ATT A SOW for Air handling Units Rev 07 14 rev.pdf

B. STATEMENT OF WORK

I. INTRODUCTION:

A. The VA Caribbean Healthcare System (VACHS), 10 Casia St, San Juan, PR 00921, has a requirement for maintenance and repair service for critical air handling units. This service contract is to provide all materials, labor, supervision, tools, supplies, transportation, and equipment necessary to perform inspection, full preventive maintenance service, corrective, predictive and required repairs to the existing equipment listed in the schedule.

Included are all inspections, adjustments, tests, and repairs to keep the equipment covered under this contract in continuous and reliable use at its designed capacity and efficiency.

Equipment shall be maintained in accordance with terms and conditions stated herein.

II. PERIOD OF PERFORMANCE:

The period of performance for this service contract is one base year and four option periods.

III. QUALIFICATION:

A. The Contractor personnel must have five years of experience in the maintenance, repairs, and installation of air handling units.

B. The contractor personnel responsible for dismantling, repair, relocate, modify, maintain, align, adjust, lubricate, weld, rigging, and keep up with the preventive maintenance and repair service for the identified pieces of equipment in this contract must possess a technical degree as an Industrial Mechanic.

C. The contractor personnel responsible for the electrical installation, maintenance, troubleshooting and repair of all electrical or electronic components for the identified pieces of equipment in this contract must possess a technical degree and be certified to practice the trade by federal or local jurisdiction.

D. The contractor personnel responsible for the heat transfer process, filtration process or air conditioning process of the identified units in this maintenance and repair service contract must possess a technical degree as an Air Conditioning Equipment Technician.

E. The contractor personnel must possess the 30 Hrs. OSHA training course in Construction Safety & Health.

F. The contractor personnel that will manage the contract execution and in charge of contract management must have a Mechanical Engineering degree from an accredited educational institution.

III. STATEMENT OF WORK:

A. General Requirements.

1. The contractor shall furnish qualified technician(s) on the job site while in performance of Maintenance and Service of the identified Air Handling Units.

Contractor shall be responsible for regular, systematic execution of the work items listed in Section IV as per manufacturers recommendations and other specifications provided in this SOW. The contractor agrees to regularly and systematically perform required maintenance of the equipment and provide callback service as conditions warrant, repair or replace all portions of the equipment included under this contract.

2. The contractor shall not perform any schedule maintenance or repair that requires the unit to be off-line or shutdown unless a VACHS representative, in coordination with the Operations Control Center, secure all power sources to the unit such as valves and electrical power main disconnect.

3. The contractor shall not manipulate any valve, control, automatic device, lock-out control or heat load transfer system unless it has been secured by the Operations Control Center.

4. Equipment shall be maintained in first-class condition to meet the initial performance ability. The equipment manufacturer's recommended maintenance and repair requirements along with other specifications delineated shall be accomplished under the scope of this contract. The contractor is responsible for the unit’s conditions at the beginning of this service contract. The equipment manufacturer's maintenance requirements are considered the minimum for all equipment. If specific equipment covered by this contract requires additional maintenance for safe and reliable operation the contractor shall perform the required maintenance.

5. The contractor is responsible, under this maintenance and repair contract, for the replacement of any damaged parts such as electrical motors, fan assembly or component, valves, level control, belts, gear case, dampening device, unit structural components, assembly, unit strainer, enclosure, piping, hangers, catwalk, filtration system, lightning arrester and any other mechanical or electrical device, up to the main electrical power disconnect, that is part of the air handling unit system. All system components must always be maintained operational and clean, free of dust, grease, stains or any other that will affect the operation and appearance of the unit or unit component.

6. The contractor shall provide a systematic preventive maintenance program in order to avoid a major component failure such as fan assembly rupture that will render the unit unserviceable for a period that will affect patient care service.

7. Contractor’s preventive maintenance program must include an Automated Engineering Management Software as a tool to track and manage all services performed. The engineering software will be the mechanism used to generate preventive maintenance schedules and repair services orders.

8. Contractor is responsible for the replacement of filtration components as per the unit’s manufacturer specification, filtration media manufacturer recommendations or as described in this PWS.

9. A predictive maintenance program must be established. Unit vibration analysis must be documented and analyze as a mechanism to prevent unit catastrophic failure.

10. The contractor must provide a system of call back to attend any emergency, after hours, and must report within two hours on site to resolve any emergency with the units covered by this PWS.

B. Specific Requirements.

1. Filtration media of 30 percent efficiency or less, pleated, or pre-filters must be replaced twice a month or before if needed.

2. Filtration media above 30 percent efficiency must be replaced at maximum pressure differential or if media has been damaged.

3. Pillow block lubrication must be documented and specified in the schedule maintenance as per bearing manufacturer specifications.

4. Belts must be replaced monthly using the appropriate procedure.

5. Fan assembly pulleys must be replaced annually.

6. Cooling coils cleaning must be performed every other month with pressure washer that does not exceed 800 psi. Chemicals or coil cleaning solutions must not be used. If a cooling coil is determined to be unserviceable, air side, the contractor shall provide a new cooling coil to replace it at no additional cost to the government.

Water produced during coil cleaning must be collected and disposed into sanitary lines exclusively, otherwise contractor will be fully and solely liable and subject to fines and or imprisonment by local or federal environmental regulatory agencies.

7. Supply fans assembly and return fan assembly for all 45 AHU shall be replaced once during the 5 year contract period. Contractor shall perform nine (9) AHU per year. Coordination as to the units to be worked per year shall be done in advance with the COR.

8. Outside air duct work, dampers, and plenum shall be kept free of rust, dirt or dust. It is the contractor’s responsibility to replace any component that is damaged, rusted or unserviceable.

9. Contractor shall maintain each unit free of rust, dust or any foreign material regardless of the effect or impact that may cause to the unit’s operation.

10. All unit access doors and illumination must be in perfect working conditions at all time.

11. For units equipped with UV lights, must be replaced once a year or whenever the fixture cease operating and kept in working conditions.

12. The contractor must clean the unit’s cooling coil strainer every other month during the cooling coil cleaning operation.

IV. SCHEDULE MAINTENANCE PROGRAM:

A. A scheduled maintenance program shall be provided, kept and used by the Contractor to keep the air handling units operating at optimum efficiency. The scheduled maintenance program shall be previously approved by the Contracting Officer Representative (COR). The acceptance will be made on the manufacturers recommendation and guidelines provided in this PWS. The stricter of the two will domain the preventive maintenance schedule. Service technician assures state-of-the-art performance with no failure rate. Contractor shall provide in writing the preventive maintenance protocol (policies and procedures), including the methods and frequency of testing and verifications of performance for the equipment.

B. Each preventive maintenance service shall be scheduled and completed in a computer-prepared service report, detailing exactly what was performed and to which equipment was done, what special tools, instrumentation, and diagnostic programs was used to maintain the system at optimum efficiency levels. At the completion of each period, a Summary Report shall be provided to the VA Medical Center. Template of the report needs to be approved by VA prior to start of this contract. Contractor will keep a service binder in custody of COR for each the units to include among other documents: Service Manuals, Service Reports, Quality Assurance, Quality Reports, VISTA Commissioning Report, Contractors Qualifications and Certificates, Contract Copy, etc.

C. Cooling coil must be mechanically cleaned every other month with water and maximum of 800 psi pressure washer. The contractor shall dispose of all the scaling removed from the media outside the facility. Mechanical cleaning product can be drained trough the sanitary piping by separating the solid material. Material that may clog or affect the sanitary piping shall not be discarded through the sanitary pipe system. The contractor is responsible for discharges affecting the facility’s sanitary piping system. The contractor will not discard, direct or indirect, any material as a result from the maintenance and repair of any air handling unit trough the storm drain system. All discharges will be directed to sanitary lines. Cooling coil that must be cleaned outside unit’s enclosure must be removed from the facility premises to be cleaned. The contractor is responsible for any illegal discharge through the storm drain system that may reach any natural water body.

D. The contractor shall perform all Inspections, Preventive Maintenance (PM) and repair service in accordance with the equipment manufacturer's specifications. The contractor shall utilize and provide procedures and checklists with worksheet originals indicating work performance and actual values obtained at the completion of the PM.

Contractor shall submit their checklist of PM for government approval before preceding any type of work. The scheduled work to be performed as part of the preventive maintenance program shall include, but will not be limited to, the following items:

1. Air Handling Units:

i. Outside air dampers, linkages, seals and components.

ii. Return air dampers, linkages, seals and components.

iii. Unit enclosure.

iv. Filtration medias.

v. Filtration racks.

vi. UV lights.

vii. Cooling coils.

viii. Enclosure doors and seals including access doors.

ix. Unit’s insulation from enclosure and piping up to the main distribution branch.

x. Fan assembly or components.

xi. Unit’s drain.

xii. Drip pan.

xiii. Unit’s illumination lighting.

xiv. Arc arrestors or grounding mechanism.

xv. Drive motors, pulleys, and belts.

xvi. Ductwork and insulation up to 50 ft from the unit.

xvii. Instrumentation. Pressure differential gauges, pressure gages, temperature gages, pitot tubes, actuators, and linkages.

xviii. Inspect, adjust, paint or repair any guard rail, catwalks, ladders, piping, lightning arrester and air handling units structural support.

E. Repair services will be conducted, as required to the Air Handling units motor, bearings, couplers, pillow blocks, reducing gear, belts, pulleys, fan assembly, shrouds, safety guards, guard rails, level sensors, motorized valves, dampening devices or structural vibration isolators, piping, hangers, water diffusers, catwalks, guard rails, lightning arrester, and ladders. The successful offeror will be expected while in the performance of the contract to replace major unrepairable items as mentioned above.

1. Equipment Schedule:

Item Num AHU Name Location Brand Model # Serial #

1 Air Handling Unit 1 South Bed Tower YORK XTI-069X093-KAPA046A CDTMX0009 2 Air Handling Unit 2 South Bed Tower YORK XTI-069X099-KAPA046A CDTMXT0015 3 Air Handling Unit 3 South Bed Tower YORK XTI-069X093-KAPA046A CDTMXT0011 4 Air Handling Unit 4 South Bed Tower YORK XTI-069X093-KAPA046A CDTMXT0010 5 Air Handling Unit 5 South Bed Tower YORK XTI-072X102-KFPJ046A CDTMXT0017 6 Air Handling Unit 6 South Bed Tower YORK XTI-078X108-KAQA046A CDTMXT0016 7 Air Handling Unit 7 South Bed Tower YORK XTI-078X090-KFPJ046A CDTMXT0168 8 Air Handling Unit 8 South Bed Tower YORK XTI-066X108-KAQA046A CDTMXT0019 9 Air Handling Unit 9 South Bed Tower YORK XTI-069X093-KAPA046A CDTMXT0014 10 Air Handling Unit 10 South Bed Tower YORK XTI-069X093-KAPA046A CDTMXT0013 11 Air Handling Unit 11 South Bed Tower YORK XTI-069X093-KAPA046A CDTMXT0012 12 Air Handling Unit 12 South Bed Tower YORK XTI-069X093-KAPA046A CDTMXT0018

13 Air Handling Unit 1 Community Living

CU TRANE MCCB025UA0B0UA K05B19250

14 Air Handling Unit 2 Community Living Center TRANE MCCB035UA0B0UA K0519255

15 Air Handling Unit 3 Community Living Center TRANE MCCB0104UA0B0UA K05B19262

16 Air Handling Unit 4 Community Living Center TRANE MCCB0104UA0B0UA K05B19267

17 Air Handling Unit 5 Community Living Center CARRIER 39NT06-HDT 2006500096

18 Air Handling Unit 6 Community Living Center CARRIER 39NT06-HDT 2006500097

19 Air Handling Unit 1 Surgery Intensive

CU CARRIER 39NTR40-HDT 200649O093

20 Air Handling Unit 30 Surgery Intensive

CU TRANE ****NO INFO***** **NO INFO**

21 Air Handling Unit 32 Surgery Intensive

CU TRANE ****NO INFO***** **NO INFO**

22 Air Handling Unit 2 Outpatient Admissions CSAA021UAC00 K11F69259

23 Air Handling Unit 23, SPS Building 1 ENGINEERING

PRODUCTS TFMC-3030F TF1904C5466

24 Inpatient Pharmacy Air Handling Unit Building 1

FBOU12030074

25 Linear Accelerator Air Handling Unit 1A Building 1 TRANE TSCB010U0C K05B19297

26 Linear Accelerator Air Handling Unit 1B Building 1 TRANE TSCB010U0C K05B19291

27 NEW Linear Accelerator Air Handling Unit Building 1 0AH017FDAC FB0U041000819

28 Air Handling Unit 1A CT Scan Building 1 TRANE TSCA017N0C000000C00 K0BKA3294A

29 Air Handling Unit 1B CT Scan Building 1 TRANE TSCA017N0C000000C00 K10B15401

30 Air Handling Unit CT/MRI 1A Building 1 TRANE

TSCB010U0F000000000

AE00A12 K10B15694

31 Air Handling Unit CT/MRI 1B Building 1 TRANE TSCB01U0F0000000AC00A02

32 Radio Therapy Air Handling Unit Building 1 YORK

BA0061220.00X048G06CB01650

32WH122 DHJM-080143

33 Air Handling Unit 29 Morgue Building 1 CARRIER 39MN17W027JYB11X 4720031812

34 Air Handling Unit Foot Clinic Building 1 CARRIER 39MW03D021HZ511XCS 0113U00500

35 Air Handling Unit 18 Kitchen VCS Building 1 TRANE CSAA0084UAL00 K16J72318

36 Supply Fan Food and Nutrition Building 1 ENGINEERING

PRODUCTS TFMC-2025F TE1904C5470

37 Air Handling Unit Cardio Cath 1 Building 1 ENGINEERING

PRODUCTS TFMC-1520F TF1904C5464

38 Air Handling Unit Cardio Cath 2 Building 1 TRANE CSAA006UBC00 K12J07832A

39 Air Handling Unit Swimming Pool Building 1 TRANE

TSCB010U0F00000000AC0AA20

6.5000 K11F67638

40 Air Handling Unit RTU 1 Operating Rooms Building 1 TRANE TSCB030D0F000 K09B55992K

41 Air Handling Unit 2R Operating Rooms Building 1 ENGINEERING

PRODUCTS TFMC-3040F TF1904C5462

42 Supply Fan 1 A B9 Mechanical Room Building 1 TRANE TCCB056IDC0A0LTVVMVVF C15B00889

43 Supply Fan 1 B B9 Mechanical Room Building 1 TRANE TCCB024IDC0A0LTVVMVVF C15B00890

44 Supply Fan 1 C B9 Mechanical Room Building 1 TRANE TCCB101IDC0A0LTVVMVVF C15B00891

45 Air Handling Unit 100 Outpatient Admissions TRANE CSAA0044AC00 K12E51434

Additional services might be required and/or equipment could be added or deleted via supplemental agreement due to changes in equipment.

V. GENERAL:

A. Quotation will be considered only from offerors who are regularly established in business called for, who are financially responsible, and able to show evidence of their reliability, ability, experience, facilities and personnel directly employed or supervised by them to render prompt and satisfactory service. Personnel trained and experienced in providing service/maintenance on the equipment identified above shall perform all work.

VI. GENERAL SYSTEM PRECAUTIONS AND SECURITY REQUIREMENTS:

A. Containment: During work, precautions must be taken to ensure the patient and employees safety.

B. Measures shall be taken to control odors and/or mist vapors during the process.

C. The Certification and Accreditation (C&A) requirement do not apply and a Security Accreditation Package is not required.

VII. ADDITIONAL:

A. The contractor shall ensure that its employees have received safety equipment training, medical surveillance programs, individual’s health protection measures, and required for the work by the U.S. Occupational Safety and Health Administration.

Contractor should comply with applicable safety codes and standards.

B. Debris, garbage and/or equipment removed as part of this contract shall be collected and precautions must be taken to ensure that it is not otherwise dispersed outside the area during the cleaning process.

C. For the purpose of clarification, any item not specifically excluded shall be considered the contractor's responsibility.

D. All maintenance (predictive, preventive, repair service and emergency repair service) shall include replacement of parts deemed necessary by the Contractor or COR at no additional cost to the Government.

E. All travel costs associated with the performance of this contract are the responsibility of the contractor and are provided at no additional cost to the Government as part of this contract. Travel costs are defined as but are not limited to time and vehicle costs for personnel in travel to and from job site for all duties outlined in this specification, normal shipping charges on any parts or materials covered by this contract, costs associated with the normal shipping of parts or equipment out for repair that are covered under this contract, etc.

F. Contractor’s personnel privately owned vehicle must be parked outside the VACHS facility. Contractor’s service vehicle can access the facility for the sole purpose of contract related activities upon approval from Police Service.

G. Upon contract award, the contractor accepts "as is" all equipment specified in the contract.

H. The Contractor shall require all employees, including supervisors, to wear distinctive uniform clothing for ready identification, and assure that every employee is in uniform no later than the time specified by the COR, or otherwise no later than 10 working days from the date an employee first enters on duty. The uniform shall have the Contractor's name, easily identifiable, affixed thereon in a permanent manner such as a badge or monograms.

I. The Government will not be responsible for incidental charges including, but not limited to, parking, tolls, mileage, phone, etc., on straight time or overtime work.

J. Holidays. In accordance with 5 U.S.C. 6103, Executive Order 11582 and Public Law 94-97 the following national holidays are observed and for the purpose of this contract is defined as "Legal Federal official holidays" as follow:

1. New Year's Day January 1.

2. Martin Luther King Third Monday of January.

3. President's Day Third Monday in February.

4. Good Friday Every Friday Before Eastern-Approved by DOL

5. Memorial Day Last Monday of May.

6. Independence Day July 4.

7. Labor Day First Monday of September.

8. Columbus Day Second Monday of October.

9. Veteran's Day November 11.

10. Thanksgiving Day Fourth Thursday in November.

11. Christmas Day December 25

VIII. HEALTH AND SAFETY:

A. The contractor shall comply with all applicable federal, state and local requirements for protecting the safety of the contractor's employees, building occupants and the environment. All applicable standards of the OSHA shall be followed when working in accordance with this project.

B. Occupants Safety: No process or materials shall be employed in such a manner that they will introduce additional hazards into occupied space.

C. The Contractor shall adhere to all OSHA, EPA, NFPA Life Safety Codes, and all other regulatory requirements.

D. In performance of this contract, the Contractor shall follow VAMC safety policy and standard for safe work practices and take such safety precautions as the Safety Officer or designee may determine to be reasonably necessary to protect the lives and health of occupants of the building. The Contractor shall comply with VAMC smoking policy, which designates all interior space as non-smoking areas.

E. Patient, employee, visitors, and contractor personnel safety shall always be maintained. The contractor is responsible for the occupation safety and health of his/her employees. The Contractor shall comply with all applicable OSHA safety and health standards.

F. The Contractor shall submit to the Contracting Officer, prior to the start of the contract, the Material Safety Data Sheets (MSDS) for all potentially hazardous materials (lubricants, cleaners, working fluids, etc.) to be used in the facility in performance of the contract, and will not use, in the facility, such materials which have not been so cleared in advance with the VACHS. MSDS for new chemicals shall be furnished concurrently with arrival of the chemical on site. The Contractor shall maintain a copy of all MSDS at the chemical storage site in a location accessible to VACHS personnel to assure compliance with all laws and requirements regarding the "Right to Know" law.

G. The Contractor is responsible to identify, provide and maintain all personal protective equipment required to perform the duties outlined in the contract. In addition, the contractor is responsible for identifying and providing all applicable safety programs (i.e. lockout/tag out, confined space entry, universal precautions, etc.) required to perform the work. Training on required safety programs and the proper use of PPE's shall be provided, and documentation maintained by the contractor.

H. The Contractor shall obtain a Hot Work Permit from the Safety Office whenever soldering, welding, using a cutting torch, or other open flame, spark, or heat producing equipment. The contractor is required to follow ALL requirements outlined for the issuance of the Hot Work Permit.

I. If the Government notifies the Contractor of any non-compliance with the pervious provisions; the contractor shall, after receipt of such notice, immediately correct the condition and notify the contracting officer in writing that the condition has been corrected. It, in the opinion of the Safety Officer or designee the condition is life threatening he/she shall instruct the contractor to stop work until the condition has been corrected. If the Contractor fails or refuses to comply promptly, the Contracting Officer may issue and order halting of all or any part of the work, and Contractor may be held in default. The Contractor bears all costs of stop work time and correcting safety hazards.

J. The contractor shall provide within ten (10) working days after receipt of this contract a detailed listing of the following information:

1. Safety program/procedures are required to be followed by the contractor's personnel in the performance of their duties and when such procedures are required.

2. Listing of personal protective equipment(s) required to be utilized by the contractor's personnel in the performance of their duties. Also, when equipment will be required.

3. Material Safety Data Sheet (MSDS'S) for any chemical(s) utilized by the contractor in the performance of this contract.

K. Contractor is responsible for the supervision of all their employees while on government property. It is the Contractor's responsibility to assure compliance with the scope of work and requirements referenced in this contract.

Provisions provided in the scope of work are not intended to relieve the Contractor of this responsibility.

L. Coronavirus (COVID-19) Mask Use in Veterans Health Administration (VHA)

Facilities. All contractors’ employees are required to wear a face covering during their time at the VHA facility. COVID Masking is required for all contractor personnel. Stateside contractors must comply with applicable travel requirements/restrictions pertaining to COVID-19 when traveling to PR

M. Flu Shot is mandatory in Accordance with VHA Directive 1192.01. This is only required for employees accessing the Hospital’s premises.

IX. INJURY OR ACCIDENT:

A. As defined by OSHA, EPA, NFPA Life Safety Codes, and all other regulatory requirements any incident of a major malfunction, accident or injury, a written report shall be submitted by the Contractor to the VACHS within five (5) working days following the incident. The report shall state the cause, what, where and when and why the incident happened and the repairs and tests that were or are to be made to correct the cause of the incident.

X. QUALITY CONTROL PROGRAM:

A. The Contractor shall establish a complete quality control program to assure the requirements of the contract are provided as specified, within five (5) working days prior to the starting date of the contract, the Contractor shall submit a copy of his program to the COR, for approval. The program shall include, but not be limited to, the following:

1. An inspection system covering all the services described in the contract. A checklist used in inspecting contract performance during regularly scheduled or unscheduled inspections. The name(s) of the individual(s) who will perform the inspection.

2. The checklist shall include every area of the Contractor's operation as well as every task required to be performed.

3. A system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable and/or the Medical Center inspectors point out the deficiencies.

4. A file of all inspections conducted by the Contractor and the corrective action taken. This documentation shall be made available to the Medical Center upon request, at any time during the term of the contract.

XI. EMERGENCY TELEPHONE NUMBERS:

A. The Contractor shall provide the COR with pertinent emergency telephone numbers, in order to summon assistance in case an emergency develops. At least one of the emergency telephone numbers shall be manned twenty-four (24) hours per day. This information shall be provided in writing to the COR, prior to the contract start date.

B. The contractor must provide 24/7 emergency contact names(s) and telephone numbers(s) for call back. Upon arrival, contractor’s personnel must report to the Operations Control Center within two hours of contact.

XII. INFORMATION RELATING TO CONDUCT OF CONTRACTOR’S EMPLOYEES:

A. The Contractor shall prohibit his employees form disturbing papers on desks, opening desk drawers or cabinets, or using telephones or office equipment provided for official Medical Center use.

B. Contractor shall require his employees to comply with the instructions pertaining to conduct and other regulations called to the Contractor's attention by the CO/COR, Federal Protective Officers, Inspectors, etc.

XIII. GENERAL INFORMATION:

A. The Contractor shall immediately notify the contracting office and contracting officer's representative (in writing) of the existence of the development of any defects in, or repairs required which the contractor considers he is not responsible for under the terms of the contract and shall furnish him a written estimate of the cost to make necessary repairs. The contracting officer reserves the right to make final determination of the responsibility. The contacting officer also reserves the right to solicit the services of other contractors to make said repairs.

B. The Government reserves the right to perform emergency repairs if at the Government's opinion; it jeopardizes patient or employee safety.

XIV. PERFORMANCE REQUIREMENT SUMMARY:

Performance Objective (Task)

Performance Standard

Monitoring Method

Acceptable Quality Level (AQL)

Incentive (Positive/Negative

Perform schedule maintenance of the facility air handling units and ancillary components.

PWS Section IV (Scope of Work), Sub-sections A-E

Periodic surveillance inspections.

Monthly Maintenance service report.

All schedule maintenance completed by the end of each period year. No deviations accepted during the execution period.

Immediate corrective action taken at no additional cost to the Government

Conduct Repair work on a timely basis to prevent system downtime.

PWS Section IV

Periodic surveillance inspections.

Service report.

Two deviations accepted during the execution period.

Immediate corrective action taken at no additional cost to the Government

Emergency call back.

PWS Section XII, Sub-section A-B

Operations Control Center

24/7 surveillance.

Service report.

Two deviations accepted during the execution period.

Immediate corrective action taken at no additional cost to the Government

B. STATEMENT OF WORK