Attachment 1 AFGSC_eTools_TO Library PWS 16 Jan 2025.pdf

PERFORMANCE WORK STATEMENT (PWS)

For

Air Force Global Strike Command (AFGSC)

AFGSC Electronic Technical Order Client Device and Technical Library Sustainment

28 March 2025 – 27 March 2030

PERFORMANCE WORK STATEMENT

Electronic Technical Order Client Device Sustainment and Technical Order Library

TABLE OF CONTENT

1. Description of Services

2. Option Years………………………………………………………………………….5

3. Tasks…………………………………………………………………………………..5

4. General Information…………………………………………………………………8

5. Services Summary…………………………………………………………………..10

6. Government Reimbursement for Travel/Per Diem……………………………….11

7. Security………………………………………………………………………………11

8. Phase-In/Phase-Out Plan…………………………………………………………...13

9. Replacement Of Personnel………………………………………………………….14

Appendix 1/Acronyms………………………………………………………………………15

PERFORMANCE WORK STATEMENT

Electronic Technical Order Client Device Sustainment and Technical Order Library

1.0 DESCRIPTION OF SERVICES

1.1. Background. This PWS will provide essential expertise and capabilities to ensure Client Support for ruggedized laptops/tablets (eTools) used at Barksdale, Minot, Whiteman, Dyess, Ellsworth, Minot Missile Wing, F.E Warren, Malmstrom, and Vandenberg AFBs. eTools are connected to the AF Network in either wired or wireless configurations utilizing WLAN infrastructure. In some instances, these ruggedized laptops will be utilized off the network in disconnected mode. This solution is designed to support AF aircraft and missile maintainers in processing real-time maintenance data collection, parts requisition and access to eTOs at the point of maintenance, either on the flight line, launch facilities, missile alert facilities, backshops, or within designated aircraft hangars. These ruggedized laptops are utilized in conjunction with networked storage cabinets, wireless access points and antennas strategically positioned to provide wireless connectivity to the maintainer.

1.2. Background (TO library). The Air Force Standard Technical Order Management System is used for the configuration management, storage, and distribution of TO management and content data. The scope of the Air Force Standard TO Management System includes activities from the creation and publication of TOs to their eventual decommissioning. The system includes hardware and software, personnel and facilities, and all manuals developed or acquired for organic operation, maintenance, inspection, modification, or management of centrally acquired and managed Air Force military programs and end items. These TOs are developed IAW Technical Manual Specifications and Standards, non-embedded personal computer software which automates the function directed by a TO, contractor-developed manuals adopted for Air Force use, and approved Commercial Off-The-Shelf (COTS) manuals. The principal automated TO management applications is the ETIMS. These applications are employed to establish and manage information about Air Force TOs, disseminate current information on available TOs, manage TODO accounts for the ordering of TOs and the maintenance of TO records, and enable the viewing of eTOs online in the ETIMS connected mode and on eTools in the ETIMS disconnected mode.

1.3. Scope. Contracted sustainment team members (Functional System Administrator (FSA)) will work closely with Technical Order Distribution Office (TODO) managers and Group eTool managers. Each eTool account averages 550-600 laptops/tablets and 55-60 networked storage cabinets (quantities will fluctuate depending on requirements, warranty expirations and timing of eTool refresh rates). The sustainment team member will receive eTools, configure hardware and software, perform minor maintenance, perform preventative maintenance, and monitor client device warranty status. In addition, the contractor will submit equipment for warranty work and ensure each eTool can access required data systems, both wired and wireless. The contractor will also provide HQ AFGSC/A4MQ and MXG leadership with suggestions for sustainment and growth of the eTool program. The contractor will act as the functional expert and liaison between each site’s MXG and Communications Squadron (CS) concerning eTools. A contracted sustainment team member will be assigned to each AFGSC MXG. The contractor will support eTools for the host MXGs. In addition, contractors at Missile Maintenace Groups will also support eTools for the Helicopter Groups (HELOS). The contractor shall provide all personnel, equipment, tools, materials, management, supplies and services necessary to perform Technical Order Library (TO) activities at F.E. Warren AFB, Wyoming; Malmstrom AFB, Montana; Minot AFB, North Dakota; and Vandenberg AFB, California, as defined in this Performance Work Statement (PWS).

1.4. Objective. This performance work statement (PWS) addresses the requirement for contractor support to provide Electronic Technical Order Client Device Sustainment for Electronic Tools (eTools) and TO maintenance libraries required to view maintenance technical data.

1.5. Supported Organizations.

1.5.1. Barksdale AFB, LA:

2 MXG (FSA)

1.5.2. Minot AFB, ND:

5 MXG (FSA)

91 MXG (FSA and TOs) 583rd MMXS (Rivet Mile) Technical Engineering (FSA and TOs) 373 TRS Detachment 321 (FSA and TOs) 582 HG/OL-B (FSA and TOs)

1.5.3. Whiteman AFB, MO:

509 MXG (FSA)

1.5.4. Dyess AFB, TX:

7 MXG (FSA)

1.5.5. Ellsworth AFB, SD:

28 MXG (FSA)

1.5.6. F.E Warren AFB, WY:

90 CES Fire Dept (TOs Only) 90 MW/SE Base Safety Office (TOs Only) 90 MXG (FSA and TOs) 583rd MMXS (Rivet Mile), Technical Engineering (FSA and TOs) 373 TRS Detachment 321 (FSA & TOs) 90 MUNS (FSA and TOs) 582 HG/ (FSA and TOs)

1.5.7. Malmstrom AFB, MT:

341 MXG (FSA and TOs) 583rd MMXS (Rivet Mile), Tech Engineering (FSA and TOs) 341 Communications Squadron (TOs) 341 MUNS (FSA and TOs) 373 TRS Detachment 322 (FSA and TOs) 582 HG/OL-A (FSA and TOs)

1.5.8 Vandenberg AFB, CA:

576 FLTS (FSA and TOs) 583 MMXS (FSA and TOs) 30 CES/CEF (TOs) 30 LRS/LGRMM (TOs) 30 SW/SEW (TOs) AFNWC/NWCJ (TOs)

2.0. OPTION YEARS

2.1. Base Year.

Barksdale AFB, LA 28 Mar 2025-27 Mar 2026 Minot AFB, ND 28 Mar 2025-27 Mar 2026 Whiteman AFB, MO 28 Mar 2025-27 Mar 2026 Dyess AFB, TX 28 Mar 2025-27 Mar 2026 Ellsworth AFB, SD 28 Mar 2025-27 Mar 2026 F.E. Warren AFB, WY 28 Mar 2025-27 Mar 2026 Malmstrom AFB, MT 28 Mar 2025-27 Mar 2026 Vandenberg AFB, CA 28 Mar 2025-27 Mar 2026

2.2. Period of Performance.

Base Period: 28 Mar 2025-27 Mar 2026 Option Period 1: 28 Mar 2026-27 Mar 2027 Option Period 2: 28 Mar 2027-27 Mar 2028 Option Period 3: 28 Mar 2028-27 Mar 2029 Option Period 4: 28 Mar 2029-27 Mar 2030

3.0. TASKS

3.1. Functional System Administrator.

3.1.1. The contractor will augment organic FSA (if assigned)/TODOs to perform the duties listed below on MAJCOM procured eTools and associated equipment. Contractor performance and scope of responsibilities/priorities are based on HQ funded eTools.

3.1.2. Contractor will possess and maintain appropriate certifications to perform duties as a client support technician in full compliance with DoDM 8140.03, Cyberspace Workforce Qualification and Management Program, for Quality Assurance (QA) purposes.

3.1.3. Perform the installation of equipment, connection of peripherals, and the installation/deletion of client level software.

3.1.4. Configure client level software, modify software configuration, and perform basic configuration management functions.

3.1.5. Provide and manage software applications and servers for the functionality of eTools and other supported programs necessary for eTool usage.

3.1.6. Perform initial client device configuration, diagnostics, and troubleshooting of client devices assigned to them.

3.1.7. Assign, modify, and delete passwords and user privileges.

3.1.8. Report security breaches and distribute security information according to AFMAN 17-1301, Computer Security (COMSEC), and local policies.

3.1.9. Coordinate support issues with all agencies (e.g., customers, Functional System Administrator, Network Control Center, etc.).

3.1.10. Notify the unit of any hardware relocation and equipment problems.

3.1.11. Coordinate with the MXG client service administrator for the implementation checklist from the theater NOSC, NCC, or FSA before installing any equipment. Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions.

3.1.12. Coordinate with the facility manager and the base civil engineer for facility support requirements.

3.1.13. Periodically review the organization's needs for computer resources.

3.1.14. Validate computer equipment requirements the unit submits and provide the data collected to MXG.

3.1.15. Assist units with eTool hardware and software inventories.

3.1.16. Promote user awareness concerning unauthorized or illegal use of computer hardware and software.

3.1.17. Identify organizational deficiencies and operational needs that computer use can solve.

3.1.18. Implement client workstation software patches, security fixes, and service releases according to local Communications Squadron instructions.

3.1.19. Maintain and troubleshoot eTool cabinet network switches, coordinate switch programing with local Communications Squadron.

3.1.20. Assist Technical Order Distribution Office in the setup and maintenance of the designated Technical Order software for each Weapon System assigned to that location.

3.1.21. Troubleshoot eTool client device and supporting hardware and coordinate with the appropriate vendor for warranty shipping and/or repair.

3.1.22. Collect data on physical shortcomings of eTool client devices for trend analysis and provide the data collected to MXG.

3.1.23. Provide crosstalk to the MXG of hardware or software deficiencies or shortcomings that may affect other locations.

3.1.24. Verify that eTools connect with WLAN networks. Perform client device installation and setup for any VPN client software and 802.11a/b/g WLAN interfaces as well as any WLAN xSec client.

Contractor will troubleshoot and correct any connection issues as required.

3.2. Technical Library Custodians (TODO and TODA)

3.2.1. One contractor shall be assigned as the Technical Order Distribution Office (TODO) and one shall be assigned as the TO Distribution Account (TODA). Both will perform their duties in accordance with TO 00-5-1, AF Technical Order System, and TO 00-5-1 AFGSCSUP chapter 4. If TO 00-5-1 is revised, the most current revision will be used.

3.2.2. The contractor shall maintain all unit required (except Precision Measurement Electronics Laboratory) Technical Orders in accordance with TO 00-5-1and applicable MAJCOM supplements.

3.2.3. The contractor shall maintain all binders in a serviceable condition. The contractor shall replace torn, heavily scuffed, dirty, or illegible pages as necessary.

3.2.4. The contractor shall laminate or place TO pages in plastic document protectors on unit designated nuclear weapons handling and maintenance procedures required by AFMAN 21-204, Nuclear Weapons Maintenance Procedures, AFMAN 21-202, Missile Maintenance Management, and TO 00-5-1.

3.2.5. The contractor shall maintain a current inventory list on all assigned materials in field dispatching kits, main library and sub-accounts (Exception: Sub-Accounts that contain Web Accessible only TOs are exempt). A copy of the inventory shall be located with the sub-account or kit. The inventory shall contain, as a minimum, the binder number, binder contents, and a short title of the assigned manuals. The contractor shall provide HQ AFGSC/A4MQ with an updated inventory in a format approved by the MAJCOM.

3.2.5. The contractor shall post all TO updates in accordance with applicable governing directives. TO 00-5-1 and applicable MAJCOM supplements.

3.2.6. The contractor shall perform a list of effective pages check (A-Page) in accordance with TO 00-5-1 and applicable MAJCOM supplements.

3.2.7. The contractor and all government sub-account users will schedule an appointment for TO inventories/A- Page functions to be performed and the agreed upon appointment must be honored unless for extreme real-world emergencies.

3.2.8. In the case the government agencies fail to honor the appointment, the contractor will provide documentation (i.e. email) from the agency declining the appointment.

3.2.9. The contractor shall establish and maintain a sign out procedure in place to track all signed out TOs and TO kits to include, but not limited to, who signed out the TO, section individual is assigned to, destination and contact phone number.

3.2.10. Unaccounted Technical Orders (TOs). Upon discovery of an unaccounted for TO, the contractor shall initiate a missing TO report as soon as possible but no later than 1400 local time the following duty day after TO is discovered missing. The missing TO report will include at a minimum: name, office symbol, date, duty phone, team (if applicable), and a narrative about events that led to the discovery of the missing item. If contractor is found to be responsible for loss, the contractor shall replace technical orders, and costs are not considered allowable costs under the cost reimbursable ODC CLIN.

3.1.10.1. The contractor shall make notifications as follows: If the sign out log showed that the TO was taken to the missile field, Missile Maintenance Operations Center (MMOC) shall be notified with 30 minutes of initiation of the missing TO Report. Contact the Contract Office Representative (COR) and the work center supervisor/Noncommissioned Officer in Charge (NCOIC), of the individual or activity who was accountable for the TO. Additionally, when a missing TO action is closed (TO is found or replaced), the contractor shall document the actions taken and notify the COR.

3.2.10.2. The contractor shall place orders for TOs as requested by the customer. If necessary, the contractor shall provide the TO if it is already on local inventory until requested TO can be delivered.

3.2.11. The contractor shall expect fluctuation in overall hard copy number of technical orders throughout the contract. Notify the COR if a fluctuation of more than 10% of the total hard copy technical order count occurs.

3.2.12. The contractor will ensure all eTools are charged and updated daily via connection to the eTool cabinets.

3.2.13. The contractor will ensure all eTools are controlled and issued via the current AF tool accountability system.

3.2.14. The contractor will assist the FSA as needed with etool maintenance.

4.0. GENERAL INFORMATION

4.1. Contractor Qualifications: Functional System Administrator (FSA). On-site sustainment personnel must have the following qualifications.

4.1.1. Comp TIA Security + certification.

4.1.2. Bachelor of Science in an information technology field or three years’ experience in TCP/IP network administration, and hands-on experience with network switches routers and network troubleshooting. Current/prior eTool experience is highly desirable.

4.1.3. The contractor will display knowledge of the following areas: client support principles, concepts, and methods; knowledge of client system architecture, integration techniques, and testing methods;

ability to analyze complexities of existing technology, understanding of Microsoft applications, Active Directory, and be able to read, assess, and understand network topologies. Understanding and ability to integrate a wide range of peripheral equipment e.g. printers and scanners. Understanding and ability to use SharePoint and knowledge of Microsoft Teams or similar systems.

4.1.4. Contractor personnel are to be trained in all aspects of the performance for the contract prior to contract award and will be certified IAW DoDM 8140.03, Cyberspace Workforce Qualification and Management Program. The government Contracting Officer or Contract Manager (COR/CO) shall be provided written concurrence/non-concurrence for each person hired for any positions identified in this contract within 14 business days. This includes position changes throughout the life of the contract.

Any replacement personnel proposed must be at least as qualified as the individual being replaced. A resume shall be submitted through the Contracting Officer for replacement personnel prior to the time the personnel change is expected to occur. The Government will review the resume to ensure compliance. If an employee does not possess the necessary credentials required by this PWS they will be refused access to their areas of employment and the Government will not be liable for payment of work not performed.

4.2. Contractor Qualifications: Technical Library Custodian

4.2.1. The contractor must have a high school diploma or equivalent (GED etc.)

4.2.2. The contractor must be familiar with the Air Force Technical Order Library system procedures listed in TO 00-5-1/00-5-1 AFGSCSUP.

4.2.3. The contractor shall ensure at a minimum the Contract Liaison, Lead TODO, and alternate TODO maintain a SECRET security clearance at each site to meet work center requirements.

Specifically, an employee must be available during duty hours, after duty hours, or in emergency situations, who can access CLASSIFIED documents.

4.3. Place of Performance: Work will be performed primarily at Barksdale AFB,LA, Minot AFB, ND, Whiteman AFB, MO, Dyess AFB, TX, Ellsworth AFB, SD, F.E Warren AFB, WY, Malmstrom AFB, MT, and Vandenberg AFB, CA. These bases require contractor support to provide sustainment of eTools and or a TO library; however, travel to other AFGSC locations to support eTool maintenance issues may be required.

4.4. In/Out-Processing Requirements: Contractors will be required to complete in- processing requirements which will include at a minimum; security paperwork, security badge issue, initial training requirements and network accounts creation. Contractor employees terminating work will be required to complete out-processing requirements, which will include security badge revocation, at a minimum.

4.5. Hours Of Work: The hours of contractor coverage are typically 0800-1700 local time and any changes to these hours must be coordinated with the COR/CO to the contractor to the employee. The contractor will conform to a schedule agreed upon by the Contractor Task leader and COR, but a typical work schedule will be 8 working hours per day, 5 days a week. Duty schedule conflicts unable to be resolved between the COR and Lead Contractor will be arbitrated by AFGSC/A4MQ. A 24-hour notice will be provided prior to any change in contractor shift schedule. If contractors are required to work extended hours, contractors are expected to adjust their hours before and after these extended hour periods to stay within the proposed total number of hours identified for current period of performance.

Only the Contracting Officer can approve work hours that extend the “core working hours” as requested by the customer. This includes weekends, holidays, and any work week that exceeds the typical 40-hour work week as defined by Federal Labor Laws. The contractor shall not exceed these hours without prior approval from the Contracting Officer.

4.6. Management Reports: The Contractor will provide written reports at the end of each month describing base infrastructure and eTool issues encountered during that 30-day period. This report will be sent to HQ AFGSC/A4MQ, in designated format, and will include any issues related to cost, usage, technical performance, repair maintenance actions and recommendations for base infrastructure changes.

4.6.1. The contractor shall provide a Status Report. A site-specific report shall be given to each COR at each site, and a summary report (for all sites) shall be distributed to AFGSC/A4MQ . The Status Report shall include, but not be limited to: a summary of work performed, results of work performed, potential problems and/or issues, and an explanation of deviations from the previous month’s projections.

4.7. Deliverables. All deliverables will be in electronic format that is compatible with Microsoft Office.

4.7.1. Delivery Instructions. Electronic copies shall be provided to the contract manager, HQ AFGSC/A4MQ, or as directed.

4.8. Training: Contractor is expected to be fully qualified on the standardized theory and operations of networks and information systems. Specific training on AF programs/projects that are operated in a unique military environment will be provided by the government. Contractor will complete and keep current on government required training required for duties prescribed in this PWS. For training that is unique to new technologies, the contractor will be permitted to attend training at their cost.

4.9. Workspace Availability: The Government will make available facilities required in the performance of this effort. Facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified. Should a hazard be subsequently identified, the Government will correct it according to local base-wide Government developed and approved plans, considering safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists.

Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor and the Government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such responsibilities, except for the aforementioned responsibility to make corrections according to local base-wide priorities.

4.10. Office Supplies. The Contractor shall provide all consumable office supplies used in performance of this contract.

4.11. Utilities. The Government will furnish electricity, water, sewage, heating and air conditioning.

4.12. Postal/Installation Distribution. The Government will provide installation distribution services, both on base and intergovernmental.

4.13. Telephone. The Government will provide telephone service consisting of local, Defense Switched Network (DSN), and commercial long distance. Telephone use shall be limited to matters related to the performance of this contract.

4.14. Refuse Collection. The Government will provide dumpsters for refuse. The Government will provide containers and collection of recycling materials.

4.15. Security Forces. The Government will provide general on-base security forces service. The Security Forces extension will be provided to the contractor for emergency/routine calls.

4.16. Fire Protection. The Government will provide fire prevention and protection and maintenance of government-furnished fire extinguishers and systems. The Contractor shall make all assigned facilities, area, and equipment available for inspection, surveys, and accomplishment of fire protection services.

Fire Department telephone extension will be provided to the contractor for emergency/routine calls.

4.17. Emergency Medical Services. The Government will provide emergency medical transportation and treatment on a cost reimbursement basis.

4.18. Transportation. The Contractor may use Government base transportation, as available, to conduct business required by this contract.

4.19. Electronic Mail And Internet Access. The Government will provide electronic mail and Internet access to the Contractor. The Contractor shall use these Government furnished services only in matters related to the performance of this contract. The Government will provide all Local Area Network (LAN) remote access. The Contractor shall not establish any external network connectivity.

The Government may limit or restrict these services at any time. Government computers will be available at all locations.

5.0. SERVICES SUMMARY

5.1. Surveillance: Various methods of surveillance will be used to include random, 100 hundred percent, periodic and customer complaints.

Required Services PWS REF Performance Requirement

Provide monthly management reports

4.6, 4.6.1 100% compliance and covers required criteria

Given onsite resources, complete repair, software installation/configuration, diagnostics and troubleshooting, maintenance, configuration, etc., to ensure return of eTools in a timely manner

3.1.3-3.1.7, 3.1.11, 3.1.18, 3.1.21, 3.1.22

85% trouble ticket completion in 5 business days in relation to total # of trouble tickets received

Maintenance/configuration checks of cabinet switches

3.1.19 Coordinate initial switch setup and reconfigure

switch as needed Example: prior to and upon return from cabinet deployment, new switch or switch replacement as needed.

Contractor will act as functional expert and liaison between the Maintenance Group (MXG) and Communication Squadron (CS) for eTools issues

1.3, 3.1.11 Establishes and maintains positive communication with Maintenance group and Communication Squadron. Will maintain current administrative rights

Review organizational needs for resources and collect data for trending purposes

3.1.13, 3.1.22 Based on previous monthly report, provide recommendations for increase or decrease of eTools and recommendations for improvement.

Each TO is current, accurate and available to the technician when required 97% of the time.

3.2.1– 3.2.10.2 Each TO is current, accurate and available to the technician when required 97% of the time.

6.0. GOVERNMENT REIMBURSEMENT FOR TRAVEL/PER DIEM.

6.1. The Contractor may be required to travel in performance of duties. Actual travel shall be coordinated and pre- approved by the government. If needed, requirement owner will determine priority of services for a contingency period, i.e. Nuclear Surety Inspection scheduled, and base X has not filled FSA position. In this instance, AFGSC/A4MQ in coordination with applicable wings may approve contractors travel to provide priority support. Contractor may be required to work eTool issues at other AFGSC bases. Subject to the provisions below, the Government will reimburse the Contractor for travel/per diem expenses incurred by Contractor personnel during official TDY. If Government transportation is not available or authorized, the Contractor shall use the most economical yet expeditious means of travel to, from and at the site. The Government does not reimburse for local travel in the TDY area. The Contractor shall be responsible for making all necessary travel and lodging arrangements. Reimbursement rates shall be the same as those applicable to Government Civil Service employees IAW Joint Travel Regulations (JTR), Volume 3. Within 4 workdays after the return of the persons who performed the travel, the Contractor shall furnish the government all required supporting documentation of actual travel/per diem expenses, including the cost, if any, of transporting equipment and materials required at the sites.

Reimbursement thereafter by the Government for travel/per diem expenses will be in accordance with, but not exceed the limits of the JTR. Prior to travel the Contractor will need to have a signed LOI (Letter of Identification) by the COR.

7.0. SECURITY

7.1. Requirements. The Contractor shall exercise management and operational control over, and retain full responsibility for, performance requirements set forth in this PWS.

7.2. Contractor Security Agreement (Csa). The contractor shall enter into a long-term visitor security agreement. This agreement shall outline how the contractor integrates security requirements for contract operations with the AF to ensure effective and economical operation on the installation. The agreement should address:

7.2.1. Security support provided by the AF to the contractor to include storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badges, base visitor control, investigation of security incidents, base traffic regulations, the use of security forms, and conducting inspections required by DoDM 5220.22/AFMAN16-1406, National Industrial Security Program: Industrial Security Procedures for Government Activities.

7.2.2. Security support requiring joint AF and contractor coordination includes procedures for protection of classified information, security checks, and internal security controls for protection of classified material and high value pilfer able property.

7.2.3. On base, the long-term CSA may take the place of a Standard Practice Procedure (SPP).

7.3. Security Clearances. The contractor must possess or obtain a facility security clearance at the classification level of “Secret” prior to performing contract work. Personnel security clearances at the “Secret” level are required for each employee.

7.31. Contractor and its personnel shall follow the security requirements outlined in the contract’s DD254, Department of Defense Security Classification Specification. The contractor and its personnel shall not divulge any information about files, data, processing activities or functions, user IDs, passwords or other knowledge that may be gained to anyone who is not authorized to have access to such information.

7.3.2 The contractor shall observe and comply with all security provisions in effect at AFGSC Sites and any other Government facility visited in performance of this PWS. The contractor shall be responsible for all work permits and clearances. The contractor shall notify the servicing Information Protection Office (IP) 30 days before on base performance of the contract. The contractor will provide the addresses of the appropriate IP offices for notification by the contract COR. Building plans will be provided to the contractor as required to allow for development of report documentation. The contractor shall institute and manage any FAA clearances required in airfield locations. The notification shall include:

7.3.2.1. Name, address, and telephone number of company representatives.

7.3.2.2. The contract number and contracting agency.

7.3.2.3. The highest level of classified information the contractor employees require access.

7.3.2.4. The location(s) of contract performance.

7.3.2.5. The date contract performance begins.

7.4. Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include the employee's name, social security number and level of security clearance. The list shall be validated and signed by the company FSO and provided to the Sponsoring Agencies Security Manager.

An updated listing shall be provided when an employee's status or information changes.

7.5. Pass And Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non- government owned vehicles.

Base identification badges and/or car decals will be furnished by the installation security office for each contractor employee upon presentation of evidence of assignment. Other access badges, such as computer facilities access badges, computer access ID numbers and passwords, will be furnished by the government as necessary to complete task requirements.

7.5.1. Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires (e.g. terminated for cause, retirement, etc.).

7.6. Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

7.7. Weapons, Firearms, and Ammunition. The Contractor employees shall abide by all base rules and regulations.

7.8. Controlled Unclassified Information (CUI). The contractor shall comply with DoDI 5200.48, Controlled Unclassified Information and DoDM 5400.07, DoD Freedom of Information Act Program

(FOIA). This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding CUI material.

7.9. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information.

Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

7.10. Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

7.11. Privacy Act. Work on this project may require that the contractor have access to Privacy Information. The contractor shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

8.0. PHASE-IN/PHASE-OUT PLAN

8.1. Phase-In Plan. The contractor shall provide a Phase-in Plan to HQ AFGSC/A4MQ for approval.

The plan shall address implementation of the below items: The contractor shall present the plan to the Government for approval.

8.1.1. The Phase-in Plan shall address the following objectives at a minimum:

8.1.2. Observe work accomplished by current personnel.

8.1.3. Become thoroughly familiar with work requirements and work procedures.

8.1.4. Complete the hiring of personnel to assure satisfactory performance beginning on the contract start date.

8.1.5. Accomplish necessary training of contractor employees.

8.1.6. Complete required work plans/procedures.

8.1.7. Complete quality control plans and procedures.

8.1.8. Accomplish an inventory with the incumbent contractor of any residual office supplies.

8.1.9. Accomplish a joint inventory with incumbent contractor and COR, of all government furnished equipment.

8.1.10. The successful offeror shall be allowed access to the facilities to familiarize supervisors, key personnel and staff with equipment, reporting, work scheduling and procedures. However, such access shall not interfere with the production efforts of current personnel. Further, such access into classified areas shall be provided upon validation of contractor compliance with security classification and access procedures. Also, to preclude such interference, arrangements and work processes for access to the government facilities shall be made with the COR.

8.2. Phase-Out Plan. The contractor shall provide the government, AFGSC/A4MQ with a Phase-out Plan. The plan shall address the below items at a minimum:

8.2.1. The incumbent contractor shall provide familiarization, to the government or the follow-on contractor. During the phase-out familiarization period, the incumbent shall be fully responsible for the operation of the FSA contract. The contractor shall perform phase-out as follows:

8.2.2. Provide all records and programs to the COR.

8.2.3. Turn in all keys that are listed on the key control log to the COR or key control government representative.

8.2.4. Inventory and turn over all GFE to the COR or key control government representative.

8.2.5. Upon completion of the contract the contractor shall leave all office supplies purchased under this contract.

9.0. REPLACEMENT OF PERSONNEL

9.1. The contractor shall approach to retain workforce and/or replace qualified personnel within 30 days of vacancy.

Appendix 1

Acronyms/Abbreviations

AF

AFGSC

Air Force Air Force Global Strike Command

BCE Base civil Engineering C&A Certification and Accreditation CSA Contractor Support Agreement COR Contractor Officer Representative DoD Department of Defense FAA Federal Aviation Administration FOUO For Official Use Only FOIA Freedom of Information Act FSA Functional System Administrator FSO Facility Security Officer IDS Intrusion Detection System LOI Letter of Identification NOSC Network Operations Security Center

PWS

RF

Performance Work Statement Radio Frequency

SOW Statement of Work SPP Standard Practice Procedure SSA Servicing Security Activity SSAA System Security Authorization Agreement

TDY

TO

TODO

TODA

Temporary Duty Technical Order Technical Order Distribution Office Technical Order Distribution Account

WLAN Wireless Local Area Network

Technical requirements outlined in the contract Performance Work Statement (PWS) determine the appropriate level of training required for FSAs. If the PWS requires the technician to accomplish advanced tasks such as maintenance/configuration checks of cabinet switches, eTool installation setup, and troubleshooting, then the technician will require additional training such as security plus (+).