Attachment 1 - NPSC- Test Administrator SOW.pdf

Non-Personal Services Contract - Education Services

Test Administrator

22 Oct 2024

1. DESCRIPTION OF SERVICES:

Non-personal services in support of U.S. Air Force personnel assessment program and voluntary off-duty education program to include the Weighted Airmen Promotion System (WAPS), Air Force

Professional Military Education (PME) testing programs, Career Development Courses (CDC), Armed Services Vocational Aptitude Battery (ASVAB)/Air Force Classification Test

(AFCT), Air Force Officer Qualification Test (AFOQT), Air Force Institute for Advanced

Distributed Learning testing programs and Defense Language Proficiency Testing (DLPT).

2. QUALIFICATIONS:

Applicant must have at least an associate degree from a college or university accredited by an accreditation organization approved by the U.S. Department of Education. Excellent customer service, verbal and written communication skills in English are required. Proficiency in MS Office applications (Outlook, Word, Excel, Adobe Acrobat) are required. Candidate resumes and transcripts will be submitted with proposal packages to the base contracting office. Time-on-Station Qualification. The contractor must be able to provide a minimum of 1 year on contract and on-station. Must also be knowledgeable in using the following programs: Air University Course Development Student Administration and Registrar (CDSAR), Air

Force Automated Education Management System (AFAEMS), and Defense Manpower Data Center

(DMDC).

Must be proficient with U.S. Air Force mandatory and voluntary off-duty education program to include

Career Development Course (CDC) End of Course exams, Air Force Professional Military Education

(PME) testing programs, Air Education & Training Command Distributed Learning Service (AETC ADLS) testing programs, Defense Language Proficiency Testing (DLPT), Defense Language Aptitude Battery

(DLAB), Federal Aviation Administration (FAA) Certifications, Armed Services Vocational Aptitude

Battery (ASVAB)/Air Force Classification Test (AFCT), and Air Force Officer Qualification Test

(AFOQT).

The contractor must possess a base ID card and have access to Ramstein AB, Germany. This position does not warrant command sponsorship privileges. Resumes and transcripts shall be submitted with proposal packages to 700 Contracting Squadron.

3. WORK HOURS/DAYS:

WORK HOURS/DAYS

The government shall determine the number of units required each week and shall notify the contractor with the intended schedule no later than three working days prior to the designated work unit. The contractor shall notify the government within two working days of acceptance or request a modification to the proposed schedule. Any changes to the agreed upon schedule thereafter shall be jointly agreed upon by the government and the contractor. A unit shall consist of a pre-scheduled four hour block of time. It is estimated that 10 units will be required per week; services will normally be required five days a week, two sessions daily at 0800 and 1300. Each unit will include testing and applicable administrative time. Contractor shall arrive at least 30 minutes prior to start of test session to prepare testing room, testing computers and hardcopy testing materials to ensure sessions begin promptly.

Contractor shall provide constant visual supervision throughout the entire testing session.

Recognized Holidays. The Contractor is not required to perform services on Federal Holidays or on

USAFE Family Days.

New Year's Day 1 January

Martin Luther King's Birthday Third Monday in January

President's Day Third Monday in February

Memorial Day Last Monday in May

Juneteenth 19 June

Independence Day 4 July

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans' Day 11 November

Thanksgiving Day Fourth Thursday in November

Christmas Day 25 December

If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

3.1.2. The contractor shall notify the Flight and Section Chief at least two (2) weeks in advance for any planned absence(s). Approval is determined based on staff availability. In the event that the absence is greater than seven (7) calendar days the contractor shall provide a suitable substitute of equal qualifications. Replacements are required to meet the minimum qualifications for this contract, including access and background checks. The contractor is responsible for ensuring all replacements are fully trained in all required areas indicated in this statement of work.

4. GUIDELINES:

All tasks shall be accomplished in accordance with Air Force Instruction (AFI) 36-2670, AFI 36-

2605, AF MAN 36 -2664 , and all other pertinent Air Force and local command policies. Contractor must read AFMAN 36-2664, Personnel Assessment Program, AFI 36-2670, Force Development

Program, Air University Catalog and DLPT Test Guide, during the first week of employment and prior to the administration of any testing sessions. The resources listed above will be made available by the

Test Control Officer (TCO) either in hard copy or online.

5. BASE NETWORK ACCESS:

Access to military base network and email accounts are required via the Common Access Card (CAC). In order to obtain a CAC, contractor must possess at a minimum a verification of a National Agency Check with Inquiries (NACI). Additionally, the Federal Bureau of Investigation (FBI) finger print checks with favorable results must be on file. The Contractor is responsible for initiating and obtaining the NACI and

FBI finger prints.

6. SECURITY REQUIREMENTS

a. Reporting Requirements. Contractor personnel shall report to the Chief, Education &

Training/Education Services Officer (ESO) or designee of any information or circumstances of which they are aware that may pose a threat to the security of DOD personnel, contractor personnel or resources.

b. Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period or when contractor leaves the testing office/facility, all government facilities, equipment, and materials shall be secured.

c. Key Control. (IF APPLICABLE) The contractor shall establish and implement methods of making sure all keys issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

i. The contractor shall immediately report to the Chief, Education & Training/Education

Services Officer and facility manager any occurrences of lost key(s).

ii. In the event the contractor loses the key(s), the government reserves the right to replace the lock(s) and or key(s) at the contractor’s expense.

iii. The contractor shall not issue key(s) to unauthorized personnel.

d. Lock Combinations. (IF APPLICABLE) The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the Chief, Education & Training/ESO.

Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded.

7. SPECIAL REQUIREMENTS:

a. Contractor must inform the Chief, Education & Training/ESO of anticipated absence from a single scheduled unit at least 24 hours prior to scheduled unit except in emergency cases.

Extended absences must be coordinated with the Chief, Education & Training/ESO at least two weeks in advance. Such absences should not exceed two weeks at any one time and shall not exceed a total of four weeks in one fiscal year.

b. In performance of contract requirements the contractor is authorized access to WAPS, DLPT and PME/AFIADL examinations and to the security container in which they are held.

c. Contractor must remain physically present during the entire test session unless relieved by a

Government appropriate authority.

8. MATERIALS AND EQUIPMENT:

The government will provide all necessary equipment, supplies and materials to include workstations, computer (with internet access), telephone and other materials and equipment.

9. SPECIFIC TASKS:

The Test Administrator is responsible for administering the following categories of tests to eligible military and civilian personnel and their dependents as authorized by AFIADL, DLPT, USAFE and local regulations (NOTE: additional tests may be added as needed):

a. All AFIADL course examinations as determined by AFIADL Course Catalog.

b. All DLPT, DLAB , WAPS, Armed Forces Classification Test (AFCT), Armed Services

Vocational Aptitude Battery (ASVAB), and Federal Aviation Administration (FAA) examinations.

c. All unclassified CDC exams.

d. All ADLS and JST DL exams.

NOTE: Tests will be administered in accordance with instructions provided in testing handbooks, test examiner guides, and TCO/ATCO instructions to ensure no possibility of test compromise.

10. RELATED ADMINISTRATIVE TASKS:

The following tasks are elements of performance that must be performed in conjunction with and in addition to the actual test administration.

a. Check room prior to testing to ensure proper spacing between desks and that adequate lighting, heat, and air circulation exist. Ensure testing office and testing room are kept in a condition conducive to good test performance. IAW AFMAN 2664, 4.3.3.1 TCOs and TEs must use testing facilities that meet acceptable conditions for testing.

b. Require all examinees to present official picture identification before allowing them to sign-in or test.

c. Maintain official test logs, showing the individual’s name, the test title and the start and stop times for all test administrations. Ensure each student signs this log upon receipt of test and that all entries are complete and legible.

d. Instruct all examinees at the beginning of each session as follows:

1) To read carefully and follow instructions exactly as they presented by the TCO/Test

Examiner.

2) To adhere to any prescribed time limits. The contractor will ensure that all timing limits are adhered to and the examinee is aware of the time requirements for each test.

i. Lock testing office doors, windows and ensure all testing materials are secured before leaving the testing office for any reason.

j. Identify and respond to testing irregularities IAW guidelines, which may represent the potential for a test compromise or complaint from a testing candidate.

k. Maintain statistical data related to test administration as required by Chief, Education &

Training/ESO and assist with reports and PowerPoint slides as requested. Such data will include

(but not necessarily be limited to) monthly statistics on types of tests administered and to whom

(by rank and service) and any additional test related data required for semi-annual and annual reports.

l. Maintain all document and correspondence files in a neat and orderly manner. Separate files by calendar year. Contractor will be responsible for making file labels and setting up the file for each new calendar year.

m. Process all necessary paperwork required for optimum operation of testing program.

n. Serve as the subject matter expert on testing matters assisting other test administrators and proctors.

o. Maintain the testing schedule in AFAEMS and WAPS database.

p. In accordance with all applicable governing DoDI, AFI, Directives, Test Administration Guides and handbooks, the contractor will perform other administrative duties to include but not limited to:

i. Withdraw all test exams from safe prior to start of each test session

ii. Check test materials for marks/missing pages before issuing them to students.

iii. Review each answer sheet as it is submitted by the examinee to ensure proper completion.

iv. Check each reusable answer booklet as it is returned for marks and erase them completely. Check all booklets for missing pages and enter the time they are returned in the test log.

v. Complete safe and test office security forms at close of each test session. Ensure supplies, forms, envelopes, inventories, brochures or booklets are stored in the safe.

vi. Prepare completed answer sheets, tests, and any unused tests that may need to be returned, for mailing to the various testing agencies, according to the instructions for each type of test. All documents required for mailing will be fully completed by the contractor, signed, sealed and returned to the various testing agencies.

vii. Check exams against shipping documents upon receipt and enter test, serial and part numbers in the Air Force Automated Education Management System (AFAEMS) Test

Inventory database, ensuring that entries are made no later than the first duty day after tests are received.

viii. Document all safe access on DD 702. Conduct weekly, monthly and quarterly inventories and reports.

ix. Maintain the testing schedule in AFAEMS and coordinate the testing of groups for specialty exams such as FAA and DLPT exams.

11. GLOSSARY OF TERMS:

Commonly used military and education-related acronyms, abbreviations and definitions with which contractor must be familiar:

ACSC Air Command and Staff College (required PME for AF Majors)

AD Active Duty

ADLS Advanced Distributive Learning System

AFA Air Force Academy (usually USAFA) or Air Force Association

AFAEMS Air Force Automated Education Management System

AFIADL AF Institute of Advanced Distributed Learning

AFIT Air Force Institute of Technology

AFROTC Air Force Reserve Officer Training Corps

AFSC Air Force Specialty Code

ALS Airman Leadership School

ATCO Alternate Test Control Officer

AWC Air War College (required PME for AF Lt Colonels)

CCAF Community College of the Air Force

DANTES Defense Activity for Non-Traditional Education Support

DE Distance Education

DL Distance Learning

DLPT Defense Language Proficiency Test

ECI Extension Course Institute (former name for AFIADL)

ESO Education Services Officer

JST Job-site Training

MAJCOM Major Command (major divisions within the Air Force)

ACC Air Combat Command (HQ at Langley AFB, VA)

AETC Air Education and Training Command (HQ at Randolph AFB, TX)

AFMC Air Force Material Command

AFRC Air Force Reserve Command

AFSOC Air Force Special Operations Command

AFSPC Air Force Space Command (HQ at Peterson AFB, CO)

AMC Air Mobility Command ANG Air National Guard

PACAF Pacific Air Forces (HQ at Hickam AFB, HA)

USAFE United States Air Forces Europe (HQ at Ramstein AFB, GE)

NCOA Noncommissioned Officers Academy

NPSC Non-Personal Services Contract (covers each contract position)

PCS Permanent Change of Station (leaving current base)

PFE Promotion Fitness Exam

PME Professional Military Education

SKT Specialty Knowledge Test

SNCOA Senior Noncommissioned Officers Academy

SOS Squadron Officers School (required PME for AF Captains)

SOW Statement of Work (position description and responsibilities)

TCO Test Control Officer

TE Test Examiner

WAPS Weighted Airman Promotion System