Attachment 1 FMT PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

618th AIR OPERATIONS CENTER (AOC)

FLIGHT MANAGER (FM) TRAINING SUPPORT

12 Mar 26

Headquarters Air Mobility Command (AMC) 618th Air Operations Center

Tanker Airlift Control Center (TACC) Flight Management Division (MODM)

Procuring Office: 763 Enterprise Sourcing Squadron (ESS) 510 POW/MIA Dr. Bldg. P40, Suite E1004

Scott AFB, IL 62225-5022

Requiring Office: 618 AOC (TACC)/MODM

604 Tyler Street Scott AFB, IL 62225-5303

PERFORMANCE WORK STATEMENT (PWS)

FOR

618th AIR OPERATIONS CENTER (AOC)

FLIGHT MANAGER (FM) TRAINING SUPPORT

1. FM Training - Description of Services.

1.1. Background. Air Force Manual — AFMANI11-255 Volume 1: Flight Manager Training, Volume 2:

Flight Manager Standardization/Evaluation Program, and Volume 3: Flight Manager Responsibilities and Procedures direct training, evaluations and operations for MAF FMs. The AFMAN specifies training for 618 AOC/TACC FMs. This Performance Work Statement (PWS) defines the objectives, scope and specific requirements for an all-encompassing, comprehensive and integrated FM training program, to include Federal Aviation Administration (FAA) Aircraft Dispatcher Certification training.

1.2. Objectives. FM Training produces combat mission ready FMs who plan and “flight follow” (actively monitor) global airlift missions. The objective: develop, maintain and deliver an up-to-date, comprehensive training program to meet mission qualification, to include successful completion and award of a FAA Aircraft Dispatcher certificate and all sustainment training requirements for 618th AOC FMs. The contractor shall track, schedule and document all FM training. FM training ensures all assigned FMs are current and qualified. The contractor shall track, schedule and assist with requalifying non-current/unqualified FMs. The contractor shall update all courseware/ presentations in accordance with (IAW) all Air Force/Major Command (MAJCOM) Manuals, Instructions and Directives. The contractor shall be timely and responsive to FMs in support of global operations and their 24 hour a day, seven (7) days a week schedule. The contractor shall provide up-to-date training to all three (3) shifts on a as required basis when required for additional just-in-time training i.e. new Mission Design Series (MDS), i.e. KC46.

1.3. Scope. The contractor shall provide FM training support to schedule, execute, document and maintain a comprehensive FM training program to train 618th AOC FMs in all FM duties and responsibilities. The primary customers are 618 AOC (TACC) FMs and new hires. USAFE and PACAF FM personnel may attend Periodic training only, on a space available basis at the invitation and approval of 618 AOC (TACC) Director, Command and Control. These responsibilities include scheduling (in coordination with MODM supervision), notification and provision of FM periodic, upgrade and just-in-time/differences training. The contractor shall coordinate, maintain, document, and update 618 AOC (TACC) FM training records IAW all applicable Air Force/MAJCOM Manuals, Instructions, and Directives. Responsibilities also include developing and maintaining, up-to-date lesson plans, providing training, coordinating, scheduling and integrating training offered by other vendors including Government sources, such as the FAA certified Aircraft Dispatcher Training instructor necessary to ensure all FM candidates successfully earn an FAA Aircraft Dispatcher certification. All contractor provided training shall be developed and accomplished IAW all current Air Force/MAJCOM directives and guidelines using Instructional System Design (ISD) methodology.

The contractor shall coordinate/facilitate initial online network access training (i.e. completion of Cyber Awareness Training), and initiate requests for computer access and required Flight Management software accounts (Global Decision Support System (GDSS), Mobility Air Forces Flight Planning Services (MAFPS), etc.) for all 618 AOC FMs, monitor required functionality, complete software updates on 11 weapon system computers workstations (mission ready) in the primary classroom, and an additional 22 office/classroom computer workstations, and maintain all FM training facility workstations in fully functional status (capable of supporting flight management operational planning and execution of AMC missions). The FM weapon system is defined to be the fully operational computer workstation in the AOC or alternate location with all associated programs and connectivity.

2. Performance Requirements.

2.1. Task 1 - Flight Manager Training General. The contractor shall provide an integrated, comprehensive, responsive and all-inclusive FM training program to support 618th AOC FMs. The Contractor shall coordinate and monitor the delivery of FAA Course Curriculum/Schedule (Contract Data Requirement List (CDRL) A001). Prior to the start of each scheduled course, or prior to any curriculum redevelopment, the contractor shall provide the COR with a copy of the FAA Course Curriculum/Schedule (CDRL A001). The contractor shall identify changes that impact FM training and incorporate changes into the training program as well as respond promptly to all changes in governing directives that require corresponding changes to the course material. Routine changes will be updated and incorporated into the training program in 30 calendar days or at the beginning of the next course/class whichever is sooner; significant changes requiring immediate attention will be updated and incorporated into the training program in seven calendar days. All changes, routine or immediate will be documented in the Monthly Status Report (MSR) (CDRL A004).

2.1.1. The Contracting Officer’s Representative (COR) will determine the status of the change as routine or immediate. This response timeline applies to all training requirements and tasks. The Contractor shall use ISD methodology for all training development, administration, and maintenance and comply with all current AF and MAJCOM directives and guidelines.

2.2. Task 2 - FM Pipeline Training. The contractor shall administer and maintain Pipeline training for 618th AOC FMs IAW current applicable AF Manuals, Instructions, MAJCOM/AOC directives and complement the Code of Federal Regulations (CFR) Title 14, Federal Aviation Regulations (FAR) sections pertaining to flight dispatcher qualification and training. The contractor shall coordinate, schedule and manage maintain Pipeline training that currently includes but is not limited to the following:

Administrative/In-processing/Individual Access and Account management (Contractor provided), Global Mobility Air Operations (GMAO) Basic (B) and Intermediate (I) (Contractor scheduled/Government administered), Federal Aviation Administration Aircraft Dispatcher Training (Contractor coordinated FAA certified Aircraft Dispatcher Training Instructor), FM Initial Mission Qualification Training (Contractor provided in coordination with the COR), FM Mission Qualification On the Job Training (OJT) (Contractor develops in coordination with the COR, maintains courseware; the contractor instructors and FM Instructors (FMI) administer Mission Qualification Training, Certification (Contractor schedules and prepares certification and all required documentation). FM Pipeline Training entails a five plus month timeline of continuous training starting from the first day of in-processing to FM certification.

This timeline is subject to modifications based upon changes that may occur during the training process.

The contractor shall act as a primary point of contact for all FMs while in training status.

2.2.1. The contractor shall coordinate no more than two FAA Aircraft Dispatcher Training courses per year (with no more than 10 students formally attending each course). For planning purposes FAA courses shall begin no later than the first two weeks of October and the first two weeks of April (generally dictated by new FM hiring timelines). The contractor shall provide a course schedule prior to the start of each course that is within two weeks of the requested start date of the government. The contractor shall include and incorporate United States Department of Transportation, FAA and National Oceanic and Atmospheric Administration (NOAA) Flight Information Publications as part of the training materials and curriculum presentation. The contractor shall be ready to start training on day one of the course start date. The contractor shall provide full time FAA certified instructor(s) and evaluator(s) who have conducted FAA-approved Aircraft Dispatcher training within the past 24 months. The contractor provided instructor(s) shall be physically present in the Scott AFB local area for the duration of each class. If the primary instructor is unavailable to conduct or complete a class for any reason, a substitute certified instructor of equivalent qualifications shall be provided. The contractor may use different instructors for separate portions of the class; however, when swapping instructors, the “outgoing” instructor shall not depart the local area until the “incoming” instructor has arrived. The FAA course instructor shall be available outside of scheduled class time to assist students requiring additional training.

2.2.2. The contractor shall notify the primary or alternate COR, based on input from the FAA instructor, if a student is experiencing difficulty in the FAA Aircraft Dispatcher Training course or is receiving additional training. The contractor shall notify the primary or alternate COR as early in the course as possible when: (1) a student is experiencing difficulty achieving an overall test average of at least 70 percent; (2) in the FAA instructor’s judgment, a student may fail to achieve end of course objectives; or

(3) a student fails to receive satisfactory ratings on the FAA practical examination.

2.2.3. The contractor’s content of FAA Aircraft Dispatcher Training courses shall be well defined, and each course shall contain current data and content. The contractor shall use government provided computers, software and associated multimedia equipment as necessary to conduct course modules and evaluations. Contractor shall provide a hardcopy or electronic copy of FAA Student Training Materials for each student, not to exceed 10 students per course, with a maximum of two courses per year (CDRL A002). The contractor has the option to provide a hardcopy or electronic copy of the training materials or a combination of the two. Contractor shall provide Electronic Training Folders (CDRL A003), which shall include consolidated training data reflecting individual data to include subject content, hours of training accomplished and training/evaluation dates for each course.

2.3. Task 3 - FM Administrative/In processing/Access and Account Management. The Contractor shall coordinate and schedule administrative in-processing for 618 AOC (TACC) trainees or reassigned FMs to include but not limited to the following:

• Computer Accounts and Access commensurate with specific FM duties and responsibilities

• Certification/recertification scheduling and all supporting training documentation

• Report status of completion of Administrative/In processing/Access and Account Management tasks in monthly status report

2.3.1. Maintain an electronic database with appropriate individual information to effectively document completion and expiration dates; proactively suspense, monitor and schedule FMs prior to expiration/due dates. Report overdue training and document in the MSR (CDRL A004) to the COR.

2.3.2. Monitor the Master TACC Ancillary Training Tracker for all FM positions. Specifically coordinate document updates with individual FMs, through their supervisors IAW 618 AOC Operating Instructions and AFMAN11-255. Report incomplete/overdue training status to individual’s supervisor and document in MSR (CDRL A004) to the COR.

2.3.3. Provide each new hire FM with personalized computer assistance to include providing computer access and required functionality, for all 618 AOC FMs.

2.4 Task 4 - FM Initial Mission Qualification Training. The contractor shall develop (in coordination with the COR), update, maintain, document, and administer/instruct an FM Initial Mission Qualification Training (MQT) Program not more than two times per year, with no more than 10 personnel per class/maximum of 20 personnel per year. The contractor shall develop and maintain electronic training folders (CDRL A003) for use in Initial MQT and FM MQT OJT. These electronic training folders will be updated as required but not less than twice a year and are required to be constructed one week prior to the start of FM Initial MQT. The Electronic training folders will be comprehensive and include all training tasks/objectives for FM Initial MQT and MQT OJT. Electronic training folders include detailed lesson plans for each topic/objective. The electronic training folder and lesson plans will be provided to the COR for review/approval. The contractor shall be responsive to all changes in governing directives that require corresponding changes to the course/training material. Routine changes will be updated and incorporated into the training program in 30 calendar days; significant changes requiring immediate attention will be updated and incorporated into the training program in seven calendar days. The COR will determine the status of the change as routine or immediate.

2.4.1. The contractor shall develop, update, maintain, document, and administer/instruct Air Mobility Command (AMC) MDS specific aircraft training.

2.4.2. The contractor shall develop, update, maintain, document, and administer/instruct classroom-based FM instructional material (lesson plans, slides, handouts, etc.) for MDS aircraft training (C-5, C-17, KC- 135, KC-10, KC-46, C-130, C-130J, C-21) and other airframes as directed by the COR.

2.4.3. Mission Design Series material shall include specifics regarding each aircraft emphasizing operating and performance characteristics, flight planning, fuel planning and optimization, navigation equipment/capabilities, instrument approach and communication equipment/capabilities, and all other pertinent and required information required for FM planning and execution of duties and responsibilities (IAW all current FARs, AFMANs, AFIs, Flight Crew Information Files (FCIFs) and all applicable directives).

2.4.4. The contractor shall develop, update, maintain, document, and administer/instruct TACC weapon systems training. TACC weapon systems training consists of training all FMs in the command, control, communication and computers (C4) systems used by the TACC. The contractor shall coordinate with other vendors/government agencies/training providers to ensure all weapon system training capabilities and requirements are met.

2.4.5. The contractor shall coordinate/schedule with other vendors and government agencies as needed to provide students MAF FM weapon systems training.

2.4.6. FM weapon systems training includes, but is not limited to, a comprehensive knowledge and understanding of GDSS 2 (and follow-on systems), MAFPS (and follow-on systems), Interactive Mission Record (IMR), Aircrew Departure Planning Application (ADP), weather alert and mission tracking software and all current supporting and complementary software. The contractor shall train/coordinate training for all new FM capabilities/requirements, hardware, software and courseware. In addition, FM weapon systems training includes hardware, architecture and network integration to a level of understanding that FMs can precisely identify and effectively write up weapon system discrepancies.

2.4.7. The initial MQT shall include written tests and task assessments to evaluate student comprehension. The trainee will demonstrate an understanding of the concepts and materials presented and demonstrate a working knowledge of all FM computer applications and flight planning reference materials.

2.4.8. The contractor shall develop, conduct, document, and maintain FM scenario training. Scenario training shall be a comprehensive mission planning exercise requiring FM trainees to apply knowledge and skills gained during initial MQT. This shall include planning and flight following representative MAF missions from simple stateside single-leg sorties to complex multi-leg sorties and aerial refueling sorties (including CORONET missions) on an altitude reservation. Students will demonstrate proficiency in producing/displaying computer flight plans using all flight planning software to include both MAFPS and any future replacement flight planning systems.

2.4.9. The contractor shall develop, document, and maintain electronic training folders (CDRL A003) to include maintaining/ updating training objectives and courseware, as required by changes, but not less than two times per year (due to the COR one week prior to the start of Initial MQT). Specific training objectives will be instructed and signed off (IAW the MQT form) to verify training levels achieved during Initial MQT. Training levels achieved of specific training objectives (IAW the MQT form) will be validated by the FMI during MQT OJT. FM trainees will normally accomplish OJT immediately following completion of initial MQT. During OJT the students work with certified FMIs to apply and build on the knowledge and skills gained during initial MQT. The contractor shall coordinate/schedule the transition from Initial MQT to MQT OJT with the COR so that sufficient, qualified FMIs are available to provide continuity of training. To maintain continuity of training, initial MQT scenario training will be extended to fill any potential gap between the end of initial MQT and MQT OJT.

2.4.10. The contractor shall prepare Flight Manager certification documentation and coordinate MOD certification meeting. Post completed certification documentation to the TACC training tracker and individual electronic training folders (CDRL A003).

2.5. Task 5 - FM Upgrade Training. The contractor shall develop (in coordination with the COR), administer, document, and maintain FM specific upgrade training for the FM Evaluator, Instructor, Quality Check, Air Traffic Management Coordinator, and any additionally approved MAJCOM specific training. Up to thirty personnel will be trained for an upgraded qualification each year. All 618 AOC (TACC) FMs will be upgraded/qualified as Quality Check and Air Traffic Management Coordinator. The COR will approve any/all additional MAJCOM specific training required of the Contractor in advance of the start of course development/training.

2.5.1. Specifically for Flight Manager Upgrade Training, the contractor shall maintain, document, and update an electronic training folder (CDRL A003) and lesson plans for each specific upgrade training requirement to be used by FMIs and Contractor trainers in conducting specific upgrade training.

Electronic training folder information shall be comprehensive and current. The contractor shall proactively track, initiate and coordinate with the appropriate supervisor and 618 AOC (TACC)/MODMS to schedule FM upgrade training/OJT. The contractor shall provide the most updated/most recent version of the electronic training folder to students and FMIs. The contractor shall provide the COR the updated electronic training folder for review and acceptance at least twice a year (Mar and Sep) to incorporate changes.

2.5.2. Specifically for FM Upgrade Training the contractor shall develop, manage and coordinate required classroom courseware, presentations and additional subject matter expert presenters as required.

2.6. Task 6 - FM Periodic Training. The contractor shall develop, conduct, administer, document, and maintain a periodic training program for FMs IAW applicable Air Force Manuals, Instructions, MAJCOM and AOC directives. Code of Federal Regulations (CFR) Title 14, FAR sections pertaining to specific flight dispatcher qualification and training requirements should be referenced as a guide for applicable and useful information.

2.6.1. The FM Periodic Training shall consist of 18 scheduled classes per year with no more than 10 FMs per class. The contractor shall provide a schedule of classes. The contractor shall provide FM Periodic Training to each 618 AOC (TACC) FM prior to their periodic evaluation. The training shall be a comprehensive review to include specific items listed in AFMAN11-255V1 at a minimum, as well as any other items prescribed by the Chief of Flight Management Division and CORs. Every Periodic Training class shall consist of three nine-hour days (27 hours). Scheduled Periodic Training classes not required by the Government shall be cancelled with not less than two weeks’ notice. Subsequent schedule changes for periodic training shall be coordinated with the 618 AOC (TACC)/MODMS scheduler and the contractor and approved by the COR.

2.7. Task 7 - Training Updates/New Requirement Just-In-Time Training. The contractor shall review and update existing training curriculum and materials as necessary to maintain compliance with airspace changes or flight safety issues that may arise in addition to all changes to governing AFMANs, AFIs, MAJCOM directives and guidance, Aircraft FCIFs, 618th AOC FM Read Files and Operating Instructions. These changes to the curriculum shall be made within 30 calendar days of notification or are to be included at the beginning of the next class, whichever is sooner. The contractor shall discuss/present the results of these changes to the COR for consideration/approval/ implementation. The contractor shall proactively stay abreast of all regulatory guidance and FM policies and procedures. The contractor shall train during all three shifts on a Just-In-Time/as required basis. The COR will determine the need for Just- In-Time training to all three shifts and coordinate the start of training with the contractor. The contractor shall attend Air Force and associate contractor meetings as necessary. In most cases this will be determined by the COR.

2.7.1. The contractor shall coordinate with the COR and appropriate MAJCOM agencies to ensure the training curriculum is complementary and compliant with current Operating Instructions, manuals, work practices, etc., pertaining to and that affect how FMs plan, execute and flight follow assigned sorties. To this end each contractor instructor shall coordinate with the FM scheduler and observe and execute shift operations twice per calendar year. The contractor instructor will be assigned to a certified FM instructor (as defined in AFMAN 11-255v1, Chapter 5) at an adjacent workstation and will login and mirror planning, and execution operations. The knowledge and insight gained by this interaction with FMs performing the mission is essential to maintaining relevant and current classroom instruction, curriculum content and design. The contractor shall document contractor trainer shift observations accomplished in the MSR (CDRL A004).

2.8. Task 8 - Facility/Weapon Systems/ Workstation Readiness. The contractor shall make available the training facility, equipment, and supplies necessary to support FM training and other required 618 AOC (TACC) operations/training. The contractor shall monitor the required functionality, and complete software updates on 33 computer workstations in the training facility, to include coordinating repairs and/or component replacements as required with United States Air Force (USAF) Air Communications Squadron (ACOMS) Help Desk support personnel.

2.8.1. The Contractor shall manage and maintain classrooms and office space, and ensure they are clean and orderly at all times.

Note: Though the training room is multi-use, no other users will be allowed to configure computer workstations or use classrooms without Primary/Alternate COR prior written approval.

2.8.2. The contractor shall manage and maintain the computer equipment (hardware & software) and ensure it is fully functional. The contractor shall coordinate with Client Support Administrators and other support personnel to manage and maintain equipment functionality. Duties include, but are not limited to, program updates, database upgrades, equipment troubleshooting, workstation configuration, script development, maintaining computer access and required functionality, for all 618 AOC FMs and other computer/equipment maintenance tasks.

2.8.3. The contractor shall coordinate with government agencies to procure needed supplies through the 618 AOC (TACC)/MOD, via COR and MODM Division Chief.

2.8.4. The contractor shall maintain FM classrooms and all classroom equipment in fully functional condition to include 33 FM Weapons System Workstations with all FM software in fully mission capable condition. The contractor shall report on status of each computer/weapons system workstation on a bi-weekly basis.

2.9. Task 9 - Contract/Task Order Management. This task consists of functional activities relating to administration and management of this effort. The contractor shall provide program management of contractor personnel performing tasks in this performance work statement. The contractor shall designate a principal subject matter expert/point of contact for each task.

2.9.1. The contractor shall provide for a centralized program management capability at the contractor site.

This function shall encompass administrative, clerical, documentation, and related functions that provide general support for the program. The contractor shall provide for the creation and delivery of the MSR (CDRL A004) and a bi-weekly Workstation System Status Report. The MSR will be provided monthly NLT the 10th calendar day of the month for the previous report month. Each MSR shall contain a status of training accomplished.

2.9.2. Place of Performance. The contractor shall be on site at Scott AFB for training. The contractor shall be physically available at Scott AFB during normal work hours. The contractor shall support meetings at the contractor’s site or Scott AFB. The Government will provide all necessary facilities at Government locations for meetings and training, such as office space and classrooms for the training courses.

2.9.3. Alternate Place of Performance Contingency Only. As determined by the Contracting Officer’s Representative (COR), contractor employees may be required to work at an alternate place of performance (e.g., home, the contractor's facility, or another approved activity within the local travel area) in cases of unforeseen conditions or contingencies (e.g., pandemic conditions, exercises, government closure due to inclement weather, etc.). Non-emergency/non-essential contractors should not report to a closed government facility. Contractor shall prepare all deliverables and other task order documentation utilizing contractor resources. To the extent possible, the contractor shall use best efforts to provide the same level of support as stated in the PWS.

2.9.4. Student Course Evaluation and Documentation. At the end of each course/class, the contractor shall analyze, record, and provide each student with an evaluation form for course feedback to evaluate and critique the training provided with respect to the course objectives. The contractor shall provide copies of Student Course Evaluations (CDRL A005) to the COR.

2.10. Task 10 - Expertise and Experience. The contractor shall provide a breakout of proposed manning specifically dedicated to meet the requirements of the PWS. The contractor shall provide a sufficient number of instructors and administrative personnel specifically dedicated to meet the requirements of the PWS. The contractor personnel shall possess the certifications, skills, in-depth expertise and experience to meet the requirements of the PWS, to include the following specific requirements:

• In-depth FM knowledge, experience, expertise and understanding of all current FM applications, tools, procedures and processes

• Instructor FM experience is required for all designated FM instructors

• Aviation experience and/or FAA Aircraft Dispatcher Certificate

• Air Operations Center Command and Control (AOC C2) experience

• Military instructor aircrew experience with familiarity of military airlift and aerial refueling operations

• Knowledge of planning, organizing, directing, operating and evaluating Air Force training programs

• Knowledge/understanding/use of ISD methodology required for all training development, administration and maintenance

• Skills in effective communication, both verbal and written

• Ability to effectively instruct complex/technical material

• Ability to develop, update and maintain courseware to meet changing requirements

• Ability to analyze data and identify trends or needed corrections to provide effective solutions to problems

3. Data Deliverables. All deliverables and delivery schedules are listed on DD Form 1423 Contract Data Requirements Lists (CDRLs). Delivery days are calendar days unless otherwise stated. Deliverables shall be transmitted with a cover letter, on the prime contractor’s letterhead, describing the contents. All deliverables shall be produced and delivered electronically using recommended software tools/versions as approved by the Government. All test material, documents, notes, records, software tools acquired, and/or software produced by the contractor including all code and source documents, under this PWS shall become property of the Government, which shall have unlimited rights to all materials and determine the scope of publication and distribution. The contractor shall be required to deliver electronic copies of all documents, notes, records, and software to the Government upon request/termination of the services or expiration of the task order period. To the fullest extent possible, the contractor shall use processes taking full advantage of electronic storage, distribution and manipulation of information. Specific task order deliverables are identified in the table below.

TABLE 1 – DATA DELIVERABLES

Data Item Number Deliverable Title PWS Paragraph A001 FAA Course Curriculum/Schedule 2.1, 2.2.1 A002 FAA Student Training Materials 2.2.3 A003 Electronic Training Folders 2.2.3, 2.4, 2.4.9, 2.4.10, 2.5.1 A004 Monthly Status Report 2.1, 2.3.1, 2.3.2, 2.7.1, 2.9.1 A005 Student Course Evaluations 2.10.4

4. SECURITY. The contractor and all contractor personnel shall abide by all AF and local rules, procedures and standards of conduct. A Department of Defense Contract Security Classification Specification (DD Form 254) is required for access to classified material. The contractor shall also perform IAW 32 CFR part 117. The contractor will be given access to applicable documentation to include requirements, plans, specifications, studies, and analyses up to and including SECRET classification.

4.1. Security Clearance. Contractors working on this contract will be required to access classified information up to the Secret level. All contractor personnel working on the contract are required to have a minimum of a Tier 3 Security Investigation with “SECRET” eligibility and be currently enrolled in Continuous Vetting to perform work on this TO. Contractor personnel shall have at least an “interim “SECRET” access security clearance and accepted by Director/Commander within 30 calendar days of task order award. Classified work performed under this contract will be conducted in a secure environment. Once contractor’s security eligibility is verified, Government will give contractor access to applicable Government facilities from the commencement of the contract until completion. Some AMC missions are highly sensitive/limited need-to-know and occur with little or no notice. Contractor personnel shall comply with AMC, USTRANSCOM, 618 AOC, and installation commander security requirements. The contractor shall also complete visit requests for each individual that will be performing work on the contract in the Defense Counterintelligence Security Agency (DCSA) Defense Information System for Security (DISS) prior to performance start date. The prime contractor shall ensure that any teaming partners or subcontractors (if approved by the GCA) have the appropriate clearances prior to beginning performance. If the Contractor is notified by any Government official having security cognizance over the contract that an employee’s Security Clearance has been revoked or suspended, the Contractor shall notify the Government the same day as the Contractor receives the notice.

4.2. Contractor Consent to Background Checks. Contractor shall not employ persons to perform under this TO if such employee is deemed or identified by Scott AFB as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population, nor shall the contractor or subcontractor employ persons under this TO who have an outstanding criminal warrant as identified by DataMax through the National Crime Information Center. DataMax checks will verify if a person is wanted by local, state, and/or federal agencies. All contractor and subcontractor (if approved by the GCA) personnel must consent to DataMax background checks. If contractor/subcontractor personnel who do not consent to DataMax check will be denied access to the installation. Information required to conduct DataMax check includes: full name, driver’s license number, and/or social security number, date of birth of the person entering the installation, and completion of a background check questionnaire.

Contractor must have this information ready to provide to the Scott Visitor Control Center, if requested.

4.3. Industrial Security Requirements. Contractor shall comply with DoD 5220.22, Volume

2_AFMAN 16-1406 Volume 2 and, DoDM 5200.01, Volume 1_DAFMAN 16-1404 Volume 1, DoDM 5200.01, Volume 2_AFMAN 16-1404 Volume 2, and DoDM 5200.01, Volume 3_DAFMAN 16-1404 Volume 3. Facility and employee security clearances are obtained according to DoDM 5220.22, Volume 2_AFMAN 16-1406 Volume 2 and DoDM 5200.02_DAFMAN 16-1405. This manual includes specific requirements for the handling of classified information, security clearance, control of areas, visitor control procedures, Sub- Contractors, vendors and suppliers, consultants, parent-subsidiary and multiple facility organizations, sensitive compartmented and Communications Security (COMSEC) information, overseas operations, security requirements for automated information systems, and operations security (OPSEC). This includes clearance procedures, visitors, and inspections.

4.4. Safeguarding Classified Information. This TO deals with classified information. Contractor personnel must meet Air Force standards for storing, processing, handling, and marking and derivative classification of classified information and systems. Additionally, all classified resources (e.g. maps, publication/instructions, photos) provided by the Government to assist Contractor personnel in the performance of this TO will be surrendered upon termination of employment or the end of the TO performance period. Contractor personnel shall not store any classified information at their company location or laptops.

4.4.1. Security support provided by the Air Force to the contractor to include storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badging, base visitor control, investigation of security incidents, base traffic regulations, the use of security forms, and conducting inspections required by 32 CFR part 117, and Air Force Instruction 16-1406, Air Force Industrial Security Program.

4.4.2. Security support requiring joint Air Force and contractor coordination includes packaging classified information, mailing and receiving classified materials, implementing emergency procedures for protection of classified information, security checks, and internal security controls for protection of classified material and high value pilfer able property.

4.5. Safeguarding Unclassified and/or Controlled Unclassified Information (CUI). Contractor must meet Air Force standards for storing, processing, and handling controlled, unclassified information and systems, IAW DoDI 5200.48_DAFI 16-1403. Additionally, all resources (e.g. maps, publication/instructions, photos) provided by Government to assist contractor personnel in the performance of their contract will be surrendered upon termination of employment or the end of the contract performance period. The Government will take reasonable steps, by controlled access and need-to-know procedures, to protect against public release of attribution information of the contractor. The Government may use and disclose reported information that includes attribution information only on a need-to-know basis to authorized persons for cyber security and related purposes (e.g., in support of forensic analysis, incident response, compromise or damage assessments, law enforcement, counterintelligence, threat reporting, and trend analysis). The Government may disclose attribution information to support contractors that are supporting the Government's cyber security and related activities if the support contractor is subject to legal confidentiality requirements that prevent any further use or disclosure of the attribution information. The Government agrees to consider available exemptions of the Freedom of Information Act to protect against disclosure of attribution information of the contractor to unauthorized persons. Within a reasonable period, necessary to perform an analysis after completion of the assessment, all contractor proprietary information or third-party proprietary information in the possession of the Government as a result of the assessment will be destroyed unless other disposition is agreed upon in writing by the Parties or is required by law, Executive Order or regulation.

4.6. Training. All personnel shall complete required training as prescribed IAW with the instructions listed in the above paragraphs. All required training can be found within MyLearning, https://lms-jets.cce.af.mil/moodle/ or training develop by the local Wing Information Protection Office.

Antiterrorism Level I Training. The contractor’s employees shall complete Antiterrorism Level I Training within 30 days after contract award, as required by DODI 2000.16. The same employees will update their training annually thereafter. New contractor employees must complete the Antiterrorism Level I Training within the first 30 days of their employment and annually thereafter as well.

Information Assurance Training. The contractor’s employees shall complete annual Information Assurance (IA) training. All contractor personnel shall comply with DOD 8570.01-M, Information Assurance Workforce Improvement Program, with the exception of paragraphs C3.2.4.1.1, C4.2.3.2, C10.2.3.2, C11.2.4.1.1, and C11.2.4.1.3. Contractor personnel shall complete this training within the first 5 days of their employment and complete annually thereafter as well.

Contractor personnel shall comply with all AMC security requirements IAW Department of Defense Federal Acquisition Regulations (DFARS) clause 252.239-7001 and pursuant to DODM 5200.2, Procedures for the DOD Personnel Security Program, which requires DOD military, and civilian personnel, as well as DOD consultant and contractor personnel who perform work on sensitive automated information systems (AIS) to be assigned to positions which are designated sensitive.

Vehicle Registration. Contractor personnel vehicles used for the performance of this contract shall comply with all local, state and federal regulations.

Privacy Act. Work on this project requires that contractor personnel have access to Privacy Information.

Contractor personnel must adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

Contractor Working in Controlled or Restricted Areas. In the unlikely event that a contractor requires access to a controlled or restricted area, Government will ensure escort(s) are provided for contractor personnel at all times within a controlled or restricted area. Contractor personnel must have an issued AF

Form 1199 and work on base a minimum of four days a week (must have an assigned workspace on base). Also, contractor personnel are only allowed to escort visitors from the same company for which he/she works, and all visits must be for official business. Finally, the contractor personnel shall fulfill, maintain, and comply with all security requirements IAW, Integrated Defense, and command/local directives.

Access to Government Facilities with Controlled or Restricted Areas. Contractor personnel shall comply with security regulations imposed by the installation commander and/or the agency responsible for the work location. Due to specific mission requirements inherent in controlled or restricted areas, the Government may direct contractor personnel to leave the controlled or restricted areas at any given time.

Non-Disclosure Agreements (NDA). In performance of this contract, the contractor personnel may obtain access to sensitive, nonpublic information. The contractor agrees (a) to use and protect such information from unauthorized disclosure IAW Federal Acquisition Regulations (FAR); (b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government COR before disclosing/discussing such information with a third party; (d) to return, upon Government request, any non-public, sensitive information no longer required for contractor performance; and (e) to advise the Government COR of any unauthorized release of such information. Due to the sensitive nature of the data and information being worked with on a daily basis, all contractor personnel assigned to the contract shall complete a Government provided non-disclosure statement within 30 calendar days after contract award to ensure information that is considered sensitive or proprietary is not compromised. All replacement contractor personnel shall complete the Government provided non-disclosure statement within 30 calendar days of their hire. Additionally, in performance of its responsibilities, the contractor (to include team members and any sub-contractors) may be required to enter into agreements with other contractors (hereinafter called “associate contractors” (ASCONs)) to facilitate timely exchanges of information necessary to the performance of this contract. To safeguard information, the contractor shall enter into non-disclosure agreements with the responsible local security manager as specified in the contract and after the appropriate briefing by the security manager. A copy of all non-disclosure agreements shall be provided to the COR and CO.

5.0. ADMINISTRATIVE CONSIDERATIONS

5.1. Contractor Identification. Contractor personnel shall comply with all Scott AFB and 618 AOC (TACC) rules, regulations and security requirements. These rules, regulations and security requirements include, but are not limited to, the following: presenting valid identification for base entrance, obeying all posted directives, and providing strict adherence to Security Forces direction in instances where Security Forces have dispatched to a particular location. Each contractor employee shall, while on duty, wear in plain view on the upper portion of their outer garment a metal or plastic identification badge to be furnished by the contractor, containing the company name, employee name, and the section where the employee works. Contractor employees shall clearly identify themselves as "Contractors" at all times, in all communications and representations, including in the workplace, at meetings, in conversations, telecommunications, mail, electronic mail (email), and faxes, whether with Government personnel, other contractor personnel, or with the public. Contractors with access to the base Local Area Network (LAN) or with an official Government email address shall include their company name in the signature block and the designation "CTR" in the global address. The contractor shall notify the Government if the "CTR" designation is not included in the global address.

5.2. Hours of Work. Courses shall normally be conducted up to nine (9) hours per day and expected to conform to normal Government operating hours between 0600-1800 local Central Time, Monday through Friday, excluding all Federal Holidays. The Government will provide seven (7) calendar days’ notice of any special training requirements outside the normal operating hours listed above, i.e., Just-In-Time training referenced in paragraph 2.7.

5.3. Contractor Inventory. In accordance with FY11 NDAA Section 8108, the contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Air Mobility Command via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

5.3.1. Reporting. In order to support the requirements of title 10, U.S.C., section 235 and 2330a, DoD contractors will report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for AMC, via the Service Contract Reporting (SCR) section of the System for Award Management (SAM) (http://sam.gov). Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. A DoD Guidebook for Service Contract Reporting in the SAM is available at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr. GSA has posted guidance at https://sam.gov, search the “HELP” section. Should contractors have issues using SAM, contact the Federal Service Desk at https://www.fsd.gov.

5.3.2. Uses and Safeguarding of Information. Information from the secure web site is proprietary in nature when the contractor number and the contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor’s name and contract number associated with the data.

6.0. Safety and Health Requirements. The contractor shall comply with all applicable Occupational Safety and Health Administration (OSHA) and Air Force Occupational Safety and Health (AFOSH) standards, technical orders, regulations and referenced publications. The contractor shall comply with the highest degree of safety protection where any disagreements exist.

7.0. SERVICES SUMMARY. Table 2 summarizes the most important performance objectives and thresholds (specific standards) as identified within the body of the PWS. The absence of any performance objective and threshold from this summary shall not detract from its enforceability or limit the Government's rights or remedies afforded under this contract.

Note: The Government reserves the right to inspect or test services that have been tendered for acceptance. The Government may require performance of any nonconforming services at no increase in contract price. If performance will not correct the performance issue or is not possible, the Government may seek an equitable price reduction or contractual processes will begin to terminate the contract.

TABLE 2 – SERVICES SUMMARY

Performance Objective PWS Paragraph Performance Threshold

Task 2 – Contractor shall coordinate and monitor FAA approved Aircraft Dispatcher training.

2.2.1 Contractor shall provide a course schedule

two weeks prior to the start of each course and is ready to start training on day one of the course start date. Training methods/materials contain required information and are delivered on time 100% of the time.

Task 2 – FAA course instructor shall be available outside of scheduled class time to assist students requiring additional training.

2.2.1 Contractor shall be available (in the local

area) to students outside of scheduled class time to include weekends for the duration of the course 100% of the time.

Task 2 – Provide all training materials to FM candidates identified by the 618 AOC (TACC) -- not to exceed 10 students per course.

2.2.3 Contractor shall supply all training materials

for up to 10 students at the beginning of the course or prior to subject matter being presented in the classroom 100% of the time.

Task 3 – Coordinate and schedule FM Administrative/In processing/Access and Account Management.

2.3 Completed within four weeks of trainee’s

arrival with no required reperformance / rework at least 90% of the time.

Task 4 – Develop, update, maintain and administer FM Initial Mission Qualification Training.

2.4 Completed within 30 days of a new class

reporting for training or routine curriculum change (seven days for immediate change) 90% of the time.

Task 4 – Develop and maintain electronic training folders.

2.4.9 Materials shall contain required information

and are delivered on time at least 95% of the time.

Task 5 – Develop, administer, and maintain MAF FM Upgrade Training.

2.5 FMs shall be scheduled and complete

upgrade IAW student abilities within two weeks of supervisor recommendation 90% of the time.

Task 5 – Specifically for FM Upgrade Training, maintain and update an electronic training folder and lesson plans.

2.5.1 Materials contain required information and

are delivered on time at least 95% of the time.

Task 6 – Develop, conduct, administer, and maintain FM Periodic Training.

2.6 90% of topics prescribed by the COR are presented and understood 95% of the time.

Task 6 – Provide FM Periodic Training to each 618 AOC (TACC) FM prior to their periodic evaluation.

2.6.1 FMs are scheduled and complete Periodic

Tra…