UPDATED Attachment 0002 Customer Satisfaction Survey.docx
DOCX document 13 KB Posted
- Attached to
- Janitorial services for the ATCT and TRACON in Windsor Locks, CT and ATCT in Hartford, CT
- Solicitation number
- 697DCK-20-R-00339
About this file
This customer satisfaction survey is being submitted as part of a proposal for a Federal Aviation Administration solicitation for janitorial services at air traffic control towers in Windsor Locks and Hartford, Connecticut. The survey asks current and former customers to rate the contractor's performance on completing services in a timely manner, responding to needs and complaints, problem solving and follow up, and overall satisfaction. Customers are asked to rate performance as excellent, very good, good, needs improvement, or unacceptable and provide any additional comments. The related federal contract opportunity is solicitation number 697DCK-20-R-00339 for janitorial services at the air traffic control tower and terminal radar approach control in Windsor Locks, Connecticut and the air traffic control tower in Hartford, Connecticut. The Department of Transportation Federal Aviation Administration New England Region is the contracting agency.
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-20-R-00339 Amendment 0002.pdf | ||
| 697DCK-20-R-00339 amendment 0001 site visit signed by CO on 22 JUN 20.pdf | ||
| Attachment 0002 Customer Satisfaction Survey.docx | DOCX document | |
| 697DCK-20-R-00339_revised 06_17_20.pdf | ||
| Wage Rates.pdf | ||
| Consolidated SOW Bradley ATCT and HFD.docx | DOCX document |
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Text version
RFO # 697DCK-20-R-00339:
Attachment 0003-Customer Satisfaction Survey Date:
Company Name is submitting a proposal on a Federal Aviation Administration solicitation for janitorial services at the ATCT and TRACON in Windsor Locks, CT and Hartford, CT. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us. Your assistance is greatly appreciated.
Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments:
How quickly does this contractor respond to your needs, requests, or complaints?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments:
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
Please rate your current level of satisfaction with the overall service performance of this contractor:
Comments:
File details come from the government source that posted it. Updated .