ATTACH 4 QASP_ICIDS.docx

Quality Assurance Surveillance Plan (QASP) Tobyhanna Army Depot ICIDS Support Services

1. Objective. This Quality Assurance Surveillance Plan (QASP) has been developed and will adhere to Performance-Based Services Acquisitions (PBSA) guidelines. This QASP will be used by Contracting Officer’s Representative (COR) to evaluate and document the Contractor’s performance for maintenance of the Integrated Commercial Intrusion Detection System IV security alarm system and associated software at Tobyhanna Army Depot. The QASP provides the Contracting Officer Representative (COR) an effective, systematic instruction that describes how surveillance will be performed in accordance with the Performance Objectives (POs) contained in the Performance Requirements Summary (PRS) within the Performance Work Statement (PWS).

2. Multi-Functional Team Members & their Responsibilities. The members of the ICIDS Support Services MFT are:

2.1. Contracting Officer’s Representative (COR)/Customer: For this requirement, the customer is the technical subject matter expert and the COR. The COR is responsible for monitoring, assessing, recording and reporting on contractor compliance with the terms and conditions of the contract. The COR will have primary responsibility for completing quality assurance monitoring forms that will be used to document the inspection and evaluation of the contractor’s performance. The COR will maintain surveillance documentation, notify the Contracting Officer (CO) of any significant performance deficiencies and recommend improvements to the QASP and PWS throughout the life of the acquisition. See also the COR Designation Memorandum for further clarification of COR duties and responsibilities.

2.2. Contracting Officer (CO): Has overall responsibility for overseeing the contractor’s performance in the areas of contract compliance, contract administration, cost control and property control; reviewing the COR assessment of the contractor’s performance; and serves as a liaison between the COR and the contractor. The CO is the only person with the authority to direct the contractor in the performance of their duties under the contract and to make interpretations of and changes to the contract. The CO will facilitate Multi-Functional Team meetings.

3. Performance Assessment. The following Performance Requirements Summary outlines the defined performance objectives for this acquisition with the corresponding goal performance thresholds:

Performance Objective

PWS

Paragraph

Method of Surveillance

AQL/Performance Threshold

Incentive

PO-3 Equipment Maintenance/Repair

Rating

Performance Objective

PWS

Paragraph

Method of Surveillance

AQL/Performance Threshold

Incentive

Rating

PO-5 Service Calls.

Phone Response

Rating

3.1. The method(s) of surveillance for each performance objective is as follows:

3.1.1 100% Inspection is defined as inspecting a performance objective every time it occurs. This is an appropriate surveillance method only when contract requirements: (1) have especially critical impact on mission accomplishment or safety, (2) occur infrequently, or (3) have stringent requirements.

3.2. Acceptable Services. Acceptable services will result in the COR accepting the invoice in Wide Area Workflow (WAWF). COR reports need to document and support the assigned rating.

3.2.1. Unacceptable Services. The COR shall determine the cause of contractor unacceptable services and document findings in the applicable COR report for that surveillance period.

3.2.1.1. If any government action, or lack of action, caused or contributed to the unacceptable performance, the performance will not be counted against the contractor. The COR will take steps to ensure the government does not interfere with the contractor’s performance in the future.

3.2.1.2. If contractor caused, the COR shall document the occurrence in accordance with (IAW) the methods of surveillance and procedures outlined in this QASP. IAW contract terms and conditions, the government reserves the right to inspect any services that have been tendered for acceptance. The Government may require re-performance of nonconforming services at no increase in contract price. If re-performance will not correct the defects or is not possible, the government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. Disputes between the COR and the contractor on the validity of a performance assessment shall be referred to the Contracting Officer.

4.0 CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM (CPARS)

4.1. CPARS is a web-enabled application that collects and manages a library of automated contractor report cards. CPARS data can be used to effectively communicate contractor strengths and weaknesses on a given contract during a specific period of time. The CPARS assesses a contractor’s performance and provides a record, both positive and negative, on a given contract during a specific period of time. Each assessment must be based on objective (or measurable subjective) data.

All CPARS information is treated as “For Official Use Only/Source Selection Information” in accordance with FAR 3.104 and the DoD Guide to Collection and Use of Past Performance Information. Access to the CPARS Automated Information System (AIS) is restricted to those individuals with an official need to know.

A copy of the monthly status report shall be provided to the Contracting Officer. Issues and concerns that cannot be resolved at the working level or which impact on contractual requirements shall be reported to the Contracting Officer for resolution and contractual action.

4.2. The COR is designated as Assessing Official Representative for the CPARs assessments. Each Year, by 30 Oct, the COR shall complete an assessment of the contractor’s performance for the previous fiscal year. The COR shall use the Monthly Evaluations as the basis for the Yearly Assessment.