Attachment 1 DRAFT PWS LTS_JBSA-L_JBSA-FSH_20 Mar 26.pdf
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- FA301626Q0004
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This is a Performance Work Statement (PWS) for Local Telecommunication Services (LTS) supporting Joint Base San Antonio Lackland (JBSA-LAK) and Joint Base San Antonio Fort Sam Houston (JBSA-FSH) in Texas, issued by the U.S. Air Force 502d Communications Squadron dated March 20, 2026.
The contractor shall provide essential local telecommunications services operating 24 hours per day, 7 days per week, 365 days per year with 99.9% availability. For JBSA-LAK, the contractor must deliver SIP trunking with Primary Rate Interface (PRI) hand-off providing 621 Concurrent Call Paths via 27 PRIs to support a Cisco Unified Communications Manager (CUCM) version 14 system located in Building 1050. The contractor shall port 40,000 Direct-Inward-Dialing (DID) directory numbers across five NPA-NXX blocks within 30 days of contract start, provide unlimited domestic long-distance service via VoIP, and offer international long-distance on a per-call basis with detailed monthly billing. For JBSA-FSH, the contractor must provide SIP trunking with 529 Concurrent Call Paths via 23 PRIs distributed across two locations (Building 3600 with 5 PRIs/115 CCP and Building 2225 with 18 PRIs/414 CCP), port 60,000 DID directory numbers across six NPA-NXX blocks, and provide equivalent long-distance services. Both sites require diverse and active circuit paths, E911 compatibility, quality of service (QoS) implementation, and support for 80 analog Flex Voice lines at JBSA-FSH. The contractor must submit an initial cutover plan with the technical quote and a final cutover plan within 10 business days after contract award, detailing implementation schedules, Government responsibilities, and key personnel points of contact. Outage response requirements are categorized by priority level: Catastrophic outages require response within two hours and restoration within varying timeframes depending on severity (two hours for catastrophic, eight hours for emergency, 24 hours for serious, and two calendar days for routine). The contractor shall coordinate with Government Points of Contact prior to installation, secure and safeguard Government facilities, provide all transmission equipment and cables to demarcation points, and comply with FCC, PUC, DoD, and Air Force standards. Government-provided resources include rack space, environmental controls, and primary/emergency power sources at demarcation locations. The contractor must report all labor hours through the System for Award Management (www.sam.gov) by October 31 annually for each Government fiscal year beginning in 2026.
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PERFORMANCE WORK STATEMENT (PWS)
Local Telecommunication Services (LTS)
Joint Base San Antonio Lackland (JBSA-LAK), TX and
Joint Base San Antonio Fort Sam Houston (JBSA-FSH), TX
Date: 20 Mar 26
U.S. Air Force 502d Communications Squadron
Table of Contents
1.0 INTRODUCTION
1.1 Objective
1.2 Background
2.0 SCOPE
2.1 Outages
2.1.1 Scheduled Outages
2.1.2 Unscheduled Outages
2.1.3 Outage Procedures
2.1.4 Outage Priority, Restoration of Service, and Maintenance
2.1.4.1 Catastrophic Outage
2.1.4.2 Emergency Outage
2.1.4.3 Serious Outage
2.1.4.4 Routine Outage
2.2 Services Summary
2.2.1 Services Summary (SS)
2.2.2 Inspection
2.2.3 Grade of Service
3.0 GOVERNEMENT PROVIDED SPACE AND SERVICES
3.1 Securing and Safeguarding
3.2 Rack Space
3.3 Environmental Controls
3.4 Wall Space
4.0 GENERAL REQUIREMENTS
4.1 Personnel
4.2 Interconnection Agreements and Cutover Plans
4.2.1 Cutover Plan Content
4.3 Safety, Health and Fire Protection Requirements
4.4 Manpower Reporting
5.0 APPENDIX 1A – JBSA-LACKLAND SITE SPECIFIC REQUIREMENTS
5.1 Required Services and Features
5.2 Direct-Inward-Dialing (DID) Directory Numbers
5.2.1 Long Distance Services. The contractor will provide access to long-distance services for all the NPA-NXX DID numbers assigned through this PWS
5.3 Commercial Subscriber Lines
5.4 Transport Channels
5.5 E911 Compatibility
5.6 Service Routing
5.6.1 Diagram: Utilizing SIP Trunking
6.0 APPENDIX 1B – JBSA-FT SAM HOUSTON SITE SPECIFIC REQUIREMENTS
6.1 Required Services and Features
6.2 Direct-Inward-Dialing (DID) Directory Numbers
6.2.1. Long Distance Services. The contractor will provide access to long-distance services for all the NPA-NXX DID numbers assigned through this PWS
6.3 Commercial Subscriber Lines
6.4 Transport Channels
6.5 E911 Compatibility
6.6 Service Routing
6.6.1 Diagram: Utilizing SIP Trunking
7.0 APPENDIX 2 – DEFINITIONS AND ACONYMS
7.1 Table A. Definitions
7.2 Table B. Acronyms
1.0 INTRODUCTION
1.1 Objective
This requirement will provide essential Local Telecommunication Services (LTS) and features supporting JBSA-LAK and JBSA-FSH TX. Site specific equipment connectivity requirements are identified in Appendices 1A and 1B along with required features. This LTS will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365).
1.2 Background
Historically, the government acquired LTS on behalf of its customer sites using a government-driven Statement of Work (SOW), which limited the contractor to providing services using legacy systems and equipment. LTS didn’t include long-distance or Defense Switching Network (DSN) services, which were beyond the scope of this action. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63- 38 “Acquisition of Services.” These services are considered Information Technology (IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) 239.74 “Telecommunications Services.” The requirement herein represents the site’s performance-based requirements for local “dial-tone” and ancillary services as defined herein.
As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to existing LTS processes, operating procedures, systems, or applications to the Contracting Officer (CO).
2.0 SCOPE
The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendices 1A and 1B of this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.
The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendices 1A and 1B. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five business days after contract award) prior to any installation. The Government does not authorize aerial cable installations.
2.1 Outages
2.1.1 Scheduled Outages
The Contractor shall notify the Government POC of any scheduled outage that will affect any telecommunication service. The Contractor shall inform the Government POC NLT 30 calendar days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users. The Government POC must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages.
2.1.2 Unscheduled Outages
If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.
2.1.3 Outage Procedures
The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:
• Reason for interruption
• Duration
• Start and stop times
• Affected equipment, lines, and buildings
• Restoration action (what service was impacted and how service was restored)
2.1.4 Outage Priority, Restoration of Service, and Maintenance
The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Government POC can declare any outage restoration priority level as catastrophic to emergency to serious to routine if the outage significantly affects the mission of the Government.
2.1.4.1 Catastrophic Outage
A catastrophic outage demands immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95% or more of equipped lines and/or trunks. The Government POC can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. The Contractor must advise the Government POC of their restoration procedures for the base in a catastrophic situation. The Contractor shall respond to the outage NLT two hours of receipt of notification by the Government POC and advise the Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the Government POC with updates NLT every four hours on the status of restoration actions.
2.1.4.2 Emergency Outage
An emergency outage demands rapid action. The Government POC can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the Government as any outage that severely hampers the Air Force mission and can be restored within the restoration parameters. The Contractor shall respond to the outage NLT two hours of receipt of notification by the Government POC. The Contractor shall restore service NLT eight hours from the time the Contractor responds to the Government notification.
2.1.4.3 Serious Outage
A serious outage demands timely action, as such as degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment but requires attention. The Government POC can declare any outage as a serious outage if an outage significantly affects the mission of the Government. The Contractor shall respond to the outage NLT two hours of receipt of notification by the Government POC. The Contractor shall restore service NLT 24 hours from the time the Contractor responds to the Government notification.
2.1.4.4 Routine Outage
A routine outage minimally disrupts service to property, equipment, and site infrastructure. The Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission but does hamper day-to-day operation of the Government installation. The Contractor shall respond to the outage NLT two hours of receipt of notification by the Government POC. The Contractor shall restore service NLT two calendar days from the time the Contractor responds to the Government’s notification.
2.2 Services Summary
2.2.1 Services Summary (SS)
Performance Element Number
Performance Objective PWS
Paragraph
Performance Threshold
1 Perform and provide local access at the designated circuit demarcation points identified in Appendices 1A and 1B in this PWS.
2 Continuous operation local phone service 24/7/365 with 99.9% availability.
2 Inform the Government POC NLT 30 calendar days in advance of scheduled outage providing a detailed explanation for the outage.
2.1.1 Timely and detailed
notification provided 100% of time.
3 Responds and restores Catastrophic Priority service outages IAW PWS as coordinated with the Government POC.
2.1.4 and 2.1.4.1
Timely response to notification and timely restoration of services provided 100% of the time.
4 Respond and restore Emergency Priority service outages IAW PWS as coordinated with the Government POC.
2.1.4 and 2.1.4.2
Timely response to notification and timely restoration of services provided 100% of the time.
5 Respond and restore Serious Priority service outages IAW PWS as coordinated with the Government POC.
2.1.4 and 2.1.4.3
Timely response to notification and timely restoration of services provided 100% of the time.
6 Respond and restore Routine service outages IAW PWS as coordinated with the Government
POC.
2.1.4 and 2.1.4.4
Timely response to notification and timely restoration of services provided 100% of the time.
2.2.2 Inspection
The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.
2.2.3 Grade of Service
Locations carrying contracted voice grade, which is packetized for transport across an Internet Protocol (IP), Multiprotocol Layer Switching (MPLS), or other Interexchange Carrier (IXC) system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within International Telecommunication Union (ITU) standards. This requirement is applicable to Voice Over Internet Protocol (VoIP) traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external Local Exchange Carrier (LEC) / Competitive Local Exchange Carrier (CLEC) facilities;
implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked Differentiated Services Code Point (DSCP) packets or pre-contracted data flows.
3.0 GOVERNEMENT PROVIDED SPACE AND SERVICES
http://encyclopedia2.thefreedictionary.com/Internet+Protocol http://encyclopedia2.thefreedictionary.com/Internet+Protocol
3.1 Securing and Safeguarding
The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government provided facilities and material contained therein.
3.2 Rack Space
The Government will provide the use of existing rack space for the installation of Contractor provided transmission equipment. The floor space shall be coordinated with the Government POC to accommodate Contractor provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for Contractor equipment in the demarcation point.
3.3 Environmental Controls
The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.
3.4 Wall Space
The Government does not have wall space available.
4.0 GENERAL REQUIREMENTS
4.1 Personnel
The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract. Contractor will have technicians that reside locally and are able to respond within two hours of outage notification.
4.2 Interconnection Agreements and Cutover Plans
In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link, or as an addendum, to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a CLEC for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.
For Government planning and funding purposes, the Contractor, as industry experts, is required to inform the Government of their anticipated cutover time frame. The Contractor shall develop and submit an Initial Cutover Plan to the Government with their technical quote. A Final Cutover Plan is required to be submitted NLT ten (10) business days after contract award. This plan shall include installation of the initial required services for cutover of LTS requirements, along with the recommended time frame to complete each phase of the cutover process. The Contractor shall coordinate deviations from the finalized Cutover Plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the Cutover Plan does not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the Contractor.
4.2.1 Cutover Plan Content
The Cutover Plan shall contain, at a minimum, the following site-specific information:
• Overview/Scope of plan, indicating proposed timeframe to complete cutover
• A detailed Implementation Plan in business days to complete requirements listed in PWS as site-specific (see Appendix 1). The use of a Gantt or Milestone chart to illustrate your plan is suggested
• Conditions/Support required prior to the start of cutover
• A listing of Offeror responsibilities
• A listing of proposed Government responsibilities
• Key Departments essential to the Offeror’s Installation and Cutover Plan available to participate in routine progress meetings with the Government on a weekly or bi- weekly basis
• Key POC List for Contractor, Customer Site and Government Contracting Office must be included in the Final Cutover Plan
4.3 Safety, Health and Fire Protection Requirements
The Contractor shall follow local procedures established by the local safety and health offices.
Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.
4.4 Manpower Reporting
The Contractor shall report ALL Contractor labor hours (including subcontractors) required for performance of services provided under this contract. The Contractor shall completely fill in all required data fields using the System for Award Management (www.sam.gov). Reporting inputs will be for the labor executed during the Period of Performance (PoP) during each Government fiscal year (FY), which runs Oct 1 through Sep 30.
While inputs may be reported any time during the FY, all data shall be reported NLT Oct 31 of each calendar year, beginning with 2026. Contractors shall direct questions to the AF Support Desk. Information is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data. Data for AF service requirements must be inputted into the SAM site.
5.0 APPENDIX 1A – JBSA-LACKLAND SITE SPECIFIC REQUIREMENTS
5.1 Required Services and Features
The Contractor shall provide the following Government line of local commercial communications services for JBSA-LAK, TX at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here in Appendix 1A and in the Pricing Schedule.
The legacy Government telephone switching system is identified as a Nortel CS2100 with the SE-09.1 software version. The new VoIP system is a Cisco Unified Communications Manager (CUCM) version 14. The vendor shall provide Session Initiation Protocol (SIP) trunking with a Primary Rate Interface (PRI) hand-off with 621 Concurrent Call Paths (CCP); 27 PRI’s. Circuits will require diverse and active paths. The Cisco VoIP system is located in bldg. 1050, 2141 Kelly Dr., JBSA-Lackland, TX 78236.
The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the
CO.
5.2 Direct-Inward-Dialing (DID) Directory Numbers
NPA- NXX-XXXX
DID
Directory Numbers
(210) 292- 0000 to 9999 10,000
(210) 671-0000 to 9999 10,000
(210) 977-2000 to 6999 5,000
(210) 925-0000 to 9999 10,000
(210) 395-0000 to 1999 & 7000 to 9999 5,000
TOTAL 40,000
5.2.1 Long Distance Services. The contractor will provide access to long-distance services for all the NPA-NXX DID numbers assigned through this PWS
Contractor will port all NPA-NXX DID numbers within 30 days of contract start date
Outbound Long Distance via domestic United States VoIP network
Uses SIP signaling protocol
Unlimited Domestic Long Distance at a flat rate price included in the cost
Access to International Long-Distance charged on a per-call basis with detailed monthly billing reports for International Calls sent to 502 CS
5.3 Commercial Subscriber Lines
(NPA)-NXX-
XXX
Type Services and Optional Features
Demarcation Organization Location
Future use
5.4 Transport Channels
Circuit ID/Name
Type Demarcation Destination Est.
Mi.
Circuit Description
TX/KXFN/06662
7/LUMN
TX/KXFN/06662
8/LUMN
1Gbps Bldg. 1050 2141 Kelly Dr
JBSA-LAK, TX 78236
Bldg. 5010 5010 Camp Bullis Rd.
Camp Bullis, TX 78257
18 NIPRNet access
TX/HCFS/97292
0/LVLC
31/HCGS/713222
31/HCGS/713223
Voice, 4-Wire Bldg. 1674 201 Paul Wagner Dr, San Antonio, TX 78226
9434 Airport Blvd San Antonio, TX 78216
16 Shout-Down to San Antonio Airport Control Tower
5.5 E911 Compatibility
The Contractor shall provide configuration diagrams to show access to 911/E911 services, where available, through the local city or county emergency services organization.
5.6 Service Routing
The Contractor shall submit a service routing diagram (reference Appendix Diagrams for examples) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.
5.6.1 Diagram: Utilizing SIP Trunking
Note: The vendor-controlled Customer Premise Equipment (CPE) shall be vendor provided.
The EBC, if available, shall be Government provided.
6.0 APPENDIX 1B – JBSA-FT SAM HOUSTON SITE SPECIFIC REQUIREMENTS
6.1 Required Services and Features
The Contractor shall provide the following Government line of local commercial communications services for JBSA-FSH, TX at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here in Appendix 1B and in the Pricing Schedule.
The existing Government telephone switching system is a Nortel CS2100 with XA Core SE09.1 software load and will remain in place. The vendor will provide SIP trunking with a PRI hand-off with 529 Concurrent Call Paths (CCP). Circuits will require diverse and active paths. The existing systems are located at:
- Bldg. 3600, 3851 Roger Brooke Dr., JBSA-FSH, TX 78235 – 5 PRI’s – 115 CCP
- Bldg. 2225, 1508 Stanley Rd., JBSA-FSH, TX 78235 – 18 PRI’s – 414 CCP
The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the
CO.
6.2 Direct-Inward-Dialing (DID) Directory Numbers
NPA- NXX-XXXX
DID
Directory Numbers
(210) 221- 0000 to 9999 10,000
(210) 295-0000 to 9999 10,000
(210) 466-0000 to 9999 10,000
(210) 539-0000 to 9999 10,000
(210) 808-0000 to 9999 10,000
(210) 916-0000 to 9999 10,000
TOTAL 60,000
6.2.1. Long Distance Services. The contractor will provide access to long-distance services for all the NPA-NXX DID numbers assigned through this PWS
Contractor will port all NPA-NXX DID numbers within 30 days of contract start date
Outbound Long Distance via domestic United States VoIP network
Uses SIP signaling protocol
Unlimited Domestic Long Distance at a flat rate price included in the cost
Access to International Long Distance charged on a per-call basis with detailed monthly billing reports for International Calls sent to 502 CS
6.3 Commercial Subscriber Lines
(NPA)-NXX-
XXX
Type Services and Optional Features
Demarcation Organization Location
210-222-2876 Analog BS, Touch-Tone Call Forward, Call Waiting, Call Transfer
Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-271-0830 Analog BS, Touch-Tone Call Forward
Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-249-4032 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-249-5222 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-249-7607 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-477-0906 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-477-0907 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-477-8822 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-477-8823 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-477-8824 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-477-8826 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-477-8827 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-477-8828 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-477-8829 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8926 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8927 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8928 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-635-1024 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-635-1025 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8736 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8737 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8738 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8739 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8740 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8741 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8742 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8743 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8744 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
210-801-8745 Analog
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8746 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8747 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8748 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8749 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8750 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8751 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8752 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8753 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8754 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
210-801-8755 Analog
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8756 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8757 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8758 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8759 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
210-801-8760 Analog
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8761 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8762 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8763 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8764 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8765 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8766 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8767 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8768 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8769 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8770 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
210-801-8771 Analog
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8772 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8773 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8774 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
210-801-8775 Analog
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8776 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8777 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8778 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8779 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8780 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8781 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8782 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8783 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8784 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8785 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8786 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8787 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8788 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8789 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
210-801-8790 Analog
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8791 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8792 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8793 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8794 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8795 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8796 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-801-8797 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-918-8736 Analog Flex Voice
BS, Touch-Tone Bldg. 3600 3551 Roger Brooke Dr
JBSA-FSH, TX 78234
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-521-2574 Analog BS, Touch-Tone 10010 Rogers Crossing San Antonio, TX 78251
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-521-2576 Analog BS, Touch-Tone 10010 Rogers Crossing San Antonio, TX 78251
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-521-2577 Analog BS, Touch-Tone 10010 Rogers Crossing San Antonio, TX 78251
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-599-2482
210-992 ON
CSR
Analog BS, Touch-Tone 3370 Nacodoches Rd San Antonio, TX 78217
BAMC
3370 Nacodoches Rd San Antonio, TX 78217
210-599-2509 Analog BS, Touch-Tone 3370 Nacodoches Rd San Antonio, TX 78217
BAMC
3370 Nacodoches Rd San Antonio, TX 78217
210-521-2571 Analog BS, Touch-Tone 10010 Rogers Crossing San Antonio, TX 78251
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-680-0991 Analog BS, Touch-Tone 10010 Rogers Crossing San Antonio, TX 78251
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-520-0865 Analog BS, Touch-Tone 10010 Rogers Crossing San Antonio, TX 78251
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-651-0670 Analog BS, Touch-Tone 17115 IH 35 Schertz, TX 78154
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-651-0673 Analog BS, Touch-Tone 17115 IH 35 Schertz, TX 78154
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-651-0675 Analog BS, Touch-Tone 17115 IH 35 Schertz, TX 78154
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
210-651-0679 Analog BS, Touch-Tone 17115 IH 35 Schertz, TX 78154
BAMC
3551 Roger Brooke Dr
JBSA-FSH, TX 78234
**NOTE** 80 BAMC Analog Flex Voice lines are associated with these circuit IDs;
42/KEFN/110242/TWCS
42/KEFN/110243/TWCS
42/KEFN/110244/TWCS
42/KEFN/110245/TWCS
6.4 Transport Channels
Circuit ID/Nam e Type Demarcation Destination Est.
Mi.
Circuit
Description
TX/KXFN/1648
44/LVLC
TX/KXFN/1648
62/LVLC
10Mb Bldg. 2225 1508 Stanley Rd
JBSA-FSH, TX 78234
5010 Camp Bullis Rd San Antonio
TX 78257
21 502 SFS
ICIDS Alarm
6.5 E911 Compatibility
The Contractor shall provide configuration diagrams to show access to 911/E911 services, where available, through the local city or county emergency services organization.
6.6 Service Routing
The contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.
Page | 23
6.6.1 Diagram: Utilizing SIP Trunking
Note: The vendor-controlled Customer Premise Equipment (CPE) shall be vendor provided. The EBC, if available, shall be Government provided.
Page | 24
7.0 APPENDIX 2 – DEFINITIONS AND ACONYMS
7.1 Table A. Definitions
TERM DEFINITION
Appendix 1 Defines the JBSA LAK & JBSA-FSH TX requirements detailing locations on circuit delivery.
Call Setup Success Rate (CSSR)
The fractionalized amount of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed. (As defined by International Telecommunication Union).
Circuit Termination Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross- Connect (DSX)-1 patch, cross connect panel(s) for T-1 and/or T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET or MPLS systems, optical multiplexer equipment, and may extend to Cat 3/5/6 RJ-45 jack fields if directed by the Government POC to ensure adequate hand off of the circuit to the Government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities.
Communications Focal Point (CFP)
A 24/7 Focal Point located on an Air Force Facility that provides one stop notification services and provides reporting and tracking of communications outages to Government users of the communication systems.
Commercial Subscriber lines (CSL)
A CSL is defined by Government standards as a voice grade subscriber line serving directly from the Contractor’s central office switch to customer’s location.
Competitive Local Exchange Carrier
(CLEC)
A telephone company that competes with the already established local telephone business by providing its own network and switching.
Contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.
Customer Premise Equipment (CPE)
Also known as Customer-Provided Equipment is any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the contractually established demarcation point. The demarcation point contractually separates the customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider. Vendor installed CPE devices are fully vendor owned, maintained, and monitored by the Vendor’s management platform. CPE equipment can be powered from the customer source electrical system, but a sufficient emergency power source must be available during periods of customer power interruption for any services contractually requiring a high level of reliability.
Customer Service Record (CSR)
Report that details the fixed monthly charges billed by the local telephone company. The CSR is composed of computer codes called USOCs, which in turn correspond to a particular tariffed service.
Page | 25
Defective Service A service output that does not meet the standard of performance associated with the PWS.
Deliverable Anything that can be physically delivered but may include non- manufactured things such as meeting minutes or reports.
Dropped Call Rate
(DCR)
The fractionalized amount of calls that experience a lost connection after a successful initial call establishment. (As defined by International Telecommunication Union).
DS-1 A DS level and framing specification for synchronous digital streams, over circuits in the North American digital transmission hierarchy, at the DS1 transmission rate of 1,544,000 bits per second. DS1 is commonly used to multiplex 24 DS0 channels. Each DS0 channel, originally a digitized voice-grade telephone signal, carries 8000 bytes per second (64,000 bits per second). A DS1 frame includes one byte from each of the 24 DS0 channels and adds one framing bit, making a total of 193 bits per frame at 8000 frames per second. The result is 193*8000 = 1,544,000 bits per second.
Edge Boundary Controller (EBC)
A customer provided network node device that provides firewall, intrusion detection, routing, QoS, and packet equalization between the Vendors IP Wide Area Network and the interior customer IP network. The EBC will provide the logical demarcation point between IP SIP delivered services when applicable and will physically interface to the vendor’s CPE Gateway Router device.
Extended Area Calling Service
A geographic area beyond the local service area to which traffic is classified as local for selected customers, i.e., telephone service that allows subscribers in one exchange to call subscribers of another exchange without a toll charge or for a negotiated fixed rate.
Flat Rate A non-fluctuating monthly rate for telephone service in which an unlimited number of local calls can be made without further charge the extent of the contract. The monthly rate is established in the contract.
Incumbent Local Exchange Carrier
(ILEC)
The dominant phone carrier within a geographic area as determined by the FCC Section 252 of the Telecommunications Act of 1996 provided local exchange service to specific area.
Interconnection Agreement
A business contract between telecommunication organizations for interconnecting their networks and exchanging telecommunication traffic. These agreements are present in both public switched telephone networks and the Internet.
Intra-LATA Local toll service (also called intra-Local Access and Transport Area (LATA), local long distance, or regional toll service) provides calling within a geographic area known as a LATA. Per-minute toll charges usually apply to these calls.
Local Exchange Access and Service Areas
Areas shall include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract and provide a list of these local exchange access service areas and any updates as they accrue. When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is required.
Page | 26
Measured Rate A message rate structure in which the monthly phone line rental includes a fixed rate on calls within a defined area. Measured services are often charged on the number of calls, the time of day, the distance traveled and/or the length of the call.
Non-Recurring Charges
A one-time fee IAW the established tariff rates at time of award that is associated with adding a local exchange service, including installment, activation and/or equipment.
Physical Security Actions that prevent the loss or damage of Government property.
Quality Assurance The Government procedures to verify that services being performed by the
Contractor are performed according to acceptable standards.
Quality Control All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.
Reliability The probability that a system will not fail during a specified period of time.
Resilience The ability of a system to recover to its normal operating form after a failure or an outage.
Session Initiation Protocol (SIP)
A communications protocol for signaling, call setup/teardown, and communication of telephone and Video Real-Time Systems over an IP Based Unified Communication System. (As defined by Internet Assigned Numbers Authority & Request for Comments).
Session Initiation Protocol (SIP) Trunking
A Voice over Internet Protocol (VoIP) and streaming media service Based on the SIP by which Internet telephone service providers (ITSPs).
SIP Trunk An IP Based virtual connector between Unified Communication Systems designed to transport high-density unicast & multicast telephone/video traffic channels.
Traffic Analysis Inference of information from observable characteristics of data flow(s), such as the identities and locations of the source(s) and destinations(s), and the presence, amount, frequency and duration of occurrence.
Page | 27
7.2 Table B. Acronyms
ACRONYM EXTENDED
AF Air Force AFI Air Force Instruction BRI Basic Rate Interface BS Basic Services BTN Billing Telephone Number CSSR Call Setup Success Rate CFP Communications Focal Point CLEC Competitive Local Exchange Carrier CO Contracting Officer CPE Customer Premise Equipment CSL Commercial Subscriber Lines CSO Communications Services Officer DCO Dial Central Office DCR Dropped Call Rate DFARS Defense Federal Acquisition Regulation Supplement DID Direct In Dial DOD Department of Defense DP Dial Pulse DSN Defense Switching Network DSX Digital Signal Cross-Connect DTMF Dual Tone Multi-Frequency EBC Edge Boundary Controller FCC Federal Communications Commission FD Full Duplex FR Flat Rate FX Foreign Exchange GS Ground Start HD Half Duplex IAW In Accordance With IC Incoming ILEC Incumbent Local Exchange Carrier ISDN Integrated Services Digital Network IT Information Technology JBSA-L Joint Base San Antonio Lackland JBSA-FSH Joint Base San Antonio Fort Sam Houston LATA Local Access Transport Area LS Loop Start LTS Local Telecommunications Services MF Multi-Frequency MDF Main Distribution Frame
Page | 28
MR Measured Rate NCS National Communications System NS/EP National Security and Emergency Preparedness NGO Non-Governmental Organization NLT No Later Than OEM Original Equipment Manufacturer OG Outgoing POC Point of Contact PRI Primary Rate Interface PUC Public Utility Commission PWS Performance Based Work Statement PSTN Public Switched Telephone Network SIP Session Initiation Protocol SS Services Summary TS Telecommunication Services WS Wink Start
| 1.0 INTRODUCTION |
| 1.1 Objective |
| 1.2 Background |
| 2.0 SCOPE |
| 2.1 Outages |
| 2.1.1 Scheduled Outages |
| 2.1.2 Unscheduled Outages |
| 2.1.3 Outage Procedures |
| 2.1.4 Outage Priority, Restoration of Service, and Maintenance |
| 2.1.4.1 Catastrophic Outage |
| 2.1.4.2 Emergency Outage |
| 2.1.4.3 Serious Outage |
| 2.1.4.4 Routine Outage |
| 2.2 Services Summary |
| 2.2.1 Services Summary (SS) |
| 2.2.2 Inspection |
| 2.2.3 Grade of Service |
| 3.0 GOVERNEMENT PROVIDED SPACE AND SERVICES |
| 3.1 Securing and Safeguarding |
| 3.2 Rack Space |
| 3.3 Environmental Controls |
| 3.4 Wall Space |
| 4.0 GENERAL REQUIREMENTS |
| 4.1 Personnel |
| 4.2 Interconnection Agreements and Cutover Plans |
| 4.2.1 Cutover Plan Content |
| 4.3 Safety, Health and Fire Protection Requirements |
| 4.4 Manpower Reporting |
| 5.0 APPENDIX 1A – JBSA-LACKLAND SITE SPECIFIC REQUIREMENTS |
| 5.1 Required Services and Features |
| 5.2 Direct-Inward-Dialing (DID) Directory Numbers |
| 5.2.1 Long Distance Services. The contractor will provide access to long-distance services for all the NPA-NXX DID numbers assigned through this PWS |
| 5.3 Commercial Subscriber Lines |
| 5.4 Transport Channels |
| 5.5 E911 Compatibility |
| 5.6 Service Routing |
| 5.6.1 Diagram: Utilizing SIP Trunking |
| 6.0 APPENDIX 1B – JBSA-FT SAM HOUSTON SITE SPECIFIC REQUIREMENTS |
| 6.1 Required Services and Features |
| 6.2 Direct-Inward-Dialing (DID) Directory Numbers |
| 6.2.1. Long Distance Services. The contractor will provide access to long-distance services for all the NPA-NXX DID numbers assigned through this PWS |
| 6.3 Commercial Subscriber Lines |
| 6.4 Transport Channels |
| 6.5 E911 Compatibility |
| 6.6 Service Routing |
| 6.6.1 Diagram: Utilizing SIP Trunking |
| 7.0 APPENDIX 2 – DEFINITIONS AND ACONYMS |
| 7.1 Table A. Definitions |
| 7.2 Table B. Acronyms |
File details come from the government source that posted it. Updated .