Att D Reference Check Form~2.docx

DOCX document 36 KB Posted

Attached to
Public Opinion Research
Solicitation number
S-62800-00008012
Issued by
Washington County, Oregon

About this file

This document is an Attachment D - Reference Check Form for a Request for Proposal (RFP) issued by the State of Oregon for Public Opinion Research services. The RFP is associated with OregonBuys Bid S-62800-00008012. The Form requests that references provide ratings and comments on the Offeror's overall quality of services, delivery of service, responsiveness to customer service issues, and other aspects of the business relationship. The Form also includes open-ended questions for the references to describe the services provided, customer service, satisfaction, problem resolution, likelihood of future use, and comparisons of proposed and final project costs.

The related state and local contract opportunity involves Public Opinion Research services for the jurisdictions of Washington County and the City of Portland in the State of Oregon.

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Text version

RFP [###-####-##] – [RFP title]

ATTACHMENT F - REFERENCE CHECK FORM

OregonBuys Bid S-62800-00008012 – Public Opinion Research Att D

ATTACHMENT D - REFERENCE CHECK FORM

(Agency will email this form to references provided by Proposer)

Offeror Name:__________________________________________
Reference Entity:__________________________________________
Reference Contact Name:__________________________________________
Contact Telephone Number:__________________________________________
Contact Email Address:__________________________________________

Please rate the following questions on a scale of 0-10:

0 = Not satisfied 5 = Moderately satisfied 10 = Extremely satisfied.

How would you rate the Offeror’s overall quality of services provided and your overall relationship with the Offeror?

Score: __________ Comments: ______________________________________________________________________________ How would you rate the Offeror’s delivery of service?

Score: __________ Comments: ______________________________________________________________________________ How would you rate the Offeror’s responsiveness to customer service issues and special requests (e.g., reported problems, changes billing, etc.)?

Score: __________ Comments: ______________________________________________________________________________ [OPTION 2 – Reference answers questions. Evaluators assign score] Please respond to the following questions:

1. For what type of services did you engage Offeror?

Describe the services listed in response to question 1.

Describe Offeror’s customer service.

Describe your satisfaction with the business relationship with Offeror.

Describe Offeror’s methods for problem resolution.

How likely would you be to use Offeror’s services again?

With which aspect(s) of Offeror’s services are you the most satisfied?

With which aspect(s) of Offeror’s services are you the least satisfied?

How well did Offeror stay within the proposed timeline?

How did the final project cost compare to the initial proposed cost?

Version 1.0 - November 19, 2014 Page 1 of 2

DAS Procurement Services, Version 1.0 August 16, 2021 Page 1 of 2

File details come from the government source that posted it. Updated .