Attachment 0002 Customer Satisfaction Survey.docx
DOCX document 12 KB Posted
- Attached to
- Janitorial services for the ATCT and TRACON in Windsor Locks, CT and ATCT in Hartford, CT
- Solicitation number
- 697DCK-20-R-00339
About this file
This document contains a customer satisfaction survey for elevator maintenance services. It requests ratings and comments on a contractor's performance of weekly, bi-weekly, monthly, quarterly and annual services; response time to needs, requests or complaints; and problem solving and follow up capabilities. It also asks for an overall satisfaction rating of the contractor's service performance.
The related federal contract opportunity is solicitation number 697DCK-20-R-00339 from the Department of Transportation Federal Aviation Administration New England Region to provide all tools and equipment for janitorial services at air traffic control towers and terminal radar approach control facilities in Windsor Locks and Hartford, Connecticut.
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Other files
| File | Type | Posted |
|---|---|---|
| UPDATED Attachment 0002 Customer Satisfaction Survey.docx | DOCX document | |
| 697DCK-20-R-00339 Amendment 0002.pdf | ||
| 697DCK-20-R-00339 amendment 0001 site visit signed by CO on 22 JUN 20.pdf | ||
| 697DCK-20-R-00339_revised 06_17_20.pdf | ||
| Wage Rates.pdf | ||
| Consolidated SOW Bradley ATCT and HFD.docx | DOCX document |
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Text version
RFO # 697DCK-20-R-00339:
Attachment 0003-Customer Satisfaction Survey Date:
Company Name is submitting a proposal on a Federal Aviation Administration solicitation for elevator maintenance services at the BCT in Merrimack, NH, ARTCC in Nashua, NH and ATCT in Manchester, NH. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us. Your assistance is greatly appreciated.
Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments:
How quickly does this contractor respond to your needs, requests, or complaints?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments:
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
Please rate your current level of satisfaction with the overall service performance of this contractor:
Comments:
File details come from the government source that posted it. Updated .