Attachment 0006 - Past Performance Questionnaire (Train and Sustain)_DRAFT_06AUG26.xlsx

Style 2_FP PPQ

or N/A

Very Good: The contractor’s QCP was highly effective in maintaining quality throughout the contract, with only minor issues requiring attention.

Acceptable: The contractor’s QCP met the minimum requirements of the contract and generally maintained an acceptable level of quality, though some issues required Government follow-up.

Marginal: The contractor’s QCP was significantly deficient and required substantial Government oversight to maintain an acceptable level of quality.

Unsatisfactory: The contractor’s QCP was completely ineffective and resulted in significant quality issues, delays, and increased costs.

Too soon to tell/Not Applicable

or N/A

Very Good: The contractor effectively identified deficiencies in translation, transcription, and interpretation services and implemented timely and effective corrective actions, consistently meeting contract requirements.

Acceptable: The contractor identified deficiencies in translation, transcription, and interpretation services and implemented corrective actions as required by the contract, but some issues required Government intervention.

Marginal: The contractor’s ability to identify deficiencies in translation, transcription, and interpretation services was inadequate, and corrective actions were often slow, ineffective, or required significant Government oversight.

Unsatisfactory: The contractor failed to adequately identify deficiencies in translation, transcription, and interpretation services, and corrective actions were either not implemented or were completely ineffective, resulting in significant quality issues.

Too soon to tell/Not Applicable

or N/A

Very Good: The contractor maintained effective communication with the requiring activity, consistently providing timely and accurate information.

Satisfactory: The contractor communicated with the requiring activity as required by the contract, but communication was sometimes reactive or lacked detail.

Marginal: The contractor’s communication with the requiring activity was inadequate, leading to misunderstandings, delays, or dissatisfaction.

Unsatisfactory: The contractor failed to maintain effective communication with the requiring activity, resulting in significant issues and hindering the successful completion of the contract.

Too soon to tell/Not Applicable

2. Management / Customer Service Relations

or N/A

Very Good: The contractor generally met personnel requirements in a timely manner, with minimal delays or issues.

Acceptable: The contractor met personnel requirements, but there were occasional delays or minor issues.

Marginal: The contractor frequently struggled to provide qualified personnel when and where needed, causing disruptions to the mission.

Unsatisfactory: The contractor consistently failed to meet personnel requirements, significantly impacting the mission.

Too soon to tell/Not Applicable: Self-explanatory.

or N/A

Very Good: Demonstrated commitment to responsiveness and resolving issues within 48 hours majority of the time:

Acceptable: Commitment to responsiveness and resolving issues is present but lacks specific timelines majority of the time: Satisfactory

Marginal: Responsiveness and resolution timelines are vague or unrealistic majority of the time.

Unsatisfactory: No commitment to timely responsiveness and issue resolution majority of the time: Unsatisfactory

Too soon to tell/Not Applicable: Self-explanatory

or N/A

Very Good: Compliant 95-99% of the time

Acceptable: Compliant 80-94% of the time

Marginal: Compliant 60-79% of the time

Unsatisfactory: Compliant <60% of the time

Too soon to tell/Not Applicable: Self-explanatory

or N/A

Very Good: Customer feedback: provides 95-99% satisfaction

Acceptable: Customer feedback: provides 80-94% satisfaction

Marginal: Customer feedback: provides 60-79% satisfaction

Unsatisfactory: Customer feedback: provides <60% satisfaction

Too soon to tell/Not Applicable: Self-explanatory

3. Cost

or N/A

Very Good: The contractor effectively managed costs despite changes, providing timely and accurate cost impact assessments. Communication was clear and responsive.

Acceptable: The contractor addressed cost control adequately, but primarily reacted to changes rather than anticipating them. Communication was generally sufficient.

Marginal: The contractor struggled to manage costs effectively when requirements changed. Communication about cost impacts was lacking or delayed.

Unsatisfactory: The contractor demonstrated poor cost control and failed to adequately communicate the impact of changes.

Too soon to tell/Not Applicable: Self-explanatory.

or N/A

Very Good: 95-99% of invoices submitted on time

Acceptable: 80-94% of invoices submitted on time

Marginal: 60-79% of invoices submitted on time

Unsatisfactory: < 60% of invoices submitted on time

Too soon to tell/Not Applicable: Self-explanatory.

4. Retention

or N/A

Very Good: Retention Rate 85-90%

Acceptable: Retention Rate 80-84%

Marginal: 75-79%

Unsatisfactory: < 75%

Too soon to tell/Not Applicable: Self-explanatory

or N/A

Very Good: Pre-vetting rejection rate 5-10%

Acceptable: Pre-vetting rejection rate 10-15%

Marginal: Pre-vetting rejection rate 15-20%

Unsatisfactory: Pre-vetting rejection rate > 20%

Too soon to tell/Not Applicable: Self-explanatory

5. Customer Compliant Resolution

or N/A

Very Good: 95-99% of complaints resolved to satisfaction within timeframe

Acceptable: 80-94% of complaints resolved to satisfaction within timeframe

Marginal: 60-79% of complaints resolved to satisfaction within timeframe

Unsatisfactory: <60% of complaints resolved to satisfaction within timeframe

6. Personnel Availability & Surge Capacity

or N/A

Very Good: 5-15 personnel within 72 hours

Acceptable: 3-5 personnel within 72 hours

Marginal: Limited ability to rapidly deploy qualified personnel/Deployment times exceed requirements

Unsatisfactory: Unable to meet surge capacity requirements

Too soon to tell/Not Applicable: Self-explanatory

7. Personnel Productivity

or N/A

Very Good: Personnel generally utilized efficiently

Acceptable: Personnel utilization is adequate, with some periods of low activity

Marginal: Significant periods of personnel underutilization

Unsatisfactory: Personnel consistently underutilized

Too soon to tell/Not Applicable: Self-explanatory End of Questionnaire

Organization:

Address:

Name:

Title:

Date:

Telephone #:

E-mail Address: