Attachment 1_Commvault Support.docx

STATEMENT OF WORK

Maxwell_42CS_Hardware Sustainment on OEM Hardware

Introduction and Background. The 42nd Communications Squadron at Maxwell AFB, AL has a requirement for a Sustainment Support Service Contract for its Commvault Cloud HyperScale X Appliance Backup Storage Equipment, which is approaching the end of the manufacturer’s original warranty period for support. This equipment provides backup and recovery protection of all Maxwell A.F.B. Servers to include Network Shares/Folders, Core Applications and File Servers, VMware, Virtual Machines, Microsoft SQL Database Servers, Linux Servers, and Linux Appliances for VoIP Environment. The Commvault Cloud HyperScale X Appliance Backup Storage Equipment allows the recovery of data in the event of server or hardware failure or the accidental deletion of files.

1.0. DISCRIPTION OF THE ITEMS. (1) Year Sustainment Support Service Agreement with (1) separate additional Option Year for the following:

1.0.1. Commvault Cloud HyperScale X Appliance Backup Storage Equipment

2.0. 1 Year Service Agreement. The contractor shall provide the following:

2.1 Provide Unlimited 7x24x365 Technical Telephone Support.

2.2 Perform Remote Diagnostics.

2.3 Perform On Site Maintenance if Required.

2.4 Cover All Labor, Parts and Materials needed to Repair or Replace.

2.5 All equipment must be new Original Equipment Manufacturer (OEM), no refurbished, remanufactured or counterfeit parts will be accepted nor will they be installed on the Air Force Network (AFNET).

2.6 All new equipment must be Forward/Upward Compatible to growing technology.

2.7 All equipment and parts must be Trade Agreement Act (TAA) Compliant.

2.8 All Work must be performed by Authorized Technicians.

2.9 When complete, all attached and/or associated equipment must be returned to a 100% fully operational state.

2.10 All replaced parts and any work generated residue removed and properly disposed.

3.0. Warranty:

3.0.1. All ITS equipment and cabling supplied must be ITS standard products and supplied from a reputable manufacturer and must carry a minimum 1 year manufacture warranty. No refurbished, recertified, reconditioned, or remanufactured items will be accepted.

4.0. Technical POCs:

4.1. Mike Jamison, (334) 953-0659, michael.jamison.2.ctr@us.af.mil

4.2. Johnny Batton, (334) 953-3461, johnny.batton.ctr@us.af.mil

5.0. Shipping Information: The contractor shall provide and deliver the new equipment to 42CS/SCXE Attn: Johnny Batton Bldg. 1154, IT Warehouse 455 S. Kelly Street Maxwell AFB, AL 36112.

6.0.1. Delivery of the product will be F.O.B. Destination.

6.0. Security

6.0.1. Security Requirements For Unclassified Services Only, No CAC Required

1. Contractor Notification Responsibilities: The contractor shall notify the contracting officer within 30 days before on-base performance of the service. The notification shall include:

a. Name, address, and telephone number of contractor employees working on the contract.

b. The contract number and contracting agency.

c. The location(s) of service performance and future performance, if known.

d. The date service performance begins.

e. Any change to information previously provided under this paragraph.

2. Installation Access Requirements: As prescribed by the DAFFARS 5352.242-9000, Contractor access to Air Force installations, AFI 31-218, Motor Vehicle Traffic Supervision, and DoDM5200.08v3_AFMAN31-101v3, Installation Perimeter Access Control.

The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Department of the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation.

The contractor shall submit a written request on company letterhead to the Contracting Officer (CO) listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, and valid vehicle insurance certificate to obtain a vehicle pass.

During performance of the service, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials for any employee who no longer requires access to the work site.

Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

Failure to comply with these requirements may result in withholding of final payment.

Vehicle Inspections. All commercial vehicles will be directed to Gate 3 (Kelly St) or Gate 4 (Congressman Dickenson for Gunter) for processing through the Commercial Vehicle Inspection (CVI) Area, when operational. During non-duty hours and holidays, commercial vehicle inspections will be conducted at Gate 1 (Maxwell Blvd) or Gate 4 (Congressman Dickinson Drive) only. Inspection members will conduct thorough inspections of the interior and exterior of the vehicle for items prohibited from the installation such as explosive devices, weapons and ammunition, drugs, and open or closed alcohol containers.

3. Controlled/Restricted Areas: If work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with DAFI 31-101, Integrated Defense, and DoDM5200.02_DAFMAN 16-1405, Air Force Personnel Security Program.

4. Reporting Requirements: The contractor shall comply with AFI 71-101, Volume-1, Criminal Investigations, and Volume-2, Protective Service Matters, requirements. Contractor personnel shall report to 42d Air Base Wing Information Protection Office, any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

5. Traffic Laws: The contractor and their employees shall comply with base traffic regulations set forth in AFI 31-218, Motor Vehicle Traffic Supervision and DoDM5200.08v3_AFMAN31-101v3, Installation Perimeter Access Control. Personnel in violation may be issued a Central Violations Bureau Form 1805 traffic ticket.

6. Random Installation Entry/Exit Checks: Entry/exit vehicle checks are conducted by order of the 42 ABW Commander. These checks are conducted for the purpose of safeguarding the base and protecting government property by discovering and seizing stolen property, classified information, and contraband. Refusal to submit to an installation (entry/exit) vehicle check may result in the loss of base driving privileges, revocation of base registration, or debarment action.

7. Cellular Phone Operation Policy: The use of cellular phones while operating a motorized vehicle is prohibited on Maxwell-Gunter. Although discouraged, drivers are authorized to use devices, i.e. ear bud or ear boom, which allows their cellular phone to be operated hands-free. The device must not cover both ears. This policy applies to everyone driving on Maxwell AFB and Gunter Annex. Personnel in violation may be issued a Central Violations Bureau Form 1805 traffic ticket.

8. Wireless Electronic Devices: The contractor will not establish their own Information Technology (IT) systems or networks (Local Area Networks [LAN], Wide Area Network [WAN], Cellular phone/USB Modem as WAN, Wi-Fi as WAN, etc.), or camera system without the direct permission of the Program Manager and governing communications and responsible information systems office (42 CS).

9. Firearms and Ammunition: Transporting weapons or ammunition, concealed or otherwise, IS NOT permitted by any non-law enforcement personnel on Maxwell AFB/Gunter Annex at any time regardless of state issued concealed weapons/LEOSA permits. Violations may result in criminal prosecution under the applicable federal laws.

10. Illegal Weapons. The below weapons are considered illegal, unless specifically authorized by competent authority and are prohibited on Maxwell AFB/Gunter Annex. Violations may result in criminal prosecution under the applicable federal laws.

a. Switchblade knives or knives with any type of automatic blade release.

b. An incendiary/explosive weapon (e.g., grenades, flash bangs).

c. Fireworks

d. Homemade mortars, aka "tennis ball launchers" or similar devices.