Attachment 02 Quality Assurance Surveillance Plan.pdf
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- Solicitation number
- N0018926RD013
About this file
This document is a Quality Assurance Surveillance Plan (QASP) for the Joint Education and Doctrine Support contract that establishes performance objectives, standards, acceptable quality levels, surveillance methods, and monitoring frequencies across five major performance areas.
Section 5.1 addresses Program Management Oversight with deliverables including monthly status reports (A001) due within 10 business days with a 95% on-time submission requirement, quarterly progress reviews (A002) held within 10 business days of quarter-end, correction of emergent deficiencies within 1-5 business days with 95% resolution compliance, personnel continuity during turnover requiring 90% qualification match, and billet filling within 45 business days at 90% compliance. Section 5.2 covers Joint Doctrine Support with 17 deliverables requiring 98% on-time submission and zero to minimal errors, including trip reports (A003), informational briefings (A004), doctrine assessments (A005), UJTL citations (A006), allied research reports (A007), special studies (A008), draft emerging doctrine publications (A009) due within 4-6 months, editorial assessments (A010) on continuous basis, coordination drafts (A011), allied publications (A012), consolidated comment resolution matrices (A013), graphics development (A014), signature drafts (A015) within 15 business days with zero errors, electronic publishing updates (A016), and monthly DoD dictionary term changes (A017) due by the 5th business day.
Section 5.3 covers Electronic Publishing Capability and Online Tools with system maintenance during off-hours (100% compliance), online publishing delivery with full Authority to Operate (A020), meeting briefing slides (A021) due one week prior, bi-annual metrics reports (A022), business practices updates (A023) within one month of tool launch, application user guide updates (A024) within one month, continuous help ticket response within 48 hours and resolution within one week, validation testing and installation support (A025) within one month, deployment instructions (A026) within four months of award, weekly JDEIS application maintenance, ATO renewal 60-90 days prior to termination date, RMF requirement fulfillment two weeks prior to suspense date, database backup and updates monthly with zero data loss, ATO condition mitigation within 30 days, and API operationalization (A030) within four months with documentation one month following. Section 5.4 addresses Universal Joint Task List requirements including written products for senior leadership (98% on-time with no more than two minor errors), 100% compliance with UJTL Program SOPs and CJCS guidance, briefings for the UJTL program manager (A033) three business days prior to events, change request analysis (A034) within two weeks, monthly publication action reports, non-authoritative change requests (A035) within four weeks, publishing changes (A036) within one month, OPOC designations (A037) maintained annually, UJTL training development (A038) upon request, stakeholder training (A039) up to 12 times annually, and JKO OPOC training module updates (A040) annually. Section 5.5 addresses Joint Professional Military Education with high-quality written products (98% on-time, zero factual errors, one minor error maximum) tailored to 3-star officer level, trip reports (A041) within five business days, meeting minutes (A042) within five business days with zero factual errors, formal JPME performance reports (A043) as needed, and quarterly JAMIS and survey tool reviews (A046) within 10 business days of quarter-end.
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Quality Assurance Surveillance Plan (QASP) - Joint EducaƟon and Doctrine Support
Performance ObjecƟves Performance Standard Acceptable Quality Level
(AQL)
Surveillance Method Frequency
5.1 Monthly Status Report
Submission
Monthly Status Report (A001) submiƩed within 10 business days aŌer the closing of the contractor’s monthly accounƟng period.
95% of deliverables are submiƩed on Ɵme.
Review of submiƩed reports for Ɵmeliness and completeness.
Monthly
Quarterly Progress Review
Quarterly Progress Review (A002) is held within 10 business days aŌer the end of each quarter.
95% of deliverables are submiƩed on Ɵme.
Review of meeƟng schedules and content.
Quarterly
CorrecƟon of Emergent Deficiencies
Emergent deficiencies in cost, schedule, or manning shall be idenƟfied to the COR within 1 business day of occurrence. Proposed plan and Ɵmeline for correcƟon is provided to the COR within 5 business days aŌer the problem is idenƟfied
95% of cost and schedule deficiencies are resolved within the agreed Ɵmeframe.
Review of deficiency reports and correcƟve acƟon plans.
Event-driven
ConƟnuity of Projects During Personnel Turnover
The contractor ensures the conƟnuity of all projects with qualified personnel during turnover of task order personnel.
Temporary personnel must meet 90% of the qualificaƟons requir ed for the billet.
Review of staffing rosters and project conƟnuity reports.
As needed (during turnover events).
Filling of Billets Billets are filled with qualified personnel within 45 business days of idenƟficaƟon of a manning shortage or turnover.
90% of contractor posiƟons must be filled within 45 days.
Review of staffing records and vacancy Ɵmelines.
As needed (upon idenƟficaƟon of shortages).
Notes on 5.1 - Program Management Oversight: Products lacking sufficient detail will be returned for revision, or feedback will be provided for improvement in future reports.
Quality Level
(AQL)
Surveillance Method Frequency
5.2 Trip Reports Submission Trip Reports (A003) shall
be submiƩed within 5 business days of travel compleƟon and include all required details.
98% of products submiƩed within approved Ɵmelines.
Review of submiƩed reports for Ɵmeliness and completeness.
Event-driven (aŌer travel).
InformaƟonal Briefings InformaƟonal briefings (A004) shall be submiƩed 5 business days prior to the start of JDPC, CM Working Groups, or JWGs.
Briefings must be high quality, factually correct, and tailored to O-6/GS-15 level.
98% of products submiƩed within approved Ɵmelines;
zero factual errors.
Review of briefing content and Ɵmeliness.
Event-driven (prior to meeƟngs).
Running Assessments for Doctrine Development
Running assessments (A005) shall be completed no later than 1 month prior to the start of a publicaƟon revision.
98% of products submiƩed within approved Ɵmelines.
Review of assessments for Ɵmeliness and content quality.
Event-driven (prior to revisions).
Update of UJTL CitaƟons/Table
UJTL citaƟons/tables (A006) shall be updated no later than 1 month prior to the start of a publicaƟon revision.
98% of products submiƩed within approved Ɵmelines.
Review of updates for Ɵmeliness and accuracy.
Event-driven (prior to revisions).
Allied Doctrine Research Reports
Allied doctrine research reports (A007) shall be completed within 10 business days of assignment.
98% of products submiƩed within approved Ɵmelines.
Review of research reports for Ɵmeliness and quality.
Event-driven (upon assignment).
Special Studies Special studies (A008) shall be completed within 4–6 weeks following assignment.
98% of products submiƩed within approved Ɵmelines.
Review of studies for Ɵmeliness and content quality.
Event-driven (upon assignment).
DraŌ Emerging Doctrine PublicaƟons
DraŌ emerging doctrine publicaƟons (A009) shall be completed within 4–6 months following assignment.
98% of products submiƩed within approved Ɵmelines.
Review of draŌs for Ɵmeliness and adherence to standards.
Event-driven (upon assignment).
Editorial Assessments Editorial assessments (A010) shall proacƟvely support doctrine development and adhere to style manuals and formaƫng standards.
98% of products submiƩed within approved Ɵmelines.
Review of assessments for adherence to standards and formaƫng/grammaƟc al errors.
ConƟnuous
CoordinaƟon DraŌs for
JDDT
CoordinaƟon draŌs (A011) shall be edited and formaƩed for upload to JDDT within 5 business days.
98% of products submiƩed within approved Ɵmelines;
one major grammaƟcal or spelling error per product.
Review of draŌs for Ɵmeliness and formaƫng and grammaƟcal errors
Event-driven (prior to upload).
Allied PublicaƟons for
JDDT
Allied publicaƟons (A012) shall be formaƩed for upload to JDDT within 5 business days.
98% of products submiƩed within approved Ɵmelines.
Review of publicaƟons for Ɵmeliness and formaƫng.
Event-driven (prior to upload).
Consolidated Comment ResoluƟon Matrices
(CRM)
Review of CRMs (A013) shall be conducted concurrently during adjudicaƟon and completed within 5 business days of upload to
JDDT.
98% of products submiƩed within approved Ɵmelines, 98% free of major technical and grammaƟcal errors and 100% consistent with joint doctrine standards.
Review of CRMs for Ɵmeliness, accuracy and completeness.
Event-driven (during adjudicaƟon).
Graphics Development Graphics (A014) shall be developed, edited, or formaƩed within 5 business days of request.
98% of products submiƩed within approved Ɵmelines.
Review of graphics for Ɵmeliness and quality.
Event-driven (upon assignment).
Signature DraŌs Signature draŌs (A015) shall be developed within 15 business days and adhere to joint doctrine editorial standards.
98% of products submiƩed within approved Ɵmelines;
Zero factual, grammaƟcal, formaƫng and spelling errors.
100% adherence to joint doctrine editorial standards.
Review of draŌs for Ɵmeliness, accuracy and adherence to standards.
Event-driven (upon assignment).
Electronic Publishing of Joint Doctrine Updates
Updates to Joint Doctrine (A016) shall be electronically published within 5 business days.
98% of products submiƩed accurately and within approved Ɵmelines.
Review of updates for Ɵmeliness.
Event-driven (upon assignment).
Monthly DoD DicƟonary Term Changes
Monthly list of DoD dicƟonary term changes (A017) shall be completed no later than the 5th business day of the month.
98% of products submiƩed accurately within approved Ɵmelines.
Review of monthly submissions for Ɵmeliness and accuracy.
Monthly
Joint Terminology Research Reports
Joint terminology research reports (A018) shall be completed within 10 business days following PD approval.
98% of products submiƩed within approved Ɵmelines.
Review of reports for Ɵmeliness and content quality.
Event-driven (upon PD approval).
Allied Terminology Research Reports
Allied terminology research reports (A019) shall be completed within 10 business days following assignment.
98% of products submiƩed within approved Ɵmelines.
Review of reports for Ɵmeliness and content quality.
Event-driven (upon assignment).
Notes on 5.2 - Joint Doctrine Support: Products with factual errors, major formaƫng or grammaƟcal errors, or non-compliance with policy or SOPs will be returned for revision, or feedback will be provided for improvement in future reports.
(AQL)
Surveillance Method Frequency
5.3 System Maintenance
During Off-Hours
Tasks that have the potenƟal to interrupt DoD community users' accessibility to JDEIS applicaƟons are performed outside of normal work hours.
100% system maintenance during off-hours.
Review of maintenance schedules and user impact reports.
As needed (during maintenance).
Online Publishing CapabiliƟes with ATO
Online publishing capabiliƟes and tools delivered with full ATO (A020) for JEL, JEL+, JEL+SIPR, JDDT, UTDT, and JAMIS.
100% compliance with RMF requirements.
Review of ATO documentaƟon and compliance status.
Upon delivery/renewa l.
JDEIS MeeƟng Briefing Slides
Briefing slides for JDEIS meeƟngs, working groups, and conferences (A021) submiƩed a minimum of 1 week prior to event.
95% compleƟon within approved government Ɵmelines.
Review of submission Ɵmeliness and content quality.
Event-driven (prior to meeƟngs).
Bi-Annual JEL, JEL+, JEL+SIPRNet Metrics and Status Reports
Bi-Annual JEL, JEL+, and JEL+ SIPRNet metrics and status reports (A022) delivered every 6 months from contract start.
95% compleƟon within approved government Ɵmelines.
Review of reports for Ɵmeliness, accuracy and completeness.
Bi-annually
Business PracƟces and Procedures Updates
Business pracƟces, procedures, and rules for all JDEIS applicaƟons (A023) updated within 1 month of new tool launch or update.
95% compleƟon within approved government Ɵmelines.
Review of updated documentaƟon and Ɵmeliness.
Event-driven (upon tool updates).
ApplicaƟon User Guides Updates
ApplicaƟon user guides (A024) updated no later than 1 month when requested by government, new version deployed, or major updates added.
95% compleƟon within approved government Ɵmelines.
Review of user guide updates and Ɵmeliness.
Event-driven (upon request/update)
Help Ticket Response and ResoluƟon
ConfirmaƟon of applicaƟon help Ɵcket receipt and/or closure within 48 hours, resoluƟon within 1 week maximum.
95% compleƟon within approved government Ɵmelines.
Review of help desk logs and response Ɵmes.
ConƟnuous
DocumentaƟon of External Requests
Document all externally received requests, bugs, and enhancements within helpdesk within 48 hours of receipt.
95% compleƟon within approved government Ɵmelines.
Review of helpdesk records and documentaƟon Ɵmeliness.
ConƟnuous
ValidaƟon TesƟng and InstallaƟon Support
ValidaƟon tesƟng, acceptance support, and installaƟon for interim patches and new soŌware (A025) completed within 1 month of launch.
95% compleƟon within approved government Ɵmelines.
Review of tesƟng documentaƟon and compleƟon Ɵmelines.
Event-driven (upon soŌware updates).
Deployment InstrucƟons Deployment instrucƟons for all JDEIS applicaƟons (A026) provided within 4 months of contract award and within 1 month of new version deployment.
95% compleƟon within approved government Ɵmelines.
Review of deployment documentaƟon and Ɵmeliness.
Event-driven (upon deployment).
Weekly JDEIS ApplicaƟons Maintenance
JDEIS applicaƟons maintained and updated no less than once weekly.
95% compleƟon within approved government Ɵmelines.
Review of Ɵmelines. Weekly
JDEIS ATO Renewal JDEIS NIPR and SIPR ATO (A027) obtained 60- 90 days prior to AuthorizaƟon TerminaƟon Date (ATD).
100% compliance with RMF requirements.
Review of ATO renewal documentaƟon and Ɵmelines.
Event-driven (prior to ATD).
Risk Management Framework (RMF) Requirements
Fulfill all requested RMF requirements (A028) 2 weeks prior to government suspense date.
100% compliance with RMF requirements ad within approved Ɵmelines.
Review of RMF documentaƟon, compliance status and Ɵmelines.
Event-driven (prior to suspense).
Database Backup and Updates
Maintain, backup, and provide database updates aŌer large changes or at minimum monthly for policy compliance.
0% data loss. Review of backup logs and database integrity reports.
Monthly (minimum)
ATO CondiƟons MiƟgaƟon
ATO CondiƟons (A029) miƟgated within 30 days of ATD or per POA&M when applicable.
100% compliance with RMF requirements.
Review of miƟgaƟon plans and compleƟon status.
Event-driven (upon ATO condiƟons).
API OperaƟonalizaƟon OperaƟonalize API for data exchange (A030) within 4 months of contract execuƟon, and training and/or documentaƟon 1 month following.
95% compleƟon within approved government Ɵmelines.
Review of API implementaƟon and documentaƟon.
Event-driven (upon contract execuƟon).
Notes on 5.3 - Electronic Publishing Capability and Online Tools : The contracƟng officer may issue a formal CorrecƟve AcƟon Request requiring the contractor to address any non-compliance and provide a plan to prevent future occurrences.
(AQL)
Surveillance Method Frequency
5.4 WriƩen Products for
Senior Leadership
WriƩen products contain factually correct, relevant, concise, and acƟonable informaƟon tailored to the 2/3-star flag/general officer level.
98% product submission within approved Ɵmelines;
no more than 2 minor errors per product.
Review of wriƩen products for accuracy, relevance, and formaƫng.
ConƟnuous
Compliance with UJTL Program SOPs and CJCS Guidance
Tasks performed in accordance with the latest approved versions of UJTL Program SOPs, CJCSM 3500.04, and CJCSI 3500.02.
100% compliance with CJCSI and
CJCSM
requirements.
Review of task execuƟon and compliance with SOPs.
ConƟnuous
Briefings for UJTL Program Manager
Briefings (A033) provided to the government UJTL program manager for review no later than 3 business days prior to event or training and tailored to the target audience.
98% product submission within approved Ɵmelines;
no more than 2 minor errors per product.
Review of briefing content and Ɵmeliness.
Event-driven (prior to events).
UJTL Change Requests Analysis and Processing
UJTL change requests (A034) analyzed and processed within 2 weeks of iniƟal submission in UTDT or Word document.
98% product submission within approved Ɵmelines.
Review of change request processing logs and Ɵmeliness
Event-driven (upon submission).
Monthly UJTL PublicaƟon AcƟon Reports
Monthly UJTL publicaƟon acƟon reports submiƩed no later than 1 business day before the end of the month.
98% product submission within approved Ɵmelines.
Review of monthly reports for Ɵmeliness and completeness.
Monthly
Non-AuthoritaƟve Change Requests Submission
Non-authoritaƟve change requests (A035) submiƩed within 4 weeks of receipt.
98% product submission within approved Ɵmelines.
Review for Ɵmeliness.
Event-driven (upon receipt).
Publishing of Changes Non-authoritaƟve and authoritaƟve changes (A036) published within 1 month of receipt in accordance with policy.
98% product submission within approved Ɵmelines.
Review of published changes for Ɵmeliness and compliance.
Event-driven (upon receipt).
OrganizaƟonal Point of Contact (OPOC) DesignaƟons
OPOC designaƟons (A037) staffed out and maintained when required, but no less than once a year.
100% product maintenance at least annually.
Review of OPOC records for Ɵmeliness and accuracy.
Annual (minimum)
UJTL Training Development and Delivery
Upon government request, develop and deliver UJTL training (A038) to designated OPOCs and users, including UTDT training, on their roles and responsibiliƟes.
98% product submission within approved Ɵmelines.
Review of training materials and delivery schedules.
Event-driven (upon request).
Stakeholder Training and EducaƟon
UJTL training and educaƟon (A039) updated, maintained, and/or provided to stakeholders by request up to 12 Ɵmes a year.
98% product submission within approved Ɵmelines.
Review of training sessions and stakeholder feedback.
Event-driven (up to 12 Ɵmes/year).
JKO OPOC Training Modules Updates
UJTL Joint Knowledge Online (JKO) OPOC training modules (A040) updated no less than once a year.
98% product submission within approved Ɵmelines.
Review of training module updates for Ɵmeliness and accuracy.
Annual (minimum)
Notes on 5.4 - Universal Joint Task List: Products with factual errors, major formaƫng or grammaƟcal errors, or non-compliance with policy or SOPs will be returned for revision, or feedback will be provided for improvement in future reports.
(AQL)
Surveillance Method Frequency
5.5 High-Quality WriƩen
Products
WriƩen products contain factually correct, relevant, concise, and acƟonable informaƟon tailored to the 3-star flag/general officer level.
98% product submission within approved Ɵmelines;
zero factual errors and no more than 1 minor formaƫng or grammaƟcal error per product.
Review of wriƩen products for accuracy, relevance, grammar and formaƫng.
ConƟnuous
Trip Reports Submission Trip Reports (A041) submiƩed within 5 business days of travel compleƟon, including purpose, dates, locaƟons, key acƟviƟes, achievements, challenges, lessons learned, and recommendaƟons.
98% product submission within approved Ɵmelines.
Review of submiƩed trip reports for Ɵmeliness and content.
Event-driven (aŌer travel).
MeeƟng Minutes Submission
MeeƟng minutes (A042) provided within 5 business days following the compleƟon of JPME-related working groups.
98% product submission within approved Ɵmelines;
zero factual errors and no more than 1 minor formaƫng or grammaƟcal error per product.
Review of meeƟng minutes for Ɵmeliness and content quality.
Event-driven (aŌer meeƟngs).
Formal Reports on JPME Performance Data
Formal reports (A043) on JPME performance data provided as needed and wriƩen at the 3-star general officer/flag officer level.
98% product submission within approved Ɵmelines;
zero factual errors and no more than 1 minor formaƫng or grammaƟcal error per product.
Review of formal reports for Ɵmeliness and adherence to standards.
Event-driven (as needed).
Quarterly Review of JAMIS and Survey Tool CapabiliƟes
Quarterly review of JAMIS and related survey tool capabiliƟes (A046) includes recommended enhancements and requirements to ensure alignment with compliance reporƟng within 10 business days aŌer the end of each quarter.
98% product submission within approved Ɵmelines;
and 100% aligned with compliance reporƟng.
Review of quarterly reports for Ɵmeliness and content quality.
Quarterly
Notes on 5.5 - Joint Professional Military EducaƟon: Products with factual errors, major formaƫng or grammaƟcal errors, or non-compliance with policies will be returned for revision, or feedback will be provided for improvement in future reports.
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