Att 1) Statement of Work.pdf

STATEMENT OF WORK (SOW)

USSOCOM Performance Nutrition Platform

1.0 PURPOSE & OVERALL OBJECTIVE

The primary purpose of this contract is to procure commercial Software-as-a- Service (SaaS) licenses for the Teamworks Nutrition platform (formerly known as Notemeal). The platform shall provide a secure, internet-based performance nutrition ecosystem that integrates USSOCOM Performance Dietitians (PDs), Special Operations Forces (SOF) Service Members (SMs), and USSOCOM Food Service Systems to optimize human performance and lethality through targeted, accessible nutrition.

This system shall serve as an enterprise-wide performance nutrition calibration and tracking tool, allowing a small team of up to 55 PDs to deliver personalized, mission-specific nutrition plans at scale to over 18,000 tactical athletes across geographically disparate locations.

2.0 SCOPE of WORK

The Contractor shall deliver a cloud-hosted, mobile-first performance nutrition platform encompassing the following core capabilities:

• Continuous platform tracking of nutritional compliance, user engagement, and 1:1 messaging interactions.

• Customized meal planning templates, dietary tagging, auto-scaling portion controls, and automated shopping list generation.

• Integration with military Dining Facilities (DFACs) to enable menu visibility, meal plan fulfillment, and digital food ordering.

• Administrative hierarchies allowing enterprise-level coordination, roster transfers, and collaborative sharing of templates, recipes, and DFAC menus.

• Advanced performance analytics and reporting tools to measure dietitian efficiency, end-user outcomes, system usability, and program return on investment (ROI).

3.0 SPECIFIC CONTRACTOR TASKS (PERFORMANCE

REQUIREMENTS)

The Contractor shall execute the following technical and functional requirements:

3.1 Meet or Exceed DoD Nutritional & Cataloging Standards

• 3.1.1 Nutrient Tracking: The platform's nutritional database shall track a minimum of 60 individual micro- and macro-nutrients for all registered food components, recipes, and custom meal plans.

• 3.1.2 Digital Food Item Catalog: The Contractor shall provide and maintain a comprehensive, continually updated Digital Food Item Catalog in a government-specified digital format (e.g., JSON or structured database format).

• 3.1.3 Food Scoring System: The platform shall support a custom food scoring system utilizing a "digital bullet" visual grading metric (e.g., 1 bullet [worst], 2 bullets, 3 bullets [best]). This scoring system must remain fully functional and customizable across all SOF deployment sites, regardless of individual DFAC ownership or administrative control.

3.2 Deliver End-User Engagement & Mobile Functionality

• 3.2.1 Multi-Platform Access: The Contractor shall provide native applications for mobile operating systems (iOS and Android) and access via standard web browsers.

• 3.2.2 User Onboarding: The platform shall support staff-controlled, automated onboarding via activation links, enabling SMs to log in and access custom profiles immediately without requiring prior manual profile configurations by administrative personnel.

• 3.2.3 Tailored Digital Engagement: The platform shall enable PDs to establish customized individual performance goals, push personalized notifications, and coordinate reminders to keep SMs engaged with their nutrition protocols.

• 3.2.4 Secure Communications: The platform shall feature an integrated, secure 1:1 instant messaging system allowing real-time communication, educational delivery, and virtual feedback loops between assigned SMs and PDs.

• 3.2.5 Practical Fueling Tools: The system shall automatically generate dynamic grocery lists directly from an individual SM's prescribed meal plan, adjusting portions and quantities based on active scaling inputs.

3.3 Provide Dietitian-Focused Enterprise Management Tools

• 3.3.1 Hierarchical Permissions: The Contractor shall configure robust, roles-based permission structures allowing USSOCOM to manage access across multiple military commands, components, units, and teams.

• 3.3.2 Roster and Profile Portability: The system shall allow seamless, hierarchical data transfers within the SOCOM enterprise to ensure continuity of care such as SMs transfer between commands or deploy to disparate operational environments.

• 3.3.3 Enterprise Resource Sharing: Geographically disparate PDs shall be able to share customized meal plan templates, specialized menus, custom recipes, and educational training modules across the SOCOM enterprise.

• 3.3.4 Targeted Therapeutic Support: The platform shall support rapid, template-driven group assignments to allow PDs to push specific menus and nutritional regimens optimized for specialized training demands or medical nutrition therapy.

• 3.3.5 Dynamic Meal Optimization: The platform shall provide interactive recipe-building and portion-scaling utilities, allowing PDs to quickly analyze the nutrient densities of specific menus and adjust food plans to meet immediate operational requirements.

3.4 Ensure Digital Platform Integration & Interoperability

• 3.4.1 HPDMS API Synchronization: The platform shall maintain a robust, secure, and bi-directional Application Programming Interface (API) to ensure seamless, real-time data flow with USSOCOM's central Human Performance Data Management System (HPDMS).

• 3.4.2 Automatic Data Syncing: The system shall automatically synchronize SM nutritional logs, compliance metrics, body composition indicators, and PD prescriptions directly into the HPDMS without requiring manual file uploads or duplicative administrative entry.

4.0 TRANSITION & DATA PORTABILITY

4.1 Transition-In (Data Migration)

Upon contract award, the Contractor shall migrate all legacy "Notemeal" user profiles, historical dietary logs, customized dietitian templates, and custom menus into the new commercial "Teamworks Nutrition" tenant. The Contractor shall complete this migration with zero data loss and zero system downtime to ensure operational continuity.

4.2 Transition-Out (Data Portability)

Upon contract expiration, the Contractor shall deliver a complete, unencrypted, and organized export of all government-owned data (including user profiles, nutritional history, custom templates, and logs) in a standard machine-readable format (e.g., CSV, JSON) within 30 calendar days. This service shall be provided at no additional cost to the Government.

5.0 SECURITY, DATA RIGHTS, & CLOUD HOSTING

5.1 Cloud Environment & Compliance

The Contractor shall host the software platform in a FedRAMP-authorized secure government cloud environment (e.g., AWS GovCloud, Azure Government) that fully complies with DoD Cloud Computing Security Requirements Guide (SRG) for handling Controlled Unclassified Information (CUI) under Impact Level 4/5 (IL4/IL5) protocols.

5.2 Government Data Ownership

The Government shall retain 100% exclusive ownership and intellectual property rights over all data entered, generated, or stored within the platform, including SM performance logs, customized recipes, dietitian templates, and system interaction histories.

5.3 Data Segregation

The Contractor shall employ logical and physical data segregation protocols to ensure that all USSOCOM enterprise data is completely insulated from the Contractor’s commercial, collegiate, and professional sports database tenants.

6.0 SERVICE LEVEL AGREEMENTS (SLAs) & PERFORMANCE

MONITORING

6.1 Platform Availability

The Contractor shall maintain a minimum platform uptime of 98% (twenty-four hours per day, seven days per week), excluding pre-scheduled maintenance windows. Pre-scheduled maintenance windows shall occur at a regular interval, no more than weekly, as established by the contractor during off-peak hours (0500- 2200). The Contractor shall notify the Government Program Manager in writing at least 48 hours in advance of any non-pre-scheduled maintenance, which must occur during off-peak hours.

6.2 Technical Support Response Times

The Contractor shall maintain a help desk support system with the following response and resolution thresholds:

• (Critical / Platform Down, Data Loss, Security Issues): Response within 1 hour; resolution or active workaround within 4 hours.

7.0 DELIVERABLES & REPORTING SCHEDULE

The Contractor shall submit the following deliverables to the USSOCOM Program Manager (PM) and Contracting Officer Representative (COR) in accordance with the schedule below. All deliverables are to be included in the base subscription service and will be annotated under a Not Separately Priced (NSP) CLIN.

Deliverable ID Deliverable Title Frequency / Due Date

Format / Delivery Method

DEL-01 Platform Provisioning (Base Licenses)

Within 3 business days of contract award

Digital / Secure Enterprise Tenant Access

DEL-02 Legacy Data Migration (Transition-In)

Within 15 calendar days of contract award

Verification report showing 100% data fidelity

DEL-03 Digital Food Item Catalog (60+ Nutrients)

Within 5 calendar days of award and continuously thereafter

One-time/initial submission via structured data file (JSON/API sync) within 5 calendar days of award then verified by user/in-app access thereafter

DEL-04 User Data Log Delivered on demand within 5 days of request

PDF via Email (includes active user & HPDMS sync metrics)

DEL-05 Food Defense, Safety, and Data Security Plan

Within 30 calendar days of contract award

Digital Document (Word/PDF)

DEL-06 Data-Informed Menu Variety & Rotation Strategy

Within 60 calendar days of contract award

Digital Document (Word/PDF incorporating SM feedback)

DEL-08 Final Data Export (Transition-Out)

Within 30 calendar days of final contract end

Secure, machine-readable format (e.g., Excel, csv)

8.0 PERIOD AND PLACE OF PERFORMANCE

• Period of Performance: The base period of performance shall be 12 months from the date of award, with subsequent option years at the unilateral discretion of the Government.

• Place of Performance: The primary work shall be performed at the Contractor's facilities (remote hosting and SaaS delivery). The Contractor shall provide virtual support and platform access to USSOCOM-designated military installations globally.