Attachment 02 Certification of Capability to Provide Telecommunications Portfolio Management.pdf

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Attached to
Notice: European Theater Telecommunications Services - Commercial Circuits
Solicitation number
W564KV-22-R-0005
Issued by

About this file

This document contains a certification of capability and a related federal contract opportunity notice. The certification requires the contractor to attest to their ability to meet various telecommunications portfolio management standards as outlined in the performance work statement, including responding to change requests within two days, performing changes within ten days, providing change management review and cost review capabilities, and running reports on call records, usage, and invoicing information. The related federal contract opportunity notice seeks a contractor to provide European Theater telecommunications services, including E1 VOIP and data circuits, IP internet access, legacy voice and data services, and a web-based account management portal allowing for change request, cost review, history review, and invoicing capabilities. The contractor must also provide 24/7 customer service support for U.S. government agencies within the standards described.

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Text version

PWS Citation Standard Contractor Attests to Capability to meet the Standard

YES NO

PWS 5.2.4 1 Respond to change request within 2 days.

Perform change within 10 days.

PWS 5.2.4.2 Request Change Management

Review Change Management Costs

Review Change Management History

Review Invoices

Run Reports that contain:

a)call records for voice services b)usage of IP internet access and data services c)invoicing information itemized by individual units, customers, phone numbers, and circuit

PWS 5.2.4.3 Customer Service available 24/7

Customer Service support number accessible, toll free, anywhere within the European Union Customer Service number will not be fully automated and will have a human attendant that meets the English language requirement Customer Service Support connects to human attendant within 2 minutes of call connection

Contractor Signature

Attachment 02 Certification of Capability to Provide Telecommunications Portfolio Management

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File details come from the government source that posted it. Updated .