Attachment 1 - Final - SOC Trainer PWS 2024 21-Jun-24.docx

Department of the Air Force 844th Communications Squadron/SCON Performance Work Statement (PWS) for

National Military Command Center (NMCC) Operations and Maintenance Operation, Training and Evaluation of Secure Operations Console (SOC) Operators

30 September 2024

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INTRODUCTION/BACKGROUND: The Air Force is chartered by the Secretary of Defense as the Executive Agent for National Military Command Center (NMCC). In that role, our Operations and Maintenance responsibilities include engineering and program/project management supporting over 60 Nuclear Command, Control and Communication Systems (NC3), multi-media systems, enhanced facility operations for mission critical power, heating and air conditioning and provide military personnel as “pseudo switch board operators” for the Secure Operations Console (SOC) positions. The SOC operator manages secure voice console operations for all command and control requirements supporting the Chairman of the Joint Chiefs of Staff (CJCS) and Joint Staff Directorates in the NMCC. Their duties require rotating shifts providing real world, Emergency Action Secure Voice Teleconferences on the Worldwide Secure Voice Conferencing System (WWSVCS) enabling the Nuclear Command and Control, Ballistic Missile Defense and Operation NOBLE EAGLE (ONE) missions. They directly support the Secretary of Defense, CJCS, Vice CJCS, Combatant Commanders, and Service Chiefs. Additionally, the 844 CS personnel participate in the feedback and development of various National Military Command System (NMCS) exercises/exercise scenarios and are responsible for conducting regularly scheduled monthly testing of the WWSVCS, MILSTAR and Enhanced Pentagon Communication (EPC) Systems and advise the Communications Watch Office (CWO) of any console or circuit anomalies. They also operate the Audio Control Panel, Federal Emergency Management Agency Central Locator System, Joint Staff Automated Notification System and Emergency Actions Console.

It is the responsibility of the Air Force to provide qualified and certified SOC operators, at all times, to support the Operation Teams (OT). Therefore, the 844CS has implemented a rigorous in-depth training course/program. As a result of this requirement, we shall provide level III fully mission qualified and certified Subject Matter Expert (SME)/trainer from day one of this Task Order. This will ensure the success of the maintenance, development or modification, and implementation of the ongoing training program. This will also ensure we provide the JS a qualified operator within two weeks of arrival on station. This is a no-fail training program, which is required to prepare the SOC operators for their certification by the Joint Staff (JS) Operations Training and Standardization Division (OTSD) Branch within the quarterly cycle. In conjunction with the JS OTSD Branch, the 844 CS is responsible for tracking and providing an updated database listing of classified conference participants for the CJCS Emergency Action Procedures (EAP) VOLUME VI (VOL VI).

It is of utmost importance to emphasize that the SOC Operator trainer bears direct responsibility for the success of the NMCC's no-fail mission, be it related to natural disaster recovery, homeland defense, or a nuclear event. The SOC Operator trainer's role is critical in accomplishing the mission successfully.

1.0 TASK ORDER OBJECTIVE: The objective of this effort is to ensure we develop or modify, maintain and implement our ongoing training program to ensure we provide the JS with well-trained and prepared airmen for day-to-day mission support. The SOC shall pass evaluation and certification by the JS OTSD Branch. Additional objectives under this Task Order include centralize database management supporting both the NMCC, and the Alternate NMCC; participation in the development of various NMCS exercises/exercise scenarios; provide monthly and yearly conference statistics; identify possible deficiencies with site equipment and/or personnel; conducting regularly scheduled monthly communications systems tests and assessments for all Emergency Actions communications systems. The trainer(s) will also be required to travel with the OT and SOC operators numerous times per year to maintain proficiency training at remote operating locations.

2.0 TASK REQUIREMENTS: The contractor shall maintain, develop, or modify and implement the ongoing training program to train, prepare and evaluate the SOC Operators assigned to the NMCC for certification by the JS OTSD Branch.

2.1 Task – Develop and implement an ongoing training plan for NMCC SOC Operators.

2.1.1 Subtask - The contractor, as the SME, shall develop and implement an ongoing training program to train, evaluate and prepare the SOC operators assigned to the NMCC for certification by the J36/OTSD Branch. The training program shall consist of an in-depth course developed for newly assigned personnel and a recurring refresher-training program for all operators. The training program should prepare the trainee 8 | P a g e for their expected duties to continue on-the-job training within the Emergency Action EA Cell watch team within ten days of assignment. Leading to 100% SOC certification within 45-days, mission permitting.

2.1.2 Knowledge Skills and Abilities (KSA). The contractor shall be proficient on current equipment fielded in the NMCC as well as become proficient on new and upgraded communications systems integrated into the National Military Command Center’s Emergency Actions (EA) room. To maintain proficiency/certification, the contractor personnel shall qualify as a SOC operator so they may, with Joint Staff and Contracting Officer Representative (COR) approval, be allowed to pull a maximum of 80 additional hours per year of EA cell SOC/Jr EA Operator duty. Equipment proficiency shall include, but is not limited to, Defense Red Switch Network (DRSN), Defense Switched Network (DSN), World-Wide Secure Voice Communications System (WWSVCS), Enhanced Pentagon Connectivity (EPC), Emergency Action Conferencing System (EACS), Voice over Secure Internet Protocol (VoSIP), Secure and Non-Secure Telephone Equipment (STU and STE), UHF Emergency Network (UEN), Military VHF Emergency Radio System (MILVER), Crisis Management System (CMS), Crisis Management Intercom System (CMIS) and Military Strategic Tactical Relay SATCOM Network (MILSTAR).

2.2 Task – Maintain and update the listing of Vol VI conference participants.

2.2.1 Subtask - In conjunction with the OTSD Branch, the contractor, as the SME, shall be responsible for tracking, monitoring and providing an updated listing of Vol VI conference participants to the Joint Staff Deputy Director for Nuclear, Homeland Defense, and Current Operations (DDNHDCO) on all pre- programmed nuclear and domestic event command and control teleconferences. Participants include personnel assigned to DoD as well as other federal government agencies. Contractor shall coordinate all approved changes with alternate operating location maintenance personnel to ensure all databases are mirrored.

2.2.2 Knowledge Skills and Abilities (KSA). The contractor shall have working knowledge of all applicable directives listed in Appendix B. The contractor shall be proficient on current equipment fielded in the NMCC as well as become proficient on new and upgraded communications systems integrated into the command center’s EA room. Equipment proficiency shall include, but is not limited to, DRSN, DSN, WWSVCS, EPC, EACS, VoSIP, STU and STE, UEN, DCIN-Gold, CMS, MILVER and MILSTAR.

2.3 Task - Participate in the development of various National Military Command System exercises/exercise scenarios.

2.3.1 Subtask - In conjunction with the OTSD Branch, the contractor, as the SME, shall provide input into exercise scenarios provided by OTSD. The contractor shall be responsible for monitoring National Military Command Systems equipment and exercises. The contractor shall report all deficiencies observed during monthly systems test and exercises to the COR and OTSD. The contractor may also monitor real-world operations and report deficiencies to the COR and OTSD.

2.3.2 Knowledge Skills and Abilities (KSA). The contractor, as the SME, shall be proficient on current equipment fielded in the NMCC as well as become proficient on new and upgraded communications systems integrated into the command center’s EA room. Equipment proficiency shall include, but is not limited to, DRSN, DSN, WWSVCS, EPC, EACS, VoSIP, STU and STE, UEN, DCIN-Gold, CMS, MILVER and MILSTAR. The contractor shall have working knowledge of all applicable directives listed in Appendix B.

2.4 Deliverables:

Table 1 - Deliverables

Calander days after start of contract

assignment

assignment

day of conference changes

business days after return

of contract termination

2.5 Trip Report: Following official travel, the contractor shall prepare a trip report detailing the purpose of the trip, the individuals contacted, any agreements that were reached during the trip or any other significant issues that were identified during the travel. The contractor shall provide this trip report to the COR within five (5) days after the completion of travel.

2.6 Key Positions/Personnel: The SOC Trainer position within this requirement is designated as ‘key’ for the overall success of the effort.

2.7 ASSOCIATE CONTRACT AGREEMENTS/COMMUNICATIONS PLANS: The Contractor shall enter into written agreements with prime contractors hereinafter called “associate contractors,” within 60 days of Government notification, to facilitate effective collaboration necessary to the performance of this contract. Associate contractors include contractors performing information assurance, asset management, AV and VTC, and HAF Unique IT Systems (i.e., GCCS-AF, OARS, ABIDES) services.

Accordingly:

2.8 The Contractor shall execute written agreements with individuals and organizations identified by the Government as associate contractors. The agreements shall provide for effective communication between counterparts at all levels from senior corporate management to working engineers. The agreements shall include the condition that any proprietary information furnished by an associate contractor pursuant to the work under this contract will be protected from unauthorized release or disclosure beyond the scope of the agreements. Further, the agreements shall hold the Government harmless from liability for the unauthorized disclosure by the Contractor of associate contractor proprietary information.

2.9 The Contractor shall freely and directly exchange information on the performance of its efforts. The Government may conduct meetings to facilitate the exchange of information and data between and among associate contractors and other Government personnel. The Contractor shall participate in such meetings. In the event of a disagreement as to what constitutes a permissible exchange of information or data under agreements, the Contracting Officer will have final decision authority.

3.0 GOVERNMENT FURNISHED PROPERTY:

3.1 Government Provided Equipment / Office: The Government will furnish or make available office facilities to the contractor. The Government retains the authority to modify or realign facilities and space provided to the contractor based on current NMCC guidelines for space utilization, mission, and personnel requirements of the contractor. The contractor shall only use the minimum amount of government-furnished facility space to realize operational and cost efficiency required to accomplish the NMCC mission. Facilities provided under this contract shall only be used in the performance of requirements under this contract.

3.2 The government is responsible for:

· Computer Equipment: A government furnished computer(s) and the appropriate network connection(s) will be provided to conduct required contractual tasking of this PWS.

· Telephone: "Class A" telephone service. Commercial telephone service: The Contractor will be furnished available secure and non-secure telephone services to conduct required contractual tasking, if required.

· Supplies: Office supplies to complete the tasking will be provided from the NMCC or Air Force supply store.

4.0 DATA: The Government has unlimited rights to all deliverables of this Task Order to include intellectual property rights.

5.0 OTHER DIRECT COSTS (ODC)

TRAVEL: The Contractor shall be required to travel within the NCR during the performance of this contract to facilitate the Operation Teams at a remote operating location. The contractor may be required to travel for industry conferences or government provided training outside of the NCR. All travel requires prior Government approval/authorization by the COR. The Government will only reimburse allowable costs in accordance with FAR 31.205-46 and the current Joint Travel Regulation. Travel projections are subject to change based on government requirements.

Note: Local travel to attend meetings within the local commuting vicinity shall be considered a cost of doing business and shall not be separately reimbursed.

6.0 MATERIALS: NA

7.0 SECURITY INSTRUCTIONS: A DD-254 will be required for this requirement.

7.1 Physical Security. The Contractor shall safeguard all Government property, information and controlled forms, provided for Contractor use; and adhere to the Government property requirements contained in this contract. At the end of each workday, all Government facilities, equipment and materials shall be secured.

7.2 Citizenship. The Contractor(s) shall be a U.S. citizen and possess a Top Secret/Sensitive Compartmented Information clearance to include Special Intelligence (SI), Talent Keyhole (TK), GAMMA (G), HUMNIT Control System (HCS) and North Atlantic Treaty Organization (NATO). There may be special program access requirements in support of this contract.

7.3 Annual Computer Based Training: The Contractor shall complete annual CBT courses for Total Force Awareness Training (TFAT). These courses include but are not limited to: Cyber Awareness, Force Protection, and DoD Combating Trafficking in Persons (CTIP) General Awareness Course. Full list of required CBT’s will be provided by the CO at start of contract year.

7.4 Classified Information. For all contract requirements with classified work or access to classified information, the Contractor shall:

7.4.1 Clearance Requirements - DD Form 254. Comply with, coordinate and complete a DD Form 254, Department of Defense Contract Security Classification Specification requirements. Upon execution of award, the CO will sign the DD Form 254 for incorporation into the contract. The customer/requiring activity will provide security classification guidance for contract performance. The Government will oversee handling and storage of classified information and provide appropriate storage capability for all classified material. All classified information shall be returned to the government upon termination of the contract.

7.4.1.1 The Contractor shall notify the servicing Information Protection Office of contract award within 30 days after basic contract award. The notification shall include:

· Name, address, and telephone number of company representatives

· The contract number and contracting agency

· The highest level of classified information to which Contractor employees require access

7.4.2 Facility Clearance. The Contractor shall have the appropriate facility clearance at the time of proposal submission in response to the Request for Proposals (RFP).

7.4.3 Visitor Group Security Agreement (VGSA). The contractor shall enter into a long-term visitor group security agreement. This agreement shall outline how the contractor integrates security requirements for contract operations with the Air Force to ensure effective and economical operation on the installation. Enter into a long term VGSA through the host base Information Security Program Manager, when applicable. Provide the information requested by the Notification of Government Security Activity and Visitor Group Security Agreements Clause, AFFARS 5352.204-9000. Visitor Groups shall safeguard all collateral classified information IAW DoD 5200.1-R, Information Security Program; AFI 31-401, Information Security Program Management; AFI 31-601, Industrial Security Program Management, and other directives deemed necessary by the servicing Information Protection office. In addition to the items required by AFFARS 5352.204-9000, the VGSA shall outline how the Contractor integrates security requirements for contract operations with the Air Force to ensure effective and economical operation on the installation, the use of security forms and conducting inspections required by DoD 5220.22-R, Industrial Security Regulation, and protection of high value property.

7.4.4 Security Training. Provide employees with training required by DoD 5200.1-R, Information Security Program Regulation and AFI 16-404, Air Force Information Security Program. The Contractor shall also provide initial and follow-on training to their Contractor personnel who work in Air Force controlled/restricted areas IAW AFI 31-101, Air Force Installation Security Program. This training shall be provided by an appointed security manager for the on-base Visitor Group. The security manager may be a full time or an additional duty position.

7.4.5 Pass and Identification Items. Ensure the pass and identification items required for contract performance are obtained for employees and non-Government owned vehicles prior to the Task Order start date.

7.4.6 Retrieving Identification Media. Retrieve all identification media, including vehicle passes, when the contract expires or from employees who depart for any reason before the contract expires, e.g., terminated for cause, retirement, etc.

7.4.7 Traffic Laws. Ensure all Contractor employees comply with base traffic regulations.

7.4.8 Weapons, Firearms and Ammunition. Shall not possess weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately owned vehicle while on any installation or any office/working location covered under this contract.

7.4.9 DoD Freedom of Information Act (FOIA) Program. Comply with DoD 5400.07, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting and safeguarding official government material.

7.4.10 Reporting Requirements. Report to an appropriate authority (i.e., CO, PM, COR) any information or circumstances which they are aware of that may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

7.4.11 Controlled/Restricted Areas. Implement local base procedures for entry to Air Force controlled or restricted areas where Contractor personnel shall work. The Government will require a JS Form 173, Joint Staff Contractor in Processing Form, completed and signed by the sponsoring agency’s Security Manager, before a Restricted Area Badge will be issued. Contractor employees shall have a favorably completed National Agency Check plus written Inquiries Investigation before receiving a Restricted Area Badge. Interim access may be granted IAW AFI 31-501, Personnel Security Program Management. Contractor personnel shall have appropriate clearances prior to commencing work on any Task Order unless otherwise approved in writing by the CO.

7.4.12 Lock Combinations. Control access to all Government-provided lock combinations to prevent unauthorized entry. The Contractor is not authorized to record lock combinations without written approval by the COR. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

7.4.13 Theater/Country Clearances. Obtain special theater and/or country clearances, and comply with theater/country specific requirements, for applicable OCONUS work. These requirements will be identified in the Task Order PWS. The Electronic Foreign Clearance Guide at https://www.fcg.pentagon.mil/fcg.cfm states the requirements for travel to specific countries.

7.4.14 Restricted/Formerly Restricted Data. Obtain a final U.S. Government clearance at the appropriate level before obtaining access to RESTRICTED DATA and FORMERLY RESTRICTED DATA.

7.5 Communications Security (COMSEC). Contractors may require access to COMSEC information on Air Force and DoD installations. The Contractor shall not require a COMSEC account. Access will be controlled by the sponsoring agency. Access to COMSEC material by personnel is restricted to US citizens holding final US Government clearances. Such information is not releasable to personnel holding only reciprocal clearances.

7.6 Clearance Requirement. If access to classified information is a requirement at the Contractor’s facility, a SF 312 Non-Disclosure Agreement (NDA) initiated by the company’s Facility Security Officer (FSO) is required. The Contractor shall possess a facility security clearance (FCL) at the appropriate classification level for the work prior to proposal submission.

7.7 National Agency Check with Inquiries. The Contractor shall provide a National Agency Check with Inquiries (NACI) for all contractor employees who are to be provided access to Government e-mail/internet, LAN/WAN and other Government information networks.

7.8 Operations Security (OPSEC). Protection for classified and sensitive unclassified information (as defined in Public Law 100-236, 9 January 1988) developed or used in performance of this contract. OPSEC requirements are contained in National Security Decision Directive 298 dated 23 January 1988. The project officer will forward these documents under separate cover. The prime contractors may not impose OPSEC requirements on their subcontractors unless the CO approves the OPSEC requirements.

7.9 Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include the employee's name, social security number and level of security clearance. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the Contracting Officer, Program Manager, and (SSA). An updated listing shall be provided when an employee's status or information changes.

8.0 TRANSITION PLAN: There will be a thirty-calendar day transition period included at the end of this contract. During this period, all programs, information, data, etc, will be passed from the Contractor to the incoming Contractor so that there is no break in customer or mission support.

8.1 Transition Out. Prior to the end of the period of performance, the Contractor shall support a thirty- calendar day transition period with in-coming personnel.

9.0 ADMINISTRATION CONSIDERATIONS:

9.1 Place of Performance: The Contractor shall be located at the 844 CS/SCON, 1600 Air Force Pentagon, Washington, DC 20330-1600 to perform and accomplish tasks identified in this Task Order.

9.1.1 Telework: Telework shall not be permitted for this Task Order.

9.2 Coverage: The contractor shall provide onsite services Monday through Friday, except federal holidays or when the Government facilities are closed due to local or national emergencies, administrative closings, or similar Government-directed closings, unless otherwise specified in the Task Order or approved. Non-normal duty support may also be required based on the mission support needs and will be approved by the COR as required.

9.3 Base Shutdown/Inclement Weather: The Contractor will follow guidance of the installation containing their place of performance to determine reporting schedules whether due to a base closure or inclement weather. The website for guidance regarding status of performance locations is http://www.opm.gov/status/.

9.4 Kick Off meeting: Contractor shall attend a kickoff meeting specific to the Task Order requirement with the COR and the Administrative CO within thirty (30) days of contract award. The Contractor shall provide concurrence with the date, time and location for the meeting via email notification to at least three (3) business days prior to the scheduled meeting.

9.5 Contractor Inventory: In accordance with Section 8108 of Public Law 112-10 of the Department of Defense and Full-Year Continuing Appropriations Action, 2011.

9.5.1 The Contractor shall report ALL labor hours (including subcontractor labor hours) required for performance of services provided under this Task Order via the secure Contractor Manpower Reporting Application (CMRA) data collection site. The Contractor is required to completely fill in all required data fields at System for Award Management (https://www.sam.gov). Reporting inputs shall be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported anytime during the FY, all data should be reported no later than 31 October of each calendar year. The contractor may direct questions to the CMRA help desk.

NOTE *: Reporting Period: Contractors are required to input data by 31 Oct of each year.

9.5.2 Uses and Safeguarding of Information: Information from the secure web site is considered proprietary in nature when the contractor number and the Contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data.

9.5.3 User Manual: Data for the AF services requirements shall be input at the AF CMRA link. However, user manuals for Government personnel and Contractors are available at the U.S. Army CMRA link at System for Award Management (https://www.sam.gov).

Attachment A: Services Summary

Table 2 - Services Summary

a) qualified personnel are on the job at Task Order Start unless previously negotiated by the CO and

b) the mission is not impacted due to position vacancies or personnel qualifications

a) vacancies are filled with qualified personnel within 14 days of vacancy, unless approved in writing or otherwise directed in advanced by the CO

AND

b) there is no mission impact due to position vacancies or unqualified personnel.

a) newly assigned SOC operators shall begin training within 10 duty days of arrival on station

b) newly assigned SOC operators shall be 100% qualified within 45 duty days of arrival on station

VOL VI conference participant listing is 100% accurate within 1 day of change notification

monthly communications systems tests are completed

a) 100% of deliverable requirements are met and received on time.

AND

b) critical information is accurate.

Note: The government reserves the right to inspect or test services or qualifications that have been tendered for acceptance. The government may require performance of any nonconforming services at no increase in contract price. If performance will not correct the performance issue or is not possible, the government may seek an equitable price reduction or contractual processes will begin to terminate the contract. Past performance history will be reported in Contractor Performance Assessment Reporting System to reflect satisfactory or unsatisfactory performance.

Attachment B: Applicable Directives

CJCSI 3280.01 – National Military Command System CJCSI 3264.02 – Executive Communications and Conferencing Assessment Program CJCSI 3401.04 – Alert Systems of the Chairman Joint Chiefs of Staff CJCSI 3420.01 – CJCS Conferencing Systems of the Chairman Joint Chiefs of Staff CJCSI 6810.04 – Nuclear Command, Control, and Communications Personnel Performance Objectives and Assessment Criteria CJCSI 6210.02 – Information and Operational Architecture of the Integrated Tactical Warning and Attack Assessment System CJCSM 6254.01 – MILSTAR Network Operating Procedures CJCS OPORD 1- CY – Chairman Joint Chiefs of Staff Joint Emergency Evacuation Plan CJCS OPORD 2- CY – National Military Command System Survivable Mobile Command Center Operations CJCS OPORD 3- CY – Continuity of Operations for the Chairman Joint Chiefs of Staff Emergency Action Procedures of the Chairman Joint Chiefs of Staff VOL VI - Emergency Conferencing VOL VI Annex A, B – Senior Leader, Nuclear Command and Control VOL VII – EAM Procedures

VOL IX – CJCS LERTCON

N-NCI 10-112 – Domestic Emergency Conferencing Procedures National Airborne Operations Center Concept of Operations NCSD 3-10 – Executive Office of the President/Office of Science and Technology OSD/NSD 28 – United States Nuclear Command and Control Safety and Security Pentagon Capability Concept of Operations Worldwide Secure Voice Conferencing System Concept of Operations Communications Systems Directive

Attachment C: Acronym List

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