Attachment 1_25QA011_ PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

Internal and External Common Access Card (CAC) Entryway Equipment for the United States Army Institute for Religious Leadership (USAIRL)

Part 1

General Information

1. GENERAL: This is a non-personnel services, contract to provide phone and email support, maintenance, repair, and/or replacement of the internal and external Common Access Card (CAC) entryway systems and equipment located in BLDGs 10100 and 10098 Liberty Division Road, Fort Jackson SC 29207. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform service and maintenance as defined in this PWS except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS.

1.2 Background: United States Institute for Religious Leadership (USAIRL) needs maintenance performed on all of the internal and external CAC entryway equipment for USAIRL.

1.3 Objectives: Provide service and maintenance for the internal and external CAC entryway equipment in

USAIRL.

1.4 Scope: The contractor shall provide service, maintenance, repairs, and/or replacement for the entire CAC entryway system for the USAIRL internal and external CAC entryway equipment in 1.2. The contractor shall provide onsite tech support to repair and replace the failed equipment, if necessary.

USAIRL will purchase any faulty equipment and the contractor will repair it. The contractor shall provide Monday – Friday 7:30 a.m. – 5:00 p.m., except Federal Holidays, help desk line for technical issues and questions for the duration of this contract.

1.5 Period of Performance: The period of performance shall be for one (1) Twelve Month Base Year and

(4) Twelve Month Option Periods the Period of Performance reads as follows:

Base Year Option Year I Option Year II Option Year III Option Year IV

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is how it is assured that the work complies with the requirement of the contract. The QCP shall be delivered within 30 days after the contract award. Three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan, the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The Contractor is not required to perform services on holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

1.6.4 Hours of Operation: The contractor is responsible for conducting business Monday – Friday 7:30 a.m. – 5:00 p.m. unless the Government facility is closed due to Holidays, local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at USAIRL BLDGs 10100 and 10098, Liberty Division Road, Fort Jackson, SC 29207.

1.6.6 Type of Contract: The government will award a firm fixed contract.

1.6.7 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially about changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7:30 a.m. - 5:00 p.m.., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. All Contractor personnel shall be fully clothed, always, while performing these services. Clothing shall be clean and neat in appearance. Contractor personnel shall utilize tact, diplomacy and courtesy always during contact with all persons inside and outside the building.

1.6.11 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel shall obtain, and wear badges issued by the Contractor during the performance of this contract.

1.6.12 Contractor Travel: Contractor Employee travel and labor expenses will be covered under the terms of the contract.

1.6.13 Other Direct Costs: N/A

1.6.14 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.15 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.16 Safety: The Contractor will be expected to conform to OSHA and Fort Jackson’s post fire safety requirements. The contractor shall ensure all employees are properly trained on all safety duties needed for proper installation. Also, all contractors will always wear personal protective equipment while performing duties on-site. The contractor shall immediately report any situation that could affect the health or safety of employees, including electrical emergencies, utility problems, accidents, or violations of any laws and/or regulations regardless of the size or nature.

1.6.17 Training: The Contractor will be required to complete Anti-terrorism (AT)/Force Protection (FP)/Operations Security (OPSEC) training prior to arrival or within 30 days of arrival and complete on-going training as needed. The training websites will be listed on the contract cover sheet.

1.6.18 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

NOTE: Contractor must furnish all labor, materials and equipment necessary to perform except what is shown under Government Furnish Property (Part 3). Upon completion, Contractor will provide a list of major materials used to perform upon completion of contract work.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER. A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6 GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY (GP).

Property in the position of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.7 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.8 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.9 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.10 QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.11 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of a product or service shall meet contract requirements.

2.1.12 SUBCONTRACTOR. One that enters a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.13 WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.14 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit USAIRL United States Army Institute for Religious Leadership

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: Contractor provides.

3.2 Facilities: The Government will provide access to BLDGs 10100 and 10098.

3.3 Utilities: N/A

3.4 Equipment: Contractor provides.

3.5 Materials: Contractor provides.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all manpower, supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: N/A

4.3 Materials: The Contractor shall provide the required manpower and equipment to provide service, maintenance, repairs, and replacement for the entire CAC entryway system for the USAIRL. The Contractor shall provide materials necessary to perform repairs and maintenance.

4.4 Equipment: The Contractor shall provide the required manpower and equipment to provide service, maintenance, repairs, and replacement for the entire CAC entryway system for the USAIRL. Equipment includes scissor lifts, ladders, power tools, etc. to perform the work. The Contractor shall provide equipment necessary to perform repairs or maintenance. The Contractor shall provide their own storage facility for equipment.

4.5 Pre-Award Site Survey: The Contractor shall conduct a Pre-Award Site Survey to gather all the information required to provide a Service Level Agreement. The Site Survey will allow the Contractor an opportunity to conduct a visit to capture and annotate all equipment and systems that will be covered under the contract.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Basic Services. The contractor shall provide service, maintenance, repairs, and replacement for the entire CAC entryway system for the USAIRL.

5.2 Maintenance

1 year plus 4 option years, next business day onsite repairs for hardware and software to include coding.

1 year plus 4 option years, 7:30 a.m. – 5:00 p.m. helpdesk phone numbers and email for all hardware and software.

1 year plus 4 option years, onsite maintenance and inspection of equipment and software every 6 months.

The Contractor shall provide a summary report of service repairs, help desk calls or emails, maintenance performed, and any modifications monthly to the COR.

The Contractor shall provide a Findings and Remediation Report after each 6-month onsite tech inspection and maintenance visit to the COR.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

7.3. Attachment 3/Technical Exhibit 3 – Equipment List Example

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS # 1

The contractor shall provide same day onsite repairs for internal and external CAC entryway system 7:30 a.m. – 5:00 p.m. phone number and email and perform onsite routine maintenance and inspection of equipment every 6 months. PWS paragraph 5.2

The contractor shall provide repair and maintenance on all equipment and software to include coding. A technician must be dispatched to the site no later than 24 hours.

The contractor shall have no more than 1 incident where a technician did not come on site within the 24 hours.

Validated Customer Complaint

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To The Contractor shall provide a summary report of service repairs, help desk calls or emails, maintenance performed, and any modifications to the

COR PWS

paragraph 5.2

The 5th of every month.

1 original and 1 copy

PDF, electronic and hard copy

Mail to: USAIRL Attn: James B.

Akinola, BLDG 10100 Liberty Division Road, Fort Jackson, SC 29207

Email to:

james.b.akinola.civ @army.mil

The Contractor shall provide a Findings and Remediation Report after each 6-month onsite tech inspection and maintenance visit to the COR. PWS paragraph 5.2.6

The 5th of every 6 months

Same as above Same as above Same as above