Att 1 - RFI_FY26-ICE-FFMS-OM_Questions_25FEB25.pdf

SAM.gov Notice ID #: RFI_FY26-ICE-FFMS-OM

Request for Information (RFI) for Federal Financial Management System (FFMS) Infrastructure Operations and Maintenance (O&M) Support Services

1.0 Description of Requirements

Project Management Support The contractor shall collaborate with the Immigration and Customs Enforcement (ICE) Office of the Chief Information Officer (OCIO) and ICE Office of Financial Management (OFM) Information Technology Program Managers (ITPMs), for but not limited to FFMS and other projects as defined within the statement of work, to implement all agreed upon governance and other applicable processes and to define the appropriate service level and other service requirements.

Delivery and Independent Verification and Validation (IV&V) Testing Software system change request (SCR) delivery and independent verification, and validation (IV&V) shall be performed by a Contractor who is not directly engaged in the development of the project, with the purpose of assessing the correctness and quality of the project’s product. The contractor shall review, analyze, evaluate, inspect, and test the project’s product and processes. This analysis shall include the operational environment, hardware, software, interfacing applications, documentation, operators, and users to ensure that the software is well-engineered and is being developed in accordance with customer requirements.

Infrastructure O&M The contractor shall be responsible for the day-to-day maintenance of the for but not limited to FFMS and other projects as defined within the statement of work FFMS Infrastructure to ensure delivery of contracted information technology (IT) services to ICE in support of the FFMS application’s infrastructure. The contractor shall maintain software support and related resources on the infrastructure, such as servers, VMs, interfaces and their connectivity, scripting, load balancing services, and database suite of products and tools. Infrastructure support shall include development and maintenance of the OFM Interface Dashboard to support FFMS Infrastructure components such as but not restricted to user management, interface reporting, certificate management, and infrastructure component availability status. The contractor shall NOT be responsible for maintaining the FFMS commercial off-the-shelf (COTS) application development. Support shall be provided as defined in but not limited to the following categories:

• OFM General Support Systems (GSS) Support The contractor shall be responsible for the day-to-day maintenance of the OFM GSS Infrastructure. The contractor shall maintain software support and related resources on the infrastructure, such as servers, VMs, interfaces and their connectivity, scripting, load balancing services, and database suite of products and tools.

• User & Interface Password Management Support

The contractor shall be responsible for the day-to-day maintenance of the Password Management Utility. The contractor shall maintain software support and related resources on the infrastructure, such as servers, VMs, interfaces and their connectivity, scripting, load balancing services, and database suite of products and tools.

• Business Intelligence (BI) Reports and Dashboards Support

The contractor shall be responsible for the day-to-day maintenance of the BI Reporting Tool.

The contractor shall maintain software support and related resources on the infrastructure, such as servers, VMs, interfaces and their connectivity, scripting, load balancing services, and database suite of products and tools.

• Integrated Data Services Support

The Contractor shall be responsible for the day-to-day maintenance of the integrated data services for data sharing among the agencies. The Contractor shall maintain software support and related resources on the infrastructure, such as servers, VMs, interfaces and their connectivity, scripting, load balancing services, and database suite of products and tools.

• Reports, Dashboards and Application Programming Interface (APIs) (Optional)

The contractor shall develop data structures and build workflows to support agency reports and dashboards. This shall include the establishment of APIs to support agency data sharing needs and the establishment of required Directed Acyclic Graph (DAGs) utilizing tools such but not limited to Apache Airflow.

• Share Drive Support (Optional)

The contractor shall monitor and maintain customer created visual basic for applications (VBA), access databases, and structured query language (SQL) queries pertaining to supporting agency critical financial operations as stored on the shared drive.

2.0 RESPONDING TO THIS RFI

Sources able to satisfy all aspects of the above requirements are invited to submit information describing their ability to meet the requirements.

RFI Responses must be submitted in size 12 Times New Roman font with single spacing and 1” margins.

Please limit RFI submission responses to 10 pages or less (including cover page).

RFI Submissions shall include the following:

Administrative Information

1. Company Information Name:

Address:

Website Unique Entity Identifier (UEI) Number:

Number of Years in Business:

Brief Overview of Company History:

2. Point of Contact Name:

Title:

Email Address:

Telephone Number:

3. Specify Business Type based upon NAICS code 541519 (Other than Small Business, Small

Business, Small Disadvantaged Business, 8(a), HUBZone, etc.)

Size Standard:

4. Current IT Contract Vehicles Held (ex. GSA MAS, Alliant, EAGLE II, etc.)

Vehicle Name:

Vehicle Contract Number:

5. Define capabilities and resources available to provide a solution Capabilities / Resources:

3.0 RFI Questions

RFI Respondents shall address all the questions outlined below:

1. Can you perform the work as a prime or would you need a subcontractor? Would the subcontractor be a large business or another small? What percentage of the work would be performed by the subcontractor?

2. Do you currently have subcontracting arrangements to perform work on existing contracts?

3. List contracts where you have been a prime contractor, or a subcontractor with more than 50% of the workshare, in support of an IT Program Management Office (PMO) as described in Section 1.0, within the last three (3) years, including:

a. Name of the Agency

b. Contract Name

c. Contract Number

d. Total Awarded Amount (Contract Value with Options)

e. Period of Performance

f. Description of Work Performed, specifically which of the tasks in Section 1.0, were you performing?

g. Percentage of Work Performed

h. How does this experience align with this RFI requirements and tasks

4. Based on the work described in this RFI in Section 1.0, and similar work you have performed on existing contracts, what type of performance measures would you recommend in the Quality Assurance Surveillance Plan (QASP).

a. Based on past performance, what were the government required metrics/service level agreement (SLA) /standards? What metrics/SLA/standards proved to be most useful to ensure excellent performance?

5. What metrics and analytics are available to gather from program/project training and communications products? Is there a method to evaluate the training delivery to ensure the tools, channels, and delivery methods are successful and effective? Can any of this data be used to build performance measures?

6. How do you propose to integrate organizational change management methodologies into an environment with emerging IT initiatives?

7. Based on the work described in this RFI in Section 1.0, and similar work you have performed on existing contracts, what Standard Operating Procedures (SOPs) and/or playbook for documenting support activities would you recommend?

8. Based on the work described in this RFI in Section 1.0, and similar work you have performed on existing contracts, what communication strategies would you recommend?

9. Based on the work described in this RFI in Section 1.0, and similar work you have performed on existing contracts, what software, tools, and products would you recommend helping manage and deliver this scope?

10. Based on the work described in this RFI in Section 1.0, and similar work you have performed on existing contracts, what required skills/experience would you recommend/propose?

a. Position Description / Labor Category?

b. Skill / Experience?

c. Industry Certifications?

11. Based on the work described in this RFI in Section 1.0, and similar work you have performed on existing contracts, how would you ensure consistency while avoiding redundancy of effort in reporting and deliverables?

12. Based on industry best practices and your organization’s experience, how do you see the financial management and account field evolving in the next 5 years? Are there emerging technologies or approaches that could benefit financial management and accounting services of an IT Portfolio within a Federal Law Enforcement environment in the short/long term?

13. Have you previously worked on designated as a high value asset and financial system? Do you have experience with supporting IT system that undergo financial statement assessments and recommendations assessment request management you would recommend?

14. What is the contract type and CLIN structure would you recommend for this requirement based on similar experience? What are some strengths/weaknesses of this contract type/structure?

15. Please provide a list of labor categories and quantities of full-time employees to meet this requirement.

16. Based on past performance, what were the government required metrics/SLA/standards? What metrics/SLA/standards proved to be most useful to ensure excellent performance?

17. Describe your approach to designing and delivering tailored training programs for diverse audiences.

Include examples of tools, methodologies, and metrics you used to ensure effective communication and especially knowledge retention.