Attachment 1 - Draft PWS.pdf

NASA Enterprise Grounds and Custodial Services DRAFT Performance Work Statement (PWS)

Contents 1 Introduction

1.1 Background

1.2 Location/Place of Performance

1.3 Types of Orders

1.4 Hours of Operation

1.5 Vendor Travel

1.6 Order Level Materials (OLMs)

1.7 Periodic Progress Meetings: Order Level

1.8 Government Furnished Items

1.9 Vendors Furnished Items

1.10 Quality Assurance

1.10.1 Timeliness

1.10.2 Quality

1.10.3 Deduction Schedule

1.10.4 Applicable Publications (current editions)

2 General Requirements

2.1 Passes and Badges

2.2 Safety and Environmental Requirements

2.3 Information Technology (IT) Services

2.3.1 Computerized Maintenance Management System (CMMS) Requirements

2.4 Support for New Construction

2.5 Records Management

2.6 Reporting Requirements

2.7 Metrics

2.8 Training/Certifications Records

3 Specific Program/Service Areas

3.1 Ground Cover Maintenance

3.1.1 Mowing

3.1.2 Trimming

3.1.3 Edging

3.1.4 Post Service Requirements

3.2 Tree, Shrub and Vegetation Maintenance

3.2.1 Pruning

3.2.2 Bed Maintenance

3.2.3 Vegetation Replacement

3.2.4 Mulching

3.3 Irrigation System Operations and Maintenance

3.3.1 Maintain Irrigation System

3.3.2 Operate Irrigation System

3.4 Severe Weather Event Support

3.4.1 Pre-Storm Preparations

3.4.2 Post-Storm Clean-up

3.4.3 Center Specific Requirements

3.5 Road/Parking Lot Sweeping

3.5.1 Street Sweeping

3.5.2 Center Specific Requirements

3.6 Pest Control Services

3.6.1 Integrated Pest Management Plan

3.6.2 Interior Pest Control

3.6.3 Exterior Pest Control

3.6.4 State Specific Requirements

3.7 Snow and Ice Mitigation

3.7.1 Preparation Activities

3.7.2 Snow and Ice Clearance

3.8 Refuse Disposal and Recycling

3.8.1 Integrated Solid Waste Management Plan

3.8.2 Waste Collection and Transportation

3.8.3 Recycling Collection and Transportation

3.8.4 State Specific Requirements

3.9 Clean Hard Floor Surfaces

3.9.1 Sweeping

3.9.2 Mopping

3.9.3 Buffing

3.9.4 Strip, Seal and Wax

3.10 Clean Carpeted Surfaces

3.10.1 Vacuum Carpets

3.10.2 Shampoo Carpets

3.10.3 Replace Walk-Off Mats

3.11 Clean and Service Restrooms

3.11.1 Clean Floor Surfaces

3.11.2 Clean Fixtures

3.11.3 Replenish Consumables

3.11.4 Remove Refuse

3.12 Interior Refuse & Recycling Removal

3.12.1 Removal from Central Locations

3.12.2 Removal from Break Rooms

3.12.3 Removal from Conference Rooms

3.13 Clean Furniture, Fixtures, and Windows

3.13.1 Dust Surfaces

3.13.2 Clean Windows

3.14 SEVERE WEATHER EVENT SUPPORT

3.14.1 Pre-Event Preparation

3.14.2 Post-Event Clean-Up

3.15 Emergency Custodial Services

3.15.1 Blood/Infectious Material Clean-up

4 Additional In Scope Services

5 Deliverables

5.1 Performance Standards

6 Workload Indicators

7 Key Personnel

1 INTRODUCTION

1.1 BACKGROUND

NASA is committed to providing grounds and custodial services to promote a positive and safe environment for employees, vendors, and guests. NASA is committed to balancing stewardship, sustainability, and budget, while ensuring delivery of grounds and custodial services reduce mission risks.

1.2 LOCATION/PLACE OF PERFORMANCE

Potential locations may include any NASA location: Ames Research Center (ARC), Armstrong Flight Research Center (AFRC), Glenn Research Center (GRC), Goddard Space Flight Center (GSFC), Johnson Space Center (JSC), Kennedy Space Center (KSC), Langley Research Center (LaRC), Marshall Space Flight Center (MSFC), Stennis Space Center (SSC), Ellington Field, Independent Verification and Validation Facility (IV&V), Wallops Flight Facility (WFF), White Sands Test Facility (WSTF), Michoud Assembly Facility (MAF), and Neil Armstrong Test Facility (ATF). Other NASA facilities may potentially be included. The specific location(s) will be identified in each individual order.

1.3 TYPES OF ORDERS

Orders will be issued under one or more types, including firm-fixed-price (FFP), Time & Materials (T&M), Labor Hour (LH), and/or a hybrid arrangement, and each order will specify the order type.

1.4 HOURS OF OPERATION

Most of the day-to-day operations for services under the PWS will be performed during normal working hours. The vendor shall establish a regular schedule for service delivery with a goal of balancing interference with center regular activities and cost of service delivery. The vendor shall notify the COR at least five business days in advance if the vendor needs to schedule work outside of normal hours and outside of the regular schedule established in either the Custodial Operations Plan or the Grounds Maintenance Plan to ensure that the work areas will be accessible for the vendor to provide service. If the vendor schedules work outside of normal hours, vendor supervision shall be provided commensurate to the work to be performed. Each order may include additional specific information related to hours of operation and facility closings.

1.5 VENDOR TRAVEL

The vendor may be required to travel throughout the United States during the performance of orders to attend meetings, conferences, and perform inspection or analysis on related projects. The vendor may be required to travel to off-site locations. All travel shall be in accordance with the Federal Travel Regulation at https://www.gsa.gov/policy-regulations/regulations/federal-travel-regulation. Specific travel requirements will be identified in each individual order.

1.6 ORDER LEVEL MATERIALS (OLMS)

Such costs are in direct support of services on the orders and are not known prior to award. These costs must be preapproved by the ordering Contracting Officer. Any item that falls under the category of OLMs (excluding travel) requires that vendors obtain at least three quotes.

1.7 PERIODIC PROGRESS MEETINGS: ORDER LEVEL

Each vendor with an active order shall participate in scheduled progress meetings requested by the COR, the Center Contracting Officer, and/or the Enterprise Contracting Officer. The COR, and other Government personnel, as appropriate, may meet periodically with the vendor to review the vendor’s performance. At these meetings the Contracting Officer will apprise the vendor of how the Government views the vendor's performance and the vendor will apprise the Government of any existing or potential problems being experienced. Appropriate action shall be taken to resolve outstanding issues. The progress meetings may be held weekly, bi-weekly or monthly. The determination for the frequency of meetings will be made mutually by both parties based on, among other things, the continuity of satisfactory progress under the various orders or the lack of operational basis to conduct regularly scheduled meetings.

1.8 GOVERNMENT FURNISHED ITEMS

Specific government furnished items will be identified in each individual order.

1.9 VENDORS FURNISHED ITEMS

The vendor shall furnish all supplies, equipment, facilities, and services required to perform work under the orders that are not listed under, or provided per, Section 1.8. Any items purchased by the vendor, reimbursed by the Government, and not expended while performing assigned work under orders become the property of the Government, pursuant to FAR 52.245-1.

1.10 QUALITY ASSURANCE

1.10.1 Timeliness

The vendor shall provide all ordered services and deliverables within the timeframes required by the Government and established by this PWS and supplemented orders. The basis for determining the acceptability of a service or a deliverable is whether the delivery of the service met the schedule for the deliverable. Should the vendor determine that circumstances outside the vendor’s control will prevent the vendor from achieving the time frames set for work items, the vendor shall identify alternatives and approaches for managing the schedule to meet the time frames established. If either the vendor or the Government determines an assignment schedule must be revised for any reason, the party must inform the other within one business day of said determination. Revisions to the schedule must be in writing and agreed to by the Government.

1.10.2 Quality

The Government will evaluate the quality of the vendor’s products in terms of both their form and substance. The vendor shall deliver quality products that meet acceptable industry best practices. The Government will find a vendor’s product to be acceptable if the product meets the established requirements set forth under the contract vehicle and its supplemented order and that follow all associated/relevant laws, regulations, agency policies and directives, as well as industry best practices. All written deliverables shall meet the expectations of the Government, as outlined in the contract vehicle and its supplemented order.

1.10.3 Deduction Schedule

The vendor shall comply with the terms and conditions. In addition to the provisions of clause NFS 1852.223-75 Major Breach of Safety or Security, the Government considers the actions, activities, and behaviors described in Attachment 5, Deduction Schedule, as non-conforming to the requirements of the enterprise vehicle/order and are of a serious nature requiring immediate corrective action by the vendor and evaluation by the Government.

1.10.4 Applicable Publications (current editions)

The vendor shall abide by NASA documented regulations, publications, manuals, and local policies and procedures, as applicable.

2 GENERAL REQUIREMENTS

The following requirements are applicable to this enterprise vehicle and each order. Center specific information may be included at the order level. Each order PWS will specify which of the following sections are applicable to that requirement.

2.1 PASSES AND BADGES

All vendors employees shall obtain the required employee passes or badges. See Section I.2, FAR 52.204- 9, Personal Identity Verification of Vendor Personnel, for employee badging procedures. During the Phase-In period, the vendor shall submit to the Contracting Officer an estimate of the number of personnel expected to be utilized at any one time on the contract. The Government will issue badges without charge. Each employee shall wear the Government issued badge over the front of their outer clothing and above the waist while on Government property. If this requirement presents a safety hazard, the badge may be located in a different area but must be in the employee’s possession. When an employee leaves the vendor’s service, the employee’s pass or badge shall be returned before final termination of employment.

2.2 SAFETY AND ENVIRONMENTAL REQUIREMENTS

The vendor shall be responsible to protect the safety and health of NASA personnel, visitors, and its employees during the performance of this contract. Safety and Environmental requirements include but are not limited to following center safety and health policies: mishap reporting, electrical safety, chemical hygiene, chemical hazard communication program, hearing conservation, personal protective equipment, hazard labeling and posting, heavy machine operating, air quality, water conservation, and storm water pollution prevention. The vendor shall notify the Government ASAP of any injuries or property damage.

The vendor shall repair, replace, or otherwise correct any damages to Government property, facilities, and grounds related to its performance. The vendor shall also be responsible to protect Government resources, property, and underground utilities during performance.

2.3 INFORMATION TECHNOLOGY (IT) SERVICES

The Government will provide the vendor a limited number of computers and related IT services that will be connected to the NASA network infrastructure. The NASA IT vendor will manage the IT services. The vendor shall not connect any hardware to the NASA network infrastructure without the permission of the Center’s Chief Information Officer (CIO). The vendor shall complete IT Security Awareness training annually and comply with Center IT policies and procedures. The exact numbers of computers and IT services will be determined in individual orders.

2.3.1 Computerized Maintenance Management System (CMMS) Requirements The vendor shall utilize the Center Computerized Maintenance Management System to manage the work included in this PWS. At a minimum the vendor shall create work orders for scheduled and unscheduled activities covered under this PWS. These Work Orders shall indicate the affected location, equipment assets, completion date, labor hours required to complete, and any associated material costs. Training will be provided to the vendor after award during the phase in period.

2.4 SUPPORT FOR NEW CONSTRUCTION

The vendor shall review proposed facility project documentation including but not limited to design documents, specifications, cut sheets, etc; attend project scoping and design meetings; and work with NASA management, resident agency (i.e., NASA tenant) management, or other contract management, as appropriate, to ensure that custodial and grounds requirements are identified and properly implemented.

This includes review of associated documents, plans, and specifications.

2.5 RECORDS MANAGEMENT

The vendor shall maintain all documentation required by this PWS appropriately and at the direction of Government program area leads. The vendor shall create, maintain, and preserve NASA records in accordance with NPD 1440.6 NASA Records Management, NPR 1441.1 NASA Records Management Program Requirements, NPR 8553.1 NASA Environmental Management System (EMS), and regulatory requirements.

2.6 REPORTING REQUIREMENTS

The vendor shall maintain records and reports necessary to substantiate grounds and custodial services have been performed. The vendor shall support Government audits with required personnel and documentation retrieval per requested schedule. Report requirements are contained in individual Data Requirements Descriptions and additional requirements may be provided in individual orders.

2.7 METRICS

Specific metrics will be identified in each individual order.

2.8 TRAINING/CERTIFICATIONS RECORDS

The vendor shall maintain all relevant training and certifications necessary to meet the conditions of these requirements, in the jurisdiction in which the services are being performed. The vendor shall provide all training and certification documentation to the COR on an annual basis or when requested.

3 SPECIFIC PROGRAM/SERVICE AREAS

Each order PWS will identify the specific program/services areas where the Center requires support. The description of work stated herein provides a general understanding of the vendor functions that may be required to be performed. Individual orders will contain the specific requirements to be performed including areas/facilities to be serviced and their associated service level.

3.1 GROUND COVER MAINTENANCE

Maintenance of landscaped and non-landscaped ground cover across each Center or Facility.

3.1.1 Mowing

The vendor shall mow and trim all grass areas on center to maintain a uniform height and a neat and professional appearance. Areas to be mowed will be designated as prestige or standard areas. Grass height in these areas shall be a maximum of 6” and 9” respectively and height after mowing in these areas shall be no more than 3” or 6” respectively. Vendors are expected to determine the frequency of mowing to maintain the above standards.

3.1.2 Trimming

Grass and weeds shall be trimmed around trees, shrubs, hedges, buildings, fences, poles, posts, fire hydrants, parking lot bumper blocks, boulders, and other fixed obstacles. Trimming height shall match surrounding area grass heights. This task involves all improved grounds as shown on site map. If a plant should die or become unhealthy due to damage, the vendor will be responsible for replacing the damaged plant with a plant of same type.

3.1.3 Edging

The vendor shall edge sidewalks, driveways, street edges, curbs, and other hard surfaced areas located adjacent to grass areas. The vendor shall cut back grass vegetation no more than 1” from the surface edged, maintaining an even contour with the edged surface, uniform in appearance and free of scalping, and uneven or rough cutting. The vendor shall remove all vegetation in sidewalks, expansion joints, curbs, and cracks during edging to maintain a clean appearance in the areas identified as prestige.

3.1.4 Post Service Requirements

The vendor shall remove all grass clippings from, beds, sidewalks, curbs, gutters, streets, (hard surfaces), etc., before leaving the work area.

3.2 TREE, SHRUB AND VEGETATION MAINTENANCE

Care and maintenance of trees, shrubs, and other non-ground cover vegetation across the Center or Facility.

3.2.1 Pruning

The vendor shall prune trees using standard commercial practices to maintain a uniform appearance (symmetry), enhance the trees natural growth pattern, and remove any dead wood, closely paralleled branches, crossing and broken limbs, and superfluous growth and safety. The vendor shall remove dead, diseased, storm damaged, or other damaged trees, and stumps as identified by the vendor or the Government. The vendor shall prune trees to provide the proper clearance over streets, roads, sidewalks, fence lines, and utility right of ways. Minimum clearance is 14 feet over streets, driveways and parking lots, 10 feet vertical clearance and two feet horizontal clearance on either side of walkways and jogging trails, and 4 feet from the buildings and power lines, and to the sky for utility right of ways. The vendor shall survey all areas requiring clearance every quarter and trim trees and shrubs to maintain designated clearances.

3.2.2 Bed Maintenance

The vendor shall remove all weeds and dead, broken, damaged or diseased plants in flower and plant beds to provide a neat appearance and promote plant health. The vendor shall cultivate and mulch flower and plant beds to provide a neat appearance and promote plant health biannually after April 1st but prior to May 1st and after September 1st but prior to October 1st. (weather dependent)

3.2.3 Vegetation Replacement

The vendor shall replace turf, plants, shrubs, trees, and hedges damaged performing services under this contract such as mowing, snow removal, pruning, trimming, and edging operations.

3.2.4 Mulching

The vendor shall maintain mulch at a uniform depth of 3 inches in a circle with a 3-foot radius around the tree. The vendor shall apply mulch 6 inches from the base of the trunk such that the tree trunk is kept dry and the root crown is clear of mulch. If the root structure of the tree extends above the ground further than 3 feet, the ring shall be enlarged to accommodate the tree roots.

3.3 IRRIGATION SYSTEM OPERATIONS AND MAINTENANCE

Maintaining irrigation systems to ensure efficient water use, promote plant health, and prevent waste.

3.3.1 Maintain Irrigation System

The vendor shall maintain the Turf Irrigation System downstream of the backflow preventers. At the end of the growing season of each year, all the irrigation systems shall be winterized by closing off the primary irrigation control valve and utilizing compressed air to remove all water from the irrigation system. Winterization shall be coordinated with COR to ensure backflow preventers are also winterized or removed. The vendor shall tag the irrigation system shut off valve with the following information:

“system winterized,” the date, and performed by. Repairs to irrigation equipment must be accomplished prior to winterization.

3.3.2 Operate Irrigation System

The vendor shall irrigate improved grounds to maintain the health of the turf ensuring no ponding of water, excessive runoff, etc. This includes lawns, plants, flowers, landscaped areas, and all areas requiring manual watering.

3.4 SEVERE WEATHER EVENT SUPPORT

Plan for and execute actions around the Center to support NASA/Center Severe Weather Emergency Procedures or Plans.

3.4.1 Pre-Storm Preparations

The vendor shall plan for and provide grounds services to support NASA/Center Severe Weather Center emergency Procedure Plan. These activities include but are not limited to securing vendor equipment stored on site, identifying limbs or other items that may present a hazard during a storm event and taking the appropriate mitigation steps. The vendor shall provide emergency services for cleaning tasks included in this PWS.

3.4.2 Post-Storm Clean-up

Additional grounds services may be required to support post severe weather events. These services will be executed on a separate CLIN or order.

3.4.3 Center Specific Requirements

Individual orders may include center specific requirements to account for local climate conditions and potential severe weather events.

3.5 ROAD/PARKING LOT SWEEPING

General cleaning and sweeping of roads and parking lots to keep them clear or refuse and ensure storm drain systems remain unclogged.

3.5.1 Street Sweeping

Pavement sweeping shall include, but is not limited to, the removal from street surfaces being swept of all sand, dirt, gravel, grass, trash, or other debris encountered. The vendor shall perform quarterly sweeping via a sweeper truck and provide street sweeping data to the Environmental Management Office (EMO) in accordance with Contract Exhibit B, Contract Documentation Requirements. The materials shall be properly disposed of the same week it was collected.

3.5.2 Center Specific Requirements

Individual orders may include state specific requirements to ensure compliance with Center Storm Water Permits.

3.6 PEST CONTROL SERVICES

Prevention and mitigation of pest infestations and associated health and safety issues. Exterior pest and wildlife control. Preventative treatment and removal of pests from exterior sites and areas around buildings and facilities.

3.6.1 Integrated Pest Management Plan

The vendor shall develop an Integrated Pest Management Plan that outlines the vendor’s approach to managing pests while meeting environmental requirements. The plan should include at a minimum a plan for pest monitoring and identification, preventive measures that will be taken, pesticides proposed for use, how the health and safety of personnel will be protected. The plan shall also address compliance with environmental requirements and record keeping and reporting requirements.

3.6.2 Interior Pest Control

The vendor shall control and provide eradication of pests, insects, rodents and other undesirable species by implementing all management, licenses, laboratory testing, tools, supplies, equipment, transportation and labor to develop and implement an Integrated Pest Management (IPM) plan for all areas in and around facilities and buildings covered by this Grounds Maintenance PWS in a manner that will ensure the health and general well-being of installation personnel. The vendor shall respond to seasonal nuisance pests such as swarms of millipedes, spiders, asps, and wasps entering facilities, using exterior barrier treatments. The vendor shall remove invasive insect nests attached to walls or underside of loggia according to Integrated Pest management (IPM) Best Practices and meet Federal and State/local requirements for safe use of pesticides. This may include beehive or swarm removal if they present an imminent hazard to personnel.

3.6.3 Exterior Pest Control

The vendor shall provide services to set humane traps for the capture and removal of wild small nuisance animals. Captured animals shall be safely removed from center following all local Animal Control regulations and reported to the COR. Occasionally the vendor may be required to remove dead animals in coordination with the Environmental Management Division and at the direction of the COR.

3.6.4 State Specific Requirements

Individual orders may include state specific requirements such as pesticide, herbicide, and disposal requirements.

3.7 SNOW AND ICE MITIGATION

Efforts to prepare for and respond to snow events on center such as de-icing and removal of snow and debris from sidewalks, roadways, and buildings. Each affected Center shall designate Priority 1-3 areas for their center.

3.7.1 Preparation Activities

In advance of anticipated winter storms, the vendor shall monitor weather forecasts and current conditions so that road conditions and snow and ice removal updates can be coordinated with NASA. Weather conditions shall be continuously monitored, and the vendor shall pretreat (prior to snow or ice event) roads and walks as required to maintain safe conditions as most practicable. Measures include sweeping and cleaning area after loading and unloading materials to ensure excess deicing materials are removed from the pavement. Prior to November 15th, the vendor shall also install four (4) foot tall (minimum) reflective markers at all hydrants and other areas for equipment location purposes. These markers are to be removed after April 1st. If desired, the vendor can provide and install snow fencing to minimize plowing due to drifting snow. The vendor shall purchase ice mitigation materials, such as salt annually.

The vendor shall prepare and submit for approval a Snow and Ice Removal Plan to meet the statement of work by October 1st annually. The snow and ice removal plan shall document the methods, response times, vendor, and subcontractor personnel to perform the tasks, and list of equipment to be used and stored on-site to ensure the snow and ice removal meets the statement of work.

3.7.2 Snow and Ice Clearance

The vendor shall ensure that all roads and paved surfaced areas, as defined in individual orders, are clear of snow and ice during the standard working hours identified in individual orders. Snow and ice removal operations executed during standard working hours are to be coordinated with the COR. Snow removal shall commence upon the accumulation of one (1) inches of snow during standard working hours and two

(2) inches of snow during non-standard hours. Snow shall be removed from all areas including roads, streets, parking areas, walkways, the taxi runway, building entrances (including steps, handicapped ramps and landings leading to all building doors), storm water facilities, and areas around refuse containers. In addition, the vendor shall provide clear access to all fire hydrants. The locations, quantities and priorities of roads, parking areas, and walkways will be specified in individual orders. When required, the vendor shall move excess snow from roadways and parking lots by loading onto trucks or trailers and transporting snow to areas designated in each order. Snow removal services for winter storms with snow accumulation greater than ten (10) inches in a 24-hour period measured from 12 am to 12 am will be IDIQ work. The vendor is required to have all snow and ice removed from roadways, walkways, and parking lots 4 hours after snow event is complete or as approved by COR. The vendor shall be responsible for repairing any damage to Government property resulting from snow an ice removal and all damage shall be reported to the COR.

3.8 REFUSE DISPOSAL AND RECYCLING

Transport of refuse/recycling from collection sites to landfill and management of on-site refuse or landfill facilities.

3.8.1 Integrated Solid Waste Management Plan

The vendor shall develop a plan to include collection routes and collection schedules for all refuse disposal and recycling services called out under this contract. The plan shall address management and operational procedures for the performance of required services including but not limited to a description of practices and procedures to be used with sufficient detail to demonstrate that they are commercially acceptable and in compliance with applicable local, state and federal regulations and laws. The plan shall also address compliance with environmental requirements and record keeping and reporting requirements.

3.8.2 Waste Collection and Transportation

The vendor shall establish and maintain a solid waste removal service. The vendor shall ensure service to the solid waste containers when 2/3 full, or more frequently if required, to prevent overfilling or non-availability. The vendor shall not let collected trash accumulate outside any facility unless it is contained in an approved vendor supplied “dumpster” type container. The vendor shall ensure areas around the containers are free of debris. The vendor shall ensure exterior of dumpsters, roll-offs, and compactors are free of graffiti. The vendor shall replace unserviceable (broken, excessively dirty, rusted through or odorous) containers within five business days of notification by COR. The vendor shall return all containers to their original location after servicing, in an upright position with the lids closed. The vendor will also be responsible for immediately cleaning up any spill, debris, etc., which may occur during servicing of containers. All refuse on the ground within 6 feet of a container, whether spilled by the vendor or placed there by installation personnel, shall be picked up by the vendor during each collection.

The vendor is responsible for keeping all collection areas free of refuse and debris. The vendor shall ensure dumpsters are closed except when adding waste to them. The vendor shall not stage or dispose of trash or waste, in any form, on Government property. The vendor shall dispose waste in compliance with local, state, and federal requirements. The vendor shall arrange to move dumpsters or roll-offs to other locations when requested by the COR. The vendor shall provide two, four, six, or eight cubic yard supplemental dumpsters with covers for metal recycling, solid waste or at COR's request or 20, 30, or 40 cubic yard roll-off solid waste containers to support short-term special requirements per user request. The vendor shall maintain all containers in good working condition and ensure that they are free of unpleasant odors. The vendor shall notify the COR/ACOR when a container needs to be replaced or repaired.

3.8.3 Recycling Collection and Transportation

The vendor shall provide materials, equipment, and labor to load and transport the recycling commodities for recycling and or destruction. It may also be necessary for the CO, COR, or ACOR to authorize additional collections to support special events. The vendor shall provide all necessary labor for loading and removal of the commodities. The vendor shall maintain all containers in good working condition and ensure that they are free of unpleasant odors. The vendor shall notify the COR/ACOR when a container needs to be replaced or repaired.

3.8.4 State Specific Requirements

Individual orders may include state specific requirements such as local Municipal Solid Waste and Recycling requirements.

3.9 CLEAN HARD FLOOR SURFACES

The vendor shall strip, seal, and refinish non-carpeted flooring, removing dirt deposits, old wax, finish water, and cleaning solution, and leaving a uniform shine. Remove splashing from baseboards, stairs, furniture and fixtures. Sealer should be applied in compliance with the manufacturer’s recommendations.

Completed operation shall provide a non-slip gloss finish. Refinishing activities shall not interrupt routine business operations. Vendor personnel shall shift all chairs and other easily moved items to ensure the maximum amount of floor space possible is accessible to cleaning equipment. All items moved during the floor cleaning process shall be returned to their original positions after cleaning. When cleaned, floors shall be free of dust, dirt, lint, soil, or other foreign material with no buildup in corners, crevices, or under or around furniture parts. Vendor personnel shall display “Wet Floor Caution” signs when wet cleaning floors in an area where people will be present before floors are dry. This task may include, but is not limited to, sweeping, dust mopping, damp mopping, wet mopping, machine mopping, vacuuming, and spot cleaning.

3.9.1 Sweeping

Dust mop/sweep non-carpeted flooring and stairwells to remove any visible dirt, soil, lint, or other foreign material, including buildup in corners, crevices, and around furniture.

3.9.2 Mopping

Damp mop non-carpeted flooring and stairwells to remove dirt, debris, soils, liquids, and visible streaks and smears. Major hallways, corridors, and lobbies shall be performed on after normal business hours (second or third) for larger facilities.

3.9.3 Buffing

The vendor shall remove soil, streaks and scuffmarks from hard floors in hallways using a scrubbing machine equipped with buffing pad or cleaning tools. The vendor shall damp mop floors, prior to the application of floor finish, allowing no build-up in corners, crevices, base molding, and/or under or around furniture. The vendor shall coordinate with the facility managers to minimize obstructions during the floor cleaning process. The vendor shall spray buff floors using mechanical devices to reduce splashing. The vendor shall ensure walls, furniture, and IT equipment are free of splash marks or chemical spots caused by the cleaning or finishing process.

3.9.4 Strip, Seal and Wax

The vendor shall use a floor wax with a low slip factor. The vendor shall ensure built-up dirt, soil, liquids or other foreign materials are removed from hard floors using a scrubbing machine equipped with manufacture specification or approved equivalent in conjunction with a cleaner/disinfectant. The use of alternate equipment shall be approved in writing by the COR prior to use. The vendor shall ensure floors have no build-up in corners, crevices, or under and around furniture. The vendor shall machine scrub floors using low speed to reduce splashing. Walls and furniture shall be free of splash marks/spots caused by cleaning solutions.

3.10 CLEAN CARPETED SURFACES

Actions required to clean and maintain carpeted floor surfaces inside of facilities.

3.10.1 Vacuum Carpets

The vendor shall use HEPA vacuums to keep carpet and rugs free of loose soil, dirt, debris or other loose foreign matter.

3.10.2 Shampoo Carpets

The vendor shall use an appropriate cleaning agent per manufacture specification, for shampooing carpeted floors, entry mats, and rugs for the purpose of removing embedded soil, dirt, stains, or other foreign materials. The vendor’s shampooing process shall include treatment to prevent static electricity.

Prior to shampooing, the vendor shall vacuum, carpets, and rugs free of all loose soil and debris. The vendor shall use the water extraction method when shampooing carpets or rugs, taking extra care not to contaminate the underside of carpet laid on pedestal tile floors. Cleaning residue shall be removed, and carpeting shall present a clean uniform appearance. Cleaning agent shall be removed from baseboards, walls, furniture and fixtures. Prioritize and schedule to best meet cleaning requirements and cause the least interruptions to routine business operations.

3.10.3 Replace Walk-Off Mats

The vendor shall clean entrance mats, remove dirt, dust, soil, and moisture from underneath mats, clean the floor under the mats so it matches the rest of the floor, and return the mats to their original location.

The entry way and exterior of a building shall be free of accumulation of gum, or other debris to a distance of 10 feet. The vendor shall replace damaged or worn mats within 2 business days of being identified from NASA inventory. The vendor shall maintain a surplus of various size mats used around site. The vendor shall acquire additional mats to maintain on hand supply.

3.11 CLEAN AND SERVICE RESTROOMS

Actions to ensure that restrooms are clean and have all required materials for normal operations. The vendor shall ensure that a “Closed for Cleaning” bar-type sign is placed between the doorjambs of the restroom, locker room, or vestibule entrance during the entire cleaning process. Upon completion of the cleaning, remove the signs and display “Wet floor” caution signs where people may enter area before floors are dry. The vendor shall remove and store the signs when floors are dry and police the area and spot clean to remove any spills, stains or standing water.

3.11.1 Clean Floor Surfaces

The vendor shall sweep and wet mop hard floors with a disinfectant. The vendor shall ensure that a “Caution wet floor” floor sign is placed until the floors are dry. The vendor shall clean floor drains and flush with a disinfectant. The vendor shall vacuum carpeted floors. The vendor shall clean any wainscoting, partitions, walls, and doors.

3.11.2 Clean Fixtures

The vendor shall clean inside and outside of fixtures with a disinfectant solution. Fixtures include toilets, urinals, lavatories, sinks, and sanitary receptacles. The vendor shall not clean lavatories and sinks with any items used to clean any other restroom items including toilets, urinals, walls, floors, and partitions.

The vendor shall disinfect partitions, stalls, stall doors, and wall areas adjacent to wall-mounted lavatories, urinals, and toilets. If present, shower, locker and dressing rooms shall be considered part of the restrooms and cleaned under the same guidelines. The vendor shall clean mirrors, mirror trim, and hardware. The vendor shall clean or polish wooden or metal furniture.

3.11.3 Replenish Consumables

The vendor shall ensure restrooms are clean and paper and soap dispensers are cleaned and filled. The vendor shall service paper and soap dispensers, stocking with sufficient supplies to last to the next scheduled servicing. The vendor shall replenish dispensers if emptied prior to the next scheduled servicing.

3.11.4 Remove Refuse

The vendor shall empty all waste containers located in restrooms throughout the building. The vendor shall replace plastic liners each time the refuse is removed.

3.12 INTERIOR REFUSE & RECYCLING REMOVAL

The removal of refuse and recycling throughout facilities.

3.12.1 Removal from Central Locations

The vendor shall empty all waste containers located at central locations throughout the building. The vendor shall replace plastic liner if soiled or damaged. The vendor shall place collected waste in outside waste containers. The vendor shall provide containers and labor for the collection of recyclable materials (to include but not limited to: mixed office paper, cardboard, plastic drink containers, and aluminum drink containers). The vendor shall deliver, where required, recyclables to building designated central collection points to location TBD based upon Center Waste/Recycling collection program/contracts.

3.12.2 Removal from Break Rooms

The vendor shall empty all waste containers within building vending areas and break rooms. The vendor shall ensure trash containers are clean of debris. The vendor shall replace plastic liner if soiled or damaged. The vendor shall place collected waste in outside waste containers. The vendor shall provide containers and labor for the collection of recyclable materials (to include but not limited to: cardboard, plastic drink containers, and aluminum drink containers). The vendor shall deliver, where required, recyclables to building designated central collection points to location TBD based upon Center Waste/Recycling collection program/contracts. The vendor shall replace plastic liner if soiled or damaged.

The vendor shall replace liners on all containers used for disposal of liquids and clean and disinfect the containers.

3.12.3 Removal from Conference Rooms

The vendor shall empty all waste containers within building conference rooms including vending areas and break rooms. The vendor shall ensure trash containers are clean of debris. The vendor shall replace plastic liner if soiled or damaged. The vendor shall place collected waste in outside waste containers. The vendor shall provide containers and labor for the collection of recyclable materials (to include but not limited to mixed office paper, cardboard, plastic drink containers, and aluminum drink containers). The vendor shall deliver, where required, recyclables to building designated central collection points to location TBD based upon Center Waste/Recycling collection program/contracts. The vendor shall replace plastic liner if soiled or damaged. The vendor shall replace liners on all containers used for disposal of liquids and clean and disinfect the containers.

3.13 CLEAN FURNITURE, FIXTURES, AND WINDOWS

Cleaning of furniture, fixtures, and windows throughout facilities

3.13.1 Dust Surfaces

The vendor shall clean furniture, fixtures and walls with a cleaner, wood cleaner, or polish designed for the surface to remove loose soil, dirt, debris, and other foreign matter. The vendor shall clean/polish metal surfaces and fixtures with a nonabrasive cleaner/polish. Dusting/cleaning includes cleaning and disinfecting Heating Ventilation Air Conditioning (HVAC) louvers and air vents, baseboards, windowsills, partition tops, corners, door tops, areas behind doors, tops of white board/chalk boards, furniture in conference rooms and suites, and stair railings. The vendor shall not use devices that merely displace or redistribute the matter, such as feather dusters, unless treated to attract and hold the matter.

NOTE: Desks and computers are not included in general office cleaning. Building occupants are responsible for cleaning kitchenettes, which includes maintaining a clean looking appearance for the cabinets, drawers, sink, microwaves, coffee makers, refrigerators, and any other employee food storage areas in kitchenettes.

3.13.2 Clean Windows

The vendor shall clean glass in entry windows/doors, inside and out, to ensure that all smears, streaks, handprints and dust are removed.

3.14 SEVERE WEATHER EVENT SUPPORT

Plan for and provide custodial supplies in designated spaces around the Center to support NASA/Center Severe Weather Center emergency Procedure Plan

3.14.1 Pre-Event Preparation

The vendor shall plan for and provide custodial supplies in designated spaces around the Center to support NASA/Center Severe Weather Center emergency Procedure Plan. Ensure custodial supply closets are fully stocked in selected applicable Buildings in accordance with the Center Emergency Preparedness Plan. The vendor shall provide emergency services for cleaning tasks included in this PWS.

The vendor shall complete the service within 1 hour of request during normal working hours and within 2 hours of request outside of the normal working hours.

3.14.2 Post-Event Clean-Up

Additional custodial services may be required to support post severe weather events. These services will be executed via a task/call order.

3.15 EMERGENCY CUSTODIAL SERVICES

Respond to and cleanup blood/infectious material.

3.15.1 Blood/Infectious Material Clean-up

The vendor shall provide emergency services for cleaning tasks in Cleaning Service. The vendor shall complete the service within 1 hour of request during normal working hours and within 2 hours of request during vendor outside of the normal working hours. Clean-up will be in accordance with the OSHA Blood Borne Pathogen Program according to Occupational Health. The vendor shall deliver the material to the Center Specific collection/disposal point according to Occupational Health Services Clinic. The vendor shall maintain a log of all Blood Borne Pathogen calls, with the time received, time responded, time to complete the response and time completed as a minimum. The log shall be available to the CO or their designated official at their request.

4 ADDITIONAL IN SCOPE SERVICES

While the majority of services will be included in a base call order or task/delivery order, there are specific services for which a fixed-price order or line item is not suitable and may instead need to be ordered independently. Those services may include any of the services listed above when the frequency of level of effort exceeds what is identified in the individual order’s base scope.

5 DELIVERABLES

Will be included at the order level.

5.1 PERFORMANCE STANDARDS

Under Development

6 WORKLOAD INDICATORS

Will be included at the order level.

7 KEY PERSONNEL

Will be included at the order level.