractor to review overall contract performance. These meetings shall occur at no additional cost to the

Government.

1.5.10 Contracting Officer Representative (COR)

A Contracting Officer Representative (COR) will be designated by separate appointment letter.

The COR monitors technical aspects of contract performance, coordinates installation access, reviews service tickets, and inspects deliverables. The COR is not authorized to alter contract terms, pricing, or delivery schedules.

1.5.11 Government Key Personnel

The following Government personnel are identified as key contacts for contract administration:

• Capt Christina Langel, Medical Logistics Flight Commander

• TSgt Nicholas Frazier, Medical Logistics Flight Chief

• SSgt Noah McMasters, Noncommissioned Officer in Charge (NCOIC), Medical

Maintenance

• SrA Jurney Selby, BMET

• SrA John Anderson, BMET

• A1C Joseph Fuller, BMET

• A1C William Moore, BMET

1.5.11.1 Contractor Competency & Contract Manager

The Contractor shall designate a primary Contract Manager and an alternate in writing to the

Contracting Officer. The Contract Manager shall possess full operational authority to act on behalf of the Contractor and shall be available during standard operating hours (0730–1630, Monday through Friday). All technicians performing on-site service must hold documented OEM training certifications for the covered equipment models. The Government reserves the right to review certifications and reject any technician deemed unqualified.

1.5.12 Identification of Contractor Employees

Contractor personnel shall clearly identify themselves as contractors in all meetings, communications, telephone conversations, and written correspondence. Contractor representatives shall wear visible corporate identification badges while performing on-site work and must be accompanied by authorized Government personnel in clinical areas as required.

1.5.13 Organizational Conflict of Interest (OCI)

Contractor personnel performing work under this contract shall not have access to proprietary or source-selection information, nor perform evaluation functions that could give rise to an

Organizational Conflict of Interest (OCI) as defined under FAR Subpart 9.5.

PROGRAM PERFORMANCE SUMMARY (PPS)

The Contractor service requirements are summarized into performance objectives that relate directly to mission-essential medical operations. The performance outcomes are tied to minimum acceptable quality levels (AQLs) of service required for each objective. The four (4) performance objectives below are captured as primary indicators of successful contract performance and compliance:

Performance

Objective

PWS

Reference Method of Surveillance

Acceptable Quality Level

(AQL)

1. Scheduled

Preventive

Maintenance

1.4.5 &

Table

1.4.5.1

Review of service reports and annual schedule compliance.

100% of scheduled PM visits and chamber cleanings completed within the designated contract period.

2. Unscheduled

Maintenance

Response

1.4.7 &

1.5.1.4.1

Review of service call logs, emergency dispatch timestamps, and field work orders.

On-site technician arrival within 48 business hours for of unscheduled repair calls.

3. Equipment

Uptime &

Reliability

1.5.1.1

Review of equipment service tickets and calculated downtime tracking logs.

Minimum 95% monthly uptime maintained across all covered systems.

4. Maintenance

Documentation 1.5.1.2

Inspection of completed field service reports countersigned by BMET.

100% of service calls have an accurate, countersigned report submitted prior to departure.