Attachment 01 - Psychological Health Readiness Training - PWS - 2.23.2026.pdf

FA800326Q0004 / Contract Number TBD 23 February 2026

PERFORMANCE WORK STATEMENT

for

Air Force Medical Command Psychological Health Readiness Training

FA800326Q0004

(Version Control Date: 23 Jul 2025) DRAFT

Table of Contents Section Page Number

1. DESCRIPTION OF SERVICES

1.1. Background

1.2. Scope

2. GENERAL INFORMATION

2.1. Contractor Identification

2.2. Applicable Documents

2.3. Contractor/Government Communication

2.4. Monthly Status Report

2.5. Place of Performance

2.6. Travel Requirements

2.7. Mission/Emergency Essential

2.8. Duty Hours

2.9. Telecommuting

2.10. Federal Holidays

2.11. Facility Closures

2.12. Controlled Unclassified Information (CUI)

2.13. Personnel Staffing

3. CONTRACT REQUIREMENTS

3.1. Performance Objectives

3.2. Security, Safety, and Other Government Requirements

4. PERFORMANCE OBJECTIVES

4.1. Services Summary (SS)

5. GOVERNMENT FURNISHED PROPERTY (GFP)

6. DELIVERABLES

ACRONYMS

DRAFT

PERFORMANCE WORK STATEMENT (PWS)

Psychological Health Readiness Training

1. DESCRIPTION OF SERVICES

1.1. Background. The Department of the Air Force (DAF) recognizes that psychological health, resilience, and behavioral wellness are critical to mission readiness and the well-being of airmen and their families. Through the iCover and BH Gear initiatives, the AF/SG seeks to increase awareness, reduce stigma, and provide resources concerning psychological health.

The Contractor will create two theme-driven, engaging video products aligned with campaign objectives. The videos will support the DAF’s mission to promote mental wellness, resilience, and psychological health among its personnel and their families as it pertains to military readiness.

1.2. Scope. This is a performance-based, non-personal services contract for the development, production, and delivery of two high-quality audio-visual products: (1) iCover and (2) BH GEAR. The Contractor shall perform all tasks necessary to deliver the two complete video products, including but not limited to concept development, scriptwriting, storyboarding, filming, editing, motion graphics, audio mixing, deliverable formatting, review cycles, and final delivery. The Contractor will coordinate with the Government POC for messaging, branding, and approval, and shall provide all personnel, equipment, materials, supervision, facilities, and transportation required unless otherwise specified as Government-furnished.

2. GENERAL INFORMATION

2.1. Contractor Identification. All Contractor/Subcontractor personnel shall identify themselves as Government Contractor personnel during all forms of communication, such as business meetings, telephone conversations, electronic mail, attendance sheets, coordination documents, reports, and the signature blocks utilized in all correspondence. If a contract requires Government workspace, the Contractor/Subcontractor personnel shall wear a picture identification badge and identify their workspace area with their name and company affiliation.

2.2. Applicable Documents. List any applicable manuals, USAF branding guidelines, Department of Defense (DoD) audiovisual standards, and accessibility standards:

• DAF Branding Standards

• DoD Accessibility Standards (e.g., Section 508)

• USAF Video/Media Production Guidelines

• Intellectual Property and Rights Statement

• Walter Reed Army Institute of Research iCOVER & BH GEAR curriculum

2.3. Contractor/Government Communication. The Contractor shall designate a Focal Point to be the single point of contact for all Contractor and Government correspondence. The Focal Point shall provide clear and consistent written and verbal responses to the Government DRAFT within 24 hours of Government-initiated communication and provide bi-weekly updates via emails, phone calls, or video teleconferencing.

2.4. Monthly Status Report. The Contractor shall prepare and submit a monthly status report identifying all tasks performed, status, issues, and anticipated actions consistent with the PWS. The Contractor shall provide the Monthly Status Report IAW Contract Data Requirements List (CDRL) A001 and associated DID.

2.5. Place of Performance. The work to be performed under this contract will be performed at the contractor’s facilities.

2.6. Travel Requirements. If filming occurs on USAF installations or requires Government site access, travel and coordination must be preapproved and scheduled in advance.

2.7. Mission/Emergency Essential. None of the services listed in this PWS are mission/emergency essential.

2.8. Duty Hours. Normal duty hours are 7:30 AM to 4:30 PM Monday through Friday, excluding Federal Holidays, when published. Duty hours shall be based on the local time zone in which the remote worker resides. Due to mission need or due to unforeseen acts of nature or emergency, the CO, Contracting Officer Representative (COR), and Contractor may agree to different duty hours/workdays/duty locations. No overtime is authorized on this contract

2.9. Telecommuting. N/A.

2.10. Federal Holidays. Federal offices are closed on federal holidays as established by Federal law (5 U.S.C. 6103) and any other holidays declared by executive order. Holidays are documented by year on the Office of Personnel Management website for Federal employees located at: https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview.

2.11. Facility Closures. The Government will notify the Contractor of anticipated closure of the facility (i.e., training, holidays, administrative leave granted to the entire staff, or other closure, including down days) five (5) business days in advance or as soon as possible. A down day is a day that the United States Air Force (USAF) leadership designates as a minimal manning/liberal leave day. The employee may take leave following their company’s policies or work from an alternate location. In the event of unplanned closure of the facility due to natural disasters, military emergency, or severe weather, the Government will notify the Contractor in the same manner as the Government notifies Washington D.C.

area civilian personnel.

2.12. Controlled Unclassified Information (CUI).

2.12.1. CUI is Government-created or owned UNCLASSIFIED information that must be safeguarded from unauthorized disclosure.

2.12.2. Information requiring specific security measures indexed under one system across the

Federal Government DoD Instruction 5200.48, “Controlled Unclassified Information,” established DoD CUI policy on March 6, 2020. DRAFT https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview

2.12.3. All information produced as a result of contract performance shall be reviewed prior to dissemination to determine if CUI is identified, and if so refer to DoDI 5200.48 for additional instructions regarding designation, handling, and decontrolling of CUI (including CUI identification, sharing, marking, safeguarding, storage, dissemination, destruction, and records management).

2.13. Personnel Staffing.

2.13.1. The Contractor shall accomplish, at a minimum, the following personnel staffing performance management outcomes:

2.13.1.1. Ensure positions are filled 100% and are present for duty within 15 days after the start of the period of performance (POP) in the contract.

2.13.1.2. Ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment, such that the impact on the Government is minimal and position vacancies do not exceed 10 calendar days. The Contractors shall maintain an overall filled rate of 95%.

2.13.1.3. The substitute/replacement personnel shall begin work no later than 10 calendar days after notification or immediately after the departure of the incumbent personnel, whichever is earlier.

2.13.1.4. The Contractors shall promptly notify the contracting officer (CO) and Contracting Officer Representative (COR) within five (5) calendar days of a projected vacancy exceeding 10 calendar days.

2.13.1.5. Provide a stable workforce with less than 30% turnover across all contracted positions. A turnover is recorded when a worker leaves a position for any reason, and the Government still has a requirement for that position.

2.13.1.6. The Government will not pay for services not rendered if a vacancy exceeds 10 business days.

3. CONTRACT REQUIREMENTS

3.1. Performance Objectives. The intent is to deliver content in an engaging, professional format utilizing the latest cinematographic methodologies and visually compelling elements (e.g., archival media, visual animations, motion graphics, and other specialized graphics). The final product shall be a professional-quality, documentary-style production comparable to those produced by PBS or BBC. The description of tasks is as follows:

3.1.1. General Requirements. The Contractor shall:

3.1.1.1. Provide project management and content development to create a film. This includes handling all matters related to audio-visual production, such as script writing, directing, editing, conducting subject interviews, inserting voice-overs, and coordinating copyright matters.

3.1.1.2. Develop and submit a Project Plan of Action & Milestones (POA&M) IAW CDRL A002 within two (2) weeks of the contract award date. The POA&M shall include summary-DRAFT level tasks and highlight key milestones where the DAF Director of St Psychological Health will have opportunities to review the materials and contribute to the creative process. Milestones shall include:

3.1.1.2.1. Concept development & Pre-Production

3.1.1.2.2. Concept presented to DAF Director of Psychological Health for concept approval,

3.1.1.2.3. Talent search, talent/client review, casting approval, budgeting, pre-production, production, post-production, which will include a rough-cut presented to the DAF Director of Psychological Health, rough-cut approval, final cut submission and approval, and picture lock approval.

3.1.1.2.4. Upon approval of picture lock, the producer will bring the film to an audio mix and to a color grader.

3.1.1.3. Furnish all necessary equipment to perform the required editing tasks for the video provided.

3.1.1.4. Align each video to the target audience of airmen, families, and support personnel, using language, imagery, and style appropriate for the USAF context.

3.1.1.5. Deliver the videos in formats suitable for USAF distribution (e.g., streaming, network posting, internal social media, training platforms).

3.1.1.6. Ensure accessibility (closed-captioning, appropriate file formats) and compliance with USAF media standards.

3.1.1.7. Provide a bi-weekly update to the COR via email.

3.1.2. Concept & Pre-Production. The Contractor shall:

3.1.2.1. Conduct one or more workshops with the Government TPOC to identify the target audience, key messages, tone/style, branding alignment, distribution method, and schedule.

3.1.2.2. Edit the open-source video (iCover Training) provided by Walter Reid Army Institute of Research (WRAIR). Remove all U.S. Army logos and language in their entirety. Add DAF logos and language provided by the government. Review to determine if new filming is required to capture additional footage to supplement stock material currently available.

3.1.2.2.1. One (1) main video for regular viewing. The video shall be edited/formatted in a manner that allows for segmentation (i.e., create a table of contents, chapters so that viewers can denote where thematic topics of interest can be viewed).

3.1.2.2.2. One (1) main video formatted for online video streaming.

3.1.2.3. Film a new BH GEAR training video that clearly conveys the required content on mental health assessment and intervention for non-mental health medical personnel. This content is intended to provide the audience with foundational mental health knowledge to operate in a contingency environment should mental health assets not be readily available.

Curriculum provided by the Government. DRAFT

3.1.2.3.1. One (1) video for regular viewing. The video shall be edited/formatted in a manner that allows for segmentation (i.e., create a table of contents, chapters so that viewers can denote where thematic topics of interest can be viewed).

3.1.2.3.2. Video will cover 8 topic areas (~10 – 15 minutes of content each), which will be intended to be delivered in separate training sections, and the content will be provided by the DAF Mental Health professionals.

3.1.2.3.3. One (1) main video formatted for online video streaming

3.1.2.4. Develop and submit a treatment IAW CDRL A003 for each video within four (4) weeks of the contract award date. The treatment includes concept summary, audience, message flow, tone/style, visual/audio style, estimated length, and deliverable formats.

3.1.2.5. After treatment approval, develop scripts and storyboards IAW CDRL A004 for each video and submit for Government review within six (6) weeks of the contract award date.

Include two review rounds for script/storyboard per video.

3.1.3. Production (Filming/Graphics/Audio). The Contractor shall:

3.1.3.1. Secure all filming locations, talent, permits, props, etc., as needed for the two videos.

3.1.3.2. Capture all required footage (interviews, b-roll, graphics, motion sequences) and record audio/dialogue in studio and/or on location.

3.1.3.3. Develop motion graphics and visual effects consistent with branding guidelines.

3.1.4. Post-Production. The Contractor shall:

3.1.4.1. Perform editing and assemble rough cut versions of each video, IAW CDRL A005, and submit for Government review within eight (8) weeks of the contract award date. Include two review rounds per video.

3.1.4.2. Perform color grading, audio mixing/mastering, and closed captioning, and ensure compliance with accessibility and DoD/USAF standards.

3.1.4.3. Incorporate Government-approved changes and deliver final cut versions for each video, IAW CDRL A006, to the Government within nine (9) weeks of the contract award date.

3.1.4.4. Deliver high-definition quality copies of all film IAW CDRL A007, including B-roll, within 60 calendar days of completion of the final product. Copies shall be provided via the cloud or via hard drive(s).

3.2. Security, Safety, and Other Government Requirements.

3.2.1. All Contractor personnel requiring access to USAF facilities or networks shall meet appropriate security clearance or escort requirements.

3.2.2. The Contractor shall obtain all talent releases, music/footage licenses, and other clearances, and ensure all final deliverables confer unlimited worldwide, royalty-free usage by the Government.

3.2.3. Videos must comply with USAF branding and messaging guidelines, including logo usage, color palette, and campaign tagline integrity. DRAFT

3.2.4. All final videos must be captioned and conform to DoD accessibility standards (e.g., Section 508).

3.2.5. Contractor shall ensure media is handled securely, with all deliverables provided in encrypted or secure file transfer as needed.

3.2.6. All filming personnel working on USAF installation must comply with installation access procedures, safety and security briefings.

3.2.7. Contractor shall follow Government site safety protocols, filming safety plans, and ensure minimal disruption to mission operations.

3.2.8. Service Contract Reporting (SCR). The Contractor shall report manpower data IAW the current Guidebook for Service Contract Reporting in the SAM. User Manuals: Additional guidance can be found in the Guidebook for Service Contract Reporting in the System for Award Management.

4. PERFORMANCE OBJECTIVES

4.1. Services Summary (SS). The Contractor services requirements are summarized as performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service for each requirement.

These thresholds are critical to mission success.

Services Summary Table

Item # Performance Objective

PWS

Para

Performance Standard

AQL/Performance Threshold (This is the maximum error rate.)

Method(s) of Surveillance

#1 Maintenance of Contract Staffing Levels Contractor shall maintain required staffing levels and fill rates for all positions as specified in the PWS, ensuring minimal disruption to operations

2.1.13. Required staffing

levels are maintained with minimal disruption

Exceptional: 100% staffing levels maintained Very Good: 95-99% staffing levels maintained Satisfactory: 90-94% staffing levels maintained Marginal: 85-89% staffing levels maintained Unsatisfactory:

<85% staffing levels maintained

Review of monthly staffing reports through Periodic Surveillance by

COR

DRAFT

https://dodprocurementtoolbox.com/cms/sites/default/files/resources/2020-10/SCR%20Guidebook%2021%20October%202020.pdf https://dodprocurementtoolbox.com/cms/sites/default/files/resources/2020-10/SCR%20Guidebook%2021%20October%202020.pdf

#2 Timely and Accurate Submission of Deliverables Contractor shall submit all required deliverables, including CDRLs, on time and in the format specified in the PWS

6.0 All deliverables

are submitted on time, meet the stated CDRL and

PWS

requirements, are professionally formatted, and are accurate and complete upon first submission.

Exceptional: 100% of deliverables are submitted on or before the due date with no substantive errors.

Very Good: 95-99% on-time, correctly formatted Satisfactory: 90-94% on-time, correctly formatted Marginal: 85-89% on-time, correctly formatted Unsatisfactory:

<85% on-time, correctly formatted

100% inspection of deliverable submissions

#3 Effective Program Management Contractor shall effectively manage programs and successfully perform all required tasks as outlined in the PWS, in accordance with performance standards

2.3.

3.1.

3.2.

The Contractor proactively manages the contract, anticipates issues, communicates effectively with the Government, and ensures all tasks are completed successfully

Exceptional:

Contractor consistently anticipates issues and proposes solutions before they impact performance.

Communication is excellent. All performance objectives are met or exceeded.

Very Good: Contractor identifies issues as they arise and takes prompt, effective corrective action. Communication is timely and professional.

Satisfactory:

Contractor meets all contractual requirements. Manages the program reactively but effectively. No

Program reviews and task completion report assessments through Periodic Surveillance and Customer Feedback significant issues go unaddressed.

Marginal: Occasional failure to proactively communicate issues, leading to minor schedule or performance impacts.

Government intervention is sometimes required to resolve problems.

Unsatisfactory: The Government must frequently intervene to manage the contract, resolve issues, or ensure performance.

Communication is poor

5. GOVERNMENT FURNISHED PROPERTY (GFP).

The Contractor's responsibilities for the receipt, use, and management of all Government Furnished Property (GFP) shall be governed by the clause at FAR 52.245-1, Government Property.

6. DELIVERABLES

6.1. The Contractor shall submit all deliverables as specified in this PWS and contract Exhibit A

(CDRL).

6.2. All deliverables shall be submitted electronically to the COR(s) unless otherwise directed.

6.3. The Contractor shall provide informal reports by e-mail as requested by the COR.

Deliverables Table CDRL Description Due Date CDRL A001 – Monthly Status Report

The Contractor submits monthly status reports identifying all tasks performed, status, issues, and anticipated actions.

Submit no later than the 10th day of each month.

CDRL A002 - Project Plan of Action & Milestones

(POA&M)

POA&M shall include project schedule, risk mitigation, staffing plan, review cycle workflow, deliverable

Within two (2) weeks of the contract award date. DRAFT timelines, and milestones where the Government will have opportunities to review and contribute to the creative process.

CDRL A003 - Treatment – iCover and BH Gear video

Develop and submit a treatment for each video that includes concept summary, audience, message flow, tone/style, visual/audio style, estimated length, and deliverable formats.

Within four (4) weeks of the contract award date.

CDRL A004 - Script & Storyboard – iCover and BH Gear

After treatment approval, develop scripts and storyboards for each video.

Include two review rounds for script/storyboard per video.

Within six (6) weeks of the contract award date.

CDRL A005 - Rough Cut – iCover

Perform editing and assemble rough cut versions of each video. Include two review rounds per video.

Within eight (8) weeks of the contract award date.

CDRL A006 - Final Cut – iCover

Incorporate Government-approved changes and deliver final cut versions for each video.

Within nine (9) weeks of the contract award date.

CDRL A007 - Archive & Close-Out

Deliver high-definition quality copies of all films, including B-roll, within 60 calendar days of completion of the final product. Copies shall be provided via the cloud or via hard drive(s).

Within 60 calendar days of completion of the final product.

Appendix A

ACRONYMS

Acronyms and Definitions

ACRONYM DEFINITIONS

CDRL Contract Data Requirements List

CO Contracting Officer

COR Contracting Officer Representative

CUI Controlled Unclassified Information

DAF Department of the Air Force

DoD Department of Defense

DODI Department of Defense Instruction

GFP Government Furnished Property

IAW In Accordance With

POA&M Project Plan of Action & Milestones

POC Point of Contact

POP Period of Performance

PWS Performance Work Statement

SCR Service Contract Reporting

SS Services Summary

USAF United States Air Force

WRAIR Walter Reid Army Institute of Research