The document is a Cost Proposal Format for RFP 195677 issued by the City of Palo Alto's Planning & Development Services Department for a comprehensive, cloud-based permitting and land management software system. The RFP seeks a modern solution to replace the current platform, with proposals due by November 11, 2025 at 3:00 pm PST. The project timeline includes vendor interviews in December 2025 - January 2026, intent to award in March 2026, project initiation in April 2026, and a targeted go-live in September 2027 or earlier. The procurement will support up to 200 user licenses, with provisions for potential additional licenses, and requires a system capable of handling permitting, land management, code enforcement, and inspections functions.
The cost proposal format outlines pricing structure with both ongoing and one-time costs, including annual SaaS licensing (for up to 200 users), hosting and maintenance, ongoing training, implementation, data migration covering 42 years of records, end-user and system admin training, and 60 days of post-go-live support. The city is seeking a vendor that can provide a collaborative, scalable solution with strong security features, robust support capabilities, and the ability to adapt to evolving technological and community needs. Integration requirements include systems such as ArcGIS, Power BI, SolarAPP+, and various payment gateways, with the expectation of improving operational efficiency and enhancing customer experience through a modern, cloud-based platform.