Attachment 02 Certification of Capability to Provide Telecommunications Portfolio Management.pdf
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- Solicitation number
- W564KV-22-R-0005
About this file
This document contains a certification of capability and a related federal contract opportunity notice. The certification requires the contractor to attest to their ability to meet various telecommunications portfolio management standards as outlined in the performance work statement, including responding to change requests within two days, performing changes within ten days, providing change management review and cost review capabilities, and running reports on call records, usage, and invoicing information. The related federal contract opportunity notice seeks a contractor to provide European Theater telecommunications services, including E1 VOIP and data circuits, IP internet access, legacy voice and data services, and a web-based account management portal allowing for change request, cost review, history review, and invoicing capabilities. The contractor must also provide 24/7 customer service support for U.S. government agencies within the standards described.
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Text version
PWS Citation Standard Contractor Attests to Capability to meet the Standard
YES NO
PWS 5.2.4 1 Respond to change request within 2 days.
Perform change within 10 days.
PWS 5.2.4.2 Request Change Management
Review Change Management Costs
Review Change Management History
Review Invoices
Run Reports that contain:
a)call records for voice services b)usage of IP internet access and data services c)invoicing information itemized by individual units, customers, phone numbers, and circuit
PWS 5.2.4.3 Customer Service available 24/7
Customer Service support number accessible, toll free, anywhere within the European Union Customer Service number will not be fully automated and will have a human attendant that meets the English language requirement Customer Service Support connects to human attendant within 2 minutes of call connection
Contractor Signature
Attachment 02 Certification of Capability to Provide Telecommunications Portfolio Management
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