Attachement 2-Performance Work Statement.pdf

US Department of Agriculture (USDA)

Performance Work Statement

Contents Project Title General Information

1.0 Background and Purpose

2.0 Definitions

3.0 Technical Requirements / Tasks

4.0 Deliverable / Schedule

5.0 Government Furnished

6.0 Safety

7.0 Contractor’s Key Personnel

8.0 Security Requirements

9.0 Performance Requirement Measures

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Project Title White River National Forest Supervisor’s Office Janitorial Contract

General Information

1.0 Background and Purpose

Project location and description of work area: Janitorial services will be provided at the White River National Forest (WRNF) Supervisor’s Office located at 900 Grand Avenue, Glenwood Springs, CO 81601. The City of Glenwood Springs is located on I-70 at exit 216. The office contains approximately 7600 square feet of floor area. Approximately 5800 square feet are carpeted and approximately 1700 square feet are tile or linoleum.

Scope of work: The purpose of this contract is to provide janitorial services in the Government Owned building designated as the WRNF Supervisor’s Office. The Contractor shall furnish all equipment, transportation, labor, supervision and supplies (except as specified herein as Government furnished) necessary to maintain the building in a clean, sanitary, and acceptable condition. Performance will be according to the standards indicated herein. The contract will commence April 1, 2026, and continue thru March 31, 2027, with four additional option years possible.

2.0 Definitions

Acceptable Quality Level (AQL): The maximum allowable deviation from perfect performance that may occur before the Government will invoke payment deduction. An AQL does not allow a contractor knowingly to offer defective service, but limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered.

Defective Service: A unit of service which contains one or more defects, or nonconformance with specified requirements.

Performance Requirements Summary (PRS): Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the contractor.

Quality Assurance: Those actions taken by the Government to ensure services meet the requirements of the Performance Work Statement (PWS).

Contracting Officer (CO): A government person in charge of all contract changes, modifications, and invoice approvals. Only the CO has authority make changes to contracts.

Contracting Officer’s Representative (COR): A government person appointed by the contracting officer to help the contracting officer with contract administration and surveillance.

Government Inspector: A government person responsible for surveillance of contractor performance.

Quality Assurance Surveillance Plan (QASP): An organized written document used for quality assurance surveillance. The document contains specific methods the Government will use to perform surveillance of the contractor.

Quality Control: Those actions taken by a contractor to control the performance of services so that they meet the requirements of PWS.

Random Sampling: A sampling method in which each service output in a unit has an equal chance of being selected.

3.0 Technical Requirements / Tasks

Contractor Furnished Property:

The Contractor shall furnish all equipment, material, and supplies necessary, except as noted in Section 5:

Government Furnished Property, to perform the tasks specified in this contract. The Government will approve prior to using all cleaning materials and equipment utilized by the Contractor to ensure that they do not harm, cause permanent damage to Government property or endanger the health and safety of the building users. This does not relieve the Contractor from any damage resulting from the use of these materials. The Contractor shall utilize products and materials made from biobased materials to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user.

The Contractor shall not use any materials which the CO determines does not meet the requirements established by applicable Federal specifications and standards. Material Safety Data Sheets (MSDS) are required for all cleaning compounds and products used to perform the tasks specified in this contract.

Biobased Products:

All supplies and materials shall be of a type and quantity that conform to applicable Federal specifications and standards, and to the extent feasible and reasonable; include the exclusive use of biobased products. The Contractor shall utilize the greatest number of biobased products available that meet applicable health and environment specifications. All supplies and materials to be used in the performance of the work under this contract are subject to the approval of the Contracting Officer (CO).

The following is a list of categories for products that may be required for performance of custodial duties. Each product submitted for use under this contract must be identified with at least one of these categories (some products may be listed under more than one category). Labeling shall be printed on all containers.

All-purpose cleaner Degreaser/cleaner Heavy duty cleaner Deodorizer Carpet shampoo Floor finish Gum Remover Floor finish restorer Disinfectant sanitizer Floor sealer Extraction Fluid Furniture polish Floor stripper Glass cleaner Neutral cleaner (liquid) Grout Sealer Spot and stain remover Lime and scale remover (tub & tile cleaner) Air freshener including dispenser Liquid hand soap including dispenser Bathroom cleaner Stainless-steel polish Brass polish/cleaner Toilet bowl cleaner Chrome polish/cleaner White board cleaner Cream cleaner Wood floor cleaner Solvent spotter Laundry detergent

Prework Conference:

Prior to commencement of work, the Contractor shall arrange a meeting with the CO to discuss the contract terms and work performance requirements. At the time, the Contractor shall designate, in writing, the name and phone number of the Contractor’s on-site representative/supervisor and their responsibilities.

Contract Representative:

The contractor shall provide a contract representative for the performance of the work specified in the contract.

The name of this person and an alternate(s) who shall act for the Contractor when the Contractor is absent shall be designated in writing to the CO. The Contractor’s representative or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contractor representative and alternate(s) must be able to read, write, speak, and understand English.

Hours of Operation:

All janitorial services shall be performed weekly outside of normal business hours of 5:00 pm and 6:00 am Monday through Friday, except legal holidays and days when the office is closed due to weather or other unforeseen circumstances. The Contractor has the option to perform work on Saturday, Sunday, or federal holidays, if it has been approved by the COR ahead of scheduled work week. The contractor will be responsible for maintaining building security during the hours the building is occupied due to the Contractor operations. Performance will take place during normal office hours until background investigations are completed.

Conservation of Utilities:

Upon completion of work the Contractor shall ensure that all lights are off, all machines and appliances are shut off or disconnected, no smoldering, smoking or burning materials are left in ash containers or trash receptacles and all windows and entrance doors are closed and locked.

Federal Holidays:

Except as noted in the Schedule of Work or hours of Operation, work will not be required on the following federal government holidays, nor on holidays observed in lieu thereof:

New Year’s Day Martin Luther King Jr. Day Presidents’ Day Memorial Day Juneteenth Day Independence Day Columbus Day Labor Day Veteran’s Day Thanksgiving Day Christmas Day

Unforeseen Building Closures:

When an unforeseen building closure occurs on a regular scheduled day of work, the Government shall have the following options:

A. To require the Contractor to perform work necessary to sustain operations of the following normal duty day.

B. To forego the work and reduce payment due to the Contactor accordingly for work not performed.

4.0 Deliverable / Schedule

Contract Submittals:

Item No.

Deliverable / Item Title

Description Frequency Delivery Format

Due By

1 Personnel Provide names of employees that will be performing this service and all employee information required for Government Background checks as required by HSPD-12

See below Contracting Submittals part A.

Once / As needed

Email written plan to

CO.

With submission of quote / Prior to entry into the building if hired after contract award.

2 Safety Plan See section 6.0 of PWS.

See below Contracting Submittals part B.

Once Email written plan to

CO.

10 days prior to commencement of work and will be incorporated into the resultant contract.

3 Quality Control Program

See below Contracting Submittals part C.

Once Email written plan to

CO.

With submission of quote

4 Cleaning Operations and Stewardship Plan

See below Contracting Submittals part D.

Once Email written plan to

CO.

10 days prior to commencement of work and will be incorporated into the resultant contract.

5 Affirmative Procurement Plan

See below Contracting Submittals part E.

Yearly Email to

CO.

10 days prior to commencement of work and list should be updated yearly.

6 MSDS Sheets and Cleaning Products Information

See below Contracting Submittals part F.

Once or when cleaning products change.

Email to

CO.

Before work can start.

7 Schedule See below Contracting Submittals part G.

Dependent on changes.

Email to

CO/COR.

One master schedule before work starts and one week before any changes.

8 Checklist See below Contracting Submittals part H.

Monthly Email or in person to COR.

Close of business on the last day of the month

Contracting Submittals: The following shall be submitted to the CO for approval after award and prior to the commencement of work to be performed under this contract:

A. Personnel: Contract shall provide the Government with name(s) of employee(s) that will be performing this service and all employee information required for Government Background checks as required by HSPD- 12.

a. Contract Manager/Quality Control Manager-

B. Safety Plan: A written Safety Plan (see Section 6: Safety) must be submitted to the Government at least 10 days prior to commencement of work and will be incorporated into the resultant contract.

C. Quality Control Program: The Contractor shall institute a complete Quality Control Program (QCP) to ensure the requirements of this contract are provided as specified. The goal of the QCP should be to identify and correct any problems that may arise before they are identified by the CO or his/her representative. A written Quality Control Plan must be submitted to the Government at least 10 days prior to commencement of work and will be incorporated into the resultant contract.

At a minimum the QCP should include:

1. An inspection system, covering all services required, utilizing a comprehensive checklist to monitor contract performance.

2. A local representative will be on sight to assist with Quality control.

3. A system for identifying and correcting deficiencies and/or a pattern of deficiencies in the quality or quantity of services provided.

4. A file system to maintain record/documentation of inspections conducted and corrective actions take.

Documentation of inspections conducted, deficiencies identified, and corrective actions taken must be kept current and made available to the CO upon request.

5. An alternative personnel plan in the event that services can’t be performed by the primary janitor.

D. Cleaning Operations and Stewardship Plan – The Contractor shall develop and institute a complete Cleaning Operations and Stewardship Plan establishing a commitment to the use of biobased products, employee health and safety, and sound environmental practices. A written Cleaning Operations and Stewardship Plan must be submitted to the Government at least 10 days prior to commencement of work and will be incorporated into the resultant contract.

At minimum, the “Plan” must also include:

1. A list of proposed biobased products to be used in the performance of services provided under this contract (at minimum proposed products must be identified by brand name), including a summary of product attributes.

2. Product Use and Cleaning Guides defining standard operating procedures and/or instructions for the proper use, storage, and disposal of the cleaning products, proper operation of equipment, and proper procedures to accomplish work under this contract.

3. Proper procedures for the storage of hazardous materials in conformance with good housekeeping practices, the National Fire Prevention Association (NFPA) Code, and applicable federal and municipal regulations. The “Plan” must also define proper procedures for the identification and disposal of hazardous wastes in accordance with Federal RCRA regulations and the District of Columbia Municipal Regulations (DCMR), Title 20, Subpart E prior to use with personnel.

E. Affirmative Procurement Program: The Contractor shall develop and implement a comprehensive Affirmative Procurement Program (APP) for the purchase and use of biobased products and products made with recovered materials to the maximum extent possible.

The APP shall include:

1. Details as to how the Contractor intends to keep abreast of the development and increasing availability of biobased products and how new products may be incorporated on an ongoing basis into contract performance.

2. The Contractor must also indicate how it will conform to the Comprehensive Procurement Guidelines (CPG) published by EPA with respect to recovered materials products. The APP shall be updated as necessary to accommodate all revisions to the CPG. Data on the quantity and dollar values of biobased products and recycled content products used in this contract. This data shall be submitted to the CO monthly.

F. MSDS Sheets and Cleaning Product Information: The Contractor must submit a list of material and products to be used in the performance of work under the terms of this contract. The list of materials shall include the name of the manufacturer, the brand name, and the intended purpose of use of each of the material listed. A Material Data Sheet (MSDS) for each product and material listed must also be provided.

G. Schedule: The Contractor must submit a schedule for services listed as “weekly”, “monthly”, “bi-annual”, “annual” work with dates to be performed. The Contractor must inform the Government of schedule changes at least one week in advance. The cleaning schedule will be agreed upon by the Contractor, CO, and COR.

H. Checklist: Submit at least one per month in advance, a checklist of work to be completed.

The checklist will be used by the Government for quality assurance surveillance purposes and shall include, “weekly”, “monthly”, “bi-annual”, “annual” work to be performed that month and the dates on which that work is to be performed. The Contractor must inform the Government of schedule changes at least one week in advance.

Key Deliverables:

Item No.

Deliverable / Item Title

Description Frequency Delivery Format

Due By

1 3 Times Weekly Cleaning

Cleaning tasks as outlined in 4.1 of

PWS

3 times weekly 156 Cleanings

Cleaning Checklist

Start of next business day.

2 Weekly Cleaning

Cleaning tasks outline in 4.2 of

PWS.

Weekly 52 Cleanings

Cleaning Checklist

Start of business Monday morning.

4 Bi-Annual Cleaning

Cleaning tasks outline in 4.3 of

PWS.

April & October 2 Cleanings

Cleaning Checklist

1st Monday of month

5 Annual Cleaning

Cleaning tasks outline in 4.4 of

PWS.

Each applicable anniversary year

1 Cleaning

Cleaning Checklist.

Business day after contract/ option year award.

Technical Specifications: The janitorial services shall be performed in accordance with the following specifications at the frequencies prescribed.

4.1 Services Performed Three (3) Times Per Week

a. Restrooms

1. Clean, sanitize, and descale all surfaces including sinks, counters, toilet bowls, toilet seats, etc.

2. Clean all fixtures, dispensers and mirrors.

3. Empty, clean and sanitize (if needed) all waste baskets and sanitary napkin holders. Replace plastic liners in wastebaskets as needed.

4. Service soap, toilet paper and towel dispensers. Keep a supply of extra towels and toilet tissue in the employee restroom.

5. Sweep and clean tile floors.

6. Clean and sanitize baby cleaning station.

7. Spot clean doors, partitions, and walls containing dirt or other residue.

b. Vacuuming

• “Carpet” refers to wall-to-wall carpet, throw rugs, and carpeted mats and runners in rooms, hallways, vestibules, etc.

• Vacuum carpet in cubicles, offices, and hallways.

• Spot clean anytime a stain or soiled area needs cleaning. Any inability to remove spots must be reported to the COR within 24 hours of identifying.

• All carpet tears, burns, and/or unraveling will be reported to the COR within 24 hours.

• Non-stationary furniture will be moved to allow vacuuming and returned to original position.

c. Sweep, Dust, and Mop Floors

• The entire floor surface, including corners and abutments, shall be swept free of litter, dust, dry dirt, and other types of debris.

• Movable items shall be moved to allow sweeping underneath and returned to their original location.

• After sweeping all accessible areas, the floor will be damp mopped. The Contractor will not leave any splash marks on furniture, baseboards, doors, walls, etc.

• When wet mopping in areas with ceramic tiles or bare concrete floors, sufficient water shall be used in mopping process to remove any dirt or accumulated waste from depressions in the flooring. Scrubbing shall be such that joints are left clean and free of accumulated waste.

d. Break Room / Kitchenette

• Empty waste receptacle, clean with a sanitizing cleaner and change liner if needed.

• Empty recycling receptacle, clean with a sanitizing cleaner if needed.

• Sweep and mop floor, use a cleaner that doesn’t require rinsing and is a sanitizer and will not damage the wax. Mop under table, chairs, trash can and wheeled carts.

• Clean countertops.

• Clean sink. Make sure no food is present in screen traps.

• Clean inside and outside of microwave.

4.2. Services Performed Weekly

a. Trash Removal

• All cubical and office wastebaskets and other trash containers will be emptied, lined with a new liner of appropriate size, and replaced in original location. A spare liner will be kept in the bottom of the receptacle.

• All trash will be placed in nearest outside dumpster.

• Recycling baskets will be emptied. All recycling will be placed in outside recycling bin. RECYCLING

WILL NOT BE PLACED IN CARDBOARD DUMPSTER.

• Cardboard IS NOT the responsibility of the Contractor and will not be removed from any area.

• Contractor is responsible for any trash or recycling material that falls on the floor, carpet, or ground while being transported to proper outside receptacle.

b. Glass / Mirror Cleaning

• Includes any exposed glass surfaces that are not an integral part of the exterior walls of the building, excluding the main building entrance. All leucite, plastic, or any transparent material used shall be considered glass.

• All glass on doors, partitions, display cases, pictures, and building entrances will be cleaned with a rinse-free detergent.

• All mirrored surfaces will be cleaned with a rinse-free detergent.

• All light fixtures below 14 feet will be cleaned with clear water and a very mild detergent, followed by wiping all surfaces with a clean cloth. Ligh fixtures will not be cleaned while lit.

• Cleaned glass / mirrors will be free of residue, smears, and streaks. All adjacent sills, frames, ledges, etc. will be wiped clean with a damp cloth during the glass cleaning process.

• The Contractor will report any broken or missing glass to the COR.

• The Contractor is responsible for cleaning all areas at the entrance to the building. Glass doors and windows will be cleaned inside and outside (weather permitting).

c. Brass, Aluminum, Stainless Steel, and Other Metal Surfaces

• All solid nonferrous metal push plates, name plates, protective corner plates, stair railings, vestibule frames, historical markers, etc. will be cleaned and polished.

• Metal polishes will not contain abrasives damaging to other surfaces.

d. Drinking Fountain

• All porcelain and polished metal surfaces are to be disinfected.

• The entire fountain and surrounding area will be free from streaks, dust, stains, spots, and all obvious soil.

e. Stairwell & Landings

• All areas in the stairwell, landing, and elevator will be cleaned. This includes; floors, railings, and glass in doors.

• Floors will be mopped and scrubbed or vacuumed, whichever is appropriate.

• Any streaks, scuffs, spots, stains, dirt, etc. on walls are to be removed.

4.3. Services Performed Bi-Annually – April & October

a. Carpet

• Use a crevice tool to vacuum around the wall edges and around the edges of all furniture which is not easily moveable.

b. Low Dusting

• Low dusting is considered to be any surface equal to or below 7 feet from the floor.

• Dust all horizontal surfaces such as windowsills, bookcases, shelves, cabinets, baseboards, doors, radiators, blinds, handrails, etc.

• Dust furniture in all offices, including, but not limited to tops of high bookcases and top edge of privacy partitions. Also, EMPLOYEES WILL DUST THEIR OWN DESKTOPS.

• Accessible portions of heating units, air conditioner grills, fans, and radiators will be dusted.

• Exhibits, display cases, pictures and plaques, bookshelves, and doors and walls will be dusted. The

Contractor will take extreme care to prevent damage, as some items are valuable and historic.

• The Contractor will be liable for repairs of, or the assessed value for, replacement of any Government property damaged resulting from employee negligence during the dusting task.

4.4. Services Performed On Anniversary of Contract Award

a. High Dusting

• High dusting is considered to be any surface above 7 feet and below 14 feet from the floor.

• Dust furniture in all offices above the 6-foot level, including, but not limited to tops of high bookcases

b. Door and Door Frames

• Dust top of door and door frame.

• Clean with appropriate wood/metal cleaner and apply a good penetrating oil to the wood doors. Clean door frames with an appropriate cleaner for latex paint.

c. Blinds

• Dust, clean and/or vacuum all window blinds. Vinyl blinds may require a liquid cleaner and blinds with fabric may require vacuuming. Clean in accordance with manufacturer’s recommendations by type of fabric or material.

d. Chairs

• Vacuum all upholstered chairs.

• Clean all vinyl covered chairs with an appropriate cleaner for vinyl.

• Clean chair legs and/or pedestal bases on all the chairs in the office.

• Wood chairs use oil, such as lemon oil.

e. Baseboards

• Clean all baseboards with an appropriate cleaner.

f. Tile Walls

• Clean Tile walls in restrooms with appropriate cleaner.

5.0 Government Furnished

The Government shall deliver to the Contractor equipment, materials, supplies, property, and/or services (hereinafter referred to as “Government-furnished property” listed below at the work site prior to work commencing. As supplies needed replenishing, the Contractor shall notify the Contracting Officer’s Representative (COR) no less than 2 weeks in advance so the items needed can be ordered. The Government will furnish the following items:

• Vacuum Cleaner, shop vacuum, mop bucket, 24” push broom, broom, utility cart, ladder.

• Paper Towels, toilet paper, various sizes of trash receptacles liners.

• “Wet floor” safety signs.

• Cleaning checklists

• Liquid hand soap and room freshener.

• Key code to door will be provided to contractor to enter through employee entrance. Key code provided is only to be used by the contracted employee no one else. Violation of this will result in key code being changed immediately and CO and Contractor to be notified. Upon resignation or termination of contracted employee key code will be changed.

• All utilities necessary for the Contractor to perform the required services as stated herein.

• A storage space for Contractor furnished property and Government furnished property is available.

6.0 Safety

Contractors are subject to all applicable State and Federal OSHA rules and regulations.

Prior to the start of the contract, the Contractor shall submit to the CO for approval a written Safety Plan. At a minimum, the Safety Plan should include the following:

A. The name of the responsible supervisor or contact and pertinent phone number(s);

B. A list of chemicals and/or products, including manufacturer names or the brand names, to be used during the performance of work under this contract, the intended use of each of these materials or products, any potential hazards that may be associated with the use of each product, and Material Safety Data Sheets (MSDS) for each of the products.

C. A description of work to be performed and any potential hazards that may be associated with the performance of that work.

D. Personal Protective Equipment required.

E. Training schedule F. Safety meeting schedule G. An emergency response plan including accident reporting procedures, first aid procedures, emergency phone numbers, and reporting instructions for ambulance, hospital, physician, fire and/or police responses.

Fire Prevention: The Contractor shall at all times keep janitor closet neat, clean, and free from odors and fumes. All chemical and combustible items shall be stored in proper containers. All trash shall be placed in the dumpsters and not stored in the janitor closet.

There are no public areas designated as smoking areas. Smoking is prohibited inside the building.

Circumstances to be Reported: The Contractor will report to the CO any circumstances of needed repairs of the facility or unusual soiling of an area which may affect the performance of the work and/or create unhealthy or hazardous conditions. The Contractor will report to the CO, police, and/or fire department any instances of fire, accidents, vandalism, attempted break-ins, signs of attempted break-ins, or suspicious persons.

7.0 Contractor’s Key Personnel

The Contractor shall employ personnel qualified and capable to perform janitorial work and will provide a list of personnel who will be on the premises and their work schedules.

Subcontracting: The Government reserves the right to approve or disapprove any subcontractors selected.

The Contractor shall obtain approval from the CO for all subcontractors prior to entering into any subcontracts.

The Contractor’s required for approval shall be in writing and include the specific work to be accomplished by the subcontractor. The Contractor shall provide resumes of subcontractors and are subject to background checks done by the Contractor and Government. All subcontracted employees shall provide resumes and are subject to background checks conducted by subcontractor and government, upon having unsupervised access to the facility.

8.0 Security Requirements

Fire Prevention and Security:

The Contractor is responsible for ensuring security of Government property, buildings, equipment, materials, records and data against unauthorized access, loss or damage during the performance of this contract.

Personal Identity Verification of Contractor Employees:

(a) The contractor must comply with the personal identity verification (PIV) policies and procedures established by the United States Department of Agriculture (USDA) Directive 4620-002.

(b) Should the USDA Directive 4620-002 require the exclusion of a contractor's employee, the Contracting officer will notify the contractor in writing.

(c) The contractor must appoint a representative to manage compliance with the PIV policies established by the USDA Directive 4620-002 and to maintain a list of employees eligible for a USDA LincPass required for performance of the work.

(d) The responsibility of maintaining a sufficient workforce remains with the contractor. Contractor employees may be barred by the Government from performance of work should they be found ineligible or to have lost eligibility for a USDA LincPass. Failure to maintain a sufficient workforce of employees eligible for a USDA LincPass may be grounds for termination of the contract.

(e) The contractor must insert this language in all subcontracts when the subcontractor is required to have routine unaccompanied physical access to a Federally controlled facility and/or routine unaccompanied access to a Federally controlled information system.

(f) The PIV Sponsor for this contract is a designated program point of contact, which in most cases is the COR, unless otherwise specified in this contract. The Government will notify the contractor if there is a change in the PIV Sponsor, the office address, or the office hours for registration: however, it is the contractor's responsibility to meet all aspects of paragraphs (c), (d), and (e).

PIV Sponsor: Olivia Gilmer Sponsor Email: Olivia.gilmer@usda.gov Sponsor Phone: (970) 367-3257

Note: In the instance when the Government is pending completion of the Janitor’s background investigation, the contractor and COR shall make arrangements for services to be performed during normal business hours and under Government performance monitoring. A mutual agreement between the contractor and COR is required if alternate performance date/times are suggested during this time.

Building Security: The Contractor is responsible for ensuring security of Government property, buildings, equipment, materials, records and data against unauthorized access, loss or damage during the performance of this contract.

The Contractor shall announce their arrival and departure to Government employees who may be occupying the building after normal working hours, and shall ensure all exit doors remain closed and locked at all times during the performance of services unless the Contractor is using the door and remains in sight of the door.

Only the Contractors’ employees are allowed in the building or on the job site during the performance of services. The Contractor shall secure all contractor owned equipment and supplies in the closet proved prior to leaving the premises.

Upon completion of the background check performed by the Government the contractor will receive a passcode to enter the employee entrance of the facility. If for a reason the contracted employee resigns the passcode will be changed immediately.

It is the responsibility of the Contractor to prohibit the use of passcode issued by the Government by any persons other than the Contractor’s employee(s). It is also the responsibility of the Contractor to prohibit the opening of locked areas by the Contractor to permit entrance of persons other than Contractor’s employee(s) engaged in the performance of assigned work in those areas. Passcode will be changed immediately if violations have been observed and the CO and contractor will be notified.

The Contractor shall not attempt to reconnect or re-plug any computer wiring disconnected or disturbed during the performance of this contract. The Contractor shall leave written notification on the COR’s desk and the desk of the person’s computer of any computer equipment accidentally disconnected.

The Contractor shall not disturb papers on desks, other equipment or bulletin boards nor shall the Contractor(s) use Government telephones or other equipment except for emergency use.

All personnel performing services on a government installation shall have proper background prior to performance of the contract. In the event new personnel do not receive a background check, services will be conducted during normal business hours. That person must be escorted by a government employee.

9.0 Performance Requirement Measures

Performance requirement standards are described in the Performance Requirements Standards Summary Tables (below) for, weekly, monthly, semi-annual and annual work. The Contractor is expected to ensure services are provided or performed to the appropriate standards though the Contractor’s Quality Control Plan. Except as stated in the summary tables, services required by this contract are generally of such a nature that nonconforming or incomplete performance disclosed by Government inspection is not subject to correction by re-performance or late performance and will result in a deduction being made to the contract price for the month. Checklists for task completion must be completed, or tasks will be considered not completed.

Inspections: Inspection of the office buildings to determine the acceptability of the workmanship will be made by the Government, and any deficiencies encountered will be called to the attention of the Contractor.

Corrective of all deficiencies will be made prior to re-inspection and acceptance of work by the Government in conformance with the performance standards. The Contractor shall turn in a daily checklist, which includes other frequency services, to ensure quality standards are being met. These checklists will be utilized by the COR to substantiate work completed and to perform government inspections. Any Government personnel or visiting public may observe unacceptable services, incomplete work or required services not performed and may contact the CO or the COR to communicate a complaint. Customer complaints will be substantiated by the COR for validity. Should the COR determine that the complaint is valid, the COR will inform the Contractor orally and in writing. Refer to the Performance Requirements Standards Summary Tables for remedy for nonconforming services. Unresolved disputes will be forwarded to the CO for determinations.

Inspection/acceptance are further covered in 52.212-4 Contract Terms and Conditions –Commercial Items (Jun 2010) under (a) Inspection/Acceptance. Excessive and/or repetitive deficiencies will result in deduction of monthly payments. Excessive and/or repetitive deficiencies could also result in termination for default.

Acceptance: Workmanship shall be of an acceptable quality such as would be found in a business office visited by the general public and meet the acceptable quality level (ACL) listed in summary

Payment: Payment will be made monthly for work meetings or exceeding the ACL completed and accepted by the Government covering the previous month’s service. Upon acceptance, the Government will pay monthly the appropriate amount determined by the occurrence of the services as stated in the Schedule of Items. For example: January has 7 weekly services and 5 monthly services for the month. The cost for these services would be added together for the amount due to fully acceptable service. Payment will be determined by the services and frequencies, less than any deductions for any non-conforming or unacceptable performance.

Deductions –If a cleaning is not completed, the monthly payment will be reduced proportionately to the number of cleanings scheduled that month. If 4 cleanings are scheduled in a month and one is missing, the contract payment will be reduced by 25% of the sub-clin of the current year.

Performance Requirements Standard Summary Tables:

3 Times Weekly Performance Requirements Standard Summary

Required Task or Deliverable Performance Standard Method of

Surveillance

Positive/Negative Incentive % for NOT meeting the Task

Restrooms 1. Clean, sanitize, and descale all surfaces including sinks, counters, toilet bowls, toilet seats, etc.

2. Clean all fixtures, dispensers and mirrors.

3. Empty, clean, and sanitize (if needed) all waste baskets and sanitary napkin holders.

Replace plastic liners in wastebaskets as needed.

4. Service soap, toilet paper and towel dispensers. Keep a supply of extra towels and toilet tissue in the employee restroom.

5. Sweep and clean tile floors.

6. Clean and sanitize baby cleaning station.

All services will be subject to visual checks by an assigned manager. Any discrepancies will be validated by the COR.

Check Lists turned in.

Customer

Complaints:

All complaints will be substantiated for validity.

Poor performance will result in more stringent and additional inspections

All required services are performed and no more than five (5) customer complaints are received and substantiated by the

COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this.

If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

(+) full payment for acceptable work (+) less stringent inspections for good performance

(+) Good evaluation for good performance

(-) Rework of unacceptable work

(-) Additional inspection for poor performance

(-) Deduction of payment percent for service

(-) Poor evaluation on poor performance.

Vacuuming 1. “Carpet” refers to wall-to-wall carpet, throw rugs, and carpeted mats and runners in rooms, hallways, vestibules, etc.

2. Vacuum carpet in cubicles, offices, and hallways.

3. Spot clean anytime a stain or soiled area needs cleaning.

Any inability to remove spots must be reported to the COR within 24 hours of identifying.

4. All carpet tears, burns, and/or unraveling will be reported to the COR within 24 hours.

5. Non-stationary furniture will be moved to allow vacuuming and returned to original position.

Sweep, Dust, and Mop Floors

1. The entire floor surface, including corners and abutments, shall be swept free of litter, dust, dry dirt, and other types of debris.

2. Movable items shall be moved to allow sweeping underneath and returned to their original location.

3. After sweeping all accessible areas, the floor will be damp mopped. The Contractor will not leave any splash marks on furniture, baseboards, doors, walls, etc.

4. When wet mopping in areas with ceramic tiles or bare concrete floors, sufficient water shall be used in mopping process to remove any dirt or accumulated waste from depressions in the flooring.

Scrubbing shall be such that joints are left clean and free of accumulated waste.

Break Room / Kitchenette 1. Empty waste receptacle, clean with a sanitizing cleaner and change liner if needed.

2. Empty recycling receptacle, clean with a sanitizing cleaner if needed.

3. Sweep and mop floor, use a cleaner that doesn’t require rinsing and is a sanitizer and will not damage the wax. Mop under table, chairs, trash can and wheeled carts.

4. Clean countertops.

5. Clean sink. Make sure no food is present in screen traps.

6. Clean inside and outside of microwave.

Weekly Performance Requirements Standard Summary

Surveillance

Positive/Negative Incentive % for NOT meeting the Task

Trash Removal 1. All cubical and office wastebaskets and other trash containers will be emptied, lined with a new liner of appropriate size, and replaced in original location. A spare liner will be kept in the bottom of the receptacle.

2. All trash will be placed in nearest outside dumpster.

3. Recycling baskets will be emptied. All recycling will be placed in outside recycling bin.

RECYCLING WILL NOT BE

PLACED IN CARDBOARD

DUMPSTER.

4. Cardboard IS NOT the responsibility of the Contractor and will not be removed from any area.

5. Contractor is responsible for any trash or recycling material that falls on the floor, carpet, or ground while being transported to proper outside receptacle.

All services will be subject to visual checks by an assigned manager. Any discrepancies will be validated by the

COR.

All complaints will be will result in more stringent and additional inspections

All required services are performed and no more than five (5) customer complaints are received and substantiated by the

COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this.

If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

(+) full payment for acceptable work (+) less stringent inspections for good performance

(+) Good evaluation for good performance

(-) Rework of unacceptable work

(-) Additional inspection for poor performance

(-) Deduction of payment percent for service

(-) Poor evaluation on poor performance

Glass / Mirror Cleaning 1. Includes any exposed glass surfaces that are not an integral part of the exterior walls of the building, excluding the main building entrance. All leucite, plastic, or any transparent material used shall be considered glass.

2. All glass on doors, partitions, display cases, pictures, and building entrances will be cleaned with a rinse-free detergent.

3. All mirrored surfaces will be cleaned with a rinse-free detergent.

4. All light fixtures below 14 feet will be cleaned with clear water and a very mild detergent, followed by wiping all surfaces with a clean cloth. Ligh fixtures will not be cleaned while lit.

5. Cleaned glass / mirrors will be free of residue, smears, and streaks. All adjacent sills, frames, ledges, etc. will be wiped clean with a damp cloth during the glass cleaning process.

6. The Contractor will report any broken or missing glass to the

COR.

7. The Contractor is responsible for cleaning all areas at the entrance to the building. Glass doors and windows will be cleaned inside and outside (weather permitting).

Brass, Aluminum, Stainless Steel, and other Metal Surfaces

1. All solid nonferrous metal push plates, name plates, protective corner plates, stair railings, vestibule frames, historical markers, etc. will be cleaned and polished.

2. Metal polishes will not contain abrasives damaging to other surfaces.

Drinking Fountain 1. All porcelain and polished metal surfaces are to be disinfected.

2. The entire fountain and surrounding area will be free from streaks, dust, stains, spots, and all obvious soil.

Stairwell & Landings 1. All areas in the stairwell, landing, and elevator will be cleaned. This includes; floors, railings, and glass in doors.

2. Floors will be mopped and scrubbed or vacuumed, whichever is appropriate.

3. Any streaks, scuffs, spots, stains, dirt, etc. on walls are to be removed.

Bi-Annual Performance Requirements Standard Summary (Performed 1st Week In April and October)

Surveillance

Positive/Negative Incentive % for NOT meeting the Task

Carpet 1. Use a crevice tool to vacuum around the wall edges and around the edges of all furniture which is not easily moveable.

subject to visual checks by an assigned manager. Any discrepancies will

All complaints will be will result in more stringent and additional inspections.

All required services are performed and no more than (2) customer complaints are received per job. AQL 95%.

Low Dusting (7 feet and lower)

1. Low dusting is considered to be any surface equal to or below 7 feet from the floor.

2. Dust all horizontal surfaces such as windowsills, bookcases, shelves, cabinets, baseboards, doors, radiators, blinds, handrails, etc.

3. Dust furniture in all offices, including, but not limited to tops of high bookcases and top edge of privacy partitions. Also, EMPLOYEES WILL DUST

THEIR OWN DESKTOPS.

4. Accessible portions of heating units, air conditioner grills, fans, and radiators will be dusted.

5. Exhibits, display cases, pictures and plaques, bookshelves, and doors and walls will be dusted.

The Contractor will take extreme care to prevent damage, as some items are valuable and historic.

6. The Contractor will be liable for repairs of, or the assessed value for, replacement of any Government property damaged resulting from employee negligence during the dusting task.

Annual Performance Requirements Standard Summary (Performed On Anniversary of Contract Award)

Surveillance

Positive/Negative Incentive % for NOT meeting the Task

High Dusting 1. Dust furniture in all offices above the 6-foot level, including, but not limited to tops of high bookcases.

subject to visual checks by an assigned manager. Any discrepancies will

All complaints will be will result in more stringent and additional inspections

All required services are performed and no more than (2) customer complaints are received per job. AQL 95%.

Door and Door Frames 1. Dust top of door and door frame.

2. Clean with appropriate wood/metal cleaner and apply a good penetrating oil to the wood doors. Clean door frames with an appropriate cleaner for latex paint.

Blinds 1. Dust, clean and/or vacuum all window blinds. Vinyl blinds may require a liquid cleaner and blinds with fabric may require vacuuming. Clean in accordance with manufacturer’s recommendations by type of fabric or material.

Chairs 1. Vacuum all upholstered chairs.

2. Clean all vinyl covered chairs with an appropriate cleaner for vinyl.

3. Clean chair legs and/or pedestal bases on all the chairs in the office.

4. Wood chairs use oil, such as lemon oil.

Baseboards 1. Clean all baseboards with an appropriate cleaner.

Tile Walls 1. Clean Tile walls in restrooms with appropriate cleaner.