Attachment_1_-_AAO_Security_Guard_Services_PWS_7-15-2025.pdf

AAO Security Guard Services

Performance Work Statement Albuquerque Area Office Security Guard Services

1.0 - Abbreviations, Definitions, and Acronyms The Bureau of Reclamation commonly uses the following definitions listed below:

AAO Albuquerque Area Office (BOR) BOR Bureau of Reclamation CO Contracting Officer COR Contracting Officer’s Representative CS Contract Specialist DOI Department of the Interior FLEP FPS Law Enforcement Personnel FPS Federal Protective Service FSS Federal Supply Service, General Services Administration Guard Armed Security Guard MT Mountain Time OGR Onsite Government Representative PWS Performance Work Statement RSN Required Submittal Number SGIM Security Guard Information Manual SSA Social Security Administration QASP Quality Assurance Surveillance Plan UC Upper Colorado Region (BOR)

2.0 - Introduction The Bureau of Reclamation, Upper Colorado Basin Region, Albuquerque Area Office has a need for Guard services. The principal objective of this PWS is to provide Guard services for the facility during operational hours. These services include but are not limited to patrols around the perimeter of the building, monitoring the parking lots (East and West sides), and assisting the public when entering the facility. The AAO occupies the lower level of the building and SSA occupies the upper level of the building.

2.1 – North American Industry Classification System (NAICS) The NAICS for this work is 561612 - Security Guards and Patrol Services

2.2 – Place of Performance and Operational Hours The BOR’s facility is located at 555 Broadway Blvd. NE, Suite 100, Albuquerque, New Mexico 87102 in Bernalillo County at Latitude 35º 05’ 16.7” and Longitude 106º 38’ 38.9” occupying approximately 3.6 acres.

BOR’s public business hours are Monday through Friday from 08:00 AM to 4:30 PM MT except weekends and Federal Holidays. BOR’s personnel have flexible work hours ranging from 5:30 AM to 6:00 PM MT and may change if Maxi-flex is introduced to the AAO.

2.3 – Site Visit Reclamation does not require a site visit for prospective Offerors; however, if one is requested Reclamation would accommodate the request.

2.4 – Background BOR has occupied the facility since April 2003 and contracts for guard services approximately every five (5) years. The facility is a two-story building with the SSA occupying the upper level of the facility which is leased through the General Services Administration. The FPS provides security services for SSA. BOR’s guard service contractor shall communicate with FPS personnel as required to coordinate efforts in providing Government personnel, visitors, guests, and customers a safe facility to conduct business.

2.5 – Purpose

The purpose for contracting Guard services is to provide a deterrent from criminal and inappropriate behavior on facility grounds which improves facility safety and increases awareness of changing security threats.

2.6 - Scope The following bullet list of tasks shall be performed in accordance with these specifications, requirements, and standards.

• The Guard shall maintain an alert and professional posture providing a secure and safe lobby area, except when patrolling the facility grounds or responding to an incident.

• The Guard shall remain alert and immediately respond to security concerns or threats using their best judgment in each individual situation and coordinate with law enforcement and BOR, as needed.

• The Guard shall prepare a daily log containing the following information:

o Summarizing activities performed throughout the day.

o Provide details on all events, incidents, and/or security concerns or threats which occurred.

o Submit the log to BOR by 12:00 PM MT the next day.

• The Guard can communicate with the COR, CS, CO, and OGR (AAO Management) for recommendations and/or guidance when addressing security concerns or threats to the facility, as necessary.

3.0 - Reference Standards These standards are part of the specifications:

Department of Homeland Security (DHS):

• DHS 11042.1 Safeguarding Sensitive but Unclassified (For Official Use Only) Information

• DHS 121-01-007 Instruction Handbook - DHS Security Personnel Suitability and Security Program

Federal Information Processing Standard (FIPS):

• FIPS 201 Evaluation Program Concept of Operations (ConOps), Version 1.3.3 June 2014

New Mexico Regulation and Licensing, Department, Boards and Commissions Division, Private Investigations Advisory Board (PIAB):

• PIAB Security Guard Registration, Level 3, May 2019

• PIAB Firearm Qualifications - 50 Round Day, January 2019

Office of Management and Budget (OMB):

• OMB M-05-24 Implementation of Homeland Security Presidential Directive (HSPD) 12 - Policy for a Common Identification Standard for Federal Employees and Contractors, April 2016.

4.0 - Submittals The contractor shall submit the following for Government review and approval:

• Prepare in English.

• Label with contract number and title including RSN.

• Measurement Units: US Customary Units.

• Review of submittals:

o Time required: The Government will require a minimum of 14 days to review and/or approve each submittal or resubmittal, unless otherwise specified.

o Excess Time: Should the Government require additional time for review, the CO may extend the time to allow proper review of the submittal information. Time extensions shall be to the extent that the excess review time does not cause a delay to the contract completion.

• Submit the following for Government review and approval:

o Submittal Types:

A – Action requiring Government approval I – Informational requires Government review and written receipt o Submit electronic copies for review and/or approval to the Contracting Officer’s Representative (COR).

Table A - Submittals

RSN Submittal Description Due Date or Delivery Time Type

S1 Guard Qualifications (Initial Personnel) Within 7 days prior to performance of work activities/tasks onsite A

S2 Guard Qualifications (Replacement or Temporary Personnel)

Within 2 days prior to performance of work activities/tasks onsite A

S3 Guard Daily Report(s) By 12:00 PM MT (noon) the next day I

S4 AAO Annual Security Summary Report Furnish within 14-days from end of contract Period of Performance I

Reclamation’s Sustainability and Environmental Management System (SEMS) requires that contractor(s) use recycled materials as defined by EPA’s Green Procurement Program for Recovered Materials. For questions on whether the product counts as "EPA-designated" or what the required recycled content is, refer to product descriptions on EPA's website at https://archive.epa.gov/epawaste/conserve/smm/wastewise/web/html/buyman.html.

The materials considered under this procurement action are paper, plastic office materials, toner cartridges, clipboards, and office furniture products. When submitting “Annual Summary Security Guard Report” include a list of SEMS materials which meet the percentage of recycle content.

5.0 - Post Award Orientation Meeting A post award orientation meeting will be held no later than 15 days following the contract award.

The Agenda will discuss the following topics:

• Agenda will be prepared by the Government with input from the Contractor.

• Recommended attendees:

o CO, COR, OGR.

o Building Ownership/Management.

o SSA or FPS Representative.

o Contractor Management (Administration of Contract), Supervisor of Guards, and

Guards (Prime and Secondary).

o Others which provide value to the discussions.

• Contractor shall provide the following information/submittals during the meeting:

o Proof of Level 3 Security Guard registration from the State of New Mexico for each

Guard in performance of this PWS.

o Proof of training as required for each Guard in the performance of this contract.

o Contractors proposed Guard training schedule:

List the type of required training.

Provide source of training and schedule with dates for training being provided during the year.

List personnel to attend the training.

o Guards’ certifications and background information in performance of this PWS.

https://archive.epa.gov/epawaste/conserve/smm/wastewise/web/html/buyman.html

• Review of contract and PWS details which includes administrative, technical, and performance activities conducted within the AAO.

6.0 – General Requirements

6.1 – Security Guard Tasks Contractor shall provide one (1) security guard and support personnel to meet the following tasks:

• Guard shall maintain an alert posture at all times and be ready to respond to security or safety issues immediately.

• The Security Guard’s standard tour of duty is Monday through Friday from 7:00 a.m. to 6:00 p.m. less Federal Holidays. The same guard is required to complete the daily shift;

however, more than one guard can be used to complete the work week. Overtime is paid as per the Fair Labor Standards Act.

• In emergencies the security guard may be required to work Saturdays and Sundays or Federal Holidays. The Government shall provide a minimum of 48 hours’ notice if weekend or holiday security guard services will be required. Holiday pay shall be paid as per the Fair Labor Standards Act.

• From 7:00 a.m. to 8:00 a.m. and from 4:30 p.m. to 6:00 p.m. the security guard shall patrol the west (employee) parking lot. The security guard shall ensure only authorized personnel gain entry through the personnel and vehicle gates.

• From 8:00 a.m. to 4:30 p.m., the security guard shall be primarily stationed in the first-floor public lobby outside the main entrance to the AAO area.

• From 7:00 a.m. to 6:00 p.m. the security guard shall patrol the perimeter by walking the facility grounds a minimum of three (3) times per day at random intervals. These patrols shall ensure secure conditions and shall be unpredictable.

o Report any unauthorized access, suspicious items, and/or security concerns or threats to the Contracting Officer (CO), Contracting Officer Representative (COR), or Onsite Government Representative (OGR) (AAO Management), and AAO front office personnel.

o If the security guard witnesses any unusual activities, security concerns, apparent vandalism, and/or damage to the facility, these shall be reported to the CO, COR, or (OGR) (AAO Management), and AAO front office personnel.

• The security guard suspects criminal activity is in progress, they must call the Albuquerque Police Department (911) immediately and then notify the CO, COR, or OGR (AAO Management), and AAO front office personnel.

• The security guard is witnessing an event or a minor disturbance, shall control and diffuse the situation without sacrificing safety. If the situation cannot be controlled, the guard shall immediately call for law enforcement assistance and report to the CO, COR, or OGR (AAO Management).

• If unauthorized person(s) are causing a disturbance, whether on or off facility grounds, the security guard shall ask the person to leave the area. Should the person refuse, the guard shall keep the person under observation, and advise/notify the COR to determine if law enforcement should be contacted, if the COR is unavailable contact the CO, CS, or AAO Management for assistance.

• In the event of a potential act of violence, the security guard shall clear the area of all personnel and request law enforcement assistance. The security guard shall use physical restraint only, if necessary, to protect himself/herself or the life and safety of others.

• The security guard shall also enforce issues presented by the CO, COR, and/or OGR (AAO management).

• The security guard shall direct SSA customers to the elevator.

• The security guard shall direct AAO visitors to the intercom system for access to the

AAO area.

• The security guard shall ensure no access is granted to any person who appears to have hostile intent or no valid business with the AAO or SSA.

• Coordinate with SSA FPS personnel when activities within SSA have the potential to impact the Bureau of Reclamation’s access to the facilities.

• The security guard shall prepare a daily log report that describes the events of the day.

The report shall include the following minimum information: the security guard’s name, date, security guard’s period of service (time reporting and leaving duty including lunch break), security guard’s brief description and time when Guard patrols were performed, document all discovered or witnessed vandalism, unusual occurrences, disturbances, emergencies, requests for law enforcement or emergency medical services assistance, and/or problems that occurred or were encountered during the day. A copy of the daily reports (Monday through Friday, include Saturday and Sunday, if worked) shall be submitted to the COR by 12:00 PM MT the next working day. These reports are the property of the Government and shall only be removed from the facility with the approval of the CO. The guard can provide a copy for submitting to supervisor and COR. The report can also be submitted electronically either through an attachment (Written Document Form) or format email which are approved by the CO and COR.

• The guard shall raise, lower, and as directed adjust the American Flag daily. The American Flag shall be protected and secured when removed from the flagpole.

• The guard shall provide communication information (mobile phone number) to the AAO Management, AAO receptionist, COR, CS, and CO.

− A possible solution to accomplish this task is to have the Guard at the start of the shift provide the mobile phone number to the AAO receptionist who can send an email to the following: COR, CS, CO, and AAO Management.

6.2 – Contractor’s Personnel (Guard) Requirements

6.2.1 – Qualifications Contractor shall provide a security guard with the following minimum qualifications:

• Guards shall be a citizen of the United States and must be at least 21 years of age.

• Guards shall have a high school education.

• Guards shall possess a minimum of one year of recent experience performing similar tasks/duties as required by this PWS.

• Guards shall be able to demonstrate the ability to effectively communicate, both orally and in writing.

• Guards shall possess a Level 3 Security Guard Registration from the New Mexico

Regulation and Licensing Department.

6.2.2 – Standard of Conduct Contractor is responsible for employees (Guard) complying with the Standard of Conduct as defined in this PWS. The following bullets are expected behavior and conduct for Guards:

• Guard serves as a public relations representative of the BOR, confidently answering all visitor questions in accordance with effective public relations practices.

• Guard shall demonstrate sound judgment, courage, alertness, self-reliance, and the ability to uphold a high standard of performance.

• Guard shall conduct themselves in a manner that is professional, courteous, and helpful to the public and federal employees.

• Guards shall answer questions directly from the public and federal employees to the extent of their knowledge.

• Guards shall not read magazines, newspapers, books, and/or operate communication devices (except to contact Law Enforcement, FPS, COR/CO/CS, OGR (AAO Management), and/or employer) during lobby sentry or patrol duties.

• Guards shall limit use of personal electronic devices to breaks or lunch periods.

• Guards are allowed two fifteen (15) minute breaks and a minimum of thirty (30) minutes for lunch which shall be taken away from the duty areas in order to avoid the appearance of non-performance of duties.

• Guards shall not be allowed to receive personal visitors while on duty.

6.2.3 – Appearance

• Guard shall wear a uniform complying with commercial standards and company policy.

The uniform shall identify the security guard’s employer and shall be appropriate for a Government facility.

• Guard shall report for duty in an issued uniform free of stains, dirt, wrinkles, and odors.

The hair shall be kept in a professional manner so that no strands obstruct vision. Facial hair shall be neatly trimmed to maintain a professional appearance.

6.2.4 – Supervision and Management

• The Contractor shall provide all personnel necessary to accomplish the work at the specified times.

• All personnel shall be classified as a Security Guard as defined in the Department of

Labor Standards.

• The Contractor shall investigate each guard to verify that he/she is of good character, has a satisfactory reputation, and is suitable for employment. Each investigation shall include a search, where possible, of local police and credit files of the security guard’s area of residence, and former residences if the subject has lived in the present residence for less than four years. Each investigation shall include inquiries of former employers, personal references, and schools attended.

• The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity, and shall be responsible for taking such disciplinary actions with respect to employees as may be necessary. A site supervisor is not required to be on site but is expected to visit on a random monthly schedule or more frequently if the Government has concerns about the services being provided as per the Performance Work Statement.

• The CO may require the Contractor to remove from work any employee (Guard), the CO deems incompetent, unqualified, irresponsible, careless, or otherwise objectionable.

Complaints from either the public or AAO personnel concerning a guard's behavior may be cause for the Contractor to invoke such removal.

6.2.5 – Key Personnel

• Guards are identified as key personnel in this PWS. They are considered to be essential to the work being performed herein. Prior to diverting any of the specified individuals to other programs or locations or making substitutions of Guards, the contractor shall notify the CO reasonably in advance and shall submit justification (including proposed substitutions) in sufficient detail to permit evaluation of the impact of such changes on the PWS. No changes in key personnel shall be made by the Contractor without the written consent of the CO. If key personnel are found to devote less effort than required at the time of the contract award or are performing unsatisfactorily, the CO may direct replacement of such personnel, a contract modification, or contract termination as appropriate.

6.3 – Equipment

6.3.1 – Contractor’s Supplied Equipment and Materials The contractor shall provide the security guard the following minimum equipment:

• Contractor shall provide uniforms, mobile phone, and report form templates.

• Contractor shall provide the security guard a digital camera to facilitate capturing an electronic image of any suspicious persons, vehicles, packaging, etc. for use when patrolling the facility grounds.

• A duty belt consisting of appropriate firearm holster, extra magazine, flashlight with holder, belt keepers or appropriate Velcro belt, handcuff with case, and radio with holder:

o Flashlight shall be equal to a Maglite Models ML25LT or ML50LX LED 3-Cell.

o Security guard shall use small arms (handguns) provided by the employer, use of personal owned small arms (handguns) or ammunition is prohibited without written approval from employer.

o The AAO Security Guard shall carry a small arm (handgun) having the following characteristics:

1. Barrel Length: 4 to 6 inches,

2. Caliber: 38 Special through 45 ACP,

3. Rounds: 8, less barrel round, minimum, and

4. Sights: Range from Integral to Laser.

o Security guards shall not carry a concealed weapon onsite even if they are licensed.

o Contractor shall ensure weapons are serviceable and properly cleaned, maintained, and taken out of duty if damaged.

o Ammunition shall meet firearm manufacturer’s recommendations and provide quantity to fill the main and second magazines.

o The Government does not require ballistic vests to be worn while on duty; however, a security guard may be required to wear a ballistic vest as per company policy or standard practice.

• Contractor shall provide three (3) Two Way Radios with Charger for use by Security Guard, BOR, and FPS personnel. The radios shall allow for communication between parties during events. The charger can be stationed within BOR facility. The need for extra or replacement battery packs shall be supplied when necessary.

o Two Way Radios shall be equal to Motorola TLK100 meeting Military Grade MIL-

STD-810G standard featuring dust, vibration, and shock proof, immersion, working temperature range of 14˚F to 140˚F, and battery life approximately 18 hours.

o Charger shall support a minimum of two radios and two battery packs.

6.3.2 – Government Furnished Property, Materials, and Utilities The Government will provide access to the following property and utilities:

• The AAO will furnish a desk and chair for use in the public lobby area.

• The security (guard) personnel can use the AAO restrooms and break area which has refrigerator(s), oven, coffee (contribute to coffee fund, if used), microwave(s), and vending machines.

• The AAO will provide the Contractor (Guard) access to electrical utilities for charging radios, mobile phones, and other work-related equipment.

7.0 – Security and Safety This section describes the security and safety requirements for the AAO facility. The following bullets provide additional details for these requirements:

• The guard shall wear a company approved badge which must be visually displayed for viewing by the public and Government employees.

• The guard will be issued an AAO access door badge to public areas throughout the building.

• The guard shall not access any sensitive areas without escort from AAO personnel.

o If during the performance of this PWS it is determined jointly between the Contractor

(Guard Services) and Government, that Contractor personnel will need access into sensitive or restricted areas on a frequent schedule. The Contractor shall provide all required information for key personnel to the Government to complete a DHS security and background review. Costs associated with these DHS efforts will be approved by the CO prior to performance.

o The background checks shall follow the requirements in Homeland Security Presidential Directive 12. The information shall be submitted 30 days prior to commencement of onsite work activities.

8.0 – Communications

8.1 – Point of Contacts The following key Government key personnel are:

Contracting Officer: Tina M. Villegas 555 Broadway Blvd., Suite 100 Albuquerque, New Mexico 87102-2352

(505) 462-3602 TVillegas@usbr.gov

Contracting Officer’s John Irizarry Representative: 555 Broadway Blvd., Suite 100 Albuquerque, New Mexico 87102-2352

(505) 462-3655 jirizarrynazario@usbr.gov

Onsite Government Representative: AAO Management (Jennifer Faler or Acting) 555 Broadway Blvd., Suite 100 Albuquerque, New Mexico 87102-2352 mailto:TVillegas@usbr.gov mailto:jirizarrynazario@usbr.gov

9.0 - Quality Assurance Surveillance Plan The following QASP is the method which the Government will perform Quality Assurance (QA) activities under this PWS.

Task or Activity Description

Responsible Person

Inspection Period

Place or Method of Inspection

Inspection Method

Onsite Timeliness

Guard’s ability to be timely when reporting to duty shift COR & OGR Daily Visual and Daily

Reports

Observation and Checking Reports

Substitution of Guards

Contractor’s ability to notify the Government of changes to onsite personnel

CO & COR As Required Visual and email Observation and Documentation

Events and Incidents

Contractor’s ability to manage and document security and safety events and incidents

CO & COR Monthly and Each Action Facility Grounds

Observations and Review of Documentation

Interactions with Public

Contractor’s ability to interact with the public

CO, COR,

& OGR Monthly Facility Grounds

Observations and Written Comments

Interactions with Federal Personnel

Contractor’s ability to interact with Government personnel

CO, COR,

& OGR Monthly Facility Grounds

Observations and Written Comments

Communication with Government

Guard’s ability to provide oral and written communication timely

CO, COR,

& OGR Daily Facility Grounds

Interactions and Written Comments

Communication with Law Enforcement

Guard’s ability to coordinate with Law Enforcement on Security and Safety AAO Concerns

COR & OGR Monthly Facility Grounds Interactions, Comments, and Documentation

Guard’s Daily Reports

Guard’s ability to prepare written daily reports of AAO events, incidents and activities

COR Daily/Weekly Facility Grounds Review of Documentation

Annual AAO Guard’s Summary Report

Contractor’s and Guard’s ability to prepare an annual summary of lessons learned and activities within the

AAO.

CO, COR,

& OGR Monthly Facility Grounds Review of

Documentation

Definitions for Methods of Surveillance include “Comments” defined as written positive or negative feedback provided by public, federal employees, and/or law enforcement. Observation is from CO, CS, COR, and/or OGR during performance of work activities.

9.0 - Quality Assurance Surveillance Plan