Att.1 - SOW - Mobile X-Ray Inspection Vehicles IDIQ v.1.5.pdf

U.S. Department of Homeland Security U.S. Customs and Border Protection

Statement of Work

For:

U.S. Customs And Border Protection

Non-Intrusive Inspection Systems

Mobile X-Ray Inspection Vehicles

PR 20154753

Prepared By:

NII Program Management Office (PMO)

Table of Contents 1 Purpose

1.1 Background

1.2 Scope

1.3 Program Organization

1.4 Government Management Organization

1.5 Contractor Management Organization and Project Management Responsibilities

1.6 Period of Performance

1.7 Delivery

1.8 Shipping Instructions

1.9 Government Furnished Information

1.10 Government Furnished Materials

2 Applicable Documents

2.1 Federal Regulations (as updated)

2.2 National Standards (latest updated standards shall apply)

2.3 DHS/CBP Documents (latest updated document shall apply)

2.4 Other References (latest updated document shall apply)

3 Requirements

3.1 General Requirements

Technical/Operational Requirements (Salient Characteristics) Drivability and Handling

3.2 X-Ray Technical Requirements

X-Ray Source Imaging Capabilities X-Ray System Performance Conveyor System

Computer Operator’s Station Operational Environment Electrical/Generator Power Auxiliary power unit (generator):

3.3 Health and Safety

3.4 Safety Interlocks

3.5 Reliability, Availability, and Maintainability

Basic Reliability Quantitative Requirements Reliability Predictions Classification of Reliability Critical Items Control of Reliability Critical Items Reliability Review Operational Availability

Customer Wait Time (CWT) Service Calls and Work Orders

3.6 Preventive Maintenance during the Warranty Period

3.7 Corrective Maintenance during the Warranty Period

Cost-Wise Readiness (CWR)

3.8 Optional On-Demand Services

Engineering Services Site Surveys Retrofit Support Site Work On-Demand Training

3.9 NII Systems Safety

Hazardous Materials Corrosion Control

3.9.3 Weatherproofing and Environmental Resilience of Mobile Units

3.9.4 Maintenance and Sustained Weatherproofing Services

3.10 System Support Requirements

System Installation System Training Operator Training Ownership Technical Manuals Operator’s Manual Operational/Storage Checklist Service Maintenance Manual

3.11 Quality Assurance and Testing

Project Management Plan Contractor Testing

CBP First Article Testing CBP Factory Testing CBP Site Acceptance Testing Technical Reviews Other Reviews

3.12 Material Discrimination Testing

3.13 Radiation Safety

Radiological Survey Radiation Survey and Report

3.14 Configuration Management

Technical Documentation Configuration Baseline Management of Technical Documentation Interchangeability Accessibility

4 Life Cycle Sustainment and Support Requirements

4.1 Warranty

4.2 Warranty Period Configuration Changes

4.3 Parts Management

5 Information Technology Security

5.1 Basic Requirements

5.2 Product Assurance

5.3 Access to Unclassified Facilities, Information Technology (IT) Resources, and Sensitive Information

5.4 Personal Identity Verification (PIV) of Contractor Personnel

5.5 PIV Credential Compliance

5.6 CBP Contractor Handling PII Level

5.7 Security Requirements for Unclassified Information Technology Resources

5.8 Supply Chain Risk Management Terms and Conditions:

5.9 DHS Information Technology Portfolio Alignment

5.10 1Pv6

5.11 Section 508 Requirements

5.12 Interconnection Security Agreement Requirements

6 Special Considerations

6.1 Changes to the SOW

6.2 Travel

6.3 Points of Contact

Technical POC:

Contracting POC:

Contracting Officer's Representative:

Budget (SAP Approver):

7 Data Item Deliverables (DIDs) 8 Appendices

8.1 Appendix 1: Data Item Deliverables

1 Purpose

The U.S. Customs and Border Protection (CBP) require Dual View (vertical and horizontal views) Mobile X-Ray Vehicle to provide CBP officers with a mobile x-ray capability to conduct Non-Intrusive Inspections (NII) of passenger baggage and parcels at United States (U.S.) land, air, and seaports of entry (POEs). The officers’ mission is to prevent the illegal entry of drugs, currency, weapons, and agricultural products into the U.S. while facilitating the flow of legitimate travel and trade. This Statement of Work (SOW) defines the tasks necessary to provide Mobile X-Ray Vehicles to include equipment, installation, testing, verification, documentation, and logistics requirements required to satisfy the procurement and allow CBP to sustain the operational capability of the equipment.

1.1 Background

CBP, an agency of the Department of Homeland Security (DHS), is responsible for the targeting, selecting, and examining of cargo deemed high risk for terrorist-related activity along with the identification of trade law violations. CBP is also responsible for facilitating the release of low-risk cargo. CBP has a continuing requirement to interdict incoming contraband such as weapons, explosives, and illegal drugs, as well as to interdict outgoing currency, through examination of break-bulk cargo, passenger baggage, and international mail parcels.

1.2 Scope

The Contractor shall supply turn-key mobile dual view x-ray vehicles to provide CBP officers with NII capabilities at U.S. POEs. The vehicles shall be offered as a Commercial system;

however, the Government may require modifications to the commercial design to facilitate and support its inspection Concepts of Operation (CONOP). CBP intends to procure up to one-hundred and thirty (130) Mobile X-Ray Inspection Vehicles. The system must be safe and create exposure rates as low as possible as promulgated by the Nuclear Regulatory Commission (NRC) in 10 Code of Federal Regulation (C.F.R) Part 20, setting the maximum permissible level of radiation dose to the general public at 0.1 Rem (100,000 µR (microrem)) per year. In addition to the NII systems, the contractor may also be required to include training and optional years of maintenance services after the warranty expiration for each vehicle.

This IDIQ is separate and apart from any previous contracts awarded for similar requirements. It is to the Contractor’s benefit to ensure a thorough review and understanding of the requirement of this contract as outlined in this SOW and associated legal documents.

1.3 Program Organization

This program is under the technical direction of the NII Contracting Officer’s Representative (COR) assigned to the Office of Field Operations (OFO) NII Program in coordination with CBP Office of Information and Technology (OIT)/Enterprise Infrastructure and Operations Directorate (EIOD) Integrated Logistics Division (ILD).

1.4 Government Management Organization

CBP will manage this program through the CBP NII Program Management Office (PMO) process for system acquisition, delivery, and acceptance. CBP OIT/EIOD ILD will manage the system(s) during the warranty period(s) to include any corrective maintenance, and logistic support reporting. CBP NII Division (NIID) will approve training development, operator training, and presentations. CBP Human Resources Management (HRM) Radiation Safety Officer (RSO) will approve radiation safety limits.

1.5 Contractor Management Organization and Project Management Responsibilities

Within 30 days of the contract award, the Contractor will coordinate with the CO and/or COR to schedule and conduct a Contract Kick-Off Meeting. The meeting will be held at the contractor site with virtual participation options. The Contractor will provide a meeting agenda at least 5 business days prior to the scheduled meeting date. The Contractor will submit meeting minutes and action items to the COR within 3 days following the meeting. The purpose of this meeting is to establish a mutual understanding of contract requirements, performance expectations, deliverables, reporting protocols and communication procedures. The Kick-Off Meeting will include, at a minimum:

• Introduction of key personnel from both the Government and Contractor teams.

• Overview of the Statement of Work (SOW).

• Discussion of contract milestones and immediate deliverables, timelines.

• Clarification of roles, responsibilities, and lines of authority.

• Overview of invoicing procedures and performance monitoring.

The Contractor will develop and submit a comprehensive Project Management Plan (PMP) within 14 days of the first delivery order award. The PMP will serve as the foundational document guiding contract execution, performance monitoring, and stakeholder communication.

The PMP will be submitted to the COR for review and approval. Updates to the PMP will be submitted upon the request of the Government or when significant changes occur, subject to COR approval. The Contractor will adhere to the approved PMP throughout the contract lifecycle unless otherwise directed by the Government. The PMP will include the following:

• Organizational charts depicting the role and relationships of senior program management staff.

• Duty statements for senior program management staff identifying program responsibilities and authority.

• Identification of the program manager for the effort.

• Milestone schedule highlighting all of the design, manufacturing, installation, testing and training requirements as they affect the Contractor’s ability to complete the project. This milestone schedule will be incorporated into future Delivery Orders.

• Quality Control Plan (QCP) o The Contractor will develop, implement, and maintain QCP. The QCP will address the Contractor’s methods for ensuring system performance and availability throughout the contract term. The Contractor’s quality standards will include traceable metrics, including AI and verifiable performance standards to meet SOW requirements. At a minimum, the QCP will include performance standards, monitoring, and corrective action procedures for:

1. Test procedures used in the Quality Assurance (QA) process.

2. Procedures, processes, and time limits to correct QC problems and incorporate improved QC results in updated QCP.

3. Operational Availability (AO): Methods to measure and achieve the required (AO) for all critical system components.

4. Parts Availability: Supply chain management processes to ensure availability of critical spare and replacement parts.

5. Parts Delivery and Staging: Strategy for delivery lead times and forward staging of parts to ensure Operational Availability within identified performance metrics of system failure.

1.6 Period of Performance

This Indefinite Delivery/Indefinite Quantity will have a 5-year Ordering Period.

1.7 Delivery

Continental United States (CONUS) equipment delivery shall be Free on Board (F.O.B.)

Destination. Delivery of the first system/unit shall occur no later than 120 days after receipt of the Delivery Order followed by delivery of two systems/units during each following month until the delivery order is complete. Additionally, Delivery Orders placed by CBP throughout the performance of this contract shall have mutually agreed upon delivery schedules prior to order placement. CBP will identify delivery locations in each delivery order.

For Outside of the Continental United States (OCONUS) Delivery Orders, specifics on delivery methods and pricing will be identified within each of those orders.

1.8 Shipping Instructions

The shipping and delivery instruction will be included with the Delivery Orders.

Each system and the associated equipment and accessories shall be shipped together. Locations and specific delivery instructions will be provided within each delivery order.

1.9 Government Furnished Information

The Contractor shall implement and maintain a system for requesting, receiving, reviewing, and storing Government Furnished Information (GFI), including For Official Use Only (FOUO) and/or Law Enforcement Sensitive (LES) information. This information is deemed confidential and the Contractor shall not further distribute any GFI data that may be provided in support of this effort without Government approval. The Government may provide certain Government information, materials, and forms such as the U.S Customs and Border Protection Branding Guidelines to the Contractor to support tasks under this SOW. Requests for GFI will be reviewed and granted on a case-by-case basis. The Government Technical Point of Contact (TPOC) identified in this SOW will be the point of contact for identification of any required information to be supplied by the Government.

1.10 Government Furnished Materials

The Contractor shall implement and maintain a system for requesting, receiving, reviewing, and storing Government Furnished Material (GFM), including material that is LES. The Contractor shall not distribute GFM that may be provided in support of this effort without Government approval. The Government may provide certain Government materials to the Contractor to support tasks under this SOW. Requests for GFM will be reviewed and granted on a case-by-case basis. The Government TPOC identified in this SOW will be the point of contact for identification of any required material to be supplied by DHS.

Contractor must take all reasonable efforts to safely, securely, and properly handle and maintain all GFM provided to the Contractor for use under this contract. Contractor must track and maintain all GFM and only use GFM for use in the performance of this contract. Contractor is responsible for any loss or damage to GFM.

2 Applicable Documents

Documents cited shall be referenced and used as called for in this SOW and the Data Item Descriptions (DIDs).

2.1 Federal Regulations (as updated)

a. 6 CFR Part 29, Protected Critical Infrastructure Information, 2022

b. 10 Code of Federal Regulations (CFR) 20, Standards for Protection against

Radiation, 2025, Nuclear Regulatory Commission (NRC).

c. 10 CFR 39.35, Leak Testing of Sealed Sources, 2025, (NRC).

d. 10 CFR 71, Packaging and Transportation of Radioactive Materials, 2025, (NRC).

e. Code of Federal Regulations, 21 CFR 179, Irradiation in the Production, Processing and Handling of Food, 2012, (FDA).

f. 29 CFR 1910, Occupational Safety and Health Standards, 2025, (Occupational

Safety and Health Administration, OSHA).

a. 36 CFR 1194.3(e), (b), (f), Electronic and Information Technology Accessibility

Standards, 2000

g. 49 CFR 172, Hazardous Materials, Etc., 2025, (Department of Transportation, DOT).

h. 49 CFR 571.301, Fuel System Integrity, 2004

i. 49 CFR 1520, as amended, “Policies and Procedures of Safeguarding and Control of

S SI,” as amended, and any supplementary guidance officially communicated by an authorized official of the Department of Homeland Security (including the Assistant Secretary for the Transportation Security Administration or his/her designee) 2004

j. 49 CFR 1544.211 (e)3, Use of X-Ray Systems, 2002

Note: These regulations can be accessed by going to: http://ecfr.gov.

2.2 National Standards (latest updated standards shall apply)

a. American National Standards Institute (ANSI) / Institute of Electrical and

Electronics Engineers (IEEE) N42.41, Minimum Performance Criteria for Active Interrogation Systems Used for Homeland Security, 2022.

b. ANSI/IEEE N42.46, Determination of the Imaging Performance of X-Ray and Gamma-Ray Systems for Cargo and Vehicle Security Screening, 2008.

c. ANSI / Health Physics Society (HPS) N43.3, General Radiation Safety - Installations Using Non-Medical X-Ray and Sealed Gamma-Ray Sources, Energies up to 10 MeV, 2008.

d. ANSI/HPS N43.14, Radiation Safety for Active Interrogation Systems for Security Screening of Cargo, Energies up to 100 MeV, 2011.

e. National Fire Protection Association (NFPA) 79, Electrical Standards for Industrial Machinery, 2024.

f. NFPA 70, Recommended Practice for Electrical Equipment Maintenance, 2026 edition.

2.3 DHS/CBP Documents (latest updated document shall apply)

a. DHS-CBP N.25, Standard Messaging Protocol, Version 1.5.0.6, 2009.

b. DHS Sensitive Systems Policy Directive 4300A, Version 13.3 (or latest update).

c. Federal Information Processing Standards Publication (FIPS PUB), Number 140-2, Security Requirements for Cryptographic Modules, 2001

d. CBP Training Development Standards, 2008.

e. CBP Instructor-Led Training (ILT) Style Guide, 2009.

f. CBP ILT Process Guide, 2008.

g. U.S. Land Port of Entry Design Guide, 2023.

h. Interagency Agreement and Delegation of Authority from the U.S. General Services

Administration to the U.S. Department of Homeland Security for the Alteration of Multiple Lands Ports of Entry to Install and Deploy Large Scale Non-Intrusive Inspection Systems; Original 2009, Last Modified February 2012.

i. DHS personal identity verification procedures identified in the contract that implements Homeland Security Presidential Directive 12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) 201, “Personal Identity Verification (PIV) of Federal Employees and Contractors”

j. Homeland Security and CBP Enterprise Architecture documents and reference models Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

http://ecfr.gov/

2.4 Other References (latest updated document shall apply)

a. American Society of Testing Materials (ASTM) E 592-99, ASTM E 747-97, ASTM

E 1025-9, and ASTM F 792-01, standards addressing evaluation and testing of image and system performance requirements

b. American National Standard Institute (ANSI) standards

c. Computer Security Act of 1987 (40 U.S.C. 1441 et seq.); the Government

Information Security Reform Act of 2000; and the Federal Information Security Management Act of 2002; and with federal policies and procedures that include, but are not limited to, OMB Circular A-130

d. Federal Acquisition Regulations (FAR) 52.227-14, Rights In Data

e. MIL-STD-810F, Part Two, Method 506.4, Procedure I—Blowing Rain

f. Society of Automotive Engineers (SAE) Ground Vehicle Standards (J)

g. TMC RP 803, Pre-Service Vehicle Inspection

h. 552a of Title 5, United States Code (U.S.C.) (the Privacy Act); Critical Infrastructure

Information Act of 2002 (Title II, Subtitle B, of the Homeland Security Act, Public Law 107-296, 196 Stat. 2135, as amended, the implementing regulations thereto

i. Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998 (Public Law 105-220), August 7, 1998; and DHS

MD 4010.2.

j. FIPS PUB 140-2, “Security Requirements for Cryptographic Modules.”

k. ITAR Terms and Conditions Addendum

3 Requirements

The Contractor shall perform all requirements associated within this SOW as specified. The Contractor shall be responsible for delivering all Mobile X-Ray Vehicles to the requiring locations, in accordance with the instructions on each delivery information form. The dual view X-Ray Vehicles shall be delivered to government-specified CONUS and OCONUS locations.

CBP will identify delivery locations in each delivery order.

The Contractor shall retain ownership of the Mobile X-Ray Vehicles until the Government accepts delivery (F.O.B. Destination). Delivery Orders will identify the delivery instructions, required locations, and configuration, as well as the quantity, place, and period of performance.

3.1 General Requirements

The Vendor shall perform all tasks associated with this SOW as specified. The Contractor shall perform all work necessary to fabricate, assemble, deliver, and provide logistics support (initial training and one year warranty, with a ten-year lifecycle), as specified, for the X-Ray Vehicles.

The Systems must meet or exceed all technical specifications. The Contractor shall ensure proper testing and operation of all items prior to delivery to facilitate a turnkey operation.

Technical/Operational Requirements (Salient Characteristics)

1. Paint Schematic: Original Equipment Manufacturer (OEM) White: Base

Coat/Clear Coat

2. Vehicle shall have dual sliding doors (passenger and driver sides) for access to

X-ray system.

3. Gross Vehicle Weight Rating: Not to exceed 9,500 lbs.

4. Engine: Automatic transmission

5. Gauges: Standard from manufacturer

6. Separate battery to operate the generator and any low voltage circuits added to the coach, charged by alternator and generator. Shall have a chassis battery and one (1) additional battery.

7. X-ray equipment power input: Separate inputs, generator supplied and shore power at 120 volt, 20 amp.

8. Two (2) Amphenol plugs and sockets, or equivalent

9. Two (2) Dual heavy-duty batteries

10. Fuel tank filler neck cap: Secured to the filler neck to protect against loss, with permanently attached (with screws or rivets) embossed plate affixed next to the tank filler opening in the body, identifying the type of fuel

11. Fuel type: Gasoline, Diesel, or EV

12. Fuel system for the vehicle engine and generator: Conform to all requirements

(49 CFR 571.301) and utilize the chassis manufacturer’s furnished auxiliary connections according to manufacturer’s technical requirements for the connection of the generator fuel lines. Generator fuel pick-up line should not allow drainage of vehicle fuel to be no less than 1/4 tank.

13. Maximum vehicle dimensions in an over-the-road driving configuration:

Length 250”, width 96” without mirrors, height 98” (including auxiliary climate control system if roof-mounted)

14. Maximum vehicle dimensions while deployed for inspection: Length 250”, width 176” (with no awnings extended), height 98”

15. Retractable awning: Installed on each side of the vehicle to shade entire inspection area. Electric awning is ideal.

16. Tunnel specification: Minimum tunnel size is 39.4” (1m) wide by 39.4” (1m) high

17. Auxiliary climate control system: Low profile if roof mounted (vehicle height not to exceed 96”), capable of cooling/heating, the x-ray unit, and other sensitive components during operation as required."

18. There shall be no windows in the cargo area of conveyance

19. Back-up features: Rear View (back-up) Camera system with a wide angle and monitor for use by the driver and “audible when the vehicle is backing up.

20. Emergency lighting: Whelen 400 Series Single Level Linear-Super LED light

(Blue) or equivalent; mounted on the roof top of vehicle, front grill, and rear body panel; power-supplied control-mounted unit with a status display in the driver compartment; installed in full compliance with manufacturer’s guidelines. Law enforcement blue light package shall be visible 360 degrees around vehicle when viewed at 50” from ground level (approximate average eye level). There shall be a minimum of 6 lights that must be 360 degrees viewable.

21. Siren/ Public address system: Siren system shall include at a minimum two tones, the wail and yelp, plus PA system, (such as the Whelen PA series or equivalent). The siren may be integrated with the lighting or separate and shall be integrated with the vehicle’s standard horn button to activate the siren horn when powered.

22. Safety items: First aid kit capable of supporting two personnel and two fire extinguishers (2.5 lbs. each). Fire Extinguisher labels on exterior of vehicle shall indicate location of the passenger compartment and rear compartment equipment. Fire Extinguishers shall be mounted between front seats and in rear compartment accessible from rear doors.

23. Grounding: The inspection vehicle shall be equipped with a minimum 25 foot-long retractable grounding reel for use during airport operations.

24. Two overhead LED 12v DC lights mounted over the inspection tunnel and one on the upper rear of chassis to illuminate access to system for maintenance. There shall be a security alarm with two remotes (anti-theft);

motion sensor, if present, shall be capable of being disabled or set to a low sensitive setting.

25. Hand-held rechargeable LED flashlight shall be charged by vehicle electrical system to ensure light is available. Shall be capable of being unplugged for long term system storage. Shall be LED rechargeable.

26. Safety hazard kit (including triangles and flares)

27. Full size spare tire

28. Standard tires (will not be equipped with run-flat/drive-flat tires)

29. Two (2) 50-foot external power cords with proper size wire gauge to prevent line loss and ancillary connectors for U.S. power system to operate the HVAC and x-ray system.

30. Branding: System shall be branded in accordance with the U.S Customs and Border Protection Branding Guidelines which will be given as GFI

31. Vehicle must have ability to transmit images/data wirelessly/over-the-air

(OTA)

32. Image file format must be unified file format (UFF) or DICOS standard.

Drivability and Handling

The X-Ray Vehicle must meet all load bearing and operating standards for the class of vehicle supplied, including load leveling and anti-sway package.

3.2 X-Ray Technical Requirements

X-Ray Source

Power Requirements: Dual View showing both vertical and horizontal (DV) image views

Imaging Capabilities

1. Dual View System variants imaging meeting ASTM F792-08 standard

2. Optional spectral imaging system

3. Psuedo-Z color pallet support, e.g. “orange” for organic and “blue” for metallic materials

4. Organic stripping mode

5. Metallic stripping mode

6. Black and white/color modes

7. Enhanced penetration mode

8. Automatic edge enhancement imaging

9. Image review–minimum of last 25 images

10. Automatic image archiving/retrieval (10,000 images)

11. Operator shall be able to manually select images to be saved in addition to the

10,000 automatically archived images.

12. Enhancement of image contrast with lock capability

13. Digital zoom with lock capability

14. Reverse polarity of image contrast

15. Capable of discriminating, at minimum, metallic and nonmetallic objects.

X-Ray System Performance

1. Wire resolution: Minimum 36 AWG (American Wire Gauge)

2. Minimum penetration: Equivalent to 30 mm steel minimum

3. The system shall meet as a minimum the CBP criteria for ASTM F792-08

ASTM Test # Description Minimum Accepted Score

1 Wire Display 4

2 Useful Penetration 5

3 Special Resolution 6

4 Simple Penetration 4

5 Thin Organic Imaging 2

6 IQI Sensitivity 8

7 Organic/Inorganic Differentiation 1

8 Organic Differentiation 2

9A Useful Organic Differentiation 2

9B Useful Organic Differentiation 2

9C Useful Organic Differentiation 2

Conveyor System

1. Features: Auto-stop, auto-return, emergency stop switches (at each tunnel opening and on operator’s workstation) and a continuous mode (forward and reverse)

2. Conveyor belt minimum dimensions should match tunnel width 38”

3. Conveyor weight capacity: Objects up to 300 lbs.

4. Conveyor belt height dimensions: Height from ground level 30” (±6”)

5. Parcel passage (minimum): Length unlimited, width 38”, height 38”

6. Minimum conveyor speed: 40 ft/min +-4ft/min

7. Roller table width to match tunnel width dimension

8. Roller table shall be capable of being deployed with one inch or less clearance next to any port infrastructure. Roller tables shall be attached and facilitate ease of set up.

9. Image counter to indicate system usage/total numbers of scanned items

Computer Operator’s Station

1. Single operator capability.

2. Operating System: Computers are to be equipped with Linux, RHEL 6 or 7, or

Windows 11 64 bit; capable of upgrade to latest version. Maintainable meeting DHS Sensitive Systems Policy Directive 4300A, Version 13.0 and CBP Information Systems Security Policies and Procedures Handbook, HB 1400-05D, Version 7.0

3. Hard disk drive: Sized to store 50,000 images (100% growth). The hard disk drive shall be encrypted.

4. Flat panel: High-resolution, not to be less than 4.5 lines per mm, non-interlaced, non-flicker, color monitors (minimum 17”) with adjustable viewing angle for monitors and include a removable privacy filter.

5. Image format: Nonproprietary, such as, Joint Photographic Expert Group (JPEG), or Bitmap (bmp), allows saving with discrete file names.

6. Installed monitor sunshade for direct sun viewing without awnings deployed.

Exterior only controls and monitor(s) for X-ray system to include left and right positions, can be one set of controls that move from side to side without detaching them from the vehicle.

7. Operator’s station must be configurable for right-handed or left-handed operations and shall be attached and facilitate ease of set-up.

8. Ability to download selected images to DHS approved secure USB drive for at least one operator station (Aegis Secure Key 3z).

3.2.5.1 Computer Operator’s Station: Human Integration

1. Must accommodate personnel ranging in body size from the 5th percentile female to the 95th percentile male, in accordance with MIL-

STD-1472.1 Access and egress to and from the operating station, workspace clearances at the operating station, and visual and reach envelopes at the operating station..

2. Maintenance removal and replacement: Equipment shall be configured for removal and replacement by one person where permitted by structural, functional, and weight limitations.

3. Maintenance features: Equipment shall include physical features (e.g., supports, guides, size or shape differences, fastener locations, alignment pins) to preclude improper mounting.

4. Maintenance access: Equipment design and installation shall provide the maintainer with complete visual and physical access and a favorable working level for all parts of a system on which maintenance is performed, including work-stand interfaces, support equipment interfaces, access openings, adjustment points, test points, servicing points, and connections.

5. Safety: Emergency shutdown devices, lockable controls, electrical cutout switches, warning signs, or guards shall be used to ensure safety of personnel when it is necessary to perform maintenance on or near a live or working system.

6. Removable components: There shall be no major operator removable components. All operator removeable components, e.g. two (2) fire extinguishers, one (1) flashlight, and, excluding one (1) removeable tire, shall weigh less than 13.6 kg each, or 30 pounds each. Roller tables shall fold down and be stowable and shall be permanently attached to the X-Ray Vehicle.

Operational Environment

1. Operating temperature (ambient temperature, not equipment temperature):

32°F to 120°F (0°C to 49°C)

• Optional Cold Weather Packages shall allow vehicles to operate as low as 10°F (-12°C)

2. Storage ambient temperature: −0°F to 140°F (−17.80°C to 60°C)

3. Relative humidity: 10% to 90% (noncondensing)

3.2.6.1 Operational Environment: Human Integration

1. Operational environment: Equipment shall be capable of being removed, replaced, repaired, assembled, and disassembled in its operational environment by personnel wearing any clothing and equipment appropriate to the environment and maintenance concept, including Chemical, Biological, Radiological, Nuclear and Explosive

1 MIL-STD-1472 (Department of Defense Design Criteria Standard: Human Engineering): This standard specifies human engineering design criteria, including workspace clearances, access/egress, and reach/visual envelopes, and uses the 5th percentile female to 95th percentile male as the design population range.

(CBRNE) or other mission-required Personal Protective Equipment (PPE) clothing.

2. Interior temperature: Within work environments occupied during extended periods of time including mobile personnel enclosures, heating shall be provided to maintain an interior dry bulb temperature above 10°C (50°F).

3. Interior air velocity: Air velocities shall not exceed 30 meters per minute (m/min) (100 ft/min) (0.5 meters per second [m/s] or 1.7 feet per second [ft/s]) at any measured position in the space.

4. The acoustical environment shall not cause injury or fatigue, interfere with voice or other audio communications, or degrade system effectiveness. Operator station noise levels shall not exceed 75 dB(A).

5. Interior free volume: Components on the interior of the vehicle shall accommodate operation and maintenance by users in all clothing and equipment configurations.

6. HVAC system relative humidity: The HVAC system shall be capable of providing and maintaining a relative humidity within a range from 30 percent minimum to 70 percent maximum with 40 percent to 45 percent preferred. The temperature/humidity design goal shall be between 70°F and 77°F (21°C and 25°C) and 45 percent humidity.

7. Removal and replacement of stowed items: Stowed items shall be capable of being removed and replaced without having to remove or replace other stowed items or components of the system.

Electrical/Generator Power

1. External Power: Dual 20 A standard outlets

2. 120V AC ±10%, single phase

3. 60 Hz

Auxiliary power unit (generator):

1. Contained within the vehicle and accessible from the outside mounted to the transporter complying with all safety specifications mandated by applicable government publications.

2. Remote start switch in the generator compartment, start switch on the generator unit and near the X-Ray control workstations.

3. Fuel drawn from transport fuel tank (gasoline or diesel).

4. 2-20A, 120V external power outlets available on Generator or External

Power.

5. Capable of operating on external or generator power.

6. Fuel feed installed so that it cannot empty the main vehicle fuel tank below ¼ level.

3.3 Health and Safety

Radiation dose rate: Less than 0.5 mR/hour at 2” from the cabinet surface (must fully comply with all current and any new applicable federal health and safety regulations published during the life of this contract, including 21 CFR 1020.40; 49 CFR 1544.211 (e)3; and CFR, Title 29, Section 1910 (2004).

3.4 Safety Interlocks

The Contractor shall provide safety interlocks such as operator proximity/presence sensors and/or “dead man switches” for all systems for the protection of pedestrian traffic and untrained personnel.

The Contractor shall provide Emergency Stop Switches for all systems which will allow an operator to manually interrupt the scanning process thereby disabling the transmission of X-Rays in an emergency or when there is an unauthorized entry inside the systems safety Radiation Control Area. Emergency Stops shall be strategically located dependent on each system configuration but shall be installed at the control station, on the opposite side, and rear of the system where applicable.

3.5 Reliability, Availability, and Maintainability

Each NII system is expected to have the highest Reliability, Availability, and Maintainability achievable for this type of technology. The following are minimum requirements for these systems:

Basic Reliability Quantitative Requirements

This NII overall system shall possess a mean time between failure (MTBF) of no less than 1,000 hours or 8,000 scans. The operating life of the NII system shall be no less than 10 years. The NII system shall normally operate 16 hours a day, 6 days a week, 52 weeks a year during an operating life of 10 years but it shall be capable of surge operating 24 hours a day, 7 days a week for 2 weeks (336 hours).

Reliability Predictions

The Contractor shall perform reliability predictions for the NII equipment. The prediction shall assume a constant failure rate for parts. For parts where no failure rate is available, a failure rate shall be estimated and the basis for the estimation shall be stated. The external ambient temperatures utilized in the reliability prediction shall be based upon the upper and lower operating temperatures of the NII system. The Contractor shall ensure these Reliability Predictions will match the Measured Reliability during the Warranty Period.

Classification of Reliability Critical Items

A Critical Item is an identified weak link in a system that has an adverse impact on or contributes to failures of the system performing its mission. Furthermore, any major component that creates a potential safety problem, or contributes to other areas of high risk to overall system reliability, should be classified as a critical item. The Contractor shall classify all NII items as critical if one or more of the following conditions are satisfied:

• Item represents a significant new development or application.

• Item has critical failure modes.

• Item has history indicating need for improvement. A Preplanned Product

Improvement Plan (PPIP) shall be developed and provided by the Contractor for any item with a history of needing improvement.

• Item has known operating life, limited shelf life, or environmental sensitivity (e.g., vibration, thermal, etc.) that warrants controlled surveillance.

• Item whose failure can result in the failure of the system and which is not compensated by redundancy or alternate operational procedures.

Control of Reliability Critical Items

The Contractor shall be responsible for the Quality Control (QC) (addressed in Data Item Description (DID) number A012 Quality Assurance/Quality Control Plan) of critical items, which shall include as a minimum:

• Procedures for the procurement of, and availability of, spares of critical items.

• Criteria and procedures for the design and redesign of critical items

• Procedures for controlling and monitoring of critical items after manufacture (e.g., date coding, traceability, assembly techniques, test requirements, acceptance test requirements, control of Subcontractors’ and manufacturers’ controls, in-process controls, special handling, and storage requirements).

Reliability Review

The Contractor shall identify and discuss all aspects of the NII X-Ray Vehicle’s reliability features and characteristics, or how the system is designed to improve reliability.

Operational Availability

An average Operational Availability (Ao) by unit shall be calculated using data for Repair Work Orders (WOs) completed during the reporting period:

AO (100 x) Total Hours by Unit – Downtime Hours by Unit Total Hours by Unit

Operational Availability is defined as the percentage of time during the reporting period that a specific unit type listed in individual task orders is available to support the operations for which it was designed. Systems undergoing Preventive Maintenance actions are considered to be available to support operations under this definition. The following lists the standard Ao targets for equipment types by location category:

95% - Large Scale Equipment in Continental United States (CONUS) locations

90% - Large Scale Equipment in Outside Continental United States (OCONUS) locations

Customer Wait Time (CWT)

The Contractor shall restore systems reported in a non-operational status to a satisfactory operational status within the CWT corresponding to the Ao’s above.

Work Orders (WOs) for work performed under on-demand (other maintenance support services) and WOs with customer delays are excluded from all the formulas above.

The Contractor shall comply with all applicable State and Federal regulations.

Service Calls and Work Orders

Work Completion Form (WCF) - The WCF is a form unique to a specific maintenance event. The WCF is typically the standard Vendor’s Work Form, but shall include the WO number assigned by the Government; a description of the maintenance action performed; identify the failure cause/part or symptom; a list of replaced parts; any additional work performed not covered under the initial work order; and name and email address of the CBP representative that verified completion and completion date/time.

The Vendor shall forward the completed WCF and maintenance documentation (if applicable) to the NII Maintenance Center via email at the completion of the maintenance action. If requested, the Vendor shall also provide one (1) copy of the completed WCF to the site CBP representative for their local records.

The Vendor shall e-mail a copy of the WCF to the site supervisor and the NII Maintenance Dispatch Center (MDC) within 24 hours of completion of each required site visit.

Conditional but Operational Status - There may be circumstances that allow the system to be restored to a ‘conditional but operational’ status (Priority 2 work order) prior to reaching full ‘operational’ (Priority 3 work order) status. The conditional but operational’ status applies when a deficiency exists, but the system is available to support the operations for which it was designed, to include safety considerations. The Contractor may restore systems reported in a ‘non-operational’ (Priority 1 work order) status to a classification of a ‘conditional but operational’ (Priority 2 work order) status as determined by CBP, coordinated by the NII Maintenance Dispatch Center or by a Government maintenance manager.

The Contractor shall restore systems in a ‘conditional but operational’ (Priority 2) work order status into an ‘operational’ (Priority 3) work order status within 5 business days.

Work Site Cleanliness – The Contractor will properly dispose of all damaged parts;

components; assemblies; subassemblies; consumables; fluids, and lubricants, unless otherwise directed to retain for failure item analysis or other reasons. The Contractor will remove all work-related used parts, waste, and debris from the CBP site upon job completion, unless directed otherwise.

3.6 Preventive Maintenance during the Warranty Period

The warranty (see section 4.1) shall include all Preventive Maintenance (PM) actions required and is defined as any scheduled and planned maintenance actions performed to maintain the target Operational Availability (Ao) and maintenance metrics as defined herein. Preventive Maintenance includes periodic inspections, calibration, oil change, filter replacement, wiper blades, tires, condition monitoring, critical item replacement, and vehicle/chassis and system servicing requirements.

Necessary repair actions discovered during the performance of a preventive maintenance action require separate corrective WOs from the CBP Maintenance Dispatch Center. To the widest extent possible, all preventive maintenance shall be scheduled around the CBP location operational activities to prevent disruption to daily operations. These decisions will be coordinated with the Contractor based on the direction of the Government, to include the ILD staff, CBP Operations, and/or the COR. Preventive Maintenance activities shall be considered fluid and maybe adjusted throughout the life of the contract based on evidence from corrective actions.

NII Monthly Preventive Maintenance Schedule – The Contractor shall provide a schedule every month coordinated with ILD Logistics of planned preventive maintenance actions that has been coordinated with CBP location Official organized by equipment model, equipment serial number, location, estimated duration of the visit, and planned date of the preventative maintenance visit.

3.7 Corrective Maintenance during the Warranty Period

The warranty (see section 4.1) shall include all Corrective Maintenance actions required and is defined as any maintenance and sustainment activity, which is required to diagnose, correct equipment malfunctions, failures, and outages that occurred or is in the process of occurring.

This may consist of repair, restoration, or replacement of components, Desktop/Workstation support that includes password resets, application support, staff access support, and all other Desktop support that might be needed. Corrective Maintenance is an unscheduled maintenance activity caused by a unit or component failure and includes tests, measurements, and adjustments.

The Contractor shall contact site and attempt to troubleshoot each problem telephonically. If unable to meet the Customer Wait Time (CWT) as established in the metrics corresponding with the target Ao, the Contractor shall provide the justification, and a time estimate for effecting repairs to the ILD Maintenance Dispatch Center (MDC). The Contractor shall notify the ILD MDC and provide the date and time of System Operational Status changes, Estimated Time of Arrival (ETA) for parts, and Contractor Technician scheduled arrival at site. The Contractor must ensure that a minimum update must be made every 24 hours to the MDC on outages that have brought the system unusable.

• Contractors will coordinate all site visits with the Government points of contact prior to visiting a POE.

• Contractor will provide NIID with a 2-week advanced notice for all site visits.

• Visit requests must include:

o A statement indicating the purpose for the visit, estimated time and any potential impacts on operations.

o Names of all personnel that will be present during the site visit along with the following information for each individual who does not possess a Personal Identity Verification (PIV) card:

Date of birth (DOB).

Place of Birth (POB).

The Contractor will not conduct unscheduled visits to POEs at any time.

Cost-Wise Readiness (CWR)

CBP Cost-Wise Readiness (CWR) Directive 5225-03 focuses on optimizing the performance of system and support services and establishing efficiency initiatives to minimize investment and sustainment costs while achieving capability and availability (readiness) outcomes. Mandatory CWR metrics to be reported include a CWR Key Performance Measurement (KPM) for readiness (materiel availability), a CWR KPM for materiel ownership costs, a CWR Key Performance Attribute (KPA) for materiel reliability, and a CWR KPA for supply chain materiel mean downtime, along with an assessment of resource-to-outcome sensitivities (best application of resources to achieve/sustain CWR outcomes). Representative KPM and KPA definitions are in Section 5 of CWR Directive 5225-03.

Accordingly, the Contractor shall deliver and sustain the system and/or a subsystems that meet the readiness requirements for materiel availability, the reliability requirement, and the mean downtime requirement that provides the best Total Ownership Cost. The Contractor is encouraged to conduct and report an analytical assessment that offers, for government consideration, an alternative balanced solution of optimum reliability and sustainment cycle time KPAs that result in minimal life cycle costs.

3.7.1.1 Cost-Wise Readiness Requirements

The following are minimum requirements for system and/or key subsystem(s) readiness drivers:

CWR METRIC ACRONYM CWR

REQUIREMENT

Mean Time Between Failure MR = MTBF > 1,000 Hours

Mean Downtime MDT < 24 Hours

3.7.1.2 Key Performance Attributes (KPAs)

3.7.1.2.1 Materiel Reliability (MR) = MTBF

Materiel Reliability (MR) is a measure of the probability that systems and/or key subsystems will perform without failure over a specific interval. MR must be sufficient to support the capability needed for the mission. MR is generally expressed in terms of a Mean Time Between Failure (MTBF), and once operational can be measured by dividing actual operating hours by the number of failures experienced during a specific interval.

MR may initially be expressed as a desired failure-free interval that can be converted to MTBF for use as a KPA. Specific criteria for defining operating hours and failure criteria must be provided together with the KPA.

The CWR Materiel Reliability KPA as defined for the system and/or key subsystems shall be greater than or equal to 1000 hours mean time between failure.

Materiel Reliability (MR) = MTBF = Total Operating Hours Total Number of Failures

3.7.1.2.2 Mean Downtime (MDT)

Mean Downtime (MDT) is the average total downtime required to restore a system and/or key subsystems to their full operational capabilities. MDT includes the time from reporting of a system and/or key subsystems being down to the system and key subsystems being given back to operations for use. MDT includes administrative time of reporting, logistics and materiel’s procurement, and lockout/tag out of equipment, etc. for repair.

The CWR Materiel Mean Downtime KPA as defined for the system and/or key subsystems shall be less than or equal to 24 hours.

Mean Downtime = MDT = Total Downtime for All Failures Total Number of Failures

3.8 Optional On-Demand Services

The Government anticipates requiring on-demand services, separate from those services as outlined specifically throughout the SOW, during performance of this contract. The Government reserves the right to set and escalate priorities for these services as needs arise. This work will be solicited, proposed, and executed using Firm Fixed Price (FFP) orders as the need arises based on product incident/accident repairs, product reconditioning, technical services, engineering services, installation, site services/surveys, operator refresher training, and/or retrofit services.

On demand services may be requested for any CBP accepted equipment regardless of warranty status. These services will be established as a not-to-exceed amount in the basic contract, specific FFP will be negotiated at the Delivery Order Level.

Engineering Services

Upon written request, the Contractor will provide engineering services to the equipment identified in individual task orders. Engineering services include failure analysis outside of the quarterly deliverable, root cause analysis, system operation anomaly analysis, and evaluation of potential or perceived safety hazards to personnel. Services may also include assessments of how system components operate in conjunction with other CBP systems.Upon written request, the Contractor will provide preventive maintenance services for newly deployed equipment still under warranty, and preventive and corrective maintenance services thereafter. Once newly deployed equipment has been accepted by CBP, maintenance services may transition to a firm fixed price basis.

Site Surveys

Upon written request, the Contractor shall conduct site surveys based upon CBP priorities as designated by the COR to support the equipment. The Contractor shall coordinate survey activities prior to and during the site surveys with the

COR.

Retrofit Support

Upon written request, the Contractor shall perform retrofit functions to address approved Engineering Change Proposals (ECPs), enhancements, and technical activities for the equipment.

Site Work

Upon written request, the Contractor shall provide minor work that may be required at the various POE sites where equipment will be deployed external to the equipment unit.

On-Demand Training

Upon written request, the Contractor shall provide additional, on-demand training services such as training development, operator training, secondary operator training, training laptops, and training material as described in this SOW.

3.9 NII Systems Safety

In accordance with OSHA regulations, the Contractor shall develop and implement a safety plan.

The…