Attach. 5 - Past Performance Questionnaire.pdf

PRESENT/PAST PERFORMANCE QUESTIONNAIRE

LAUNDRY AND DRY CLEANING SERVICES

FAIRCHILD AFB, WA

SOLICITATION NO: FA462025RA902

1. Your assistance is respectfully requested in providing information on the below present/past performance questionnaire. The importance of your opinion cannot be overstated since this survey will measure the present/past performance of each prospective offeror for providing Laundry Services at Fairchild AFB, WA.

2. INSTRUCTIONS FORM COMPLETION: Please fill this questionnaire in by hand or electronically and email the results to Ms. Kathleen Rauch, at kathleen.rauch@us.af.mil and Mr. Brian Fernandez at brian.fernandez.5@us.af.mil. Email submissions are preferred but you can also return by mail to the following address:

92 CONS/PKA

Attn: Brian Fernandez 110 W. Ent St Fairchild AFB WA 99011

3. Please direct questions to Ms. Kathleen Rauch, at (509) 247-4865 kathleen.rauch@us.af.mil or Mr. Brian Fernandez at

(509) 247-4882 and brian.fernandez.5@us.af.mil. Your Participation is greatly appreciated.

4. PLEASE RETURN NO LATER THAN: 13 March 2025, at 10:00 AM (Pacific) Time) Section A: Contractor Information.

Contractor’s name and address:

a. Point of Contact:

b. Phone #:

c. Contract Number:

d. Project Title:

e. Period of Performance:

SECTION B: RESPONDENT INFORMATION

a. Respondent’s name and address: Organization:

Address:

City: State: _ Zip: _

b. Respondent’s Name and Title:

c. Signature:

d. Commercial Phone #: DSN Phone #:

Fax #: E-Mail:

e. Contract Type (i.e.: Firm Fixed Price):

f. Award Amount: $ Final Amount: $

g. What was the job title for this project?

mailto:nicholas.kortis.1@us.af.mil mailto:brian.fernandez.5@us.af.mil.

mailto:nicholas.kortis.1@us.af.mil mailto:brian.fernandez.5@us.af.mil

What were the scope and major functions performed under this contract?

For any ratings less than satisfactory rating, please provide explanation in Remarks section below.

1 2 3 4 5 Unsatisfactory Marginal Satisfactory Very

Good Exceptional

Performance does not Performance does not meet Performance meets Performance meets The Contractor’s performance meets contractual requirements and exceeds many (requirements) to the Government’s benefit.

The contractual performance was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

meet most contractual some contractual contractual contractual requirements requirements and requirements. The requirements. The and exceeds some to the recovery is not likely in contractual performance of contractual performance Government’s benefit.

a timely manner. The the element or sub-element of the element or sub- The contractual contractual performance being evaluated reflects a element contains some performance of the of the element or sub- serious problem for which minor problems for element or sub-element element contains a the contractor has not yet which corrective actions being evaluated was serious problem(s) for identified corrective actions. taken by the contractor accomplished with some which the contractor’s The contractor’s proposed appear or were minor problems for corrective actions actions appear only satisfactory which corrective actions appear or were marginally effective or were taken by the contractor ineffective. not fully implemented. was effective.

CONTRACTOR PRESENT/PAST PERFORMANCE EVALUATION

1. How flexible was the contractor in accommodating last minute requests and adjustments to the schedule?

5. 4. 3. 2. 1.

COMMENTS/REMARKS:

2. How well did contract personnel perform assigned duties?

5. 4. 3. 2. 1.

COMMENTS/REMARKS:

3. How well did the contractor meet timelines?

5. 4. 3. 2. 1.

COMMENTS/REMARKS:

4. Were the contract employees knowledgeable and experienced in their position?

5. 4. 3. 2. 1.

COMMENTS/REMARKS:

5. How well did the contractor correct deficiencies and valid customer complaints in a timely manner and pursuant to their quality control procedures?

5. 4. 3. 2. 1.

COMMENTS/REMARKS:

6. Was the contractor responsive to contract changes?

5. 4. 3. 2. 1.

COMMENTS/REMARKS:

7. How effective was the contractor in maintaining professional business relationships with customers and in resolving contract issues?

5. 4. 3. 2. 1.

COMMENTS/REMARKS:

8. How would you rate the contractor's overall performance?

5. 4. 3. 2. 1.

COMMENTS/REMARKS:

9. Were Contract Discrepancy Reports (CDR) issued, Yes/No Were they addressed appropriately? Yes/No If so, how?

10. Would you award another contract to this contractor? Yes/No Please explain in "remarks”.

REMARKS: