Attachment 1 - LTTS Performance Work Statement (PWS).pdf

PWS – 17 Aug 26 Version 1

JBER, AK

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PERFORMANCE WORK STATEMENT (PWS)

Local & Long-distance Telecommunication Services (LLTS)

Joint Base Elmendorf-Richardson (JBER), AK

VERSION: 1

DATE: 17 August 2026

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TABLE OF CONTENTS

TITLE PAGES

1. Introduction 3

2. Scope 4-6

3. Outages 7-9

4. Service Summary 10

5. Inspection 10

6. Grade of Service 11

7. Government Furnished Equipment and Service 11

8. General Requirements 11-12

9. Appendix 1- Site Specific Requirements 13-19

10. Appendix 2 – Definitions and Acronyms 20-25

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1. INTRODUCTION

1.1. Objective

1.1.1. This requirement will provide essential telecommunication services, local, long distance, and features including support to the 673d Medical Group and base wide for JBER, AK. Site specific equipment connectivity and feature requirements are identified in Appendix 1.

Services/support shall be provided to JBER 24 hours a day/seven days a week/365 days a year, and 366 days during leap years (24/7/365-366).

1.2. Background

1.2.1. The following represents JBER’s performance-based requirements for local "dial-tone", long distance, and ancillary services. The Air Force (AF) encourages the contractor to identify or suggest improvements to existing LLTS processes, operating procedures, systems, or applications to the Contracting Officer (CO).

1.2.2. The contractor will demonstrate knowledge of enterprise-grade Session Initiation Protocol (SIP) connectivity, including appropriate performance, and Quality-of-Service management.

1.2.3. Commercial services specific to the 673d Medical Group will phase out as voice services migrate to JBER’s VoIP enterprise. The Air Force will submit a cancellation request when the transition is complete requesting removal of services supporting the 673d Medical Group.

2. SCOPE:

2.1. The contractor shall provide local, long-distance, international, and toll-free communication services. Provide all necessary transmission facilities, equipment, materials, maintenance, test equipment, and design layout to perform and provide long - distance and local services at the designated demarcation point. Ensure that the quoted solution is compatible with the government's current infrastructure, including any special items, equipment, wiring, or infrastructure required. The contractor is responsible for troubleshooting and maintaining the operation of the long-distance and local circuits up to its termination point.

2.1.1. The contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of War (DOW), AF, and industry standards for this requirement. Specific service requirements authorized and provided at the site are identified in Appendix 1 of this PWS. Local Monthly Call Volumes average 90,000 and 1,870 a month for long-distance.

2.2. Services shall not include residential or business services for non-Government entities or Government Contractors.

2.3. The two addresses of service for the products/services outlined are:

1. Point of Presence (PoP)

10488 Necrason Ave

JBER, AK 99506

2. Point of Presence (PoP)

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652 Richardson Dr.

JBER, AK 99505

2.2.1 The solution should allow for the load-balancing of inbound and outbound calls, to account for capacity usage, and system-availability issues.

2.4. Physical Circuits

2.4.1. Solutions shall utilize an existing physical circuit or establish new circuits at the Service Addresses. If seeking to utilize an existing circuit, the contractor must secure any applicable agreements with existing circuit provider before submitting a quote.

2.4.2. Solution must provide Quality of Service (QoS) technologies to provide guarantees for SIP data prioritization and delivery. All links between the Air Force and the SIP provider must be engineered such that Air Force SIP data will not be in contention for bandwidth (or other network resources) with other data.

2.4.3. Special consideration will be paid to the fault-tolerance of a solution’s architecture and provided premise equipment. Redundant power supplies required.

2.5. Performance

2.5.1. The number of concurrent phone calls which traverse the quoted solution at any given time may be highly variable.

2.5.2. At a minimum, the solution must allow 192 concurrent calls, per Service Address location, utilizing the PCMU-8000/G.711 audio codec at 80kbps.

2.5.3. The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Technical Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

2.5.4. The contractor shall provide essential telecommunication services, local, long distance, and features to JBER 24 hours a day/seven days a week/365 days a year, and 366 days during leap years (24/7/365-366) and maintain a 99.999% reliability.

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3. OUTAGES

3.1 Scheduled Outage

3.1.1 The Contractor shall notify the 673d Communications Squadron, Communications Focal Point (CFP) (907-552-2666) of any scheduled outage that will affect any Telecommunication Service. The Contractor shall inform the CFP NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the CFP via email (JBERNCCHelpDesk@us.af.mil) of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users, Government upon Government user work schedules. The CFP must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below in section 3.3.1 for all outages.

3.2 Unscheduled Outages

3.2.1 If multiple facilities, areas, trunks, or cables/fibers are impacted, the CFP (907-552- 2666) shall assign the category of the outage and establish the repair priority. The Contractor shall notify the CFP verbally of problem(s) and follow-up with documentation via email within time specified for each outage type, listed below in paragraph 3.3.2 and subsequent paragraphs.

3.3 Outage Procedures

3.3.1 The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

a. Reason for interruption;

b. Duration;

c. Start and stop times;

d. Affected equipment, lines, buildings; and

e. Restoration action (what service was impacted and how service was restored).

3.3.2 Outage Priority, Restoration of Service, and Maintenance

3.3.2.1 The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the CFP within the time limits indicated below. For mission-essential functions, the CFP shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the CFP. If the Contractor anticipates not being able to perform any of the essential contractor services (i.e. beyond the Contractor’s control) IAW the TSP and RPL during a crisis, the Contractor shall notify the CFP as expeditiously as possible and use its best efforts to cooperate with the Government in the Government's efforts to maintain the continuity of operations. If the CFP determines that the outage restoration time frames cannot be met for other non-mission essential functions, the CFP can declare any outage restoration priority level as high to medium to low if the outage significantly affects the mission of the Government.

3.3.2.2 High Priority Outage

3.3.2.2.1 A high priority outage is normally a sudden and widespread disaster stemming from the result of a man-made or natural disaster in which property, equipment, and site

Page | 6 infrastructure are destroyed. The Contractor shall respond onsite to the outage NLT one (1) hour of receipt of notification by the CFP and advise the CFP and of its restoration procedures for a catastrophic situation. The Contractor shall provide the CFP or with hourly updates on the status of restoration actions. The following defines a high priority outage:

3.3.2.2.2 Loss or degradation to any single or multiple Session Initiation Protocol (SIP) trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e.

Multiprotocol Label Switching (MPLS) or equivalent) regardless of location, that result in the following conditions:

a. Complete loss of SIP trunking capability to the Government facility regardless of the source location of the outage

b. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Call Setup Success Rate (CSSR) falls below 25% of system capacity.

c. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Dropped Call Rate (OCR) exceeds 50% of system capacity.

d. Loss of greater than 75% of total call handling capability of any legacy analog communications system

3.3.2.3 Medium Priority Outage

3.3.2.3.1 A medium priority outage may be a sudden or widespread disaster stemming from the result of a man-made or natural disaster, which disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site to the outage NLT four (4)-hours after receiving notification by the CFP. The Contractor shall provide the CFP with hourly updates on the status of restoration actions.

3.3.2.3.2 The following defines a medium priority outage:

a. Loss or degradation to any single or multiple SIP trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

b. Partial loss of SIP trunking capability to the Government facility

c. Regardless of the source location of the outage when the CSSR falls below 75% of system capacity.

d. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the OCR is greater than 5% but less than 50% of system capacity.

e. Loss of greater than 25% but less than 75% of total call handling capability of any legacy analog communications system

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3.3.2.4 Low Priority Outage

3.3.2.4.1 A low priority outage minimally disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site NLT three (3) working days of notification by the CFP. All future references to days shall indicate working days unless otherwise noted. The Contractor shall provide the CFP with daily updates on the status of restoration actions.

3.3.2.4.2 The following defines a Low Priority Outage:

a. Loss or degradation to any single or multiple SIP Trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

b. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the CSSR falls below 90% of system capacity.

c. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the OCR exceeds greater than 1% but less than 10% of system capacity.

d. Loss of greater than 1% but less than 25% of total call handling capability of any legacy analog communications system.

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4. Services Summary

REFERENCE PERFORMANCE OBJECTIVE ELEMENT PERFORMANCE

THRESHOLD

Paragraph 2.5.4 The contractor shall provide essential telecommunication services, local, long distance, and features to JBER.

Continuous operational telecommunications service 24/7/365/366 with 99.999% reliability

Appendix 1 Paragraph 1.4

Inform the Government POC NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage

Timely and accurate notification provided 95% of time

Paragraph 3.3.2.2 Responds and restores High Priority service outages IAW TSP and RPL, and/or the defined outage severity as coordinated with the Government POC notification provided 99% of the time

Paragraph 3.3.2.3 Respond and restore Medium Priority service outages IAW TSP and RPL, and/or the defined outage severity as coordinated with the Government POC notification provided 99%

Paragraph 3.3.2.4 Respond and restore Low Priority service outages IAW TSP and RPL, and/or the defined outage severity as coordinated with the Government POC notification provided 95%

5. Inspection

5.1. The service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items).

JBER, AK

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6. Grade of Service

6.1. Locations carrying contracted voice grade services which is packetized for transport across an IP, MPLS, or other IXC system require Grade of Service (GoS), implemented as Quality of Service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by system owner marked Differentiated Services Code Point (DSCP) packets or pre-contracted data flows.

7. GOVERNMENT PROVIDED SPACE AND SERVICES

7.1. The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government furnished facilities and material contained therein.

7.2. The Government will provide rack space for the installation of the Contractor’s provided transmission equipment. The floor space shall be coordinated with the Government Technical POC to accommodate contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for contractor equipment at each demarcation point which will be provided at no additional costs to this contract offering. The relay racks provided by the Contractor under this contract shall remain the property of the Contractor, and the Contractor shall be responsible for the final disposition of the relay racks.

7.3. The Government will provide sufficient environmental controls to maintain humidity and temperature within Contractor equipment’s operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer's specifications.

7.4. The Government will also provide wall space at no additional cost as needed.

8. GENERAL REQUIREMENTS

8.1. Personnel

8.1.1. The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

8.2. Interconnection Agreements, and Installation and Cutover Plans

8.2.1. The Contractor shall submit all Interconnection Agreements (IAs) to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Local Exchange Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

JBER, AK

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8.2.2. Cutover for this site is: 90 days from award. The Contractor shall develop an initial Installation and Cutover Plan for submittal to the Government with their technical quote. A final plan may be requested by the Government and shall be provided NLT five working days after contract award. This plan shall include installation of the initial required services for cutover of local LLTS requirements. The Contractor shall coordinate proposed deviations from the installation plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider's equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the installation/cutover plans do not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the contractor.

8.2.3. Installation and Cutover Plan Content. The Installation and Cutover Plan(s) shall contain, at a minimum, the following site-specific information:

a. Conditions/Support required prior to the start of cutover and installation.

b. Detailed installation schedule listing all actions/events that must occur for successful cutover of all items identified in Appendix 1.

c. Awardee responsibilities for cutover and installation.

d. Government responsibilities for cutover and installation.

e. Service routing diagram and detailed description of new equipment to be installed and location/floor plan including space required.

8.3. Safety, Health, and Fire Protection Requirements

8.3.1. The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

8.3.2. This PWS requires no special safety precautions outside of OSHA standard safety requirements.

9. DAF Clauses 5352.201-9101 PACAF Ombudsman (Jul 2023)

(a) An ombudsman has been appointed to hear and facilitate the resolution of concerns from offerors, potential offerors, and others for this acquisition. When requested, the ombudsman will maintain strict confidentiality as to the source of the concern. The existence of the ombudsman does not affect the authority of the program manager, contracting officer, or source selection official. Further, the ombudsman does not participate in the evaluation of proposals, the source selection process, or the adjudication of protests or formal contract disputes. The ombudsman may refer the interested party to another official who can resolve the concern.

(b) Before consulting with an ombudsman, interested parties must first address their concerns, issues, Page | 11 disagreements, and/or recommendations to the contracting officer for resolution. Consulting an ombudsman does not alter or postpone the timelines for any other processes (e.g., agency level bid protests, GAO bid protests, requests for debriefings, employee-employer actions, contests of OMB Circular A-76 competition performance decisions).

(c) If resolution cannot be made by the contracting officer, the interested party may contact the ombudsman, AFICC/KH (Chief Enlisted Manager), 25 E Street, Suite C-320, JBPH-H, HI 96853-5427, Phone: (808) 447-6128, e-mail: afica.kh@us.af.mil. Concerns, issues, disagreements, and recommendations that cannot be resolved at the Center/MAJCOM/DRU/SMC ombudsman level, may be brought by the interested party for further consideration to the Air Force ombudsman, Associate Deputy Assistant Secretary (ADAS) (Contracting), SAF/AQC, 1060 Air Force Pentagon, Washington DC 20330- 1060, phone number (571) 256-2395, facsimile number (571) 256-2431.

(d) The ombudsman has no authority to render a decision that binds the agency.

(e) Do not contact the ombudsman to request copies of the solicitation, verify offer due date, or clarify technical requirements. Such inquiries shall be directed to the contracting officer.

(End of clause)

5352.242-9000 Contractor Access to Air Force Installations (Jun 2024)

(a) The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Department of the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation.

(b) The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver's license, current vehicle registration, valid vehicle insurance certificate, and valid vehicle insurance to obtain a vehicle pass.

(c) During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

(d) When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with DAFI 31.101.

(e) Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

(f) The contractor shall provide an after-hours contact number or after-hours email in the Emergency Mass Notification System (EMNS) for each of their personnel, whose normal place of duty is on a DoD installation or within a DoD facility. The contractor shall comply with any additional requirements in DAFMAN 10-206 for emergency operational reporting. Foreign Nationals may participate and may remove themselves from the Emergency Mass Notification System at any time. To update information, personnel can access the globe icon on their system desktop screens and choose the "Access Self Service" option.

(g) Failure to comply with these requirements may result in withholding of final payment.

(End of clause)

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JBER, AK

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APPENDICES

APPENDIX 1 - SITE SPECIFIC REQUIREMENTS

1. Required Services and Features

1.1. The Contractor shall provide the following Government line of local commercial communications services for JBER, AK at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here and in the Pricing Schedule.

1.2. The first of two Government Session Border Controllers (SBC) is located at Building 10488 Necrason Ave.

1.3. The second Government SBC is located at Building 652 Richardson Drive JBER, AK 99505.

1.4. Cutover for this site is: 90 days from award. A cutover plan shall be submitted to the Government with their quote and a final plan shall be provided NLT five days after contract award. The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

2. Direct-Inward-Dialing (DID) Directory Numbers

3. Exchange and Access Lines. N/A

I NPA- NXX-XXXX DID- Direct Inward Dialing Numbers

(907) 551-0000 to 9999 10,000

(907) 552-0000 to 9999 10,000

(907) 753-2900 to 2999 100

Ft. Richardson (907) 384-0000 to 9999 10,000 673d Medical Group (907) 580-0000 to 9999)

TOTAL

10,000

40,100

JBER, AK

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4. Commercial Subscriber Lines.

4.1. The number of Commercial Subscriber Lines (CSL) is:

(NPA)-NXX-

XXX

Type Services and Optional Features

Demarcation Organization & End Demarcation

Location

(907) 428-1665 Voice, Loop Start

Basic Services (BS), Dial Central Office (DCO), Bldg. 652 Ft. Richardson, AK 99505

DOIM

Ft. Richardson (Switch Back-Up)

(907) 428-1093 Voice, Loop Start

Basic Services (BS), Dial Central Office (DCO), Bldq. 652 Ft. Richardson, AK 99505

DOIM

Ft. Richardson

(907) 428-1069 Voice, Loop Start

Basic Services (BS), Dial Central Office (DCO), Bldg. 652 Ft. Richardson, AK 99505

DOIM

Ft. Richardson

5. Local Estimated Monthly Call volume. Average 90,000 Calls

6. Long-Distance Estimated Monthly Call volume. Average 1,870 Calls

7. Local Exchange Access Analog Trunks. N/A

8. Local Exchange Access Digital Trunks:

9. Foreign Exchange (FX) Lines/Trunks. N/A

10. Analog FX Line/Trunks. N/A

Local Exchange

Access Digital Trunks.Digital

Circuit ID

IC

C ha nn el Q ua nt ity

Si gn al in g:

S up er vi si on

A dd re ss in g, S ta rt

O G

C ha nn el

Q ua nt ity

Si gn al in g:

S up er vi si on

A dd re ss in g, S ta rt

2 Way Channel Quantity & Signaling:

Demarcation

IC Channel Signaling:

OG Channel Signaling:

QTY Supervision, Addressing, Start

Supervision, Addressing, Start

JBER, AK

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11. Foreign Exchange Digital Trunks. N/A

12. Transport Channels.

Circuit ID/Name

Type Demarcation Destinatio n

Est Mil

Circuit Descripti on

01/UC--

/049291/

/GCN/

Voice Grade, 2- Wire, Signaling

11535 Slammer Ave ATCT Tower

JBER, AK

99506

5200 W Internation al Airport Rd, Anchorage

AK 99502

9 2-Wire Channel Mile and Channel Terms

01/UC--

/049292/

/GCN/

Voice Grade, 4- Wire Analog w/Signaling

11535 Slammer Ave ATCT Tower

JBER, AK

99506

5200 W Internation al Airport Rd, Anchorage

AK 99502

9 4-Wire Channel Mile and Channel Terms

01/UC--

/049293/

/GCN/

Voice Grade, 2- Wire w/Signaling

10488 Necrason Ave. JBER, AK 99506

5200 W Internation al Airport Rd, Anchorage

AK 99502

9 3-Wire Channel Mile and Channel Terms

01/UC--

/049294/

/GCN/

Voice Grade, 2- Wire w/Signaling

10488 Necrason Ave. JBER, AK 99506

5200 W International Airport Rd, Anchorage

AK 99502

9 3-Wire Channel Mile and Channel Terms

13. Data Point-to-Point Circuits. N/A

14. Circuit Extension. N/A

15. Public Listings Government Section 1

16. Telephone Directories. N/A

17. Diversity/Diverse Routing. N/A

18. E911 Compatibility. N/A

19. Special Services.

Examples of vendor circuit/trunk routing supporting Appendix 1 requirements are provided in the below diagrams 1 and 2. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment and alert the customer to a link failure;

the customer must have the ability to reach the vendor’s network operations center on a 24/7 basis.

JBER, AK

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20. Service Routing.

Contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 4.3.1.

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Diagram 2

UTILIZING SIP TRUNKING

Note: The vendor controlled Customer Premise Equipment (CPE) shall be vendor provided.

The EBC, if available, shall be Government provided.

VENDOR ILEC

NETWORK

PRI

LEC Provided BRI

CPE (SIP)

GIG

Ether

Govt Provided

Unified

Communications

IP Network

Legacy

Services & Equipment

Multifunction Edge Router

Edge Boundary Controller (if available)

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APPENDIX 2 - DEFINITIONS & ACRONYMS

Table A Definitions

TERM DEFINITION

Appendix 1 Defines the JBER, AK requirements detailing locations on circuit delivery.

Call Setup Success Rate (CSSR)

The fractionalized number of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed. (As defined by International Telecommunication Union).

Circuit Termination Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel(s) for T-1 and/or T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET or MPLS systems, optical multiplexer equipment, and may extend to Cat 3/5/6 RJ-45 jack fields if directed by the Government POC to ensure adequate hand off of the circuit to the Government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities.

Communications Focal Point (CFP)

A 24/7 Focal Point located on an Air Force Facility that provides one stop notification services and provides reporting and tracking of communications outages to Government users of the communication systems.

Commercial Subscriber lines (CSL)

A CSL is defined by Government standards as a voice grade Subscriber lines subscriber line serving directly from the Contractor’s central office switch to customer's location.

Competitive Local Exchange Carrier

(CLEC)

A telephone company that competes with the already established Exchange Carrier local telephone business by providing its own network and (CLEC) Switching

Contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Customer Premise Equipment (CPE)

Also known as Customer-Provided Equipment is any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the contractually established demarcation point. The demarcation point contractually separates the customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider. Vendor installed CPE devices are fully vendor owned, maintained, and monitored by the Vendor's management platform. CPE equipment can be powered from the customer source electrical system, but a sufficient emergency power source must be available during periods of customer power interruption for any services contractually requiring a high level of reliability.

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Customer Service Record (CSR)

Report that details the fixed monthly charges billed by the local telephone company. The CSR is composed of computer codes called USOCs, which in turn correspond to a particular tariffed service.

Defective Service A service output that does not meet the standard of performance associated with the PWS.

Deliverable Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Dropped Call Rate

(OCR)

The fractionalized number of calls that experience a lost connection after a successful initial call establishment. (As defined by International Telecommunication Union).

DS-1 A DS level and framing specification for synchronous digital streams, over circuits in the North American digital transmission hierarchy, at the DS1 transmission rate of 1,544,000 bits per second. DS1 is commonly used to multiplex 24 DS0 channels. Each DS0 channel, originally a digitized voice-grade telephone signal, carries 8000 bytes per second (64,000 bits per second). A DS1 frame includes one byte from each of the 24 DS0 channels and adds one framing bit, making a total of 193 bits per frame at 8000 frames per second. The result is 193*8000 = 1,544,000 bits per second.

Edge Boundary Controller (EBC)

A customer provided network node device that provides firewall, intrusion detection, routing, QoS, and packet equalization between the Vendors IP Wide Area Network and the interior customer IP network. The EBC will provide the logical demarcation point between IP SIP delivered services when applicable and will physically interface to the vendor's CPE Gateway Router device.

Extended Area Calling Service

A geographic area beyond the local service area to which traffic is classified as local for selected customers, i.e., telephone service that allows subscribers in one exchange to call subscribers of another exchange without a toll charge or for a negotiated fixed rate.

Flat Rate A non-fluctuating monthly rate for telephone service in which an unlimited number of local calls can be made without further charge the extent of the contract. The monthly rate is established in the contract.

Incumbent Local Exchange Carrier

(ILEC)

The dominant phone carrier within a geographic area as determined by the FCC Section 252 of the Telecommunications Act of 1996 provided local exchange service to specific area.

Interconnection Agreement

A business contract between telecommunication organizations for interconnecting their networks and exchanging telecommunication traffic.

These agreements are present in both public switched telephone networks and the Internet.

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Intra LATA Local toll service (also called intra-Local Access and Transport Area

(LATA), local long distance, or regional toll service) provides calling within a geographic area known as a LATA. Per-minute toll charges usually apply to these calls.

Local Exchange Access and Service Areas

Areas shall include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract and provide a list of these local exchange access service areas and any updates as they accrue.

When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is required.

Measured Rate A message rate structure in which the monthly phone line rental includes a fixed rate on calls within a defined area. Measured services are often charged on the number of calls, the time of day, the distance traveled and/or the length of the call.

Non-Recurring Charges

A one-time fee IAW the established tariff rates at time of award that is associated with adding a local exchange service, including installment, activation and/or equipment.

Physical Security Actions that prevent the loss or damage of Government property.

Quality Assurance The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Control All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Reliability The probability that a system will not fail during a specified period.

Resilience The ability of a system to recover to its normal operating form after a failure or an outage.

Session Initiation Protocol (SIP)

A communications protocol for signaling, call setup/teardown, and communication of telephone and Video Real-Time Systems over an IP Based Unified Communication System. (As defined by Internet Assigned Numbers Authority & Request for Comments).

Session Initiation Protocol (SIP) Trunking

A Voice over Internet Protocol (VoIP) and streaming media service based on the SIP by which Internet telephone service providers (ITSPs).

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SIP Trunk An IP Based virtual connector between Unified Communication Systems designed to transport high-density unicast & multicast telephone/video traffic channels.

Traffic Analysis Inference of information from observable characteristics of data flow(s), such as the identities and locations of the source(s) and destinations(s), and the presence, amount, frequency and duration of occurrence.

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TABLE B ACRONYMS:

AF Air Force AFI Air Force Instruction BRI Basic Rate Interface BS Basic Services BTN Billing Telephone Number Call CSSR Setup Success Rate CFP Communications Focal Point CLEC Competitive Local Exchange Carrier CO Contracting Officer CPE Customer Premise Equipment Communication CSA Service Authorization CSL Commercial Subscriber Lines CSO Communications Services Officer DCO Dial Central Office DCR Dropped Call Rate DFARS Defense Federal Acquisition Regulation Supplement DID Direct In Dial DOD Department of Defense DP Dial Pulse DSCP Differentiated Services Code Point DSN Defense Switching Network DSX Digital Signal Cross-Connect DTMF Dual Tone Multi-Frequency EBC Edge Boundary Controller FCC Federal Communications Commission FD Full Duplex FR Flat Rate FX Foreign Exchange GETS Government Emergency Telecommunications Service GS Ground Start HD Half Duplex IAW In Accordance With IC Incoming ILEC Incumbent Local Exchange Carrier ISDN Integrated Services Digital Network IT Information Technology ITU International Telecommunication Union IXC Interexchange Carrier LATA Local Access Transport Area LS Loop Start LLTS Local & Long distance Telecommunications Service MF Multi-Frequency MDF Main Distribution Frame MR Measured Rate NCS National Communications System 7740717

National Security and Emergency Preparedness

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NGO Non-Governmental Organization NLT No Later Than OEM Original Equipment Manufacturer OG Outgoing POC Point of Contact PRI Primary Rate Interface PUC Public Utility Commission PWS Performance Base Work Statement PSTN Public Switched Telephone Network RPL Restoration Priority List SIP Session Initiation Protocol SS Services Summary TS Telecommunications Services TSP Telecommunications Services Priority WS Wink Start

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