Attachment_1_GTLSS PWS_DRAFT.docx

National Geospatial-Intelligence Agency

Performance Work Statement

GEOINT Tradecraft Learning Support Services (GTLSS)

National Geospatial-Intelligence College

July 01, 2025

Table of Contents

Background and Scope – GEOINT Tradecraft Learning Support Services

Background Established in 1996, the National Geospatial-Intelligence College (NGC) is the GEOINT Enterprise’s premier provider of geospatial-intelligence tradecraft, professional development training/learning solutions, and GEOINT Professional Certification. The GEOINT Enterprise consists of the entire GEOINT community with partners both at a National and Allied level.

Figure 1

Instructor led National Geospatial-Intelligence College (NGC) training is primarily delivered at the National Geospatial-Intelligence Agency (NGA) east campus in Springfield, VA (NGA Washington), and west campus in St. Louis, MO (NGA St. Louis). Additional instructor led training is available at the five NGC Extended Learning Sites (ELS) as well as numerous other locations around the globe via Mobile Training Teams (MTTs). NGC also supports four military service schoolhouses with GEOINT curriculum to enhance service member initial entry training.

The NGC is a Council of Occupational Education (COE) accredited learning institution that delivers learning programs in GEOINT, leadership, and professional development for the GEOINT community. The NGC aligns learning opportunities to the agency’s mission, strategy, and goals and enables learning opportunities that are innovative, flexible, and tailored to the needs of GEOINT professionals.

The NGC Organization The five divisions that drive the NGC mission are: College Operations, GEOINT Learning, Workforce Learning, Learning Management, and GEOINT Professional Certification (Figure 1). Each division contributes a critical function that enables the NGC to achieve a vision of Shaping a Culture of Learning for the GEOINT Enterprise.

Figure 2

NGC’s GEOINT Instructors align to the GEOINT Learning Division (GLD), also referred to as HDNG, which contains five branches based on content areas. Those five branches and associated content areas are:

· Geospatial Analysis Learning Branch (HDNGA) – Provides education and training with a focus on the concepts and application of geospatial analytic tradecraft, methodology, and technology. Focus areas include: geospatial analysis, geographic systems, ABI, and Multi-int Analysis.

· Imagery Analysis and Sensors Learning Branch (HDNGI) – Provides education and training with a focus on the concepts and application of imagery analytic tradecraft, methodology, and technology. Focus areas include: imagery analysis, imagery exploitation systems (RemoteView and Orchestration Services), and GEOINT data sources (e.g. FMV, Spectral, OPIR, SAR, and TIR).

· Foundations and Collections Learning Branch (HDNGS) – Provides education and training with a focus on GEOINT tasking, collection, exploration applications, and concepts to answer intelligence questions within a geospatial context. Focus areas include: GEOINT Collections requirements and strategies, Foundation GEOINT data, products, and services, to include Human Geography, and Space/Counter-Space activities.

· Data Science Branch (HDNGE) – Provides education and training with a focus on the concepts and application of data, science, methodology, and application. Focus areas include: computational thinking, programming, statistics, visualization, and other data skills to enable the workforce to work in a data-centric environment.

· Core GEOINT Learning Branch (HDNGO) – Provides education and training, focusing on the concepts of analytic tradecraft, techniques, and methodology applied to cross-discipline, GEOINT issues. Focus areas include: foundational GEOINT learning, intelligence communications, critical and geospatial thinking, deployed analysis, and cyber GEOINT.

Refer to the NGC Course Catalog for courses aligned to each Branch along with course details.

Scope The GEOINT Tradecraft Learning Support Services (GTLSS) contractor shall provide the National Geospatial-Intelligence College (NGC) with GEOINT Subject Matter Experts (SMEs) that shall: deliver NGC’s Geospatial-Intelligence Tradecraft Instruction, conduct maintenance on NGC’s GEOINT courseware, and support development of new NGC GEOINT learning solutions. The Contractor shall also support NGC governance and policy, and partnerships across the organization. The tasks associated include: course delivery, curriculum management and maintenance, and course development support/implementation. The Contractor shall provide a collaborative team of SMEs with different GEOINT tradecraft disciplines that will instruct/maintain NGC developed learning solutions to help promulgate GEOINT doctrine and concepts.

The GTLSS contract is designed to meet the training needs of the GEOINT Enterprise. Some examples of the requirements defined by the GEOINT Enterprise include the following:

· Aeronautical and Maritime Analysis

· Applied Science

· Cartography

· Collaborative Analytic Approaches

· Critical Thinking

· Data Science

· Emerging GEOINT Source, Techniques, and Data

· GEOINT Collection and Requirements Management

· GEOINT Foundational Knowledge

· Geographic Information System (GIS)

· Geospatial Analysis/Statistics (GA)

· Human Geography

· Imagery Analysis

· Imagery Analyst Systems

· Imagery Science

· Intelligence Writing and Briefing

· Light Detection and Ranging (LIDAR)

· Mensuration

· Motion Imagery

· Moving Target Indicators (MTI)

· Multi/Hyper Spectral Imagery (MSI/HSI)

· Object Based Production/Structured Observation Management/Activity-Based Intelligence (OBP/SOM/ABI)

· Overhead Persistent Infrared (OPIR)

· Polarimetric Imagery (PI)

· Space/Counterspace

· Structured Analytic Approaches

· Synthetic Aperture Radar (SAR)

· Thermal Infrared (TIR)

The NGC breaks requirements into five content areas (Core GEOINT, Data Science, Foundations and Collections, GA Learning, and Imagery and Sensors), and then into specific focus areas. NGC structures its course catalog around each specific focus area. The GTLSS contractor is required to provides SMEs for the following specific NGC defined focus areas:

· Geographic Information Systems

· Activity-Based Intelligence

· SIGINT for GEOINT

· Geospatial Applied Skills

· Intelligence Communications

· Cyber for GEOINT

· Pre-Deployment

· Critical Thinking

· Foundational GEOINT

· GEOINT Systems

· Imagery Analysis

· Imaging Science

· Computational Thinking, Data Analysis, and Modeling

· Mathematics

· Computer Science and Programming

· Visualization

· Human Geography

· GEOINT Requirements Management

· Foundational GEOINT

· Geospatial Open Source

· Space/Counterspace

Applicable Documents Documents specifically required for execution of this PWS include but are not limited to those listed below. These documents are attached.

· NGC Instructor Handbook

· NGC Course Catalog

· NGC Instructor Certification and Qualification CONOPS

· DoDM 3115.11 DoD Intelligence and Security Training Standards

· DD254

1. Requirements

Program Management Program Management The Contractor shall provide the necessary resources, qualified personnel, technical processes and infrastructure to effectively manage, perform, and administer the requirements of this contract. The Contractor shall ensure effective program management to seamlessly transition to (phase-in) and from (phase-out) this contract. The Contractor shall have a single point of contact (e.g. Program Manager) between the Government and contractor personnel. The Contractor shall incorporate quality control and risk mitigation practices, and report to Government on progress and program outcomes.

3.1.1.1 Reports and Meetings

The Contractor shall provide all necessary support, collaboration, and active participation for the following reports and meetings:

3.1.1.1.1 Resource Meetings

A weekly resource meeting to discuss various topics, such as changes in personnel, travel, schedules, emerging issues, and the Contractor’s plan of action (Contract Data Requirements List (CDRL) A0001). Weekly resource meetings shall only include topics pertinent to NGA management. In addition, the NGA PMO or the Contractor may convene additional separate meetings, as necessary, to discuss other issues or questions as they arise. The Contractor shall provide an electronic copy of the meeting minutes to the COR within two business days following the meeting. (CDRL A0002)

3.1.1.1.2 Monthly Program Management Reviews (PMRs)

The Contractor shall conduct monthly meetings to deliver updates to the Government on program status and performance outcomes (CDRL A0004). The agenda and scheduling of the PMR shall be coordinated with the Contracting Officer’s Representative (COR) and its content shall accurately depict the current status of performance against contract requirements (section 3.2 Tasks) and relevant financial information. This monthly meeting shall also include: status of action items from the previous meeting, summary of contract instructor performance (Level 1 Survey Data), summary of contract instructor certification status (initial and sustainment), contract qualification overview, execution against course delivery schedule, and breakout by content area / branch of other PWS tasks (ex: maintenance) assigned and their status. The PMRs shall be in person or virtual, as designated by the COR, no less than monthly. In addition, the Contractor shall provide a copy of the pre-meeting agenda, updates on staffing, small business subcontracting goal attainment, training compliance, quality control updates, travel, any security incidents, to the COR five business days prior to the meeting (CDRL A0003) and post-meeting minutes within two business days following the meeting. (CDRL A0005)

The Government will provide the Contractor with feedback at the meeting. The Contractor shall adjust as needed throughout the period of performance based on performance outcomes and feedback from the Government.

3.1.1.2 Cost Tracking and Invoicing

The Contractor shall provide all necessary support, collaboration, and active participation for the following cost tracking and invoicing.

3.1.1.2.1 Cost Tracking

The Contractor shall maintain and report out on all current and projected contract costs for each period of performance. This includes reporting twice a month (1st and 15th of the month) the actuals incurred to date, and estimated total at completion for every LCAT position in their staffing plan (CDRL A0006). This also includes creating a travel tracker at the beginning of each period of performance that includes estimates for all planned Mobile Training Team (MTT) events, tracking projected costs for future trips and actual costs for trips that have already been invoiced (CDRL A0007).

3.1.1.2.2 Invoicing

The Contractor shall submit all invoices NLT the end of the following month in which the services were performed. (e.g. Invoice for services performed 01-31 October would be submitted NLT 30 November) (CDRL A0008).

SME Tasks The Contractor’s SMEs shall support course delivery, course maintenance, and provide technical expertise to the development of new learning solutions.

Course Delivery The Contractor shall provide SMEs to become certified and qualified as NGC Instructors in order to collectively instruct the NGC GEOINT Curriculum via multiple delivery methods (classroom, blended, synchronous/asynchronous online, video, and/or performance support). The Contractor shall adhere to all of NGC’s professional conduct policies and guidelines, as outlined in the NGC Instructor Handbook. Professional conduct policies and guidelines include: academic integrity, sexual harassment and fraternization, dress and appearance, and the grievance process. The Contractor shall complete all tasks necessary to prepare courses for delivery (classroom set-up) as well as all coordination to ensure successful delivery of courses (session management).

3.2.1.1 Certification and Qualification

The Contractor shall meet all requirements under the NGC Instructor Certification and Qualification Program, which is detailed in the NGC Instructor Certification and Qualification CONOPS. The NGC Instructor Certification and Qualification Program provides a formal framework that ensures NGC instructors achieve and maintain the common standards established by DoDM 3115.11, and maintain the level of knowledge and skills necessary to instruct NGC courses. NGC utilizes a three-phase approach: certification, qualification, and sustainment.

· Certification is the credential given when an NGC instructor demonstrates the knowledge and skills to effectively facilitate a lesson with a live audience that the NGC formally assesses using the instructor observation rubric approved for instructor certification. The NGC Faculty Development team manages the certification requirements and processes.

· Qualification is the credential given when an NGC instructor demonstrates content proficiency and effective delivery of an NGC course or block of instruction that the NGC assesses using the instructor qualification rubric. The GEOINT Learning Division Course Managers oversee qualification requirements for the individual courses.

· Sustainment is part of the certification and qualification compliance requirement for NGC instructors to continue their professional growth by remaining current in their instructor and technical tradecrafts.

The Contractor is responsible for all the cost associated for all commercially available trainings and certifications.

The Contractor shall receive their NGC initial certification (through the completion of the Fundamentals of Instructional Facilitation (FIF) Course) within the first 3 months of being assigned to the contract. An Instructor Qualification Plan (IQP) will be established by the NGC Branch Chief (BC) and/or Course Manager (CM) and the Contractor shall become qualified in one of the five (at a minimum) content area subsets (described in section 3.2.1.3) within 3 months of successfully completing the FIF course. Subsequent qualifications tied to an IQP shall be successfully completed within the IQP’s established timeframe.

The Contractor shall provide monthly updates to the NGC Faculty Development Team, and COR as to each Instructors status related to the NGC Instructor Initial/Sustainment certification requirements (CDRL A0009).

The Contractor shall maintain an unclassified online dashboard, using either Excel and/or Tableau, that shows real-time qualification status of each Instructor, and includes courses they are qualified to instruct as well as any progress they are making towards other course qualifications (CDRL A0010). The dashboard shall be made available to the COR and the HDNG Branch Chiefs. Any updates to the qualification dashboard shall also be included during the weekly Resource Meetings (CDRL A0001) and monthly PMRs (CDRL A0004).

Failure to meet the NGC certification and qualification requirements within the allotted time will prevent that person from instructing; except where needed to complete a new qualification.

3.2.1.2 Session Management

The Contractor shall complete all necessary administrative duties before, during, and after each course session. Administrative responsibilities vary depending on the delivery method (ex. in-person, virtual) and location of the session (ex. main NGA-campus, ELS, MTT). The NGC Instructor Handbook lists the specific responsibilities based on the course type and modality.

The Contractor shall work closely with the Course Manager and the NGC Registrar’s office prior to the start of the class to obtain up-to-date session information, including classroom location and student enrollment. The Contractor shall complete all necessary tasks related to classroom setup, which includes but is not limited to: arranging desks/chairs, checking out necessary equipment, ensuring systems are working, displaying necessary door signs for class, and setting up student accounts (when applicable).

At the end of each session, the Contractor shall complete all necessary tasks related to closing out a session, which includes but is not limited to: returning the room to its original configuration, discarding classified materials, returning checked out equipment, submitting final class roster to NGC Registrar, and submitting all student (level-1) surveys to the HDS Performance Management Team immediately after the session has ended. (CDRL A0011)

3.2.1.3 Instruction

NGA partners and U.S. DoD units submit training requirements six months prior to the NGC’s schedule creation. Using this data, along with projected throughput from the analytic directorates, and planned capacity, the NGC builds the first draft of the schedule. The GEOINT Learning Division (GLD) then assigns NGC Government adjunct instructors with the desire to teach to their preferred sessions, which on average accounts for less than 10% of the total number of required instructors. These adjunct instructors teach alongside contract instructors. Once the GLD accounts for the adjunct instructions, the division will release the requested sessions to the GTLSS contract at least 60 days prior to the start of the semester. October 1st and April 1st are the beginnings of each semester. July and January are the normal schedule release dates to the contract.

The Contractor shall create an electronic Semester Course Schedule Instructor Plan (CDRL A0012) that shows instructor staffing to meet the NGC Semester Course Schedule and deliver this plan to the COR and HDNG Branch Chiefs within 15 business days of the draft Semester Schedule being released to the Contractor. The Contractor shall include what Instructor(s) they will schedule for each offering and any potential conflicts based on the assigned Instructors other course qualifications.

The Contractor shall provide two certified/qualified Instructors for each course offering. The Government may substitute a contractor Instructor with an NGC Adjunct Instructor if an Adjunct is available. The Government may also allow only one contract Instructor to deliver the session based on the course material, logistics required, and student enrollment. The Contractor shall receive prior approval from the Government if planning to use a single contract Instructor for an individual course offering. This coordination/approval would take place when building the Semester Course Schedule Instructor Plan (CDRL A0012).

The Contractor shall support the delivery of NGC courses through the execution of NGC’s Semester course schedule. The Contractor shall deliver courses in the approved modality, which includes classroom in-person, blended, synchronous/asynchronous online, video, and performance support (CDRL A0013).

The Contractor shall ensure that all students have a robust learning experience and have the support needed to utilize the knowledge and skills effectively and confidently to meet the course objectives. The NGC encourages instructors to personalize their lessons to increase curriculum relevance while not departing from the approved NGC syllabus. If an Instructor has questions on how to effectively facilitate a certain instructional method and/or strategy, the Contractor shall reach out to the NGC Faculty Development Team, or their respective Course Manager (CM) / Branch Chief (BC) for support. All Instructors shall perform better than or no less than one standard deviation away from the NGC average (e.g. 4.8) on the Instructor Quality rating on Level 1 Surveys for each session.

3.2.1.3.1 Guest Lecturers

In support of Course Delivery, NGC may allow contract guest lecturers to deliver course content. A guest lecturer is someone who is a SME in their field, and qualified (by a GEOINT Learning Division Course Manager) on specific courses or lessons within a course. When a guest lecturer is delivering course content, an NGC Certified Instructor (contractor or Government) shall be present during the facilitation at all times. The guest lecturers themselves do not have to meet the certification requirements under the NGC Instructor Certification and Qualification Program. All use of guest lectures shall be pre-approved by the GEOINT Learning Division during the creation of the Semester Course Schedule Instructor Plan (CDRL A0012). Guest lecturers are not intended to take the place of an NGC Instructor, nor are they intended to be used to circumvent the NGC Instructor Certification and Qualification Program. Typical uses for a guest lecturer may include co-delivery of an infrequent course offering with a very niche focus area, co-delivery to launch a new NGC course with a higher level of learning, or in furthering the knowledge of existing SMEs/Instructors on a more advanced aspect of a focus area.

Curriculum Management and Maintenance The NGC Curriculum Audit and Maintenance (CAM) Team oversees both maintaining file and folder management procedures for all NGC Gold Copy (final copy) curriculum and assigning/managing all annual NGC course maintenance efforts. To help facilitate completion of these tasks by Instructors, the NGC assigns CAM Curriculum Advisors (CA) to each course and works with Course Managers to save all curriculum changes to the Gold Copy. The CAM CA is the Instructor’s primary resource for questions related to file folder management, and course maintenance, but the CM is responsible for assigning/managing all ad-hoc maintenance tasks. The Contractor shall work with the CAM Team to perform all curriculum management and maintenance related tasks (listed below).

3.2.2.1 Curriculum File and Folder Management

The Contractor shall work with the NGC CAM Team and their respective Course Manager to support course continuity, course content accountability, and NGC file management. The Contractor shall adhere to file and folder management procedures for NGC courses that are in place for all NGC team members who create, file, store, and maintain course materials. The Contractor shall ensure a consistent structure and process for managing NGC curriculum, safeguarding approved course materials, and supporting file accessibility for all authorized individuals. The Contractor shall only instruct using the “classroom folder” which contains the final, Gold Copy version of the course content for delivery.

3.2.2.2 Curriculum Maintenance

The NGC Curriculum Audit and Maintenance (CAM) Team determines the health of every NGC course, based on the courses: currency, congruency, relevancy, and efficiency. The CAM Team conducts audits of every NGC course annually, and is responsible for assigning and tracking the execution of all maintenance tasks for NGC courses. In addition, GLD Course Mangers construct ad hoc maintenance tasks through student comments, instructor observations, or required timely updates (software version updates, changes in data locations, sensor replacements, etc.). Approved maintenance tasks (annual or ad hoc) are assigned to the Contractor using the NGC Course Task Tracker for completion. To perform maintenance tasks on an NGC instructor led course in the catalog, the Contractor, shall be qualified on that course. The Contractor shall also perform maintenance on any 1000 level web-based training (WBT) course that falls under a higher-level course which they are qualified in. The Contractor shall provide curriculum maintenance in accordance with the NGC Instructor Handbook.

The Contractor shall complete all maintenance tasks assigned to them in the NGC Course Task Tracker by the required date and in the format requested by the Curriculum Audit and Maintenance Team (CDRL A0014).

During performance, if changes to the curriculum are identified, the Contractor shall notify their respective Course Manager or Branch Chief with the recommended improvements as they are identified. If recommendations are accepted, they will be assigned using the NGC Course Task Tracker.

3.2.3 NGC Course Development Support and Implementation

As NGA evolves, the need for new NGC courseware remains constant. The NGC Corporate Requirements Team works closely with NGA Tradecraft and Training managers to capture and vet new training requirements. Corporate Requirements send approved course requests to the NGC Learning Development (LD) Team for design and development. NGC launches new instructor led courses three times a year: January, May, and September. Newly added courses will be incorporated into the NGC Semester Course Schedule and executed under 3.2.1.

It is outside the scope of the GTLSS contract to develop new NGC learning solutions (courses, workshops, seminars, etc.). New learning solutions are developed by Instructional Systems Designers (ISD) under a different contract. However, under the GTLSS contract, the Contractors are instrumental in providing subject matter expertise to support new learning solution development. This support is given by providing expertise on technical skills and tradecraft requirements related to the new learning solutions.

3.2.3.1 Technical Expertise Supporting Content Creation

Integrated Development Teams (IDT), which are led by NGC’s Learning Development (LD) Team, develop the new NGC learning. IDT’s are comprised of NGA Tradecraft Representatives, LD Government Project Managers (PM), NGA Workforce SMEs, and GEOINT Learning Division (GLD) participants to include Course Managers (CM) and GTLSS Contractors.

The Contractor shall participate in all IDT’s meetings (as assigned by the Learning Development Team) and provide input associated to both their content area expertise and their instructional expertise.

The Contractor shall complete all assigned tasks supporting new course development in the NGC Course Task Tracker and deliver the tasks in the format requested by the Learning Development Team (CDRL A0015). The level of effort for each task varies depending on the learning solution being developed and the level of learning required to meet solution objectives.

There are two common ways the Contractor supports new course development. The most common task is providing input during the development of new content created by the Learning Development Team. The other way is through the Contractor generating new content. Contractor-generated new content is typically initiated through the knowledge of a technical expert or SME, who recommends or offers new course content material. When the Contractor provides new content, a designated NGC Tradecraft Representatives will validate all the content delivered by the GTLSS Contractor as part of 3.2.3.1 prior to final integration into a learning solution.

3.2.3.2 New Course Implementation

The Contractor shall be knowledgeable of course content and qualify on the courseware prior to an NGC course launching into the NGC catalog and schedule. Once a course completes development with the NGC Learning Development (LD) Team, it is passed to the GEOINT Learning Division (GLD) for implementation. The Contractor is required to work with the assigned GLD Course Manager (CM), prior to course development completion, to create and execute a course implementation schedule for each new course (CDRL A0016 and CDRL 0017). The implementation schedule is comprised of three components: dry-run(s), pilot, and launch.

· Dry-run – Takes place when the GLD Course Manager arranges a meeting with the GTLSS Instructor(s), the Instructional Systems Designer (ISD) (who developed the course), and Tradecraft Representatives in order to walk through the courseware and answer any question the Instructor may have. This is the first step in qualifying an instructor(s) to a new course.

· Pilot – Takes place when the GTLSS Instructor(s) delivers the course to a preselected target audience. Tradecraft Representatives and the Course Manager use this step to qualify the instructor(s) technical acumen associated with the course.

· Launch – Takes place when the course is available in the NGC Course Catalog and students can register. Qualified GTLSS Instructors now have the responsibility to present this material without the Course Manager or any other additional support.

The GLD Course Manager will provide updates to the Contractor to maintain awareness on new course development completion dates. The Course Manager will request access to the new course materials from the NGC Learning Development Team 45 days prior to the development completion date for the course, and provide the Contractor with the materials.

The Contractor shall provide the GLD Course Manager and NGC Learning Development Team with an electronic version (email) of the dry-run schedule NLT 30 days prior to the development completion date for the course. (CDRL A0016) The Contractor is required to have familiarization with the courseware in order to actively participate in the dry runs.

Within seven days of completing the dry run(s), the Contractor shall coordinate (via email) a pilot date with their respective Course Manager, and the Learning Development Team (CDRL A0017). If for any reason the pilot is unsuccessful and needs to be re-ran, the pilot schedule will be revised.

The GTLSS Contractor shall complete the dry-run(s), pilot(s), and qualifications process for implementation on the new course within 90 days of the end of course development. The GTLSS Contractor shall coordinate and schedule the dry-run and pilot date(s) with the LD and Tradecraft Representatives.

3.2.4 Additional SME Support

The Contractor shall provide support for special projects, including ad hoc activities and tasks, which will be detailed as they arise, but which will be within the general scope of this PWS. These requirements are defined as additional quantities or tasks specifically detailed within the PWS. Each project would be priced and managed as an individual project.

General Requirements Quality Assurance Surveillance Plan (QASP) The Government will utilize a QASP to monitor the contractor’s performance on the contract. The QASP is a living document and can change at any time during the life of the contract. As such, the Government reserves the right to unilaterally edit the QASP at the Government’s discretion.

Quality Control Plan (CDRL 0018) The Government is committed to a highly interactive relationship between quality control by the contractor and quality assurance by the government recipient of services. This relationship shall be achieved through an effective Quality Control Plan (QCP) dedicated to ensuring the best possible products and services to end users. The contractor shall provide their final written QCP in accordance with this PWS and as outlined in the deliverables schedule.

The Contractor shall establish and maintain a QCP to ensure the requirements of this contract are provided as specified by describing the inspection system for the requested services listed in this PWS. The CO/COR will notify the contractor of acceptance or areas requiring discussion. The QCP shall be finalized IAW the discussions and submitted not more than 35 calendar days after contract award. The QCP shall be updated as changes occur. Each update shall be submitted to the COR and CO for review and acceptance.

The Contractor’s QCP shall demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance. The QCP shall be developed to specify the contractor’s responsibility for management and quality control actions to meet the terms of the contract. The QCP, at a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints.

Transition Plan (CDRL A0019) The Contractor shall develop and maintain a Transition Plan that includes an itemized list of program and project information critical to contract transition. The plan shall include, but not limited to, areas of potential cost savings, staffing, and course coverage. In addition, it shall address, at minimum, objectives of the transitions, the contractor’s roles and responsibilities, planning and implementation, scheduling, and reporting as part of transition activities in order to ensure full performance is completed during all transitional activities. An initial transition plan shall be provided at time of proposal. The Transition Plan shall then be updated and delivered 10 days prior to the contract kick-off meeting, and then again 90 days before the end of the contract (CDRL A0019).

4.3.1 Phase-In Period

The phase-in period shall be completed 90 days after the contract start date. The Contractor shall have all Key Personnel available full time at contract start. At least 50 percent of all remaining personnel shall be working full-time within 30 days of contract start and 100 percent by the end of the transition period.

During the phase-in period, the Contractor shall become familiar with performance requirements, obtain their IC badge, Common Access Card (CAC), and complete any Government required training.

Kick-Off Meeting (CDRL A0020) The contractor shall lead a contract kickoff meeting with the Government Program Management (GPM) Team within 5 business days of the contract start. The Kickoff Meeting Agenda is due at least 1 business day prior to the kick-off meeting, to the COR. To minimize any decreases in productivity and to prevent possible negative impact on additional services, the contractor shall have all key personnel available to perform at contract start.

At a minimum, the contractor shall present the following during the kickoff:

· introduction of all key personnel and transition team members

· overview of transition plan

· overview of staffing plan

4.3.2 Phase-Out Period

Prior to the completion of this contract, an observation period may occur, at which personnel of the incoming contractor may observe operations. This will allow for orderly turnover of information, facilities, equipment, and records and will help to ensure continuity of services. The outgoing contractor is ultimately responsible for performing full services IAW the contract during the phase-out period and shall not defer any requirements for the purpose of avoiding responsibility or of transferring such responsibility to the succeeding contractor. The outgoing contractor shall fully cooperate with the succeeding contractor and the government, as not to interfere with their work or duties.

Performance Requirement Summary (PRS)

The Performance Requirement Summary (PRS) provides the basis for measuring performance for the Government’s objectives, outlining the minimum acceptable levels of service required for each performance requirement standard.

Contract Execution

PWS Sections 3.1 3.2 The Contractor shall perform all services throughout the period of performance, beginning the first day after the transition-in period.

Reduced Government Surveillance.

Exercising the next option year

Program Management

PWS 3.1

The Contractor shall submit all invoices NLT the end of the following month in which the services were performed. (e.g. Invoice for services performed 01-31 October would be submitted NLT 30 November)

No less than 95% of all program management contract deliverables (other than invoices) are submitted on time and in Government approved format.

No less than 100% of all invoices are submitted on time and in Government approved format.

(Delayed invoices may be allowed with Government’s written approval NLT 14 days before original due date) Document Past-Performance report card, paying attention to performance that failed to meet the standard. Consideration to exercise option.

Resubmission until approved by the Government Document Past-Performance report card, paying attention to performance that exceeded the standard.

Reduced Government Surveillance.

As invoices are received.

Instructor Certification for Subject Matter Experts (SMEs)

PWS 3.2.1.1

The Contractor shall provide SMEs that shall become certified as NGC Instructors, to include meeting all initial and sustainment certification requirements.

No less than 100% of Contract SMEs complete initial Instructor certification requirements within the first 3 months of onboarding and remain certified while supporting NGC courses.

(The contractor shall not be at fault for cancellations or if the frequency of course offerings impacts certification timelines beyond the contractor's control) Document Past-Performance report card, paying attention to performance that failed to meet the standard.

Consideration to not exercise option.

Document Past-Performance report card, paying attention to performance that exceeded the standard.

Reduced Government Surveillance.

Instructor Qualification for Subject Matter Experts (SMEs)

PWS 3.2.1.1

The Contractor shall provide SMEs that shall become qualified as NGC Instructors, to include meeting all initial and sustainment qualification requirements.

No less than 100% of Contract SMEs become qualified in one of five (at a min) content areas within 3 months of becoming certified, and remain qualified while supporting NGC courses.

(The contractor shall not be at fault for cancellations or if the frequency of course offerings impacts qualification timelines beyond the contractor's control) Document Past-Performance report card, paying attention to performance that failed to meet the standard.

Consideration to not exercise option.

Document Past-Performance report card, paying attention to performance that exceeded the standard.

Reduced Government Surveillance.

Instruction (staffing)

PWS 3.2.1.3

The Contractor shall provide two certified and qualified Instructors (at a min) for each course offering.

No less than 99% of all NGC GEOINT course offerings shall have two certified and qualified Instructors.

(Exceptions made where the Government substitutes with an Adjunct, or where the Contractor has prior written approval to provide a single instructor for specific offerings) Document Past-Performance report card, paying attention to performance that failed to meet the standard.

Consideration to not exercise option.

Document Past-Performance report card, paying attention to performance that exceeded the standard.

Reduced Government Surveillance.

Instruction (execution)

PWS 3.2.1.3

The Contractor shall support the delivery of NGC courses through the execution of NGC’s FY course schedule.

No less than 99% of the Government approved FY course schedule shall be executed.

(Exceptions made for cancellations beyond the Contractor’s control)

Document Past-Performance report card, paying attention to performance that failed to meet the standard.

Consideration to not exercise option.

Document Past-Performance report card, paying attention to performance that exceeded the standard.

Reduced Government Surveillance.

Instruction (performance)

PWS 3.2.1

Consideration to not exercise option.

Document Past-Performance report card, paying attention to performance that exceeded the standard.

Reduced Government Surveillance.

Curriculum Maintenance

PWS 3.2.2.2

Document Past-Performance report card, paying attention to performance that exceeded the standard.

Reduced Government Surveillance.

Technical Expertise Supporting Content Creation

PWS 3.2.3.1

The Contractor shall complete all assigned tasks that support new course development.

Document Past-Performance report card, paying attention to performance that exceeded the standard.

Reduced Government Surveillance.

New NGC ILT Course Implementation

PWS 3.2.3.2

The Contractor shall support and implement all new NGC ILT courses in accordance with the NGC Launch Schedule.

No less than 100% of the new NGC ILT courses shall be launched within their projected schedule.

(Exceptions made for changes beyond the Contractor’s control)

Document Past-Performance report card, paying attention to performance that failed to meet the standard; Consideration to exercise option.

Document Past-Performance report card, paying attention to performance that exceeded the standard.

Reduced Government Surveillance.

Data Deliverables

PWS 5

after no more than one edit cycle.

Provides Professional and Courteous Service

PWS 3.1

PWS 3.2

Place of Performance The Contractor shall perform the work under this contract primarily on-site from the NGA facility sites in Washington DC and St. Louis Missouri. Unclassified performance at an off-site location is permissible, provided the contractor can be available on-site within 90 minutes. Mobile Training Teams will also include travel to sites in Tampa, FL, Honolulu, HI, Molesworth, UK, Denver, CO, Dayton, OH, and other CONUS and OCONUS locations as directed by the Government. Historically, ELS and MTT courses have accounted for approximately 23% of the ILT courses delivered.

Due to limited seating space at the NGA, an on-site full-time equivalent cap will be placed on both NGA Washington and NGA St. Louis sites. Contractor seating shall not exceed 39 seats on-site at NGA Washington and 13 seats on-site at NGA St. Louis. The Contractor Program Manager shall manage their allotment of seats while keeping the COR updated regarding contract seating within their allotment.

All Key Personnel shall be located on-site at the following locations: Program Manager (NGA Washington), Deputy Program Manager (NGA Washington or NGA St. Louis), CORE GEOINT Lead (NGA Washington or NGA St. Louis), Data Science Lead (NGA Washington or NGA St. Louis), Foundations and Collections Lead (NGA Washington), Geospatial Analysis Lead (NGA Washington or NGA St. Louis), Imagery and Sensors Lead (NGA Washington).

Travel The Contractor shall travel locally within and between the Washington DC and St. Louis, MO areas to support the GTLSS requirements. In addition, temporary duty (TDY) travel will be required to Tampa, FL, Honolulu, HI, Molesworth, UK, Denver, CO, and Dayton, OH in the fulfillment of the duties outlined in this PWS. Travel to deliver content at ELS sites and MTT locations (CONUS and OCONUS) is also required. Historically, ELS and MTT courses have accounted for approximately 23% of the ILT courses delivered. The Contractor shall maintain a travel forecast and expenditure tracker to enable prioritization of travel requests and shall report status of ongoing travel expenses within the monthly PMR meetings with the Government.

Trips shall be approved by the COR prior to travel arrangements being made. The Contractor is responsible, after approval from the COR, for performing all travel logistics and paying for all travel costs and per diem-related expenses for any required travel. Cost estimates for travel requests shall be provided to the COR at least 30 days in advance of the travel (CDRL A0021).

When an Instructor travels to support an MTT (or any other deliverable related, pre-approved travel), travel time is considered part of their normal duty hours. The Contractor PM is responsible for adjusting the traveler’s duty schedule either before or after the MTT to accommodate for travel time.

Travel costs are cost-reimbursable. Travel expense amounts and applicable receipts shall be provided to the Contracting Officer’s Representative within 30 days of completion of respective trip and included in the subsequent Invoice. Travel costs shall be reimbursed by NGA to the extent that they are reasonable, allocable, and allowable under FAR 31.205-46. All travel expenses (minimum/maximum) shall align with Joint Travel Regulation (JTR) in order to keep expenses in-line with Government and Military Expenses. The per diem allowance shall not be allowed when the period of official travel is 12 or fewer hours during the same calendar day or when travel is performed within a 50-mile radius from duty location. Travel by privately owned vehicle outside the 50-miles radius will be reimbursed at the current General Services Administration (GSA) approved mileage rate. Current travel policy and per diem rates may be obtained on GSA’s website.

The Contractor shall maintain receipts for all travel for the life of the contract. This includes receipts submitted by sub-contractors. The Contractor shall provide the Government PM office copies of receipts attached to invoice at time of submittal.

Any travel expenses incurred by the contracting company management team as part of “site visits” or requests for on-site performance will not be reimbursed by the Government and are not part of the normal travel plan.

Off-Site Performance Regardless of performance location, the contractor shall be responsible for performing all classified and unclassified requirements of the contract.

The Government will not reimburse the contractor for any separate costs associated with off-site performance. The contractor shall maintain adherence to proper security classification rules and standards while operating in an off-site location.

4.7.1 Off-Site Performance Location

Contractors shall be able to be recalled to the duty site within 90 minutes while performing off-site. No performance shall be conducted during leave.

4.7.2 Invoicing and Reporting

Performance will be monitored by the COR and HDNG Government Course Managers (CMs). The Contractor shall include a consolidated monthly report in conjunction with the Monthly Program Management Report (PMR) (CDRL A0007) deliverable for all of the off-site work activities. Details in the report shall include the following minimum information:

· Contractor Name(s)

· Description of activities performed

· CLIN(s) charged

Organizational Conflict of Interest Performance under this…