Attachment 0002 - DRAFT IP2 LMR PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

INDO-PACIFIC PARTNERS – LAND MOBILE RADIO (IP2 LMR)

Hawaii / Japan / Okinawa / Korea / Various Locations

PART 1

GENERAL INFORMATION

1.0. General: The Department of Defense has formed the Joint Pacific – Land Mobile Radio solution referred to as Indo-Pacific Partners Land Mobile Radio (IP2 LMR). The government requires the contractor to perform comprehensive operation and maintenance services of the IP² LMR infrastructure at each of the land mobile radio site location identified in this document.

This system has the potential to expand to other locations throughout the INDOPACOM area of responsibility (AOR) in the future.

1.1. Scope: The contractor shall support the continuous operation and reliability of the IP2 LMR system through maintenance, monitoring, and compliance. Preventive and corrective maintenance shall be conducted according to manufacturer recommendations and industry best practices, ensuring a minimum system uptime of 99.9%. Technicians employed must be certified and experts in ASTRO-25 7.17.3 version system. Services shall be carried out across Hawaii, mainland Japan, Okinawa, and South Korea, in adherence to Host Nation agreements.

System performance will be monitored, and technical assistance provided as required. The contractor shall deliver monthly performance reports, annual assessments, and documentation updates. All work will comply with DoD security regulations and guidelines. Services shall be performed within the contract period, including the base period and option years.

1.2. Description of Service: The contractor will provide all necessary resources to ensure the IP² LMR system's continuous operation, including preventive and corrective maintenance, system monitoring, technical support, and reporting. The contractor will employ qualified technicians experienced in ASTRO-25 7.17.3 version based LMR system, ensuring a minimum System Uptime of 99.9% and rapid response to outages. Contractor shall perform all the best practices and/or manufacturer(s) recommended preventive maintenance and sustainment.

Requirements are to be performed within Hawaii, mainland Japan, Okinawa and South Korea.

The U.S. Government will provide access to existing infrastructure, technical documentation, and secure facilities. The contract performance period will consist of a base period with option years, during which the contractor will deliver monthly performance reports, annual system assessments, and updated system documentation. The contractor will comply with all DoD security regulations and Host Nation agreements, and submit invoices for services rendered.

This PWS guides the contractor in developing a detailed proposal outlining their approach to fulfilling these requirements.

1.2.1. System Uptime: The contractor shall maintain a minimum system uptime of 99.9% for the IP2 LMR system. System uptime is defined as the percentage of time the system is available for operational use and is calculated as follows:

• Uptime = (Total Time - Downtime) / Total Time * 100%

• Total Time: Represents the total elapsed time in a given calendar month.

1.2.2. Downtime: Represents the total accumulated time the system is unavailable for operational use due to outages. Downtime calculation will be measured from the time a verified outage is reported to the contractor (either by the government or through the contractor's own monitoring systems) until the time the system is fully restored to operational status, as confirmed by the government.

1.2.3. Exclusions: The following events will be excluded from downtime calculations:

1.2.3.1. Scheduled Maintenance: Planned outages for preventative maintenance, system upgrades, or other scheduled activities, provided the government is notified at least two (2) weeks in advance and the outage occurs during non-peak hours as agreed upon with the government.

1.2.3.2. Force Majeure Events: Outages caused by events beyond the Contractor's reasonable control, such as natural disasters, acts of war, or government-mandated shutdowns.

1.2.3.3. Government-Caused Outages: Outages resulting from actions or failures of government-owned or -operated equipment or systems outside the scope of this contract.

1.2.4. Reporting: The contractor shall report system uptime and downtime in the monthly maintenance report. The report shall include:

• Total system uptime percentage for the reporting period.

• Total downtime in minutes for the reporting period.

• A detailed log of all outages, including start time, end time, duration, cause, and resolution.

• A summary of any exclusions applied during the reporting period.

1.2.5. The U.S. Government reserves the right to verify reported uptime and downtime through independent monitoring and assessment. Disputes regarding uptime calculations will be resolved through the COR.

1.3. Background: US Army Pacific’s Indo-Pacific Partners (IP2) Land Mobile Radio (LMR) is a wireless communication system designed for voice and data communication over short to medium distances. LMR systems offer reliable and secure communication channels crucial for coordinating operations, dispatching personnel, and responding to emergencies. The IP2 LMR system provide interoperability with first responders, Base Emergency Operation Centers, Army, Navy, Air Force, Coast Guard, and Marine Corps units operating in the Indo-Pacific Area of Responsibility (AOR). The IP2 system is currently on the ASTRO-25 7.17.3 version.

1.4. Objectives:

1.4.1. Provide organizational maintenance to the joint communication platform for the LMR community. Seamless communication during all forms of operations.

1.4.2. Assist and facilitate stakeholders in their implementation and sustainment of the LMR assets and capabilities.

1.4.3. Serve as the primary communication radio network for first responders, force protection operations, base operations, public safety, and a platform for command and control as needed.

1.4.4. Provide access for improving communications interoperability between DOD and Non- DOD agencies.

1.5. Period of Performance:

• Base Year: One (1), 30-day phase-in period followed by 11-month period of full performance

• Option Years: Four (4) 12-month option periods

• FAR 52.217-8 Option to Extend Services by 6 months

1.6. General Information:

1.6.1. Quality Control: Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see 52.246-4 – Inspection of Services – Fixed-Price).

1.6.1.1. Quality Control Plan: The U.S. Government is committed to a highly interactive relationship between quality control by the contractor and quality assurance by the government recipient of services. This relationship shall be achieved through an effective Prevention based Quality Control program dedicated to ensuring the best possible products and services to end users. The contractor shall provide their final written Quality Control Plan (QCP) no later than (NLT) 30 days after the commencement of the Phase-in Period and within five (5) days of any proposed change, to the Contracting Officer (KO) and Contracting Officer Representative

(COR).

1.6.1.1.1. The contractor’s quality program shall demonstrate its preventative-based outlook by meeting the objectives stated in the PWS throughout all area of performance. The QCP shall specify the contractor’s responsibility for management and quality control actions to meet the terms of the contract. The QCP at a minimum, shall address continuous process improvement;

procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing U.S. Government discovered nonconformance; procedures for root cause analysis to identify the root cause and corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. In addition, records of inspections shall be kept and made available to the U.S. Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

1.6.1.1.2. The contractor shall provide all reports and customer complaints generated from Zones 1 and 2 (Korea, Japan and Okinawa AOR) as a result of the contractor’s quality efforts.

These reports must be submitted via e-mail to the COR within seventy-two (72) hours of completion of the quality effort or upon request from the COR. The reports shall include detailed information on what issues were identified, where they occurred, and when they were addressed. Additionally, the contractor must explain why the issues arose and outline any corrective actions taken to resolve them. The submission shall also include any summary information used to track quality control efforts, such as charts, graphs, or other visual data representations that provide insight into trends or recurring issues.

1.6.1.1.3. The contractor’s QCP plan shall be incorporated into and become part of this contract after the plan has been accepted by the KO. Proposed changes made after the KO acceptance shall be submitted in writing through the COR to the KO for review and acceptance prior to implementing any revision. The contractor’s QCP shall be maintained throughout the life of the contract and shall include the contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the contractor is meeting the performance standard and requirement of the contract.

1.6.2. Quality Assurance: The U.S. Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The U.S. Government representative will evaluate the contractor’s performance through intermittent on-site inspections of the contractor's quality control program and receipt of complaints from base personnel. The U.S. Government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the U.S. Government may decrease the number of quality control inspections if merited by performance. The U.S. Government will also investigate complaints received from various customers. The contractor shall be responsible for initially validating customer complaints. However, government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

1.6.2.1. Inspections of Deliverables by the Government (As applicable): The COR will provide written results of its deliverables review (inspection) to the contractor within 30 business days of receipts by the government. At the U.S. Government’s discretion, comments regarding improvements or minor deficiencies may be provided by the designated COR along with an acceptance of the deliverable, in which case the subsequent or “final” version of the subject deliverable must address the comments or conditions provided. Major deficiencies can result in the rejection of a deliverable; however, specifics will be provided of the contractor as to the reasons for rejection, as well as a deadline for re-performance (correcting deficiencies and resubmitting the deliverables).

1.6.2.2. Corrective Action Report (CAR): When the contractor’s performance is unsatisfactory, a CAR may be issued. The contractor shall confirm receipt within 24 hours from the time of receipt. Depending on the severity of the CAR, the contractor may be required to provide a Corrective Action Plan that includes actions planned or taken to correct the specific nonconformance, root cause analysis of the nonconformance, corrective action planned or taken to eliminate the root cause(s) and prevent recurrence of the nonconformance, to include addressing people, process, and/or tools as necessary, a determination of whether other processes/products/services/work are affected by the root cause(s), including product/service/work already delivered to the Government, corrective action milestones and target date(s) for implementation.

1.6.3. Recognized Public Holidays: The contractor shall not be required to perform services on the recognized federal holidays, except for emergency situations and tasks related to continuous 24/7/365 network monitoring operations. The U.S. Government reserves the right to contact the contractor in the event of an emergency, as determined by the COR. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance.

When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The contractor shall work on the days the Government is scheduled to work.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.6.3.1. When an unforeseen installation closure occurs on a regularly scheduled day of work, the contractor shall have the following options:

1.6.3.2. For non-emergency situations, reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.6.3.3. For non-emergency situations, reschedule the work on any day that is mutually agreeable to the contractor and the Government.

1.6.4. Hours of Operations: The contractor shall perform services between 7:30 a.m. and 4:30 p.m., Monday through Friday (40 hours per week), excluding Federal holidays, Government-directed facility closings (e.g., local/national emergencies, administrative closings), or similar closures. However, the U.S. Government reserves the right to contact the contractor during emergencies, as determined by the COR, and for tasks related to uninterrupted 24/7/365 network monitoring operations. The contractor must maintain an adequate capability to ensure the continuous performance of all PWS-defined tasks to ensure the IP2 LMR system remains operational.

1.6.5. Place of Performance: All performance under this contract shall be conducted at the specific IP2 LMR site locations detailed in Technical Exhibit 1. The contractor shall be responsible for all logistical arrangements and costs associated with accessing and working at these designated locations.

1.6.6. Type of Contract: This is a Firm Fixed Price (FFP) contract.

1.6.7. Security and Safety:

1.6.7.1. Security: All work performed under this contract is //UNCLASSIFIED / FOR OFFICIAL USE ONLY//. Overarching security requirements and contractor access to classified information shall be specified in the basic DD Form 254 as applicable. All contractor personnel with access to unclassified information systems, including e-mail, shall have at a minimum a favorable National Agency Check (NAC). The contractor shall sign a Contractor Visitor Group Security Agreement to protect classified information involved in performance under this contract. The Agreement will outline responsibilities in the following areas: Contractor security supervision; Standard Practice Procedures; access, accountability, storage, and transmission of classified material; marking requirements; security education; personnel security clearances;

reports; security checks; security guidance; emergency protection; protection of government resources; DD Forms 254; periodic security reviews; and other responsibilities, as required. The contractor shall safeguard all sensitive and For Official Use Only (FOUO) information which the contractor may be subjected to while fulfilling their duties.

1.6.7.2. Contractor’s key personnel presently are not required to have a SECRET clearance at the phase-in start date. If clearance requirements are changed then clearance requests must be submitted to the required level needed. Clearance requirements for personnel are detailed in Army Regulation (AR) 25-2, Information Assurance. Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in this PWS and in effect at the work sites. All personnel shall meet requirements IAW DODD 8140. Requests for security clearance of SECRET shall be submitted to the designated COR/ACOR at the supported command. This requirement applies to all contract personnel.

1.6.7.3. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. The responsible office for US Army Pacific AT-OPSEC is USARPAC/G34, Bldg. 600, 410 Wisser Rd. Ft. Shafter, HI 96858; Office Phone: 808-786-0341.

1.6.7.4. Physical Security (As applicable): The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.5. Key Control (As applicable): The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the Quality Control Plan.

Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer Representative (COR).

1.6.7.6. In the event a key, card or pass is lost or duplicated, all locks and keys for that system may be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.6.7.7. The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.6.7.8. Lock Combinations (As applicable): The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s Quality Control Plan.

1.6.7.9. Fraud, Waste, and Abuse: In accordance with AR 11-2, Internal Management Controls, the contractor shall be responsible for maintaining proper conduct and good discipline within contractor-occupied work areas. Contractor personnel shall be encouraged to be alert and report to designated representatives suspected situations of fraud, waste, and abuse or other intentionally dishonest conduct observed during or in the performance of contract.

1.6.8. Special Qualifications:

1.6.8.1. The contractor shall ensure all personnel performing work under this contract possess and maintain current mandated annual certifications, as indicated in PWS 1.5.7. Special Qualifications, during the execution of this contract.

1.6.8.2. Language Requirement: Contractor employees shall speak, read, write, and understand fluent English, or where English is used or essential to provide the product, record, data, information, or service. They shall have a command of both the written and spoken English language to properly clearly and effectively communicate in person or via electronic devices (telephone or Email) with co-workers, customers, and the general public.

1.6.8.3. AT Level I Training: The contractor ensures all its employees complete AT Level I training within 10 calendar days of start date and submits certificates of completion for each contractor employee and subcontractor employee to the COR within fifteen (15) days of completion of training. AT Level I awareness training is available at the following website:

https://jkodirect.jten.mil/. The requiring activity COR responsible for this action is located in the 311th Signal Command. The requiring activity Anti-Terrorism Officer (ATO) for this action is

USARPAC G2.

1.6.8.4. Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractor’s employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.8.5. For contractors requiring Common Access Card (CAC): Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (CACI) or an equivalent of higher investigation in accordance with Army Directive 2014—05. The contractor employee will be issued a CAC only if duties involve one of the following: 1) Both physical access to a DOD facility and access, via logon, to DOD networks on-site or remotely; (2) remote access, via logon to a DOD network using DOD-approved remote access procedures; or (3) Physical access to multiple DOD facilities or multiple non-DOD federally controlled facilities on behalf of the DOD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successful scheduled NACI at the Office of Personnel Management.

1.6.8.6. For contractors requiring Status of Forces Agreement (SOFA) Designation: The contractor shall ensure compliance with both the U.S.-ROK and U.S.-Japan SOFAs by obtaining SOFA designation for the contract and individual contractor personnel working in support of U.S. Forces Korea (USFK) and U.S. Forces Japan (USFJ). The process differs for each country, as outlined below:

1.6.8.6.1. For work performed in Korea, the Contracting Officer (KO) is responsible for submitting a complete SOFA designation package to USFK/FKAQ -usarmy.humphreys.acc.mbx.411th-csb-fkaq-workflow@army.mil, including the signed SOFA Designation Request Memorandum, funded contract or task order, Performance Work Statement (PWS), and any required modifications. Individual contractor SOFA designation must be coordinated through the Sponsoring Unit or Requiring Activity, with required documents such as USFK Form 700-19A-R-E, passport data pages, and proof of ordinary residence certification https://jkodirect.jten.mil/ mailto:usarmy.humphreys.acc.mbx.411th-csb-fkaq-workflow@army.mil submitted to the Responsible Officer. Contractors must obtain an A-3 visa and SOFA stamp within 30 days of arrival in Korea and comply with all ROK laws and USFK regulations, including USFK Regulation 700-19.

1.6.8.6.2. For work performed in Japan, contractors must comply with U.S.-Japan bilateral agreements and USFJ regulations, including USFJ Instruction 64-100. The COR must use the SPOT system to issue Letters of Authorization (LOA) for eligible contractor personnel under Article I(b) of the SOFA. Individual contractors must not be ordinarily resident in Japan and must be invited by the U.S. Government solely for official purposes related to U.S. armed forces operations. All eligible personnel must register in SPOT and possess a valid LOA recognized by both the U.S. Government and the Government of Japan. Compliance with these requirements ensures legal status and operational support under USFJ policies.

1.6.8.6.3. For additional guidance, contractors shall refer to USFK Regulation 700-19, HQ USFK/FKAQ instructions for Korea, and USFJ Instruction 64-100 for Japan.

1.6.8.7. Contractors that require access to a DoD facility or installation: Contractors and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.8.8. AT Awareness Training for Contractor Personnel Traveling Overseas: This standard language text required US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.6.8.9. iWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH (Antiterrorism) program training standards provided by the requiring activity Antiterrorism Officer (ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 15 calendar days of new employees commencing performance with the results reported to the COR NLT fifteen (15) calendar days after completion of training.

Insert local information to report suspicious activity for location where services are performed.

iReport is located at http://www.wood.army.mil/LEC/iWatch/iWatch.htm (non-emergency). The Threat Awareness Reporting Program (TARP) Hotline is 1-800-CALLSPY. The requiring activity COR responsible for this action is at the 311th Signal Command. The requiring activity Anti-Terrorism Officer (ATO) for this action is located at the USARPAC G2.

1.6.8.10. Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems: All contractor employees with access to a government info system must be registered in the ATCTS

(Army Training Certification Tracking System) at commencement of services and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.8.11. Formal OPSEC program Development: The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

1.6.8.12. OPSEC Training: The contractor shall provide Level I Army OPSEC Training in accordance AR 530-1 Operations Security to all employees and subcontractors within 30 calendar days after the contract start date or 30 days from the effective date of employment, whichever is applicable and annually thereafter. The contractor shall submit Training Certificates of completion for each affected contractor employee and subcontractor employee to the COR within seven (7) days of completion of training. The contractor will have an OPSEC Coordinator that will be OPSEC Level II certified. The requiring activity COR responsible for this action is located at the 311th Signal Command. The requiring activity Anti-Terrorism Officer (ATO) for this action is located at the USARPAC G2.

1.6.8.13. Information assurance (IA)/information technology (IT) training/certification: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working in IA/IT functions must comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 shall be appropriately certified upon contract award. The contractor shall ensure all employees conduct the DOD Information Assurance training and obtain the certificates within 30 days from receipt of their CAC and possess a current training certificate through-out the execution of this contract. The contractor shall submit Training Certificates of completion for each affected contractor employee and subcontractor employee to the COR within seven (7) days of completion of training. On-line training with CAC login is available at the following website: https://ia.signal.army.mil/login.asp.

1.6.8.14. Combating Trafficking in Persons: Per DoD Instruction 2200.01, all contractor personnel shall complete Combating Trafficking in Persons (CTIP) Awareness training within 30 calendar days of their reporting for duty and annually thereafter and the contractor shall submit Training Certificates of completion for each affected contractor employee and subcontractor employee to the COR within seven (7) days of completion of training.

1.6.8.15. Delivery in a Foreign Country: DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors Outside the US. The clause shall be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant https://ia.signal.army.mil/login.asp commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

1.6.8.16. Handling or Access to Classified Information (As applicable): Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with —

(1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DOD 5220.22- M); any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

1.6.8.17. Threat Awareness Reporting Program: The contractor and all associated subcontractors with security clearances working day to day in Government facilities will receive annual Threat Awareness and Reporting Program (TARP) IAW AR 381-12. TARP training must be given by a Counterintelligence (CI) agent or another trainer as specified in AR 381-12, para 2-4b. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT seven (7) calendar days after completion of training. The Threat Awareness Reporting Program (TARP) Hotline is 1-800-CALLSPY. The requiring activity COR responsible for this action is located at the 311th Signal Command. The local reporting phone numbers for the CI Detachment is (808) 655-0629. Military Police North Oahu contact is (808) 655-5555, South Oahu (808) 438-7114, Off-Post emergency is 911.

1.6.8.18. The contractor shall comply with the DOD electronic Foreign Clearance Guide (eFCG) for travel to a foreign country. Contractor personnel traveling under DOD sponsorship in support of a DOD contract are considered DOD sponsored personnel for DOD eFCG purposes.

Contractor and sponsoring agency will ensure all pre-travel requirements are meet and annotated IAW the eFCG. An Individual AT Travel Plan (IATP) and an Aircraft and Personnel Automated Clearance System (APACS) will be submitted NLT 30 days prior to departure date. EFCG directs the use of the APACS as the web-based tool to create, submit, coordinate and approve personnel travel clearances (Special Area, Theater and Country) for DOD sponsored official travel. https://www.fcg.pentagon.mil / or http://www.fcg.pentagon.smil.mil. Upon submittal of APACS (https://apacs.dtic.mil/apacs/login.jsp) the system will provide the user with a tracking number this will be forwarded to COR. The DOD Component sponsoring the DOD contractor travel shall ensure that all necessary clearances (country, theater, and special area clearances, as required) are received before commencing travel. DOD-sponsored contractors shall obtain the proper identification credentials (e.g., passport and visa) to enter and exit each country. Pre-travel training and briefing requirements are found on the front page of the IATP Web site (https://iatp.pacom.mil/) under the Pre-Travel Instructions Tab.

1.6.9. Post Award Conference and Periodic Progress Meetings (As applicable): The Contractor agrees to attend any post award conference convened by the contracting activity in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10. Contracting Officer Representative (COR): The COR will be identified by a separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the Contracting Officer and contractor of any deficiencies;

coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The contractor PM shall assist the COR in executing projects, programs, and other requirements. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11. General Requirements for Contractor Employee:

1.6.11.1. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.11.2. Contractor employees shall display identification badges that identify the individual as a contract employee. Badges shall be displayed in a prominent place on the person and be visible whenever the individual is in a Government workplace. Additionally, all contractor personnel performing work under this contract shall obtain a Department of Defense (DOD) Common Access Card (CAC). The CAC and all other issued identification badges shall be worn above the waist at all times, when performing work under this contract, to include attending government meetings and conferences. Unless otherwise specified in the contract, contractor personnel shall wear the issued identification badge and CAC in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement or when being used for computer access.

1.6.11.3. The contractor shall develop, maintain, and deliver to the COR a roster which shall include names and positions of all contractor personnel and indicate which employees were issued CAC or other forms of government identification cards. The contractor shall submit the initial roster to the COR within three (3) calendar days after commencement of base period full performance. As personnel changes occur, to include security updates, the contractor shall submit an updated roster within three (3) working days of the change.

1.6.11.4. For issue and procedures for lost or stolen CACs, contractor shall follow DODM 1000.13, Volume 1, January 23, 2014 ENCLOSURE 2 subparagraph 5.c.(3) ''DOD Identification (ID) Cards: ID Card Life-Cycle. This includes proper reporting and providing documentation to the USARPAC Security Office. The contractor shall immediately report the loss of any CAC or Government issued identification card to the COR. The contractor shall immediately collect the CAC and other Government issued forms of identification upon termination of an employee, or at the end of the contract performance period. The CAC and other government issued forms of identification shall be returned to the COR within one (1) hour of employee termination, or at the end of contract performance period.

1.6.11.5. Contractor Personnel Appearance and Performance: It is essential that all contractor personnel meet the highest standards of professionalism and personal integrity. The contractor shall ensure their personnel do not perform work under the influence of or otherwise impaired by alcohol, drugs (illegal, prescribed drugs or over-the-counter), or any other incapacitating agents. Contractor personnel shall be neatly groomed and dressed in industry-wide, acceptable attire to present a professional appearance at all times.

1.6.12. Data Rights: The U.S. Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be government owned and are the property of the government with all rights and privileges of ownership/copyright. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the U.S. Government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other U.S. Government rights.

1.6.13. PHASE IN / PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the thirty (30) day, phase in/phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6.13.1. Phase-In: At the start of phase in, the contractor shall inventory GFE/GFP, conduct facility checks, and ensure employee training/testing is completed so as to commence full performance of services on the start date. All contractor personnel shall in-process through the designated government personnel to ensure compliance with the government’s requirements for establishment of e-mail accounts, Common Access Cards (CAC), security measures, and all other administrative requirements, during the Phase-In period. All administrative requirements shall be completed before the start of full performance.

1.6.13.2. Phase-Out: Prior to the completion of this contract, an observation period of no less than (30) days shall occur, at which time team management personnel of the incoming contractor may observe operations. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of services. The outgoing contractor is ultimately responsible for performing full services in accordance with the contract, during the phase-out period, and shall not defer any requirements for the purpose of avoiding responsibility or transferring, such responsibility to the succeeding contractor. The outgoing contractor shall fully cooperate with the succeeding contractor and the government, so as not to interfere with their work or duties. The outgoing contractor shall be prepared to transition the workload to the newly selected contractor during the phase-out period, which will occur at the end of the period of performance of the contractual effort.

1.6.13.3. Phase-Out Plan: The outgoing contractor shall develop a phase-out plan to affect a smooth and orderly transfer of contract responsibility to a successor. The plan shall fully describe the contractor’s approach to the following issues, at a minimum: employee notification, turn-over of work in progress, inventories and turn-over of U.S. Government property, removal of contractor property, data and information transfer, reconciliation of all property accounts, requisitions, and work in progress, turn-in of excess, clean-up of contractor work areas, provision for training of the successor’s personnel on automated systems used in performance of the contract, security debriefings in accordance with AR 380-5 and AR 380-40 for incumbent personnel holding security clearances, and any other actions required to ensure continuity of operations. The outgoing contractor shall provide the plan to the COR thirty (30) days before the phase-out period commences.

1.7. Facilities: The U.S. Government will make space available for the contractor to complete their repairs and administrative work. In case of a natural disaster or significant event, the U.S.

Government will support alternate work facilities. The facilities will be in compliance with Occupational Standards and Health Act (OSHA) standards and will have been properly inspected before the contractor is asked to work within the environment. The U.S. Government corrects OSHA hazards in accordance with government developed and approved plans of abatement, taking into account safety and health priorities, and will not be moved for mere convenience.

Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the responsibility of the contractor at all times. The U.S. Government will provide Civil Engineering services for real property maintenance, repair, fire prevention, inspection and prevention, and maintenance of government furnished fire extinguishers and systems, pest control and grounds maintenance. Any additional space requirements will require approval from the COR.

1.7.1. Telephone Services: Local Class C and one Class A telephone service line will be provided by the U.S. Government to the contractor in support of Land Mobile Radio repair at their office building. An additional Local Class C phone will be provided in building 256 (J2LMR Master Site), see Technical Exhibit 1, for work related calls need to be completed in support of the switching system main hub.

PART 2

DESCRIPTION OF SERVICES

2.0. The contractor shall provide comprehensive maintenance and support services for all infrastructure components of the ASTRO-25 based IP2 LMR system (version 7.17.3). This includes, but is not limited to, the requirements outlined below for system operation, maintenance, and sustainment.

2.1. CLIN 0001 – System Administration: This CLIN covers the overall administration and management of the IP2 LMR system, including monitoring, configuration management, reporting, and coordination activities.

2.1.1. Outage Management: The contractor shall monitor the LMR system for outages, promptly notify the COR and designated POCs of any detected outages, and coordinate resolution efforts. Repairs exceeding three (3) calendar days will be reported to the COR. The COR will determine the prioritization of multiple maintenance requirements.

2.1.2. Configuration Management: The contractor shall maintain comprehensive documentation of the system configuration, including all changes. Updated printed and electronic copies shall be provided to the COR after each significant system modification.

2.1.3. System Archive: The contractor shall perform monthly backups of the LMR switching system master site and maintain an archive database. The contractor shall provide Voice Recorder and Playback services critical to capability sustainment. Data and Voice Recordings will be stored at the master site and at an approved controlled military location.

2.1.4. Network Modifications: The contractor shall manage network modifications and system enhancements to improve performance and stability. This includes analyzing, pre-testing, and certifying updates and patches in a dedicated ASTRO 25 test lab before implementation. The contractor shall also recommend system parameter changes to the government as needed.

2.1.5. Fleet-Mapping: The contractor shall implement and manage the fleet-map, encompassing all DoD and Federal agencies utilizing the LMR system (approximately 10,000 to 40,000 subscribers).

2.1.6. Reporting: The contractor shall provide the following reports to the COR:

2.1.6.1. Weekly Reports: Detailing system usage, outages, capacity, initiatives, and challenges.

2.1.6.2. Monthly Maintenance Reports: Including a complete listing of all completed and ongoing maintenance actions, IA updates applied, open helpdesk tickets with anticipated resolution dates, and details of any system tests performed (including original and final test readings, corrective measures, and equipment specifications).

2.1.7. Working Group: The contractor shall participate in and support quarterly working groups related to the LMR system.

2.1.8. Training: The contractor shall develop and deliver a tailored training program to equip client personnel with the knowledge and skills necessary to operate, maintain, troubleshoot, and optimize the IP2 LMR system. This program shall include training on system administration to include system shutdown and restart procedures, and radio programming. The contractor shall conduct quarterly training sessions, not to exceed four (4) sessions per year, and for each session, submit an attendance roster to the COR containing:

• Date of Training

• Attendee Name and Title

• Topics Covered

• Participant Evaluation Feedback

2.1.9. System Drawings Management: The contractor shall maintain a comprehensive library of up-to-date system drawings. The contractor shall implement a change management system to ensure drawing accuracy and currency. Drawings shall be provided to the government upon request.

2.2. CLIN 0002 – Radio Programming: This CLIN covers all aspects of radio programming, including code-plug development, subscriber provisioning, and over-the-air programming.

2.2.1. Code-Plugs: The contractor shall develop and generate code-plugs for programming subscriber units for DoD and Federal agencies as required.

2.2.2. Subscriber Provisioning: The contractor shall provision subscriber units, including entry into the KMF server and assignment of individual unique identifiers.

2.2.3. Radio Dispatch Consoles: The contractor shall update dispatch console configuration and programming as needed due to fleet-map changes, providing end-user commercial reference guides with each update.

2.2.4. Over the Air Programming (OTAP): The contractor shall perform and sustain OTAP using available radio management software tools.

2.2.5. Over the Air Rekey (OTAR): The contractor shall manage OTAR, including provisioning and de-provisioning subscriber units in the OTAR and KMF database, providing manual codes for systems not capable of OTAR, and maintaining the OTAR and KMF database.

The contractor will also remove encryption keys from subscriber units turned in for repair and re-provision them upon return, as required.

2.3. CLIN 0003 – Preventative Maintenance: This CLIN encompasses all preventative maintenance activities for the IP2 LMR system, including scheduled PMIs and routine maintenance.

2.3.1. Preventative Maintenance Inspections (PMI): The contractor shall implement a government-approved PMI program and conduct a minimum of one scheduled system PMI annually for each site. These inspections will ensure the equipment meets original manufacturer specifications and operates efficiently.

2.3.1.1. Coordination and…