Attach 0004 QASP PRS 27NOV24.pdf

QASP dated 27-NOV-2024

Quality Assurance Surveillance Plan And

Performance Requirements Summary For Ammunition Supply Point (ASP)/ Theater Storage Area (TSA) 3.0 W519TC-25-R-0001

DATE:

27 NOV 2024

Summary of Changes

Revision History

REV Description of Change Author/ Editor Effective Date

Table of Contents

1.0 Overview

2.0 Quality Assurance

3.0 Employee Qualifications

4.0 Documentation Requirements

5.0 Surveillance Documentation

6.0 Unacceptable Performance

7.0 Revisions

Performance Requirements Summary

1.0 OVERVIEW

1.1 Purpose: This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing the Performance Work Statement (PWS) for Ammunition operations at any contractor facilitated locations awarded from solicitation W519TC-25-R-0001. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Performance Requirement Summary (PRS) in the support contract.

1.2 The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

1.3 The Contractor shall operate the Camp Arifjan and TSA ammunition complex providing support to customers throughout the AOR. Operations shall be performed IAW standards contained in all DOD, DA and local procedures, policies, and regulations.

1.4 The purpose of the Ammunition Supply Point (ASP) and Theater Storage Area (TSA) is to provide Class V Munitions Supply Support for all ammunition stocks accounted for by the 1st Theater Support Command (TSC) to U.S. Military/Government component, Department of Defense (DOD) agencies and, as required, Coalition Forces in the Central Command (CENTCOM) Area of Responsibility (AOR). The Contractor shall provide the services, resources, and management for Accountability (SAAS), Reclamation (TARF), Surveillance, assist the Accountable Officer with preparing the Audit packets and Shipment of Class V operations at the Camp Arifjan ASP. The 1st TSC shall manage the ammunition assets through its subordinate units providing priorities and tasks that need to be accomplished.

The transportation of ammunition to and from the ASP/TSA, including convoy security, shall be provided by and funded through the Government or from Assistance in Kind (AIK) agreements with the State of Kuwait. The USG will be responsible for Receipts (to include QAV's), Turn-Ins, ASP-TSA & Residue Storage Operations

1.5 The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.

1.6 In this contract, except where otherwise identified, the quality control program is the driver for the product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program accepted at the beginning.

of the contract provides the measures needed to lead the contract to success.

1.7 Once the quality control program is accepted, careful application of the process and standards presented in the remainder of this document shall ensure a robust quality assurance program.

1.8 Quality Assurance oversight is critical to successful contract administration. The Quality Assurance Representative (QAR) conducts independent examinations and reviews of contractor services and products in accordance with requirements outlined in the contract. The QAR interfaces with the contractor's personnel, Contracting Officer Representatives (CORs) and customers on a routine basis.

1.9 Documentation of contractor conformance or non-conformance to both requirements and applicable contractor internal control policy remains a key and essential strategy to sustaining desired contractor behavior and performance. The information documented by the QAR is integral to providing feedback on contractor performance at scheduled evaluation and award fee determination boards.

1.10 Quality Assurance Specialist (Ammunition Surveillance) (QASAS): Each service provided under this contract is subject to Government inspection by QASAS before, during, and after completion of the service. The Government program is not a substitute for quality control by the Contractor. QASAS are the Government’s ammunition/explosives subject matter experts with the finial say as to regulatory Correctness/authority. QASAS have the sole responsibility for the condition coding of all Class V and related materials.

2.0 Quality Assurance

2.1 Purpose. This section details the method to be used in verifying contractor compliance with the contract requirements. The key elements of this process are the contractor’s quality control program and government identified high risk and critical operational requirements.

2.1.1 Although the PRS contains only those items considered most important for mission accomplishment, the government retains the right to inspect all requirements of the contract. COR personnel may choose to periodically inspect requirements not listed on the PRS. Non-conformance with any contract requirement, whether specifically addressed in the PRS or not, is a “defect”. The preferred course of action upon discovery of unacceptable service is to require the contractor to re-perform at no additional cost to the government. If the contractor’s re-performance does not meet the threshold in the PRS or the quality stipulated in any other part of the contract, COR personnel would notify the contracting officer immediately.

2.2 Surveillance Approach. The intent of the surveillance approach is to gain confidence in the contractor’s way of doing business and then adjusting the level of oversight to a point that maintains that confidence. With this intent, the surveillance approach may not be one that says the same throughout the duration of the contract. All government evaluators should be prepared to periodically update the surveillance approach as required.

2.3 Surveillance Folder. A surveillance folder must be developed and maintained to accomplish contract quality assurance for a performance requirement. The folder is typically contained in a hardcopy but may be maintained in a computer database provided.

that there is adequate back up of the data to preclude accidental loss. The surveillance folder must contain the following sections but may contain any other sections or information that the COR finds useful.

2.3.1 Section 1. Quality Assurance Surveillance Plan.

2.3.2 Section 2. Contractor’s Quality Control Plan.

2.3.3 Section 3. Activity Log. DA Form 5476-R (Surveillance Activity Checklist), conversations or meetings with the contractor, notes, and comments.

2.3.4 Section 4. Contract.

2.3.5 Section 5. Records. A section used for filling all documentation associated with contact quality assurance, e.g. discrepancy reports (both active and resolved), DA Form 5477-R-Customer Complaint forms, correspondence, receiving report inputs, letters of interpretation from the contracting officer, etc.

3.0 Contractor Key Employee Qualifications.

3.1 Project Manager: Minimum (12) twelve years’ experience in ammunition operations.

Within the last ten (10) years, six (6) of those years he/she must have supervised a minimum of twenty-five (25) personnel in logistics operations. Must have a working knowledge of automated data processing systems and within four (4) months of hiring, be thoroughly proficient in SAAS data interpretation and functionality. Must be able to obtain and maintain a Secret security clearance. The Project Manager must be fluent in speaking and writing the English language.

3.2 Operations Manager: Minimum eight (8) years’ experience in ammunition specific operations. Within the last eight (8) years, five (5) of those years he/she must have supervised a minimum of twenty personnel in logistics operations. Within the past five (5) years he/she must have worked at an ammunition supply point for a minimum of one year. Must have working knowledge of automated data processing systems and within four (4) months of hiring and be thoroughly proficient in SAAS data interpretation and functionality. Must be able obtain and maintain a Secret security clearance. The Operations Manager must be fluent in speaking and writing the English language.

3.3 Training Specialist: Experience in munitions supply operations, be thoroughly familiar with ammunition and explosives training requirements and regulatory guidance.

Must be able to develop a training curriculum and provide the training necessary to ensure acceptable employee performance IAW the contract specifications. The Training Specialist must be computer literate and fluent in speaking and writing the English language.

3.4 Safety Manage Coordinator: Minimum of five (5) years’ direct experience in occupational and industrial safety. Knowledge of explosive safety, health and safety plans, proper munitions storage procedures, vehicle safety, and material.

3.5 Area Supervisor: Minimum of six (6) years’ experience total in ammunition operations.

Minimum of three (3) years supervisory experience in ammunition operations during that timeframe he/she must have been overseeing a minimum of seven (7) personnel in ammunition operations. Within the past seven (7) years he/she must have worked at an ammunition supply point for a minimum of one year. Minimum of three (3) years ammunition operations supervisory experience overseeing at least seven (7) individuals and six (6) years overall experience in ammunition supply operations with experience in munitions supply point operations and procedures within the past seven (7) years. Must obtain and maintain a current operator’s license for warehouse forklifts and other ASP/TSA equipment necessary for the operation. The Area Supervisor must be fluent in speaking and writing the English language.

3.6 Team Leader: Minimum of four (4) years’ experience in munitions supply point operations and procedures. Must have a working knowledge of the operation for which they are responsible. Must have skill sets to enforce all Class V regulatory requirements. Must obtain and maintain a current operator’s license for warehouse forklifts and other ASP/TSA equipment necessary for the operation. The Team Leader must be fluent in speaking and writing the English language.

3.7 SAAS Supervisor: Minimum of five (5) years’ experience in ammunition stock control operations and ammunition supply operations; with experience in munitions supply point operations and procedures within the past five (5) years. Must have a minimum of two (2) years supervisory experience and be able to obtain and maintain a secret security clearance within 1 year of hiring. Must have a thorough knowledge of ammunition accountability and operations. Must be capable of input and retrieval of data from the Stock Control System and have the ability to generate/produce data and reports needed for all required operations.

Must remain current with new and changing functions of the SAAS system and must train on new supply systems as directed by the Government, if SAAS is replaced or modified. The SAAS Supervisor must have a thorough knowledge of read/write capability through the SAAS Standard Army Management Information Systems (STAMIS). IAW Field Manual (FM) 4-30.13, Chapter 6, the SAAS Supervisor shall have working knowledge of SAAS. Working knowledge is defined as having the capability to perform and manage all the functions associated with the SAAS application IAW all applicable regulations. The SAAS Supervisor must be fluent in speaking and writing the English language.

3.8 SAAS Operator: Must have knowledge of ammunition accountability operations and capable of input and retrieval of data from SAAS. Must have the ability to generate/produce data and reports needed for all required operations. Must remain current with new and changing functions of the SAAS system and shall train on new supply systems as directed by the Government if SAAS is replaced or modified. The Government can request reports or information from the SAAS operator at any time during duty hours. The SAAS Operator must have a thorough knowledge of read/write capability through the SAAS STAMIS. The Contractor shall ensure that the SAAS Operator is fluent in the English language. Also, each SAAS Operator must be able to perform and manage all the functions associated with the SAAS application, and at a minimum, the SAAS end user manual. The SAAS Operator will be subject to functions capability testing administered by the Government, AO, COR/ACOR, 1st TSC or SAAS Supervisor at any time that the individual’s performance warrants it.

3.9 Warehouse Specialist: With training, shall be capable of performing a variety of Class V warehousing duties that require an understanding of established storage plans and procedures. With training, shall be capable of: verifying materials against receiving documents noting and reporting discrepancies and obvious damage; routing material to prescribed storage locations; stocking, stacking or palletizing materials; rearranging and inventorying stored materials; examining stored materials and reporting deterioration and damage; removing material from storage; and issuing material upon receipt of proper documentation. Must be able to lift and carry a minimum of 40 lbs. Must obtain and maintain current operator’s license for warehouse forklifts and other ASP/TSA equipment necessary for the operation. Although the warehouse specialists are identified as key positions, resumes are not required to be submitted.

4.0 DOCUMENTATION REQUIREMENTS.

4.1 General. Documentation is required to record, evaluate, and report contractor’s performance. This documentation provides the Procuring Contracting Officer (PCO) with contractor status as it applies to the performance criteria.

4.2 Performance Meetings. Performance meetings may be held or as requested by the contracting officer, COR personnel, or the contractor. COR personnel are required to attend these meetings. Notes will be taken by the COR and will be sent to all parties present at the meeting within 48 hours.

4.3 DA Form 5476-R (Surveillance Activity Checklist). You will use this checklist for those required services which cannot be feasibly surveyed using random sampling techniques. Such requirements include those, which occur infrequently or are not important enough to monitor on a regular basis. The following items are normally listed on the DA Form

5476-R: the required service, the PWS paragraph number, method of surveillance, and compliance entries such as dates or noteworthy actions.

5.0 Surveillance Documentation.

5.1 DA FORM 5476-R. COR personnel must document surveillance accomplished on a DA Form 5476-R. Documenting surveillance is a major importance. The contracting officer cannot properly administer the contract without documentation of actual surveillance. All documentation resulting from surveillance becomes a permanent part of the contract file.

COR personnel must provide all surveillance documentation to the contracting officer no later than 5 working days following the month in which the actual surveillance took place for inclusion in the official contract file. All surveillance documentation must be reviewed, signed and dated by the COR prior to submission to the contracting officer.

5.2 Monthly Reports. On a monthly basis, the CORs are required to provide a DA Form 5476- R to the COR detailing the results of critical requirement verifications. The CORs may employ a by exception reporting technique in that only those items that are above or below satisfactory must be reported; all else is assumed to be satisfactory.

6.0 Unacceptable Performance.

If the number of complaints/defects exceeds the performance threshold for any item in the PRS, personnel will determine the possible cause of this unacceptable performance.

Government-caused complaints/defects shall not be counted against the contractor. The same applies to any other requirement of the contract when Government-caused complaints/defects are the cause of the unacceptable contractor performance. If the contractor’s performance is judged unacceptable on the PRS items or any other requirement of the contract by the COR personnel, COR personnel will inform the contractor’s on-site representative, and request their signature and date of surveillance on documentation acknowledging notification. If the on-site contractor representative refuses to sign, COR personnel shall annotate on the documentation the date and time of notification and name of the representative and their refusal to acknowledge. If the contractor disputes the results of surveillance, COR personnel must refer the contractor to the contracting officer for resolution. The COR shall notify the contracting officer for appropriate action in accordance with FAR 52.212.4, Contract Terms and Conditions- Commercial Items (May 1997) or the appropriate Inspection of Service clause, if any of the below service area exceed the performance threshold.

7.0 Revisions. Revisions to this QASP are the joint responsibility of the functional area, QASAS, and the contracting officer. However, as a result of partnering with the contractor, surveillance checklists may be revised by COR, QASAS and contractor personnel. The contracting officer must approve the revision in writing before being used by COR personnel.

Types of Surveillance to select from:

RANDOM SAMPLING: Appropriate for frequently recurring tasks. Evaluate randomly selected samples of the lot to determine the acceptability of the entire lot.

RANDOM INSPECTION GUIDE: Method of surveillance, lot size, sample size, performance requirement, sampling procedure, inspection procedure.

100 PERCENT INSPECTION: Appropriate for tasks that occur infrequently. Inspect and evaluate performance each time task is performed.

PERIODIC SURVEILLANCE: Evaluation of samples selected on other than 100% or statistically random basis, i.e., monthly, quarterly, semi-annually etc.

CUSTOMER COMPLAINT: Complaints must be validated.

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Although the PRS contains only those items considered most important for mission accomplishment, the government retains the right to inspect all requirements of the contract.

Performance

Objective (PWS Ref.)

Standard

Acceptable

Quality Level

Method Of Surveillance

2.4 & 2.5

The Contractor shall ensure all contract personnel entering the ammunition area and working with munitions are well trained meeting all DoD and DA training requirements.

0% deviation from Standard

Random Sampling

2.6

The Contractor shall prepare Internal and external SOPs covering the overall operation. The contractor shall also prepare an SOP for every ammunition maintenance operation IAW DA and AMC requirements. The SOPs will include flow charts and risk assessments. Each SOP must be reviewed and approved by the Government. The contractor shall review and receive government review and approval at a frequency identified by regulatory requirements. The Contractor shall update the SOP more frequently at the request of the Government, or when substantive changes would warrant an earlier revision.

2% deviation from

Random Sampling

2.10

The Contractor shall maintain all Government Furnished Equipment in good condition meeting all DA requirements.

i.e., Load testing.

0% deviation from Standard

Periodic

2.15.2

The Contractor shall perform all stock control functions associated with the SAAS application. All accountable stock records will be generated from the SAAS database, and no other documentation will be filed with stock records for accountability unless documents are directly related to the accountability, shipment, or receipt of stocks. All stock records shall be maintained in the Stock Control area. Ammunition Transaction Posting. The Contractor shall post all transactions IAW applicable regulations. Government Augmentation. The Government n including ammunition accountability, Stock.

Control (SAAS) as needed)

0%

2.16

Inventories and Adjustments. The Contractor shall perform SAAS related functions only related to Inventories (i.e., selecting assets, generating count/control sheets, entering data related to counts, etc.) The USG is responsible for physically counting stocks and submitting the required data to the Stock Control Section during scheduled and unscheduled inventories.

Adjustments resulting from inventories are generated within SAAS and supporting documentation will be provided to the AO IAW regulatory requirements.

2% deviation from Standard (ASA performance Standard 95% AR

710-

2 Table 1-3)

Performance

Objective (PWS Ref.)

Acceptable

Quality Level

Method Of

2.23

Surveillance Operations. The Contractor shall have the necessary personnel and equipment to support a QASAS Surveillance Section’s standard of 7-lot per inspector (QASAS) per day periodic inspection schedule. The Contractors obligation is dependent on readily available ammunition stocks pre- positioned at the facility.

0%

Direct Surveillance

3.8

Environmental Training and Hazmat Disposal. The Contractor shall obey all Kuwait and Government laws regarding secondary containment, environmental training, and proper disposal of HAZMAT or debris from installation.

0%

4.2

Accident Reporting. The Contractor shall comply with OSHA recordkeeping and reporting requirements of work-related injuries, illnesses, and fatalities IAW 29 CFR 1904.39.

Additionally, the Contractor shall IMMEDIATELY provide initial notification electronically to the PCO, COR, 1st TSC and appropriate Installation agency of any bodily injury (beyond first aid), death, damage to Government property, or accidental loss of Government property resulting from the activities of the Contractor, his agents, or employees. A written accident report shall be forwarded to the PCO and QASAS (if ammunition/explosives are involved) within two working days after the date of the accident.

0% deviation

Performance Objectiveͬ PWS

Reference Paragraph Performance

Indicator Standard Performance Threshold Method of Surveillance Remedy

Part II, Section I- Contract Clauses;

52.222-50, Trafficking in Persons

IAW FAR 52.222-50

Contractor Requirements: The contractor shall-

(1) Notify its employees of

(i) The U.S. Government's

Zero Tolerance policy.

(ii) Actions that will be taken against employees for violations of this policy.

(2) Take appropriate action.

Validate that the contractor:

(1) Conducted training and kept records with employee signature as understanding of U.S. Zero Tolerance policy.

(2) Has a documented list of what the contractor cites as appropriate actions to violations.

(4) Document actions taken.

100% compliance required due.

to U.S. Zero Tolerance policy.

CORs will attend periodic housing inspections in conjunction with the 40ϴth CS CTIP Team to determine compliance

IAW 52.222-50.

1) CTIP team will send calendar invites to the requiring activity's OCS OIC to coordinate housing inspections.

2) CORs conducting a housing surveillance will be randomly selected by the requiring activity's

OCS OIC.

3) COR selected must be appointed to the contract requiring surveillance.

The contractor's failure to comply with this FAR clause may result in:

(1) Requiring the contractor to remove an employee from the performance of this contract.

(2) Requiring the contractor to terminate a subcontract.

(3) Suspension of contract payments.

(4) Loss of award fee.

(5) Termination of contract for default or cause.

(6) Suspension or debarment.

Establish working relationships with contractor labor employees, and informally conduct employee interviews in regard to their work, living, and contractual conditions to determine compliance

IAW 52.222-50.

Oversight Execution for Trafficking in Persons

Verify, record and submit findings in CORT via COR Surveillance Record and COR Monthly Report.

• Note: DoD has a zero-tolerance policy for human trafficking. As the COR monitors the contractor and its employees, Combating Trafficking in Persons should rank among the COR's chief priorities.

• Note: The COR must correct and report any suspected violations or activities to the Contracting Officer (See FAR Subpart 22.17 and DFARS Subpart 222.17}.

• Note: CORs should not personally investigate suspected incidents of Trafficking in Persons but should forward all reported or suspected violations to the Contracting Officer immediately.

Oversight Execution for Trafficking in Persons