Att F - Technical Proposal.docx
DOCX document 34 KB Posted
- Solicitation number
- RFP 27-88778
- Issued by
- Indiana
About this file
This is a Technical Proposal Attachment F for RFP 27-88778 issued by the Department of Mental Health and Addiction (DMHA). The document establishes mandatory requirements and technical proposal questions for a statewide ombudsman program to provide mental health advocacy and consumer support services. The requestor seeks a nonprofit organization with statewide offices capable of managing complaint investigation, consumer advocacy, and dispute mediation across mental health agencies and facilities. Key service areas include complaint intake and investigation procedures, complainant and agency notification protocols, volunteer recruitment and management, and comprehensive documentation and reporting practices.
Respondents must meet five mandatory requirements, including nonprofit status, IRS Section 170 tax-deductibility eligibility, statewide office presence, demonstrated mental health advocacy experience, and commitment to comply with DMHA standards and privacy regulations. The technical proposal requires detailed responses addressing organizational mental health advocacy experience, statewide ombudsman program operations, complaint investigation procedures, volunteer management plans, documentation and reporting practices, consumer advocacy and dispute mediation strategies, and regulatory compliance mechanisms. The solicitation requires respondents to provide specific examples of complaint investigation and consumer support activities and detailed operational procedures for managing a comprehensive statewide advocacy program with secure record-keeping and quarterly and annual reporting obligations to DMHA.
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Other files
| File | Type | Posted |
|---|---|---|
| Att B3 - IOT-SaaS.docx | DOCX document | |
| Att H - Reference Check Form.docx | DOCX document | |
| Att L - AI Technical Proposal Questions.docx | DOCX document | |
| Att M - Infrastructure Overview.docx | DOCX document | |
| Att K - SOW.docx | DOCX document | |
| Att A1 - INSBP Commitment Form.docx | DOCX document | |
| RFP Main Document - 88778.pdf | ||
| Att G - Q&A Template.xlsx | XLSX spreadsheet | |
| Att B - Sample Contract.docx | DOCX document | |
| Att B1 - IOT-IaaS.docx | DOCX document | |
| Att A - IVOSB Commitment Form.docx | DOCX document | |
| Att J - Attestation Form.docx | DOCX document | |
| Att E - Business Proposal.docx | DOCX document | |
| Att B2 - IOT-PaaS.docx | DOCX document | |
| Pre-Proposal General Presentation.pptx | PPTX presentation | |
| Att D - Cost Proposal.xlsx | XLSX spreadsheet | |
| Att I - Pre-Proposal Network Form.docx | DOCX document |
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Text version
RFP 27- 88778 Technical Proposal Attachment F Instructions
Supply the requested information in the blue shaded areas and indicate any attachments that have been included. Document all attachments with which section and question they pertain to.
1.0 Mandatory Requirements (Please respond Yes or No)
1.1. Please confirm the Respondent is a nonprofit corporation.
1.2. Please confirm the Respondent is eligible to receive tax-deductible contributions under IRS Section 170.
1.3. Please confirm the Respondent has statewide offices.
1.4. Please confirm that the Respondent possesses experience in mental health advocacy.
1.5. Please confirm the Respondent will comply with DMHA standards, privacy rules, and applicable regulatory requirements governing consumer advocacy and compliant investigation.
2.0 Technical Proposal Questions
2.1. Describe your organization’s experience in mental health advocacy, including specific examples of complaint investigation and consumer support.
2.2. Explain your approach to operating a statewide ombudsman program, including methods for complaint intake, investigation, and resolution.
2.3. How will you ensure timely and thorough investigations of complaints from any source, and what procedures will you use to notify complainants and agencies/facilities of outcomes?
2.4. Detail your plan for recruiting, training, and managing volunteers to support program activities.
2.5. Describe your documentation and reporting practices, including how you will maintain secure records and provide quarterly and annual reports to DMHA.
2.6. What strategies will you use to advocate for mental health consumers and mediate disputes between consumers and agencies/facilities?
2.7. How will your organization comply with DMHA standards, privacy rules, and regulatory requirements governing consumer advocacy and complaint investigation?
File details come from the government source that posted it. Updated .