Attachment 01 Performance Work Statement RHVM 28 Sep 2026.pdf

PERFORMANCE WORK STATEMENT

FOR

VEHICLE MAINTENANCE

801 REDHORSE TRAINING SQUADRON

TYNDALL AFB FL

11 August 2025

PERFORMANCE WORK STATEMENT (PWS) 801 RHTS VEHICLE MAINTENANCE

Table of Contents

Section Number and Title Page Number

1.0 Description of Services

2.0 Services

3.0 Government Furnished Property and Services

4.0 General Information

5.0 Appendices

Appendix A, Workload Estimate Appendix B, Definitions/Acronyms Appendix C, Contractor-Furnished Items and Services Appendix D, Publications/Forms Appendix E, Map and Work Area Layout Appendix F, Required Reports/Additional Duties Appendix G, Tyndall AFB OPlans Appendix H, Transition Plan Appendix I, Technical Exhibit Listing

1.0. DESCRIPTION OF SEVICES

The contractor shall provide all personnel, supervision, and services necessary to ensure vehicle maintenance, vehicle fleet management, and vehicle operation functions are performed for the 801st REDHORSE Squadron (RHS) vehicle fleet in accordance with this PWS. The contractor shall perform all management and administrative functions for maintaining the special/general purpose vehicle fleet, weapon systems fleet, organizational equipment, shop equipment, and vehicle maintenance buildings. The contractor shall provide services dedicated to providing a safe and serviceable vehicle fleet that is critical to the success of the Silver Flag Exercise training site. The contractor staff shall be fully trained, professional, and customer-service oriented. The contractor shall ensure quality work performance in accordance with all applicable Federal, State, and local laws, regulations, standards, and guidelines. Historical Workload estimates are listed in Appendix A, Historical Workload.

1.1. VEHICLE MAINTENANCE

The contractor shall provide all base level, mobile, scheduled and/or unscheduled maintenance; preventative maintenance inspections/tests; Time Compliance Technical Orders (TCTO) inspections; one-time inspections; service bulletins; and safety recalls in accordance with this PWS. The contractor shall repair/replace unserviceable parts, assemblies, subassemblies, OEM attachments, and components as required by TO 36-1-191. The contractor shall refinish, fabricate parts, make modifications, repair accessories and auxiliary equipment, body and structural repair, wood bed/racks, glass replacement, painting and upholstery repair including carpeting, seat belts, and floor mats as required by TO 36-1-191. The contractor shall manage and maintain a safe, serviceable, and reliable fleet of vehicles and equipment capable of fulfilling all performance requirements. The contractor shall maintain all vehicles maintenance functions in accordance with (IAW) applicable Technical Orders (TOs); AF Instructions (AFIs); regulations;

publications; Air Force Occupational Safety, Fire Protection, and Health (AFOSH) Programs; and forms listed in Appendix D. The contractor shall maintain a Mission Capable (MC) rate above 90%. The MC rate will be validated by the COR as the accuracy of the MC rate identified in LIMS-EV and/or ELMS may be subject to additional unaccounted variables. The contractor shall provide vehicle maintenance for all vehicles and equipment listed in Technical Exhibits (TEs) 2, 3 (Master Vehicle Record (MVR)) and 4.

1.1.2. The Government reserves the right to add or remove up to 20 vehicles, equipment and weapon systems to the contract for both new and used vehicles, equipment and weapon systems. Variations within the 20 vehicles, equipment and weapon system shall not increase or decrease the contractor’s monthly invoice price. If there is a need to add or remove vehicles and equipment in excess of the stated the 20 vehicle threshold, equipment and weapon systems, a fair and reasonable price shall be negotiated between the contractor and the Government, and a modification may be executed to reflect these changes.

1.1.3. Parts Replacement

1.1.3.1. Parts Replacement:

The contractor shall be reimbursed by the Government for all parts (i.e., starters, alternators, and tires, etc.)

as required to maintain a safe, serviceable, and reliable vehicle fleet. The contractor shall invoice for parts monthly in Wide Area Workflow (WAWF) for reimbursement by the Government. The monthly invoice shall include as an attachment, a breakdown of all parts and their associated costs along with all applicable third-party sales invoices/receipts.

In the event that any part requirement exceeds $10,000.00, the contractor shall obtain a minimum of two competitive quotes unless a single source justification has been approved by the CO and obtain written COR and CO approval prior to purchase.

The contractor shall only invoice for actual parts costs inclusive of shipping costs. No G&A, profit, or overhead, or burden shall be reimbursed by the Government. The contractor shall keep bench stock fully supplied.

1.1.4. The contractor shall accomplish all base-level maintenance, scheduled/unscheduled, concurrent and special inspections, tests and calibration IAW intervals established in TO 36-1- 191, Technical and Managerial Reference for Motor Vehicle Maintenance. The contractor shall perform scheduled preventive maintenance, concurrent and special inspections, tests, and calibration on or before the date (ref AFI 24-302, para 1.11), miles, hours, kilometers as specified on the scheduled inspection report, scheduled/annual maintenance checklist, computer generated reports, utilizing the Enterprise Logistics Management System (ELMS), and Integrated Maintenance Data System (IMDS).

1.1.5. The contractor shall ensure that the established Mission Essential Levels (MELs) for vehicles listed in Technical Exhibit 6 are maintained. The MEL listing is updated annually and will be provided to the contractor. The MEL may not be all inclusive and is subject to change due to fluctuations in the requirements determined by Silver Flag Exercise training site requirements. In the event that the unscheduled, scheduled, TCTO, or delayed maintenance backlog exceeds established MELs due to the fault of the contractor, and the contractor cannot fulfill these requirements, the Government reserves the right to have these accomplished by other means in order to meet the mission requirements. The contractor assumes any additional associated costs incurred by the Government in fulfilling these requirements. Failure to maintain the required MELs will be documented against the contractor’s monthly performance rating. The contractor shall bear all costs associated with travel, procurement, administrative tasks, and coordination efforts undertaken by the Government to fulfill mission requirements that arise due to the contractor's non-performance. In such instances, the Government reserves the right to adjust the contractor's monthly service rate to reflect the extent of non-performance, potentially prorating the payment as a corrective measure. This adjustment aims to align compensation with the actual services rendered and to incentivize the contractor to meet performance expectations.

1.1.6. The contractor shall provide unscheduled mobile maintenance during normal duty hours to start or repair vehicles and equipment that are disabled and away from the immediate vicinity of shop area.

The contractor shall respond within 30 minutes to disabled vehicles, equipment and attachments on Tyndall AFB during normal duty hours. Vehicles that are disabled within the Permissible Operating Distance (POD), defined as 100-mile radius, must be retrieved by coordination with host Vehicle Operations wrecker services IAW the host/tenant support agreement. This coordination must be provided for Base Vehicle Operations within 15 minutes of notification of the requirement. The contractor shall utilize a service call log, which shall be provided to the COR upon request. The mobile truck is currently a Government Furnished vehicle but, in the event, the mobile truck reaches end-of-life, a mobile truck will be supplied by the contractor.

Overtime is defined as any hours worked over a 40-hour week. The Government is not responsible for overtime costs without prior approval. The Minimum Equipment List (MEL) is established to guide mechanics in prioritizing vehicles for mission purposes. If MEL is a constraint, but outside of the contractor’s control (e.g., parts on back order or other extenuating circumstances), the contractor may not be held responsible. However, lack of manpower is within the contractor’s control and must be addressed accordingly.

1.1.7. The contractor shall “paint complete” (paint vehicles completely, front bumper to rear bumper) vehicles as identified by the program manager subject to COR approval. The total number of “paint completes” shall not exceed 10% of the registered vehicle fleet annually. The contractor shall be responsible for transporting vehicles to their approved paint contractor. The contractor shall have vehicles painted, marked, and maintained IAW TO 36- 1-191, chapter 2. The contractor shall maintain a complete paint log of vehicles being painted and “paint completes”. The contractor shall identify all vehicles and equipment requiring corrosion control/paint complete to the COR. The COR will have final approval authority as to which vehicles require paint or “paint completes”.

1.1.8. The contractor shall process vehicles for storage/shipment IAW TO 36-1-191, chapter 8, or as directed by MAJCOM. The estimated workload is listed at Appendix A. The COR shall verify all Limited Technical Inspections (LTIs). The contractor shall reimburse the receiving base for additional repairs (parts and direct labor) to bring a shipped vehicle up to the standards IAW TO 36-1-191 when such repairs are validated by the COR.

1.1.9. The contractor shall be required to furnish non-mission capable-supply (NMCS) parts within 5 business days. Any deviation from this requirement shall be approved by the COR on a case-by-case basis. All deferred parts, as defined by TO 36-1-191, are to be delivered within 30 days, unless a different delivery date is approved by the COR. Overnight shipment delivery charges may be authorized by the COR on a case-by-case basis for commercially available parts.

In the event that either NMCS or deferred parts are unable to be purchased on the commercial marketplace, the COR will coordinate parts procurement through the Government supply system (e.g. Tactical Vehicles).

Parts purchased through the Government supply system will not be billed against this contract.

1.1.10. The contractor shall be required to install, log, remove and program any telematics system products.

1.2. GREEN PROCUREMENT LOG

1.2.1 The contractor shall log applicable products purchased on the AF Vehicle Management Neighborhood SharePoint Green Procurement Log. The contractor shall also identify opportunities to procure green products and services in the normal course of business. The list of green procurement opportunities should be developed and maintained at a level within the activity where initial purchasing requirements are defined. Review and update GPP every three years or sooner if regulations or requirements change, new products are designated, or operational changes affect procurement. (Ref: AFI 24-302, para 1.26.4) Customer Service encompasses the vehicle intake process, where the vehicle's reported issues are identified and assessed for additional potential repairs. This information is documented on a form, which is subsequently converted into a Work Order. Typically, this procedure is carried out by one of the mechanics.

1.3. CUSTOMER SERVICE

1.3.1. The contractor shall provide customer service functions during normal duty hours, from 0700-1600, Monday through Friday, except for Federal Holidays. The contractor provided Customer service function shall be the focal point for meeting the vehicle customer/operator and inspecting the vehicle as required by TO 36-1-191. The vehicle customer/operator shall be debriefed on all found/reported deficiencies, including unreported safety items, translated into definitive repair, replace, service, or adjust terms common to the automotive vehicle maintenance repair trade. The resultant vehicle work order shall be opened within 2 hours after the debriefing while using the correct date and time annotated by the vehicle customer/operator on the applicable AF Form 1800 or AF FORM 1829 series, Operator’s Inspection Guide and Trouble Report. The contractor’s customer service technician shall accomplish an initial/incoming inspection entry on the work order job description items and document the man-hours required to perform the inspection. The contractor shall inspect all vehicles, equipment, and attachments turned in for repairs, to see if additional repairs are required. All work performed in the customer service functions shall be documented on an AF Form 1827, Minor Maintenance Work Order, or AF Form 1823, Vehicle and Equipment Work Order (computer generated). (Ref: AFI 24-302 para 3.23)

1.3.2. The contractor shall inspect all completed work orders to ensure vehicle/equipment are fully operational and serviceable IAW TO 36-1-191 and AFI 24-302. The COR will randomly inspect up to 10 work orders a month.

1.4. FLEET MANAGEMENT AND ANALYSIS

1.4.1. FLEET MANAGEMENT. The contractor shall provide information and coordinate with the COR to manage the 801st RED HORSE vehicle fleet. The contractor shall provide written management analyses and is responsible for formulating the unit’s annual Vehicle Priority Buy Program. The contractor shall ensure that vehicle usage complies with guidance and criteria contained TO 36-1-191, AFI 24-302 and other requirements that are described in this PWS.

1.4.2. The contractor shall provide all vehicle data to the COR and 441 VSCOS as needed to update data calls or changes in the vehicle fleet.

1.4.3. The contractor shall be responsible for providing the COR accurate information required for reviewing, updating and submitting requests through the Transaction Request Tool (TRT) as needed to update changes in the vehicle fleet. This includes but is not limited to incoming vehicles, vehicle shipments, disposition request, limited technical inspections and AF Form 601(Authorization Change Request), Equipment Action Request.

1.4.4. The contractor shall collect, accumulate, store, and input maintenance, and operation data into the Air Force FMIS (Fleet Management Information System). The contractor shall maintain a file for each month of the calendar year for refundable reimbursement reports and parts charge sales invoices. The contractor shall, upon request, make available to the COR any previous reports. The contractor shall verify the accuracy of data input into ELMS and make corrections of erroneous data prior to any product output.

(Ref: AFI 24-302 para 4.25)

NOTE: The Air Force and RHS Vehicle Maintenance are currently using Enterprise Logistics Management System (ELMS). ELMS is the current maintenance tracking system.

1.4.8. The contractor shall process all work order labor hour transactions and parts charges into ELMS. The contractor shall provide data input services to support ELMS IAW AFI 24- 302 (para 4.1).

1.4.9 The contractor shall perform odometer reconciliation monthly for all assets using the end of month mileage annotated on the AF 1800/AF 1829 turned in by each sections Vehicle Control Non- Commissioned Officer (VCNCO), and upon return, input that information into ELMS.

1.4.10. The contractor shall maintain sales slips to record issuance of parts and supplies from inventory to individual work orders. Parts charged to individual vehicles shall be priced at the contractor’s actual cost. All parts purchase invoices shall be maintained for the duration of the contract. The invoice and sales slip files shall be made available to the contracting officer (CO), or COR upon request.

1.4.11. The contractor shall be responsible for inputting all requisite data in ELMS as required for all records, reports, analysis, and products specified in AFI 24-302, and the reports and records listed in Appendix F. These reports shall be provided when requested by the COR or 441 VSCOS.

1.4.12. The contractor shall provide the COR a mission capable (MC) report by close of business (COB) at the end of each work week. The MC report shall be formatted IAW the MC Report (The reporting frequency shall be weekly using the current MC rate, and the average monthly MC will be used on the last day of the month).

1.4.13. The contractor shall perform, prepare, and submit a written analysis of performance, production, and deficiencies to the COR upon request. This analysis must identify the problem area and provide the recommended solutions to correct existing deficiencies. The contractor shall provide additional written analysis as requested by the COR or 441 VSCOS.

1.4.14. The contractor shall maintain historical information for all repair actions on each vehicle using ELMS. In addition, the contractor shall use AF Form 1829, Refueling Equipment Inspection Data Record, and AF Form 1830, Refuel Equipment Hose Installation and Hydrostatic Test Data Record, for refueling vehicles.

1.4.15. The contractor shall provide upon request information pertaining to the maintenance status of any vehicle undergoing repair, (ETIC (Estimated Time In- Commission), status of back-ordered parts, etc.)

to the COR or cognizant VCNCO.

1.4.16. The contractor shall prepare and submit depot repair requirements IAW TO 36- 1-191 to meet suspense dates established by 441 VSCOS.

1.4.17. The contractor shall schedule and accomplish any delayed maintenance on the first work order initiated for scheduled or unscheduled maintenance on the applicable vehicle, after parts are received.

If the delayed work is caused by back-ordered parts, a 30-day follow-up shall be accomplished and documented by the contractor. Additional follow-ups shall be done every 5 working days thereafter and documentation provided to the COR. The following delayed maintenance codes are prohibited from the contractor use for delayed actions IAW TO 36-1-191:

Code A: Personnel Not Available Code H: Skills Not Available Code J: Tools, Equipment, or Facilities Not Available

The following maintenance codes may be used with the approval of the COR on a case- by-case basis:

Code G: Estimated one-time repair cost exceeds the one-time repair allowance Code K: Military Priority

1.4.18. The contractor shall comply with all requirements of the Deficiency Reporting (DR) Program IAW TO 36-1-191, para 7.8, Material Deficiency Reporting and Investigation System. The contractor shall submit DR actions using Joint Deficiency Reporting System (JDRS) IAW TO 00-35D-54.

1.4.19. The contractor shall maintain a TCTO log and accomplish all TCTO modifications, service bulletins, command-directed alterations, local modifications, “Add-On”, and removal of such items if required. Material not furnished as part of the TCTO kit shall be the responsibility of the contractor. Any local modifications or “Add-Ons” to vehicles and equipment shall be processed IAW AFI 24-302, Chapter 3.

The COR has sole authority to permit vehicle “Add-ons”.

1.4.20. When a repair estimate exceeds the One Time Repair Limit (OTRL) as defined in ELMS, the contractor shall submit the estimate to the COR for review. The repair costs that exceed the OTRL, excluding previously delayed or waivered repairs, shall be clarified between the COR and the contractor prior to performing the work. The COR may direct a disassembly and quote to establish accurate repair costs. The Government will reimburse the contractor for all negotiated repair costs that exceed the OTRLs.

1.4.21. The contractor shall provide priority vehicle maintenance when a specific vehicle, or equipment item falls below the specified MEL. All parts sources shall be utilized/exhausted to include cannibalization/reclamation when approved by the COR until the number of vehicles is at or above the MEL levels. The COR may assign maintenance “RED” priority when required to support a specific mission requirement. As such, any “RED” priority shall take precedence over other maintenance activities to support a specific mission requirement regardless of the current mission capable rate (AFI 24-302, Chapter 3).

1.4.22. The contractor shall be responsible for processing and reporting vehicle accidents and abuse on all Government furnished vehicles IAW AFI 24-302, Chapter 1, and TO 36-1-

191. The contractor shall maintain a 100% record by number, accident, abuse, and misuse file.

1.4.23. The contractor shall use warranty services to the maximum and execute defect reporting as prescribed in TO 36-1-191.

1.4.24. The contractor shall input all vehicle data into ELMS within 10 business days of newly assigned/received vehicles IAW AFI 24-302, Chapter 4, and TO 36-1-191.

1.5. VEHICLE OPERATIONS

1.5.1. VEHICLE OPERATIONS. The contractor shall provide guidance and assistance to ensure AF vehicles are used efficiently and economically, while providing a quality customer service function to meet customer requirements. The contractor shall serve as the squadron Vehicle Control Officer (VCO). The VCO shall ensure there is an updated Master Vehicle Record (MVR), attend all required briefings, meetings, and provide technical guidance on fleet management matters or when requested by the COR. The contractor shall implement a viable vehicle control program and keep accurate accountability of the unit’s vehicle fleet.

1.6. WEAPON SYSTEM MAINTENANCE AND MANAGEMENT (Mine- Resistant Ambush Protected (MRAP) and variants, no armament attached on vehicles)

1.6.1. The contractor shall collect, accumulate, store, and input maintenance, and operation data into IMDS. The contractor shall maintain a file for each month of the calendar year for refundable reimbursement reports and parts charged for sales invoices. The contractor shall, upon request, make available to the COR any previous reports. The contractor shall verify the accuracy of data input into IMDS and make corrections of erroneous data prior to any product output. (Ref: AFI 24-302, Chapter 12).

1.6.2. Appointees will only have access to our MRAPs in IMDS. Access to IMDS is required by the office workers only so that they can input data to open/close work orders. This access provides Headquarters with the ability to obtain a live snapshot of weapons systems at any given time for any given purpose.

Support will come from the MRAP office at VSCOS, which oversees weapons systems across the Air Force.

The expectation for MRAP systems is the same as for the ELMS system.

1.6.3. The contractor shall perform an odometer reconciliation monthly using the end of month mileage annotated on the AF 1800 turned in by each sections Vehicle Control Non- Commissioned Officer (VCNCO), and upon return, input that information into IMDS.

1.6.4. The contractor shall maintain DD Form 1348s to record the issuance of parts and supplies from inventory to individual work orders. Parts charged to individual weapon systems shall be priced at the contractor’s actual cost. All DD Form 1348s shall be maintained for the duration of the contract. The DD Form 1348 files shall be made available to the contracting officer (CO) or COR upon request.

1.6.5. The contractor shall provide records, reports, analysis, and products specified in AFI 21- 103 as required by the COR or MAJCOM.

1.6.6. The contractor shall provide the COR a mission capable (MC) report by close of business (COB) every Monday. The reporting frequency shall be weekly using the current MC rate, and the average monthly MC will be used on the last day of the month.

1.6.7. The contractor shall maintain historical information for all repair actions on each weapon system using IMDS and jacket files. (Ref AFI 24-302, Chapter 12)

1.6.8. The contractor shall provide upon request information pertaining to the maintenance status of any weapon system undergoing repair (ETIC (Estimated Time In- Commission), status of back-ordered parts, etc.) to the COR or cognizant VCNCO.

1.6.9. The contractor shall schedule and accomplish any delayed maintenance on the first work order initiated for scheduled or unscheduled maintenance, on the applicable weapon system, after parts are received. If the delayed work is caused by back-ordered parts, a 30- day follow-up shall be accomplished and documented by the contractor. Additional follow- ups shall be done every 5 working days thereafter and documentation provided to the COR

1.6.10. The contractor shall maintain a TCTO log and accomplish all TCTO modifications, service bulletins, command-directed alterations, and removal of such items if required. Material not furnished as part of the TCTO kit shall be the responsibility of the contractor. Local modifications are not approved unless coordinated through a formal configuration review and control process and implemented in accordance with AF publications that have been routed through the COR. (Ref: AFI 24-302, Chapter 12).

1.6.11. The contractor shall provide priority weapon system maintenance when a specific weapon system falls below the specified MEL. Cannibalization can only be approved by the COR until the number of vehicles is at or above the MEL levels. The COR may assign maintenance “RED” priority when required to support a specific mission requirement. As such, any “RED” priority shall take precedence over other maintenance activities to support a specific mission requirement regardless of the current mission capable rate (Ref: AFI 24-302, Chapter 3)

1.6.12. The contractor shall use warranty services to the maximum and execute defect reporting as prescribed in TO 36-1-191.

1.6.13. The contractor shall coordinate with the approved Field Service Representative (FSR) for repairs not supported by organic maintenance capabilities.

1.6.14. The contractor shall ensure accurate configuration management ensuring selected serially controlled and TCI items are properly loaded in the IMDS database. (Ref: AFI 24- 302, Chapter 12)

1.6.15. The contractor shall provide Equipment Custodian to track, secure, send, receive, issue and take responsibility for all mission support equipment belonging to the weapon system fleet. This includes but is not limited to inspecting, ordering, replacing, tracking and updating IMDS and Custodian Authorization/Custody Receipt Listings (CA/CRL) for all weapon system mission support equipment IAW AFI 24-302, Chapter 12. The contractor will coordinate with the Supply troop to order parts in supply. These parts will be paid for through squadron funds, which are tracked separately and are not reimbursable by the contractor.

1.6.16. The contractor shall maintain an electronic mission support equipment listing grouped by weapon system tail number.

1.6.17. The Contractor shall procure all parts for the weapon systems using the Base Supply System unless other authorization is given by the COR.

2.0. SERVICES SUMMARY (SS) OBJECTIVES. The SS table is at the end of this section.

2.1. The Service Summary outlines the specific service required and promotes continuous improvements in contractor performance. The Government expects the contractor to perform at the acceptable level throughout the life of this contract. The contractor’s performance shall be a significant consideration when exercising contract option years and evaluating recommendations for award of future Government contracts.

2.1.1. Performance Objectives (POs) consist of required services. Specific POs are listed on the SS table. The contractor shall be rated acceptable or unacceptable based on the number of defects noted each month for each SS item.

2.1.2. Acceptable performance is achieved when the contractor does not exceed the number of defects stated in the SS table.

2.1.3. Unacceptable performance is exhibited when the contractor exceeds the number of discrepancies per month as stated in the SS table.

2.1.4. Acceptable and unacceptable performance will be documented. For unacceptable performance, the COR will submit the report to the CO and if, after evaluation, the CO determines it is appropriate, he/she will sign and send the report to the contractor. The contractor must complete, in writing, actions taken to fix problem(s) and return it to the CO. The Government will evaluate the contractor’s response and determine if the contractor’s action to correct and prevent the unacceptable performance from recurring is sufficient.

2.1.5. SERVICE SUMMARY (SS) OBJECTIVES

Performance Objective PWS Paragraph

Acceptable Quality Level

SS-1

Contractor shall maintain a Mission Capable (MC) rate for vehicles and equipment at or above 90%.

Para 1.1. Not to exceed 2 consecutive weeks below 90% MC per month

SS-2

Contractor shall maintain a Mission Capable (MC) rate for Weapon Systems at or above 80%.

Para 1.6. Not to exceed 3 consecutive weeks below 80% MC per month

SS-3

Contractor shall provide base level, mobile, scheduled and/or unscheduled maintenance, preventative maintenance inspections/ tests, and TCTOs on all vehicles and equipment to ensure uninterrupted Silver Flag contingency training mission execution.

Para 1.1. and 1.1.5.

Not to exceed 3 discrepancies per month in accordance with TO 36-1- 191.

SS-4

Contractor shall respond within 30 minutes to disabled vehicles, equipment, and attachments on Tyndall AFB.

Para 1.1.6. Contractor does not respond within 30 minutes no more than 1 time per month

SS-5

Collect, accumulate, store, and input data accurately into the ELMS system.

Para 1.3.1. 2 discrepancies per month, Contractor shall correct by close of business of date discrepancy is identified by the Government

SS-6

Collect, accumulate, store, and input data accurately into the IMDS system.

Para 1.3.1. 2 discrepancies per month, Contractor shall correct by close of business of date discrepancy is identified by the Government

2.1.6. QUALITY CONTROL. Contractor shall provide and maintain a complete quality control program to ensure vehicle maintenance, vehicle operation, and vehicle fleet management services are performed in accordance with the established performance objectives and performance thresholds addressed in the SS. The contractor shall establish and maintain a complete quality control plan (QCP) to ensure the requirements of the contract are provided as specified. The plan shall include: the role and authority of Primary Quality Control Personnel; methods to be used for identifying and preventing defective services before performance becomes unacceptable; and procedures used to prevent defective services from reoccurring, including what corrective actions will be taken.

2.1.7. PERFORMANCE EVALUATION MEETINGS. The contractor and the CM may be required to meet with the Contracting Officer (CO), contract administrator, FC/FD, COR, and any other Government personnel as deemed necessary. The contractor may request a meeting with the CO when the Contractor believes such a meeting is necessary. If the CO or contract administrator deems necessary, written minutes of any such meetings shall be recorded in the contract file and signed by the CO and contract administrator. If the contractor does not concur with any portion of the minutes, such nonoccurrence shall be provided in writing to the CO within 10 calendar days following receipt of the minutes.

2.1.8. QUALITY ASSURANCE. The Government will evaluate the contractor’s compliance with this contract. COR(s) will record all surveillance observations and will maintain a file of all inspection results. Successive months of unsatisfactory performance for any performance objective (PO) item shall result in appropriate action(s) as determined by the CO. When an observation indicates defective performance, the COR will initiate and provide the contracting officer (CO) a corrective action report (CAR) for issuance to the contractor. The contractor shall respond to the CAR IAW instructions provided and return it to the CO as soon as possible but no later than 10 calendar days of receipt.

2.1.9. CUSTOMER COMPLAINT INSPECTION PROCEDURES. Any squadron member that receives unacceptable services, either incomplete and/or not performed, will immediately contact the COR. The COR will complete the Customer Complaint Form (CCF). If the COR determines the complaint is invalid, the COR will document the CCF and notify the customer. If COR determines the complaint is valid, the COR will provide the CCF to the contractor for action.

The contractor will be given 2 hours after notification to correct the unacceptable performance unless additional time is granted by the COR. If the contractor disagrees with the complaint after investigation and challenges the validity of the compliant, the contractor will notify the COR, and a copy of the CCF will be given to the CO. The CO will make the final determination as to the validity of the complaint. The contractor shall return the properly completed CCF annotating actions taken, to the COR, who will file the CCF.

2.1.10. PRE-PERFORMANCE CONFERENCE. Offerors are hereby advised that if they are awarded a contract as a result of the solicitation associated with this requirement, they shall be required to appear at the pre-performance conference at a date and time to be determined by the Contracting Officer prior to any work on Tyndall AFB, Florida.

3.0. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. GOVERNMENT FURNISHED FACILITIES. The government will provide office and workspace in BLDG 9454 (Approximately 10,740 SF).

3.1.1. No alterations to the office space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The contractor shall return the office space to the government in the same condition as received, except for fair wear and tear and approved modifications. The contractor shall appoint building managers for assigned facilities and the Government will provide the necessary training. Building managers shall perform duties IAW Facilities Manager's Training Guide. The contractor will ensure facilities are maintained IAW the base Facility Manager's Handbook.

3.1.2. Smoking in ACC Facilities. Contractors are advised that the Commander has placed restrictions on the smoking of tobacco products in ACC facilities. AFI 40- 102, Tobacco Use in the Air Force, and its ACC supplement 1, outline the procedures used by the commander to control smoking in our facilities. Contractor employees and visitors are subject to the same restrictions as government personnel.

Smoking is permitted only in designated smoking areas.

3.1.3. CUSTODIAL SERVICES. Level II Custodial Services, as identified in the table below, will be provided for Bldg. 9454 under a separate base wide contract effort. However, due to the nature of vehicle maintenance activities, the contractor shall be responsible for maintaining general orderliness and cleanliness of all areas including shop areas, bathrooms, offices, storage, maintenance of equipment, etc. These spaces shall be clean and neat, free from fire hazards, unsanitary conditions, and safety hazards throughout contract performance.

3.2. GOVERNMENT-FURNISHED EQUIPMENT

3.2.1. EQUIPMENT. The Government will provide the contractor with vehicles, equipment and tools, hereafter referred to as equipment, as listed in Technical Exhibits 1, 2, 3, 4, and 5. GFE shall be managed IAW AFI 24-302, para 4.80. The procedures specified are in addition to those required by the Government property clause of this contract. The contractor shall submit requests for additional or replacement of Government- furnished Equipment Authorization Inventory Data (EAID) equipment to the COR if required for the performance of the contract.

3.2.1.1. EQUIPMENT INVENTORY. An inventory of Government-furnished equipment must be done not later than 30 days after the start of the contract and not later than 30 calendar days before the completion of the contract. The contractor and a Government representative shall conduct a joint inventory of all Government-furnished equipment listed in appropriate technical exhibits and the contractor shall receipt for all equipment provided by the Government. The contractor and a Government representative shall jointly determine the working order and condition of all equipment. Items of equipment missing or not in working order shall be recorded. The Government will replace missing items and repair all items not in working order on the initial inventory. The Government representative shall give disposition instructions for items beyond repair. The contractor and the Government representative shall certify the inventory as to the working order of the equipment.

3.2.1.1.1. ANNUAL EQUIPMENT INVENTORY. An annual inventory shall be completed by the contractor within 30 calendar days of the start of each option period. The inventory document format must be accepted by the Government. The current/updated document will be the basis for COR surveillance and inventory. The contractor shall provide an additional copy of the inventory document to the Contracting Officer.

3.2.1.2. EQUIPMENT ACCOUNTING. The contractor shall designate custodians and alternates to receipt and account for furnished EAID equipment on the Custodian Authorization/Custody Receipt Listings (CA/CRL) listed in TE 1.

3.2.1.3. EQUIPMENT ACCOUNTABILITY. By completion or extension of the contract, a joint inventory of equipment shall be conducted by the contractor and a Government representative. The contractor shall be liable for loss or damage to GFE beyond fair wear and tear IAW the clause 52.245-1 Alt 1, “Government Property.” Compensation shall be affected either by reduced amounts owed to the contractor or by direct payment by the contractor, the method to be determined by the CO. All equipment in need of repairs or maintenance shall be repaired before the joint inventory is made. All repairs or maintenance not performed by the contractor shall be made at the Government's option and at the contractor's expense. In the case of damaged property, the amount of compensation due to the Government by the contractor shall be the actual cost of repair, provided such amount does not exceed the economical repair value. In the case of loss or damage beyond economic repair to equipment, the amount of the contractor's liability shall be the depreciated replacement value of the item to be determined by the CO.

3.2.2. TEST MEASUREMENT AND DIAGNOSTIC EQUIPMENT SUPPORT. The Government will provide calibration/maintenance for GFE only IAW existing Precision Measurement Equipment Laboratory (PMEL) support procedures, i.e., thermometers, vacuum and pressure gauges, pressure relief valves, precision scales, differential pressure gauges, hydrometers, torque wrenches, and meters.

3.2.3. AUTOMATIC DATA PROCESSING EQUIPMENT (ADPE). The Government will provide ADPE as listed in TE 4. The COR is the designated custodian for the equipment. The contractor shall not use Government-furnished ADPE or services for non- contract related purposes.

3.2.4. VEHICLES. The Government will furnish vehicles, vehicular equipment, and Weapon Systems hereafter referred to as vehicles, as set forth in TE 2. All vehicles on the MVR shall be maintained and managed pursuant AFI 24-302. All Weapon Systems vehicles shall be maintained and managed in IMDS. Obtaining vehicle authorization changes shall be accomplished by submission of an AF Form 601, Equipment Action Request, in the CRIS Tool. Vehicles shall be provided to the contractor “For Official Use Only”. Vehicles listed in TE 2 are coded as 051 assets (AF provided but not AF replaced).

3.3. GOVERNMENT-FURNISHED SERVICES

3.3.1. UTILITIES. The Government will furnish utilities related to services that are required for the operation of the facilities provided. These utilities include gas, electricity, water, sewage, and heating fuels.

The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.3.2. POSTAL/INSTALLATION DISTRIBUTION. Official Government/contractor mail that is addressed to or from a government agency and generated as a result of performance under this PWS will be handled via the Official Mail Center (OMC) at Government expense. Number and place of pickup/delivery points will be determined per organizational structure. OMC shall have the authority to determine all pickup/delivery points. Non-Government mail to or from the contractor must be handled through a non-DoD post office.

3.3.3. TELEPHONE. The Government will provide base, local, and long-distance commercial telephone service. The contractor shall use Government provided telephone services for official Government business only.

3.3.4. REFUSE COLLECTION. The Government will provide refuse collection and disposal services. The contractor shall follow guidelines established by the base regarding proper use of dumpsters.

The contractor shall not dump prohibited items in dumpsters to include, but not limited to paint, petroleum, oil filters, hydraulic filters, hazardous waste, tires, batteries, and liquids. The contractor shall comply with all Tyndall AFB base- recycling programs.

3.3.5. INSECT AND RODENT CONTROL. The Government will furnish insect and rodent control for contractor-utilized Government provided facilities.

3.3.6. EMERGENCY MEDICAL SERVICES. The government will provide police and fire protection. In the event of a medical emergency, a base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.3.7. MATERIAL MOVEMENTS. The Government (325 LRS/LGRDDC) will coordinate transportation requirements necessary to affect material movement. The contractor will coordinate requirements in advance and provide necessary funds.

3.3.8. VEHICLE SUPPORT. The Government will provide wrecker services IAW the 325 LRS/LGRV support agreement.

3.4. GOVERNMENT FURNISHED MATERIALS

3.4.1. MATERIALS. The Government will furnish Government-numbered forms (except decalcomania). The contractor shall submit the proper requests to reorder forms and letterhead stationery.

3.4.2. The Government will provide all the fuel necessary to perform all work listed herein. The contractor shall comply with applicable energy consumption goals.

3.4.3. The Government shall furnish the tools listed in TE3. The contractor shall be responsible for replacing any lost, stolen, or abused Government furnished tools identified in TE3. The contractor and COR shall inventory all other GFE and GFM prior to close of contract; all lost, stolen, or unserviceable Government-furnished (GF) tools/equipment shall be replaced by the contractor at this time or the contractor's invoice shall be reduced accordingly to cover these costs. Normal wear and tear replacement shall be at the Government’s expense except for items listed in TE 6 (Contractor Furnished Tools).

3.4.4. REMOVAL OF CONTRACTOR EQUIPMENT, SUPPLIES, AND MATERIALS

FROM GOVERNMENT FACILITIES. Upon completion of the contract, all contractor equipment, supplies, and materials shall be removed. All Government Furnished Equipment (GFE) shall remain in its designated area, or disposed of as directed by the COR. All parts, materials, and supplies invoiced to the Government will remain the property of the Government and shall remain in its designated area. A final inventory and evaluation of GFE shall be made prior to payment of final invoice. Facilities being vacated by the outgoing contractor shall be in the same condition as received; fair wear and tear and approved modifications excepted.

4.0. GENERAL TERMS AND CONDITIONS

4.1. CONTRACTOR PERSONNEL

4.1.1. ON-SITE LEAD. The contractor shall designate an On-Site Lead who shall be responsible for ensuring satisfactory performance of all requirements identified in this PWS. The name of this person and an alternate shall be designated in writing to the COR and CO prior to the contract start date. The On- Site Lead or alternate shall have full authority to act for the contractor on all contract matters relating to daily operations of this contract. The designated On-Site Lead or alternate shall be available during normal duty hours within 1 hour of notification to meet with the COR and CO or CA to discuss a problem area. The contractor shall exercise management and operational control and retain full responsibility for the performance of assigned functions. The Government will not exercise any supervision or control over the contractor employees performing services under this contract. Such employees shall be accountable not to the Government but solely to the contractor, who, in turn, is responsible for fulfilling all contract requirements.

4.1.2. CONTRACTOR EMPLOYEES. Contractor personnel shall conduct daily operations involving customers in a professional/courteous manner and present a clean, neat appearance and be easily recognized as contractor personnel. Recognition will be accomplished by distinctive clothing bearing the company name and/or logo, employee name, and will not possess rips or holes. Personnel shall be in uniform at NLT for 60 days following contract start date and NLT 30 days for newly hired employees.

4.1.4. SPECIAL QUALIFICATIONS. All contractor automotive technicians (e.g. mechanics, service technicians) shall possess current Automotive Service Excellence (ASE) certification in medium/heavy duty truck specialty or possess 3 years’ experience in medium/heavy duty vehicle maintenance. Contractor shall provide a minimum of 1 individual with Class A Commercial Driver’s licenses as required to haul equipment/attachments when needed for maintenance purposes.

4.1.5. EMPLOYEE TRAINING.

4.1.5.1. FORMAL TRAINING. In the event that Air Force mandated formal training is required for contracted personnel, Air Education and Training Command (AETC) will provide it. The Government will fund actual training costs, per diem, and travel IAW Joint Travel Regulations (JTR). Pending COR approval, the Government may fund the contractor request additional formal training pending funding and class availability.

4.1.5.2. INFORMAL TRAINING. The following training shall be provided by the host base and is mandatory, unless otherwise indicated, for employees’ fulfilling the functions indicated in the table below.

Requests to attend training courses at the host base shall be submitted to the COR NLT 60 days after contract start date unless mandatory completion dates dictate otherwise.

TYPE OF TRAINING AGENCY FUNCTIONS

Primary Records Custodian TAFB, FL Records Custodians Facility Manager TAFB, FL Primary and Alternate Facility

Managers

TODA TAFB, FL Individuals maintaining technical orders and publications

Fire Extinguisher Training TAFB, FL All

ESHOMIS TAFB, FL Primary and Alternate HAZMAT Managers

Base Level Supply Customer TAFB, FL Organizational representatives and immediate supervisor of each representative and primary and alternate equipment custodian

- Block 1A (General Introduction)

- Block 1B (Supply Representative)

- Block III (Equipment Management)

Safety TAFB, FL All DoD Information Assurance TAFB, FL All personnel requiring AF computer network access OPSEC Training TAFB, FL All

4.1.5.6. The Government will provide training to supply customers and the incoming contractor's designated trainer during the transition period. After transfer of accountability, the contractor shall be responsible for all training identified in the PWS.

4.1.5.7. OTHER TRAINING. Contractor employees may attend or be required to attend other training courses and seminars requiring Temporary Duty (TDY) during the life of this contract that would be of benefit to the Government. The COR shall notify the contractor of additional training requirements in the event the requirement arises. There shall be no charge for these additional formal or informal training courses. The Government will fund actual training costs per diem, and travel at Government rates IAW JTR.

4.1.5.8. To ensure that contractor employees retain suitable and adequate qualifications, key personnel shall be afforded training as identified above for such things as seminars, workshops, and/or educational courses. The contractor shall be prepared to allow training annually to those persons requiring such training, in addition to those specified in the PWS.

4.1.5.9. The contractor shall provide additional internal training as required resulting from changes and amendments to publications and by inspection, audit, and COR surveillance reports.

4.1.5.10. The contractor shall obtain and use AF furnished training materials and develop local training material to satisfy local training requirements.

4.1.5.11. The contractor shall document training conducted utilizing AF Form 2426, Training Request and Completion Notification, or any alternate means of notification and/or record of attendance and provide notification of class completion to supported organizations and applicable activities.

4.1.6. DRIVER’S LICENSE. Personnel operating motor vehicles must possess a valid state driver’s license for the type vehicle/equipment that shall be operated prior to operating. All contractor employees operating Government vehicles must maintain a current commercial driver’s license for the type vehicle being operated. Hazardous material endorsement shall be required by drivers to operate vehicles carrying hazardous material on and off base. Government vehicles shall not be utilized by contractor personnel to acquire commercial drivers’ license or for any type of training. This licensing requirement is the responsibility of the contractor and shall be done at no cost to the Government.

4.2. SECURITY

4.2.1. Suitability Investigations. Personnel working in a government facility 6 months or longer or at any time requiring access to the Local Area Network will require a National Agency Check with Written Inquiry (NACI) clearance.