Att_07-_KYVC_Exhibit_Maintenance_Manual.pdf

Kohm Yah-mah-nee Visitor Center, Lassen Volcanic National Park

Mineral, California

Maintenance Manual September 5, 2008

Prepared by:

Fruland & Bowles, Inc.

5454 Angola Road

Toledo, Ohio 43615

Mineral, California

Maintenance Manual September 5, 2008

Table of Contents

Section 1

1.1 Introduction

1.2 Maintenance and Cleaning of Exhibits

1.3 Rehabilitation

Section 2

2.1 List of Exhibit Producers

2.2 List of Suppliers

Section 3

3.1 AV Equipment List

3.1.1 Start up & Shut down Procedures

3.2 Exhibit Access Drawings

3.2.1 As-built Drawings

3.3 11x17 Graphic Layouts

3.4 Volcano Model & Rock Wall Maintenance

3.5 Exhibit Cut Sheets

Mineral, California Maintenance Manual September 5, 2008

Section 1

1.1 Introduction

Much time, effort, and expense has gone into the design, fabrication, and installation of your new Visitor Center Exhibits. The responsibility of caring for them now rests with you, the staff. This manual should be available for reference to both interpretive and maintenance personnel. It contains some general recommendations for cleaning and caring for the displays, as well as specific information relating to your Visitor Center Exhibits. Establishing a regular schedule for inspection will be helpful. Many small problems can add up over time, and may go unnoticed by staff, who are accustomed to seeing it every day. Keep it looking good!

1.2 Maintenance and Cleaning of Exhibits

Photographs, Text and Graphics: There are several different types of graphic processes utilized in your Visitor Center Exhibits. They are as follows:

iZONE® Digital High Pressure Laminate (dHPL): The majority of the graphic panels in your exhibit are produced with this process. The images and text contained within this product is a high resolution ink jet print that has been impregnated into the surface of the high pressure laminate. The finished material is very similar to the material that is on your kitchen counter tops, in fact, it is “pressed” at the Wilsonart® factory in Temple Texas. This material can be wiped down with a damp cloth (WypAll) or can be washed with a dilute concentration of “Joy” dishwashing liquid and water. Do not use any abrasives, as this can scuff or “mar” the surface over time, and degrade the image quality.

Mineral, California Maintenance Manual September 5, 2008

Durst-Rho®: The “Wallpaper” or mural images in your exhibit are the only Graphics that have been produced with this process. It is a UV Cured Inkjet printed directly on vinyl impregnated canvas wall covering. As with the other graphics in the Visitor Center Exhibits, this can be gently wiped with a damp cloth (WypAll), but should not be cleaned with any solvent or ammonia based cleaner, or any cleaner containing abrasives.

In General, all graphic and photographic surfaces may be dusted with a soft cloth or can be cleaned with Brillianize and Wypalls. They should maintain their color for approximately ten to fifteen years. Do not clean with any liquid cleaner or glass cleaner, as the solvents can “craze” or fog the surface of the overlaminate. If necessary, they can be washed with a dilute concentration of “Joy” dishwashing liquid and water, using a WypAll.

Never “Scrub” the surface. Allow the cleaner to work, and lightly wipe or rub until clean. Using Brillianize in a regular maintenance schedule will reduce static, and keep the graphics looking good.

Other Materials in your Exhibit: There are a few other materials, that require special attention for cleaning, in your Visitor Center Exhibits:

Glass & Plexi: The glass drawer covers in exhibit 18, 21 & 22 and the plexi monitor covering in exhibit 22 & 23 are the only instances of glass or plexi in your Visitor Center Exhibit. This glass is 1/4” tempered safety glass, and the plexi is 1/4” clear. While ordinary glass cleaners will work for these surfaces, care must be taken not to “overspray” the cleaner onto nearby surfaces, including graphics and electronic equipment. Spray a clean cloth, and wipe the glass, as opposed to spraying onto the glass surface.

ALL OTHER MONITORS IN YOUR EXHIBIT ARE PLASMA OR LCD

SCREENS. THEY ARE SUSCEPTIBLE TO DAMAGE IF SPRAYED

WITH ANY LIQUID. ONLY DUST OR WIPE WITH A CLEAN CLOTH

AND BRILLIANIZE.

Mineral, California Maintenance Manual September 5, 2008

Wood & Wood Veneer: Hardwood and veneer is used throughout the Visitor Center Exhibits. This is real wood, and should be treated like the high quality cabinetry that it is. Clean with a lightly dampened cloth, or with a dilute mixture of Joy dishwashing liquid. NEVER spray any liquid cleaner directly onto the wood surface. Too much moisture can, in time, seep into the finish, causing irreparable damage to the surface. Spray the cloth (Wypall) and then wipe the surface of the cabinet. The finish coat is a very durable pre-catalyzed lacquer, that will protect the wood for many years, but can scratch or craze if subjected to solvent based cleansers or high levels of moisture. Do not allow visitors to place food or drinks directly on the surface of the wood.

Acrylic Vitrines: The material used for the artifact cases (vitrines) is 1/4” clear acrylic. This material is subject to “crazing” or “fogging”, if cleaned improperly. Never introduce any solvent based or abrasive (scrubbing bubbles) cleaners. The best way to clean these objects is with Brillianize and WypAlls. Simply spray the WypAll with the Brillianize, and buff the acrylic until it dries. This will also provide a static free surface, which will help keep dust (an abrasive) from collecting on the surface. The Vitrines, in particular, should Never be cleaned with any solvent or ammonia based product. These are very expensive, custom fabricated cases, and the perfectly clear seams and joints will be compromised.

High Pressure Plastic Laminate (HPL): The finish on the majority of your exhibit structures is comprised of a variety of different manufacturer’s HPL products. From a maintenance perspective, they should all be treated the same as the iZone® graphic material.

As with the iZone®, this material is very similar to the laminates used on kitchen counters, and is extremely durable, if treated properly. Do not use any solvent or ammonia based product, or anything with abrasives, as this will scuff and mar the finish over time.

Mineral, California Maintenance Manual September 5, 2008

Sherwin Williams “Harmony” (Latex Paint):

All of the painted finish on the base wall structures in your exhibit is this product. It meets or exceeds GS-11 criteria for coatings in LEED certified buildings. As with most other elements in the exhibit, this product, while very durable, should not be scrubbed with any abrasive cleanser or any harsh products. Cleaning with a damp cloth, and a dilute formula of liquid soap (Joy Dishwashing Liquid) will keep it clean and looking good.

Topographic Maps, Vulcan’s Eye Wall and Volcano Models:

These items are very durable, but are also susceptible to improper cleaning.

The surfaces are finished with numerous layers of paint, and finished with several coats of clear. Scuffing or rubbing with coarse material or with cleaners containing abrasives will scratch and damage the clear coat. These exhibits should only be cleaned with a clean, soft damp cloth. If this does not remedy the situation, refer to the Taylor Studios Maintenance Manual, Section 3.4.

Mineral, California Maintenance Manual September 5, 2008

1.3 Rehabilitation

Exhibit Guarantee: The exhibit structures, photographs, and cabinetry are guaranteed for one year from the date of installation from defects or damage that occur as a result of poor workmanship, or material failure; any failure of the components should be reported to Harpers Ferry Center, (HFC) immediately after discovery. Within that one-year period, Fruland & Bowles, Inc. is responsible for repairing or replacing the exhibits at their expense, but cannot be held responsible for damage by visitors or park personnel during the guarantee period.

Electronic equipment, i.e. computers, monitors, digital repeaters, speakers, etc. that have been provided in this exhibit, are covered by the manufacturer’s warranties.

YOU ARE NOW THE OWNER OF THIS EQUIPMENT. PLEASE FILL

OUT ALL MANUFACTURER’S WARRANTY/REGISTRATION

CARDS, AND SUBMIT THEM TO THE ADDRESS AS SPECIFIED BY

THE MANUFACTURER.

Software and programming for your electronic equipment, if not functioning properly, should be referred to Harpers Ferry Center, or the producer/supplier of the software for replacement or re-programming.

Examples of repairs that fall under the guarantee/warranty:

Photographs that fade, bubble, peel, shrink, or craze. Plastic laminate or Wood veneer that falls off structures.

Emergency Repair: Damage of an emergency nature should be reported to HFC as soon as possible. Exhibits, which are broken, heavily damaged, or destroyed, need immediate attention.

Examples of emergencies:

Exhibits that have been vandalized or stolen. Exhibits damaged by fire, smoke, electrical storms, or other accidental events.

Mineral, California Maintenance Manual September 5, 2008

In the case of emergency requests, HFC will attempt to determine the extent of damage and the best method to proceed with repairs. It is anticipated that the exhibits will eventually deteriorate because of visitor use, climate, and age and that they will need repair. Materials used to produce the exhibits including drawings, graphic source material, artifact lists, and label copy, type, negatives, digital files, color specifications and finish samples are kept on file at HFC and by Fruland & Bowles, Inc.

Maintaining the exhibits in the Visitor Center may include making minor repairs to the exhibits. Repairs, which cannot be done by your staff, should be listed and sent to your Regional Office. The Chief of Interpretation in your region will prioritize the requests and determine how they will be funded. Your request for rehab should contain the following information:

A brief description of the problem, an estimate of the time the problem has existed, name of the person having responsibility for correcting it, identification numbers from the plan or graphic, text, and object lists, sizes of damaged items, and pictures if they help to describe the problem.

Indefinite Quantity: Subsequent to the warranty period, much of the rehab work can be accomplished through the Indefinite Quantity Exhibit Contract, which is administered by HFC. This contract has been competitively awarded to a number of exhibit production firms throughout the US, including Fruland & Bowles. Task Orders can be issued for work under the contract without additional competition.

Mineral, California Maintenance Manual September 5, 2008

Section 2

2.1 List of Exhibit Producers

Exhibit Fabrication & Installation:

FRULAND & BOWLES, INC.

5454 West Angola Road Toledo, Ohio 43615 Contacts: Michael P. Fruland or Bruce A. Bowles Phone: (419) 867-3890

Graphic Production (IZONE):

Blind Dog Productions Izone Imaging 505 S General Bruce Dr Temple, TX 76504 Contact: Jeff Alley Phone: (254) 778-0722

Graphic Production (Durst Rho Murals):

Vista Color Lab 2048 Fulton Road Cleveland, Ohio 44113 Contact: Herb Byers Phone: (216) 651-2830

Acrylic Vitrine Fabrication Museum Acrylics Contact: George Laurence New Philadelphia, Ohio Phone & Fax: (330) 308-5411

Dimensional Letters & Engraved Signs Art & Sign Contact: Ron Hornyak 5458 Angola Road Toledo, OH 43615

(419) 865-3336

Lassen Volcanic National Park Mineral, California Maintenance Manual September 5, 2008

Topographic Relief Maps (Large full color & Small Bronze) Rauda Scale Models Contact: Sigurd Rauda 13711 Lake City Way NE Seattle, WA 98125

(206) 365-8877

Vulcan’s Eye Rock Wall & Small Volcano Models Taylor Studios, Inc.

Contact: Betty Brennan 1320 Harmon Dr.

Rantoul, IL 61866

(217) 893-4874

Metal Work (Rail Panel Supports and Steel Sign Structure) Obar’s Machine & Tool Contact: Rudolph Schaefer 115-125 N. Westwood Ave.

Toledo, OH 43607 419-535-6307

Mineral, California Maintenance Manual September 5, 2008

2.2 List of Suppliers

Hardware:

Hinges, catches, latches McMaster-Carr 200 Aurora Industrial Parkway Aurora, OH 44202 Phone: (330) 995-5500

Glass:

Erickson’s Glass & Stonework 6355 Angola Rd Holland, OH 43528 Phone: 419-861-8888

Cleaners:

Brillianize (acrylic cleaner) Chemical Products Co.

Omaha, Nebraska Phone: (800) 445-9344

Mineral, California Maintenance Manual September 5, 2008

Wypalls (white, #570-3) Scott Paper Company Phone: (800) 227-7807

(BOTH PRODUCTS CAN BE PURCHASED ON-LINE AT

WWW.TAPPLASTICS.COM)

Mineral, California Maintenance Manual September 5, 2008

Section 3

3.1 AV Equipment List

3.1.1 Start up & Shut down procedures

Audio Visual Equipment List:

Exhibit #9/10 Trip Planners

2) EloTouch Monitors

2) Dell Computers

2) Walker Handsets

2) Surge Protectora

Exhibit #12 Park Map

1) LED Light Harness w/ Happ Pushbuttons

Exhibit #15 Ring of Fire

5) Red LEDs, transformer w/ Happ Pushbutton

Exhibit #22

1) 15” Flat Screen Monitor

1) Dell Computer

1) ETNA Seismometer

1) Surge Protector

Mineral, California Maintenance Manual

September 5, 2008

Exhibit #23

1) Akman SR-4 digital audio/video player

1) 42” Plasma Monitor

Exhibit #27

1) Akman SR-4 digital audio/video player

1) EAW CIS300 Speaker

Exhibit #29

1) Elotouch monitor

1) Dell computer

1) Walker Handset

1) Surge Protector

Lassen Volcanic National Park

Visitor Center Exhibits

Audio Visual & Computer Interactive

Start up & Shut down Procedures

Compiled by Fruland & Bowles, Inc.

September 9, 2008

Exhibit #09 Trip Planner

This unit is to be active after visitor hours. Open the cabinet in Exhibit 10 and push the power button on the Dell computer located on the top shelf to start the program.

To shut down before visitor hours, open the cabinet and push the Windows key on the keyboard to access the task bar and use the touch screen to shut down the computer. The monitor will remain on in a sleep mode.

DO NOT TURN OFF THE SWITCH MARKED ”TRIP PLANNER” AT THE DESK!

Exhibit #10 Trip Planner

This unit is to be active during visitor hours. Open the cabinet and push the power button on the Dell computer located on the bottom shelf to start the program.

To shut down after visitor hours, open the cabinet and push the Windows key on the keyboard to access the task bar and use the touch screen to shut down the computer. The monitor will remain on in a sleep mode.

DO NOT TURN OFF THE SWITCH MARKED ”TRIP PLANNER” AT THE DESK!

Exhibit #22 Volcano Interactive

Open the door beneath the monitor and turn on the red switch on the multi-outlet located on the floor in front of the seismometer. The Dell computer and Kinemetrics seismometer must remain on!

Turn the monitor off the same way at the end of the day.

In the event of a power outage or if the program stops working, open the cabinet and push the Windows key on the keyboard to access the task bar and use the mouse to shut down the computer. Press the power button on the front of the computer to restart. If the program still fails to start properly, shut down the computer, turn off the power to the unit at the surge protector located in the rear of the cabinet, Carefully remove the computer from the cabinet. Release the latches at the sides of the seismometer and lift off the lid.

The switch located at the front inside the unit should be switched to STBY and then back to OPER. Replace the lid, turn on the power and reboot the computer. This should re-establish communication. Refer photo on following page for switch location.

If this still does not solve the problem please contact:

Kinemetrics Inc.

222 Vista Avenue Pasadena, CA 91107

USA

Tel: (626) 795-2220 Fax: (626) 795-0868 Email: sales@kmi.com

Call Veronica Vera at x 114. She can connect you to a Technical Representative who will assist you.

Exhibit #23 Volcano Video

Open the drop down door beneath the monitor and turn on the red switch on the multi-outlet located inside to start the program.

Turn off the monitor at the end of visitor hours the same way. The Akman SR-4 remains on.

Exhibit #27 Audio

Turn on switch at lobby desk marked “Relief Map”. This will start the audio program and also turn on the ceiling lights within the volcano area.

Turn switch to the off position at the end of visitor hours.

Exhibit #29 Wildlife Interactive

Open the cabinet and push the power button on the Dell computer located inside to start the program.

To shut down after visitor hours, open the cabinet and push the Windows key on the keyboard to access the task bar and use the touch screen to shut down the computer. The monitor will remain on in a sleep mode.

Mineral, California Maintenance Manual September 5, 2008

3.2 Exhibit Access Drawings

3.2.1 As-built Drawings

(Also see enclosed CD with pdf of drawings)

Mineral, California Maintenance Manual September 5, 2008

3.3 11x17 Graphic Layouts (Also see enclosed CD with pdf Layouts)

Mineral, California Maintenance Manual September 5, 2008

3.4 Volcano Model & Rock Wall Maintenance

Volcano Wall (Vulcan’s Eye) and Volcano Models created by Taylor Studios Inc.

for Lassen Volcanic National Park

Care and Maintenance Manual

© 2008 Taylor Studios, Inc.

All Rights Reserved

Lassen Volcanic National Park Mineral, California Maintenance Manual September 5, 2008

Introduction

This Manual provides all pertinent information related to the care and maintenance of the Volcano Wall and volcano models fabricated for the Lassen Volcanic National Park.

It outlines basic care and maintenance, basic construction, and components.

Mineral, California Maintenance Manual September 5, 2008

Table of Contents

Section / Title

1.0 General Care and Maintenance

2.0 Exhibit Description

3.0 Customer Service and Contact Information

Mineral, California Maintenance Manual September 5, 2008

Section 1.0 – General Care and Maintenance The following represents a basic description of techniques for cleaning and maintaining the Volcano Wall and volcano models for the Lassen Volcanic National Park. Cleaning your exhibit is very important in maintaining an attractive appearance.

1.1 Volcano Wall

Regular vacuuming of the wall with a soft bristle brush attachment is recommended as often as is necessary to maintain a clean appearance.

The Volcano Wall is extremely durable and is nearly impossible to damage with bare hands.

It will repel most kicks and stabs with pencils or pens. However, if a chip should occur or a small section of the coating is broken away from the foam, repairs are easy. A specially formulated 2-part, tinted, epoxy paste is used for all surface repairs.

Due to the high cost and limits of shelf life, this material has not been provided, and prolonged storage is not recommended. If a repair should become necessary simply contact Taylor Studios and request a repair kit. A kit will arrive in 7 to 10 days. Complete instructions will accompany the repair kit.

1.2 Volcano Models

Regular vacuuming of the models with a soft bristle brush attachment is recommended as often as is necessary to maintain a clean appearance. The models are extremely durable and are nearly impossible to damage with bare hands. They will repel most kicks and stabs with pencils or pens. However, if a chip should occur or a small section of the coating is broken away from the foam, repairs are the same as for the Volcano Wall described above.

Mineral, California Maintenance Manual September 5, 2008

Section 2.0 – Exhibit Description

2.1 Volcano Wall

The Volcano Wall is a type of ground form. This ground form is made of medium density, self-extinguishing, urethane foam coated with a fire proof, high strength, epoxy putty coating. The lower eight feet of the wall’s topcoat is reinforced with fiberglass for extra durability. This topcoat is finished with acrylic enamel paint and 3 coats of tinted, water based, satin floor finish.

Set into the roof of the small tunnel is a motion sensor and the LED bulb it triggers. Both are mounted in a removable hatch that is bolted in four places to the wall structure. To remove the hatch, use a _” socket wrench. The red LED bulb is mounted behind a piece of acrylic and set back into a “crack” in the rock.

2.2 Volcano Models

The volcano models have solid wood bases. The models themselves are carved, high-density foam coated with polyester resin and fiberglass mesh. The wooden, inner faces of the model cut-aways are also coated with polyester resin. The moveable cut-away section is bolted onto a custom-cut _” steel plate which swings on a _” steel pin. The bottom of the plate has been covered with a hard-wearing felt.

Mineral, California Maintenance Manual September 5, 2008

Section 3.0 – Customer Service and Contact Information

3.1 Service Information

Please contact the Production Manager at Taylor Studios Inc. 217- 893-4874 if you have questions or would like to request service for any portion of your exhibit.

We will do whatever necessary to insure prompt, thorough service.

If you find this manual insufficient in any way, you may request clarifications, updates, or additional information and it will be provided as soon as possible.

3.2 Contact Information

Taylor Studios, Inc.

1320 Harmon Dr.

Rantoul, IL 61866 Ph: 217.893.4874 Fax: 217.893.1998

Mineral, California Maintenance Manual September 5, 2008

Section 4.0 – Installation, Parts and Vendor Info Fabrication Crew:

Volcano wall carving & electrical– Curt Walker Volcano wall painting – Amy Kesler Volcano models carving/coating – Travis Escamilla & Ben Daniels Volcano models painting - Maggie Dongvillo.

Volcano models steel work – Tony Taylor Install Crew: Delivered by Tami Haubner to Fruland & Bowles

4.1 Vendors

Motion sensor - BB-100 Microwave Motion Sensor

Museum Technology Source, Inc.

323 Andover St., Wilmington, MA 01887 800.729.6873 www.museumtechnology.com

LED bulb - R30-123-0ER-120AN Super Red Cluster Floodlight Ledtronics, Inc.

23105 Kashiwa Court Torrance, CA 90505 800-579-4875 www.ledtronics.com

4.2 Fabrication & Installation Notes

The Volcano Wall plywood and wood structure was created by Fruland & Bowles. It has conduit already run through it for the LED bulb/sensor and for additional AV components to be installed by F&B later.

Tony upgraded the models’ original base plate and pin to the _” steel and _” pin to increase the interactives’ durability. Tony has ordered flanged bronze sleeved bearings for the pins to set into when installed, but this feature will be used at F&B’s discretion. The base plates bolt to the wooden bases into threaded inserts. The models themselves are made from sign foam with a first layer of fiberglass and polyester resin. There is also a second layer of polyester resin mixed with Cabosil and milled fiberglass to make the models extra tough. The models are screwed and glued (LiquidNails) to the bases through recessed holes in the bottoms of the wooden bases. Maggie covered the seam between the model and the wooden base with Bondo and then painted it.

Mineral, California Maintenance Manual September 5, 2008

RAUDA SCALE MODELS, INC.

www.raudascalemodels.com 13711 Lake City Way NE, Seattle, Washington * TEL (206)-365-8877 * FAX

(206) 362-2400

CLEANING AND MAINTENANCE INSTRUCTIONS

Mt. Lassen

Please note that the map has sensitive electronic equipment underneath as well as LEDs lights protruding from the model surface. Call and ask for Sig if you have any questions regarding cleaning. 206 365 8877

1. Avoid pressing directly down on LEDs.

2. You may use a damp sponge for some cleaning however excessive water could severely damage the electrical system. Use a damp sponge at your own discretion.

3. Do not put any liquid in a container on top of the map. That is a recipe for disaster.

The topographic model surface should be kept reasonably free of dust and dirt.

Regular dusting with a soft cloth or feather duster will be beneficial with regards to long-term maintenance.

A real feather duster or lambs’ wool duster will work well. Another effective tool is a synthetic “feather duster”. These are made from thin strands of bright, multi-colored man-made textile, such as polyester. They collect dust via electrostatic attraction and therefore leave no residue to attract and hold dust later.

The surface may also be vacuumed using a SOFT- bristled vacuum attachment. Use a light touch, as care should be taken to avoid scratching the model surface with the attachment edges.

If dust is allowed to build up, over time it will combine with moisture and other components in the atmosphere to create a dark, oily residue. At this point a more extensive cleaning is required. Should this become necessary, ABSOLUTELY NO SOLVENT-BASED CLEANERS OR CHEMICALS SHOULD BE

USED. Solvents will attack the pained surfaces and may cause them to run, smear and/or discolor.

NO HARSH SCRUB BRUSHES OR ABRASIVE PADS SHOULD BE USED.

Mineral, California Maintenance Manual September 5, 2008

3.5 Exhibit Cut Sheets

Mineral, California Maintenance Manual September 5, 2008

Any issues that arise that cannot be resolved with the aid of this Maintenance Manual should be referred to Fruland & Bowles, Inc. We are obligated, and will be happy to, assist you in addressing any item of concern.

Fruland & Bowles, Inc.

5454 Angola Road Toledo, Ohio 43615 voice (419) 867-3890 fax (419) 867-3889 e-mail (mike@frulandandbowles.com)