Attachment 1- IMCOM-Europe Custodial MATOC PWS 3 Oct 2024.pdf

SAMPLE

Army Performance Work Statement Sample For Service Requirements

This is a Sample Performance Work Statement for the Custodial Multiple Award Task Order Contract (MATOC) for United Stated Army Garrison’s (USAG) under the Installation Management Command Directorate-Europe (IMCOM-

E). Each Task Order (TO) issued under this MATOC will have their own PWS specific to that TO.

CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT (PWS)

Location-City, State

XX Month 20XX

Garrison Name Custodial Services Enterprise-wide Performance Work Statement (PWS) (Service 402 - Custodial Services) (U) i

Table of Contents

1.0 General

Description of Services/Introduction

Background

Objectives

Scope

Traffic Flow

Restoration of Real Property Damage

General Information

1.7.1 Scope

1.7.2 Locations to Receive Custodial Service

1.7.3 Schedule of Services Work Log

1.7.4 Recognized Holidays

1.7.5 Hours of Operation

Installation Closures

Emergency Delays and Support

Unforeseen Buildings Closures

1.7.6 Place of Performance

1.7.7 Type of Contract

1.7.8 Security Requirements

Access and General Protection/Security Policy and Procedures

Physical Security

Security Training

Key Control

Lock Combinations

1.7.9 Post Award Conference/Periodic Progress Meetings

1.7.10 Government Roles and Responsibilities

Contracting Officer (KO)

Contracting Officer’s Representative (COR)

1.7.11 Specific Contractor Requirements, Roles and Responsibilities

U.S. Residency

Contractor Hiring Restrictions

Contractor Identification

Standards of Conduct

Contractor Key Personnel

Phase In /Phase Out Period

(ISR/ABSS 402 - Custodial Services) (U) ii

Quality Control

Emergency Services

Accident Reporting

Environment and OSHA

Asbestos Awareness

1.7.12 Environmental Compliance

1.7.13 Safety Data Sheets

2.0 Definitions and Acronyms

Definitions

2.1.1 AbilityOne Commission

2.1.2 Acceptable Quality Level (AQL)

2.1.3 Carpet Care

2.1.4 Child, Youth and School Services (CYSS)

2.1.5 Cleaning

2.1.6 Contractor

2.1.7 Contractor Acquired Property (CAP)

2.1.8 Contracting Officer (KO)

2.1.9 Contracting Officer’s Representative (COR)

2.1.10 Deficient Service

2.1.11 Deliverable

2.1.12 Disinfect

2.1.13 Dry Buffing

2.1.14 Equipment

2.1.15 Exterior Windows

2.1.16 Government Furnished Property (GFP)

2.1.17 Government Property

2.1.18 Government Project Manager

2.1.19 Hard Surface Floor Care

2.1.20 High-efficiency Particulate Air Vacuum Cleaners (HEPA)

2.1.21 Heating, Ventilation and Air Conditioning (HVAC)

2.1.22 Institute of Inspection, Cleaning and Restoration Certification (IICRC)

2.1.23 Interior Window

2.1.24 International Sanitary Supply Association (ISSA)

2.1.25 Lavatories/Latrines/Bathrooms

2.1.26 Legal and Other Requirements

2.1.27 Loss of Government Property

iii

2.1.28 Material

2.1.29 Non-Personal Services

2.1.30 Performance Requirements Summary (PRS)

2.1.31 Physical/Community Fitness Centers

2.1.32 Physical Security

2.1.33 Property

2.1.34 Property Records

2.1.35 Provide

2.1.36 Public Traffic Areas

2.1.37 Quality Assurance

2.1.38 Quality Assurance Surveillance Plan (QASP)

2.1.39 Quality Control

2.1.40 Real Property

2.1.41 Recyclable Materials

2.1.42 Sanitize

2.1.43 Schedule of Services

2.1.44 Sensitive Property

2.1.45 Service Calls

2.1.46 Soil

2.1.47 Spill Plan

2.1.48 Spray Buffing

2.1.49 Spot Cleaning

2.1.50 Stairwell Cleaning

2.1.51 Stripping

2.1.52 Subcontractor

2.1.53 Sweep

2.1.54 Trash Removal

2.1.55 Wide Area Workflow (WAWF)

2.1.56 Workday

2.1.57 Work Week

ACRONYMS

3.0 Government Furnished Property, Equipment and Services

General

Basic Requirements

Facility/Area(s)

Privately Owned Vehicles (POVs) iv

Utilities and Services

Materials and Supplies

4.0 Contractor Furnished Materials and Equipment

General

Classified Controlled Facility Clearance

Materials and Supplies

4.3.1 List of Cleaning Products ............................ Error! Bookmark not defined.

4.3.2 Known Hazards ........................................... Error! Bookmark not defined.

4.3.3 Cleaning Solutions Requirements ............... Error! Bookmark not defined.

Equipment

4.4.1 Carpet, Tile / Grout Cleaning ....................... Error! Bookmark not defined.

4.4.2 Unserviceable Contractor Equipment. ......... Error! Bookmark not defined.

5.0 Specific Tasks for General Cleaning

General

Perform Special Event Cleanings (i.e. VIP and/or event cleaning)

Specific Tasks for scheduled general cleaning

5.3.1 Hard Floors. (Vinyl, Ceramic, Wood, Concrete, etc.)

Spray and Buff

Stripping/Scrub/Finishing

Wet Mop

5.3.2 Carpeted Floors

Removable Walk off Mats

Carpet Cleaning and Shampooing

Spot Cleaning Carpets

5.3.3 Quarry / Ceramic / Porcelain Tile Cleaning:

5.3.4 Stairways/Elevators/Handicap Lifts

5.3.5 Solid Waste Collection and Removal.???

Recycle Collection and Removal

5.3.6 Restrooms/Toilet Areas/Locker Rooms

Clean and Disinfect Restrooms

Restroom and Locker Room Refuse Removal

Floor Care

Stocking and Restocking of Supplies

5.3.7 Drinking Fountains

5.3.8 Dusting

Dusting, Low Areas (under six (6) feet) v

Dusting, High Areas (over six (6) feet)

Dusting, Light

Dusting, Heavy

5.3.9 Interior Glass

5.3.10 Exterior Glass

Child, Youth and Student Service(CYSS) Centers

5.4.1 Child Age Groups

5.4.2 CYS/CDC Cleaning Products

5.4.3 CYS/CDC Supplies and Solutions Storage

5.4.4 CYS/CDC Hours of Operation

CDC Hours of Operation Other Than Normal

Other CYSS Facility Hours of Operation Other Than Normal

5.4.5 Specific Child Development Center (CDC) Cleaning Tasks

5.4.6 Specific Other Child Youth and Student Service (CYSS) Center Cleaning Requirements

Gymnasiums and Physical Fitness Centers (PFC)

5.5.1 Disinfectants

5.5.2 Facility Sanitation, Showers, locker rooms, and toilet facilities, General Cleaning of Libraries and Museums

University-level Cleaning

Schedules and Reports

5.8.1 Schedule of Services

Alternate Day Work Schedule

Service Delay Notification

5.8.2 Floor Schedule Report

5.8.3 Scheduled Cleaning Work Reports

5.8.4 Unscheduled Cleaning Work Reports

5.8.5 Access and Condition Report

5.8.6 General Report Submittals

Contractor Management Reporting

Quality Control Report

6.0 Applicable Publications (Current Editions)

Regulations, Publications, Manuals, Local Policies and Procedures

7.0 Mandatory Records and Report Forms

8.0 Attachment/Technical Exhibits (TEs)

Attachment 1/TE-1 – Performance Requirements Summary vi

Attachment 2/TE-2 – Deliverables Schedule

Attachment 3/TE-3 – Estimated Workload Data

Attachment 4/TE-4 – Enterprise Municipal Custodial Services Tasks and Frequency Performance Standards

Attachment 5/TE-5 – List of Facilities to receive services

Attachment 6/TE 6 – Installation Map(s)

Attachment 7/TE-7 – Floor Plans

(Service 402 - Custodial Services) (U)

1.0 General.

This is a non-personal services contract to provide Custodial Services for the U.S. Army Garrison (Name, City (if needed), State).

• The Government will not exercise any supervision or control over the contract service providers.

• The Contractor shall perform to the standards specified in this Performance Work Statement (PWS).

• Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

• The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to complete the requirements as outlined and defined in this

PWS.

Description of Services/Introduction.

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform all custodial service tasks and frequencies as described and defined in this Performance Work Statement (PWS), Part 5 Specific Tasks and Part 8 Attachment/Technical Exhibits, TE-4 Municipal Custodial Services Tasks and Frequency Performance Standards, except for those items specified as Government furnished property and services (If applicable, see Part 4 Contractor Furnished Items and Services). The Contractor shall perform to the standards in this contract.

The Contractor shall perform to the standards in this contract.

Background.

(installation name) is located in (identify state, county, and city). (installation name) consists of approximately (number of acres) acres and has (number of buildings) cleanable buildings. The Post population consists of approximately (number of number of personnel) Military, government civilian, and Contractor personnel.

Objectives.

The Contractor shall ensure all work accomplished as fulfillment of this PWS meets all applicable Federal, State, and local laws, regulations, directives, and other requirements (LOR) (See Definitions & Acronyms, 2.2 Acronyms --- Legal and Other Requirements) to include the documents in Part 6, Applicable Publications.

Part 8, Attachment/Technical Exhibit Listing, TE-# identifies which buildings/areas belong to each building type, the square footage of the building/areas to be cleaned, any special security considerations, and any constraints as to when during the day or week scheduled services can be performed. Part 8, Attachment/Technical Exhibit Listing,TE-4 Municipal Custodial Services Tasks and Frequency Performance Standards identifies tasks and frequencies for maximum standards for each type of building.

Scope.

The Contractor shall perform custodial services to the performance standards (task/frequency table) in this PWS in a manner that will maintain the condition and cleanliness of each covered facility and present a professional appearance.

• Services include:

o Scheduled Cleaning Services (for all covered facility types) IAW the PWS performance standard.

• As Ordered / Requested Task included (based on separate CLIN structure and applying a reimbursement MOA, as required):

o Cleaning of windows located on exterior walls (ground floor and above) to prevent algae/moss/mold growth.

o Special Event Support Cleaning.

o Limited to minimal Tasks absolutely required to maintain health and appearance of prominent areas (empty trash receptacles, pick-up litter, sweep / mop, vacuum, wipe down high touch hard surfaces, clean restrooms, etc.)

• Services not included:

o Biohazard cleaning service for casualty/trauma, defecation, and bodily fluids decontamination at Medical Treatment Facilities (MTFs) and other facilities performed by installation assets (hazardous material response team, garrison staff, or mission personnel) IAW MEDCOM Reg. 40-35, Management of Regulated Medical Waste, para 16 (2017) o Toilet overflow, mold cleaning, flood cleaning within a covered facility resulting from inclement weather, or waterline break in the building serviced by a separate water cleanup and restoration contract with expertly trained staff.

o Cleaning and disinfecting buildings and areas previously occupied by ’pandemic’ positive personnel. (Note: This type of cleaning and disinfecting will be performed by installation assets IAW Army Public Health Command (APHC) Technical Information Paper (TIP) No. 98-105-0421 and TIP No. 98- 120-0620).

Traffic Flow.

The Contractor shall maintain the free flow of vehicular and pedestrian traffic while conducting custodial service tasks.

Restoration of Real Property Damage.

Any damage to Government Real Property by the Contractor’s operations shall be restored to the original state at no additional cost to the Government (e.g. structural damage, damage to landscape or fencing, et al).

General Information.

1.7.1 Scope.

The Contractor shall perform custodial services in accordance with the PWS and the technical exhibits, including the Enterprise-wide Custodial Services Performance Standards. During performance of the contract, the Government reserves the right to add or delete facilities and/or the level of services required. A modification to the contract will be executed to incorporate these changes.

1.7.2 Locations to Receive Custodial Service

The work to be performed under this contract will be performed at (# of facilities scheduled for cleaning) Government facilities on (Installation Name). The Contractor shall provide the KO a schedule no later than (10) workdays prior to commencing work.

Schedule shall outline tasks to be performed by specific building and identify the timeline for the task to be accomplished. The KO will provide the Contractor with requirements to make changes to the schedule as they occur. A list of (USAG Name) buildings to be cleaned is located in Part 8, Attachment/Technical Exhibit Listing, TE 5.

1.7.3 Schedule of Services Work Log.

The Contractor shall keep a detailed log of work accomplished in each building receiving custodial services IAW performance standards.

• The log shall include relevant custodial cleaning task practices and the dates custodial cleaning task is completed.

• The Contractor shall submit this log to the COR not later than the 5th day of each month (Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Attachment 2/TE-2 – Deliverables Schedule, Deliverable, X).

1.7.4 Recognized Holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth ADD LN Holidays

1.7.5 Hours of Operation.

Normal hours of operation are between the hours of (the appropriate hours/days for your installation), Monday through Friday, excluding Federal holidays or when the Government facilities are closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

• The Contractor shall coordinate with Building Managers or the KO if no Building Manager is available to establish a schedule to conduct business if services are required outside of normal hours of operation. This schedule or any schedule changes shall be documented in an MFR and approved by the KO.

o (Installation specific, optional as CDCs may not be included in this contract)

The contractor shall clean CDCs only after all children have been released.

Custodial services shall not start until after xxxx hrs.

o The contractor shall perform service during the normal contractor working hours (xxxx-xxxx hours).

• The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when Government facilities are not closed for the above reasons.

Installation Closures.

When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a recognized Federal holiday, and when routine work is not scheduled for that day; or reschedule the work for the next business day following the closure.

Emergency Delays and Support.

• If the Contractor determines unsafe weather conditions or work environment is cause for an interruption of services, the Contractor shall notify the KO and his/her designated representative, the COR/ACOR, two (2) hours prior to curtailing operations (Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

o The Contractor shall obtain KO approval to resume operations.

• The Contractor shall coordinate with the DPW designated representative(s), the COR/ACOR and COTR, once guidance has been provided by the KO in preparation for and during emergency operations situations such as inclement weather, flood, active shooter, fire or other emergency situations.

Unforeseen Buildings Closures.

When an unforeseen building closure occurs on a regularly scheduled day of work (i.e., severe weather, training holiday, day of mourning, etc.).

• The Contractor shall reschedule the service on any day satisfactory to the customer and minimizes impact on the Contractor’s normal work schedule.

1.7.6 Place of Performance.

The work to be performed under this requirement will be performed throughout the entire area occupied by (Location Name) and at any pertinent locations in and around (Location Name). A map of (Location Name) is located in Part 8, Attachment/Technical Exhibit Listing, TE 6.

1.7.7 Type of Contract.

The government will award a FIRM FIXED PRICE (FFP) type of contract with some “As Required” CLINs (See Frequency Table located in Part 8, Attachment/Technical Exhibit Listing, TE-4 Municipal Custodial Services Tasks and Frequency Performance Standards).

1.7.8 Security Requirements.

(Installation Specific) The Government may require the contractor to provide service to a HIGHLY CLASSIFIED FACILITY. In such instances, the custodial contractor personnel shall be trained in security requirements and escorted during the entire time needed to complete the tasks outlined in this PWS at such facilities. Identify responsible POCs with proper security clearances and availability to serve as facility escort.

Access and General Protection/Security Policy and Procedures.

Contractor and all associated subcontractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (i.e., FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Physical Security.

At the close of each work period, the contractor shall ensure government facilities, equipment, and materials are secured.

Security Training.

In the event of a National Defense Emergency affecting (Installation), the (Installation) POC will immediately notify the contract POC. At that time, the contractor shall take immediate steps to cease all activities on the installation(s) and will cause all personnel to leave the installation(s) property until notice is given by the installation and (Installation) POC that National Defense Emergency conditions are no longer in effect.

1.7.8.3.1 Anti-Terrorism (AT) Level I Training.

IAW Department of Defense Instruction (DoDI) 2000.16, Vol. 1 DoD Antiterrorism Standards and Army Regulation (AR) 525-13 Antiterrorism, all Contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete Antiterrorism (AT) Level I awareness training within 30 calendar days after contract start date. The Contractor shall submit certificates of completion for each affected contract employee and subcontractor employee to the KO or COR within 30 calendar days after completion of training by all employees and subcontractor personnel on a recurring annual basis. AT Level I awareness training is available at the following site: http://jko.jten.mil (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

• If access to a computer is not available, the Government will provide AT Level I training to Contractor employees within 30 business days after contract start and maintain a copy of the attendance roster for one (1) year. Any Contractor hired http://jko.jten.mil/ after contract start will be required to receive AT Level I training within 30 calendar days either online or as provided by the Government. The Contractor must present the training certificate to the KO or designated Government representative/COR within 30 calendar days (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

1.7.8.3.2 iWATCH Training.

The Contractor shall brief the local iWATCH program (training standards provided by the Installation Anti-Terrorism Officer (ATO)) to all its’ employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to (Installation name), Military Police and the COR. The Contractor shall complete the training within 30 calendar days after contract award and within 30 calendar days of new employees commencing performance and send to the KO or designated Government representative/COR via both electronic and paper copy within 30 calendar days of completion (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

1.7.8.3.3 Operational Security (OPSEC) Awareness Training.

For contracts that require OPSEC Training. All contractor employees, to include subcontractor’s employees, requiring access to Army installation, facilities, controlled, access areas, and/or installation computers shall complete OPSEC Level I training within 30 days after contract start date or effective date of incorporation of this requirement into the contract. The Contractor shall provide either certificates of completion or dates of attendance at the (Explain how/where this training is provided.

Installation Specific), for each affected contractor employee and subcontractor employee to the COR, or to the Contracting Officer if a COR is not assigned, with 15 calendar days after completion of training by all employees and subcontractor personnel (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

1.7.8.3.4 Threat Awareness and Reporting Program Training.

For all DA contractors. Training will be completed within 30 days of assignment or employment to an organization and will undergo live environment TARP training will be completed annually IAW AR 381-12 Threat Awareness and Reporting Program. The Contractor shall provide either certificates of completion or dates of attendance at the (Explain how/where this training is provided. Installation Specific), for each affected contractor employee and subcontractor employee to the COR, or to the Contracting Officer if a COR is not assigned, with 15 calendar days after completion of training by all employees and subcontractor personnel (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

1.7.8.3.5 Local Health Protection Conditions

Contractor will comply with all national and DoD policies with regard to health protection issues including pandemic outbreaks. Local Health Protection Conditions (HPCON) change based on risk levels in the surrounding area (Location Name) and in cooperation with local, state and national guidance. The Contractor shall comply with installation and higher headquarters policies aimed at mitigating the spread of dangerous communicable diseases.

(If applicable) As of publication date of this document, (Location) has an installation mask policy in place in response to the coronavirus outbreak and IAW SecDef guidance.)

Key Control.

(If applicable) (If the Government provides any keys, card keys or combinations, this section will remain) The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards.

• No keys issued to the Contractor by the Government shall be duplicated.

• The Contractor shall develop procedures covering key control that shall be included in the QCP.

• Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

(If not applicable) (If the Government does not issue keys, key cards, or combinations this section will remain and remove all other language and subsections) The Government will issue no keys, key cards nor combinations to the Contractor.

1.7.8.4.1 Lost Keys.

• No keys issued to the Contractor by the Government shall be duplicated.

• The Contractor shall immediately report any occurrences of lost keys/key cards to the KO in the event keys, other than master keys are lost or duplicated.

• In the event a key is lost, the Contractor shall, upon direction of the KO, have the

Government re-key or replace the affected lock or locks.

• When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor.

• In the event a master key is lost, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.7.8.4.2 Prohibited use of Government provided keys or key cards.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees.

• No keys issued to the Contractor by the Government shall be duplicated.

• The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

Lock Combinations.

(If applicable) The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons.

• Whenever the contractor personnel who having access to the combination(s), no longer have a need to know such combination(s), the Contractor shall immediately notify the COR as soon as they become aware of the situation.

• These procedures shall be included in the Contractor’s Quality Control Plan.

1.7.9 Post Award Conference/Periodic Progress Meetings.

The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration Office as agreed upon and stated in the contract award document.

• When the KO, COR and DPW management meets with the Contractor to review the Contractor's performance, written minutes of meetings will be recorded by the Government and signed by the Requirements Authority (RA) and the KO.

• The written minutes will be distributed within five (5) business after the meeting.

• If any party does not concur with any portion of the minutes, the non-concurrence shall be provided in writing to the KO/COR within two (2) workdays following receipt of the minutes.

• Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

1.7.10 Government Roles and Responsibilities.

Contracting Officer (KO).

The KO is the only person authorized to make any changes in any of the requirements listed on this PWS; notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO.

• In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor.

• All contract administration will be affected by the KO.

• Communications pertaining to contractual administrative matters shall be addressed to the KO.

• No changes in or deviations from the terms and conditions shall be affected without a written modification to the contract, executed by the KO authorizing such changes.

• The KO will approve all Deliverables and plans required in this PWS.

Contracting Officer’s Representative (COR).

The KO will appoint a COR during the performance of this requirement.

• Additional Government personnel may be designated to assist in contract oversight IAW AR 70-13 Management and Oversight of Service Acquisitions.

• Other surveillance personnel may be designated as COR and shall be trained and appointed IAW DoDI 5000.72, Department of Defense (DoD) Standard for Contracting Officer’s Representative (COR) Certification.

• The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems.

• The COR will perform IAW the responsibilities and duties identified in the appointment letter.

1.7.10.2.1 COR Authority.

A letter of designation will be issued to the COR by the KO.

• A copy of the letter will be sent to the Contractor.

• The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery dates.

• The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

1.7.10.2.2 COR or Designated Government Representative Functions.

The COR or designated Government representative shall monitor all technical aspects of the contract and assists in contract administration.

• The COR or designated Government representative is authorized to perform the following functions:

o assure the Contractor performs the technical requirements of the contract;

o perform inspections necessary in connection with contract performance;

o maintain written and oral communications with the Contractor concerning technical aspects of the contract;

o issue written interpretations of technical requirements;

o monitor, document, and report Contractor's performance and notify both the

KO and Contractor of any deficiencies;

o coordinate availability of Government-Furnished Property and provides direction or assistance for site entry requests of Contractor personnel.

1.7.11 Specific Contractor Requirements, Roles and Responsibilities.

U.S. Residency.

All CONUS Contractor employees shall be legal U.S. residents.

• The Contractor shall immediately remove any employee that is not a legal U.S.

resident.

• The Contractor personnel shall be able to communicate clearly in the English language.

OCONUS Contractors employees should primarily U.S. residents but may utilize legal host nation residents.

Contractor Hiring Restrictions.

The Contractor shall not hire or subcontract with off-duty or former Government employees whose employment would result in a conflict of interest as defined in DOD 5500.7-R Joint Ethics Regulation 30 August 1993, to include change dated 17 November 2011.

Contractor Identification.

The Contractor shall ensure that personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees.

• The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

• Contractor owned/leased vehicles and trailers shall be clearly identified.

Standards of Conduct.

Contractor personnel’s conduct shall not reflect discredit upon the Government.

The Contractor shall ensure all personnel present a professional appearance while working on the Government installation.

• The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

• The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner.

• The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

• The Contractor shall ensure employee conduct complies with 41 USC §423, Procurement Integrity.

• The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

• The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

Contractor Key Personnel.

Contractor shall provide a resume of key personnel, who will be designated in writing, to the KO within one week of the contract award (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

These key personnel shall be available during normal duty hours.

These individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

1.7.11.5.1 Project Manager (PM).

The Contractor shall provide a PM who is responsible for the performance of the work.

• A minimum of two (2) years of documented service contract management experience with team management and scheduling of workflow is required.

• The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract.

• The name and contact information of the PM shall be provided to the KO and shall be (Installation specific) present and on-site, and available during normal duty hours.

• The PM shall be available by phone and email and return phone calls and emails (Installation specific) within a designated time frame.

• In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence.

1.7.11.5.2 Quality Control Manager (QCM).

The Contractor shall designate a full time QCM on site during normal duty hours.

• As a minimum, the QCM shall have at least two (2) years of documented relative custodial services experience and shall be responsible for the overall management and implementation of the Contractor's Quality Control Plan.

1.7.11.5.3 Quality Control Inspectors (QCI).

The Contractor shall designate QCI personnel sufficient to monitor Contract work to assure compliance with Government requirements.

• Depending on the size of the contract, the QCM may also serve as the QCI.

Phase In /Phase Out Period.

The Contractor shall prepare and submit (within ten (10) business days after contract award), a Phase In/Phase Out Plan to be implemented by the Contractor (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

• The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency.

• During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS.

• The Contractor shall commence all operations required by this PWS by the end of phase in period.

• On the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

• During the ten (10) business day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any and all operations under the contract.

• The Contractor shall fully cooperate with the successor Contractor during Phase Out and the Government so as not to interfere with future work or duties.

Quality Control

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he/she assures himself/herself that his/her work complies with the requirement of the contract. After acceptance of the quality control plan (QCP) the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system five (5) days prior to the plan being effected (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

Emergency Services.

1.7.11.8.1 Emergency Medical Treatment.

The Contractor or their employees shall immediately notify their supervisor of any incident requiring immediate emergency medical treatment.

• The Government may provide 911 emergency support ambulance service and/or DoD medical facility, if available. (Input Installation specific procedure/requirements, as needed)

• If injuries incurred while an employee is performing work under this contract, the contractor shall verbally notify the KO/COR no later than (NLT) two (2) hours after an emergency medical event, followed by a documented summary of events (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

• The Contractor shall be responsible for reimbursement of any cost of provided emergency medical treatment services provided to Contractor personnel.

• Reimbursement shall be paid to the U.S. Treasury. (as applicable per Installation Financial Management review and a Legal Opinion for this section.)

Accident Reporting.

• The Contractor shall comply with Operational Safety and Health Administration

(OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. (as applicable per Installation Safety Office) (Add Installation specific safety requirements for accident reporting)

• The Contractor shall provide a verbal report to the KO/COR within two (2) hour of each such occurrence followed up by an email documenting each such occurrence (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

• The Contractor shall adhere to reporting of mishaps IAW AR 385-10, The Army Safety Program (Chapter 3 Accident Investigation and Reporting, Chapter 4 Contracting Safety) and DA Pam 385-40, Army Accident Investigations and Reporting. (as applicable per Installation Safety Office) (Include Installation specific requirements)

Environment and OSHA.

IAW para. 1.4 Scope, any apparent conflict between compliance (with such local, State, and Federal environmental and occupational safety laws, rules, and regulations) and the requirements of the contract shall be immediately brought to the attention of the KO and authorized representative(s) (i.e., Environmental Officer, Safety Officer, and COR ) verbally.

• The Contractor shall notify the KO and authorized representative(s) via email outlining the details for each said conflict such that a final resolution is derived (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

• The Contractor shall be liable for all fines, penalties, and costs that result from violations of, or failure to comply with para. 1.4 Scope.

1.7.11.10.1 Safety.

The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract.

• The Contractor shall comply with AR 385-10, The Army Safety Program.

• All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO to halt any and all Contractor performance until such unsafe conditions are corrected.

• The Contractor shall take due caution not to endanger personnel during performance of this contract.

• Upon discovery of a serious hazard, the Contractor shall immediately notify the KO and designated authorized representatives verbally followed up with an email notification (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

1.7.11.10.2 Safety Plan.

The Contractor shall develop and implement a safety plan for its employees.

• The Contractor shall submit the safety plan to the KO/COR for review and acceptance within 30 business days after contract award (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

• Revisions shall be submitted to the KO/COR five (5) business days prior to the effective date of change (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

1.7.11.10.3 Spill Plan.

(Installation specific) (as applicable per USAG Environmental Office)

The Contractor shall comply with the Location Name’s Spill Prevention Control and Countermeasure Plan (See Part 8, Attachment/Technical Exhibit Listing TE X).

• The Contractor shall submit a Spill Plan to the KO or designated Government representative/COR for approval within XX calendar days of contract award (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

• The Contractor shall verbally notify the KO and COR, followed by written notification as required in the (Installation Name) Spill Plan, if the Contractor spills or releases any hazardous substances, (i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification.)

Asbestos Awareness.

(Installation specific) (as applicable per USAG Environmental Office)

IAW 29 CFR 1910.1101 Asbestos, all personnel that may come into contact with asbestos while performing work duties shall attend asbestos awareness training annually (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

• This training course is targeted for employees who may disturb asbestos containing materials while performing normal work duties.

• This includes all cleaning and custodial personnel.

See Part 8 Attachment/Technical Exhibit Listing, TE-X Name for a list of building containing asbestos materials.

1.7.12 Environmental Compliance.

(compliance with applicable Final Governing Standards will be required as applicable per USAG Environmental Office) The contractor shall implement the following environmental objectives in accordance with FAR 23.4; FAR 23.7; FAR 52.223-1 through 52.223-5; and based on EPA-issued guidance):

• Maximize the utilization of environmentally preferable products.

• Maximize the utilization of bio-based products. See USDA-designated items at http://www.biopreferred.gov or 7 CFR part 3201.

• Maximize the reutilization of nonhazardous and recovered materials.

• Eliminate or reduce the generation of hazardous waste and the need for special material processing (including special handling, storage, treatment, and disposal).

1.7.13 Safety Data Sheets.

For materials that have Safety Data Sheets (SDS) associated with them, the Contractor shall submit the SDS to the KO or designated Government representative (i.e., COR) for approval five (5) business days after contract award (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable, X).

• The Contractor shall adhere to all applicable requirements of the Installation Hazardous Waste Management Plan.

• The Contractor shall provide all materials, labor, training, transportation, and equipment for the handling and storage of hazardous materials or toxic materials.

http://www.biopreferred.gov/

PART 2

DEFINITIONS & ACRONYMS

2.0 Definitions and Acronyms.

Definitions.

2.1.1 AbilityOne Commission.

Formally known as “The Committee For Purchase For People Who Are Blind Or Severely Disabled”. This is the independent Government Agency responsible for the AbilityOne Program. (For more information, go to website http://www.AbilityOne.gov)

2.1.2 Acceptable Quality Level (AQL).

The AQL is the maximum percent defective (or the number of defects per hundred units) that, for purposes of sampling inspection can be considered satisfactory.

2.1.3 Carpet Care.

Cleaning and maintenance to keep carpet reasonably free of all stains, soil, and dirt.

Methods used for carpet care are vacuum cleaners and carpet shampooers.

2.1.4 Child, Youth and School Services (CYSS).

Overarching naming convention for Child Development Center (CDC); Youth Activity Center (YAC); and School Age Services (SAS) are Child, Youth and School (CYS), Services (CYSS). CYSS shall be used when referring to all programs.

2.1.5 Cleaning.

Removing stains, soil, and dirt. May be accomplished by chemical or mechanical means.

2.1.6 Contractor.

A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.7 Contractor Acquired Property (CAP).

Property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

2.1.8 Contracting Officer (KO).

A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

http://www.abilityone.gov/

2.1.9 Contracting Officer’s Representative (COR).

An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.10 Deficient Service.

A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.11 Deliverable.

Objective evidence that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.12 Disinfect.

This is the process of removing dirt and bacteria, with physically removing debris and bacteria with a chemical solution, killing any remaining germs on surfaces, which further reduces any risk of spreading infections and/or diseases.

2.1.13 Dry Buffing.

Procedure to utilize floor, buffing equipment to remove minor scratches and scuff marks without applying solution or wax.

2.1.14 Equipment.

A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

2.1.15 Exterior Windows

Windows surrounding entrances and exits of contracted buildings but not windows located on exterior walls.

2.1.16 Government Furnished Property (GFP).

Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes

Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

2.1.17 Government Property.

All property owned or leased by the Government. Government property includes both Government- furnished property and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

2.1.18 Government Project Manager.

The DPW Engineering Division, Project Engineer/Technician (i.e., COR/ACOR/COTR) assigned to manage this PWS.

2.1.19 Hard Surface Floor Care.

Hard surface floor care includes, but is not limited to tile, vinyl, rubber tile, mosaic tile, quarry tile, ceramic tile, marble, concrete, terrazzo, and linoleum. Floor care includes, but is not limited to dust mopping, wet mopping, scrubbing, stripping, waxing, re-finishing, or sealing.

2.1.20 High-efficiency Particulate Air Vacuum Cleaners (HEPA).

HEPA stands for high-efficiency particulate air, and it typically refers to a filter inside a machine. A true HEPA filter can trap 99.97 percent or airborne particles, minimizing dust, dander, and other common allergens in the air.

2.1.21 Heating, Ventilation and Air Conditioning (HVAC).

HVAC refers to the different systems used for moving air between indoor and outdoor areas, along with heating and cooling both residential and commercial buildings.

2.1.22 Institute of Inspection, Cleaning and Restoration Certification

(IICRC).

The certification and standard-setting non-profit organization for the inspection, cleaning, and restoration industries.

2.1.23 Interior Window.

Windows surrounding interior entrances and exits but not windows located on an exterior wall.

2.1.24 International Sanitary Supply Association (ISSA).

The leading resource for information, education, networking, and industry standards.

2.1.25 Lavatories/Latrines/Bathrooms.

A room containing commodes, urinals, toilets, partitions/stalls, washbasins, bathtubs, shower stalls, sinks, lavatories, faucets, fixtures, mirrors, floors, walls, and dispensers (soap. paper towels, toilet tissue).

2.1.26 Legal and Other Requirements.

Applicable Federal, State, local, DoD and Army laws, codes, regulations and other requirements.

2.1.27 Loss of Government Property.

Unintended, unforeseen, or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property.

Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:

• Items that cannot be found after a reasonable search;

• Theft;

• Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition; or

• Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair. Contractor shall prepare damage reports monthly and submit to COR.

2.1.28 Material.

Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

2.1.29 Non-Personal Services.

The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.