Attachment 1. QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services in the PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

1. Critical performance processes and requirements. Critical to the performance of Optimization and

Transformation (O&T) is the timely, accurate and thorough completion of all contract/task order requirements.

2. Performance Standards

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract or task order(s).

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract/task order(s) and the Quality Control Plan (QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.

c. Cost - The COR will review monthly cost vouchers to monitor the contractor’s expenditures throughout the contract and/or task order performance period(s). Also, the COR will analyze the impact on cost of any inaccurate management assertions, acceleration of the due dates for the financial reports, or the lack of personnel.

d. Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s record of forecasting and controlling costs, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods: The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic or inspection, and validated customer complaints. To ensure complete transparency and operational security, the Government retains unconditional inspection rights:

• Comprehensive Site Access: The Government reserves the right to conduct unannounced, on-site inspections of contractor and sub-contractor facilities where contract work is being performed.

• Scope of Inspection: Inspections may include reviews of contractor IT systems interacting with Government

Furnished Equipment (GFE), physical security measures, personnel labor mapping, and direct observation of Tier

1.5 Help Desk operations.

• Data Rights Verification: Audits will periodically verify that all custom code, SAP configurations, and process documentation are being properly stored on Government servers to prevent proprietary vendor lock-in and ensure a seamless future transition to Government insourcing.

4. Performance Measurement: Performance will be measured in accordance with the following table:

Performance

Element

Performance

Requirement

Surveillance

Method

Frequency Acceptable

Quality

Level (AQL)

Financial

Deduction (Per

Occurrence/Month)

Policy

Implementation

Draft, revise, and manage medical readiness

100% inspection of policy documents, Per

Deliverable

/ As

Assigned

>95% of policy deliverables are submitted

5% deduction from the monthly invoice for each policy policy documents

(e.g., accessions, LIMDU, EDIS). Ensure alignment with

DoN directives and manage stakeholder reviews and adjudication.

drafts, and stakeholder coordination records by

COR-TA.

on time, are factually accurate, and require no more than one major revision.

deliverable not meeting the AQL.

Data &

Performance

Management

Compile, organize, and format program-level readiness data to produce recurring reports (e.g., Monthly

Analytics

Report Card) and ad-hoc data products.

Maintain data quality and governance.

Monthly review of the

Analytics

Report Card and all other data products by the COR-

TA.

Monthly /

Per

Deliverable

>95% of data reports are submitted on time and are

100% accurate. All data quality controls are met.

5% deduction from the monthly invoice for each data report not meeting the

AQL.

Force

Development

& Training

Develop, update, and maintain standardized training products (e.g., Force

Development

Plan, guides, process maps) to address identified knowledge gaps across the enterprise.

COR

inspection of all training materials and the Force

Development

Plan.

Per

Deliverable

/ Annual

>95% of force development materials are submitted on time and are deemed effective and accurate by the COR-TA.

5% deduction from the associated deliverable line item for rework exceeding one revision.

Process

Improvement

Document workflows, identify

Review of process maps, briefings, and

As

Required /

>95% of process improvement

5% deduction from the monthly invoice for each deliverable

Modernization performance gaps, and execute government-directed process improvement initiatives.

Produce briefings and

After-Action

Reports on status and outcomes.

After-Action

Reports by

COR.

Per

Initiative deliverables are accepted without major rework or factual correction.

not meeting the

AQL.

Task Order

Administration

& Reporting

Deliver accurate and complete

Monthly

Progress

Reports.

Maintain all administrative compliance, including

NDAs, GFE tracking, and onboarding requirements.

100% inspection of

Monthly

Progress

Reports and administrative records by

COR.

Monthly 100% of administrative deliverables submitted on-time and accepted without correction.

2% deduction from the monthly invoice for each business day a required report is late.

Contract

Invoicing &

Accuracy

Submit timely, mathematically sound monthly invoices that align with approved progress reports and contract labor categories.

Review & verification of monthly invoice by

COR.

Monthly 100% accuracy in financial reporting, billing, and rate matching.

Inaccurate invoices will be rejected;

payment withheld until corrected.

Persistent errors may result in a 2% administrative penalty.

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

Incentives/Disincentives:

The COR’s makes an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may also result in the loss of future Government contracts/task orders. The contractor’s failure to achieve satisfactory performance under the contract/task order may result in the non-exercise of available options

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report

(CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional fee, to replace or correct work that fails to meet contract requirements. To maximize the profit earned on costs incurred, the contractor is incentivized to ensure that quality products are provided in a timely manner.