Attach 1. Performance Work Statement.pdf

PERFORMANCE BASED WORK STATEMENT (PWS)

FOR LAUNDRY AND DRY CLEANING SERVICES

AT

FAIRCHILD AFB, WA

06 December 2024

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Attachment 1 - Performance Work Statement

1. DESCRIPTION OF SERVICES. The Contractor shall provide laundry and dry-cleaning services for multiple locations on and near Fairchild AFB (FAFB), WA (see Appendix B for locations), in accordance with all federal, state, and local regulations, commercial standards and this Performance-based Work Statement (PWS). Services shall be performed at the Contractor’s facility, and include pick-up, delivery, cleaning, and repair of various items.

1.1. Scope of Work.

1.1.1. Laundered Items. All items being laundered shall be cleaned in accordance with required commercial standards. Items required to be packaged in bundles shall be bundled using commercial laundry packaging film and in quantities indicated by the using organization.

Note that some items are required to be on hangers. Turnaround times are identified in Appendix B.

1.1.2. Dry Cleaning. Dry cleaned items shall be packaged in bundles or hung on hangers depending on the customer’s needs. Turnaround times are identified in Appendix B.

1.2. Pick-up. The Contractor shall pick up at the designated pickup locations at the times identified in Appendix B. The Contractor shall provide bins for transfer of linen items from vehicle to pick-up points. Items are to be counted by designated Government personnel at pickup location and verified and serviced by the contractor at the contractors’ location. The Government count is the official count and will be verified by the contractor. The Contractor shall provide a delivery ticket reflecting all items. Item descriptions on delivery tickets must match item descriptions in Appendix A. A copy of the contractor-provided delivery ticket will be retained by the Government, at each location. The delivery ticket shall indicate the date and time of pick-up/delivery, government’s listed amount upon pick-up and contractor’s listed amount upon delivery. Additionally, these delivery tickets shall be scanned and forwarded to the Contracting Officer’s Representative (COR) no later than the last day of the month by close of business.

1.2.1. Delivery. The Contractor shall deliver serviced items to the designated facilities at the locations and times identified in Appendix B. The Contractor shall provide bins for transfer of linen items from vehicle to drop-off points. The Contractor shall annotate the delivery ticket with the number of items delivered, along with the date and time of delivery. Any shortages shall be annotated on a separate delivery ticket and shall be delivered on the next scheduled delivery day.

A copy of the delivery ticket will be retained by the Government at each location.

1. 3. Repairs. The Contractor shall repair serviceable items using thread and material of the same quality, compatible color, color fastness, and texture as that used in manufacture of the articles. (See Appendix C for repair workload data). Any items determined unserviceable or

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irreparable, shall be returned in a separate bundle and marked as such. All repairs shall be returned within one week after pick-up on the next week’s scheduled delivery day. The Contractor shall accomplish the following common repairs at no additional cost to the government: replacing buttons, repair/replace zippers (clothing and sleeping bags), repair of open seams/tears/holes smaller than 3 inches, and repair of drapery pleats. For extensive repairs, the Contractor shall contact the COR. Upon approval, the COR will ask the Contractor to provide a price quote. The Contractor shall not perform the repair before approval is granted.

1.4. Rework. The contractor will clean items returned for re-performance at no additional cost to the government, items shall be returned to the government NLT next scheduled delivery day.

If an item has a stain that cannot be removed, after a second cleaning, the item will be returned, wrapped separately with the item name and why it’s being returned written on a separate piece of paper.

1.5. Losses. The contractor will pay an equitable replacement cost for items reasonably determined to have been lost, damaged or destroyed while in the contractor's possession. The government will notify the contractor within 24 hours of delivery of missing or damaged articles in that delivery. If the contractor disputes the government’s claim, the CO will determine the circumstances and validity of the claim against the contractor. If the CO determines the article(s) to have been lost or destroyed while in the contractor's possession a determination will be made of fair replacement value and given to the contractor. The contractor will reduce his next invoice by the amount of the determination and annotate in the invoice description.

1.6. Hazardous Contaminants. Some items may contain hazardous contaminants. Examples are JP-8 jet fuel and diesel fuel. Items labeled for “Training Purposes Only” present no hazard and are merely simulated as biological, radiation or chemical hazard. The government will place all items with hazardous contaminants in a separate bag and clearly label what is in the bag before turning in for cleaning.

2. SERVICES SUMMARY. The Services Summary provides a synopsis of the key performance objectives that relate directly to standards of performance required to meet mission needs. The performance threshold briefly describes the minimum acceptable overall levels of service required for each level of service. These thresholds are critical to mission success.

PERFORMANCE

OBJECTIVE

PWS PERFORMANCE

THRESHOLD

Remedy

All items are clean, sanitary, and properly packaged in accordance with commercial standards and this PWS.

Para 1. - 1.2. Lot 1: Laundry - No more 1% of items returned for re-performance per month

Lot 2: Dry Cleaning – No more 1% of items returned for re-performance per month

Re-perform and return NLT next scheduled delivery date in accordance with Appendix B.

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All items meet the turn-around delivery as required by the PWS

Appendix B and Para 1.1 – 1.5

No more than 1% of “*priority” items returned late per month

No more than 1% of items shall be lost, damaged or destroyed per month

Corrective Action Plan will be provided to CO for approval, outlining correct action

Contractor meets the required pick-up/delivery schedule

Appendix B No more than two customer complaints for pick-up/deliveries outside of the required schedule per month

Corrective Action Plan will be provided to CO for approval, outlining correct action

3. GENERAL INFORMATION.

3.1. Hours of Operation. Normal hours of operation are 0700-1630, Monday through Friday, excluding federal holidays. The following federal holidays are observed:

January 1 New Year’s Day 3rd Monday in January Martin Luther King, Jr. Day 3rd Monday in February President’s Day Last Monday in May Memorial Day June 19 Juneteenth July 4 Independence Day 1st Monday in September Labor Day 2nd Monday in October Columbus Day November 11 Veteran’s Day 4th Thursday in November Thanksgiving Day December 25 Christmas

3.1.1. Base Closures. Some activities may not be available on AMC Family days or other base closure (Down) days. The government will communicate these days to the contractor at least seven

(7) days in advance along with which activities will be affected. For weather delays the contractor shall call the FAFB Snow Line: 509-247-5100, and follow reporting instructions

3.2. Delivery Schedule. The current pick-up/delivery schedule is attached in Appendix B. The contractor shall provide a delivery schedule to the Contracting Officer prior to performance for acceptance. Any changes thereafter shall be coordinated in writing with the COR.

3.2.1. Federal Holidays. If a scheduled pick-up or delivery falls on an observed Federal holiday, service shall be performed on the next workday, (i.e., if a holiday falls on a Monday, service shall be performed on Tuesday). The only exception is Thanksgiving, in which case pick-up and delivery shall occur on the preceding Wednesday.

3.3. Quality Control. The Contractor shall utilize their internal Quality Control (QC) processes in the performance of this contract. Should there be repeated unsatisfactory performance, the COR may request a copy of the contractor’s QC plan to determine if it is

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sufficient for the services being provided.

3.4. Environmental Management. The government encourages the contractor to implement sustainable practices that will minimize the environmental impacts through the implementation and use of green products and other sustainable practices such as: water and energy conservation, heat and water reclamation processes; and the implementation of cleaning practices that use non-toxic cleaning agents rather than toxic solvents.

3.5. Continuation of Mission Essential Functions. IAW DoDI 1100.22 Policy and Procedures for Determining Workforce Mix and any applicable USAF DAF implementation, unless otherwise directed by an authorized government representative, it is determined that Lodging and Alert Facility laundry and dry-cleaning services under this PWS are considered mission essential during a crisis.

3.6. Invoicing. Instructions are provided in the Wide Area WorkFlow Payment instructions clause, 252.232-7006. The contractor will ensure the COR and the Contract Specialist are identified in the Wide Area Workflow (WAWF) system to received email notifications when invoices are submitted

3.7. NAF Invoicing. NAF payment and invoicing instructions are located in Attachment 3 of the basic contract. In addition, the contractor will provide the COR email notifications for invoices separately provided to the Non-Appropriated Funds (NAF) Accounting Office.

3.8. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned or privately-owned vehicle while on FAFB.

3.9. Reporting Requirements. Contractor personnel shall report any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information to the Law Enforcement (LE) Desk at (509) 247-5494.

3.10. Personnel Appearance. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract.

This shall be accomplished through the wear of distinctive clothing, bearing the company name or logo that is visible at all times. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

3.11. Restrictions. The government is authorized to restrict the employment under the contract of any contractor employee or prospective contractor employee, who is identified as a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation and its population.

3.12. Photography. The use of photography/videos is prohibited when on Fairchild AFB premises, unless properly authorized by the 92 ARW Public Affairs Office and deemed

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necessary to execute this contract.

APPENDICES.

Appendix A – List of Items To Be Cleaned Appendix B – Current Pickup/Delivery Schedule Appendix C – Repair Workload Data Appendix D – Acronyms and Publications Appendix E – Customer Complaint Record

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APPENDIX A

List of Items To Be Cleaned

Main Base - Items to be laundered or dry cleaned:

Item Press Hanger Wrapped Package Aprons X X X 5/pg

DV Chef Coats X X X 5/pg Bag, Canvas X Each Bag, Modular Rolled Bath Towel X 10/pg Bivey Cover X Each

Blanket X Each Blanket, Aircraft

X 10/pg

*Cloths, Alter X X X Each

*Coveralls, Utility, Blue

X 5/pg

*Coveralls, Utility, White

X 5/pg

Covers, Headrest

X 20/pg

Crib Blanket X Each Crib Sheet X Each

Crib Mattress Pad

X Each

Flack Vest X X

Gloves/ Mittens, Wool

X 10/Each

Gloves, Ceremonial

X X Pair

Hand Towel X 20/pg Hat, Chef X 5/pg Hot Pad X Each10/pg

Laundry Bag, Cotton

X 5/pg

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Main Base (Cont.) - Items to be laundered or dry cleaned:

Item Press Hanger

Wrapped Package Mattress Pad X Each

Mattress Protector

X 10/pg

Mattress Pillow Top

X Each

Napkins, Cloth

X X X 10/hgr

Oven Mittens X 10/pg Pillow X Each

Pillow Case X 20/pg Pillow

Protector X 20/pg

Pillow Sham X 20/pg Pillow

Decorative X Each

*Robes, Alter X X X Each Seat Cover, Aircraft, 4 piece

X Set

Sheet, Fitted X 10/pg

Sheet, Flat X 10/pg Sleeping Bags Rolled

Sleeping Bags, Extreme Cold

Rolled

Tablecloths X X X Each

Table Runner X X X Each

Table Skirts X X Each Towels, Kitchen

X 10/pg

Wash Cloth X 25/pg

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Main Base (Cont.)- Items to be Dry Cleaned or dry cleaned:

Item Press Hanger

Wrapped Package Bedspread X Each Drapery, Lined, Pair X X Each

Drapery, Sheer, Pair

X X Each

*Flag, Ceremonial, w/ Fringe

X X X Each

*Flag, Nylon X X X Each *Flag, Internment, Cotton

X X X Each

*Jacket, Dress Blue

X X X Each

*Light Weight Coat, Blue

X X X Each

*Long Sleeve Shirt, Blue

X X X Each

Mittens X Pair *Pants, Dress

Blue X X X Each

Pants, Thermal, Bunny

X X Each

Parka, Heavy, Long w/fur

X X Each

Parka, Heavy, Short w/fur

X X Each

*Short Sleeve Shirt, Blue

X X X Each

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SERE -Items to be laundered or dry cleaned:

Item Press Hanger Wrapped Package *Sleeping Bags Rolled *Sleeping Bags, Extreme Cold Rolled

Bivey Cover (waterproof sleeping bag cover) X Each

*Field Jacket X 5/pg Liner, Field Jacket X 5/pg

Gortex Uniform, Whole X

Khaki Uniform, Whole X X

*Flight Suits X Each

*Suits, Resistance Training X Each

Laundry Bag, SERE Marked X Each

Tiger Stripped Uniform, Whole X

Poncho Liner X Each Compression Sack X Each

Hood Each Blanket X 5/pg Poncho X Each

Ski Mask, Wool Each Mittens X Pair

* Asterisk denotes “priority” items (ref. Services Summary/Threshold).”

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APPENDIX B

Current Pick-up/Delivery Schedule

Location Available Pick-up and Drop-off Days

Time Turnaround Time

Central Linen Exchange

- Bldg 2447

Tuesday; Thursday 0800 – 1000 1 week

Fairchild Inn *

- Bldg 2392: 1st floor hallways, east-end

- Bldg 2399:

Housekeeping Room

- Bldg 6130: TLF

Duplex

Monday; Tuesday;

Wednesday; Thursday;

Friday

0730 – 1200 24 hours

Alert Facility **

- Bldg 2080

Tuesday; Thursday 0730 – 1000 48 hours

Survival Inn (SERE) *

- Bldg 1252, Room

Monday; Tuesday;

Wednesday; Thursday;

Friday

0730 – 1200 24 hours

Survival Supply/Resistance Training Lab (SERE)

- Bldg 1249

Monday; Friday / Wednesday; Friday

0800 – 1000 1 week

SERE Dorms

- Bldg 1250, Room

B105

Tuesday; Friday 0730 – 1200 1 week

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APPENDIX C

Repair

Workload Data

Common Repairs Average repairs per year Replacement of zippers (clothing) 10 Replacement of zippers (sleeping bags) 15 Replacement of zippers (field jackets) 10 Repair of open seams, tears, and holes 4 Repair of drapery pleats 4 Button Repair 20

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APPENDIX D

Acronyms and Definitions

D.1. Acronyms:

AFB Air Force Base AMC Air Mobility Command ARW Air Refueling Wing CO Contracting Officer COR Contracting Officer’s Representative DV Distinguished Visitor FAFB Fairchild Air Force Base IAW In Accordance With LE Law Enforcement NAF Non-Appropriated Funds NLT No Later Than PWS Performance Work Statement QC Quality Control WA Washington WAWF Wide Area Workflow

D.2. Publications

PUBLICATION TITLE DATE

DoDI 1100.22 Policy and Procedure for

Determining Workforce Mix 1 December 2017

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DATE:

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT:

ACTION TAKEN BY CONTRACTOR:

Continue on the next page

CONTRACT REFERENCE:

COR VALIDATION/REMARKS:

APPENDIX E

Customer Complaint Record

ORGANIZATION:

BUILDING:

COR:

PHONE:

EMAIL:

CONTRACT #:

NATURE OF COMPLAINT:

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CUSTOMER COMPLAINT

RECORD

Continued from Page 1

CO COMMENTS:

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