Attach_4_-_Customer_Reference_Form.docx
DOCX document 25 KB Posted
- Attached to
- Cal Fire Firefighter Helicopters
- Solicitation number
- 0000000119
- Issued by
- California
About this file
This is a Customer Reference Form template issued by the Department of General Services Procurement Division as Attachment 4 to Solicitation 56905 for Firefighter Helicopters, Event ID #0000000119, Addendum #3. The form requires bidders to submit three completed customer references from contracts within the past five years, which must be completed and signed by the customer, not the bidder.
The form contains a rating system with five performance levels ranging from Unsatisfactory (1) to Exceptional (5), evaluating ten specific factors across five categories: Timeliness, Contract Management, Quality, Ordering, and Customer Satisfaction. Each reference must provide detailed ratings on aspects including delivery timing, product availability, on-site assistance, account management, service quality, value-added services, ordering systems, reporting capabilities, and overall satisfaction. Written explanations are mandatory for any ratings of 1 or 5.
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Other files
| File | Type | Posted |
|---|---|---|
| Attach_5A_-_CUF_Form.doc | DOC document | |
| Attach_2_-_1520-3093r2.pdf | ||
| QA_Set__1.pdf | ||
| QA_Set__4.pdf | ||
| QA_Set__3.pdf | ||
| Add.__6_-_Cal_Fire_Helicopters_IFB.pdf | ||
| Attach_12_-_Performance_Bond_Document.pdf | ||
| Attach_1_-_Cost_Worksheet.xlsx | XLSX spreadsheet | |
| QA_Set__2.pdf |
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Text version
Solicitation 56905
Department of General Services Firefighter Helicopters Procurement Division Attachment 4 Event ID #: 0000000119 Addendum #3
CUSTOMER REFERENCE FORM
Bidders must submit three (3) completed Customer Reference Forms with their submittal as described in IFB, Section 41, Customer Reference. Refer to requirement for detailed instructions. References MUST be completed and signed by the customer, not the bidder.
Contractor’s (Bidder) Name:
Agency Name (Bidder’s Customer):
Contract Number:
Contract Duration (must be within the last 5 years):
Dollar Amount of Contract:
N/A for this contract
Products/Services Provided:
Customer (Bidder’s Customer) Contact Name and Title:
Customer Phone Number:
Customer Fax Number:
Customer E Mail Address:
Ratings: Please summarize contractor performance and circle in the column on the right the number which best corresponds to the performance rating for each question. If the score is either 1 or 5, provide an explanation.
Please follow the rating guidelines below for description of rating scale:
Rating Guidelines and Description of Rating Scale:
| Exceptional | (5) |
| Best-in-class performance. Performance met all contract requirements and exceeded several to the customer’s benefit. No issues were encountered. |
| Very Good | (4) |
| Performance met all contract requirements and exceeded some to the customer’s benefit. There were a few minor issues, which were negligible. |
| Satisfactory | (3) |
| Performance met contract requirements. There were some minor issues, and corrective actions taken by the contractor were acceptable. |
| Marginal | (2) |
| Performance did not meet the contractual requirements. There were issues, some of a serious nature, for which corrective action was only somewhat effective. |
| Unsatisfactory | (1) |
| Performance did not meet contractual requirements. There were serious issues and the contractor’s corrective actions were ineffective. |
Factors Rated
| Questions |
| Comments |
(continue on additional sheets if desired) Mandatory if score is either 1 or 5 Rating
| Timeliness |
| 1. How would you rate the contractor’s ability to deliver on time? |
2. How would you rate the contractor’s product availability and fill rate?
3. How would you rate the contractor’s turnaround time when contacted to provide on-site assistance?
| Contract Management |
| 4. How would you rate the experience of the contractor in managing large accounts? |
5. How would you rate the service provided by the contractor’s assigned Contract Administrator and/or Project Manager?
| Quality |
| 6. How would you rate the quality of the contractor’s value-added services (maintenance, warranty coverage, etc.)? |
7. How would you rate the performance of contractor’s products compared to that of its competitors?
| Ordering |
| 8. How would you rate the contractor’s ordering system (in person, web-base, email, fax, phone)? |
| Reporting |
| 9. How would you rate the contractor’s ability to provide any type of reports in an accurate and timely manner? |
| Customer Satisfaction |
| 10. How would you rate your level of overall satisfaction with the contractor? |
Rater’s Signature: Date:
Page 2 of 2 REV 2/17/2016
File details come from the government source that posted it. Updated .